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problem with touch screen, can't click on anything

i just recently bought my xda2s and it worked fine for a week though. now, from time to time my screen would be "untouchable". literally i cannot click anything or open anything even if i soft-reset it for 10x. buttons seem to work fine but the screen does not. it happened twice while my bluetooth was "on" and i thought maybe it was the bluetooth but recently the same thing happened with my bluetooth now turned "off". i have to wait for hours before it would return to normal again. Anybody help please? By the way, my bluetooth version is 1.0.0 build 3500.

I had a similar problem on my Samsung SPH-i700 PocketPC Phone through Verizon Wireless. Even after a hard reset, I couldn't get past the screen calibration, until I found out that a piece of hair and debris found on the outer edge of the screen right under the lip of the cover was interfering with the touch portion of the display. Apparently, the touch sensors extend past the visible area of the screen, so with both a little aircan and vacuum cleaning, the debris was picked up and the touch screen functioned normally again.
Is this a consistent and/or intermittent problem? Did a hard reset resolve anything?

look for the alignment

Do you have Calligragher 7.4 installed? I read about this in Tekguru website that if you re-install 7.3, the problem goes away. That is what I have done and it seems to be working for me so far (2 days test).

i've checked out my screen and i dont see any dirt or something... i even have a screen protector... dont know if that might cause the problem. Same thing happened last night but this time it was just for a short period of time then it went back to normal... I didn't try a hard reset cause i dont want to loose some of my files but if ever it happened again, i might try doing a hard reset and see what happens... right now, im having my xda2s checked if maybe it's a factory defect or something...
regarding the caligrapher program thing, i dont have that...

Hey, i have the exact same problem I bought mine here in Toronto, from an Asian dealer, its the O2 XDA IIs asia-pacific model.
Same problem, screen(touch screen) goes dead like no responses to any touches, for like half hour - 2hour once in a day or something and nothing cures it, hard soft rest nothing. just with time it suddenly starts working and the Handheld is useless until then...well i dont see any cure and this is the only place i have heard about someone else having this issue, i will take it back to the dealer, in hopes of exchanging.
any feedback will be will be appreciated

overclock it for a few days..that fixed mine..dont know how but it did.

There is a tread in blue angel about screen aliment that you might like to read. seems 4k of devices went out with screen problems.

What is overclock it. Fairly new to this. Mine just keeps trying to allign and thats all it does it doesnt go into boot mode just allign screen all the time

Xperia restarts automatically!

I am facing the problem recently last 2 3 days
my Xperia restarts automatically
sometimes there is 30% to 40% charging left still its shut automatically and never been start.. i have to change new battery
any solution for this or anyway to find the problem?
regards

anybudy would like to answer this please?

I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?

Hi all
I am also having a similar problem the past 2 days and as of now i cant use the qwerty keyboard because just as i begin to slide the qwerty out the screen goes black and the phone need to be rebooted.
I have just changed to Valkyrie 2.4 yesterday thinking that maybe its was software problem with Touch X but the problem still persists. Only difference is that with Touch X the phone would reboot itself.
Anyone else having any similar issues and what would the fix be, or shall i be off to my nearest service provider for repairs?
Thanks

Uhm.. about that problem when you slide it out and the device turns off.. i had that too and i send it in to repair.. it will probably be fixed under warranty, and stock rom or custom rom doesnt matter the problem was still there... and it happend to me 5 days ago..

knufh said:
I'm having a similar problem...my x1 sometimes shuts down while in the middle of doing something, like opening apps, sliding out the keyboard or even navigating touchflo. I suspect it could be a battery problem, as someone in the forum discovered, having also shut down problems, that his battery is loose and the connectors are not properly met so he stuck a bit of hard paper to fix it, but I checked mine and the battery is not loose. I don't want to spend on a new battery if these shut downs weren't really cause by faulty batteries, so yeah anyone has a clearer understanding on this?
Click to expand...
Click to collapse
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...

yeah I am having the same problem, No Water Damage btw. i found that if i sometimes in portrait mode if pressure is applied to the top right region, it will shutdown and/or restart. When I slide my screen up to landscape mode it screen is just black. I'm going to contact Sony Ericsson to see what they have to say about this.

SyntheticDistortion said:
'When i slide the thing out it sometimes restarts'
I used to have that with the stock ROM so this all might be more software related...
Click to expand...
Click to collapse
It resets when the phone freezes. Sometimes it freezes so bad you have to manual reset.

