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Hi all, first post so hello. I've been reading various reports on here and elsewhere about expansys' so called UK version.
Will the official UK phone be any different/better? I'm a bit concerned and wondered whether to send it back and wait for Tmobile to release it.
What you reckon?
Return
If you purchase a T-Mobile it will be locked not unlocked and I beleive the number will be HTC P3702 or 3.
The UK version will have more up-to-date software (HTC have delayed the release date to apply software fixes). Also, the Expansys Diamonds have been imported from HK, so it's not clear what will happen about the warranty.
If I were you, I'd play with the Diamond for a bit, then send it back to Expansys and try to get my money back. Then I'd buy an unlocked Diamond whenever it is properly released in the UK (probably sometime between the 15th and 25th) for much cheaper from somewhere like Play.com, TotalPDA or INKINO (I can't believe Expansys are charging even more than INKINO).
Dark Fire said:
The UK version will have more up-to-date software (HTC have delayed the release date to apply software fixes). Also, the Expansys Diamonds have been imported from HK, so it's not clear what will happen about the warranty.
If I were you, I'd play with the Diamond for a bit, then send it back to Expansys and try to get my money back. Then I'd buy an unlocked Diamond whenever it is properly released in the UK (probably sometime between the 15th and 25th) for much cheaper from somewhere like Play.com, TotalPDA or INKINO (I can't believe Expansys are charging even more than INKINO).
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Thanks for the quick replies.
I paid £120 for it with a 12 month £42.50 contract. Only had it couple of days so i think i have 14 days to cancel?
nokmond said:
Thanks for the quick replies.
I paid £120 for it with a 12 month £42.50 contract. Only had it couple of days so i think i have 14 days to cancel?
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I think thats expensive. Its probably cheaper for you to get it offline (totalpda 410, play.com about the same), and get some other phone for free with contract and ebay that.. or get just a contract at a discounted price from these online stores.
someone1234 said:
I think thats expensive. Its probably cheaper for you to get it offline (totalpda 410, play.com about the same), and get some other phone for free with contract and ebay that.. or get just a contract at a discounted price from these online stores.
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Thanks. How would i stand with returning the phone and cancelling the contract? Is it 14days to cancel? Would i get my £120 refunded?
nokmond said:
Thanks. How would i stand with returning the phone and cancelling the contract? Is it 14days to cancel? Would i get my £120 refunded?
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yes you will get all money back maybe a restock fee will apply, but most contract provides should not charge this.
You'll get a total refund. You're covered by distance selling regulations. Some people call this a cooling off period, but its actually to protect you from shoddy descriptions, since you can't physically see the product.
This 'cooling off' period is a myth, and doesnt automatically apply to phone contracts by any law. All networks build it into their T&C when you buy direct, but be very careful, some retailers like carephone warehouse for example are agents for say O2, and so have their own contract, which has no cooling off. If you walked into carephone warehouse store and signed up you'd be outta luck. Online, you could use distance selling regulations to cancel (yeah they still apply because its seen as a product).
If in dought, always buy online (with a decent credit card). Sounds funny doesnt it? only a coupla years ago we would be advising the opposite! But you have alot more protection now online and with a credit card.
Refuse to pay any restocking fee if they ask you for one say its not a UK device as advertised. All else fails, call your credit card company and let them deal with it
someone1234 said:
You'll get a total refund. You're covered by distance selling regulations. Some people call this a cooling off period, but its actually to protect you from shoddy descriptions, since you can't physically see the product.
This 'cooling off' period is a myth, and doesnt automatically apply to phone contracts by any law. All networks build it into their T&C when you buy direct, but be very careful, some retailers like carephone warehouse for example are agents for say O2, and so have their own contract, which has no cooling off. If you walked into carephone warehouse store and signed up you'd be outta luck. Online, you could use distance selling regulations to cancel (yeah they still apply because its seen as a product).
If in dought, always buy online (with a decent credit card). Sounds funny doesnt it? only a coupla years ago we would be advising the opposite! But you have alot more protection now online and with a credit card.
Refuse to pay any restocking fee if they ask you for one say its not a UK device as advertised. All else fails, call your credit card company and let them deal with it
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Thanks. I paid for it via credit card from expansys. Looks like play.com will be a better option.
nokmond said:
Thanks. I paid for it via credit card from expansys. Looks like play.com will be a better option.
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There's also a power seller on ebay eCell or something for 400 quid including postage. It'll be another import, but at that price i do think it may be worth considering for some people.
