Database Develop

Active sync error message, please help

:lol:
I am happy i have WM5 finally working and sweet on my MDA III, but i cannot syn my device with my outlook, or anything. I have tried with Outlook open, it gives me "Support code: 85010014" i have uninstalled and deleted the folder, repaired outlook and i am not using activesync 4.1 and it is still giving th error message. I also have SP2, everything up to date. I have deleted and created new pathnerships, and uninstalled and reinstalled, still getting the same problem. Please any ideas will help. It is not connecting to an exchange server, i have also read around so i decided to post mine.

Activesync and WM5
Activesync under WM5 is different than under WM2003. You didn't indicate how you were trying to sync, I assume via a usb cradle/cable. With WM2003 the syncronization via a usb protocol. For some reason under wm2005, they decided to switch to TCP/IP.
If you look in your PC's network connections with your phone plugged in you will find a window's mobile local area connection. Unplug the cable and the local area connection drops off. The observation is that you now have to allow this connection through whatever firewalls you have setup. This week when ever I had the firewall turn on ActiveSync would not work. I eventually removed and reinstalled Activesync 4.0 (I was on 4.1) and I assume the installation process configured my XP firewall correctly this time around. Check your firewall settings.

Tried it
I only have the windiws firewall, i even disabled the micrisoft antispyware and it still giving me the same error message

Activesync, WM5 and Windows Firewall
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)

Re: Activesync, WM5 and Windows Firewall
rschell said:
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)
Click to expand...
Click to collapse
Actually I believe you will find it needs ports 5678, 5679, 990, 26675, and 5721. Hope that helps

Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore

Tried it
i have tried it all, it is not working, i have disabled all firewall, something keeps popping up on my pda that it cannot get an ip, i just ignore from reading the wiki. I cannot get MS voice command to work, after install i get an error message, i really want to use WM5, i can do with out voice command, but active sync is very important. i think i will use active sync 3.8 in the mean while see if it works :?

obiesoft,
Are you using OST feature of Outlook? If so, make sure your Outlook client is connected to your Exchange Server during your first sync (i.e. when prompted choose "Connect" not "Work Offline", if not prompted check settings in Control Panel-Mail). Not to be confused with having ActiveSync connect directly to Exchange Server. This solved my problem with 85010014.
Good luck!

i am not using an exchange server, just outlook on a desktop, it syns perfectly on my laptop, so i am trying to find where the problem is. Also, my bluetooth always disconnects, why is this and how can i solve it?

Can i please get more help
Ok, My device synced with my laptop (which connects over wireless to the internet at home). I was happy about this so i copied my pst files from my outlook from desktop to the outlook folder on laptop and it now asks for password to an exchange server??? all this is weird, i just want all my contacts to go in with my calender info. Also the bluetooth is rubbish, it disconnects, any fixes or tricks to keep it up and running? i use HBH 300 headset. Also voice command is installed but when i activate it, it says "voice command ready" and then an error message pops us. I love WM5, but anything to fix these glitches so i can keep using it? Help will be greatly appreciated.

Hmm... sorry, don't have much else to add... might be time to unsinstall and re-install Outlook on your desktop....

Bluetooth
Well i will keep trying with outlook or if worst comes to the worst, enter everything onto my pda by hand. (DAMN).
But besides that, is anyone having problems with bluetooth? mine keeps disconnecting.

chinqui said:
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore
Click to expand...
Click to collapse
I also have the same problem. It has been driving me nutts for 4 days now. :evil:

WORKING!!!
I have a desktop which i sync my WM2003 with, but since i upgraded, i have been having problems. Now it is working, but this is what i did, nothing too technical
1. I have a laptop which has most of my downloads and programs i write for school and work.
2. I installed active sync 4.0 on my laptop and synced, it worked, but my data is on my desk top
3. on the desktop i went to C:\Documents and Settings\jiggaman\Local Settings\Application Data\Microsoft\Outlook (jiggaman is name of my desktop) and copied the personal data files to the same path on my laptop, then i opened outlook, deleted the dupilcate email accounts and synced, it worked!!
4. It updated my PDA and latop, all this means now is that i have to sync with laptop, not desktop anymore. So if you have another computer, you can try this cause it would not sync for the past 2 weeks with my desktop.
Good luck!
Any ideas on bluetooth? it is still acting up.