My phone is doing the same thing but when i slide it up. The screen goes blank and then it restarts by itself. I never flashed my phone so I thought it was a firmware issue. I finally updated to the R3A firmware and lo and behold the same results, but instead it didn't restart, it just turned off or the screen goes blank. I've sent the phone to Sony Ericsson and they told me that I would have my phone back in 7 to 10 business days, but they're liars!!! It's been 13 business days and counting and no word as to whether the phone can be fixed or updates on status other than it's in "work in process". So then I called again today and complained to SE and the result is that they are "awaiting parts and Xperia parts are on back-order". After further probing SE told me that they would call me on Monday to officially let me know what the hell is going and why it's taking so long to repair my phone. I paid $800 usd for the phone and I would expect that their repair service would be a lot better and quicker than what it is! During my wait time for my phone, my PS3 broke down, I sent it in, got it fixed and returned already. That was within a week. There is definitely something wrong I tell you! They just need to send me a new phone!
Sorry about my rant guys, but I'm pissed!!!

My damn phone has the same issue, Until now, this hasn't been repaired for it's crack. And I'm almost out of warranty days, I think I bought it 2md day after the xperia was released. I'll try testing abou the presuure point though. I give you update

I did have the same problem..
Hi... I did have the same problem n I couldn't find any solution... So i send it to repair...
U can check my threads..
http://forum.xda-developers.com/showthread.php?t=520143
n
http://forum.xda-developers.com/showthread.php?t=519322
mca
EDIT : It seems that is an XPERIA PROBLEM!!!! LOOK!!! : http://forum.xda-developers.com/showthread.php?t=550242 !!!!! , many people is having the SAME problem...
I'm disappointed..

Random Rom Request... :)

Hi all...
I've not really posted before so, first of all, "Hi!! " *waves maniacally*
While I know there is no best rom and they're all different, I was wondering if anyone knew of a rom that didn't need the Touchscreen??
The reason I ask is that recently the touchscreen on my X1 has been having random fits of deciding it no longer works... i thought it could help to re-flash a new rom, but when it started back again it comes to the screen alignment setup page (forgot about this) and i'm stumped, since the touchscreen won't work right now...
Know it might be a random question, and probably unlikely, but any suggestions would be great!!

probably not...
but seeing as your x1 seems to be, well, broken, you should really get it repaired, before it just goes completely kaput!

Hi,
If you leave in Holland i can fix your telephone you only need to order the part, and bring it with your telephone and i will repair it for free! Did this before with different sony ericsson phones so got some knowledge of it.
Greets,
wouter

your ribbon cable has probably worn away ( a common problem)

My touchscreen didnt wanna work when the keyboard was out for some reason lol. I sent it for repairs and they fixed it in under 48 hours. Quite impressed i was.

same reason! ribbon cable was worn away. happened to me too, unfortunealt took SE a couple of weeks (due to a postal strike perhaps)

See... that's the weird thing... I thought it was a physical hardware thing, but after loading the new rom, eaxch time i turn the phone on, there's a screen before the align screen setup that says "tap to setup windows", and when i tap that, it progresses to the next screen... It's like it's sort of working but it depends on the screen it's on??
Thanks for the kind offers, but living in ireland myself, so might just tackle it myself as a home-repair... if i can pinpoint the problem...

Happy St. Patrick's Day zac! Let's get hammmerrrrrrrrrrred!!

screen issue

Hello all,
Just yesterday, I noticed something in my screen which I thought that it was a foggy screen from inside, so I thought that I'd leave the screen for the night, and let it dry. However, I woke up the next morning only to realize my screen stopped functioning, touch screen stopped working (please see attached files). Did someone experience a similar issue? Good thing I though squaretrade warrently when I bought the phone. I'm just worried they'll think its a physical damage. btw, should I restore everything to manufacturer settings? I installed ENERGY ROM. However, I wouldn't know how to do it since the touchscreen does not work.
Thanks in advance...

First, this looks like a collapsed digitizer.
You can try to pull the top layer away with duct tape, that might get you running again.
For warrant, if they refuse, fight them because it is a common issue with the Topaz. Search for "Newton Rings" or "Oil under screen" for many more posts related to this hardware failure.
You may want to flash back to stock before returning it, just to make sure they don't try to claim its software related.
To do this you would need to flash back to your stock ROM first, then go the the HSPL thread and and flash the relocker. You can do this without using your screen.
I would also take a good look at your warranty and if you can get away with permanently disabling it for a new device.

I'm glad I never bought the good looking TD2 and avoided all of this. There are tons of people complaining about this on the forum

Me too, I've only seen one Pure with this issue, but about 30% of Topaz with repeated failures even after repair.

[POOL] About the touchscreen problem

I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the poll and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.

ffp. said:
I only discovered the touchscreen issue yesterday doing the test of the other thread. So, i would like to every z1 owner to answer this pool to know how bad things are and if we can try to find a solution, since i think Sony won't.
So, please answer the pool and post any useful information. I'll start.
My phone model is C6943, I currently don't use case and I'm using a screen protection. I can do the xperia touchscreen test without touching the phone body without problem and also doesn't have problem with pattern password.
Click to expand...
Click to collapse
Pool? I think you mean "poll"
My 6902 is completely screwed. At first I used a screen protector and the problem wasn't too bad. Then I removed it when I took the phone in to get another issue fixed and soon after that the problem got very bad. I was traveling so couldn't go back to the service center. Now it's a bit better, randomly works and randomly doesn't. When I was home in cold weather though it seemed a lot worse than it is now that I'm back in India where it's warm. Not sure if temperature is a factor, or could be conscience. But a few weeks ago it was so bad you couldn't type even a two letter word using Swype.
Also, I now have a part of my screen in the form of a horizontal line where touch doesn't work at all. No single touch and no drag. Completely dead. Taking it to the service center soon.

