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I recently attempted to update the ROM in my Cingular 8125. The process stopped at 95% and I received an "Internal Error". Now, when I turn on the phone, it gets as far as the color RUU screen, and nothing else.
How can I find out if I can repair this situation myself or if I need to take it back to Cingular.
Hopefully you'll give Cingular a little more info regarding this than you gave us.
My psychic advisor is STILL on vacation so I can be of very little help to you, sorry!
What ROM were you running before and what ROM were you trying to flash it with? Did you CID unlock before you flashed?
Sorry - When I posted the 1st message, I was in a hurry...
I am not sure what ROM version was on the device before I attempted to update (I know, I should have paid attention, but I was not). The phone was new from Cingular and I had not done anything else to it besides load a couple of apps (Skype & Agile).
I attempted to run the file RUU_Wizard_225111_22511102_022511_CWS_WWE_Ship.exe that I downloaded from the HTC site. The update go to 95% and I received the error "ERROR [326]: INVALID COMMAND" - This NBF file cannot be used for your PDA Phone. Please check your NBF file." (I have attached a screenshot of the error to this post).
I am not sure what to do at this point.
Thanks,
Chris
Some folks at the Cingular forum are having the same issue with no solution offered.
I'd suggest putting the device into bootloader mode (Holding Record and Camera buttons while soft reseting) and then reflashing. Make sure not to launch any programs while flashing. I also don't touch the device at all as I've noticed the USB connection might slightly disconnect.
Good luck and let us know what happens.
I just tried reloading from the bootloader screen - no luck. Exact same error at 95%. Would it work to try to reload an original earlier ROM? If so, how would I go about trying that?
Chris
I had this same problem.....I went to the cingular site after having the problem. Before installing I stopped all applications then soft reset.
THen after it boots up install the file from cingular. It worked from their site. Not sure what changed but I am not having any problems now with the new ROM.
I had this same problem.....I went to the cingular site after having the problem. Before installing I stopped all applications then soft reset.
THen after it boots up install the file from cingular. It worked from their site. Not sure what changed but I am not having any problems now with the new ROM.
I have re-downloaded the ROM file from the Cingular site (actually it just redirects to the HTC site). Same problem. I cannot get to the point to even shut down any programs because the phone OS does not even load at this point. When I do a soft reset, I get the following (sorry for the blurry image - as you can see my good phone with the good camera is dead...)
I had a similar problem. I posted the fix on another thread and ppl said i was wrong, this wasnt it...but heres what worked for me.
Are you using a usb port on the front of the computer? if so, try pluggin into the ports on the back of your computer. I tried flashing the official rom from cingular a few times using front port and it stopped at the exact same % each time. got the same thing as you, colored bars.
Someone had mentioned to me that front usb ports don't work as well as back ones. give it a try. good luck
from the picture, it looks you have the G4 chip(u can see 2.25 0001)
Thanks to everyone for their input. From the suggestions above, I have tried various USB ports on my laptop and I always get to the same point. I have also called HTC tech support and they are pretty sure I have bricked my phone. I talked to Cingular and they have agreed to replace it. I have also researched the G4 chip issues (looked at the post: http://forum.xda-developers.com/viewtopic.php?t=56408).
Now I have the following question - When I get my new phone (which I will assume will have the G4 chip as well), the Cingular rep told me that it will already have the latest 2.25.0001 ROM on it. What are my options at that point to SIM unlock my phone. Will I be able to? From the post I referenced above, it sounds like I may not be able to with the G4 chip.
Chris
xtreme23 said:
from the picture, it looks you have the G4 chip(u can see 2.25 0001)
Click to expand...
Click to collapse
I second this observation! :shock:
This makes a major difference on wether or not you can even upgrade.
Search for G4 issues.
The .0001 in the IPS/SPL number will tell you which one you have.
