I'm not in the habit of complaining about ne1's products but this one takes the cake. This short note is just to warn my fellow forum members:
- In Feb 06, I got a new HP Hw6515 phone. I bought a bunch of stuff from pocketpctechs, screen shields, stylus and these headphone adapters that allows me to hook up my 3.5mm headphones and jacks to the phone's 2.5 mm jack.
- I have an 3.5mm aux input on my car stereo also and pocketpctech's angled 2.5mm/3.5mm adapter allows me to use the phones mic when I'm on the phone.
- One day, I find my phone's audio totally silent. Sure, it's probably the switch in the phone's jack which may get stuck occassionally and as commonly reported in these forums as well.
- Alas, that is not to be. This time the tip of the pocketpctech's phone plug has dislocated and lodged itself in my HP's phone jack. All attempts to remove it were furtile.
- The end result was a whole bunch of hassle, the phone can only be used with a bluetooth headset since that's the only thing that will bypass the phone's speaker output.
- I requested for a Cingular warranty replacement and they sent me a refurbished one. I was ticked off about the replacement but subsequent phone calls to Cingular did not yield any progress in getting a new replacement unit.
- I decided to sell the replacement refurb to a friend at a $200 loss.
- I called pocketpctechs and told them about the adapter, they apologized and sent me a replacement promptly.
- I then went out and bought a Cingular 8125.
- I was informed the mic won't work using these pocketpctech adapters with the 8125 but (a) I already have them and (b) the angled design places less stress on the phone jacks.
- Well, guess what? On week two, I took a call one evening and could not hear anything. That's right, I had earlier on, used another pocketpctech adapter, this time was the one in the car on my commute home. To my horror, I discovered the end tip of the pocketpctech adapter in my car was missing!!
- I attempted to remove the tip with an assortment of tools, screwdriver, wire e.g. to no avail as the whole plug itself was starting to loosen up.
- I later found out that one can access the plug from the battery compartment but at this point the plug was messed up.
Post-mortem
- I used the warranty service again and yes, I received a refurb one as well.
- I searched the boards for similar issues but have only seen one mention where the 'tips' may come off. I can only guess that with bluetooth, using the headphone jacks may not be too popular so folks may not have encountered this phone yet.
- I called pocketpctechs just to inform them about this 2nd incident. They asked me what I would need and I told them I don't want ne thing but just wanted to let them know so others don't suffer my fate.
- BTW, the $3 stick adapters I bought from a local electronic store are working dandy.
- The next day, I decided I will keep and use the refurb replacement one since it looks fairly new.
- I emailed pocketpctechs and requested for (a) replacement phone adapter (this time I will yank and pull to make sure it don't come off) and (b) a replacement write shield (except I would like the clear model).
- The following is her reply to my pain and suffering. Like I keep busted adapters lying around! If and when Cingular sends me a bill for repairing the phones after they discovered the tips lodged in the phone jacks, I'll be forwarding them on to pocketpctechs. I would be nuts to send them ne more money!
"We will send you one more PPCPADPT11. However, we will need you to send back all the faulty adapters you have received from us so we can submit them to our manufacturer. We need to have the faulty adapters back in our office before we can send you a third replacement. We have been making these adapters for years and never had this complaint. We need proof to show both my supervisor and our vendor so we can justify sending you three replacement adapters. Before we send you a third replacement, we will have our head technician inspect and test the adapter. It will not be faulty.
We will not be able to send you a C2 WriteSHIELD to replace the AG you orignially ordered. We can only send you what you ordered. If you would like a C2 WriteSHIELD for your Cingular 8125, you will need to pay for one. Please advise. "
I bought the one from boxwave and have never been happier
http://www.boxwave.com/products/dua...free-stereo-adapter-cingular-treo-650_550.htm
and yes i have an 8125
exstatica said:
I bought the one from boxwave and have never been happier
http://www.boxwave.com/products/dua...free-stereo-adapter-cingular-treo-650_550.htm
and yes i have an 8125
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Nice! I think I'll order two of these. Thanks.
Related
Wow I am wanting to replace my usb miniport myself I have the AT&T Tilt 8925/HTC Kaiser. The other day I was trying to reset the phone In the Dark thought that I was pressing the reset button on the bottom of the phone, what was happening I had my styles in the usb port DAM IT!!!! Next thing you know I go to charge and the USB port just falls back I then open the unit, and find the usb port has broken from the motherboard, seems to be a pretty clean break, all I need is a new MINIPORT does anyone know where I can buy? An OEM port...
Please HELP!!!!