I have been waiting patiently to get one on a contract from O2 but I have not heard any news regarding the UK release and I'm beginning to lose patient + the price from Play.com is extremely attractive.
Perhaps I will wait until the iPhone 3G comes out in the hope that the price will come down further
It's £394.99 with this offer...
Tempted to go for it - but then I'm due for a renewal soon with T-Mobile.
Anyone know whether the upgrade from T-Mobile will be free or do they evaluate each case individually?
Just a friendly warning, my experience with Play.com is extremely bad... When they said they sent stuff out, they actually hadn't, delivery weeks later than agreed to, unfriendly/unknowledgable support, etc.
Then again, that might have been a fluke, instead of their general way of dealing with things. After that one time I never ordered from them again
I find Play.com pretty good for stock accuracy! It just ussually takes an extra day due to being in Jersey. I am still waiting on the batteries, but everytime it gets to the release date they change it!! very annoying, But ussually when it says in stock it is!! in my experience anyway!!
If i hadn't already got one! i'd defo be ordering from here!!
Chainfire said:
Just a friendly warning, my experience with Play.com is extremely bad... When they said they sent stuff out, they actually hadn't, delivery weeks later than agreed to, unfriendly/unknowledgable support, etc.
Then again, that might have been a fluke, instead of their general way of dealing with things. After that one time I never ordered from them again
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I have been using Play.com for the last 8 years and never experience a single problem with them. All my orders were always delivered on time (witin 5 working days), I reckon your case must of been a one-off
You should give them a second chance
I've just replied in another thread regarding play.com
Since they are based in Jersey (a tax free zone) the customers are liable for paying all VAT taxes if the phone gets held up at customs. This is clearly stated in their Terms & Conditions.
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
be careful guys.
well i got a gray import from HK and he gives a 12 month guarantee lol my HTC guarantee is worth nothing anyway after i flashed it, so i will that the £60 i saved (it was about 340 GBP) a spend it if anything does go wrong...
happyguy82 said:
I've just replied in another thread regarding play.com
Since they are based in Jersey (a tax free zone) the customers are liable for paying all VAT taxes if the phone gets held up at customs. This is clearly stated in their Terms & Conditions.
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
be careful guys.
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From HM Revenue & Customs website:
Goods purchased from traders in Jersey and Guernsey
Customs has in place with the Jersey and Guernsey Customs and Postal authorities a special scheme that allows many of their traders to collect and pay to UK Customs import VAT on sales they make to UK customers. These traders, who are approved by the Jersey and Guernsey authorities, are allocated a unique authorisation number and this should be stated on the outside of your package. Under these arrangements you will be asked to pay import VAT, if applicable, at the time you make your purchase, and will not have to pay any additional costs such as import VAT, or the Royal Mail handling fee, when you receive your goods.
Unless I misread it, I believe you don't need to pay any import VAT on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
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Sorry, but she's talking crap. HTC offer a global warranty for all their own branded devices, but it doesn't cover shipping costs, and this even covers the ones sold on grey import by expansys.
So worst case scenario, you have to pay for the courier to Milton Keynes and back....not exactly the end of the world!
And as for Play.com, I have been using them for years, and bought all sorts of stuff from them. never had to pay import duties, even on an xbox 360, and only ever had one problem, which the remedied as soon as the item was back in stock. Play are actually one of the better and more trustworthy online retailers out there.....
And besides, if your address is registered in the UK, they charge you VAT anyway....they seem to be one of the ones under that customs scheme mentioned above somewhere.
Dammit.... was just on Play.com, credit card in hand and its gone up to £429! Ragin, I missed the offer!
Still cheaper than most places though!
DanGlee said:
Dammit.... was just on Play.com, credit card in hand and its gone up to £429! Ragin, I missed the offer!
Still cheaper than most places though!
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LOL they are cheapest because they offer free delivery...now when you got it after ordering is another thing altogether.
DanGlee, i just saw it for £410 on http://www.mobilefun.co.uk/product/16495.htm
There may still be cheaper, that's just the cheapest i've seen so far.
Too late...
I went and ordered it from HandTec (www.handtec.co.uk) because it uses Google Checkout, makes my life that little easier!
It cost £425. So not too bad, most places are all around that price...
I'll be on this site now for the next week after I get it going through the forum and configuring it... I hope since I ordered it so late its the latest ROM!
Look forward to plenty of "OMGs this phone is wrecking my head" and "OMG I love it" replies
(word of warning, I'm coming from a Motorolla KRZR to Diamond WM6.1... there will be a learning curve... but it can't possibly be any worse that the yoke I have now!)