The way I understand it is:
2.25 - G3
2.25.0001 - G4
I think this is the proper way to identify it.
slapper said:
Now I have the following question - When I get my new phone (which I will assume will have the G4 chip as well), the Cingular rep told me that it will already have the latest 2.25.0001 ROM on it. What are my options at that point to SIM unlock my phone. Will I be able to? From the post I referenced above, it sounds like I may not be able to with the G4 chip.
Chris
Click to expand...
Click to collapse
Chris, LokiwizMSL ( http://forum.xda-developers.com/viewtopic.php?t=50768 ) can SIM Unlock your device. Be sure to read the instructions.
Well - Now I have a new problem. So far, Cingular is refusing to replace my phone - saying that the ROM upgrade voided the warantee. I am still fighting that, but just in case I loose, is there any way to get my phone fixed once it has been "bricked"?
slapper said:
Well - Now I have a new problem. So far, Cingular is refusing to replace my phone - saying that the ROM upgrade voided the warantee. I am still fighting that, but just in case I loose, is there any way to get my phone fixed once it has been "bricked"?
Click to expand...
Click to collapse
If you installed an unofficial ROM then they are correct. You should never admit that you used a ROM that was not provided by HTC.
There are warnings all over this site about VOIDing your warranty.
Since you used the Official Update they are wrong.
Same problem with official Cingular 8125 ROM
I tried to flash the official Cingular ROM from the HTC site here:
http://www.htcamerica.net/docs/RUU_Wizard_225111_22511102_022511_CWS_WWE_Ship.exe
I got the same error at 95%:
"Error [326]: INVALID COMMAND This NBF file cannot be used for your PDA Phone. Please check your NBF file."
When I reset the phone I get the RGB bootloader screen and nothing else.
My phone is a G4 and was running ROM version 2.25.11.1 WWE before. The reason I tried to apply this ROM is because there was apparently no Extended ROM. None of the customization cabs executed on a hard reset. Also, in Device Information, there was no "ExtROM" listed.
This is the second phone that this has happened on. I thought the first time was just a fluke thing and I had a bad phone. But now I think there is an issue with this ROM.
Anyone have any idea what is going on here with this ROM? Does the fact that there was no Extended ROM have anything to do with this ROM not flashing properly?
Is there anything else to try or do I need to try to return the phone (AGAIN)?
how to fix the problem
read this thread carefully. The upgrade problem seems to be occuring on G4 chipped Wizards with the most current IPL/SPL.
http://forum.xda-developers.com/viewtopic.php?t=56088
take the official update. run it, when it finishes extracting look for the extracted NBF file in your
C:\Documents and Settings\yourusernamehere\Local Settings\Temp\the newest directory just made
find the NK.NBF file
extract it using the tutorial in the post above you will be flashing with the official cingular components sans IPL/SPL.
flash it and your are back up and running
I would have posted this earlier but i had to make sure it worked and was repeatable.
I think the problem with the new update is the new IPL/SPL version checking. It seems that if the patcher sees the same version already running it will give you that error at 95%. I've seen it on 3 phones already and I have been able to fix them by doing what i've told you above. You are already in bootloader mode and your phone is ready to accept a new rom anyways. My solution may not be the best for your phone and take no responsibilites but you are already desperate and need a fix. Good Luck!
Thanks for the reply, evilito. Since I hadn't gotten any replies for a few days, I decided to go ahead and try to exchange the phone at the Cingular store. They were baffled that this was the second phone I had returned for the exact same problem, but gave me a new phone anyway. I wish now that I had waited so that I could try evilito's solution to see if it works. As it is now, I am too scared to try any flashing on this new phone after my results with the first two. I would really hate to have to try to return a third phone
Can anyone else verify that there is a problem with the latest Cingular ROM when flashing a G4? Or did I really have two bad phones?
slapper said:
Now I have the following question - When I get my new phone (which I will assume will have the G4 chip as well), the Cingular rep told me that it will already have the latest 2.25.0001 ROM on it. What are my options at that point to SIM unlock my phone. Will I be able to? From the post I referenced above, it sounds like I may not be able to with the G4 chip.
