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Hey guys, i got my kaiser a couple of days ago. Its a brilliant machine and i love using internet on it using my wifi connection at home. Suddenly it has stopped browsing the internet. It connects to wifi alright, show good strength signal and everything but when i enter a web address it takes ages to respond and in the end gives the error 'check name and try again.' what's wrong with it...?
i'd appreciate if some could help.
P.S. i have done countless soft resets and a hard reset as well.
cheers
I've had problems like that before. By any chance is your router named something like Linksys or default? I'm wondering if it's connecting but not using the correct profile. I'm not sure about the phones but on a computer you can connect to wifi that is wep enabled without a wep key. You can't get any data from the router but it shows your connected.
Also have you tried another access point to rule out your router?
Don't you have to go to wifi settings and change it from BEST PERFORMANCE to BEST BATTERY or is it the other way around?
ChumleyEX said:
I've had problems like that before. By any chance is your router named something like Linksys or default? I'm wondering if it's connecting but not using the correct profile. I'm not sure about the phones but on a computer you can connect to wifi that is wep enabled without a wep key. You can't get any data from the router but it shows your connected.
Also have you tried another access point to rule out your router?
Click to expand...
Click to collapse
No, i haven't tried any other AP, its my home network and i have only one router. Its quite an old one but i am sure its not from linksys. Last time i successfuly used wifi internet on my kaiser was a few hours ago before i installed a remote desktop access program on my kaiser. I have uninstalled it now but the problem remains.
The phone might have profiles based on the name of the router, so if you have a common name and it picks another one up of that name, it could cause this sort of problem.
ChumleyEX said:
The phone might have profiles based on the name of the router, so if you have a common name and it picks another one up of that name, it could cause this sort of problem.
Click to expand...
Click to collapse
So what do i need to change, the name of the router or the profile on the kaiser, by the way , where is the profile on the pocket pc ?
P.S. its Belkin and the called WLAN.
go into the com manager and hit settings, then wireless lan. You might want to look around in there to see if you can remove the profile.
RESOLVED
ChumleyEX said:
go into the com manager and hit settings, then wireless lan. You might want to look around in there to see if you can remove the profile.
Click to expand...
Click to collapse
Hi again, you wouldn't believe what i am about to tell you. The problem gets solved like magic just with a couple of clicks. In your power settings for the wireless network, change it from best battery life to best performance and voila! it starts working. The moment you change it back to best battery life, it dies out. I have tested it time and again and use another utility called 'vxutil' to use different commands like ping and see information like default gateways and DNS and DHCP but everything was alright.
P.S. this will only work if the network settings are correct ALREADY!
Thanks for the help guys!
Hi, I've had my Tilt for a while now, and I just updated to the new WM6.1 ROM this morning. However, after the upgrade, I could no longer get the wifi to work. I can connect to the wireless networks (tried different networks both open and secure), but when I try go to a website or use the internet, it just sits there and then says cannot connect. I have tried everything I can think of to fix the problem. I tell it to connect through work and through the internet, and messed with some other setting but that wouldn't do it. I plugged the tilt into activesync and it used the computer's connect just fine. Anyone having or had this issue, or have any suggestions?
Chris
Did you install the remove hidden proxy CAB?
If not, go here and get it:
http://www.4shared.com/dir/6996097/3f1f5d36/cabs.html
It's the removeHiddenProxy4CWS_0522 file
There may be others that do the same thing.
I installed the hidden proxy cab on my tilt, and the wi-fi still isn't working. Any other suggestions on fixing this problem. It's killing me. I though I'd be able to upgrade and reinstall all my files in just over an hour before I ran into this issue.
Update: Okay, I reverted back to the previous WM6 ROM and the wifi worked with absolutely no problem right off the bat. I don't understand what the issue could be and whether anyone else is having the problem. I'm going to try the WM6.1 ROM one more time, and then give up. I have to have wifi because I'm not willing to fork out money for a data plan. Any solutions or suggestions would be greatly appreciated.
change the power mode for the wireless mode to 'Best Performance'. This worked for me. Start -> Settings -> Connections -> wireless lan -> Power mode -> Best Performance.
