Related
Guys,
I don't know if this is actually a cure yet, but it seems to have worked on my first attempt.
First the background...
When I first got my Kaiser (UK Orange Tytn II) I was at work, I quickly enabled the wifi and all was well. When I got back home later that day I really struggled to get a connection to my access point at home. I connect to a Cisco aironet in both locations (I know there is a post about cisco extensions but I know that is not my problem as I can and have connected to both APs on at least one occasion with no problem).
After deleting wireless settings and a few soft resets I was able to connect at home. I managed to use that wifi connection all night without a problem. Getting back into the office the next day resulted in the same problems connecting to the office access point.
The AP is visible and is 'Available' but doesn't connect automatically. I tried to establish the connection manually, the phone shows the AP as 'Connecting' but shortly after goes back to 'Available'.
I've tried flashing different roms and radios but to no avail.
Last night I got to thinking that I generally connect to my AP, browse the web, sync mail etc, but I don't switch off the wifi when I am finished. I just let the phone go into standby as that shuts the wifi off anyway. So to try something different last night, I disabled wifi once I had finished.
This morning, when I got into the office, I enabled wifi and for the first time it connected immediately and I'm browsing on it just fine. This leads me to believe that there is a problem when the wifi is enabled and the phone is is standby mode for a considerable length of time and then is woken up in a totally different location.
I'll test again tonight by disabling the wifi before I leave the office and hopefully I'll get an instant connection when I get home.
Any thoughts?
I get the same thing for work and cannt connect even though it says available, and then connected.
Tried your approach but didnt work for me.
bluemamba said:
I get the same thing for work and cannt connect even though it says available, and then connected.
Tried your approach but didnt work for me.
Click to expand...
Click to collapse
Of course that might be due to any number of factors. Have you ever been able to connect at your office?
i've had issues with my orange (uk) tytnII actually wanting to make a GPRS connection whilst connected to WiFi when i try and go online.
I connect at work using a program called Odyssey and eventually got that working yesterday, but had to turn off most other connectivity before it'd actually use the WiFi.
then I was at a pub later on with a free wifi hot spot, but that wouldn't connect despite it being 'available'
YAY!
Well...
I retested my theory. Disabled the wireless before I left the office. Got home, enabled it and I connected with no issues.
So there is a problem with having the wifi on when the phone goes into standby and it then waking up in a totally different location.
I wonder if WM6.1 addresses this. I hope so because although I have a work around, its still a pain in the a$$
I had similar problems on my Wizard... never had anything like that on my Kaiser.
DarkDvr said:
I had similar problems on my Wizard... never had anything like that on my Kaiser.
Click to expand...
Click to collapse
Could you tell me what radio you are using?
foobar1977 said:
Could you tell me what radio you are using?
Click to expand...
Click to collapse
ROM: DualTouch v3 (dutty's v3)
Radio: 1.27.11.31
No problems with it.. no missed calls, calls come through fine when I'm on HSDPA.. no wifi problems so far.
DarkDvr said:
ROM: DualTouch v3 (dutty's v3)
Radio: 1.27.11.31
No problems with it.. no missed calls, calls come through fine when I'm on HSDPA.. no wifi problems so far.
Click to expand...
Click to collapse
Thanks, I might give that a go when I get a chance.
My problem is similiar. If I connect to a certain access point, it will stop working after a minute or so and then not be able connect to that access point or any other one, they are just listed as available. Strange...
Firstly set your wifi power to max.
Secondly, my orange Tytn2 (now dutty v3'd) has never had that problem.
I leave navizon on a lot of the time and thus enter and leave wifi zones frequently with wifi on and my device connects fine to the regular ones I use.
Wi-fi connection
Hi unwired,
I've been surfing this site, but unable to find an answer yet, a newbie that I am. Is there a way to define one network as default? Anytime I want to connect, I have to do it manually, and define settins, rather than just switch it on, connect automatically and fire away. This is how it works on my laptop, or I have to high expectations from the Kaiser?
Thanks in advance.
unwired4 said:
Firstly set your wifi power to max.
Secondly, my orange Tytn2 (now dutty v3'd) has never had that problem.
I leave navizon on a lot of the time and thus enter and leave wifi zones frequently with wifi on and my device connects fine to the regular ones I use.
Click to expand...
Click to collapse
This is nothing to do with power settings, or at least not for me or several other people I have spoken to. Its generally not a problem when the wifi is on, its after the device has gone into suspend.
I'll bet my bottom dollar that if I set the reg hack so the wifi is always on I wont have this problem but I can't deal with the battery drain.
Just this morning I was connected to my office wifi, went for lunch without switching off the wifi first and when I got back I was longer able to connect to the same access point.
I then deleted the settings for the access point, soft reset and I'm connected again (even if I switch to low power).
