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Hello,
I dropped my HTC One to a hard floor today, from height of less than 50cm (20").
The screen was on before the fall, battery was >90%, everything was working. After the fall, the screen was off, led off, nothing happening from any buttons.
I have tried long-pressing powerbutton, powerbutton+volume, no effect.
I have tried charging, no effect. Even the charging led doesnt work.
I also tried powering it on under bright light (?), no effect.
I had my bootloader unlocked, CWM recovery and Android Revolution HD rom installed (http://forum.xda-developers.com/showthread.php?t=2183023)
The phone had Nillkin protective case (http://mobilemate.yetaa.com/htcdopod/nillkin-htc-one-m7-hard-protective-case.html). I can see no physical damage on the phone, not even a smallest scratch..
Any ideas, what can I try to get it working, before sending it for repair? (Let's hope it goes for warranty. I really don't think it should die for such a small impact..) All ideas welcome!
*EDIT* My phone was working for a second, but broke again. In repair now.
If you connect this to pc, and you press Power, pc can recognize it?
Guich said:
If you connect this to pc, and you press Power, pc can recognize it?
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Click to collapse
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
tumik said:
Thanks for your answer.
I can see no devices on my device manager, adb doesn't recognize any device, fastboot doesn't recognize any device. So nope..
Click to expand...
Click to collapse
Did you longpress power when it was connected?
Because some people resolved this problem...
Why do i think that the battery moved inside so it turned of
Sent from my soon to be HTC One using xda premium
Guich said:
Did you longpress power when it was connected?
Because some people resolved this problem...
Click to expand...
Click to collapse
Yes, tried now pressing it for a minute, still no effect. Thanks for your answer.
mhoss48 said:
Why do i think that the battery moved inside so it turned of
Click to expand...
Click to collapse
Thanks for your answer. Might be, that's also the thing that first came to my mind.. Too bad I don't think there is a way to check for that.
Bad luck bro myne fropped from four feet touch wood no problem
Sent from my HTC One using xda app-developers app
Hey! I just put it in a charger again, and after a minute I suddenly noticed that the charging led light up! I tried pressing the power button, and it booted to bootloader!
I then went to fastboot -> Reboot, to get it to boot normally..
There was a sudden flash of the HTC logo (boot logo). Lasted less than half a second, then it died again.
Now it seems completely dead again..
Low battery
Guich said:
Low battery
Click to expand...
Click to collapse
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
tumik said:
Shouldn't be. I had it >90% when It first went dead..
Now it's on charger and doesn't show the charging light.
It also was on the charger the whole time, when I last got it to bootloader and when it died again.
Click to expand...
Click to collapse
Try to charge the phone for 1 hours...
Guich said:
Try to charge the phone for 1 hours...
Click to expand...
Click to collapse
Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
tumik said:
Now charged for 1 hour without touching it.
Still nothing.. Even the charging led didn't light up at all.
Click to expand...
Click to collapse
HI
greetings
just my 2cents here
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
shrex said:
connect the phone to pc to usb 3 port (even usb 2 might do )
and try to boot into bootloader
and tell weather the phone boots, does the led flash or just vibrates or worst nothing happens
Click to expand...
Click to collapse
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
same situation
tumik said:
Hi, and thanks for your answer.
Tried both USB3 and USB2 ports. Can't get the phone to boot to bootloader. Nothing happens - no led, no vibration, nothing on the screen.
Click to expand...
Click to collapse
I'm having exact same problems except I did not even drop my phone, the screen and phone went dead as I was using it. I've been charging it for hours, no response from any lights or anything. I have tried pushing the buttons to force a reset to no avail. When I plug it into my computer it does not recognize it or even acknowledge that it's there.
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
Good, i'm happy that your one works fine!!
Enjoy with this!!
Sent from One with Tapa4 Beta
tumik said:
Hey, my phone works again!
For the millionth time, I tried to start up my phone. No reaction.
Then I connected it to the charger, and the charging light came up.
I then pressed the power button... And it started! Now it works 100% normally, I have shut it down and rebooted and shaked and tilted and knocked it and removed charger and everything, it just keeps working 100% normally! And the battery was at 99% when I got it started.
I don't think the initial cause could be something (battery?) connected loosely, as it just started working all of sudden, and I cannot easily reproduce the error!?
Well, I'm glad it works now. And I'm glad I chose HTC One over GS4.. Self-repairing cellphones in 2013... What next?
Click to expand...