Work Around For Wi-Fi Problem
I have found a work around for this and have tested on my "Tilt" which works 100% for the windows mobile 6.1 rom. On your device go to start, settings, connections then click on the connection icon then manage existing connections. Create on new setting on top of Media Net settings which you will have two connections. Name it Cingular GPRS, Enter Cingular GPRS, then Cellular Line (GPRS, 3G) for your modem, click next access point name wap.cingular, click next then User name [email protected], Password encrypted. The only thing you need to do is when using the internet & text messaging to have settings set on bullet mark Cingular GPRS. When using MMS only check check bullet mark for Medit Net and have proxy settings enabled at all times which will not affect your Wi-Fi connection to browser the internet once you switch back to Cingular GPRS in your settings. https://www.wireless.att.com/suppor...tutorialsCategory=MEdia+Net&tutorialId=614410
Park said:
I have found a work around for this and have tested on my "Tilt" which works 100% for the windows mobile 6.1 rom. On your device go to start, settings, connections then click on the connection icon then manage existing connections. Create on new setting on top of Media Net settings which you will have two connections. Name it Cingular GPRS, Enter Cingular GPRS, then Cellular Line (GPRS, 3G) for your modem, click next access point name wap.cingular, click next then User name [email protected], Password encrypted. The only thing you need to do is when using the internet & text messaging to have settings set on bullet mark Cingular GPRS. When using MMS only check check bullet mark for Medit Net and have proxy settings enabled at all times which will not affect your Wi-Fi connection to browser the internet once you switch back to Cingular GPRS in your settings. https://www.wireless.att.com/suppor...tutorialsCategory=MEdia+Net&tutorialId=614410
Click to expand...
Click to collapse
Hi, I tried you solution several times, but still could not get the problem fixed. I guess I am just resolved to going back to the WM6 ROM. Thanks for the info though.
@abhijitray: I already tried changing the power settings when I first began having problems, so that's not it.
i have the same problem with my Tilt. But i found that when i connect to my PC with the USB cable, ActiveSync is on, my IE works fine. With Wifi connection, IE is still dead.
maybe an off topic question, but what does the new rom have that the original rom that came with the tilt doesn't? anyone have a link or something, or is it something like better batter performance? thx
i have tilt with the latest official WM6.1 ROM, and have no issues with Wifi.
Ok - here's my story.
I had a default WM 6.0 Official ROM Tilt and upgraded to ATT's 6.1. Immediately my WiFi stopped working. I waited for updates on this thread, and with my temper rising at such a poor release, I decided to go to Dutty's 6.1 Hybrid. Same thing - Wi-Fi didn't work. (To qualify, it would connect and get an IP address, but any attempt to access the net - ping, ftp, Gmaps, Activesync - would fail) I upgraded to the latest eMo radio and still didn't work. I scratched my head and decided to check my router. It's an older D-Link 802.11b and sadly the last firmware was released in 2005. I changed the settings on it to not use Turbo mode and voila, it connected. All happy and such.
But now the problem is slightly different. It will connect once, but after it disconnects (either because I manually turned off WiFi on the phone or the phone entered Standby mode) I cannot connect again. I literally have to reboot my router. This is great a home, but I worry when I have to use a public wifi hotspot. Any thoughts on that?
And yes, I have played around with the power settings.
Kojak
another thing I have noticed on my router is that my Tilt is not sending a hostname along with the DHCP request. Could that be the issue on the WiFi connection? I am wondering if that confuses the router.
Tom
I have the same problem too. tytn II with latest rom. At home with my old linksys which is a 802.11b device. If i disconnect wifi and then try to connect - the phone say - Unavailable. I notice that if i change the channel the phone connect just fine.... very strange
ps. sorry for my bad eng.
pasole said:
I have the same problem too. tytn II with latest rom. At home with my old linksys which is a 802.11b device. If i disconnect wifi and then try to connect - the phone say - Unavailable. I notice that if i change the channel the phone connect just fine.... very strange
ps. sorry for my bad eng.
