Related
Before we start: I have the XT1068 model.
Recently, since yesterday, my device seems to "lock up" at random times.
What I can see:
The screen's backlight is off.
You can see the boot-splash logo's final phase, but frozen.
I need to force a reboot(Holding the power button down)
Running Android 4.4.4 on the ART runtime, I am going to try a few means myself, but I am wondering if anyone else had encountered this problem, and what they have done to solve it.
Thank you in advance.
eymas said:
Before we start: I have the XT1068 model.
Recently, since yesterday, my device seems to "lock up" at random times.
What I can see:
The screen's backlight is off.
You can see the boot-splash logo's final phase, but frozen.
I need to force a reboot(Holding the power button down)
Running Android 4.4.4 on the ART runtime, I am going to try a few means myself, but I am wondering if anyone else had encountered this problem, and what they have done to solve it.
Thank you in advance.
Click to expand...
Click to collapse
Return to dalvik?
I guess that'll be a much better choice since restarting the device also refreshes 24 apps all the time, Hopefully this isn't going to be the case when we receive 5.0
eymas said:
I guess that'll be a much better choice since restarting the device also refreshes 24 apps all the time, Hopefully this isn't going to be the case when we receive 5.0
Click to expand...
Click to collapse
Art in KitKat = experimental
Art in Lollipop = it's designed for/with it!
eymas said:
Before we start: I have the XT1068 model.
Recently, since yesterday, my device seems to "lock up" at random times.
What I can see:
The screen's backlight is off.
Click to expand...
Click to collapse
I was having intermittent issues with the backlight flickering randomly. Then the phone suddenly switched off a few days later when I was in the middle of taking a photo, and after that I'm stuck in bootloop hell.
I only had the phone for a couple of weeks and didn't root it or experiment with it in any way.
Make backups ASAP and enable USB debugging just in case is all I can say.
I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
norbarb said:
I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
Click to expand...
Click to collapse
Mine had issues when I first upgraded to nougat with mirroring but it magically fixed itself lol
Only thing I've noticed is even with Auto rightness off the screen still dims itself ever so slightly when you leave a lighted area and go to a darker area, I'm assuming it's the blue light filter....Even though I have that option turned off.
Sent from my SM-G935T using XDA-Developers Legacy app
Only issue I've had is a daily "Android System has stopped" popup, but it's pretty uneventful. Nothing crashes, phone doesn't restart. Just hit "ok" and go about my business. I assume it's related to the disabled package list I've carried over from MM.
norbarb said:
I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
Click to expand...
Click to collapse
Hi Norbarb,
Last weekend, I was on QA4 then I Odin'd back to APK1 and took the Official ATT OTA update to Nougat 7.0.
I just tested screen mirroring and it worked without any problems. Sorry, I don't have a Samsung BluRay to test.
Now the issue that I've been having is reboots. In the beginning, when I was first on N7.0 I had no problems whatsoever for a few days.
- On Feb. 20th, I kept getting a message that one of my apps unexpectedly closed. Now this app is old and wasn't even supported on MM (it's called Webcams widget) but it had worked flawlessly on MM and Nougat QA4.
- Then on Feb. 21st I had a couple of reboots happen, I went into a solid Bootloop that started in the afternoon and kept rebooting for around 10-15 times! It stopped long enough for me to actually Power Off my S7E down in the normal manner and I left it that way for around 5 minutes.
- I searched for solutions and finally ended up clearing the Cache Partition like this:
Wipe cache partition
Turn off the device.
Press and hold the Volume Up key, Home key, and Power key at the same time.
When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later.
Release all of the keys.
Press the Volume down key to highlight "wipe cache partition."
Press the Power key to select.
Press the Volume down key to highlight “yes” and press thePower key to select.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
My phone went without a reboot for almost 2 days then yesterday afternoon I had one single reboot. My next test (if needed) will be to clear each app cache/data. Unless it gets really, really bad again, only then will I resort to a complete reset.
The only difference between using my phone on the official QA6 and the sideloaded QA4 is that I had turned off auto-updating for my Play Store apps when on QA4 (and earlier). I had a lot of updates occur when updating to QA6.
Doing more research today, I found an article talking about some common Nougat problems and possible fixes here.
antizombie said:
Only issue I've had is a daily "Android System has stopped" popup, but it's pretty uneventful. Nothing crashes, phone doesn't restart. Just hit "ok" and go about my business. I assume it's related to the disabled package list I've carried over from MM.
Click to expand...
Click to collapse
Did you preform factory reset ?