Click to collapse
Any advice? Mine still having same problem
tugesius said:
Any advice? Mine still having same problem
Click to expand...
Click to collapse
Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
gemini002 said:
Plug it into a pc hold down power button until phone boots..also try to hold power
Until it boots ...it will work just be persistent ...don't plug phone and turn it on after full charge...this is the cause
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Tried both several times. My computer doesn't even recognize that I've plugged a device in...what would that indicate. Can't get adb to see device either
Hello xda users,
Before 30 min my HTC One shut down for no Reason and now it wont start what can i do now?...
I tried to connect to PC ---nothing---
Draqz said:
Hello xda users,
Before 30 min my HTC One shut down for no Reason and now it wont start what can i do now?...
I tried to connect to PC ---nothing---
Click to expand...
Click to collapse
are you sure it's off ? hold power plus volume down under a bright light for about 20 seconds .. the bottom lights should flash and the phone will restart
clsA said:
are you sure it's off ? hold power plus volume down under a bright light for about 20 seconds .. the bottom lights should flash and the phone will restart
Click to expand...
Click to collapse
It do nothing. Just nothing
Draqz said:
It do nothing. Just nothing
Click to expand...
Click to collapse
and hooking it to your PC does nothing ? does the USB sound even play? is windows looking for a driver ?
clsA said:
and hooking it to your PC does nothing ? does the USB sound even play? is windows looking for a driver ?
Click to expand...
Click to collapse
Nothing just nothing everywhere still dead.
Draqz said:
Nothing just nothing everywhere still dead.
Click to expand...
Click to collapse
Try connecting your charger and let it charge for about an hour, you should see a red led near the top of the phone. Then try clsA's method with the light. It that still fails you probably have a dead battery and will need to replace it.
majmoz said:
Try connecting your charger and let it charge for about an hour, you should see a red led near the top of the phone. Then try clsA's method with the light. It that still fails you probably have a dead battery and will need to replace it.
Click to expand...
Click to collapse
So i plugged the charging cable in and waited.... Now it shows nothing (like before) and today i charded my phone full and i just was under shower after i come back it was dead... But how and why? It cant be that the battery is dead cause i own it just for 7~8 months... (Bought New)
Draqz said:
So i plugged the charging cable in and waited.... Now it shows nothing (like before) and today i charded my phone full and i just was under shower after i come back it was dead... But how and why? It cant be that the battery is dead cause i own it just for 7~8 months... (Bought New)
Click to expand...
Click to collapse
Looks like your phone just won a trip to the repair shop. Either a bad battery or a failed motherboard. It happens, my HTC One x failed like that 3 weeks past the warranty. Was just sitting on my desk then turned off and never came back to life. At least, yours is still under warranty.
alray said:
Looks like your phone just won a trip to the repair shop. Either a bad battery or a failed motherboard. It happens, my HTC One x failed like that 3 weeks past the warranty. Was just sitting on my desk then turned off and never came back to life. At least, yours is still under warranty.
Click to expand...
Click to collapse
Is that a problem that i got a Custom-ROM?
Draqz said:
Is that a problem that i got a Custom-ROM?
Click to expand...
Click to collapse
if the motherboard is dead its not a really a problem.
alray said:
if the motherboard is dead its not a really a problem.
Click to expand...
Click to collapse
Okey thanks so i send it on monday and hope for fast reparing because its my only phone :c
Hello.
Please take your time to read this message.. It contains detailed information about this case...
I have a broken Z1 phone which I'm trying to fix. It all started with the phone turning off randomly, and wasn't possible to turn it back on. Not using the power button/red reset button or using power + volume up together (this worked previous times).
When the screen died, I could see white blocks of pixels moving around a few seconds before it completely shut down. There were no signs of life after that, the LED was completely dead as well. The computer didn't notice the device if I connected it with a USB cable. If I tried to charge the phone, the LED wouldn't turn red.
I decided to wait for a week in order to see if the battery could run out of charge. So after a week I took the USB cable and started to charge it. The LED turned back on, with a red color, which is correct when it is charging.
I thought it would work to boot - but nope, it did not work at all. Now is the time I decided to open up my device. I used a heat gun to heat the back edges of the phone. I then used some palastic tool to open the back cover from the phone. It all went very smooth and I disconnected the battery from the phone (removed the cable from the motherboard).
I let it be for about 10 minutes. After that I inserted the cable back to the motherboard, and tried to boot. This time, nothing happend again.. So I started to charge it, and a screen came up saying 1% battery... So I let it charge the battery for a few hours until it rached 100%.