DG.
rhedgehog said:
Sorry, but she's talking crap. HTC offer a global warranty for all their own branded devices, but it doesn't cover shipping costs, and this even covers the ones sold on grey import by expansys.
So worst case scenario, you have to pay for the courier to Milton Keynes and back....not exactly the end of the world!
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I agree with that, and the Diamond has 2 years cover from what I read.
With all this glob-trotting around it makes sense to offer worldwide cover.
DanGlee said:
Too late...
I went and ordered it from HandTec (www.handtec.co.uk) because it uses Google Checkout, makes my life that little easier!
It cost £425. So not too bad, most places are all around that price...
I'll be on this site now for the next week after I get it going through the forum and configuring it... I hope since I ordered it so late its the latest ROM!
Look forward to plenty of "OMGs this phone is wrecking my head" and "OMG I love it" replies
(word of warning, I'm coming from a Motorolla KRZR to Diamond WM6.1... there will be a learning curve... but it can't possibly be any worse that the yoke I have now!)
DG.
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Well if they are uk spec then it will have the latest rom on it but like yourself i was a noob coming from a nokia n95 8gb symbian phone but ive enjoyed learning about this phone.
Just make sure the first thing you do is APPLY THOSE TWEAKS in the tweak thread...it will make it a hell of alot more better. ITs a shame that you have to apply those tweaks to make this phone really shine..should come like that but it seems like HTC just wanted to get the phone out asap.
Feel free to ask any questions if you have any problems...its the only way your gonna learn but before i got my phone..i read through most of the threads here so when i got the Diamond...i had a bit of a head start.
BTW thats a damn good price you got yours for..i paid £445 for mine from clove.
Doe anyone know if HTC diamond sold by play.com is a UK version or a grey import?
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Plenty of places in the UK to buy them from, if you had done a search you would have found a thread that listed all the places in UK that are selling them and they are uk spec.
But for you ill name a few:
www.expansys.com now have the official uk spec Diamonds
www.clove.co.uk
www.play.com
www.totalpda.co.uk
www.powerupmobile.com
www.htcdirect.co.uk
those are your best bets...think Expansys is based in Manchester but dont know if they allow you to go there and pick up the phone...best to ring them i suppose.
I would recommend Play.com. Never had any problems with them and at the moment it's only £399.99 with free delivery. Others sell it for about £435 or £440.
Yeah, sorry, should have done a search, but battery was dying on the laptop and no plug in sight!
Anyway, thanks for the links guys. I did heard that expansys were selling non official versions and thats one reason I asked, I have used them before but for nothing really as expensive as this.
Thats really cheap for Play, I may used them since I have an account with them...somewhere!
Now I will have the agonising wait and ensuing dissapointment that when I wake up the postman hasn't brought it its going to be a LONG week!
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
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Woah. If they don't have some super secret locking technology we've not seen until now, that could be a SERIOUSLY GOOD bargain....
harrysaab said:
vodafone gona sell it for £230 pay as you go locked on voda...
http://www.coolsmartphone.com/news4104.html
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The general consensus is that this is only if you're a business customer buying an additional handset for your account.
Surely if most places are selling it for £400+ Vodafone won't be giving them away with no contract?!
I saw the eBay one with the guy saying no GPS too - and got a bit worried about my pre order one. I actually emailed him and asked about it. He replied saying it was GPS Ready, but needed additional hardware. After a bit of research I emailed him back again saying I was sure it definately had it built in - within another day the auction had closed early!
Whether he'd done a quick sale, or realised his error - who knows?!
Play is the best price - unless you can get a bargain on eBay. Watch out for 'Next Day' sellers whos small print says a week+ unless you pay extra postage!
WARNING!!! if you buy from play.com in the UK, you'll have to pay VAT tax as the unit will probably be held up in customs.. reason being, Play.com ships from a tax free zone.
It's clearly stated in their terms & conditions that the customer is responsible for taxes. Read the fine print!!
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
If it is a USA order
If you are in the US, then the best place to buy the phone is from Ryan at Negri Electronics. I had a problem with the first two phones (the first was a power issue, the second was wifi). I emailed them in the morning, and by the afternoon I had a UPS overnight tracking order. They included return labels, and it was no questions asked. I have bought all my luxry phones starting back at the Nokia 8800 and up til now (yes I have a addiction for cell phones). NEVER HAD A SINGLE ISSUE! The Diamond also registered on the HTC site. The phone is shrink wrapped in the retail package (he has a network, and actually travels to get the product on or before release that are not grey's). Price my be higher or lower but not by much. I trully think its worth it, because you don't have to wonder about what your are getting or when. They ship the next business day (I gotta give them credit on their speed and customer service. The answer emails right away, and phone calls are 99% answered, and messages are returned immediately.