It help me with lot of problems. Just make backup using Samsung Cloud and after factory reset using restore from Samsung cloud you will have 97% all of you settings and apps back. It is wort to do it.
Actually I just took a guess and re-enabled com.qualcomm.atfwd. I don't have a wifi display BUT I haven't gotten "Android System has stopped" since I turned it back on. This was never an issue on MM. If it happens again I'll try a few more packages related to Android System before a factory reset.
antizombie said:
Actually I just took a guess and re-enabled com.qualcomm.atfwd. I don't have a wifi display BUT I haven't gotten "Android System has stopped" since I turned it back on. This was never an issue on MM. If it happens again I'll try a few more packages related to Android System before a factory reset.
Click to expand...
Click to collapse
What App did you use to disable it?
manny05 said:
What App did you use to disable it?
Click to expand...
Click to collapse
Package Disabler Pro. It's the only one that currently works in Nougat as far as I know.
I switched to OnePlus 3T today, and here are few observations guys...
Compared to Nougat on S7E... different level of speed and responsiveness, way different.
I used CM and AOSP roms in the past, on different phones, I know they fast, but this... speed demon out of the box, with MM or Nougat.
Feel bad for leaving S7E forums, but believe me guys, it is a flagship killer indeed. Unbelievable.
I will go back to Sammy with S8 only if they will be able to keep up with this kind of speed, plain and simple.
I was hoping with every generation that Sammy will get rid of touchwiz lags... new phones and new chipsets were piling up, but it never changed, unfortunately.
Touch wiz nougat is a bloody mess next to 3T nougat...
Yes yes, I know. But I never used edge panels... or OOD that much.
Peace out guys!
norbarb said:
Just make backup using Samsung Cloud and after factory reset using restore from Samsung cloud you will have 97% all of you settings and apps back. It is wort to do it.
Click to expand...
Click to collapse
Samsung Cloud? Can't find in app store.
[EDIT]
I'm guessing it's part of Nougat 7.0?
http://www.samsung.com/global/galaxy/apps/samsung-cloud/
It's not available in 6.0.1 I'm currently on.
[email protected] said:
Samsung Cloud? Can't find in app store.
[EDIT]
I'm guessing it's part of Nougat 7.0?
http://www.samsung.com/global/galaxy/apps/samsung-cloud/
It's not available in 6.0.1 I'm currently on.
Click to expand...
Click to collapse
Sorry. Samsung switch will work too.
antizombie said:
Package Disabler Pro. It's the only one that currently works in Nougat as far as I know.
Click to expand...
Click to collapse
This... Just figured out ez disabler pro no longer works with Nougat
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
Quickvic30 said:
Only thing I've noticed is even with Auto rightness off the screen still dims itself ever so slightly when you leave a lighted area and go to a darker area, I'm assuming it's the blue light filter....Even though I have that option turned off.
Sent from my SM-G935T using XDA-Developers Legacy app
Click to expand...
Click to collapse
I have this issue also, it keeps dimming constantly, and my blind self can't read it without manually turning up the brightness.
(Eye exam on Fri LOL)
Hello. My first post here. I have been lurking & reading for years.
I have a few of the minor issues that others have, like the colors will be washed out sometimes, pull down notifications are a bit harder to read. My main issue with this update is that my recently used apps will randomly close when the screen is locked & only keep 4 or 5 open. I want them to all stay open & I close the ones I no longer need. That is why I got this phone in the first place. Now apps that I need to go back to later & continue working are gone. Very annoying. I assumed it was a new performance setting activated without any explanation of how it will affect normal usage. I can't find where to change that particular setting, if it is changeable at all now.
Brine! said:
my recently used apps will randomly close when the screen is locked & only keep 4 or 5 open. I want them to all stay open & I close the ones I no longer need.
Click to expand...
Click to collapse
settings->device maintenance->battery->battery usage->optimize battery usage
Gary02468 said:
settings->device maintenance->battery->battery usage->optimize battery usage
Click to expand...
Click to collapse
Thanks for the tip. I tried that a few times. No change. Even added frequently used apps to be unmonitored. It is still closing all recently used apps, except the last 4 or 5. I just now turned off the app power monitor completely. It didn't change the estimated battery life hardly any. We'll see how that goes for a while.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Brine! said:
Thanks for the tip. I tried that a few times. No change. Even added frequently used apps to be unmonitored. It is still closing all recently used apps, except the last 4 or 5. I just now turned off the app power monitor completely. It didn't change the estimated battery life hardly any. We'll see how that goes for a while.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Click to expand...