Re: Support Code 85010014
Hi there,
I had this problem with a PPC-6700 from Sprint. (EVDO HTC Apache with WM2005) I hacked around a lot, did the repairs, reinstalled ActiveSync, no go. I decided to reinstall Outlook and, for some reason, that did the trick. I also have 2 different versions of Office, Pro 2003 and the Student and Teacher Edition. I think I had problems with installing from the pro cd, but I'm not certain. Not sure if it has something to do with that or not.

I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!

foxnolds said:
I solved my ActiveSync problem with Error 85010014.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
Click to expand...
Click to collapse
Foxnolds! You are a genius! This worked for me just as you described - many thanks! My Wizard will be here in 3 days, but for now I was going mad not being able to get WM5 on my pda2k to sync with Outlook until I tried your solution. Voila!
This needs to go in the Wiki.....
-- Bob

jaxf250 said:
This needs to go in the Wiki.....
Click to expand...
Click to collapse
I'm glad it worked for you also.
I have since chosen to "Delete Mobile Device" from ActiveSync as I did not like the name it had chosen. I then disconnected, went to PDA
Start->Settings->System->About->Device ID
then set it to want I want it to read. :wink:
I then connected to ActiveSync and predictably saw the new connection wizard, BUT it warned it could not see Outlook at all! It suggested I install a version of Outlook etc. even though it was visible and running on my desktop! :evil:
I connected anyway - Contacts, Tasks, Calendar, Notes options greyed out. :roll:
Rebooted PC XP Pro SP2 and now ActiveSync options were available. I enable Syncing of Contacts, Tasks, Calendar and Notes. Resynced and got the dreaded 85010014 error status again! :evil:
UnInstalled and Re-Installed Outlook 2003 from the Office Suite but did not reboot PC. ReSynced and this time I get Windows PC: Attention required Error 8503001f :evil:
Microsoft ActiveSync said:
Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected.
Please open Outlook using the appropriate profile.
Support Code:8503001f
Click to expand...
Click to collapse
Maybe a reboot is required... So I'll post this and see... :roll:

I have now found that uninstalling the Outlook component from Office 2003, rebooting then re-installing Outlook component to be effective 90% of the time in curing ActiveSync errors.
To solve the hardest 10%, I have found that I need to update the Windows\system32\MAPI32.DLL which only can be done without Outlook or WCESMgr.exe running. (Use Windows Task Manager to kill them first)
See zip file of the MAPI32.DLL that always works for me, even if the existing version says it's identical (i.e. from Windows Copy Dialog).
I now have two XP SP2 PCs syncing up to WM2003SE XDA II and my WM2005 i-mate Jasjar.
P.S. I found a solution to AvantGo over sized text in WM2005, use Tweaks2K2 .NET version 3.15.0 feature #75-Double Pixeling deactivation for individual programs in VGA Devices.
I now manually sync via WiFi on my Jasjar using "AvantGo Connect" application, like I manually sync WeatherPanel as required as GPRS charges are criminal in this country!

Contacts wont sync on upgraded BlueAngel
I upgraded to WM5 and things are good so far. I had some trouble Syncing with 4.1 on my pc but not with my laptop. The problem now is that I have only been able to get my contacts to sync partially. Ive looked through the posting, but I have not been able to find any solutions. Any one out there know a way around this problem or a solution I should say.
Sysload

Sync problems

All of the sudden I am having problems sync'ing my phone with Outlook 2007. New contacts and calendars that I have added to Outlook will not sync to my phone. I thought that I had read somewhere that you could clear a setting in the Tilt to make this work but I can't find it anywhere now.
Anyone have any suggestions.
Tilt
Outlook 2007
Vista
Thanks!

Anybody have any ideas?

we started experiencing this too.
At first, it was just one person and then another. I noticed this morning I had the same issue.
Appointments created on my desktop machine do not sync to my phone. However, appointments created on my device will sync to my desktop.
I have been unable to resolve the issue so far.
I think I may try going back to outlook 2003 and see if this issue resolves.

I have had similar problems under XP in the past, where any appointment with a note attached would not sync, also any contact with a photo would not sync.
If you type the following (or cut and paste) into the 'run' window it may help or may not in your case - it certainly sorted my problem out
Regsvr32.exe %Windir%\System32\Ole32.dll
If it doesn't help - as it is a slightly different problem fix, then I am sorry I have no other ideas.
You could also try this site which is where the above fix came from originally:
http://forums.pocketpcfaq.com/viewforum.php?f=63
NOTE that I am talking about XP so not sure if the fix is suitable to try on Vista