Afrojack
HELP USB Miniport Broke
Can someone help I have an issue, I broke my usb port, I have the phone opened, I was able to access the usb port it has been completely broken off the board, seems to be broken of clean no cracks on the board, all I need is the usb port does anyone know where I can buy a miniport? Also the correct size of the head for the Soldering pen? Is there anything else I may need to repair this issue. Keep in mind I have the phone open, and Have the ability, but if there is any more steps I may use I would really appreciate it. Thanks
AfroJack
Is this a common problem? Mine is now loose, and it will be so annoying of it breaks off the mobo.
I don't know anywhere where you can buy the miniport, but surely warrantee will cover fixing the miniport?...
I did almost the exact thing a couple days ago. I only noticed now from this post. My pins were bent but it didn't break. I had to bend it pretty far so my charger would work again. Do you have pictures of what it looks like from the inside? Maybe you can buy a cheap device with the same pin layout?
No Picture
No I dont could take one, the usb port broke off the board I have talked to PocketPCTechs.com They will sale me a USB Port for $25.00 dollars I wish they had a picture of it maybe I will call them for a picture. They also said they will fix it for $79.00 dollars. I would like to do myself but for 79.00 dollars well I think it is well worth it.
I had the same problem 25 for the part 0 for a local company to put it in. pocketpctechs does give you the mogul usb port which I think is better than what comes standard on my kaiser. (humorous fact htc wanted $350 and 3 wks to fix it)
its not covered under warranty its considered misuse
http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser
there are disassembly pics somewhere on this page, if your comfortable soldering it shouldn't be a problem. did it w/ my 8525.
Hey maybe you can extract the port from this:
http://cgi.ebay.com/New-HTC-MINI-US...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
I get one like the one I posted and it has the HTC symbol on it and everything. It looks OEM to me. Well the mini usb port on there to where you can plug in the headphones has all the pins on there and it seems like you would be able to just extract the one on the adapter for much cheaper. (around $5)
HTC repairs
I recently sent my kaiser to htc repairs USA austin tx and had to give them my credit card number. Anything they find broken not covered by the warranty they fix for $28 which seems cheap since you know they will repair it the right way. Also its oem parts
Hey I am currently living in Austin, TX for school. I just have an ATT Tilt and am not with ATT so I am probably not covered by anything.
damn, smaething happened to me , but it didnt broke off the phone, now that i look at it the usb thing its bend, now I know why the charger didnt want to plug in yesterday...
HTC has a one year warranty and as I stated befor they will fix non warranty items for only $28. That is what I was told when I sent in a Tilt that was not with AT&T.
I think mine must be bent or something too. The USB goes into it to charge, but it falls out really easily. It's not as big of a deal if i am charging it at my house and just leave it alone. The problem is when I'm in my car and it moves around and the charger falls out when it just slides a little bit.
taylor310 said:
I think mine must be bent or something too. The USB goes into it to charge, but it falls out really easily. It's not as big of a deal if i am charging it at my house and just leave it alone. The problem is when I'm in my car and it moves around and the charger falls out when it just slides a little bit.
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Thats how it started with my apache, now it doesnt charge at all. I found a site on google, search for PPC techs and they do the repair for $60, but you have to be without the phone for that time.
Tilt port repair from HTC USA
Called them about a port repair and was told it would probably be around $350 since it is part of the main board. Might be covered under warranty, up to the technician to determine if it is a normal failure or customer caused.
Too big a crap shoot!!
I just had the same thing happen, and they also told me it was "user error" and that it would be $300+ to fix...... this is clearly a manufacturing/design error and should be covered by warranty!
Big_Dutch said:
I just had the same thing happen, and they also told me it was "user error" and that it would be $300+ to fix...... this is clearly a manufacturing/design error and should be covered by warranty!
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Just bumping this thread because I have the same problem. One of the metal pins inside the usb port ended up being "pushed down" so my phone wouldn't charge/connect to activesync.
It might be time to move on from an HTC phone, I guess.
The phone was a refurb though, and I've had it for 8 months.
Hi guys. I've been a member of this forum for a fair while now and you guys are the most helpful, wonderful and pleasant people to ask appropriate questions to, so I pray that a fellow statesman can help me with this problem.
I hooked up my TyTn II to my PC yesterday and noticed it wasn't working, trying everything software didn't help. I pulled the USB cord out and to my surprise, the furthest right pin was pointing a little bit wrong. So, I spent an hour carefully moving it back in place, connected it up, worked.