To say that this pi$$es me off is an understatement, what kind of wireless device cant handle waking up in a different location to the one it went to sleep in!?
foobar1977 said:
This is nothing to do with power settings, or at least not for me or several other people I have spoken to. Its generally not a problem when the wifi is on, its after the device has gone into suspend.
I'll bet my bottom dollar that if I set the reg hack so the wifi is always on I wont have this problem but I can't deal with the battery drain.
Just this morning I was connected to my office wifi, went for lunch without switching off the wifi first and when I got back I was longer able to connect to the same access point.
I then deleted the settings for the access point, soft reset and I'm connected again (even if I switch to low power).
To say that this pi$$es me off is an understatement, what kind of wireless device cant handle waking up in a different location to the one it went to sleep in!?
Click to expand...
Click to collapse
I have had similar problems. I get disco'ed from my AP at home and it won't let me re-connect. Jut keeps asking for the WPA2 key.
I use the same remedy as you. Turn off Wifi Before walking out of range. No amount of Softreset's fix it for me.
Although, some ROM's work better than others. ie Alex's WM6 ROM would not connect at all, the ROM / Radio in my sig are perfect so far.
P.S. This might also be tied to my router, cause a router reset fixes it for me. But i doubt work will let you try that
DaveShaw said:
Although, some ROM's work better than others. ie Alex's WM6 ROM would not connect at all, the ROM / Radio in my sig are perfect so far.
Click to expand...
Click to collapse
Yeah I'm really hoping that this is fixed in WM6.1 which, if your experience is anything to go by, might well be the case. I really wanted to wait for the official 6.1, but I feel a flash of Duttys 6.1 coming on real soon.
Hello Everyone.
I'm new to the forum and this is my first post, although have been reading and applying a lot of knowledge you guys have! the forum is great!
Anyway, I have an unlocked HTC TyTN II, everything worked fine and I overall very satisfied with the device...
I made a foolish thing! I installed the "Wefi" utility and after playing with it for a little while, I didn't like the thing.. so, I decided to uninstall it.. however, now I find that my kaiser cannot longer connect automatically to my wireless networks after resume.. Now I only get the notification that it has found available wireless networks and, even though I chose not to show the message anymore, it does it every time, and when it does not, the phone doesn't connect to my WiFi.. so I need to do it manually... which is very annoying..
I already restored original registry keys under HLM\Comm\TNETW12511\Parms with no luck so far...
What can I do?... I'm still on the original WM 6.0, have not loaded any ROM changes yet..
Your help would be highly appreciated.
Thanks!
Oscar
Fix for auto connect problem after removing WeFi
My name is Galia Finkelstein and I work at the support desk at WeFi. This doesn't happen anymore on the new version that's been released so for the older version we have a version fix for the problem with the automatic connection, just run this file and you should be good to go http://wefi.com/static/RestoreZCAutoConnect.exe
If I can assist with anything else please drop me a line at [email protected].
WeFi post-uninstall problems
Hi!
I am sufferring from the same problems as "obadillo" - see above.
I downloaded and installed the latest version of WeFi, but after a couple of days of use, I found that I didn't like it, and it also took up too much of my valuable "today" screen space.
After uninstalling, I found that firstly, all my previous wi-fi settings had been lost (WEP keys for my home network, my work network etc etc), and secondly, even after re-enterring these details, my device (HTC Touch UK Version - Orange UK) - (running WM6 Pro) refused to auto-connect when I switch the WiFi on.
After reading the reply from Galia (directly above my post), I downloaded and ran the executable, but found that it made no difference.
Any ideas anyone? I did email Wefi's support email address, but as yet have received no reply.
Thanks in advance!
I have also tried this fix with no success (running WM5). I have also sent an email to wefi support. No response. I would recommend you stay away from this software.
We-Fi Latest Version
I have found a (kind of) solution! I have installed the latest version of We-Fi (downloaded from their website), and then DEselected it in my Today programs. So even though its not in use, its wifi parameters still overrule the PPCs local params. This seems to allow me to switch on and off WiFi WITHOUT using the WeFi software, and it now autoconnects, even with the several wireless networks I have stored, whenever I switch WiFi on, it may take a few seconds to connect, but it now does every time.
Not the greatest "solution", but at least the problem is partially solved.
But as the good man above says, unless you're VERY sure you want to install WeFi, do not install, because you will lose ALL preexisiting WiFi connections and settings etc..
Have a good one!
-=namwollem=-
Hello again, XDA devs!
I also had the problem and I'm struggling with Amir, some guy from the WeFi staff, to get the problem solved or at least recognized.
I left a complete description on my blog with links to people having problems. Here's the article (without links):
Before you consider installing WeFi on your Windows Mobile device, you might want to read this cautiously and save yourself some problems.
If you have not yet tried it, you're not missing much. Although promising, the app takes over your device. It controls your today screen, messes up your wi-fi parameters and some rarer stability issues were also reported.
