Guys, heres the story before i spill the problem.
This phone i originally own by my brother, it already has screen alignment problem every now and then, until i removed the battery the sim card then re attach everything, then the screen dont have any problem anymore.
Last month i exchange my n73 for his o2. Since i am a teacher, this phone is super helpfull to assist me every second with notes and typing whenever wherever. After 2 month the screen is having problem, ocasionally sometimes words written using the block recognizer all of sudden becomes scrambles, and now, the screen is useless, the touch screen is non functional.
The question is, do i have to replace the screen altogether, or maybe theres a wire loose or something? was the problem reappear due to active use?
Any assist or advice will be helpfull. oh and thanks in advance.
Facts:
QTEK 9100 IPL/SPL 2.17
After HTC logo it goes to QTEK logo, then fades to white and reboots.
After x number of reboots it sometimes boots Windows WM5. No radio though.
Story is long, sorry.
I wanted to upgrade my phone to WM6 last summer.
Since I was careful not to brick my phone i ordered help from IMEI-Check.co.uk.
I got the code and the software and got busy.. It did'nt work however.
First time it seemed to go fine at first but later it reported to have lost communication with the device. On reboot it would display the problems on line 4 and 5 above. I followed advice and reflashed the device with original rom. Now the device was fine again.
I retried the procedure but got the same problem.
again I tried to reflash original rom but now RUU reported "Invalid Vendor ID"
I sent the device to repair but got it back in the same condition I sent it. "Moisture damage". I opened the device but found very litte evidence of moisture damage.
The device have been sitting in a box ever since, I bought a TYTN, but now I would like to see if there is really nothing I can do to bring my Wizard back to life.
Any good advice will be very appreciated.
Regards
/m
Since warranty is void and you already opened the phone i suggest you get an old tooth brush and some alcohol and give a good 'sponge bath' to it just in case there's some short circuit happening in a hidden place. Be sure to have it well dried before inserting the battery (leave unassembled for some hours or use a hair dryer from a large distance)
After that get phone in bootloader mode and write a 1.xx ROM to it to attempt CID unlocking via free procedures.
If that goes well just upgrade to a 2.xx ROM (with IPL/SPL) and then to WM6
good luck
I will try it
but can there really be a short circuit if the device has been in a box for 6+ months? I suppose it's possible.. I'll let you know.
Hi
This I think this is a weird one I'll try and explain the best I can:
A few days ago I noticed my Diamonds' touch screen was playing up, i.e whenever I pressed the screen somewhere it either a) took ages to register the touch or b) registered it in the wrong place.
I thought this was a software issue so thought I would try to re-align the touchscreen using the WinMo inbuilt tool. However I coudn't do that as it wasn't registering my key press on the start button. So I hard reset it and went through the config procedure.
Everything seemed to go OK and I felt relieved, the screen felt accurate again...BUT having used the device a little more it didn't quite feel right, it felt a bit slow to respond still (when compared to normal operation of a week ago).
I then noticed that I couldn't change my soft keyboard type when composing a text message (you normally can change this by click the keyboard icon on the bottom bar) and other apps e.g calendar etc, my keypress either didn't register or ended up being recognised a a press on the soft keys to the left or right e.g send/cancel. I thought that was a bit strange but made it worse was that on the odd occasion I did get it to register but not with any consistency.
I then experimented with other apps such as Opera which has another button on that part of the screen, that seems to be fine (albeit a bit slow).
So again i though it was a software problem, but now I'm not so sure...I've flashed with Hard SPL and a couple of the cooked roms (SwiftBL and Dutty), and tried a few different SPL's and the problem still persists. I have since reverted to the latest official Vodafone UK rom with a stock 1.37 SPL. Still the same result though.
Now here comes the tricky bit, I bought the Diamond off ebay a couple of months ago (it is the Vodafone UK version, is boxed but no voda receipt) as Vodafone wouldn't let me have one unless I was on a business contract. Like I said I don't have the Voda receipt.
Could it be the Touch screen has malfunctioned?
Are there any strange software bugs that could be causing this.
What are my chances of geting it fixed on warranty?
I need help desperately as I love the phone but now I have found the longer I leave it after aligning the screen the worse the touchscreen response gets so it becomes unuseable. I don't want to pay for a costly repair either.
