Related
The first sign of a problem occurred when I hit the power button and the phone started to boot up. I was surprised as it had not been shut down. I also noticed the keyboard appeared stuck and would not slide open to any degree whatsoever. I inspected the phone for any obvious sign of damage and there was none. The phone only booted as far as the unlock screen and then promptly shut off. I plugged the phone in its charger and tried again.
This same thing happened several more times and I got a sinking feeling that my phone was seriously fu*%ked up. I let it charge for a bit while I looked at HTC's and XDA Websites for any threads of this being a previously reported issue. My searches failed to turn up anything relating to a stuck keyboard. So I placed a support call to HTC North America (866- 449-7358) and promptly connected with a support rep named Larry. He was working out of a call center in Toronto.
The rep was not aware of any reported issues that would prevent the keyboard from sliding open. As far has the boot up process was concerned, his suggestion was to perform a hard reset and see if that would help. Before trying that I wanted to better understand why the keyboard was stuck but he could offer no help. When he learned that I had purchased the phone from Mobile Planet he said that it "was probably imported from the UK and that I would have to get any additional support from there." I considered this as lamely passing the buck and ended that call.
I placed renewed focus on the locked slider mechanism to see if there was any visible reason why it was stuck closed. After finding nothing, I then began to pry carefully around the edges and see just how much physical separation I could achieve at any one spot without causing undue stress. During this process the keyboard suddenly shifted a bit and I was able to carefully slide it out. I immediately noticed the SIM card latch was unlatched and hanging open. I closed and locked it, then powered the phone up once more. To my surprise and immense relief, it booted right up and remained on till I could unlock it. Everything worked fine. Needless to say I'm now one happy camper.
Conclusion:
If the keyboard on your Kaiser fails to open for any reason and the device keeps shutting down, an open SIM latch may be the problem. Try to gently and I do mean gently, pry at different points to gain partial clearance for the keyboard mechanism to shift. It might be all you need to resolve the issue. I hope this helps someone in the future.
Thank you. Mine is stuck right now. Its driving me crazy.
Update. I just did what you stated and it worked.
Solution for Stuck Slide Out on HTC Tilt
1. GENTLY use stylus or pointy slim object to lift the top part. Lift from the area where the sim card is located
2. Lift GENTLY until you have seperation, then slide out keyboard.
way cool!
what i'm curious about is how the sim door can come loose all on its own especially when the keyboard is closed...it has such a bad-ass lock on it...i swear, i really have to fiddle with the lock to get it to open when i need to remove the SIM.
...or perhaps it happens when one forgets to lock the SIM door followed by unintentionally closing the keyboard...?
I had my Diamond for about 8 months now. All of a sudden no matter where I click on the screen it always clicks on the top left corner (Start button). I hard reset the phone, changed SPL but nothing worked.
My Specs:
Duttys 5.2.20764.1.4.3
Diamond-hspl-1.24
When I try to align the screen it keeps on looping not letting me get out of the screen alignment. I have to soft reset the phone.
Is my phone dead? Do I have to send it to HTC for repair?
sounds like a broken screen digitizer (the plastic which recognizes touch).
If its under warranty then i suggest you flash everything back to factory, ie. stock spl, stock ROM. Then RMA it back for warranty.
If it isn't under warranty and you wanna get it repaired. Then just order a new digitizer from Ebay and install it yaself. That will save you an arm and a leg, since HTC will probably charge you like 4x the price to get it fixed.
How come it responds to the screen alignment than? When I press the cross hair it responds to it and moves to a different position.
Right now I am trying to put the stock SPL on the phone but I can't get past the screen alignment. The is synced and everything. Any ideas?
You MUST change the ROM to stock first then the SPL
I did put the stock ROM back on the Diamond. But I can't get passed the align screen. I tried deleting the "welcome" file form \Windows\StartUp but the file is protected and can not be deleted. Is there any other solution of by passing the welcome screen?