The battery is now 100% charged. The phone still refuses to boot up the first time. The second time I tried, it worked. I was able to connect my phone to my computer, so I took a backup of all files. I downloaded Sony PC Companion, and made a factory reset. This went very smooth as well.
I thought everything was fixed after this - but nope. The phone randomly shuts down a few times, and each and every time, I'm just starting it again (it did crash both when I was using it, and when I did not). I was speaking on the phone with it yesterday for 1 hour (used a bluetooth device), without the back cover connected to the phone. The call went very good and the phone didn't crash anymore that evening.
I thought everything was good, once again. So I was letting my phone be powered on during the night when I was sleeping. When I woke up, I went to check the phone - and it was: dead.
Since this, I have not been able to power it on again. No matter what I do. I have tried to disconnect the battery, check for cables that aren't fixed and so on.. But everything seems to be OK.
My thought was that the battery was bad, so I went to a store in order to check if the battery is OK or not. They tested the battery with some kind of device, and said it has about 40% charge left.. And they didn't see any issues with it.
So... now I'm wondering, what kind of parts do I need in order to fix my phone? Is it just a new battery, or is it the whole motherboard that is gone? What do you think? I know you guys are very experienced, so I have high hopes of help from you.
Regards
Hello!
Sorry to hear about what happened to your Z1, I'm currently in the state that my phone has a red LED when connected to anything and stays like that, PC doesn't even recognize it.
I see your problem is different, I'd suggest you to start here and hope for the best. Unfortunately I can't do that to my phone because PC is not recognizing my device.
Good luck
Regards,
~J2C
Just2Cause said:
Hello!
Sorry to hear about what happened to your Z1, I'm currently in the state that my phone has a red LED when connected to anything and stays like that, PC doesn't even recognize it.
I see your problem is different, I'd suggest you to start here and hope for the best. Unfortunately I can't do that to my phone because PC is not recognizing my device.
Good luck
Regards,
~J2C
Click to expand...
Click to collapse
Thanks for your reply. I have already tried that, however, my PC is not recognizing the phone either - so I'm not really sure how to proceed.
Robinjoeh said:
Thanks for your reply. I have already tried that, however, my PC is not recognizing the phone either - so I'm not really sure how to proceed.
Click to expand...
Click to collapse
Then all I can say is.. Welcome abroad!
Just2Cause said:
Then all I can say is.. Welcome abroad!
Click to expand...
Click to collapse
Well, thank you...
I decided to take apart the device even more, and I found something on my motherboard, which probably is rust.
Check it here:
http://forum.xda-developers.com/xperia-z1/help/dead-motherboard-sony-xperia-z1-pictures-t3143905
Hi, I think my z1 is not yet completely dead, it still recognized by my PC. Its just no display, is there way to fix this issue,?thanks
MEandMC said:
Hi, I think my z1 is not yet completely dead, it still recognized by my PC. Its just no display, is there way to fix this issue,?thanks
Click to expand...
Click to collapse
Hello.
Have you tried Volume up + power button pressed together for about 10-15 seconds? Do you feel any vibrations, how many?
Robinjoeh said:
Hello.
Have you tried Volume up + power button pressed together for about 10-15 seconds? Do you feel any vibrations, how many?
Click to expand...
Click to collapse
Yes, I watch it over YouTube. Still not working
MEandMC said:
Yes, I watch it over YouTube. Still not working
Click to expand...
Click to collapse
Download Sony PC Companion, plug in your phone and follow the instructions in order to reset your phone. If that doesn't work, then you have probably had water or some other hardware failure.
Is this problem will cost me a lot of money if I'll bring it back to Sony for them to repair?
MEandMC said:
Is this problem will cost me a lot of money if I'll bring it back to Sony for them to repair?
Click to expand...
Click to collapse
Not if you repair via Sony PC Companion. It will re-install the system on the phone, so in case it is a software error, it will be fixed.
However, if that doesn't help, then you need to check if you have any warranty valid on your phone. Even if you have warranty, it is not sure that Sony will cover costs for repairing your device. For example water damages will most likely be refused, and you'll have to pay for it yourself. I don't know how much it would cost though.
Hello,
I have a Redmi 4A with RedFox as Recovery and Pixel Experience ROM randomly the phone turn off and then it won't turn on anymore with power button and won't charge neither.
Only way for it to came back to life is to disconnect the motherboard from the battery and to plug it back.
