Related
Heya,
I've been trying to ask some one in T-mobile tech support about why usb hosting doesnt seem to work with my Ameo ( i bought the 4 in 1 cable from expansys ) and after getting a few i dunno's they passed it up the chain to their tech support.
The voice mail i got from them went like, oh so i hear you want to plug your usb flash drive into your phone, well usb needs to have a master and slave device and computers are usb masters and flash drives are slave devices, and well so is your phone so you cant plug them in together, and even if you did well a phone cant have all the drivers needed for all those different usb drives, so no it cant do it.
I rang back to query that, and they wouldnt put me through. Seeing I'm a fellow t-mobile staff member and all, i thought it wasn't a very good effort.
Has any one else had any issues with T-mobile and their understanding of the Ameo?
edit... (toned down my rant)
*end rant* on the flip side of it iv'e had amamazingly good help from technical support regarding other issues with Vario's etc. i just found it a little strange some one wasn't as awear of the capabilities of the device as i wuld have hoped.
USB sticks on a T-Mobile Ameo
Hi,
I have the HTC 4 in 1 cable for the T-Mobile Ameo (HTC Advantage 7500) and the ability to access a USB thumbdrive or stick appears to depend on the device.
The following devices worked without a hitch:
- Kingston DataTraveler 1GB
- Q motion 1 GB
- SanDisk MobileMate SD+ (This a SD card reader in a USB stick format, very handy to coy data from a SD/miniSD/microSD card to your 7500 without going through Activesync)
Another noname USB stick that I have did not work.
So the trick is to find a low powered USB stick.
The response from T-Mobile is the typical CYA (cover your ...) answer of let's first say that it's not possible so that we don't have to be bothered with researching what is possible.
Cheers,
Tim
Sandisk SD+
tneese said:
Hi,
I have the HTC 4 in 1 cable for the T-Mobile Ameo (HTC Advantage 7500) and the ability to access a USB thumbdrive or stick appears to depend on the device.
The following devices worked without a hitch:
- Kingston DataTraveler 1GB
- Q motion 1 GB
- SanDisk MobileMate SD+ (This a SD card reader in a USB stick format, very handy to coy data from a SD/miniSD/microSD card to your 7500 without going through Activesync)
Another noname USB stick that I have did not work.
So the trick is to find a low powered USB stick.
The response from T-Mobile is the typical CYA (cover your ...) answer of let's first say that it's not possible so that we don't have to be bothered with researching what is possible.
Cheers,
Tim
Click to expand...
Click to collapse
I bought the Sandisk SD+ and tried to connect to the 4-1 cable USB port... I could not find my inserted SD card anywhere in the X7500. How and where can you see your files on the SD card??? Please help!
Are you running WM6?
You cannot blame T-Mobile for this: The 4-in-1 is an optional extra which has no bearing on the out-of-box functionality of the device.
T-Mobile neither PRODUCE NOR SELL the 4-in-1 cable. For this reason you cannot expect them to help you with it unless you're lucky enough to get someone on the line at C.S. who has one. Sure they sell the device, but they only need to know enough to get over customer connection and software issues.
It's a bit like me ringing Dell and asking them to help me with my computer desk.
Try Expansys or HTC themselves, you'll get nowhere with your network provider.
leoni1980 said:
Are you running WM6?
You cannot blame T-Mobile for this: The 4-in-1 is an optional extra which has no bearing on the out-of-box functionality of the device.
T-Mobile neither PRODUCE NOR SELL the 4-in-1 cable. For this reason you cannot expect them to help you with it unless you're lucky enough to get someone on the line at C.S. who has one. Sure they sell the device, but they only need to know enough to get over customer connection and software issues.
It's a bit like me ringing Dell and asking them to help me with my computer desk.
Try Expansys or HTC themselves, you'll get nowhere with your network provider.
Click to expand...
Click to collapse
Agree with leoni's argument, unless you bought the 4 in 1 cable from T-mobile, they should not be made to support it.
eaglesteve said:
Agree with leoni's argument, unless you bought the 4 in 1 cable from T-mobile, they should not be made to support it.
