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Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
Hey,
I had gotten to sample the HTC Touch Diamond...and thats all. I got it as a gift from overseas (so its a GSM -simcard- phone). Long story short, I didn't want to buy the phone from the local wireless provider because I'd be stuck with them. I open up the HTC box, turn on the phone, calibrate, take a few pics, and then I decided to put in a simcard. The phone was on at the time and I wanted to make a few phone calls to test out the new phone. I have no idea what happend, but the phone just turned off. I turn it on, and there is no lights, no screen, however the phone did turn on (i felt the vibration, and heard the startup sound). I took out the battery, and put it back in a couple of times and I finally got to turn on the screen and lights, however i recieved a werid message, and it didnt seem that my buttons at the front were working right (they worked fine before when i took pics and listend to the demo music), so I unplugged the battery and put it back in..Since then I have not been able to turn on my screen.
Here is how I know the phone is on, but there are no lights and no screen:
1. the boot up vibration
2. the bootup music
3. the volume up and down
4. I am able to touch the screen to turn up and down the volume.
5. When I put in a simcard, the phone does a ring every min or so (I have no idea as to the cause as i cant see error messages)
Now this is what I did to try to fix it:
1. I tried soft reset , however pressing the reset button does not seem to make the phone restart as i can turn up and turn down the volume no matter how long i press the reset button
2. I tried a hard reset, that doesnt seem to work either. (btw im guessing the confirmation message screen and pressing the volume up key) I think that the reason why steps 1 and 2 are not working, is because the phone does not seem to want to restart!
3. I tried taking out the battery and putting it back in..but i never did it for longer than a minute
4. I tried to update the rom, however the rom update application gives me a "Connection error" even though i have my phone plugged in. If i am supposed to set the connnection up from the inside then nm i cant do it cuz i cant see a thing.
5. I tried charging the phone (through USB and the power outlet)
Does anyone have any idea what happend? how can HTC Touch Diamond go from new to blank screen in about 5 minutes of usage?
plz give me all suggestions u can come up with...plz try to help me. Ive been waitign 2 years for a good phone, and now that I have one, I cant use it. Help me!
remove the sim card and see if it acts normal.
is it already unlocked?
the sim card has been removed, reinserted , and removed again.. yes the phone is already unlocked as the simcard apparently worked ( i made a phone call and the phone rang)
has no one ever come across my problem?
bumping...
hello guys, i hope someone out there can help me
I got an HTC Touch Diamond from my friend, he gave it to me and told me that it didnt work for several weeks, and that he wants to get rid of it and sold it to me for some bucks.
It never fell down, is in great physical condition etc, so i thought the problem has to be due to the rom/software.
the device behaves really strange.
- Sometimes, when i turn it on, the screen keeps black, but the rom loads, and when it's loaded, it shows the homescreen, but without backlight.
- Sometimes, after this happens, i try to do a hard-reset (voldown, center, reset) but this doesnt work at all! I know how a hard reset works and how it looks like, but it wont work on this device
- Sometimes, everything works well, the device loads his content, the backlight is on and i can flow through the tabs. That's the point when i try to flash the rom. But i cannot manage a proper active-sync connection.
When i plug it on my pc, the device manager appears (vista) and tries to sync etc.
syncing works, but the connection only last for a few minutes (3 to 5) then it shuts the conection down.
also i should say that the light of the keypad behaves very strange too. Sometimes, there is no light at all, even not when the device is off and plugged in for charging. sometimes, all 4 buttons are lighting, but the center is not. and the last case was, that only the phone-button (left down corner) was lighting, screen was black.
I really dont know what to do. I cannot manage to do a hard reset, it just doesnt work. I push the voldown and the center button, then push the reset....but the display doesnt show me what i want to see (the white screen with the warning message...)
Also, when i try to format the internal memory in the options, the phone can't do it, the rom freezes and the touchscreen doesnt work anymore.
Also updating the rom/hardspl and radio wont work right now, because i cant manage to get a connection with my pc that last long enough
Please help guys! :'( Thanks in advance!
I think you can flash the rom from the Internal Storage. Try to search for it on the ROM section. In this way you won't be dependant on the active sync connection. The only problem with this is getting it on your internal storage in the first place. You could disable the active sync and use the other option (device drive or something like that).
hi you should try this... it works for me. the problem is not the same but i think it may work for you to
http://forum.xda-developers.com/showthread.php?t=490182
hello, i have got a problem with my kaiser, it is tuning off (entering in standby) in 10 s no matter the config than i make
thanks a lot
Oddly enough, I'm having exactly the same problem.
No matter what is running, even apps that are supposed to keep the device from entering sleep (like TomTom, etc.), it always enters sleep after about 10 seconds. What's weird too, is that if I press any physical button on the phone, it resumes from "Sleep" instead of having to push only the power button like you would normally do.
Any suggestions would be appreciated, I have a "AT&T Tilt" Kaiser, and am running a 6.5 rom w/ the eMobile radio.
Hello bro
i found a semi-solution hehehe
starting de audio manager and let it play a part of a music, after that it dont solve all problem but reduce it, some times the kaiser turn off after 2 min as the setting, some times it turn off in 10s
the most strange thing is than the pda never have this problem until today in morning
my rom is a pda-corner wm6,1
thanks
Don't know if it the same problem...
Hi guys got a kaiser bout a month ago and i love the phone haven't done any modifications to it all stock at&t stuff. Having a pretty unpleasant problem... when i go to turn on the phone the at&t logo pops up and then after a couple of seconds turns off, the battery is charged! I seem to be able to turn it on if i open the sim card door and leave it open till the WM6.1 logo appears, but then when i turn it off to put in sim card it turns off in seconds and does not come on. Now when it does happen to stay on for me after its been asleep for a while the touch screen stops working...
all stock kaiser
have done may hard and soft resets nothing seems to be working
don't have sync software
willing to do anything
HELP!!!
maybe you can put a modificated rom, my sotck phone come with wi-fi, internet and e-mail blocked. i put a modificated rom and it unlock all features. its just a try, but dont forget to read all the wiki about the replacement of the rom or you can brick you phone
good luck
i'm also looking for how to change this as tomtom on the move in the car is useless when the phone locks
Hi,
so it seems that after installing a program on the main memory, my Kaiser does not want to start. I assume it's due to not having any memory there and everything getting screwed. To be honest I don't care about the hours of customization I put into this baby, themes, etc. The only thing I care about is my PIM file, that doesn't have a recent backup.
I heard that taking out the battery and connecting the phone per USB to a computer, pressing power and photo button at the same time will get you to the three color screen that says USB at the bottom.
Is there any way I can access my Kaiser's files over USB now, and somehow get my PIM file?
Thanks,
J
We need more info. When you say it will not start, is there any sign of life ?
Unfortunately most all recovery steps involve a hard reset which will erase all data.
Getting into bootloader allows you to reflash the rom but not access the data I'm pretty sure.
Thanks for the reply.
When I press the turn-on button, it vibrates, shows the T-mobile image, then the red letters appear in the lower right corner. Then the green windows mobile booting screen comes up, and either stays that way for hours, or suddenly a black text on grey background appear saying that "the device cannot boot, probably because i installed some software, please press SEND to reset the phone and any other key to cancel".
is that enough information? thanks
Yes that is the information we need. It appears that the boot sequence has been corrupted and needs to be restored through a hard reset or a reflash of the rom.
Both of these things will erase your pim file.
I know it is too late now, but I use PIM Backup and it automatically backs up my device a 2 AM every morning to my SD card. I never have lost anything.