Database Develop

email account disapeared

after upgrade WM5 my email acount disapear after soft reset
please help

Same happened to me. it seems that the account is not deleted because you can not save an account with the same name.

Same problem here!

POP3 Email Disappears
I get exactly the same problem. When you go to create the account again it won't let you use the same name.
On the Today menu, the accounts still show up but don't link to anything!

Same here. Have to return to wm2k3se especially when chinese regional setting problem cannot be fixed.
Cheers,

I have the same prollem... I hate it... and theres no suggestions still? I cant even delete the account because there is no access to it however my today screen plugin (Pocketbreeze) still recognizes it even though I cant open any messages from it...
C'mon pple... yall are smart...

C'mon, use the damn Search function:[
Or check my signature.

chris_khho said:
Same here. Have to return to wm2k3se especially when chinese regional setting problem cannot be fixed.
Cheers,
Click to expand...
Click to collapse
I had same problem when I first tried WM5 on my sx66. If I takeout my BA battery, all my network (GPRS, MMS) setups and email accounts are disappeared. So I created a cab with all my network and email account setups. I just reinstalled it and all my email accounts and networks setups are back. I know this is not a real solution to the problem. At least we don’t have to do all setups again. This cab is also handy if you have to do a hard reset for some reason. I can help you guys if somebody volunteers to test the cab.

I have the same problem... not on every soft reset, luckily. I've resorted to using the data and registry restores after a hard reset w/ storage clear. I wonder if it has something to do with the ramdisk.
The cab idea sounds interesting. Can you provide more information about creating a custom cab?

C'mon, use the damn Search function:[
Or check my signature.
It has nothing to do with RAMDisk. You did not read all the posts linked in my signature.........

Messaging ( Email / Mms / Sms ) Account Disapeared - Solved
Same happened to me
Try this application:
http://nmauri.free.fr/public/bin/mailaccountrepair.rar
Hope it works for you guys!!!

anilkaparthi said:
I had same problem when I first tried WM5 on my sx66. If I takeout my BA battery, all my network (GPRS, MMS) setups and email accounts are disappeared. So I created a cab with all my network and email account setups. I just reinstalled it and all my email accounts and networks setups are back. I know this is not a real solution to the problem. At least we don’t have to do all setups again. This cab is also handy if you have to do a hard reset for some reason. I can help you guys if somebody volunteers to test the cab.
Click to expand...
Click to collapse
could you give us some more details how to make a cab file with all the relevant info.
Aviad

How to disable Unlock Password ?

Does anyone know how to disable the password request needed to unlock the phone ? I can't figure out how to do it.

oh my god... maybe settings -> lock should do the work ...

Not sure, but is this not covered in the manual?

Does anyone know how to disable the password at phone startup ? I set a password but I want to disable it again. The "lock" settings doesn't offer this option and the manual doesn't mention it. Please help.

Look at the tabs within owner's information.

If you go to start/settings/lock
don't you get an option with a tick box saying "prompt if device unused for"
just untick that and your lock password will vanish

Yes this box appears but I cannot uncheck it as it cannot be highlighted. Please help ! Doesn't anyone else have this problem ?

It would be helpful to know:
1)do you have plain htc diamond or one of the orange/O2 etc variants
2)what rom are you on
3)Do you sync with an exchange server (work email)
sometimes syncing with an exchange server for work email involves them doing something that means you HAVE to set and use a password for security reasons
4)was it always like this? Would a hard reset cure the problem?

1)do you have plain htc diamond
it's a plain HTC Diamond
2)what rom are you on
1.35 something (stock rom)
3)Do you sync with an exchange server (work email)
I had installed an exchange server where I was indeed requested to setup this password. However I deleted it again. The password to unlock the phone is still requested.
4)was it always like this? Would a hard reset cure the problem?
No only since I installed the Exchange Server. What's the risk with a hard reset I mean what kind of informations will thenbe gone (installed applications,settings,...)

