Today i called hTC about fixing the keypad problem, having the top left cornor uplifted from a bad installment, and found out that hTC warranty doesn't cover hardware failure's or malfunction which i found ****ing rediculous... Also called them about the yellow tint on my 2nd diamond and they said they can't do anything about it, but they could swap the screen out for 163 dollar, and swap the keypad out for 132 dollar.... anyone having problems with this ****?
My first touch diamond had the yellow tint and my operator sent me a new diamond with the button problem as they sooner repaired.
Count me in...I called HTC to fix my oil-like film in the middle of the screen while my phone is still under warranty. They refused to do anything about it or even acknowledge that the phone is defected. Can someone provide a phone or email to higher up chain of command to get it fix?
a couple weeks ago i cracked my screen. I bought a new one and replaced it myself. All was well until i tried to text with my physical keyboard and discovered that the i,m,n,k, and period keys were all unresponsive, these keys are also all in the same area.
I took apart my phone again and discovered that there is a thin strip that connects the keyboard to the unit. on this strip are 7-8 parallel lines running atop it(not touching). I noticed that the far right line had a break in it with a width much less than a needle head.
I don't know much about board circuitry but i think the lines are made of copper. I've voided my tilt warranty by opening up my phone so i'm here for suggestions. Are there general cell phone repair shops? Should i attempt to solder it myself? or is there no hope?
now concerning software my phone is out of control. When i try to message someone with the rest of my physical keys my phone will randomly insert enters and spaces into my typing which is really annoying and forces me to use a slow virtual keyboard. My phone screen will turn back on when i press the little side button, and when i have a call it will randomly put people on hold.
My phone will alos freeze up some times and an error message will popup with the option to dump some sort of file which i have to to continue. Is this some sort of virus on my phone?
I have the hyperdragon saphire rom with the radio that came with it. Do i just need to reflash? I apologize for the length of this thread all responses are appreciated.
as for the software craziness i'm sure you have tried the system restore(if you havent do it: shut off device, hold down the two 'blank buttons' and holding down the soft-reset button with the stylus at the same time then press the SEND button [green call button]) so since you probably have definitely reflash. My advice for repairing your phone is try to determine if the price for getting it repaired by a general repair shop or if repairing it yourself is better (because they might charge you who knows what )
For the sleep issue go to Settings/System/Key Lock and change it too 'Lock all buttons except power button'(mabye you did this). Also it is possible to have a virus on your phone although a system restore or reflash should fix this.
"I've voided my tilt warranty by opening up my phone so i'm here for suggestions"
actually... if u look at the phone the "warranty void" sticker is under the battery, not under the LCD. I cracked my LCD before and replaced it, after doing so, my SIM wouldnt register (phone took a heavy hit breaking the screen and sim slot). I figured what the hell and called AT&T and swapped it under warranty... They didnt say anything and I got a brand new Tilt back
I had my Diamond for about 8 months now. All of a sudden no matter where I click on the screen it always clicks on the top left corner (Start button). I hard reset the phone, changed SPL but nothing worked.
My Specs:
Duttys 5.2.20764.1.4.3
Diamond-hspl-1.24
When I try to align the screen it keeps on looping not letting me get out of the screen alignment. I have to soft reset the phone.
Is my phone dead? Do I have to send it to HTC for repair?
sounds like a broken screen digitizer (the plastic which recognizes touch).
If its under warranty then i suggest you flash everything back to factory, ie. stock spl, stock ROM. Then RMA it back for warranty.
If it isn't under warranty and you wanna get it repaired. Then just order a new digitizer from Ebay and install it yaself. That will save you an arm and a leg, since HTC will probably charge you like 4x the price to get it fixed.
How come it responds to the screen alignment than? When I press the cross hair it responds to it and moves to a different position.
Right now I am trying to put the stock SPL on the phone but I can't get past the screen alignment. The is synced and everything. Any ideas?
You MUST change the ROM to stock first then the SPL
I did put the stock ROM back on the Diamond. But I can't get passed the align screen. I tried deleting the "welcome" file form \Windows\StartUp but the file is protected and can not be deleted. Is there any other solution of by passing the welcome screen?