All help and sugesstions appreciated.
Dalyboy
Hi folks,
As the tittle tells, now and then when I close the keyboard from my herald it resets itself...Does not always happens, sometimes I cannot reproduce it, and sometimes it does it several times in a row...
This is my 2nd Herald, the 1st one did this also until the touchscreen failed. Got that one repaired under warrenty. While this one whas in repair, my wife bought me a 2nd one with a German Rom and this one has now been affected with the same bugg...?!
Its just out of warranty now...I guess I could start using the "spare" P4350 but it came out of warranty with a French keyboard and Rom, not really what I prefer...
So anybody an idea? Bad connection between the slider and the body or a problem on the mainboard?
It seems that nobody has experience with this "problem"?!
Well, for me its simple...its my last HTC phone...2 phones who have the same problem, no thanks!
If it gets worse I will give it a hard reset with a hammer, that will solve it for once and for all...
I have a tmobile wing that had the same problem. turns out that after 20 or so times in a row, I decided to figure out what was happening, that it was the battery not making good connection. and closing the keyboard would cause the battery to jar loose for a split second and loose power. I cleaned the battery and the phone terminals and mine hasn't done it since . hope this helps
I've had that problem before with other HTC devices (wizard / Tmo MDA) ... I ended up just getting an exchange.
i've also had this problem with my herald. I fixed it with this file, I think you know how to use it...
file
This file is an Rom...If this would solve the problem I prefer to flash it with an official Rom from HTC...but why would it run fine for a year if its a Rom problem?
Hi there. Long-time lurker, first-time poster here. There’s something amiss with the alignment of my HTC Diamond (Orange UK – upgrade from August). It’s as if the screen is repeatedly being pressed on the bottom right hand corner (so it’s pretty much permanently cycling through PROGRAMS, REMOVE, DONE etc.). There are a number of threads floating around this forum regarding screen alignment going nuts, but they all seem to be happening when the device gets hot – with mine it happens constantly, regardless of temperature. And, it’s not just when I touch the screen, it’s all the time.
What I’ve done to try and fix the issue:
-Re-aligned screen (via ‘Settings’) – this usually takes several attempts
-Soft reset
-Hard reset
-Removed screen protector
-Tapped the four corners of the screen firmly (www.htcwiki.com)
-Opened ‘note’, pressed firmly, drawn line with stylus (as advised on www.htcwiki.com)
-Flashed back to stock ROM
None of this has made the slightest difference, so now I’m trying to get the phone returned to stock settings, so hopefully my warranty won’t be invalidated. Steps I’ve taken so far:
-Cleared internal storage (via SETTINGS).
-Hard reset
-Flashed latest (1.93) ROM from the Orange UK website (www.orange.co.uk)
-Identified SPL bootloader (VOL DOWN + POWER + SOFT RESET)
(Tricolour screen):
DIAM100 MFG 64M
SPL-1.24.Hard
MicroP-Diam (LED) v11
PSOC-Diam STAGE_PVT v0x30
-Downloaded Stock SPL from here (after reading this thread: Heeeeeellllpppp UK ORANGE SPL RESTORE. Am I correct in thinking that despite having the latest 1.93 from Orange, I still install the 1.37 SPL? ). Haven’t yet installed, but will shortly do so having fully read and understood the advice in previously linked post, and info on modmydiamond.info
*EDIT* I had problems restoring the original SPL as the screen has now gone completely ballistic and is constantly registering this phantom pressing of the bottom corner of the screen. I managed to solve the problem by pressing down on the screen (which seemed to 'freeze' it), and then,using the hard keys, navigating to PROGRAMS>FILE EXPLORER and then (still using navigational hard keys) running SSPL-Manual.exe from the Diamond (then following instructions from above thread). Checked bootloader, now says SPL 1.37. Phew.
Now, what I’d like to know is:
Have I missed something? I’ve searched long and hard on this and other forums, and can only conclude that this screen issue is a hardware fault. My first port of call is hopefully going to be returning the phone to Orange, and hoping that they fix it under warranty. Has anyone got experience of returning a Diamond to Orange after having flashed it (and returned it to ‘stock’ ROM & SPL)? All previous posters who’ve discussed possible Orange warranty invalidation after flashing ROMs haven’t updated their thread with the results. Or maybe I’m searching for the wrong terms in the forums ...