Hard Reset - err.. everything will be gone. Your phone will be back to basic factory settings. The way it was when you pulled it out of the box.
(unless you flash it with a better (read cooked) rom.. in which case, it will be better that what it was when you pulled it out of the box)

You've probably set the lock after first use. When initializing WM it asks you if you want to set a password, or skip the step. As far as I know, once set, you cannot disable this password feature in one of the menu's. The only option is a hard reset. Be sure to SKIP the password step of course.

eurofan said:
1)do you have plain htc diamond
3)Do you sync with an exchange server (work email)
I had installed an exchange server where I was indeed requested to setup this password. However I deleted it again. The password to unlock the phone is still requested.
Click to expand...
Click to collapse
I think there's where the problem lies. I think you have 2 choices, you can try to find the registry key which prompts the device to ask you for a password for activesync. It's probably set to 1 and you would need to change it to 0. I don't know it myself, or I would of course tell you.
The other option is to do a hard reset.
A hard reset wipes all your stuff from the device, but what you could try is first do a full backup using either Spb Backup or Sprite. (if you want to keep your sms messages you might want to back those up too, maybe with one of the Jeyo products).
Then do a hard reset, then restore, but don't restore any of the messaging stuff.
That should get your device back to where it was, but you would have to redo your email settings, and it should get rid of this pesky password request.
Of course, if you're like most people on here you've probably installed and uninstalled lots of 'stuff' which has left behind lots of crud, so you might like to hard reset and then reinstall all your software etc.
Good luck!

NewMailAccount.exe not working on Tilt

I'm trying to add a new mail account on my tilt but it doesn't open the wizard to add an account.
I Just did a hard reset.
I have two Mail accounts:
Exchange - set up and working perfectly
Messaging (text and mms) - working
I went to add a yahoo account and the add new account wizard doesn't open. I went into the windows directory and found a file: NewMailAccount.exe, and when I click on it it does nothing. Other files open fine, but this one does not.
Has anyone else experienced this? It was working properly before the hard reset (I was able to add additional accounts). If anyone can send me that app I'd like to try just copy over the one that doesn't work.
Thanks!

More info, really need 1 file!!
Thought maybe I would post some more info.
The file I think is corrupt is called:
NewMailAccount.exe
This file is located in the \windows directory.
The file size is (according to Total Commander) 9680 bytes.
The file date is 1/17/08
Can someone please confirm they have a working version of this NewMailAccount.exe and see if it matches the file size and date I have listed above?
If someone has this file, maybe they can be kind enough to post it here so that I can try it out.

What rom are you using?
And have you tried>>>
Open up your exchange server account, click on:
Menu \ Tools \ New Account
Or have you tried using the mail button and select "New E-Mail Account"?

Hi,
Stock ATT Rom, complete with bloatware, 8GB card
Freshly hard reset, then installed (all on phone, not on card):
SPB PP, Diary
Google Maps
WLS
Bandswitch
TCPMP
TotalCommander
HTC Streaming Media
HTC Album
Soft Button
UI Tweaker
Made a few registry tweaks:
ATT Animation - off
SMS Sent Notify - Off
Remap PTT
All of this and probably more was on there before I hard reset, and I was able to add more email accounts.
I tried your method but it doesn't do anything. I mean, nothing happens after selecting New Account and the same thing happens if I click on NewMailAccount.exe in the Windows Directory.
If someone is willing to post the file NewMailAccount.exe, then maybe I can try it and see if that does the trick?
Thanks!

I'm sure someone can upload that file, but let me ax another question.
You have not been able to add new email account after a hard reset?

Hi,
I only added my Exchange account which is set up in Active Sync, not in Messaging app.
So right now I've got SMS, MMS, and Outlook.
Thanks!

hksuper said:
I'm trying to add a new mail account on my tilt but it doesn't open the wizard to add an account.
I Just did a hard reset.
I have two Mail accounts:
Exchange - set up and working perfectly
Messaging (text and mms) - working
I went to add a yahoo account and the add new account wizard doesn't open. I went into the windows directory and found a file: NewMailAccount.exe, and when I click on it it does nothing. Other files open fine, but this one does not.
Has anyone else experienced this? It was working properly before the hard reset (I was able to add additional accounts). If anyone can send me that app I'd like to try just copy over the one that doesn't work.
Thanks!
Click to expand...
Click to collapse
have the same problem here, experience twice on my cooked ROM.
Is there anyone figured it out?