Click to collapse
Just go to settings and search for battery. Then you will see what apps you can stop to have better battery live
Clicking from Edge of Galaxy
Battery life is terrible, and no volte, coming from MM 935U.
darthmalus said:
Battery life is terrible, and no volte, coming from MM 935U.
Click to expand...
Click to collapse
Go back to U firmware. If you use Nougat less then week how can you say anything about battery. I got 20-22 hours of use and around 4 screen time. How much more do you need? Why people are so greedy? All i hear everywhere is i want more, i need more, give me more etc. When babble going to blow.
Clicking from Edge of Galaxy
norbarb said:
Go back to U firmware. If you use Nougat less then week how can you say anything about battery. I got 20-22 hours of use and around 4 screen time. How much more do you need? Why people are so greedy? All i hear everywhere is i want more, i need more, give me more etc. When babble going to blow.
Clicking from Edge of Galaxy
Click to expand...
Click to collapse
once samsung gives us 935U nougat maybe ill go back to it.
Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
Toedwarrior said:
Hello after i updated my phone to oreo it lags sometimes. I assume that it is kind of a Glance problem cause when i turn off glance there is no lag at all(pretty strange i know). I contacted support about this 2 times and they said restart the phone and clear the chace of the app that causes the issue. Neither of them work. Does anyone else facing this issue?
Click to expand...
Click to collapse
I do not have this problem, everything works well and works noticeably better than the beta
Sent from my Nokia 8 using Tapatalk
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
I will reset the phone if the problem presist s i will send the phone to service
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
Click to expand...
Click to collapse
Had a 10 as well as don't really notice that much difference. What I will say is that battery performance trounces the 10 so I'd imagine it's pulling the Nokia from deep sleep that causes the minor lag.
always restart wherever it lags. it lags with the amount of oreo update.
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
2WildFirE said:
Did you tryed a factory reset? I did it and it is more responsive then before. But safe needed data first. Backup before factory reset!
Powered by Nokia 8
Click to expand...
Click to collapse
Yeah i am going to do that
Sent from my Nokia 8 using XDA Labs
stuffynet said:
The only lag I have is with the fingerprint senzor. If I doubletap the screen and then I press the fingerprint, it unlocks instantly. If I press the fingerprint with the screen off, it takes a while before the screens turns on (~1.5sec). Maybe this is how it is on the Nokia 8, but on the HTC 10 was lightning fast.
Click to expand...
Click to collapse
I think it is so the phone isnt getting false attempts to unlock it, only my opinion though, i am not saying that is deffo the reason.
I just have the same problems with my Nokia 8 since 2 days.
Fingerprint or power-button unlock is sometimes painfully slow. Maybe up to 5 seconds.
I have the Android 8.1 Oreo update installed since some months already and also the newest security patch.
I have read, it's a general problem of the 8.1 version, that unlocking gets slowed down.
Anyone has a solution so far? Factory reset doesn't seem to help always (I didnt try), but maybe downgrading to Android 8?
nokia 8 unlock delay fixed
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
Naveedahsan said:
I have same issue with my nokia 8 after trying so many methodes. I have found a solution which is working for me
Go to Setting -display settings- advance- turn off Glance feature
this work for me give it try hopfully it will work Inshallah
Click to expand...
Click to collapse
No, this didn't work for me at all.
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
KonikoO said:
I think it's related to deep sleep / doze feature. Try to restore factory settings and wipe clean data + cache of the phone and see if it will help. There's so many things that can cause this that we're not able to help any of you.
Click to expand...
Click to collapse
Thanks, I know, but that also didn't help me. Currently I am following this bug report at Google:
https://issuetracker.google.com/issues/109710373
It seems to be an issue witht he June Android Security Patch... a lot of Pixels are having the same problem.
I don't thinks it's the June 2018 update problem. If u look at the dates on this thread, the problem started after the oreo 8.0 update back in November 2017. Hopefully it'll be fixed in the android 9 update coming soon. I updated straight to 8.1 after unboxing so I don't know if this problem was around during nougat
Same here
I have the same error.
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.
My oneplus 10 pro has AOD problem. It started a few days ago.
After screen lock, the screen turns back on and off quickly. The AOD does not appear.
I already did the test with all the AOD settings, I changed the background and nothing resolved.
I've already tested all screen lock settings and it didn't work.
I can't format my cell phone at the moment but if there is no solution I will do it.