First, the app needs .Net CF v.2.0, something that takes space and puts more useless crap on your device. Then the app doesn't just find networks and connect to them. Instead it overrides your wi-fi parameters and inserts its own code, thus the uninstallation problems. WeFi also takes a lot of your today screen's estate for basically nothing. How much screen space? Take a look.
Upon uninstalling it, many noticed their devices stopped automatically connecting to wireless networks, among other, rarer problems. The only known fix to the problem is to hard-reset your device and to stay the **** away from this app. We also saw a link to a .exe file somewhere but no one left feedback about it so we assume it's just as good as WeFi. You might also reinstall it, hide it and use it to take care of the wi-fi stuff or go in Settings>Connections>Wi-Fi everytime to select a network to connect to.
The developers were quick to comment about the problem and said they are working on it (see the first comment to this post). However their product page doesn't mention the problem yet and people still get caught. I left them feedback about *some* of the concerned device, assuming it's not all of them, hoping for a change. Feel free to do the same and put some pressure on these guys too.
You might also read one of those threads and see for yourself.
-Nico
Click to expand...
Click to collapse
Full article: http://nicbou.com/2008/07/09/do-not-install…-you-pocket-pcdo-not-install-wefi-on-you-pocket-pc/
I'm trying to get the warning to reach all the download spots, if you guys feel like helping. This is just unacceptable, let's do something about it!
Haim head of WeFi Windows Mobile development team here
Hello all,
First, let me assure you all that we are doing our best to solve any user problem as quickly as possible.
Out of the thousands of mobile users we have, there are really only a few users who complained about this problem.
We released a fix that you can find in: http://www.wefi.com/download/client/RestoreZCAutoConnect.exe
which after executing and doing soft reset should solve the problem.
As our support team explained to “primemaps” via e-mails (sent in 08/07) this fix only works if you uninstall WeFi first.
What you are all describing is that ZeroConfig stopped auto connecting.
By avoiding the manipulation of ZeroConfig default timeouts in our next version (which should be released in about 2 weeks from now), this should not happen anymore.
If this does not help you or you have encountered any other problem – please send me an email to [email protected] and I promise a fast response,
it would help if you mentioned your WeFi version, Device model and ActiveSync version.
I hope you would all choose to install our next version and enjoy the many benefits it can bring you.
Haim
Can't work with it and can't work without it
With my HTC TyTN II I had similar problems as others have described, or maybe even worse: I could no longer work to any wireless networks. It would disconnect in less than one second every time.
I did a hard reset and that didn't work!
I also tried the "fix" the WeFi representative suggested but that didn't help at all either.
What finally helped me was Namwollem's solution: Install WeFi again and removed it from the Today screen (but kept it installed).
I can't help wonder if WeFi changes something in the ROM since a hard reset didn't even fix it.
One of these days I will have to install the ROM all over and see if it makes a difference, but I wish I could avoid that!
I hope others won't be stupid like me and install this #$%[email protected]#&$ software!
Nothing helps for my Diamond to restore Wifi signal
I have Htc diamond with newest Rom downloaded from htc.com.
My problem is that since i installed aplication WEFI(older version) and uninstalled it, i cannot see ANY available wifi networks.. I tried alot of things. I tried soft reset, hard reset, i installed WEFI (newest version) , in moments wifi works and shows available networks and i can connect, but after it doesnt work again.. I would say it shows networks only ocasionally(even if im always surrounded by at least 10 hotspots). I installed newest Rom again, i installed old official ROM, i always put mamximum performance instead of battery, and still i have no results/cannot see ANY available networks). I have a feeling like i really have a hardware problem with wifi now..But again i think whatever it is its caused by this aplication WEFI. Does anylone have any ideas? i saw some Rafael radio ROM , maybe i can try to install that?
Thanks
AArrrggghh!
This god-awful program rears its ugly head again! I have solved the problem totally now by getting a new handset!! Now I have my Touch HD (Blackstone), one thing I WILL NOT do is install this garbage!! A quick search thru the forums here will reveal a small and very useful program which will with one click switch-on WiFi (and auto connect to the signal it finds if stored in your preferred networks) and with another click will switch WiFi off! Its called AKWifiToggle, and while no where near as fancy as WeFi, IT WORKS and DOESN'T MUCK UP YOUR PHONE!!!
I'm going to start by saying I'm an ATT customer using an ATT Tilt. I updated to Ansars ROM about a month/month and a half ago I think and I had issues with my connection. I've seen switched to the PDACorner ROM and the issues I've had are not resolved.
I cannot maintain a good HSDPA connection. Very rarely I will get a good HSDPA connection which I can use data and voice just fine, but most of the time, when I get an H connection and I try to use either data or voice, it will try to connect or will be attempting to start dialing. After about 15 seconds it gives up and the connection is completely cut. As in the phone says no service. Eventually it will reconnect and the issue repeats. As to whether or not it works, it's completely random as far as I know. The only way I have a reliable connection is to force it to stay on GSM, which I'm not too keen on. If anyone has any solutions or needs additional information to provide help, it would be much appreciated.
