Related
I ordered a wizard from customer service (to replace my broken one) and it never came. After talking with customer service, I went into a local store and purchased my new wizard (G4). I can't update the rom on it and just today my "lost" phone turned up (G3).
A friend stopped by my old apartment and picked up a package he saw was addressed to me (my phone, ordered ~two weeks ago)
Here is my problem: which phone should I keep--the G3 or the G4? Is there any advantage to keeping the G4?--Has there been any progress in upgrading them or should I stick with the G3?
THANKS for the help!
from what i have heared they say its easy to upgrade and downgrade the g3 unlike the g4. im new here so i believe someone will give you a better answer to your question.
I hope so. Maybe someone who is working on roms can answer my question if they have time*** :!:
Personally, I would keep the G3 but then I like using the custom Roms!
Uhh...G3 dude. G3 can do everything G4 can plus some. As of now anyways
pingels said:
I ordered a wizard from customer service (to replace my broken one) and it never came. After talking with customer service, I went into a local store and purchased my new wizard (G4). I can't update the rom on it and just today my "lost" phone turned up (G3).
A friend stopped by my old apartment and picked up a package he saw was addressed to me (my phone, ordered ~two weeks ago)
Here is my problem: which phone should I keep--the G3 or the G4? Is there any advantage to keeping the G4?--Has there been any progress in upgrading them or should I stick with the G3?
THANKS for the help!
Click to expand...
Click to collapse
Currently the general recommendation would probably say the G3 handset. There are no obvious reasons to keeping the G4 at this moment. All we know for sure is that HTC decided to go with a new flash chip due to availability/cost reasons. This caused a hiccup here so from the standpoint of the ROMs here at this site - at this moment - keep the G3 handset, and return the G4 handset.
BTW - A2DP wasn't meant by having two 8125's; one for each ear :wink:
Keep the G3.
Keep the g3 will give you less trouble if u need to downgrade/upgrade. Plus with the new htc devices coming out, I doubt if any one is going to try to work in the g4 devices, like unlocking etc .now the g3 pretty much everything has been covered/hacked.
So how do I ask this without revealing what a newbie I am...
Heck with it. How does one determine if one has a G3 or a G4?
Thanks!
When your IPL/SPL ends with .001 you have a G4 chip.
Thanks for your reply! My IPL/SPL both say 2.24, but this is after I flashed the 2.24 T-Mobile ROM posted on this site...so I was under the impression this was ROM related, not device related...?
Manzil
If you have a G3 chip your IPL/SPL is for example: 2.24
If you have a G4 chip your IPL/SPL is for example: 2.24.001
If you flash a G3 Rom onto a G4 device (with the x.xx.001 IPL/SPL) your Wizard will be bricked for sure! There are already a few threads about this issue.
I hope that this clears things up.
Molski
I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
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Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
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Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
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Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Click to collapse
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
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Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
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Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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Click to collapse
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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Click to collapse
what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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Click to collapse
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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Click to collapse
actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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Click to collapse
They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Hi Guys,
Was just hoping for some feedback - has anyone tried getting HTC to warranty repair a phone that does not have all the original roms on it?
I need to send mine back for what is clearly a damaged / faulty mini USB port and have managed to restore the original Radio / OS and splash (by using microSD card) but am unable to downgrade the H-SPL 3.56 to the original because the process requires the USB connection.
Any experiences that you have with this kind of thing may be a good indication to the response I and many others may get...
Thank you in advance
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
peterfnet said:
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
Click to expand...
Click to collapse
The problem with the steps above are that you cannot flash an SPL using anything other than USB.
peterfnet said:
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
Click to expand...
Click to collapse
The problem is: he has Hard SPL on not the OEM SPL and without USB you cannot flash a new SPL.
The question still stands.
I have read threads before of people returning phones with new SPL's and getting away with it, but I think thats ATT.
Also, I think this would be better in the Kaiser General Forum in future (or if any mods want to move it).
Thanks
Dave
My bad, thanks for correction. News to me! I'd like to see how this plays out, too.