I had this problem too, I got my Diamond from Rogers and went home. After a few minutes this started to happen, and I instantly went back and got a replacement.
I got same prob. But sometime it work fine, after i do softreset i cant skip screen align. Can hard reset fix this prob? im from malaysia, how much it'll cost to replace the digitizer? thanks
i have this problem too
hello all!
I had the same problem as you! after some time searching... found a program called "Remote Screen Alignment" ... and your problem is solved!
Just google it!
caudex said:
sounds like a broken screen digitizer (the plastic which recognizes touch).
If its under warranty then i suggest you flash everything back to factory, ie. stock spl, stock ROM. Then RMA it back for warranty.
If it isn't under warranty and you wanna get it repaired. Then just order a new digitizer from Ebay and install it yaself. That will save you an arm and a leg, since HTC will probably charge you like 4x the price to get it fixed.
Click to expand...
Click to collapse
For the new diditizer is this easy to repair by myself??
I have a broken touch screen too (LCD is working perfectly, touch is non responsive, all over the screen)
I was just reading in another thread that changing the digitizer on its own is a bit of a nightmare as its glued to the LCD screen? Is this true, is this the case, if so, would it be possible to buy a LCD + Digitizer in one? I searched eBay but could not find anything?
Any help is much appreciated as the cost of a new phone is not an option!
Thanks,
DG.
DanGlee said:
I have a broken touch screen too (LCD is working perfectly, touch is non responsive, all over the screen)
I was just reading in another thread that changing the digitizer on its own is a bit of a nightmare as its glued to the LCD screen? Is this true, is this the case, if so, would it be possible to buy a LCD + Digitizer in one? I searched eBay but could not find anything?
Any help is much appreciated as the cost of a new phone is not an option!
Thanks,
DG.
Click to expand...
Click to collapse
Hi
My digitizer is also broken, I ordered new one from ebay (cost about 10 €) and as you wrote replacament is nightmare.
I'm trying to find a manual or instruction video but I cannot find anything.
If somebody knows how to replace digitizer please let me know or share a link for it.
Currently my best solution is to order new digitizer with display (cost about 20€) It is possible to order for exaplme here:
http://cgi.ebay.co.uk/NEW-FULL-LCD-...UK_Mobiles_Accessories_RL?hash=item518e98a7fa
Cheers
hello, i have the same problem with my diamond here, pres the screen and it activates the left upper corner, after a while stoped doing that but not my right lower part of the screeen doesnt respond. i mean i press the "j" and it writes "k".. u know what i mean., i cac calibrate the screen but after 1 min the problem is back. i wanna buy that digitizer and change it but b4 this i need a confirmation, did anyone do it and after that their diamond worked like b4? waiting for reply thx
This post is giving me a nightmare. I am facing similar problem only its not permanent. What I mean is it woks fine sometimes but wont respond sometimes. Sometimes it responds in the corners if I press hard. I think my phone is just passed its warranty also its 2nd hand though I have the bill. Service centers are really bad so I am scared.
Do you'll think my digitizer is gone bad or is it a software glitch?
Hi guys
I have a similar problem with my HTC Touch Diamond,
The screen just gone crazy constantly pressing on the top-right corner, this happened like 1 week ago. After searching the internet and this forum I found out that my only quick solution is to hard press the four corners to get working properly again but the problem will come back again after a while.
I bought this phone from ebay in 2008, had no problems with it untill I found out this ugly strange colored square in the middle that is noticable after switching phone's backlight off, I guess that was due to me holding the phone in my jean's back pocket (as I used to previous phones non touch ), I had this phone working perfectly until what happened last week!
I decided to find if this is a software related issue, so I upgraded to official HTC ROm 2.03.405.3 WWE, but the problem persists
I also bought a digitizer from ebay in case I want to replace it (but never done this before)
Can anyone please confirm if I am still under warranty, how to check this and if yes is that going to cost me anything to get it returned to HTC for repair (other than postage costs of course)
If not under warranty anymore, do you advise me to get a LCD+Digiztizer combined instead ?