Try a different Radio ROM, see if that helps.
Try one of the newer (emo) ones.
Well, I tried all of the kaiser ROMs listed on the front page and niether of them resolved the issue, so I tried reverting back to the latest HTC rom with the built in radio. I've been using this phone for the past few days and I think the issue is tower specific. There are times I'm at home and I get 4 or 5 bars of H and it's fine. But when it is failing, the # of bars are always at 2 bars. And this suddenly changes even though the phone may not have moved at all.
But when I'm out at work, I leave my phone in the car and it seems fine when I'm there. Then as I approach, it eventually craps out again. Furthermore, when I reset the phone at home, I usually have about time to make one call, but then if I end that call and try to start another, it then fails. Could this stil be a radio issue, ROM issue, or an issue with AT&T?
Same problem as mine
johN_is_war said:
I'm going to start by saying I'm an ATT customer using an ATT Tilt. I updated to Ansars ROM about a month/month and a half ago I think and I had issues with my connection. I've seen switched to the PDACorner ROM and the issues I've had are not resolved.
I cannot maintain a good HSDPA connection. Very rarely I will get a good HSDPA connection which I can use data and voice just fine, but most of the time, when I get an H connection and I try to use either data or voice, it will try to connect or will be attempting to start dialing. After about 15 seconds it gives up and the connection is completely cut. As in the phone says no service. Eventually it will reconnect and the issue repeats. As to whether or not it works, it's completely random as far as I know. The only way I have a reliable connection is to force it to stay on GSM, which I'm not too keen on. If anyone has any solutions or needs additional information to provide help, it would be much appreciated.
Click to expand...
Click to collapse
This is exactly the same problem I posted here ( http://forum.xda-developers.com/showthread.php?t=393182&page=80 ) but nobody could help me. I strongly believe that is a problem of hardware calibration in your phone and mine, because I have not seen any other case as this in this forum. I remember that in cell phones, years ago, thinks like this happened and only a hardware radio calibration/repair could fixed them. I will post any solution (including a possible call to HTC technical support).
No 3G connection
After further research I found that the Kaiser has two antennae, one for GSM an one for UMTS. If this one is damaged the phone only will work on GSM band. This could explain that the phone, when in Auto Mode, loss the signal but works OK on GSM. I also found a web page devoted to hardware problems where you can find the service manuals of most of the HTC phones including TyTN II: www.mikechannon.net . Nevertheless, be aware that by working in the hardware you may void the warranty, if it is already valid.
I'm not entirely sure if it's my UMTS. I only really notice it when home (and one trip down to DC a while ago now that I think about it). But I know I have had it functioning completely normally before. Though I admit it has had a few hits here and there. But please let me know your results, I'm definitely interested.
Maybe its ATT
I have had similar problems, first when using an Opal build of HyperDragon and then when using the official ATT 6.1 ROM. It got so bad I even had ATT send mne a new handset. Then I found out that ATT was having "issues" with the tower nearest my house. Now the problem has just as mysteriously goe away, and I have done nothing to my hand set to correct the issue.
I have since gone to a very late (and nice!) build of HD-III and it till works great. This leaves me to suspect that our wonderful carrier is the culprit.
I used the PDACorner build and had no issues, but it's even better on the HyperDragon III Raphael build. I can keep an active HSDPA connection all day.
So I ran a test. Last night I kicked up IM+ on my phone with an AIM connection and it connected and stayed connected for somewhere in the realm of 3 minutes... tops. So today I checked my phone before I got out of the car and kicked up IM+ again. Connected right away and I left it open while at work. Well, 9 and a half hours later when I go back to the car, I check the phone and it's still connected. No issues. This makes me thinks this is an ATT tower specific issue.
Addendum: just tried with HSDPA disabled, so just 3g and the same problem
Looks like this may be a SIM issue. I swapped SIMS with my gf and her phone (samsung A727) with my SIM got 3g fine. Her sim in my phone was fine, even HSDPA. Though I should admin, I didn't test a 3g connection that long since she doesn't have a data plan. But even when I swapped my sim back and started IM+ again it couldn't even connection at all. You may want to look into this too.
HTC-USA solved my problem of not connection to 3G network
I owned this information to this forum:
After many workarounds and trials/errors, I called to HTC-US explaining my problem with my TyTN II.
They worked in following way:
1. I sent them, to my cost, the phone (they asked to send only the phone without battery, back cover and SIM)
2. They took in deposit the information of my credit card just in case they needed to use it for a payment if the repair is out of the warranty. If this were the case they would inform me the amount and I had to decide to make the repair and pay the charge or not to make it.