Chris
Click to expand...
Click to collapse
Thats good to know, I thought that when we unlocked it and updated the ROM we lost Warentee Support. Where can you get the official Cingular 2.25 ROM. I am still on 2.17.
I was upgrading my t-mobile 8150(?) the k-jam with the new windows mobile 6 and in the middle of it my comp crashed!! now i am stuck at the bootloader mode (3 colored screen) and when i try to redo it i get to 99% and get a 302 error message. i follow the instructions given but keeps going in circles. its a G3 so is my phone bricked or is there a way to save it? i've been looking at this site all day but am now just more confused. lol thanks for your help!
No your phone isn't bricked. As long as you can get into the bootloader screen you should be ok. What you need to do is flash an official carrier rom either tmobile 2.26 or wizard love rom after you that than you can reflash to wm6. look at the stickies in the wizard forums that is where you can find these roms.
Thanks for the info but seems my techno curse continues. I tried the wizard love rom but it was in a different language and whem i tried the tmobile 2.26 i got "error 274 connection." Any more suggestions? Again thanks soo much for an issue I'm sure has been posted here a thouand times.
This happens to me all the time. I always use the Cingular 2.25 rom, it works perfectly and I have an I-mate K-JAM. Then, do the WM6 upgrade, but ensure all of your Norton and Antivirus and background running apps are shut down. Good luck.
yes also take out your mini sd card if you have one. even though its in another language it will work. "AVANTI means next. so just keep hitting that and you will be fine.
hmm been trying to d/l the Cingular 2.25 rom but the link seems to have stoped working...
It;s aaaaaaaaaaaaaaalllllllllliiiiiiiiiiivvvvvvvvvvvvvvvvveeeeeeeeeeeeeeeee!!! for now lol Lets see what happens after i install wm6 I couldn't get the cingular rom but i had already dowbloaded the button rom i found here earlier and it worked like a dream!! quick and easy!! thank you all soooooo much!
hi all. one more little thing. after adding the new rom to get it back to life, now the numbers don't match so i can't upgrade to wm6. i have ipl 1.01 spl 2.26. advice?
flash to the tmo 2.26 or cingular 2.25...that will give you an IPL/SPL of 2.xx
then, you can flash to WM6
i want to delete this message. can't find a way to do it.
there's any other way to flash without usb cable?? sorry to bug in this thread but i lost my usb connection somehow and did a hard reset and still doesn't work. my phone charges. and no is not my computer cuz my wifes phone same as mine does sync i have a tmobile mda also known as the cingular 8125.
fallon75 said:
hi all. one more little thing. after adding the new rom to get it back to life, now the numbers don't match so i can't upgrade to wm6. i have ipl 1.01 spl 2.26. advice?
Click to expand...
Click to collapse
keep reflashing buttons rom until both ipl/spl are the same number. if they are different, then the flash didn't complete correctly. (it happens often, so it's kinda normal). just keep reflashing. after both ipl/spl are the same, then CID unlock and then update to an official carrier...then flash a wm6.
can anyone help me??
Check if "USB" displayed when in bootloader mode (Camera+reset) with Wizard connected to PC.
If so, you may try to flash another ROM through bootloader.
starkwong said:
Check if "USB" displayed when in bootloader mode (Camera+reset) with Wizard connected to PC.
If so, you may try to flash another ROM through bootloader.
Click to expand...
Click to collapse
it does shows but how can i flash?? it still won't connect o my pc. my pc doesn't recognize it. but it does recognize my wifes phone.
Try to run RUU straight with Wizard connected and running in bootloader mode
Hey
I upgraded my phone from a molski rom to the wm6 rom and now it is stuck in the start/splash screen with MOLSKIs splash.
I done what was told in another thread but still nothing working( Mini SD Method).
Does anybody have any other ideas?