Many thanks !!!
Damian
I have this problem (not my video):
youtube > watch?v=5-IUzerAT0s (sorry, I can't post links)
Problem:
Sometimes, and really just sometimes, no matter where I touch the screen it only signals a left touch. So wherever I touch, 1, 2 or 3 - only 1 will enter.
I am not sure if this is related, but it may give some clues:
A few days ago I disassembled my Diamond. I did not take out the LCD coz it's sort of glued in and probably hard to take out and may break.
However, I got down to the digitizer soldering. I did not de-solder the flat-cable, but I pressed my solder iron on each of the 4 solder joints. I pressed the solder tip right on the film. Don't worry, it's most likely polyimide and it's heat resistant.
After that the Diamond worked well, well, for a few days. Then same happened again. When I have the problem and I press strongly right of the HTC logo (LCD bottom right) the problem disappears. That makes me thinking the problem is maybe mechanical.
It maybe a solder crack. I presume the Diamond is RoHS, and my solder iron was not RoHS. That matters, coz RoHS solder needs more heat the lead solder. Means, my solder iron did not really melt the solder under the film.
I will give that another try with an RoHS solder iron in the next few days.
minidisco said:
I have this problem (not my video):
youtube > watch?v=5-IUzerAT0s (sorry, I can't post links)
Problem:
Sometimes, and really just sometimes, no matter where I touch the screen it only signals a left touch. So wherever I touch, 1, 2 or 3 - only 1 will enter.
I am not sure if this is related, but it may give some clues:
A few days ago I disassembled my Diamond. I did not take out the LCD coz it's sort of glued in and probably hard to take out and may break.
However, I got down to the digitizer soldering. I did not de-solder the flat-cable, but I pressed my solder iron on each of the 4 solder joints. I pressed the solder tip right on the film. Don't worry, it's most likely polyimide and it's heat resistant.
After that the Diamond worked well, well, for a few days. Then same happened again. When I have the problem and I press strongly right of the HTC logo (LCD bottom right) the problem disappears. That makes me thinking the problem is maybe mechanical.
It maybe a solder crack. I presume the Diamond is RoHS, and my solder iron was not RoHS. That matters, coz RoHS solder needs more heat the lead solder. Means, my solder iron did not really melt the solder under the film.
I will give that another try with an RoHS solder iron in the next few days.
Click to expand...
Click to collapse
I have the same 'tendency to go left' problem. From my experience, I found that the problem could be caused by heat. Here are some examples when it goes wrong: When I use Tomtom navigator while charging the battery, the phone really heats up and starts to go 'left'. When I try to text message under the sun after taking it out from my pocket. When I have high usage such as wifi + opera. Really hop somebody can come up a solution for the problem...
The Reason ---
Its a heating issue seen in 20% of all shipped diamonds. It heats and expands the digitizer causing loss of touch.
Solution ---
I'm working on it!
P.S - The heat i'm talking about is not the heat that's generated wile using the phone , its due to outside exposure.
Crazy thought - Try it at your own risk
Exposing the mobile to moderate temp (cold , say 12-14 degrees) might help. Not sure.. i said MIGHT.
Don't try this if its under warranty. And don't blame me if you did something wrong and all you circuits get messed up!
Anyways will post if i hit something on the way!
No, new solution??
Maybe change the digitalizer solves the problem?? Because two months ago the problem only stay few minutes but now i can't make the alignment process.
Thanks!
I have searched for solutions for the past 2 days but cant find one, if i missed it or this post is redundant , i apologize in advance.
Now my tilt is driving me crazy. It started last week when The touch screen wasnt working, but i fixed it by doing a couple of soft resets. then all the sudden, everytime i slide my keyboard out, the touch screen would stop responding. this went on for a day, then yesterday, when i tired to use the keyboard, the screen went blank, like the light died or something. but when i put it back on portrait, the screen would light up again.