They told me that they had to change the phone main board: I believe that everyone who has a similar problem like mine (bad or not connection to the 3G network and sluggish touch screen) should contact HTC-US to Customer Care Department, 1-888-617-1113, M-F 9AM - 6PM EST.
In my case the phone was in warranty (although I flashed the Hard SPL in the phone, but the hardware was untouched). Therefore, I had to pay…zero. And they returned my phone in just 4 business days.
My phone is working very good, always connected showing an H indicating the use of a HSDPA network.
The cost of the solution was $ 20 by the FedEx service to send them the phone. Good deal.
You see... This is why I love XDA-dev... There's all manner of interesting stuff on here...
I've been having similar strange issues with data (particularly HSDPA) on my Kaiser lately...
It's doubly-intersting there are separate antennae for GSM and UMTS. That would fit my situation perfectly...
My Kaiser had worked perfectly (albeit slowly) from day one for between six and nine months into ownership. Recently I noticed ActiveSync wasn't hitting my exchange server. Initially I thought it was just a network 'glitch' and that a Soft Reset and/or a few more miles into my drive would get things playing-ball again. Unfortunately neither worked.
The problem seemed to be that the handset would acknowledge the availability of HSDPA, try to connect, fail, the signal would then drop off completely. Next the phone found signal again, found GPRS, then HSDPA and would repeat the process. It didn't seem to even attempt to use a GPRS connection instead. I tried to connect in various locations thinking that there was something odd happening with my local cell site. Results were much the same.
The following day I was still having the same problem, and after ActiveSync picking up email once (in an area where the phone could ONLY find GPRS) but not again for some time, I called T-Mobile UK's customer support folks thinking that there might be an issue with their data backbone.
The first two people I spoke to were drones - they took the post codes I was in when having problems, punched it into their rather pessimistic coverage database (funny how the sales department one is quite optimistic) and explained that I shouldn't expect HSDPA in these locations. COMPLETELY sidestepping the points that a) I OFTEN spent time in these locations with the Kaiser tethered to my laptop enjoying decent HSDPA, and b) the handset was pretty convinced it was available, but wouldn't connect - nor was it failing to find HSDPA and 'falling back' to GPRS.
The second of the drones was slightly better in so much as she suggested I switch network to GSM (from Auto) in the phone settings. ActiveSync was then able to connect; I was quite impressed with a bit of progress being made, but that was quickly replaced with disappointment as she then continued to say that I should always switch it manually in areas where HSDPA wasn't available/working. I protested somewhat that this was a new thing, as the phone had previously always connected via the best available medium; this fell on deaf ears and the call came to an end not really any closer to a solution.
It was on the third call to T-Mobile that I happened to get through to a chap who is possibly the best customer-facing tech guy they've got. He instantly identified that I'm a geek and was happy to talk to me in those terms.
(I'm not sure whether I should post his name here or not, if he makes too many customers happy I'm sure he'll be promoted away from his position where he's potentially a great help to us!)
Again he took the post codes I'd been in when experiencing problems, but instead of palming me off with the signal coverage nonsense, listened to my description of what was safe to describe as 'normal' service in these locations, and how the current situation differed. He then started to examine the historical HSDPA Retainability figures for each mast relevant to the post codes I'd given him.
He explained that T-Mobile aim at a minimum of 98% HSDPA Retainability from their masts, if the figures for a given day drop below that level they expect connectivity issues and will normally send a field tech to investigate/repair. Most of the masts in my area had been performing in the low to mid 80s over the past few days. It started to sound like the problem was becoming apparent...
So, I was politely asked to try to log some details (signal strength, location (post code), time (as close to exact minute as possible), and any unusual behaviour) on five occassions, at least an hour apart over a 24 hour period so that he could escalate the issue with the back office team. I agreed to do this (and he was quite surprised at that - but the way I see it I might as well try to help fix the thing as much as possible, being obstructive and giving it the 'No! I pay you for it to work!" rant wouldn't help anyone).
Anyway, I started to make quite a detailed log of issues I was having; but in doing this I dug out one of my old Hermes and each time the Kaiser failed, the Hermes succeeded. Obviously it doesn't take herr Einstein to figure out this was now looking like a handset fault. I tried a Hard Reset on the Kaiser (just in case - I hadn't installed anything for months anyway), but that failed, so it's looking pretty concrete its a hardware issue.
I guess something's happened to the UMTS antenna in the handset, we'll find out in due course as it's about to go in for repair...
Regards,
Rob.
Do not doubt: Call HTC and send them your phone
FactionOne said:
You see... This is why I love XDA-dev... There's all manner of interesting stuff on here...
I've been having similar strange issues with data (particularly HSDPA) on my Kaiser lately...
It's doubly-intersting there are separate antennae for GSM and UMTS. That would fit my situation perfectly...
My Kaiser had worked perfectly (albeit slowly) from day one for between six and nine months into ownership. Recently I noticed ActiveSync wasn't hitting my exchange server. Initially I thought it was just a network 'glitch' and that a Soft Reset and/or a few more miles into my drive would get things playing-ball again. Unfortunately neither worked.