Heres the direct link: DIAMOND- http://www.negrielectronics.com/touch-diamond-unlocked-p-1506.html
DIAMOND PRO: http://www.negrielectronics.com/htc-touch-pro-p-1530.html
Desktop CRADLE: http://www.negrielectronics.com/touch-diamond-desktop-cradle-g300-p-1526.html
Mine is perfect. They really have their business together.
PS: This is not an advertisement, this is my honest opinion. I have made purchase from expansys (paid for overnight, got it a week later).
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
leaskovski said:
Do we know when UK networks are gonna start selling these on contracts?
Im assuming all of them are branding this phone?
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Click to collapse
Tmobile will be doing them from end of the month from what i have heard..as for voda, orange and o2 they will be carrying it but dont really know when...possibly July??.
As for branding??..yep you can be 110% sure that they will be all branded to some extent. As usual Tmobile will make sure its locked to their network and probably Orange. Voda and o2 will probably sell it unlocked but with their branding on it.
happyguy82 said:
2ndly, I called HTC UK the other day and they told me play.com isn't an authorised dealer so you won't get full UK warranty. I'm serious.. a girl at HTC told me...
Click to expand...
Click to collapse
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
Diamond
DanGlee said:
Hi,
This is my first post here, but the site is great and I've been coming back here for about 2 weeks while trying to decide if I should buy a diamond and I have to say the people, reviews and discussions have certainly swayed my choice into getting one. It was touch and go (pardon the pun) for a while after some initial bad reviews, but since the ROM update it seems everybody is a lot happier! I know it will take a bit of tweaking, but I'm a S/W engineer, so its nothing I'm afraid of, but it will be my first WM device, so I'm a little scared...
I nearly opted for the iPhone, but its a brick, if not a pretty cool device, but I want something that I can put in my pocket and use as a normal phone... I have an iPod for music and videos, a phone is a phone (but the GPS rocks)
Anyway, I digress, I do have only 2 questions and the first one is pretty redundant from reading this forum, but here goes:
I saw a Touch Diamond for sale on eBay and the guy selling it said that he was selling it because he was disappointed because when he came to use the GPS it was a lie and that he needed an extra component and had to carry something else around? Whats all this about. I did freak a little when I read in all the spec sheets that it was GPS "READY"... what does READY mean? I assume it comes with it all from reading the reviews.
Second question, since my mind is pretty made up and I will be getting one, where is the best place to buy one (for the UK, and UK spec) I'm not looking for cheapness, as i know they are knew and average is around £450ish (inc VAT and Delivery) but dunno where to get one from (Not eBay anyway) any advice on the best online shop, or if anybody knows of any shops that sell them (in Manchester) that would be great.
Thanks for any help in advance!
DG
Click to expand...
Click to collapse
It is GPS ready. Try http://www.networkingrus.com
p3eps said:
I bought mine from Devicewire - and when I registered it with HTC - it only says I have a one year warranty. I thought UK devices were supposed to have 2 years?
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Click to collapse
Really??? hmm... call HTC and ask them I guess...
Mine shows up as 1 year as well... but with the following message:
Note: Your POP (Proof of Purchase) determines your warranty period. If you cannot provide your POP, your product will be warranted within the above period.
any ideas?? am I still entitled to 2 years warranty??
Hi all,
I'll be traveling to London soon, and I want to buy the Diamond 2 there (since it's cheaper).
Can someone please recommend a store to get it from (online store is irrelevant)? I need it to be unlocked and sim free, of course.
Thanks
Tottenham Court Road is your sest bet . Take a walk and do some bartering , you should ge the price you want
Will try that, thanks wardy!
sunrise digital is a good bet, but make sure you have some quotes from other shops first or from the internet.
i got 70 off my original diamond because of going there
Where is sunrise digital?
Just tried this same thing on Tottenham Court Rd two days ago and was quoted 450 pounds falling to 391 when vat recovered at Heathrow. Didnt bother with the haggling and didnt check other stores--this was the store very near to Oxford Street think it is called Technics or something like that.
I think Sunrise is further up the road if my memory serves me right. Much better off ordering by mail and getting it sent over for about 340 pounds.
But sent where? I don't live in London.