A few moments later, the touch was responding, tried to use the keypad then the screen went blank..tried soft resets about 5 times and uninstalled all recent added programs (skyfire) ..finally the screen was working but the touch still wasnt working.
So this morning, i had the bright idea to do a hard reset....dumbest idea ever cos now its stuck at the screen where i have to "tap the screen to set up your wm device" and guess what..the touch screen isnt responding
plz i really need help with this. all so , i have a broken tilt.., well lcd screen is cracked...can i try to dismantle both tilts and replace the screens?
Ok, i used Code Factory's Remote screen alignment to bypass the alignment, but if i cant use the touch screen or the keyboard, the phone is pretty much useless for sending any information or making calls..is there a way to fix this?
I have had this same issue with my tilt. I could use the scroller on the left side of the unit to navigate but no touch screen. Both times that this has happened to me I removed the screen protector that I had on and restored a backup that I had on my storage card (I run a backup weekly). This has always fixed my issue. You could try another hard reset, not sure if that will help but do you get any lights on the keyboard when you slide it open? Is your tilt less than a year old because there is a manufacturer's warranty too.
Jim
when i slide the keyboard, i do get lights on the keyboard but not on the screen...it just goes dead..but when i slide it back in, the screen comes to life.
I cant do another hard reset cos i have to input the "1,2,3,4" code.
Also , the phone just got out of the 1yr warranty this month...awesome
I want to buy a replacement screen with a new digitizer but i need to be sure that is the problem.. ive searched for this keyboard problem but still have no answers
Now I'm having the same issue, touch not responding. I first noticed it about two days ago, when I slide the keyboard out, I could type just fine, but when I went to send the message the touch screen wouldnt work, so I'd close the keyboard and it would work. well yesterday it stopped working all together, so i used my d-pad and did a sprite restore and it started working again. But then On my way home i hit the lock button, and it stopped working after that, and I couldn't get it unlocked. I used the inner soft key to hit the first part of unlock, but then I couldnt ever figure which button to hit to get the on screen part of the unlock. So I had no choice but to do a hard reset, and just like highoct now I'm stuck on the stylus setup , and the touch still doesnt respond. does anybody esle have any suggestions ? Thanks in advance.
You can use the Code Factory's Remote screen alignment to bypass the alignment.
If the touch screen is the only problem, you can do one of two things if you are no longer under warranty;
1. Fix it yourself. You will have to buy a new Lcd screen with new digitizer at ebay and use this site http://www.pdacenter.ru/razborka/razbor_htc_kaiser/ to open up your tilt and replace it
2. Send it to a repair shop, I had two tilts and sent the one with the broken screen to www.missionrepair.com got it back in a within a week, $89.00 plus shipping
here is the link : http://www.missionrepair.com/Mission_Repair_AT_T_Cell_Phone_Repairs_and_Upgrades_s/321.htm
I still have the same tilt with the original problem..havent found a solution yet
Oh yeah, I did manage to do a hard reset again, but now the screen is just white. I can hear the sound of it booting up but it still has a white screen. I tired going to the Bootloader screen ( Camera and power at the same time)...still have the white screen. I believe its a hardware problem but i don't know what it is...any ideas?
Ok now I've done a hard flash, using the same HTC kaiser rom 6.1 and it fixes the problem for a little bit, until the first time I slide out the keyboard , then the screen stops working again, any suggestions ?
iPhone 3G Screen Repair...finally an affordable answer
If you are reading this, you are most likely in the same dilemma I was in. I dropped my phone and picked it up only to find out that the glass screen was cracked. I took my broken phone to apple and found out it would cost me $199. I then was told about iPhone 3G Screen Repair. They offered the iPhone 3G glass screen repair for only 69.99. They repaired my phone the same day they received it. I was very happy with the repair!