The problem seemed to be that the handset would acknowledge the availability of HSDPA, try to connect, fail, the signal would then drop off completely. Next the phone found signal again, found GPRS, then HSDPA and would repeat the process. It didn't seem to even attempt to use a GPRS connection instead. I tried to connect in various locations thinking that there was something odd happening with my local cell site. Results were much the same.
The following day I was still having the same problem, and after ActiveSync picking up email once (in an area where the phone could ONLY find GPRS) but not again for some time, I called T-Mobile UK's customer support folks thinking that there might be an issue with their data backbone.
The first two people I spoke to were drones - they took the post codes I was in when having problems, punched it into their rather pessimistic coverage database (funny how the sales department one is quite optimistic) and explained that I shouldn't expect HSDPA in these locations. COMPLETELY sidestepping the points that a) I OFTEN spent time in these locations with the Kaiser tethered to my laptop enjoying decent HSDPA, and b) the handset was pretty convinced it was available, but wouldn't connect - nor was it failing to find HSDPA and 'falling back' to GPRS.
The second of the drones was slightly better in so much as she suggested I switch network to GSM (from Auto) in the phone settings. ActiveSync was then able to connect; I was quite impressed with a bit of progress being made, but that was quickly replaced with disappointment as she then continued to say that I should always switch it manually in areas where HSDPA wasn't available/working. I protested somewhat that this was a new thing, as the phone had previously always connected via the best available medium; this fell on deaf ears and the call came to an end not really any closer to a solution.
It was on the third call to T-Mobile that I happened to get through to a chap who is possibly the best customer-facing tech guy they've got. He instantly identified that I'm a geek and was happy to talk to me in those terms.
(I'm not sure whether I should post his name here or not, if he makes too many customers happy I'm sure he'll be promoted away from his position where he's potentially a great help to us!)
Again he took the post codes I'd been in when experiencing problems, but instead of palming me off with the signal coverage nonsense, listened to my description of what was safe to describe as 'normal' service in these locations, and how the current situation differed. He then started to examine the historical HSDPA Retainability figures for each mast relevant to the post codes I'd given him.
He explained that T-Mobile aim at a minimum of 98% HSDPA Retainability from their masts, if the figures for a given day drop below that level they expect connectivity issues and will normally send a field tech to investigate/repair. Most of the masts in my area had been performing in the low to mid 80s over the past few days. It started to sound like the problem was becoming apparent...
So, I was politely asked to try to log some details (signal strength, location (post code), time (as close to exact minute as possible), and any unusual behaviour) on five occassions, at least an hour apart over a 24 hour period so that he could escalate the issue with the back office team. I agreed to do this (and he was quite surprised at that - but the way I see it I might as well try to help fix the thing as much as possible, being obstructive and giving it the 'No! I pay you for it to work!" rant wouldn't help anyone).
Anyway, I started to make quite a detailed log of issues I was having; but in doing this I dug out one of my old Hermes and each time the Kaiser failed, the Hermes succeeded. Obviously it doesn't take herr Einstein to figure out this was now looking like a handset fault. I tried a Hard Reset on the Kaiser (just in case - I hadn't installed anything for months anyway), but that failed, so it's looking pretty concrete its a hardware issue.
I guess something's happened to the UMTS antenna in the handset, we'll find out in due course as it's about to go in for repair...
Regards,
Rob.
Click to expand...
Click to collapse
Believe me. It is the only way to fix the problem. Your problem is exactly as my problem was. After sending my phone to HTC I have a normal working UMTS PDA.
I started having this problem back in November. I found that by enabling the band tab, and switching from Auto to GSM the everything worked fine, but at edge speeds. I called into AT&T customer service, and we tried swapping sims between phones etc. - it wasn't the SIM. I was told that AT&T did some Network upgrades in my area, and the Rep suggested that I switch to WME 6.1. I thought I'd try swapping radios first, so read a great deal in the AllTheWay's Ultimate Radio thread. Well, I never did change my radio, I found the problem went away after I upgraded the HardSPL in my TILT. I was on OliPof's SPL-1.0, and moved up to JockyW's 3.29 found here:
http://forum.xda-developers.com/showthread.php?t=396922.
johN_is_war said:
I'm going to start by saying I'm an ATT customer using an ATT Tilt. I updated to Ansars ROM about a month/month and a half ago I think and I had issues with my connection. I've seen switched to the PDACorner ROM and the issues I've had are not resolved.
I cannot maintain a good HSDPA connection. Very rarely I will get a good HSDPA connection which I can use data and voice just fine, but most of the time, when I get an H connection and I try to use either data or voice, it will try to connect or will be attempting to start dialing. After about 15 seconds it gives up and the connection is completely cut. As in the phone says no service. Eventually it will reconnect and the issue repeats. As to whether or not it works, it's completely random as far as I know. The only way I have a reliable connection is to force it to stay on GSM, which I'm not too keen on. If anyone has any solutions or needs additional information to provide help, it would be much appreciated.