Click to expand...
Click to collapse
I see the same here - I think that by changing the channel it reboots/resets the router and allows you to try again.
ps. don't worry about your english. If this board was in a different language, I am sure that most people here would not even be able to post a thing.
kojak_nyc said:
Ok - here's my story.
I had a default WM 6.0 Official ROM Tilt and upgraded to ATT's 6.1. Immediately my WiFi stopped working. I waited for updates on this thread, and with my temper rising at such a poor release, I decided to go to Dutty's 6.1 Hybrid. Same thing - Wi-Fi didn't work. (To qualify, it would connect and get an IP address, but any attempt to access the net - ping, ftp, Gmaps, Activesync - would fail) I upgraded to the latest eMo radio and still didn't work. I scratched my head and decided to check my router. It's an older D-Link 802.11b and sadly the last firmware was released in 2005. I changed the settings on it to not use Turbo mode and voila, it connected. All happy and such.
But now the problem is slightly different. It will connect once, but after it disconnects (either because I manually turned off WiFi on the phone or the phone entered Standby mode) I cannot connect again. I literally have to reboot my router. This is great a home, but I worry when I have to use a public wifi hotspot. Any thoughts on that?
And yes, I have played around with the power settings.
Kojak
Click to expand...
Click to collapse
Well, your problem sounds exactly the same as mine (WM6.1 official). Maybe I should have tried a public hotspot, but it just wouldn't work on my home network (I even cut off the encryption and made it open). I downgraded back to WM6 ROM and everything working fine, so I guess no WM6.1 for me.
It is definite a router by router problem. Had problems with the D-Link but I tried it on a Buffalo 802.11g router running Tomato firmware, and I had absolutely no problems. That being said, this could be either a:
802.11b problem?
D-Link problem?
Something must have changed in the WM 6.1 code from WM6.0 as it pertains to WiFi. If only it was as easy as a toggle setting to fix.
For me, it was the opposite. I could get WiFi to work at my office on Mobile 6.0, but I couldn't get my network at home to work. I have a Wireless-N network at home, and even though I set it to B-G only mode, it still wouldn't connect. As soon as I hit WM6.1, everything was fine.
Unfortunately, this happens more than one would think with Wireless network equipment.
kojak_nyc said:
It is definite a router by router problem. Had problems with the D-Link but I tried it on a Buffalo 802.11g router running Tomato firmware, and I had absolutely no problems. That being said, this could be either a:
802.11b problem?
D-Link problem?
Something must have changed in the WM 6.1 code from WM6.0 as it pertains to WiFi. If only it was as easy as a toggle setting to fix.
Click to expand...
Click to collapse
Kojak_nyc,
You hit it on the head. It is a router issue, although its not limited to the D-Link router because I have a 2wire HomePortal 1000HW and it also doesn't work. It is also on 802.11b, so that could also be the issue. Something must have changed between in the settings the WM6 and the WM6.1 upgrade. I'll go ahead an inform HTC of the issue (not that they'll do anything).
I believe that the once the tilt is updated to WM6.1, it no longer works on IEEE 802.11b.
I think this is a Dlink issue. I've got a linksys router at home and it connects to that fairly quickly. ssid on that isn't hidden cuz i've got vista machines that have a hard time connecting.
anyway, at work i've got a dlink di624, 802.11g, router and i've not been able to connect the kaiser to it. i think tomorrow i'll do what was suggested and just play around with the channels and find which works. the dlink's set to automatically choose the channel it uses so i'll hard code it for a channel i know the kaiser'll scan for and then see what happens.
if it doesn't work i'll juts keep using the 3g connection... i do have 6GB/mo and haven't come anywhere near using it up.
Experienced similar problem just now. I just upgraded to WM 6.1 and my WiFi connection's been unstable since last night. I have a wireless router with excellent signal on my room and enjoys streaming video before I upgraded to WM 6.1. When I reset the phone it restored WiFi connection again.
Hope you could share some tweaks to resolve this problem.