If the worst comes to the worst (and having experienced Orange customer services for the past 10 years, I’m fully prepared for this ...), can anyone recommend any reliable HTC qualified technicians about who could possibly diagnose and repair my Diamond?
Apologies for the lengthy post. I’ve tried my best to search the forums for a solution, and I’m acutely aware of unnecessary newbie posts, but I’m kinda at the end of my tether here.
Yours hopefully ....
Orange are not all that likely to go poking around in the insides of the diamond to check every version is stock. I'd ring 154 and tell them the problem, don't mention that it has been flashed or tampered with at all. They will run you through a diagnostic session and probably sort out a replacement for the next day.
If you have an Orange official ROM and Spl you'll be fine, Orange get thousands of returns daily, they are not going to check each and every one for the correct software versions, as long as it has the right numbers somewhere it'll be fine, and I think you have done more than enough to cover that.
If you have any problems PM me.
Thanks for your reply. I called Orange earlier, played a little dumb, and they did just as you said. Although the only diagnostic they recommended was to perform a soft reset (no hard reset, no clearing storage - just soft reset).
I got the feeling they've had quite a few returns, as they didn't ask any questions about whether the handset had been damaged/exposed to extreme temperatures/any other potential damage-causing scenarios. They're sending out a replacement handset shell (handset only, minus battery & SIM) tomorrow morning to swap with my faulty one. I've had issues with Orange customer service in the past, so I am pleasantly staggeringly surprised by this unusually competent level of help from them.
Hopefully I'm not counting my chickens on this one, and the new handset works and no questions are asked about any flashing of the old one ...
Thanks again,
Most phone companies just do a straight swap on the door, so im guessing thats what they are giving you?
If thats the case, then i highly doubt they are going to bother chasing you up on it even if they ever notice. They must have loads of these things coming in everyday, they will probably just ship it back to htc, who might notice, but by then i doubt they will know where its come from.
Though just giving you a new shell seems a bit stingy!
New shell arrived at 9am this morning (I may have to temporarily rethink my opinions of Orange CS ...). The only part exchanged was the phone part - I even kept my old batter cover. I suppose it is slightly stingy, but also more convenient. The replacement is clearly a reconditioned model, which is fine with me. The reason I think it's reconditioned is that the screws inside the phone show signs of having been unscrewed, and there are minute marks around the screen which would indicate it's been removed, and probably replaced. The screen also feels different somehow - as if there are two membranes connecting when applying pressure with the stylus. Not an unpleasant sensation at all though.
So far, it's working well. Super fast (running Orange's latest ROM & Radio: 1.93.405.1WWE & 1.00.25.05) with an immediate response, so I may resist tampering with software for at least a day or two! Apart from installing MSVC - Cyberon Voice Dialler is a total waste of time in my eyes.
Fingers crossed, this handset will last the distance, and there'll be no flashing repercussions from Orange.
Cheers!
orange wont check the internal structure of th device
they once tried to tell me the omnia was unable to be debranded from there firmware it took me 10 minutes to do
I sent my orange diamond back after the backlight stayed permanently on.
I was worried about them checking, but i still left the hard spl on and the rom - they didnt bother checking
would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies
kamikserg said:
would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies
Click to expand...
Click to collapse
I've never had to provide Orange with proof of purchase when returning a phone to them but every time I did I had Orange Insurance on it which was bought when I bought the phone so they would have the details on the system.
I doubt Orange check these devices when returned. I sent a phone back for a scratch on the screen, they asked me if it affected normal operation to which I replied "Yes". They said "Are you sure because if we exchange and find the device still works you will be charged for it". I said "Yes", arranged the return and promptly tried to damage the screen further to stop it working. I gouged a crater into the screen without it failing and just had to let it go and hope nothing happened. I've never heard back from them and it's been at least 1 year.
i had this issue as well. i have tried everything then i have found that somone mentoned about AZTOR V7 rom. i had it once i remember. since my diamond came back from repair with comment: unauthorised software/unlock voids warranty i have decided to have last try.
AZTOR V7 rom solved the issue for me!!!!!!!!!!
hail AZ