AeronK said:
I have had similar problems under XP ...snip
Click to expand...
Click to collapse
I am only posting this so that you know that it does and can work - I have (at least so far) using the ROM in my sig - and Office 2007 on an XP Pro machine had no problems synching. I sync messages, contacts, calendar tasks notes and favorites.
FYI,
Bill

I have some variables I did not mention before such as groupwise and Vista OS, not to mention what we are changing in the server background.
Here is the 'shotgun' approach I used:
I noticed today my calendar was not syncing.
Appointments added on my PC would not sync to my device.
Appointments added on my device would sync to my PC.
(POSSIBLE PROBLEM #1)
I uninstalled Office 2007, rebooted and installed Office 2003 and the GroupWise connector.
The installation detected an install of GroupWise and asked to remove it…..I said yes.
(POSSIBLE PROBLEM #2)
During that process another message indicated that it was configured to use an ‘OFFLINE’ mailbox (It was configured to use ONLINE mailbox) did I want to delete the box. I said yes.
I launched Outllook 2003 and all was good.
(POSSIBLE PROBLEM #3)
Connected my device and WMDC launched and I got an error indicating a memory read write error cancel or proceed. I told it to proceed and the sync started but never progressed or completed.
I deleted the partnership between my device and computer. It warned that all contacts and mail and appointments synced with only that device would be removed. I said ok.
Connected my device and it removed the partnership and items described above.
I created a new partnership and it synced and everything worked.

Activesync Calendar Syncing Issue

OK, this just started for me. Yesterday, after entering a couple of appointments into my Tilt, I was able to sync to a MS Exchange Server wirelessly everything EXCEPT those 2 appointments. Mail/contacts work fine. Just not new appointments. However, I can enter them directly into Outlook 2003 and they sync back to the Tilt. No new appointment, re-occurring or not, with or without notes/reminders/attachments syncs. they are reflected on the Tilt, just won't sync. When connected via USB, I get the no help "Support Code 1" error.
My ROM/Radio/Hard SPL info is in my signature. Win XP (I don't know what service pack the server is, but no changes that have occured that coincide), Active Sync is 4.5.0. Death V.4 does have Thumbcal installed by default which, in an effort to resolve, switched to the standard calendar program. I also (in no particular order):
1. ran scanpst.exe on PC
2. ran detect and repair in Outlook
3. did Regsvr32.exe %Windir%\System32\ole32.dll
4. deleted and reconfigured relationship in Activesync
5. changed the durations of the past appointments AND
6. searched to no end XDA and the net for a solution.
Any assistance would be appreciated. TIA!!

-Sign into OWA check if all is ok.
-On your desktop, do the same in outlook
-Create a test appointment with notes on OWA and see if it sync with your desktop calendar.
*If it sync you're good and you may have to contact your exchange host to see if there's been any changes in your exchange setup settings for your device.
*If the sync fails, create a new outlook profile on your desktop. It's a possibilty you profile is corrupt. Any part of outlook can be corrupt and not effect outlook as a whole. In your case, your calendar isn't functioning properly.
-Also...if you had your exchange account for a while, check the personal folder file size. It can hold up to 1.96 gb but at around 1.75, 1.8 gb ... outlook may do some weird things. If this is the case, you need to start archiving.
Hope this helps.
My background on topic:
I used to do tech support for Honeywell where 80% were exchange email related. Most of the users used Blackberrys and a handfull of windows mobile users. I provided telephone & remote support with Landesk & Remote Desktop.

Thanks! I will check in the morning. After posting this I noticed that one of my PST was well into 2 gigs. I am in the process of moving stuff around and hopefully can get it to be a more reasonable size. Lots of rules to adjust. . . .
dwny said:
-Sign into OWA check if all is ok.
-On your desktop, do the same in outlook
-Create a test appointment with notes on OWA and see if it sync with your desktop calendar.
*If it sync you're good and you may have to contact your exchange host to see if there's been any changes in your exchange setup settings for your device.
*If the sync fails, create a new outlook profile on your desktop. It's a possibilty you profile is corrupt. Any part of outlook can be corrupt and not effect outlook as a whole. In your case, your calendar isn't functioning properly.
-Also...if you had your exchange account for a while, check the personal folder file size. It can hold up to 1.96 gb but at around 1.75, 1.8 gb ... outlook may do some weird things. If this is the case, you need to start archiving.
Hope this helps.
My background on topic:
I used to do tech support for Honeywell where 80% were exchange email related. Most of the users used Blackberrys and a handfull of windows mobile users. I provided telephone & remote support with Landesk & Remote Desktop.
Click to expand...
Click to collapse