Chill0987 said:
If you are reading this, you are most likely in the same dilemma I was in. I dropped my phone and picked it up only to find out that the glass screen was cracked. I took my broken phone to apple and found out it would cost me $199. I then was told about iPhone 3G Screen Repair. They offered the iPhone 3G glass screen repair for only 69.99. They repaired my phone the same day they received it. I was very happy with the repair!
Click to expand...
Click to collapse
Sounds like a plug for your website to me... Last I checked this wasn't an iPhone site.
Chill0987 said:
If you are reading this, you are most likely in the same dilemma I was in. I dropped my phone and picked it up only to find out that the glass screen was cracked. I took my broken phone to apple and found out it would cost me $199. I then was told about iPhone 3G Screen Repair. They offered the iPhone 3G glass screen repair for only 69.99. They repaired my phone the same day they received it. I was very happy with the repair!
Click to expand...
Click to collapse
Does this look like an apple website? did i say i had an iphone? GET OUT OF HERE!!!
Ninety Four said:
Sounds like a plug for your website to me... Last I checked this wasn't an iPhone site.
Click to expand...
Click to collapse
And thats his only post, its spam. jerk him outta here
Tilt Touch Screen
highoct said:
You can use the Code Factory's Remote screen alignment to bypass the alignment.
If the touch screen is the only problem, you can do one of two things if you are no longer under warranty;
1. Fix it yourself. You will have to buy a new Lcd screen with new digitizer at ebay and use this site http://www.pdacenter.ru/razborka/razbor_htc_kaiser/ to open up your tilt and replace it
2. Send it to a repair shop, I had two tilts and sent the one with the broken screen to www.missionrepair.com got it back in a within a week, $89.00 plus shipping
here is the link : http://www.missionrepair.com/Mission_Repair_AT_T_Cell_Phone_Repairs_and_Upgrades_s/321.htm
I still have the same tilt with the original problem..havent found a solution yet
Click to expand...
Click to collapse
I know this thread is a bit old but was searching d forum for possible solutions cos yesterday i developed the same exact problem on my kaiser for no apparent reason!..flashing it hasnt helped and now im stuck on the wm setup screen..when u say u still have the same tilt with the original problem do you mean that the repair was unsuccessful? have you tried reparing it yourself? Thanks
I just started to have the same problem, it started out with the touch not responding (which a few soft resets fixed) and now the whole screen doesn't function unless i slid out the keyboard or if i jiggle it around and open it a couple of time i can usually find a spot that allows the screen to function with the keyboard closed. If i leave it in this position for about an hour the touch starts responding again, wtf. This is very inconvenient because as soon as you move the screen even just a little it will take me like half an hour to find the position which allows the phone to function.
grayfoxmg1 said:
I just started to have the same problem, it started out with the touch not responding (which a few soft resets fixed) and now the whole screen doesn't function unless i slid out the keyboard or if i jiggle it around and open it a couple of time i can usually find a spot that allows the screen to function with the keyboard closed. If i leave it in this position for about an hour the touch starts responding again, wtf. This is very inconvenient because as soon as you move the screen even just a little it will take me like half an hour to find the position which allows the phone to function.
Click to expand...
Click to collapse
same thing happened to me 3 days ago. touchscreen has just stopped responding.
it still worked when i slided my keyboard out, but only when it was out. then i realized it won't work at all (!) after soft reset. however, i could make it work again like that when i did the soft reset with the keyboard out. weird.
i tried searching, and decided to make a hard reset, flash a new rom, etc, etc., but no more touchscreen. at all. the device doesn't feel any touch in any case. nothing. i bypassed the beggining tap here with the storage card trick. (i've read it somewhere on the forum).
now i can only use my kaiser with the hw buttons, the keyboard, and that's it. no touch. really weird. please if anyone has any updates, solutions, anything, post. sniff sniff
mine doesn't have anything on the screen unless i slide it out, if i have it closed anymore, it just doesn't work at all.
try this:
ive just replaced my barely functioning lcd by myself, after living with it sometimes registered the stylus jumping around when i used the stylus. but before you change your lcd, here is a couple of tips for you guys:
1) try sliding out the keyboard. hold one finger in the middle of the keyboard and another on the back side of the phone, and squeeze hard, but careful. it might be that the flat cable between the screen part and the main part has loosened a bit from its socket, this could help it back in.