I had this problem too, I got my Diamond from Rogers and went home. After a few minutes this started to happen, and I instantly went back and got a replacement.
I got same prob. But sometime it work fine, after i do softreset i cant skip screen align. Can hard reset fix this prob? im from malaysia, how much it'll cost to replace the digitizer? thanks
i have this problem too
hello all!
I had the same problem as you! after some time searching... found a program called "Remote Screen Alignment" ... and your problem is solved!
Just google it!
caudex said:
sounds like a broken screen digitizer (the plastic which recognizes touch).
If its under warranty then i suggest you flash everything back to factory, ie. stock spl, stock ROM. Then RMA it back for warranty.
If it isn't under warranty and you wanna get it repaired. Then just order a new digitizer from Ebay and install it yaself. That will save you an arm and a leg, since HTC will probably charge you like 4x the price to get it fixed.
Click to expand...
Click to collapse
For the new diditizer is this easy to repair by myself??
I have a broken touch screen too (LCD is working perfectly, touch is non responsive, all over the screen)
I was just reading in another thread that changing the digitizer on its own is a bit of a nightmare as its glued to the LCD screen? Is this true, is this the case, if so, would it be possible to buy a LCD + Digitizer in one? I searched eBay but could not find anything?
Any help is much appreciated as the cost of a new phone is not an option!
Thanks,
DG.
DanGlee said:
I have a broken touch screen too (LCD is working perfectly, touch is non responsive, all over the screen)
I was just reading in another thread that changing the digitizer on its own is a bit of a nightmare as its glued to the LCD screen? Is this true, is this the case, if so, would it be possible to buy a LCD + Digitizer in one? I searched eBay but could not find anything?
Any help is much appreciated as the cost of a new phone is not an option!
Thanks,
DG.
Click to expand...
Click to collapse
Hi
My digitizer is also broken, I ordered new one from ebay (cost about 10 €) and as you wrote replacament is nightmare.
I'm trying to find a manual or instruction video but I cannot find anything.
If somebody knows how to replace digitizer please let me know or share a link for it.
Currently my best solution is to order new digitizer with display (cost about 20€) It is possible to order for exaplme here:
http://cgi.ebay.co.uk/NEW-FULL-LCD-...UK_Mobiles_Accessories_RL?hash=item518e98a7fa
Cheers
hello, i have the same problem with my diamond here, pres the screen and it activates the left upper corner, after a while stoped doing that but not my right lower part of the screeen doesnt respond. i mean i press the "j" and it writes "k".. u know what i mean., i cac calibrate the screen but after 1 min the problem is back. i wanna buy that digitizer and change it but b4 this i need a confirmation, did anyone do it and after that their diamond worked like b4? waiting for reply thx
This post is giving me a nightmare. I am facing similar problem only its not permanent. What I mean is it woks fine sometimes but wont respond sometimes. Sometimes it responds in the corners if I press hard. I think my phone is just passed its warranty also its 2nd hand though I have the bill. Service centers are really bad so I am scared.
Do you'll think my digitizer is gone bad or is it a software glitch?
Hi guys
I have a similar problem with my HTC Touch Diamond,
The screen just gone crazy constantly pressing on the top-right corner, this happened like 1 week ago. After searching the internet and this forum I found out that my only quick solution is to hard press the four corners to get working properly again but the problem will come back again after a while.
I bought this phone from ebay in 2008, had no problems with it untill I found out this ugly strange colored square in the middle that is noticable after switching phone's backlight off, I guess that was due to me holding the phone in my jean's back pocket (as I used to previous phones non touch ), I had this phone working perfectly until what happened last week!
I decided to find if this is a software related issue, so I upgraded to official HTC ROm 2.03.405.3 WWE, but the problem persists
I also bought a digitizer from ebay in case I want to replace it (but never done this before)
Can anyone please confirm if I am still under warranty, how to check this and if yes is that going to cost me anything to get it returned to HTC for repair (other than postage costs of course)
If not under warranty anymore, do you advise me to get a LCD+Digiztizer combined instead ?
Many thanks !!!
Damian
I have this problem (not my video):
youtube > watch?v=5-IUzerAT0s (sorry, I can't post links)
Problem:
Sometimes, and really just sometimes, no matter where I touch the screen it only signals a left touch. So wherever I touch, 1, 2 or 3 - only 1 will enter.
