Database Develop

Tilt USB port damaged..

Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.

Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?

Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
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Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.

If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.

they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...

I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm

AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
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Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.

Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus

tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald

tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
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Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.

I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.

Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers

hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me

aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated

Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!

ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath

Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel

Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679

have any one experienced this !

you know the only us port in the kaiser where you charge and where you connect it to the pc. when you first buy the kaiser it would be wonderful then couple months later ..it becomeshappy and doesn't work as good. it starts either rocking or the "teeth" inside start to move that will cause problems with connections and charging.
same thing happened to me with my universal so I threw it away ..but I love this kaiser I have what would be another alternate solution ? please I would appreciate your help.

Yes this is fairly common with this phone. Normally service is suggested.
Warranty FTW!

Just be careful when your plugging and unplugging the device. i.e. take it out and put it in straight, not at any angles.
If you search broken miniusb you'll find several threads. One is of mine when it broke. It was charging in the car and dropped and the "male" part of the extusb on the phone cracked.
I went to an At&t service center, the guy looked at it, told me its frequent and handed me a new device.

that's the problem ...I bought it over ebay

Here ya go...
http://www.ppctechs.com/AT-T-Tilt_974/repairs/Sync-Connector-Repair-Service_633-373.htm

oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.

Ninlour said:
oh wow..thanks man!
I was looking all over the place and not near me..
I never thought that at&t might have a technical support department..
but that's wonderful.
I know it's a little expensive but i't worth it when you can't live without your ppc.
Click to expand...
Click to collapse
<< Plug alert >>
PPC-Techs is not AT&T technical support, but I highly recommend them. I have used their screen protectors on my devices since my Ipaq 1900. Their customer serices is excellent.

I just had the mini usb replaced on my Tilt by PPCTechs. HTC wanted over $350 to repair. PPCTech was about $75. Excellent service and high speed.
www.ppctechs.com

thank you sooo much guys ...I'm probably going to look for the HTC Universal and send it to those guys too!

Fixing broken Mini USB Port

So I recently broke my mini usb port when trying to fix the pins so it would work with my car charger. The first time I did this it worked flawlessly, but when I did it again the 5th pin broke. I know you can buy a replacement piece for like $5, but how hard is it to fix yourself? I talked to my dad who used to be an electrical engineer and he said you need a special soldering gun to install it. Is this true? If so, would it be like around $100 to have someone do? Also, does anyone know if a computer repair store could fix it? I have had my phone for about a year so I believe the warranty is gone since I didn't get an extended one. Any info would be greatly appreciated. Thanks.

Problem fixed
I had this same problem with my at&t tilt, broken usb port. I search the web and found a company called pocketpctechs.com. Order the sync connector repair service which is around $80. i sent them my phone and they fixed my problem hopefully this is helpful.

80 bucks? ow ._.

this happened to me a while back. Found ppctech and place my order as well. just went down there and dropped my phone off since it was close by. Picked it up the same day. Price is kind of steep, but couldnt find anything else. Tech who fixed it asked me if I like the modded rom I had on it and he was thinking of puting it on there too. lol

Thanks. I would prefer to take it to a shop because I can't be without a phone for a couple days. Could a computer repair shop do this kind of work if I bring in the part? I got one of those local.

why dont you ask that shop if they will be able to do it?

replacement screen and case?

Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.

When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444

Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB

wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.

Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.

Hi,
where did you get the replacement screen for $80?
Thanks.

knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee

vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it

vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?

u should take it to htc service !

I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...

Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.