You should vote on the first option, then

Guys, check my post "News from whats is causing touch screen problem" to see if is your case!

ghostman2 said:
Guys, check my post "News from whats is causing touch screen problem" to see if is your case!
Click to expand...
Click to collapse
It's not.
I got problem unlocking with patterns, scrolling pages and when I play some games after few minutes it stop working so I voted the first option. My phone is back to Sony, I hope they know what to do and at last it's Made in China.

Please, post if you use case and screen protections too. This could help understanding the problem.

Additional data : Z1 is being handled in a leather case, back and screen protector removed ( not the one with the logo, the plastic ones that makes your camera blurry )
Touchscreen problem seen in the game Alien Shooter, after some playing, the touch screen becomes less and less responsive ( i tap a button to shoot and use some onscreen joystick to move ) - both become unresponsive/less responsive as you play and the phone gathers some heat ( you can feel the touchscreen becoming hotter )

i have a simple tpu case, i had a bit of problem when playing all touch-based games (not ones with gyro like asphalt).
ever since i got the case it's better, i have the ASF and nillkin matte screen protector

ffp. said:
Please, post if you use case and screen protections too. This could help understanding the problem.
Click to expand...
Click to collapse
I did not use any case just a chip screen protector. Anyway on a good healthy touch screen the screen protector should not influence the touch screen respond.

Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)

Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
For me the warranty worked perfectly, i changed the phone 3 times until get a working one, i called Sony, discribed my problem and they changed for me, only 2 days for the change. BUT i recorded the problem and sent to them, so they accept the change.

Vippo321 said:
Hey guys, I have also this touchscreen issue, and I would appreciate if you give a feedback about warranty service, if sony accepted the problem and replaced a touchpanel or not, and also if the replaced touchscreen is better or not. I´m also thinking about sending it back for warranty repair.
I have also found that my phones touch screen is temperature sensitive, when it get cold or warm it just refuses to detect touch actions. Try it yourself put the phone into cold/hot water for 5 second, take it out, quickly clean the display from water and test the touchscreen. I first tought this behavior is normal and I didn´t cared until I started to play games. After 15minutes of playing the touchscreen bug every time appears. But also after a while its randomly disappears. So this thing is strange. (the bug appears identically also when I have my phone in a plastic case)
Click to expand...
Click to collapse
Same here. I sent my phone back last week to the store where I bought it 2 months ago. They will send the phone to Sony Center but the time for repair or replace the device will not be 2 or 3 days but from 2 weeks to no eta. When the phone will come back to the store they will send the phone to me. I will post if the problem persist or not.

The problem is if they return a phone with the same problem.

ffp. said:
The problem is if they return a phone with the same problem.
Click to expand...
Click to collapse
They should be aware about this issue even on the new device so at this time they probably will check that but if they return a phone with the same problem, I will send it back again like many did. Someone had to replace the phone 3 times and I will do the same.

IYeah, you will be a long time without your phone though. I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?

ffp. said:
IYeah, you will be a long time without your phone though.
Click to expand...
Click to collapse
What I can do, I want a fully working Z1, I paid for it.
ffp. said:
I think I'll wait a bit since i rarely get the error and actually only when i try to reproduce it. How bad was yours?
Click to expand...
Click to collapse
I was able to reproduce the problem in many ways, Touch Screen Test, Opening the phone with Patterns, Scrolling Pages or with Launcher instead of switch the page it was opening the applications and at last when I was gaming at one point the touch stopped working and I had to wait, so this made my mind to send it back. On daily use was all ok but in some circumstances was frustrating.

i had the problem with cm11. and when I retored to stock then the problem was gone:S

I'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?

ffp said:
'm on stock and I got the problem.
Today for the first time I got the problem when writing on handrite. So I thought about using my phone warranty to get anotehr one. But it don't always fails when i do the method to reproduce it. So, how do you test if your new phone is working and how do you prove that it isn't? I mean what if i take the phone to warranty and it works?
And for you who already changed phone, it is working?
Click to expand...
Click to collapse
For me after the 3rd change is working now, here is what i did: i recorded the error and send it togheter with the phone. They saw the video and changed imediately.
Sent from my C6943 using xda app-developers app

Did youu made the method to reproduce and it didn't failed? For how long do you have the 3rd phone?