Click to expand...
Click to collapse
Hey, we agree on something
leoni1980 said:
Hey, we agree on something
Click to expand...
Click to collapse
LOL. I would always agree with you when you talk sense.
Personally I have found T-Mobile UK's suport for the Ameo to be total pants... remember it was no more than a month or two ago that they said (and i copied their email to me onto this forum) that there will be 'NO WM6 UPDATE FOR THE AMEO AS IT WORKS PERFECTLY WELL WITH WM5' - then they change their mind (or simply didnt realise it was coming out).
If as a company you are going to stock a convergence device (let's face it the Ameo is certainly no phone - it's a very good PDA that happens to have phone functionality!) they should be able to suport all it's features - especially if the support needed involves an OFFICIAL accessory manufactured by the maker of the device! At the very least they should be able to point you in the right direction for support, plus they shoudl never LIE which is basically what they did above - the device DOES suport host usb - and they just said 'a PC can but a phone can't' - what bull that is! It clearly shows they do not know what they are talking about and should not be on second line support!
Agreed!
adamelphick said:
Personally I have found T-Mobile UK's suport for the Ameo to be total pants... remember it was no more than a month or two ago that they said (and i copied their email to me onto this forum) that there will be 'NO WM6 UPDATE FOR THE AMEO AS IT WORKS PERFECTLY WELL WITH WM5' - then they change their mind (or simply didnt realise it was coming out).
If as a company you are going to stock a convergence device (let's face it the Ameo is certainly no phone - it's a very good PDA that happens to have phone functionality!) they should be able to suport all it's features - especially if the support needed involves an OFFICIAL accessory manufactured by the maker of the device! At the very least they should be able to point you in the right direction for support, plus they shoudl never LIE which is basically what they did above - the device DOES suport host usb - and they just said 'a PC can but a phone can't' - what bull that is! It clearly shows they do not know what they are talking about and should not be on second line support!
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Click to collapse
Especially since HTC will not support a T-Mobile branded device. They just tell you to go to.... T-Mobile, as it's an Ameo, not an Athena!
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
leoni1980 said:
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
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Click to collapse
@leoni1980
Dude, if HTC won't support it because it'sa a T-Mobile BRANDED device, who else are you going to turn to? T-Moibile. When they bought the device from HTC and sold it as their own, they also bought the responsibility to support it...
A Jaguar X-type is a Ford Mondeo... Ford won't fix it if it breaks, though - they'll tell you to go to Jaguar!
leoni1980 said:
This is ridiculous. If you have any experience of customer services you will realise that it is hit and miss. There is no customer services department in the world that's perfect: they all have trainees and incompetent staff lurking somewhere. This problem is not exclusive to T-Mobile, but in this situation I wouldn't have expected ANYONE to have the information you sought.
The 4-in-1 cable is an accessory. It might well be official but it is NOT SUPPLIED WITH THE PHONE, nor sold by T-Mobile. Even the best company in the world does not have every detail about everything that can be bought for every product they sell.
Your arguments are absurd and make you seem like the sort of person who just likes to moan about corporations, despite that fact that you are in the full knowledge of where to find help and information about a product.
I bought the 4-in-1 myself from Expansys, had I had any problems with it my first port of call would have been google or HERE followed by Expansys - I really can't understand what possessed you to try and glean information from your network supplier about an accessory you hadn't even bought from them.
And then posted a thread moaning about them.
Click to expand...
Click to collapse
@leoni1980
Dude, if HTC won't support it because it'sa a T-Mobile BRANDED device, who else are you going to turn to? T-Moibile. When they bought the device from HTC and sold it as their own, they also bought the responsibility to support it...
A Jaguar X-type is a Ford Mondeo... Ford won't fix it if it breaks, though - they'll tell you to go to Jaguar!
I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
Click to expand...
Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
Click to expand...
Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
Click to expand...
Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
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Click to collapse
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
Click to expand...
Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
Click to expand...
Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
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Hi everyone
I have the above as a works phone and cannot really SPL the thing. I have read all new ones are pre-loaded with 6.1?
Does anyone know when Orange plan on releasing a 6.1 update, or if a copy has got out into the wild, or if the new phones have been copied and if there is a some way I could update?
Many thanks for any comments from you techno gods out there....
htc has some website that you can look on to see if your company has a rom update. I'm from the states and htc hates us so we don't have that option. (unless we actually bought a kaiser and not a tilt) So I am not versed in the HTC website format.
orange not released an updated yet but you could use the latest HTC rom and put that on your phone but you will need to hard spl it first, i recommend 3.28 as im using it and everythings fine.
The rom is ruu_Kaiser_htc_wwe_3.28.405.0_radio_sign_28.83.40.02_1.65.16.25_ship.exe you can download from this site
if new to changing roms then you need to do a bit of re search on this site and also you'll need to load SSPL-KAIS first on your phone before the Kaiser-HardSPL3.28 and then finally the rom above. all available on this site somewhere.
At first it seems complicated but after 20 or so flashes its a dodle....
ChumleyEX said:
htc has some website that you can look on to see if your company has a rom update. I'm from the states and htc hates us so we don't have that option. (unless we actually bought a kaiser and not a tilt) So I am not versed in the HTC website format.
Click to expand...
Click to collapse
intrested in finding this website.... t-mobile staff didn't seem to know anything about a 6.1 update when i recently e-mailed them.
T-mobile maybe releasing the update in July or August is the official response to be timed with the release of the Vario 4
Bump!
If the phones that currently ship are coming with 6.1 is it possible to lift the rom and put it on my phone?
Thanks for any info....
My Kaiser that arrived on Friday has 6.0 on it not 6.1
It's on the Three network
Don't know about 3, but orange are I believe. I heard they took the phone out of sale for two weeks to make the change?
Surely on this doyen of PDA knowledge, someone can give me an answer. Aren't there any orange staff reading this?
Orange are rubbish - why would they give a ****?
Im disappointed in Orange. They are supposed to be releasing 6.1, but it never seems to happen... They say keep an eye on the download site, but the rom never arrives!
I wish they would sort this out... I love the phone, but a bit fed up that the vibrator never stops sometimes when I get an email!
S
actually if you compare orange to at&t orange is the better provider
for instance i broke my universal (spv m5000) and they deliver the next day. on 15 quid admin cost wereas at&t charge extortionat prices for this
they have a better 3g coverage great customer service
the only reason im dissappointed is because they **** about with there roms thats why its take a while to get them out i rang orange about a week ago and they said 5 months
but at least if it dies you can get a fast delivery of a new one
I wish they would hurry up!!
Do you know if they ship new ones with 6.1, or still 6.0??
S
They are shipping new ones with 6.1. There are several people on differant forums reporting how much quicker their replacement phones are to their old 6.0.
Can the new rom be lifted and put on to a version 6.0 without spl. ANYBODY??
Orange might never release the damn thing. I ask you, if its OK for new phones why not release it?
had my tytn II now for a couple of weeks and can say its 6.1. afaik all tytns now shipped by orange should be flashed with 6.1 but be wary in dealerships as they may still be clearing old stock running on 6
Mine has a small fault... I was just going to ignore it, but if the Orange Care replacement will be 6.1, then I might report it after all...
Anyone had an Orange Care replacement of a 6.0 for a 6.1??
Thanks
captainsensible2002 said:
Orange are rubbish - why would they give a ****?
Click to expand...
Click to collapse
Behave. You will get bad experiences with all networks, your infinitely superior network included.
As for 6.1, not in Orange stores yet. I work in Orange retail, theres certainly been no recall to update them. The website is listing them as out of stock when the retail allocation is still OK, so its possible the business website has pulled them to update them to 6.1 - even though on the spec sheet its still showing as ver 6.
hhmmm sound promising. the only ****er with replacing is the fact i have to keep the back cover which has started to deteriorate. and some of the clips have snapped of the back
jayjay8585 said:
hhmmm sound promising. the only ****er with replacing is the fact i have to keep the back cover which has started to deteriorate. and some of the clips have snapped of the back
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Click to collapse
Tell them the covers broken, you'll have to pay the admin fee regardless, a broken backdoor impedes normal function of the phone if say...the battery keeps falling out. Or something.