I can get to the bootloader but that about it.
NB: Its a G3 Device and it is CID Unlocked
Is the anyway to load a rom on a memory card and install it from bootloader
You could try flashing back to the rom that your device came shipped with aka your carriers rom.
Yeh, Doesnt seem to work.
I get the error 260 in RUU.
Maybe the Wizard Love Rom will work, but I can seem to get the rapidshare link to work.
Reboot your pc. Then kill off wcescomm.exe from task manager. Then disable any firewalls and remove your minisd card from your device. This may stop the errors. Try flashing your carriers rom again.
If the error msg is still there then report back here and I will find you a working link to wizard love.
Exact same message, Error 260.
I did try to do the Mini SD card method early, everything went smooth. It said completed and when I restarted the device, nothing had changed.
IPL/SPL 2.26, but my OS Version is : 6.00
The Splash Screen Im getting is from my old Rom, Molskis AKU 3.2
Know a place that I can get the Love rom From. I have searched everywhere.
Wizard Love is located here and here.
peter petrelli said:
Wizard Love is located here and here.
Click to expand...
Click to collapse
Download session invalid.
Cant seem to get anything from Rapidshare
Yass3r, I think you performed CID unlocking while IPL is 2.26...
Look at the sticky in the forum, get the Button's 1.05 ROM, flash it so IPL and SPL is downgraded to 1.01, then CID unlock your wizard again.
Hey
I cant seem to get anything from Rapidshare, maybe my ISP blocks it. Is there anywhere else that I can get those specific Roms from?
Hey Chaps,
Just thought earlier today i'd have a go at upgrading my phone with the new HTC firmware for my Vodafone Kaiser. First i tried it on it's own only to find the 'vendor' had blocked the upgrade, then i ran the HARDSPL software, when it rebooted my phone to the tri-colour screen i stopped pressing enter on the batch file and ran the HTC upgrade again! ... success - sort of; the upgrade got to 15% and stopped with a connection error (my usb's dodgy i think), then when the phone rebooted to the tri-colour boot loader it'd a) no longer accept the HTC Rom (vendor thing again) and b) become irritatingly broken.
Is it possible to flash an older vodafone rom to the device? if so, where can i find such a beast. Or does anyone know of any devilish ways to put the new rom on using the bog standard bootloader?
Thanks in advance big time to any clever phone experts who can de-brick my... er... brick
Dan.
your supposed to install hardspl before upgrading it if you try it on its own it will brick it at least thats what i heard from the stickies
azazelx, he has hardSPL installed, anyway.
@JimmyJangle: flash via microSD card. [url="http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash" URL]Read here.[/url]
You need winrar to extract file nbh from the shipped ROM.exe.
Hmm, i don't think i do have HardSPL actually installed,
When i saw the tricolour screen come up with different version information I stopped that batch file that was installing HARDSPL (impatiently) and started the HTC one (which failed at 15%). So now i (think) i have a phone with no firmware and the bootloader says:
KAIS130
SPL-1.56.0000
CPLD=8
I reckon if i can find a vodafone made rom the bootloader'll let me install it.
Any idea where i could find one?
What is ur orginal shipped ROM?
Your solution now is flash back the orginal ROM by using microSD card method I mentioned above, install HardSPL succesfully, then flash whatever ROM you prefer.
Hey Nghiem,
Thanks for the help, that link doesn't go anywhere though.
Also, wouldn't i need the original rom from somewhere in order to do that?
Thanks,
Dan
where did you buy the phone e.g vodafone, orange, etc...so I can tell you the original ROM? Because you phone CID is not unlock, hence you must flash the back the shippied one.
Get the WM 6.1 Vodaphone official here http://forum.xda-developers.com/showthread.php?t=365058
Hi,
I got the phone from Vodafone in the UK.
It had WM5 on it... erm, that's it.
I've just beem trying to load original voda roms back on to it but it's not happy - i don't know if they really are the originals though, one says 'reconstructed'.