I bought a Diamond2 in Sunrise, Tottenham Court Road 3 weeks ago. I paid £420 including fitted Brando screensaver. I have decided not to keep it and it is for sale in the Marketplace. Much cheaper than in the shop. So I am am the cheapest place in London to buy a D2
Let me know if interested.
Thanks.
I get VAT off the retail price, so the price you are offering is a bit too much. Good luck though
I live in NYC so only hotel address in London and that wouldnt work (I checked). Some UK online companies seem willing to send to New York for 340 pounds or so which ain't bad if you ask me (100 pounds less than TC Road more or less). I think there are threads on the marketplace forum which give the names and websites of these firms.
can you plz post some websites?
http://www.clove.co.uk/
loadstone007 said:
I get VAT off the retail price, so the price you are offering is a bit too much. Good luck though
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Not if you read the whole thread
Tottenham court Road used to be quite competitive, but in the last couple of years I have never had prices matched to the cheapest on the internet, obviously because of their overheads. They are great if you need something urgently and don't mind paying, but they no longer match or better other stores prices, particularly internet stores.
[email protected] said:
Tottenham court Road used to be quite competitive, but in the last couple of years I have never had prices matched to the cheapest on the internet, obviously because of their overheads. They are great if you need something urgently and don't mind paying, but they no longer match or better other stores prices, particularly internet stores.
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My own experience is that the cheaper internet stores never have them in stock (and don't always tell you that on the site) whereas supply in TCT Rd is usually plentiful.
Having just ventured forth, the big advantage of TC Rd to me coming from NYC on a short visit to London wasn't the price but the chance to handle the D2 physically and check it out. Very useful--I did and compared it to my HD and decided against but others may arrive at a different conclusion. As far as price goes, think the internet is still a better bet and seems to work well from those who have used it according to reports on other threads.
I live in DC, got mine yesterday (05-12-09 / 12-5-09 ) placed the order previous thursday.
purchased from Handtec (http://www.handtec.co.uk)
356.89 including shipping.
The only thing I was pretty unhappy about was that they shipped it using a fed ex envelope, and not a box. When I opened the envelope, things were bad enough to have me worried the device was borked. luckily enough everything is fine. I would have happily paid $10 more to have it shipped in a box.
Anyways, this was the cheapest i found online.
Are you sure, it is really cheaper in the UK?
When I read prices of 420 pounds, that is more than I have paid at amazon /Germany (450 euros).
Hi,
I ordered a Nexus 4 from Handtec on the release day. The amount was withdrawn from my credit card immediately.
A couple of days ago my order was cancelled and I got a refund. However due to conversion rates I lost 20 EUR.
This is not a big deal but the explanation from handtec was that it's nothing they can do about it.
1. They can deliver what I ordered. Do not take orders for products they can't deliver.
2. Do not withdraw the amount until the item has been shipped.
When I sent the above they answered by closing my support ticket. Disturbing!
I can live with this but it's a matter of principle. I will not order anything from Handtec again and I would recommend everyone to stay away from Handtec.
BR/Svanteson
That's the risk when buying in other currencies. The opposite happened to me, it's just the way money works.
The companies are only obligated to make the refund in the currency they operate with, and the amount they charged, so...
mELIANTE said:
The opposite happened to me, it's just the way money works.
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I want in on this scam!!
ziddey said:
I want in on this scam!!
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Click to collapse
Currency trading FTW!
Bad Experience with Handtec
Shortly before Christmas 2012 I purchased a (alleged unlocked) Galaxy S3 from Handtec. This was the fourth phone I had purchased from them and until then having had no problems had no reason to contact them after purchase.
The phone was set up for Virgin Media Internet France (which took a factory re-boot to uninstall). The phone, from what Samsung, Virgin Media and others told me was that it was most likely that it had been previously installed with a Virgin SIM card – a French one at that! The phone had been set up in French, the instructions were in French and it had a continental plug. It is my opinion that it was purchased by Virgin to be sold as a locked phone through their French outlets (which went bust last week) and that job lots were sold off to wholesalers.
The person I spoke to at their call centre told me that I should have been told it was an import (definitely not told!!) and I should have looked on the web where it was displayed (I placed the order by phone). The manager was off hand and I was left with the definite impression that it was “We don’t really care about your problems”.
Would I recommend them? Before this I had done so but not anymore – my advice is to pay a little more and purchase it from a store where you can go back and see them face to face.
I had thought of reporting them to Trading Standards but, hopefully, it this makes someone think twice about buying from them then they will have lost not only my custom but others.