I need your help.
oneplus 10 pro 5g
model NE2215
android version 13
compilation number NE2215_11_C.26
Thanks.
blackffear said:
My oneplus 10 pro has AOD problem. It started a few days ago.
After screen lock, the screen turns back on and off quickly. The AOD does not appear.
I already did the test with all the AOD settings, I changed the background and nothing resolved.
I've already tested all screen lock settings and it didn't work.
I can't format my cell phone at the moment but if there is no solution I will do it.
I need your help.
oneplus 10 pro 5g
model NE2215
android version 13
compilation number NE2215_11_C.26
Thanks.
Click to expand...
Click to collapse
There is no background for aod. Make sure aod toggle is on and pick a digital clock. If you are rooted disable all magisk modules and reboot to see if you messed something up.
Guys,
Oneplus support answered me about the matter. See below.
Hi Leonardo,
Thank you for the revert. Hope you are doing good.
I recommend trying to Hard Reset the phone. Since this will wipe your phone data, please make sure to backup your data files before doing the Hard Reset.
Backing Up The Data: You can sync your Google account to back up the Application data, WIFI settings, pictures and contacts. Do ensure you have enabled auto sync and backup data from settings. For music, video or other files, you can copy the files to computer by connecting the USB cable.
Please follow the instructions given below to perform Hard Reset steps:
* “Power OFF” the device and press the volume down and Power buttons simultaneously for 15-20 seconds
* Select the Language as "English"
* The recovery screen will appear on the display
* Select "Wipe data & cache"
* You should have three options saying “Reset system settings”, “Wipe cache" and “Erase everything”
* Please tap on "Erase everything”
*This would perform a reset on the phone and once the reset is completed successfully, * Select “Yes” & "Reboot” the device.
If the issue still persists even after performing all the provided steps, please get back to us. We will surely assist you with the information available.
Looking forward to your response.
Regards,
Aaron Frank
OnePlus Support.
That's the default answer they provide for every possible issue.
I did what was suggested and it worked.
Of course it did. That's basically a "switch it off and on again" on steroids.
My point is that a lot of times a factory reset is overkill, but from a helpdesk perspective that's the cheapest way to take care of the vast majority of calls witout even looking into what the issue is.
I contacted them a while ago while the .21 firmware had an issue with Android Pay, caused by Work Proflie and Clone System. It took me (and a few others) a bit of time what the actual root cause was and offer a fix. 1+ helpdesk would have still advised to facvtory reset, instead of even just looking for an actual fix.
And the issue Back again
Try to think about the exact steps you've done after the reset.
OK. after the hard reset it was working fine. The problem restarted for no specific reason. I restarted the device and the problem stopped. Then it came back. after this last system update this problem started. on my OnePlus 7 pro I didn't have this problem. I upgraded to 10 pro thinking it would get better now I'm worried about this rapidly flickering screen after lock. I continue to contact OnePlus support.
Guys, I sent another email to Oneplus support. I'm still waiting for help. Is my device faulty? Email below.
Gentlemen, good morning.
Unfortunately my problem goes far beyond what I imagined. It is not a problem of always on the display only because when I disable the service the problem continues. I've already done the Hard Reset 2 times and the problem continues. I even did the installation without using any previous configuration, however the problem ends up returning. My Oxygenos 13 version doesn't have the option to downgrade to Oxygenos 12. Am I starting to see that this is a problem specific to my device or am I wrong? Would it be a defect? This is giving me a lot of concern as with the screen flickering quickly I am afraid of my screen getting damaged. Please I need your help.
Guys, good morning. Vídeo Oneplus 10 pro bug / vídeo 2 Oneplus 10 pro bug 2
One more update for you.
I downgraded to Oxygenos 12.1. At first everything was fine. I went to sleep. When I woke up the problem came back. I'll send you a video.After restarting the phone the problem stopped. However, it is clear that this problem is on my device and not only on the operating system. I'm starting to believe it's a bug.
blackffear said:
Guys,
Oneplus support answered me about the matter. See below.
Hi Leonardo,
Thank you for the revert. Hope you are doing good.
I recommend trying to Hard Reset the phone. Since this will wipe your phone data, please make sure to backup your data files before doing the Hard Reset.
Backing Up The Data: You can sync your Google account to back up the Application data, WIFI settings, pictures and contacts. Do ensure you have enabled auto sync and backup data from settings. For music, video or other files, you can copy the files to computer by connecting the USB cable.