Generally though, handset replacements are refurbed kit which will obv be reflashed, so its feasible that it'll have 6.1 but I wouldnt hold out for it.
ill wait until the phone kicks it. at least the admins so low. atnt charge eq 200 quid for replacements and orange uk pay 15
lovin it
just had to have a replacement phone off orange care last week my replacement still as only got version 6 on it
Hello everybody,
I'm looking into buying a Kaiser and I came across this offer. The owner explained this:
the phone is still in working order but just lacks some of the better components that are not installed like the tytn 2 as your propably aware supports video calling and hsdpa access my phone does'nt. Also the bluetooth function does'nt work as it should (i can access other phones but when you come to pair the device with another, that does'nt work) You see i originally bought this phone before they were generally available in the shops,on ebay, which i believe came from a seller who worked in a T-mobile store who had access to this particular phone who then promptly sold to me,and that this phone was a " pre production model " hence it not working as you might expect. about the disc that you asked about i never recieved one with this phone. I hope this answers your questions, but as i say the phone is in working order for all other aspects.I believe a re install of windows mobile 6 should resolve these issues. Thanks for your question hope all this helps please do not hesitate to ask anymore subzero1972
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Click to collapse
He doesn't have any additional info like ROM/Bootloader/SPL. What do you think guys? Can the issues be repaired with just a rom flash? Or should I look for another Kaiser?
i just bought a new p4550 ... can't wait to flash it .
according to wikipedia
http://en.wikipedia.org/wiki/HTC_Kaiser
there is some problem with the video driver, and it's sad since its good based hardware. as i see the topics on kaiser i understand people use other video drivers for the kaiser.
my question, is the perfect video driver has found ?
or the device will be forever unperfect
anyone please ?
A question for HTC or your phone provider
What did HTC or the people who supplied your branded phone respond with? You have complained to them haven't you? Although people associated with the HTC Class Action website (search for that if you don't know what I mean) have come up with 3D drivers, they do nothing for ordinary 2D use or for playing videos etc so the hardware in the device isn't been fully taken advantage of by the existing setup. As theres nothing else out there that's capable of what the TyTN II offers including the tilting screen (and that's over a year since it was first released) it's important that a proper solution is achieved. The first step is writing to THEM.
i bought my phone through Ebay, so i have no one to complain and i saw an HTC reply in one of the posts here, they said they are not providing an multimedia device... well , what can you do now ?
You have the company responsible for it's manufacture/design
mohen said:
i bought my phone through Ebay, so i have no one to complain and i saw an HTC reply in one of the posts here, they said they are not providing an multimedia device... well , what can you do now ?
Click to expand...
Click to collapse
I didn't mean the individual/shop or business that sold the phone but the company that supplied and branded it for the seller such as HTC or the cell phone network provider if it's not a HTC branded device. I've read those comments as well but I think everyone unhappy with this aspect of the device should complain to those responsible for it's manufacture and design/programming and see how they respond before trying anything else.
okay i get you but still, like i said , htc comment was that the kaiser is not an multimedia device . we can assume they now going to release any fix since an year past already.
if u remember, there were some petition but nothing work else then this .
You still need to contact HTC/Branded provider of your device
I think you appear to have a good understanding of the situation but you are asking the wrong people what is going to happen. Before you go any further, you need to ask HTC or the network carrier who helped them develop your model of phone. If you believe what's already been written from some sources along the lines of nothing can be done and think that since its over a year since they first released the device so nothing will happen, then giving up and not even contacting HTC/The Network Carrier responsible for providing your device, is not going to get you anywhere is it?
The question remains, what has HTC or the network who developed your model of Kaiser responded with to you personally? Write a letter (or a few, what ever it takes to get a response) to them and then get back to us.