Just fixed it.
jacky_zhuxg said:
have the same problem here, experience twice on my cooked ROM.
Is there anyone figured it out?
Click to expand...
Click to collapse
My problem was a bad (?) key on HKLM/Software/Microsoft/Inbox/Svc. I had an "almost" empty AirSync key there. After deleting it, everything is working again.
Backup your key first!!! and then try deleting it: HKLM/Software/Microsoft/Inbox/Svc/AirSync. Worked for me. And if it doesn't or something else is broken, bring back the exported key you just backed up.
Hope it helps...
shmilson

hksuper said:
Thought maybe I would post some more info.
The file I think is corrupt is called:
NewMailAccount.exe
This file is located in the \windows directory.
The file size is (according to Total Commander) 9680 bytes.
The file date is 1/17/08
Can someone please confirm they have a working version of this NewMailAccount.exe and see if it matches the file size and date I have listed above?
If someone has this file, maybe they can be kind enough to post it here so that I can try it out.
Click to expand...
Click to collapse
Hey there, I have an AT&T Tilt 8925 with the EXACT problem, it started a little over a week ago. AT&T claims the do not know what the issue is and only suggest doing a total reset where i flush and reload my phone from a backup. I noticed some xml files in the tilt directory, i am wondering if AT&T modified something on their server side and we have a disconnect on the phone device side.
I too cannot get passed the 'creat new account" issue, it takes me right to the in box of an existing account.

Same Issue but fixed, finally
I had a similar issue which was caused by a MMS1 account being listed in the registry under Software>Microsot>Inbox>Svc.
I deleted this and was the able to add a new POP3 account.

Email not showing in TF3D anymore

Hi all,
For some reason, my TF3D-screen does not show my Outlook emails (the envelopes) anymore, although my emails are still in sync (when I look with outlook, everything's fine).
Instead the screen says: "geen accounts" (Dutch for "No accounts").
Even stranger: TF3D shows when new emails have arrived (the green number in the envelope on the bottom of the screen), so it knows of the existence of my outlook email.
I already tried adding an extra account (gmail), switch to that account and back, as well as some soft resets, but so far nothing works.
Anyone any idea?
Thanks,
Dagmar

i think one of your manila (TF3D) files is corrupted or demaged.
try:
http://forum.xda-developers.com/showthread.php?t=405749
OR
try installing one of the manilas:
http://forum.xda-developers.com/showthread.php?t=409901
more manilas on the forum ->search
or hard reset

dgalama said:
Hi all,
For some reason, my TF3D-screen does not show my Outlook emails (the envelopes) anymore, although my emails are still in sync (when I look with outlook, everything's fine).
Instead the screen says: "geen accounts" (Dutch for "No accounts").
Even stranger: TF3D shows when new emails have arrived (the green number in the envelope on the bottom of the screen), so it knows of the existence of my outlook email.
I already tried adding an extra account (gmail), switch to that account and back, as well as some soft resets, but so far nothing works.
Anyone any idea?
Thanks,
Dagmar
Click to expand...
Click to collapse
..Hi all,
have the same problem after using Sprite Backup Tool. Any Ideas?

Does Sprite Backup cause the problem?
Hi all,
I am experiencing exactly the same problem and right - it started immediately after installing Sprite Backup. Uninstalling Sprite did not solve the problem, though, nor did re-installing Manila. Any ideas other that a hard reset would really be appreciated...

I have the same problem and it was also sprite looks like this app does not backup but rather destroys your phone.... what a mess it also messed up the other menus aswell,
any one know how to get everything back to normal?
RM

i have the same problem too , for some reason my mail wont show on TFL3D, and wont even sync no more even when im connected to wifi or 3G data

Does someone know the registry key where HTC stores the information about the mail accounts?
I used the registry editor, but the "find"- function does not seem to work yet.. :-(
thanks

outlook envelop no more visible
dgalama said:
Hi all,
For some reason, my TF3D-screen does not show my Outlook emails (the envelopes) anymore, although my emails are still in sync (when I look with outlook, everything's fine).
Instead the screen says: "geen accounts" (Dutch for "No accounts").
Even stranger: TF3D shows when new emails have arrived (the green number in the envelope on the bottom of the screen), so it knows of the existence of my outlook email.
I already tried adding an extra account (gmail), switch to that account and back, as well as some soft resets, but so far nothing works.
Anyone any idea?
Thanks,
Dagmar
Click to expand...
Click to collapse
same problem here any idea?