Dan
Actually, that was the rom i tried and it came up with the Vendor ID error.
Dan.
Link on post #6 is the official not reconstructed. How about download directly from Vodafone website? It's strange when you have carrier ID block even with its ROM. Also, try reconstructed ROM listed here http://forum.xda-developers.com/showpost.php?p=1586817&postcount=2
Search for mtty, see if it can help you out.
MTTY saved the day!
Only 3 hours of my life lost!
Thanks,
Dan
Cheers. Don't forget to flash HardSPL and read the wiki before doing anything.
ok, some urgent help needed, yesterday ok, today will not start. only get as far as, 'smart mobility' R1.27.12.32 G22.45.88.07H D 1.56.00.00
phone is standard WM6 HTC. i have the 6.1 image for upgrading and tried to load using SD card, i get past tri colour screen, then loading, then checking then 'not allowed' and back to tri colour. it says KAIS130, SPL-1.93.000 CPLD-8. what?next
any help appreciated guys......
gazzacbr said:
ok, some urgent help needed, yesterday ok, today will not start. only get as far as, 'smart mobility' R1.27.12.32 G22.45.88.07H D 1.56.00.00
phone is standard WM6 HTC. i have the 6.1 image for upgrading and tried to load using SD card, i get past tri colour screen, then loading, then checking then 'not allowed' and back to tri colour. it says KAIS130, SPL-1.93.000 CPLD-8. what?next
any help appreciated guys......
Click to expand...
Click to collapse
To Flash a ROM you'll most likley need Hard SPL
Follow the "Getting Started" Link in my Sig.
If you cannot get WM to boot, you'll need to re-flash your orginal carriers ROM.
Ta
Dave
thanks for quick reply DaveShaw. fell at the first though, site for 'Cmonex's HardSPL 3.29SD' is blocked here in UAE, dont know why. are there any other links?
gazzacbr said:
thanks for quick reply DaveShaw. fell at the first though, site for 'Cmonex's HardSPL 3.29SD' is blocked here in UAE, dont know why. are there any other links?
Click to expand...
Click to collapse
You shouldn't be using cmonex's SD method the first time round. It is for upgrading only.
I have downloaded the package from point 2 (you should follow the USB method in post 3, NOT the SD set) and have upload it onto my site, please let me know when you are done with it.
http://taeguk.co.uk/xda/HardSPL and CidUnlocker.zip
Ta
Dave
ok, thanks DaveShaw, i have downloaded those files. the method in step 2 involves copying the jump progs to the device memory, which i do not have access to as it will not start. can i just copy to the sd card? thats why i was trying to flash a standard rom. i need a solution that will work just from the card. will the RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship.rar load using what i have on my phone now? i assume that the spl gets replaced when i upgrade to 6.1 with htc ruu. i can try anything as i have nothing to lose now (do i?)
gazzacbr said:
ok, thanks DaveShaw, i have downloaded those files. the method in step 2 involves copying the jump progs to the device memory, which i do not have access to as it will not start. can i just copy to the sd card? thats why i was trying to flash a standard rom. i need a solution that will work just from the card. will the RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship.rar load using what i have on my phone now? i assume that the spl gets replaced when i upgrade to 6.1 with htc ruu. i can try anything as i have nothing to lose now (do i?)
Click to expand...
Click to collapse
Enter your bootloader and try flashing any ROM supplied by your carrier to get into Windows Mobile.
What screen do you get stuck on? If it is the tri color screen check out the link in my signature.