I always sent my device with modded spl, no problems yet (germany)
Had the same problem (faulty usb-connector). Sent my device for repair, with custom rom and hardspl on it. 3 Days later it came back repaired. No fuss about the rom or anything.
a friend sent his touch to htc for repair with non-stock spl. came back 3 weeks later and was repaired (germany)
IMHO, if still using custom ROM, it's very noticeable to the service guy, different layouts, apps, settings. But if you've revert to stock ROM, the hardspl would be barely noticed.
I sent my JasJam (Hermes) with original ROM but HardSPL'd, and they didn't noticed. At least, they didnt ask. =)
It's my understanding from the ATT rep that services our corporate account that the chances are pretty slim that they'd notice or give you any grief over a boot loader. It's just not something that's checked. In fact, chances are pretty slim they'll even notice a different rom either in most cases as they just don't troubleshoot at that level often, but I wouldn't take that chance.
According to our rep, for the most part they just replace the phone, rather than repair it, and then fix/reflash the phone you turn in and sell it as a refurb.
YMMV depending on your carrier, of course, but that's what our ATT guy told me when I expressed concern about my own phone.
peace,
Aielman
Just wondering how much people paid to have their usb ports fixed from HTC? Got a refurb from AT&T and my port broke right after the 30 warranty expired...
returning a tilt with broken USB in NYC
hey all,
i returned my tilt at the ATT warranty center in NYC three weeks ago.
they tried plugging in the USB, saw it didn't work, brought out a refurb (which was in very good condition, although you keep your battery and stylus) and that was that. as USB was broken i could not flash back to stock and had to take my chances. as of now, no issues with new phone or charge on my att or cc bill for new phone (b/c of a warranty breach).
so in my case, all good. always be polite and patient with the service folk.
they are there to help but not to be messed with.
as of now, i am not reflashing my tilt until after the official ROM is released.
once thats released for TILTs and new ROMs for TILTs have been cooked I'll think about it again. i had been using Dutty 4/29 and L26v9.
and in general it was fine. other ROMs always left me with unacceptable freeze issues. i have installed almost all of what I want with CABs and since I have done that my phone is faster and more stable than it was with cooked ROMs.
hope that helps.
michael
Thank you all for your replies... I am dealing with HTC directly in UK. I will let you know how I get on with my non-original SPL.
(If I remember and am not overly distracted with belated joy or depression).
Just to let you folks know, HTC fixed it (replaced main board).
Obviously now on stock rom (need to unlock again bah!).
Was hoping for updated ROM, but didn't get it DOUBLE BAH!
Although I never dropped my X1, the casing has broken at many places. I went to the shop and I demanded that they send it in for repair. I have been told that I can't exchange my X1 unless I can prove internal problems. Now I want to brick the device so I can get it exchanged.
The best would be if i can make my X1 get stuck on the SE boot up screen.
I already tired many ways to brick it but they dont work.
Here's what I tried:
- Flashing a WWE American Rom
- Flashing a RADIO that only works with security unlocked devices
- Flashing the ROM only half way and then taking out the battery (problem is it boots up in the bootloader and tells me to continue the update)
How can I brig this damn thing?
Thanks
Thats not the best way....
If you do it that way you will invalidate the warrenty anyway. first thing you should do is restore the manufacturer settings (spl,roms, radios ect) then call the helpline the number should be on the card that came with the xperia. if it is cracking due to manufacturing error, then they should send a courrier to pick it up, or tell you where the best rep to take it to is.
If its cracked due to somthing you have done, you can buy a new casing and install it yourself. There are tutorials on it and I dont think it looks that hard.
Good luck
regards
Chris
Maybe HardSPLing it and halfway through the HardSPL (or original SPL for that...) remove the battery? That way the bootloader is broken..... Maybe first flash ROM halfway.....
Sounds a bit devious though.....
DON'T brick your x1, or it's your own fault and they will not repair your phone! It's a well known flaw in the design!
see http://forum.xda-developers.com/showthread.php?t=447211
Just dial the experia number and they will tell you what to do
Good luck!
I sort of briked it and I got a Motorlla Droid for free... bye bye X1