2) try sqeezing the hang up button hard. this might help the lcd-cable correctly back in its socket if it is loose.
im saying that this MIGHT help, if youre lucky. most likely you have to open the phone and squeeze the connectors back in yourself, or actually change the entire lcd. anyways, let me know what works for you!!
se1988 said:
ive just replaced my barely functioning lcd by myself, after living with it sometimes registered the stylus jumping around when i used the stylus. but before you change your lcd, here is a couple of tips for you guys:
1) try sliding out the keyboard. hold one finger in the middle of the keyboard and another on the back side of the phone, and squeeze hard, but careful. it might be that the flat cable between the screen part and the main part has loosened a bit from its socket, this could help it back in.
2) try sqeezing the hang up button hard. this might help the lcd-cable correctly back in its socket if it is loose.
im saying that this MIGHT help, if youre lucky. most likely you have to open the phone and squeeze the connectors back in yourself, or actually change the entire lcd. anyways, let me know what works for you!!
Click to expand...
Click to collapse
well, i tried both tips, but they didn't work. i'd like to say a big thanks anyway!
then i grabbed the kaiser service manual and took my device apart into pieces. i reconnected pretty much all the cables and stuff, but still no touchy. any further ideas?
you should try replacing the screen. im happy to say that this screen from this seller on eBay worked for me: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=250539984183
look here for dissasembly video: http://www.fonlogix.tv/tiltlow.wmv
(to save it to desktop right click link and "save target as")
thanks for your help, i've just ordered a new screen! phew, i hope it's gonna work
Dropped my phone today getting out of my car...it probably fell about 3' and landed on the back. I have a Spec hard rubber case on it and there's no visible damage. The screen and capacitive buttons still light up, but I have no picture whatsoever on the screen. Power button works, volume works, camera seems to work and it is ringing if I call it. It also wont sync with Zune, although it is charging thru the PC.
Not sure what my options are or how serious this is, but the only thing that seems to be affected is my screen not displaying a picture, which is just terrible
Do I try and take it into Tmobile to see if they can fix, or just to fix it myself, or send to HTC? I do not have insurance on it.
thanks in advance..
Nevermind, took it to Tmobile, it was still covered under warranty. $20 shipping/processing fee and a new phone should be here in 3-5 days.
Question for the hardware people!
I'm not by any means a hardware expert, but I like to dabble and learn as I go. I've disassembled my G2 several times (screen+digitizer replaced, flex cable replaced, etc.) and I feel fairly comfortable with what I'm looking at. I recently attempted to transfer everything over to a new bezel, only to get 90% of the way done and find out they had sent me a D800 chassis rather than VS980. That's another story. When I put everything back into my original chassis, though, I now have a goofy issue with my digitizer. When waking the phone with the power button, I have to be touching the screen, or else the digitizer is either erratic or nonfunctional. In other words, if I just push the power button, the digitizer will not accept touches. If the screen times out and I immediately push the power button (before the phone locks), the digitizer will either not accept touches, or will start registering random phantom touches. If the phone wakes up due to a system event (phone call, notification, etc) the digitizer will not accept inputs. To remedy these problems I have to explicitly hit the power button to lock the phone, then hold my thumb down on the screen while I hit the power button to wake the phone again, at which point the digitizer functions properly.
So the question is, what might cause this? My first inclination is that it's some kind of grounding issue, but I'm not sure what I would be double-checking if I were to open the phone again. Does anyone have any DIY ideas or suggestions?
Thanks!!
Edit: Sorry wrong post, ignore my answer.