I am not sure if this is related, but it may give some clues:
A few days ago I disassembled my Diamond. I did not take out the LCD coz it's sort of glued in and probably hard to take out and may break.
However, I got down to the digitizer soldering. I did not de-solder the flat-cable, but I pressed my solder iron on each of the 4 solder joints. I pressed the solder tip right on the film. Don't worry, it's most likely polyimide and it's heat resistant.
After that the Diamond worked well, well, for a few days. Then same happened again. When I have the problem and I press strongly right of the HTC logo (LCD bottom right) the problem disappears. That makes me thinking the problem is maybe mechanical.
It maybe a solder crack. I presume the Diamond is RoHS, and my solder iron was not RoHS. That matters, coz RoHS solder needs more heat the lead solder. Means, my solder iron did not really melt the solder under the film.
I will give that another try with an RoHS solder iron in the next few days.
minidisco said:
I have this problem (not my video):
youtube > watch?v=5-IUzerAT0s (sorry, I can't post links)
Problem:
Sometimes, and really just sometimes, no matter where I touch the screen it only signals a left touch. So wherever I touch, 1, 2 or 3 - only 1 will enter.
I am not sure if this is related, but it may give some clues:
A few days ago I disassembled my Diamond. I did not take out the LCD coz it's sort of glued in and probably hard to take out and may break.
However, I got down to the digitizer soldering. I did not de-solder the flat-cable, but I pressed my solder iron on each of the 4 solder joints. I pressed the solder tip right on the film. Don't worry, it's most likely polyimide and it's heat resistant.
After that the Diamond worked well, well, for a few days. Then same happened again. When I have the problem and I press strongly right of the HTC logo (LCD bottom right) the problem disappears. That makes me thinking the problem is maybe mechanical.
It maybe a solder crack. I presume the Diamond is RoHS, and my solder iron was not RoHS. That matters, coz RoHS solder needs more heat the lead solder. Means, my solder iron did not really melt the solder under the film.
I will give that another try with an RoHS solder iron in the next few days.
Click to expand...
Click to collapse
I have the same 'tendency to go left' problem. From my experience, I found that the problem could be caused by heat. Here are some examples when it goes wrong: When I use Tomtom navigator while charging the battery, the phone really heats up and starts to go 'left'. When I try to text message under the sun after taking it out from my pocket. When I have high usage such as wifi + opera. Really hop somebody can come up a solution for the problem...
The Reason ---
Its a heating issue seen in 20% of all shipped diamonds. It heats and expands the digitizer causing loss of touch.
Solution ---
I'm working on it!
P.S - The heat i'm talking about is not the heat that's generated wile using the phone , its due to outside exposure.
Crazy thought - Try it at your own risk
Exposing the mobile to moderate temp (cold , say 12-14 degrees) might help. Not sure.. i said MIGHT.
Don't try this if its under warranty. And don't blame me if you did something wrong and all you circuits get messed up!
Anyways will post if i hit something on the way!
No, new solution??
Maybe change the digitalizer solves the problem?? Because two months ago the problem only stay few minutes but now i can't make the alignment process.
Thanks!
Hi all ... I have my HTC Diamond for about a year. I love this phone, and I don't want another, but today, unfortunately he has a very strong fall. I always had very, very careful with it. But today was the time, the phone crashed, broke away from the back cover and battery, and I thought to myself, if not damaged by this fall, he would never break down. I put the battery, put the cover, turn it on, he vibrate on startup, but nothing else, the phone went blank, I was waiting, and then there gave the sound of that presentation of HTC, but no picture, no lights on the keys, nothing ... I'm really sad, I have no idea what it is. Already dismantled a bit cuz I thought it was some form of contact to the screen that is hung up, but no, it's all good inside. Does anyone know what could be?
Sorry for the bad english (google translator)
Please... can anyone help me?
could be flex connecting Display to motherboard damage. Send to HTC center to check
My diamond did the same thing, just open it up and connect the flat plastic display cable back into it's little plastic connector on the motherboard. Takes all of 15min to do and there is no way you can screw it up
gripen40k said:
My diamond did the same thing, just open it up and connect the flat plastic display cable back into it's little plastic connector on the motherboard. Takes all of 15min to do and there is no way you can screw it up
Click to expand...