Kaiser can't find sim card

Hello guys, I've got quite weird problem. Today morning, I tried to run android on my Tilt, but when I've done flashing, my phone couldn't find sim card (which was in it). I thought it was maybe ROM problem, so I've changed it to another and it was the same. Phone couldn't find sim card which was in it. Okey, I tried to change sim to one from another operator and was still the same... At last, I reflashed my kaiser to Win Mobile 6.5 (shifu 4.3 ROM, best for me) and it's all the same! It didn't crash or something like it, so I think it must be software problem.
What do you think guys, why it can't find sim?
Actually, I've got shifu 4.3 ROM, Radio 1.70.19.09 and HardSPL 3.29.
What shall I do to get it back to work?
Waiting for your advice.
//Edit: found a solution to this, searching the forum. I´ll try it and then say if it works.

ive got the same issue, let me now what u did to fix if u get it working

I tried to put a tape on my sim card to get it better connecting to the port, but it isn't still working... I read all topics about not working sim, but I haven't found real working answer. Can someone say what exactly should I do to make it working (without getting it to service)?

why without getting it to service?
some things are just hardware failures and no software can fix them. i have personally had this problem. read the FIRST page of the kaiser general forum and you will see at least 2-3 such threads. this is a common issue because of the moving parts in the kaiser. if the do-it-yourself tricks aren't working, then it is very very likely a fault in the main flex cable as detailed in the threads i am mentioning.

Yeah, I've seen that and it's really getting me down...
Why not? Just because I had a issue with not contacting usb port, I got my kaiser to service (not original, just something like "buy-sell phones service) and it costed me about 120zł (it's 30 euro, on that current). It wasn't done good. If I had a required stuff to solder it, I'd done that by myself. Next, my kaiser falled off my knee, when I was playing my guitar and writing an sms (I mean, I had guitar on my chest and I was writing sms in the same time) and slider works only in one place (not two - right and left, just only right). I tried to repair it, but it's just torned plastic and I can't do anything with it.
Now, sim card reader has f*cked up... I don't 've got enought money to pay for all things to do with my Tilt, so I think I'd lie down in my drawer...
Goodbye kaiser, hlip... ;(
Maybe, later, I'd buy G1 .

sorry to hear about the entire story. i used my tytn2 for a full 2 years. i had the main flex cable repaired last month and my repair guy also did a poor job. he put in a tilt's main flex cable, so my sim started working again. BUT! he didn't notice that the tilt does not have a front cam. so now my tytn2's front cam does not work.
i used the repaired tytn2 just fine for the past month. i just got an hd2 yesterday because i couldn't resist!
but it was worth having my kaiser repaired because now i can sell it. if i did not have it repaired, no one would want to buy a phone whose sim card doesn't work!

Yeah, I used my for about 1,5 year, but it's second hand phone - it was used by my friend for about year. How much did you pay for that repair? Just wanna know what prices are for that .
HD2... Man, you've got world's controlling center in your hands!
Congratulations .
I'm thinking of selling my kaiser like "sim not working, just for parts or to repair!", but I'll wait for the price in service.

i'm in a country where i can't use ebay/paypal, otherwise i would have ordered a brand new part for the kaiser. these parts are available as "do-it-yourself" kits for about $35.
where i am, i had to have it replaced by a local service shop. these shops rarely have replacement parts for "exotic" phones like the kaiser. so i had to settle for a cannibalized part from a used tilt for about $45 i still think it was worth it because without repairing it, i could probably sell it for about $50. after repairing it, i can probably sell it for about $150+ in the market here. so i will still make a profit of 150-45=$100+ compared to a profit of $50 without having it repaired.

ASCIIker said:
i'm in a country where i can't use ebay/paypal, otherwise i would have ordered a brand new part for the kaiser. these parts are available as "do-it-yourself" kits for about $35.
where i am, i had to have it replaced by a local service shop. these shops rarely have replacement parts for "exotic" phones like the kaiser. so i had to settle for a cannibalized part from a used tilt for about $45 i still think it was worth it because without repairing it, i could probably sell it for about $50. after repairing it, i can probably sell it for about $150+ in the market here. so i will still make a profit of 150-45=$100+ compared to a profit of $50 without having it repaired.
Click to expand...
Click to collapse
Definitely you have a good deal with your kaiser....