Ta
Dave
Hi again, i am not actually 'stuck' on the screen as i can get into the loader, its just that i get the message saying that the (newer) rom will not load. i am extending my (c)rapidshare as free will not let me down load the 'standard' rom, then i will try that (just had to re-initialise my paypal and the passwords are on eWallet the phone, so ive reloaded the eWallet on my pc and ....so it goes on zzzzzzzzzz its funny how these things spiral down - not).
is there any way to update the spl only from the sd card?
gazzacbr said:
Hi again, i am not actually 'stuck' on the screen as i can get into the loader, its just that i get the message saying that the (newer) rom will not load. i am extending my (c)rapidshare as free will not let me down load the 'standard' rom, then i will try that (just had to re-initialise my paypal and the passwords are on eWallet the phone, so ive reloaded the eWallet on my pc and ....so it goes on zzzzzzzzzz its funny how these things spiral down - not).
is there any way to update the spl only from the sd card?
Click to expand...
Click to collapse
No.
Can your phone boot into Windows or not?
Ta
Dave
Hi, no, it will not boot to windows. just been reading around while 'RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship' is downloading. ive got connected with mtty and get cmd>. when i type boot i get 'Command Error !!!' i assume thats not good, i think rom is corrupted. tried standard HTC 6.1 RUU_Kaiser_HTC_FIN_3.29.414.0_radio_sign_25.83.40.02_1.65.17.56_Ship version 3.14.4.1 again on USB and after phone says 1% also message saying that it will not load error 294: invalid vendor id
gazzacbr said:
Hi, no, it will not boot to windows. just been reading around while 'RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship' is downloading. ive got connected with mtty and get cmd>. when i type boot i get 'Command Error !!!' i assume thats not good, i think rom is corrupted. tried standard HTC 6.1 RUU_Kaiser_HTC_FIN_3.29.414.0_radio_sign_25.83.40.02_1.65.17.56_Ship version 3.14.4.1 again on USB and after phone says 1% also message saying that it will not load error 294: invalid vendor id
Click to expand...
Click to collapse
Yeah, you need the ROM your carrier supplied.
Where is the Phone from?
Does a Hard Reset help?
Ta
Dave
woo hoo, yippeeeeeeeeeeeeee. the kaiser lives. back to standard 6.0 rom. cheers, i owe you a beer (or 2) if you are ever in abu dhabi, let me know ;-)
i can reload all from sprite backup (only from yesterday) to get me going again
but..... next will try to replace spl and then load 6.1. not sure why HTC standard would not let me update, i thought the ruu would update any htc phone
HardSPL 3.29 is first (yes?) then will try Kaiser_HTC_ASIA_HK_WWE_3.34.721.2 which sounds good. one more thing, my phone is not locked so do i need to do the 'SIM and CID-Unlock'
gazzacbr said:
woo hoo, yippeeeeeeeeeeeeee. the kaiser lives. back to standard 6.0 rom. cheers, i owe you a beer (or 2) if you are ever in abu dhabi, let me know ;-)
i can reload all from sprite backup (only from yesterday) to get me going again
but..... next will try to replace spl and then load 6.1. not sure why HTC standard would not let me update, i thought the ruu would update any htc phone
HardSPL 3.29 is first (yes?) then will try Kaiser_HTC_ASIA_HK_WWE_3.34.721.2 which sounds good. one more thing, my phone is not locked so do i need to do the 'SIM and CID-Unlock'
Click to expand...
Click to collapse
That's right, flash the HardSPL 3.29 first (SIM unlock is optional, CID unlock isn't needed - Hard SPL takes care of that - but it comes as part of the SIM unlock) then flash a WM6.1 ROM.
Ta
Dave
gazzacbr said:
not sure why HTC standard would not let me update, i thought the ruu would update any htc phone
Click to expand...
Click to collapse
Only if it's from the same region the RUU was intended for eg the European TyTN II's won't accept the latest Hong Kong WWE ROM by default because of this so as already suggested hardSPL works around this. My WM 6.0 UK original TyTN II upgraded to WM 6.1 OK but that was using the HTC UK provided ROM update. That updated everything required including the SPL and Radio to the required HTC versions. I'm back on the original WM 6.0 version though due to reliability issues with 6.1 and poor GPS performance.