I have two methods of hooking up, one to my PC and another to a wall charger that came with my BluANT Bluetooth Car Kit. After reading that non-standard ports on anything other than an official HTC product can bend and damage pins because of the way they are designed or somesuch, I became a little paranoid.
But, everything was working fine.
Until this morning.
The furthest right pin was ON TOP of the pin to the left of it. I spent another hour moving it back in place, tried to plug it in to the computer, didn't want to go all the way in. I did not jam it. I did not push it. Looking at the pins I saw that the furthest right has completely ****ed itself. I can't see exactly if it's snapped or just bent right around, but it won't sync and it won't charge.
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
Answers as soon as you can guys, I really can't go without a phone for long.
P.S. It's Friday and I'm getting an engaged signal everytime I call their Adelaide office.
Please help me.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
darkstarwastaken said:
Fonebiz are apparently the HTC repair people in Australia, is it possible that the whole chargeport can just be replaced and I can have my phone back relatively soon?
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I'm not familiar with what repairs that company undertakes and how quickly but certainly if you've been reviewing these forums for a while you'll know there are plenty of companies elsewhere that offer a broken USB port repair service. There really is something wrong with whatever you're plugging in to your TyTN II or how you're doing it. I've had mine since they first came out (bought it here in the UK at the end of September 07) and haven't had a single problem with the port despite regular usage of my charging cradle, non HTC official AC Adapter (the original HTC one blew up after a couple of weeks and 4 recharges), 3-in-1 USB adapter and 3 HTC Headsets. All pins are still straight as a die and connections rock solid. I'm careful not to get any dirt in it and always gently plug in the device straight on.
EDIT: I am using a cooked ROM, running Touch Commander so it all looks legit on the surface, apart from the boot screen. I am hoping that this doesn't get the phone sent straight back to me, because it's a hardware issue. Am I correct?
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If you're wanting it repaired under warranty there are instructions in the wiki about restoring your device to it's 'as from the factory' state and you could use the micrSD method to restore all except your spl - that final step needs a working USB port (one of the risks in running a non-official setup while under warranty). I don't know what your chances are but I suspect a little better if only the spl is non-official than the whole lot (irrespective of what it looks like on the surface). Even if you have to pay for the port to be replaced though, as long as it's just a case of soldering in the new connector, that service doesn't cost the earth (at least from the American website I saw offering the service).
In all honesty Kiwi, I think the guy I bought the phone from didn't take care of it in the short time he had it.
But I got a TyTn II for $250 AUD. I'm happy to spend $80 odd to get it repaired in a neighbouring state.
Thank you for your words of wisdom, I am having it repaired as we speak.
I took my Tilt into a walk in Warranty Exchange location in the Atlanta area and had a very BAD encounter.
My phone would hang at the AT&T screen. They took my info and said have a seat. He came out and ask me if I charged my battery over night, I said yes. He then told me that charging the battery over night had damaged my battery and I would have to buy a new one for $47. I got very upset and challenged him to show me in the users manual where it stated that, he could not.
I protested until he returned my old [perfectly good] battery to me and swapped out my phone.
I took the new phone to my car and made a call to check it out. The sound had a bad buzz in so I went back inside and ask for another phone.
He took the phone and some how brought up a screen with thin lines all across it and said "You have cracked the screen in two places, you will have to pay for this phone." I went ballistic because I knew he had given me a phone with a cracked screen. The cracks are not detectable unless you bring up the screen with thin lines.
I borrowed a phone and dialed 911 and had the police come. I had several witnesses that I only had the phone for 5 minutes and had not dropped it.
They gave me another phone to keep me from filing fraud charges against them.
Bottom line:
1. When you bring a phone in for exchange, make them check it in front of you for screen cracks and water damage.
2. Put your name on your battery so they can not change it with a bad one.
3. Check for screen cracks, water damage, and other physical damage(USB plug) on the new phone in front of them.
wow thats messed up. You should of taken the guys name down and called it in to At&t.
I had to warranty exchange my device for a broken ExtUSB plug and it was a hassle free expereince. Guy looked at my phone,asked me if i needed to back anything up, was walking out with a brand new device in 15-20 min.
I would definately call and file a complaint against the guy. Even threat to report them to the Better Business Bureua if theres one in your area.
I agree with being careful, but I have to say
I have had the same experience as fone_fanatic. I'm in Atlanta as well, and have used one of the walk in centers near my work three times in the last year. Once for my Tilt, (because I broke the mini usb with the stylus) and twice for my wife swapping out RAZRs. They've always been very good guys to deal with. I expected trouble about the usb port, but there wasn't any. I told them it wouldn't charge, and they came back in a few minutes with a "new" Tilt. I even did the "debloating" of the ROM at the counter in front of him.