Click to expand...
Click to collapse
I seem to be having a similar problem w/ my tilt as well since around the 28th of Jan. My phone will show 3-4 bars of signal on HSDPA but sometimes will not connect to the internet, also it will not receive incoming calls even tho it is showing that it has signal. Have tried setting the tilt to only use 3g, get the same results, it will show it has signal but wont be connected to the network (no incoming calls, if I try to make a outgoing it will fail).
Soft resets will get the phone working again sometimes, it seems to be somewhat random far as I can tell because I tried the phone a few days ago and it was showing 3 bars of signal +/- 1 as I was moving around the house but was not receiving calls yet again, then all of a sudden must have got connected (showed new voice mail messages and downloaded new emails)
Anyone else have any ideas? I love the tilt but its worthless to me if its not reliable, I may try flashing a diffrent rom and radio to it and hope that fixes it...
Currently
Radio 1.65.16.25
Rom is 3.5 dutty's and JockyW's 3.29 HARDSpl
Edit: Oh btw I am in the central MD area as well so it does make me wonder if it is ATT related problem and not the phone
Just a follow up - my updating HardSPL versions did not permanently fix the problem. Not sure, but it may have come back after I re-enabled HSDPA using Kaiser Tweak, although I had also changed the disconnect after settings in the Data section too. I'll continue to play and post back if I find something solid. Unfortunately, my phone is out of warranty, so getting a new handset isn't an option. One thing I do know, prior to local tower 'upgrades' by at&t, my 3G and H data connections worked great, and I never had the occasional issue I have now of not being able to call out with out a soft reset, or turning the phone off and on.
johN_is_war said:
Looks like this may be a SIM issue. I swapped SIMS with my gf and her phone (samsung A727) with my SIM got 3g fine. Her sim in my phone was fine, even HSDPA. Though I should admin, I didn't test a 3g connection that long since she doesn't have a data plan. But even when I swapped my sim back and started IM+ again it couldn't even connection at all. You may want to look into this too.
Click to expand...
Click to collapse
i used to have connection issues until i removed hidden proxies
My Tilt started acting up on 3G last night here, but I'm still not sure if it's just a simple network issue or a problem with my phone, as it's not that different from when the iPhone first hit and 3G got swamped.
I was using 3G fine last night, no problems. Running TrackMe, and messing with Google Maps a bit. Then everything stalled, had to kill Google Maps, noticed TrackMe couldn't upload. So I toggled the radio as that usually fixes this sort of thing, it gets a 3G signal, but when I connect to the network it can't connect to anything. I can make phone calls, haven't checked receiving them yet, signal strengths all look fine, it just won't do any data. If I turn off 3G, it connects and transfers data just fine.
If this doesn't go away today, I'm going to get more worried. I can use it on Edge I suppose, but damn it's slow.
khaytsus said:
My Tilt started acting up on 3G last night here, but I'm still not sure if it's just a simple network issue or a problem with my phone, as it's not that different from when the iPhone first hit and 3G got swamped.
I was using 3G fine last night, no problems. Running TrackMe, and messing with Google Maps a bit. Then everything stalled, had to kill Google Maps, noticed TrackMe couldn't upload. So I toggled the radio as that usually fixes this sort of thing, it gets a 3G signal, but when I connect to the network it can't connect to anything. I can make phone calls, haven't checked receiving them yet, signal strengths all look fine, it just won't do any data. If I turn off 3G, it connects and transfers data just fine.
If this doesn't go away today, I'm going to get more worried. I can use it on Edge I suppose, but damn it's slow.
Click to expand...
Click to collapse
Glad I posted, as soon as I got to work and tried 3G again it was fine ;-)
redbandana said:
i used to have connection issues until i removed hidden proxies
Click to expand...
Click to collapse
Well, I tried a hard reset, removed the hidden proxies still will not work on 3G HSDPA. Next step is trying a different radio/rom but I do not see how that would "fix" this thing but, I am running out of ideas of what to try and really would like the HSDPA usable for tethering to my new netbook...
~Wolf
At&t Tilt
Radio 1.65.16.25
Dutty's WM6.1 Official UC 5.2.19199 RTM
JockyW's 3.29 HARDSpl
I have a tilt and recently it started just shutting down when I had been on a call for about 4 minutes or when I was looking around on the internet for about 4 minutes. This was a std. tilt not flashed with HTC home installed. I hard reset it and hoped that would fix the problem, but it never did. So finally I decded to flash the ROM and see if that may make it better. alas it did not. I have tried everything I know, but everytime I get online or on the phone it just shuts off. Then it takes a few times before it will ever come back on normally. Does anyone know what is going on or what I can try to fix the problem. It seems as though my data is limited and cuts off after a certain point. I would really appreciate anyones help
Anyone have anything? It also cuts off whenever I connect to Facebook app. It tells me to check my internet conection
non of my wm phones ever had that issue
read up on it on google once it's it's an operator end hardware thing
not much you can do if the hardware they use don't support it
I was having the same issue with my tilt
I was having the exact same issue.