Click to collapse
Thx... but since then, I already repair it, not me, and the guy make me pay 20€ for that... and now my GPS doesn't work. By what I searched, may be it's the coaxial antenna that is not connect, or I heard that after deconnected, it can't be re-used.
But I don't know where to buy a new one...
Well at least try opening it up and seeing if anything is broken. The guy who fixed it probably disconnected it on purpose so you have to pay him more to fix it again
I have also gone through the same problem last month. As my small cousin came from abroad, he threw the phone like wrapper of the chocolate but I send the phone to the repairing center and it is well now.
Hey guys,
The USB port of my HD2 broke off and I was forced to replace the motherboard. When I assembled the HD2 again, I could immediately see that there was something wrong with my screen. The screen couldn't display full color (only bright red/orange/white/dark green/cyan accents). Also, the 'hang-up button isn't responding anymore after I replaced the motherboard (and flexcable).
What happened? Is there something wrong with the lcd display or did something go wrong when I (dis)assembled the phone? I took the motherboard and the flexcable from another HD2 that had a broken display.
Thanks in advance.
bilaba70 said:
Hey guys,
The USB port of my HD2 broke off and I was forced to replace the motherboard. When I assembled the HD2 again, I could immediately see that there was something wrong with my screen. The screen couldn't display full color (only bright red/orange/white/dark green/cyan accents). Also, the 'hang-up button isn't responding anymore after I replaced the motherboard (and flexcable).
What happened? Is there something wrong with the lcd display or did something go wrong when I (dis)assembled the phone? I took the motherboard and the flexcable from another HD2 that had a broken display.
Thanks in advance.
Click to expand...
Click to collapse
So you completely voided your warranty through HTC and tried to fix the device yourself, then screwed it up. I'd still say send it to HTC and ask for a repair. I don't know if they'll do it or not, unless you used official parts. I know they do out-of-warranty repairs, but they'll charge you.....
Yep you screwed up the repair, those ribbon cables need a delicate touch & any handfisted moment ends up with what you have got now ...
Another careful strip & inspection of all ribbon connectors is needed ...
I bought it as a second-hand phone. The guy didn't give me a reseat and the HD2 was flashed a WP7 ROM.
For the button problem, how are you turning your phone on without that button? do you hear/feel it click when you press it? If not its just misaligned.the buttons are on a flex ribbon cable with two holes on each side. it fits on the plastic middle frame of the phone which has two small spikes coming out of it... it has to be perfectly placed for your buttons to actually click..
if the flex ribbon is broken however you can buy one off ebay for arround 10$ any will do, mine is not original works fine..
for the screen you could have messed up the lcd, did you separate from the glass-digitizer? if you did you probably screwed it up.. its not a easy thing to do.. also was not necessary for your repairs
the connection to the motherboard might not be all the in and clipped which might cause your problem... (being that two of the little pins provide voltage and ground while all the others provide data information if one of those pins is not in all the way a piece of data might not be displaying for example a color. Never seen that happen its theoretically possible thou)
well I have only opened my phone 3 times and dont claim to be a expert.. but this is my take on it... Good luck!
@pablow Thanks for the detailed response.
The HD2 is only turned on, after I place the battery. Otherwhise it won't start.
I hear a click on the (broken) 'off' button, everytime I press it. I also noticed that the inside of not all of the 'spikes' are empty. I can see a bit of the flexcable in the spike of the broken 'off' button. The spike of the (working) 'call' button is empty.
I think that the flexcable hasn't been connected securely to the motherboard. I'll try connecting everything again tonight.
not that it makes much difference but HTC wouldn't of fixed it through warranty because of usb damage anyway
I thought so, thanks for the heads-up anyways.
[Solved] Display is fixed
Update:
I disassembled the HD2 and reconnected everything (from coax to flexcable). Fortunately it worked! The display is how it should be.
I have another problem now. All of the buttons don't work now, exept for the dial button. Do these buttons break so fast? It's annoying as fuark, because I have to disassemble it another time in the future to fix the buttons.
I also couldn't re-attach the volume control tab when assembling the HD2.