Then it turns on normally.
Any idea where it can came from?
Regards,
jerecab said:
Hello,
I have a Redmi 4A with RedFox as Recovery and Pixel Experience ROM randomly the phone turn off and then it won't turn on anymore with power button and won't charge neither.
Only way for it to came back to life is to disconnect the motherboard from the battery and to plug it back.
Then it turns on normally.
Any idea where it can came from?
Regards,
Click to expand...
Click to collapse
Probably a dying motherboard. It happened to me twice before and the solution that worked for me was to charge it via PC/laptop and wait a few hours.
OK, thanks I will try but it seems it won't last long.
Hello,
My costumer tried to update his Redmi Note 11 from 13.0.9 to 13.0.12 rom via Update App, I don't know if he made something wrong, but now the phone won't charge and not turning on.
When I put the charging cable, the battery symbol blink some times but nothing happens. I'm sending a video that shows it.
I can't get into fastboot mode and when I plug it on PC nothing happens, only the battery symbol blinks and Windows not recognize the phone
Can this phone be saved?
Thank for all help in advance.
rover_ said:
Hello,
My costumer tried to update his Redmi Note 11 from 13.0.9 to 13.0.12 rom via Update App, I don't know if he made something wrong, but now the phone won't charge and not turning on.
When I put the charging cable, the battery symbol blink some times but nothing happens. I'm sending a video that shows it.
I can't get into fastboot mode and when I plug it on PC nothing happens, only the battery symbol blinks and Windows not recognize the phone
Can this phone be saved?
Thank for all help in advance.
Click to expand...
Click to collapse
My guess is that they tried to update when the battery was so discharged, then the update didn't finish correctly, still seems no battery.
When you charge the battery again, try to enter to recovery mode and do a factory reset, try to boot.
To enter to fastboot mode you can, either press volume down + PWR button, or pressing volume down and at same time, connect to your PC, but not much you can do through it, if the bootloader is locked, and plus, the user didnĀ“t start the process to unlock it.
SubwayChamp said:
My guess is that they tried to update when the battery was so discharged, then the update didn't finish correctly, still seems no battery.
When you charge the battery again, try to enter to recovery mode and do a factory reset, try to boot.
To enter to fastboot mode you can, either press volume down + PWR button, or pressing volume down and at same time, connect to your PC, but not much you can do through it, if the bootloader is locked, and plus, the user didnĀ“t start the process to unlock it.
Click to expand...
Click to collapse
SubwayChamp said:
My guess is that they tried to update when the battery was so discharged, then the update didn't finish correctly, still seems no battery.
When you charge the battery again, try to enter to recovery mode and do a factory reset, try to boot.
To enter to fastboot mode you can, either press volume down + PWR button, or pressing volume down and at same time, connect to your PC, but not much you can do through it, if the bootloader is locked, and plus, the user didnĀ“t start the process to unlock it.
Click to expand...
Click to collapse
Thanks for your answer.
I charged the phone for 24 hours and it is the same as it appears in the video. It didn't charge and it won't turn on. Only the battery symbol appears.
I can't get into recovery mode or fastboot mode.
I tried to connect it to the PC holding Volume- but nothing happens, the same battery symbol appears
Bootloader is locked.
rover_ said:
Thanks for your answer.
I charged the phone for 24 hours and it is the same as it appears in the video. It didn't charge and it won't turn on. Only the battery symbol appears.
I can't get into recovery mode or fastboot mode.
I tried to connect it to the PC holding Volume- but nothing happens, the same battery symbol appears
Bootloader is locked.
Click to expand...
Click to collapse
Well, you don't need to charge for 24 hours, it seems to me that something in the hardware is damaged or was disconnected, like the charging flex connector, it could be an internal error, you should check it with the help of a technician, the symbol shows no charge at all. After you solve it, at hardware level, then you should try some tips at software level.
SubwayChamp said:
Well, you don't need to charge for 24 hours, it seems to me that something in the hardware is damaged or was disconnected, like the charging flex connector, it could be an internal error, you should check it with the help of a technician, the symbol shows no charge at all. After you solve it, at hardware level, then you should try some tips at software level.
Click to expand...
Click to collapse
RIGHT
Hi. I am facing the same issue exactly. However, i didnt update or anything. My phone was discharged after day of use. So i tried to recharge it normally and its not getting charged or turning on. Did you resolve the issue? any tips
rover_ said:
Hello,
My costumer tried to update his Redmi Note 11 from 13.0.9 to 13.0.12 rom via Update App, I don't know if he made something wrong, but now the phone won't charge and not turning on.