Check my thread :
http://forum.xda-developers.com/showthread.php?t=534732
I just solve the problem replacing the battery.
I got one of this
http://www.smavtronics.com/1600mah-li-ion-replacement-battery-fits-at-and-t-8925-tilt-series.html
and it has been working like a champ.
hi there
My wifi either sits searching or no network found it wont pick up any network
Its a stock rom never flashed only official upgrades
i have tried 3 hard rested and each time straight fter the rest it detects the wifi and connects to the network
but after entering my details and syncing mail and other accounts wifi will no longer work
its a bit weird
any ideas
thanks in advance
Steven
one_mad_punk said:
hi there
My wifi either sits searching or no network found it wont pick up any network
Its a stock rom never flashed only official upgrades
i have tried 3 hard rested and each time straight fter the rest it detects the wifi and connects to the network
but after entering my details and syncing mail and other accounts wifi will no longer work
its a bit weird
any ideas
thanks in advance
Steven
Click to expand...
Click to collapse
Hi there, I have the exact same situation, I tried everything, master resets, downgrades of spls and custom roms, and different radios. All didnt work. I asked the same question and no one replied, may mean there is no known solution. I also scoured the web for a whole week, reading almost everything about this issue and trying whatever was suggested to no avail. Now I am selling my HD7 with "the wifi and bluetooth doesnt work".
thanks for the reply and sorry to hear your phone is in the same boat as mine.
Mine seems to be getting worse, slowly affecting other functions of the phone. ive lost count of the hard resets i've done now. somethimes settings wont open, apps dont always open. got to pull the battery to shut the phone off as the screen dulls down if i leave it but it doesnt time off. and the power button sometimes works and sometimes don't.
think unless someone turns up with a magic nswer soon, i'll need to order new phone too. shame coz i really like the hd7
I am having the same problem. Wifi worked fine since I bought the phone on 11/2010, but stopped working last night. When I went to power the phone off, I had to remove the battery because it was stuck on the "Goodbye" screen (the first time this has happened).
Same problem, what can we do?
Scalabrine said:
I am having the same problem. Wifi worked fine since I bought the phone on 11/2010, but stopped working last night. When I went to power the phone off, I had to remove the battery because it was stuck on the "Goodbye" screen (the first time this has happened).
Click to expand...
Click to collapse
Exactly the same problem. I've flashed and reflashed, tried all radios from 5.51, 5.52, 5.69 to 5.71.
After a reset the wifi works once or twice then doesn't work anymore :crying:
Must be the module within the phone. I see the middle housing has two connectors for WiFi and GPS, perhaps the WiFi connector doesn't work but it looks like this little thing is only an antenna, not a module.
The part I meen is a "sticker" that's on the same piece of plastic as the kickstand.
Should i replace the entire inner part or would the antenna be enough?
Help: WiFi/Bluetooth Problem
Hi, I suggest you change the title to 'WiFi/Bluetooth Problem' as I also have the same problem. It does not detect either of the two WiFi protocols (WPA2 & WEP) as I tried both with my router (laptops and androids get them both perfect).
Bluetooth on the other hand, does not pair with ANY device. Brings 'Tap to pair' prompt', then the Error 'Not Supported'. I'm running Dynamics v2.0 - Newer WP7.8 custom ROM, but this was the same even with factory ROM.
So are there any developments regarding the problems here? I still got it, no Wi-Fi, no BT...
I have a problem with my WiFi too. everything was ok since I had my HD7 two years ago, and I started to flash many custom roms a year ago with no problems at all. but one month ago my WiFi stopped working without any obvious reason, my phone was connected to wifi and I put it on the table then I picked it up.... no WiFi at all and no internet sharing also. I can turn on or off the green switch of the wifi but only just for fun! and the Wifi icon which usually pops down from the top of my phone will never appear.
I tried to flash new or old roms, many many hard resets with no luck. Also opened my phone to check if there is a hardwear problem but seems not.
Now I'm using cellular for the internet untill I can buy a new phone and break this one.
Ik must be built in or so. Every flash I do, two reboots later, Wi-Fi breaks.
They just want us to get new phones :/
EDIT
I've also installed two different, brand new, SD-card (1 class 2 and 1 class 10) but this gives the same problem.
On a side note, the class 10 is way, way faster
/EDIT
Same here
The WiFi just stopped working out of the blue and nothing i've done has restarted it. It must be something with WP7 because now the wifi icon no longer appears and the Internet sharing option is blank.