Please follow the instructions given below to perform Hard Reset steps:
* “Power OFF” the device and press the volume down and Power buttons simultaneously for 15-20 seconds
* Select the Language as "English"
* The recovery screen will appear on the display
* Select "Wipe data & cache"
* You should have three options saying “Reset system settings”, “Wipe cache" and “Erase everything”
* Please tap on "Erase everything”
*This would perform a reset on the phone and once the reset is completed successfully, * Select “Yes” & "Reboot” the device.
If the issue still persists even after performing all the provided steps, please get back to us. We will surely assist you with the information available.
Looking forward to your response.
Regards,
Aaron Frank
OnePlus Support.
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No disrespect, but official support should be your absolute last option. Most of them lack adequate knowledge and training.
TheMystic said:
No disrespect, but official support should be your absolute last option. Most of them lack adequate knowledge and training.
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I agree with you. I've been trying to resolve this for days and they haven't found a solution yet. I'm coming to conclusions with the help of other users and forums. It's disheartening.
blackffear said:
I agree with you. I've been trying to resolve this for days and they haven't found a solution yet. I'm coming to conclusions with the help of other users and forums. It's disheartening.
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If factory reset didn't resolve the problem, then it very likely is a problem with the OS, assuming you aren't using any mods that interfere with AOD.
Check on OnePlus community site too. That would be the best place to start.
TheMystic said:
If factory reset didn't resolve the problem, then it very likely is a problem with the OS, assuming you aren't using any mods that interfere with AOD.
Check on OnePlus community site too. That would be the best place to start.
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After the Downgrade to version 12 I realized that the problem took a while to happen but it reappeared. With less damage than version 13. When I updated again to version OxygenOS 13 the problem already restarted at the first moment. I don't use any MODs. I use the original unaltered version. I haven't done the formatting on the computer yet. Would you recommend a clean format? If so, any tutorial recommendations?
blackffear said:
After the Downgrade to version 12 I realized that the problem took a while to happen but it reappeared. With less damage than version 13. When I updated again to version OxygenOS 13 the problem already restarted at the first moment. I don't use any MODs. I use the original unaltered version. I haven't done the formatting on the computer yet. Would you recommend a clean format? If so, any tutorial recommendations?
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Based on what you have said so far, it appears that this problem was not there earlier when you were on Android 12. But now after upgrading to Android 13, the problem has started and it continues to be present even if you downgrade back to Android 12.
Is it possible for you to record a video of this behaviour and post it here? I would also like to see your system settings for display, lockscreen and AOD.
TheMystic said:
Based on what you have said so far, it appears that this problem was not there earlier when you were on Android 12. But now after upgrading to Android 13, the problem has started and it continues to be present even if you downgrade back to Android 12.
Is it possible for you to record a video of this behaviour and post it here? I would also like to see your system settings for display, lockscreen and AOD.
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That. You said it all. I will send the links to the videos here on system 12 and 13.
blackffear said:
That. You said it all. I will send the links to the videos here on system 12 and 13.
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vídeo OxygenOS 12 https://drive.google.com/file/d/1Ft8_SAO8wmGmXY13y3wny8GII22c2kQ0/view?usp=share_link
vídeo OxygenOS 12 https://drive.google.com/file/d/1QNguxZtHJzPPyT_C91P2vd7zVcaWfCvZ/view?usp=share_link
video OxygenOS 13 https://photos.app.goo.gl/QdoGvdmu1T1gUtex5
blackffear said:
vídeo OxygenOS 12 https://drive.google.com/file/d/1Ft8_SAO8wmGmXY13y3wny8GII22c2kQ0/view?usp=share_link
vídeo OxygenOS 12 https://drive.google.com/file/d/1QNguxZtHJzPPyT_C91P2vd7zVcaWfCvZ/view?usp=share_link
video OxygenOS 13 https://photos.app.goo.gl/QdoGvdmu1T1gUtex5
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I hope you haven't enabled power saving on your phone. But check that.
Also, go to
Settings/ Apps/ App Management
Click on 3 dots on top right
Show System
Search for AOD
Click on it and clear data for that app
See if it helped.
Also, try changing AOD from ALL DAY to Power Saving or Scheduled if the above doesn't help.
TheMystic said:
I hope you haven't enabled power saving on your phone. But check that.
Also, go to
Settings/ Apps/ App Management
Click on 3 dots on top right
Show System
Search for AOD
Click on it and clear data for that app
See if it helped.
Also, try changing AOD from ALL DAY to Power Saving or Scheduled if the above doesn't help.
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I've done all that and it didn't work. I have already tested all these options.