OK, no luck. Entered an appointment with note in OWA, which synced fine with desktop. Adjusted pst size down to 1 gig, deleted and created a new profile in Outlook. Hard reset Tilt, contacted IT at work and no changes to Exchange Server. IT said contact ATT to see if it is something on their end, but I don't see how that could be.
This is a disaster for me.
I really need to have this working.
edit: One more interesting facet: if I just sync the calendars via USB (i.e. deselect MS Exchange and select "this PC"), syncing occurs. This is entirely related to the wireless component of syncing the calendar. Weird . . .
edit 2: well, flahed Duttys Hybrid, and all was good. Reflashed Death V4 and problem returned. Switched over to L26 KaiserDiamond V9 and problem resolved. NO FRIGGIN IDEA WHY. Thanks DWNY for the help, though. I suspect that my Exchange Server has something against Shogunmark.
dwny said:
-Sign into OWA check if all is ok.
-On your desktop, do the same in outlook
-Create a test appointment with notes on OWA and see if it sync with your desktop calendar.
*If it sync you're good and you may have to contact your exchange host to see if there's been any changes in your exchange setup settings for your device.
*If the sync fails, create a new outlook profile on your desktop. It's a possibility you profile is corrupt. Any part of outlook can be corrupt and not effect outlook as a whole. In your case, your calendar isn't functioning properly.
-Also...if you had your exchange account for a while, check the personal folder file size. It can hold up to 1.96 gb but at around 1.75, 1.8 gb ... outlook may do some weird things. If this is the case, you need to start archiving.
Hope this helps.
My background on topic:
I used to do tech support for Honeywell where 80% were exchange email related. Most of the users used Blackberrys and a handfull of windows mobile users. I provided telephone & remote support with Landesk & Remote Desktop.
Click to expand...
Click to collapse

Glad I could help ... somewhat.
What ever you do, do not upgrade to IE8 especially if you update your calendar with OWA. The new appointment will show up in your calendar but if you've created notes .... the won't sync to your phone.
Other browsers will show OWA in basic mode with only text entries, no HTML support.
Just a tid bit to share .....
ROMeOS 3.1 has worked great for me.
I'm a heavy Outlook user myself. These days I run my own IT Sub-Contracting company and do all my scheduling via OWA.

wireless_one said:
OK, no luck. Entered an appointment with note in OWA, which synced fine with desktop. Adjusted pst size down to 1 gig, deleted and created a new profile in Outlook. Hard reset Tilt, contacted IT at work and no changes to Exchange Server. IT said contact ATT to see if it is something on their end, but I don't see how that could be.
This is a disaster for me.
I really need to have this working.
edit: One more interesting facet: if I just sync the calendars via USB (i.e. deselect MS Exchange and select "this PC"), syncing occurs. This is entirely related to the wireless component of syncing the calendar. Weird . . .
edit 2: well, flahed Duttys Hybrid, and all was good. Reflashed Death V4 and problem returned. Switched over to L26 KaiserDiamond V9 and problem resolved. NO FRIGGIN IDEA WHY. Thanks DWNY for the help, though. I suspect that my Exchange Server has something against Shogunmark.
Click to expand...
Click to collapse
Ok, this is backi for me. This time with HDIII Sept 17th. Anyone find a solution to this?????

bump
wireless_one said:
Ok, this is backi for me. This time with HDIII Sept 17th. Anyone find a solution to this?????
Click to expand...
Click to collapse
Anybody? would love some help!

Not sure if anyone is still having this issue, but the fix for Calendar items created on device not syncing up to Exchange (but sync no problem from Exchange to device), do the following:
1. Go to Start/Settings/Clock & Alarm
2. Change your Time Zone to another zone, and OK.
3. Go into ActiveSync on device, and sync with exchange
4. Go back to Clock & Alarm and change your time zone back to appropriate time zone
5. sync with ActiveSync again.
Problem should be resolved. Has worked for me many of times.
Thanks!

Gmail via Activesync

Sync mail, calendar and contacts.
Check it out here...
http://www.google.com/mobile/winmo/sync.html

T0mmyL33 said:
Sync mail, calendar and contacts.
Check it out here...
http://www.google.com/mobile/winmo/sync.html
Click to expand...
Click to collapse
I have input all settings but it doesn't want to sync

I had this same issue since it was a suggestion for AthineOS's newest M2D release which is like a cross hybrid email system between 6.1 and 6.5.