This keeps happening once i install sprite, does anyone have a fix for this or know how to get the email to display back in Touchflo? I do not want to reset the phone it takes too long to restore, and without a backup makes it even harder,
please advise...
RM

Same for me. I have 2 accounts in Messaging: Outlook (Exchange Server) and Gmail. Both accounts sync fine in Messaging app, but now only Gmail shows in TF3D. Tried to remove and recreate the Outlook account, but it didn't help.
I also have Sprite Backup, but I did not have to restore anything before the problem started.

i noticed when using PIM backup, that by default it removes what you backup!
can be changed in options
may be the problem? (havent used Sprite Backup)

Hi Guys,
I managed to get the Outlook Envelope back after flashing (same version) my Diamond. It was a headache trying to figure out the source of the disappearance.
Cheers...

Me again - another annoying thing is that there is also no more possibility to get a working ActiveSync-Connection via Bluetooth if you delete the pairing information (ActiveSync Partnership). The Option to add a Com Port to the Device is gone.
Now i will hard-reset my diamond and never use that creepy little s**t of Sprite Backup Software again.

Is there a way to fix this without a hard reset???

I am having this same problem. I use wireless sync. I get the notifier at the bottom of the screen with the number of new messages, but they do not show up in the envelope in Touch Flo...if I go to menu accounts, the messages are there.
Does anyone have any ideas how to fix this?

same problem on TP...
anyone find a solution to this?

I am still looking for a solution, too.

Bump. Im in the same boat. Anyone have any ideas?

This happened to me before and I couldn't figure out what was wrong. I later realized it was due to Sprite Backup. The backup somehow did not complete or restart properly. Unfortunately, I really can't remember what I did. I think I may have just restarted Sprite Backup and there was some kind of error stating what happened, which it performed a soft reset on the device itself. After the soft reset, everything was fine.
I am using a Treo 800w.

several email accounts - receive together

I have several email accounts configured and want to check them manually. But instead of doing a send/receive for each account I would like to have this done for all accounts by pressing just one button.
Any ideas how to obtain this?
(Running the original HTC ROM 1.93.407.1, no modifications/config tools installed)

This is a nice idea but I think you need a other emailclient for it, I have been using flexmail in the past if I am right that client will do the job.
Willem

Thanks for your reply Wilsas.
Beeing very satisfied with outlook as itself I do not want to change the included email client due this issue. But thanks for the tip.
My hope was that it is possible an easy way by maybe with Mortscript (no idea, never used) or to configure the TF3d email menue to do so.
Maybe a simple program that does nothing else than performing the send/receive action for all accounts found when startet and then quit itself.

I don't now or you found already a solution for your mail problem, I found Momail http://www.momail.com/ this is a free mailservice which support Push and forward so you can receive all your emails in just 1 accunt and even reply whit the original account.
Willem

Hi,
Same here. I'm using mail2web for this. All my mail is forwarded to this account so I only have to sync with this one.
Bad thing about this is that when you reply, it's not using the correct account...

Thanks!
With the mailproviders that I use, I have also the possibility to "catch all" and was thinking about that too.
Due time issues I paused my researches.
I am pretty sure there is an easy solution by coding/configuring just a few lines.
With MortScript there should be something like Run( "tmail.exe", '-service "GMX"' ). But autoreceiving seems not to work.
Here is someone that comes a bit closer to a solution:
http://www.modaco.com/content/wizar...button-push-to-open-email-then-send-receive/#
An other way could be following:
A linkklick starts a script that sets the config to autoupdate for all accounts to (lets say) 20 sceonds and after some time change it back to "off".