When my wife complained that she didn't want a third RAZR, the tech said he could only exchange for the same phone, but told her to call the 800 number, and told her what to say to the phone support people to get another model, so now she has a shine.
Anyway, I'm sorry you had an A-hole, but I think most of the techs ther are decent people.
I had the USB plug issue, which actually will ALWAYS happen eventually, due tot he HTC port not being standard. Good news though, 2 returns of a tilt and they [warranty] gave me a free fuze, which, although having the SAME port as the tilt, comes with a dongle from HTC that has a standard port on one end, an HTC port on one end, and a mic port also, pretty nifty.
I've had my tilt for a little over two years now and it seems the hardware has finally gave in. About two weeks back, the phone repeatedly got got stuck in a white screen when returning from sleep mode (as identified here: search "white screen issue"). I chose to dismantle the phone and replace the flex cable with one I had salvaged from my friend's dead tilt. Fortunately the white screen went away. In turn, I lost the use of the memory card slot, the touchscreen functionality only worked in landscape mode, and worst of all my sim card is no longer identified. Trying to revert back to my old tilt's flex cable gave me a empty screen all together. My question is, whether I should purchase both a new flex cable and screen or whether a flex cable alone will do? Moreover should I take a chance and dismantle an old tilt sold on eBay? Or just buy a new cable shipped all the way from China as there seems to be no US sellers? Any and all advice is welcome.
Sounds like you may have a loose/bad connection plug, need to recheck assembly.
The old ribbon probably failed completely due to extra stress during dissembly.
Parts from china are mostly copy parts & the quality is normally awful, buying a salvalge phone is a good option if price is right.
For sure a few forum members will have Kaiser spares.
Mister B said:
Sounds like you may have a loose/bad connection plug, need to recheck assembly.
The old ribbon probably failed completely due to extra stress during dissembly.
Parts from china are mostly copy parts & the quality is normally awful, buying a salvalge phone is a good option if price is right.
For sure a few forum members will have Kaiser spares.
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Thanks for the response, but I disassembled time and again to check the connectors with the utmost care mind you . After some thought, I decided the salvage phone was not a a good option as those may have severe wear on the cable as well and I'm not willing to wait around for a week for the item to arrive to find its dysfunctional (or nearing its fate). Fortunately, I found a legitimate eBay seller in NY who has the new flex cable. Hopefully if the phone recovers, I will update for those who might come upon this thread and have found themselves in a similar situation.
Hi anyone else having problems with their usb -c port? It's started out as just the headphones dongle shorting out and not working but charging still worked. And now the charging port charges sometimes. I thought it or hoped it was software from updating...but knowing it wasnt, I still downgraded back to Oreo.. but same problems persist. Just wanted to know if anyone else had this problem or not.
I contacted RAZER for a replacement and they want me to take video evidence to show that the phone usb c port is malfunctioning. Lol.
Contact Razer for an RMA
Did you try to blow out the port Nintendo cartridge style?
Sent from my Phone 2 using Tapatalk
Looked in there and tried cleaning it out with a thin small piece of plastic but it's brand new and nothing in there. I have a crackle noise coming from the speaker at times when the speaker is t even in use. I believe some wire is lose or connection is lose down there.
Both my RP1 and RP2 did this. Im sure its actually down to the cable. One of my USB C cables is completely useless on both phones but a brand new one works perfect with no isssues. Poor cable design by razer
I'm having the same problem
I also contact razer support and they asked for evidence.. For replacement
But i live in Iraq and they can't ship Iraq
So now I'm using wireless headphones all the time
Horrible Replacement Strategy
Yes!!!!! I thought mine was just the cable as other wires I thought worked. Turns out I was wrong. They replaced the wire first, which didn't fix it. I had to pay $500 or so for an "Advanced Replacement". I told them I needed another tempered glass screen protector because I bought theirs and you really can't transfer them between phones. They agreed. I requested the replacement equipment June 3rd. It is now July 12th. I've received the new phone but not the screen protector. It has said preparing for shipment for several weeks. It takes a warranty rep 2 days to reply to my email response every single time. I finally got a manager to call me and he gave me a $100 voucher so I could buy their wireless charger since they have it located in a stupid position. He is supposedly going to look into where my screen protector is at the warehouse. It has almost been 1.5 months and I haven't gotten taken care of yet. I will never buy another Razer product.