When I put the charging cable, the battery symbol blink some times but nothing happens. I'm sending a video that shows it.
I can't get into fastboot mode and when I plug it on PC nothing happens, only the battery symbol blinks and Windows not recognize the phone
Can this phone be saved?
Thank for all help in advance.
Click to expand...
Click to collapse
Hello brother. Im facing the s
rover_ said:
Hello,
My costumer tried to update his Redmi Note 11 from 13.0.9 to 13.0.12 rom via Update App, I don't know if he made something wrong, but now the phone won't charge and not turning on.
When I put the charging cable, the battery symbol blink some times but nothing happens. I'm sending a video that shows it.
I can't get into fastboot mode and when I plug it on PC nothing happens, only the battery symbol blinks and Windows not recognize the phone
Can this phone be saved?
Thank for all help in advance.
Click to expand...
Click to collapse
Hello brother. Im facing the same exact issue. did you fix the phone. Any way to fix it?
Today my phone has fully discharged and I have the exact same issue.
Impossible to boot and I cannot charge it, as it results as the blinking of the battery icon...
On my side, if I plug the USB-C, it does not even says it charges / but it vibrates each ~5sec with the same (empty) battery icon...
doc4dev said:
Today my phone has fully discharged and I have the exact same issue.
Impossible to boot and I cannot charge it, as it results as the blinking of the battery icon...
On my side, if I plug the USB-C, it does not even says it charges / but it vibrates each ~5sec with the same (empty) battery icon...
Click to expand...
Click to collapse
hi..i have already posted this on a thread in the morning. i have same exact issue.
I dropped the email to xiaomi and they after lot of back and forth emails, and trying everything out, they asked me to visit a service center. apparently after doing some research the only way to fix it is by opening the phone and disconnecting the battery and connecting it again.
My phone was less than a month old and ordered from amazon. they are going to accept the return request luckily.
I know guys, no one likes to disassemble a device or take it to a repair service center, but the issue is clearly related to a hardware fault, i.e. battery, charge flex connector or whatever they are called.
Majid6165 said:
hi..i have already posted this on a thread in the morning. i have same exact issue.
I dropped the email to xiaomi and they after lot of back and forth emails, and trying everything out, they asked me to visit a service center. apparently after doing some research the only way to fix it is by opening the phone and disconnecting the battery and connecting it again.
My phone was less than a month old and ordered from amazon. they are going to accept the return request luckily.
Click to expand...
Click to collapse
I had the same issue, wouldn't boot or display anything, so I took the phone (spesn) to a service center.
The technician told me all he did to repair the phone was a software upgrade... No problems since then, it probably can be done at home somehow...
v|r|s said:
I had the same issue, wouldn't boot or display anything, so I took the phone (spesn) to a service center.
The technician told me all he did to repair the phone was a software upgrade... No problems since then, it probably can be done at home somehow...
Click to expand...
Click to collapse
hello guys, i have the same issue facing right now, it's been 7 hrs charging. This is the first time that I drained the battery. Have you all tried to fix it into a technician? because I'm still worrying, and I already tried the other solutions.
I wanna fix my phone as soon as possible
vanellopevonn said:
I wanna fix my phone as soon as possible
Click to expand...
Click to collapse
It seems a hardware issue, but...
Some bad flashing cycle can cause the display not "turning on" at all, but really, it's just not showing a thing, to cover and check this possibility, you should flash a different firmware, just check out, the state your device gets connected, and try flashing a firmware.
For everyone who has this problem, remember that with locked bootloader it is impossible to flash the official rom by miflash.
The only alternative you have at the moment is to try to start the phone in EDL mode and that means opening the phone and seeing how to do the test point.
IF the pc recognizes it, they are in luck and it can be recovered, but due to xiaomi policies, only some people have accounts authorized to flash by EDL and charge for the service, many do it remotely and are found on telegram.
All the lot of issues, users are reporting on this device, they are realizing that Xiaomi is forcing them all to unlock the bootloader.
Unlocking the bootloader may be the fastest and cheapest way to escape from an eventual disastrous scenario.
I have the same issue with my Redmi Note 11, I successfully update it, I have 3 other chargers and cables I try all possible methods to eliminate possibilities even check type-c port but phone not charging after mini 13.0.12 update. How we gonna have fix this or is the are a plan from xiaomi to have solution?