Partially Working
According to the Google help forums, email syncing is not active yet. After reviewing the site below, there is no mention of emails syncing
http://www.google.com/mobile/winmo/sync.html
I was able to get contacts and calendar syncing.
If anyone is experiencing error 0x80004005, trying removing calendar sync. After successful sync, add calendar back. If error continues, try adding an entry to your calendar.

was anyone able to sync multiple calendars with WINDOWs mobile??
i tried m.google.com/sync but it says my phone is not compatible.
Even after changing the language, it didnt work, i m just able to downloadthe page but no calendar options in there.

when I go to m.google.com/sync
it tells me - device is not supported

well, google agenda and contacts sync works fine for me.. did not do anything special.. just the abc from google..
working whit the rom from -G-(garmin) version 10... just the plain full version.. no M2D or something els..
Thanks for the Tip!!

http://www.google.com/support/calendar/bin/answer.py?answer=89955
oO much better, because it sync's your outlook without your phone with google.

T0mmyL33 said:
If anyone is experiencing error 0x80004005, trying removing calendar sync. After successful sync, add calendar back. If error continues, try adding an entry to your calendar.
Click to expand...
Click to collapse
I had this error and the suggested solution didn't work.
However, the opposite (removing contact sync, sync, add contact back, sync) DID work.
It does seem a bit of a strange procedure, does anyone know what is causing this?

Sandeman1976 said:
I had this error and the suggested solution didn't work.
However, the opposite (removing contact sync, sync, add contact back, sync) DID work.
It does seem a bit of a strange procedure, does anyone know what is causing this?
Click to expand...
Click to collapse
I know this is a rather old message but I would like to share my knowledge as I searched for this 0x80004005 error for a while.
The trick is to disable the tasks in the syncing and then it works like a charme.

Google Sync with Diamond

Hey everyone,
Google recently released official sync support for Windows Mobile devices. Google Sync supports synchronization with Google Calendar and Google Contacts. Instructions can be found here.
The issue is that the instructions and respective screen shots do not correspond with the Touch Flo interface, and I see no way of inputting a server address within the Diamond's ActiveSync client.
Does anyone know how to set up Google Sync with the Diamond? Any help is appreciated! Thanks!
Elliot

Just follow the instructions from the link you provided.
I will start you off:
Start>Programs>ActiveSync>Menu>Add Server Source....
..and then follow the instructions from your link!

Thank you! I was confused because it asked for my email address before the server address. My calendar and contacts synced almost perfectly, but I still have a couple of issues that maybe you could resolve:
1. Despite that everything synced, ActiveSync shows an "Attention required" message that says,
"Synchronization could not be completed. If this condition persists, try deleted and then re-creating the device's sync relationships.
Support code:0x80004005"
2. Is there anyway to get the Diamond's calendar application to recognize and distinguish between the multiple calendars I have in Google Calendar?
Thanks again,
Elliot

Google sync is used only for contacts and calendar sync, so if you check the mail or task in the option of activesync, you will have an error.
Just check contact and calendar and enjoy.
++

I've had no luck in getting this to work. Always get this error 'ActiveSync cannot reach the server. Check that the server address and proxy server settings are correct' Support code: 0x80072F78
Any ideas?

Google Exchange
jezzer said:
I've had no luck in getting this to work. Always get this error 'ActiveSync cannot reach the server. Check that the server address and proxy server settings are correct' Support code: 0x80072F78
Any ideas?
Click to expand...
Click to collapse
It will work as I've tried it setting up sever on the diamond, but you can also do it via activync.
I have stopped using it as I would get a couple of good syncs then the same error messages as your getting.
Also google and outlook do not play nice with each other.
All my contacts revert to Lastname_Firstname on my diamond, and the "file as" gets messed up.
fadge

Just configured the sync options on my Diamond (1) with WM6.5. But the contact sync works fine, but none of my google calendar items will appear in the calendar of my Diamond.
Is this due to WM6.5? Or are there other possibilities?

Well I successfully synchronized my HTC Diamond. But after this the ActiveSync on my handset would start automatically after regular intervals creating memory issues for me. I tried all the methods available on this forum to solve this problem but finally I had to Hard-Reset my handset. So pls try this on ur own risk.

I just configured my phone to sync every 4hr on and off-peak times, but only told it to sync contacts and it seems to be working pretty well.
Hopefully, this will reduce the amount of time it spend syncing and then I can let OggSync manage my calendar. Unfortunately, I synced my calendar and contacts first so I now have a bunch of duplicate events on my google calendar.
I wish I had know about this months ago... doh! Thanks!