Thanks.
Hi,
all of a sudden I have this problem with my Kaiser that I can't access the internet using WLAN any more:
-turn on Kaiser Wifi in Comm Manager: ok
-connect to my WLAN: ok
-optain IP: ok (I see IP address in phone and on clients list on my WLAN router)
-Internet Explorer on Phone: no joy, always "Page not found"
-Network Test Utility on Phone: no joy, ping always times out
-also other applications (e.g. Quick GPS to update the satellite position data) can't access the internet
Does anybody have a clue? It used to work, and I don't know what could have caused this, I don't remember having changed anything.
My WLAN router and connection to the internet works of course...
Cheer
BigBadBayer
Give the wifi more power?
Can you ping the phone from another computer on your network?
Do you have proxy settings on the phone?
neutronscott said:
Can you ping the phone from another computer on your network?
Do you have proxy settings on the phone?
Click to expand...
Click to collapse
Thanks for the suggestion, I have not tried to ping my phone, will do it when at home.
Proxy settings? where could I configure those? I do'nt find anything in then Internet Explorer - I'm quite new to Windows Mobile.
To ChumleyEX: even when I am in the same room as my router with 100% signal strength it does not work..
i would look in the router settings
bigbadbayer said:
Hi,
all of a sudden I have this problem with my Kaiser that I can't access the internet using WLAN any more:
-turn on Kaiser Wifi in Comm Manager: ok
-connect to my WLAN: ok
-optain IP: ok (I see IP address in phone and on clients list on my WLAN router)
-Internet Explorer on Phone: no joy, always "Page not found"
-Network Test Utility on Phone: no joy, ping always times out
-also other applications (e.g. Quick GPS to update the satellite position data) can't access the internet
Does anybody have a clue? It used to work, and I don't know what could have caused this, I don't remember having changed anything.
My WLAN router and connection to the internet works of course...
Cheer
BigBadBayer
Click to expand...
Click to collapse
The phone had been working fine with the same hardware and firmware?
I've seen this issue with some WiFi routers, you need to increase the power of the phone WiFi signal, even when the phone is at 5 cm from the router.
In my case only old WM 6.0 radios, or 1.58.26.20 WM 6.1 radio connect without problems on "low power" setting, and from very far away.
I'm not sure what's wrong with that router, I have 4 laptops and all connect fine (obviously the laptop antena is 100 times bigger, and it has a lot more power available, but with the phone at 5 cm from the router, that's not the problem)
Solved thanks to
ChumleyEX and vcespon: you were right!
I had to change the wifi power slider to "best performance". Now it works.
Thank you.
vcespon: to the radio you mentioned (1.58.26.20 WM 6.1 radio), do you know where I could get it and flsh it?
aw I was right, I feel all tingly inside.
Tnx mate, i've been looking at this problem all day. Increasing the radio's signal strength worked for me too.
thanks... it works
Hello to all diamond people,
We all know, there is huge issue with this great phone about Wi-Fi connections. While Wi-Fi is one of the reasons people choosed touch diamond, what is their disapointment when they find out wi-fi doesn't work as it should.
I am talking about problem I am experiencing by myself - I am unable to connect to my home WPA secured and encrypted network. If I turn the security off on my router and wireless network becomes open, there is no problem at all.
But who wants unsecured, open wireless network at home, so all the neighbours can download whatever they want through your network?
Nobody.
During my research throughout forums I have come accross many people, experiencing same problem, but was not able to find the solution to the problem, or what is causing it.
My aim is to gather as many information as possible to help to fix this problem, so everyone could use wi-fi on their own home WPA secured wireless network.
Any ideas?
What is your ROM and radio versions? I've no problem connecting to my WPA enabled network. Which WPA option did you choose? It must match the same WPA option on your router. There are WPA, WPA-PSK, WPA2, and WPA2-PSK, then there are also TKIP and AES to choose from. Try setting both Diamond and router to use WPA-PSK (TKIP) first, this should have the highest compatibility with other WPA supported devices on your network. And make sure you use a strong passphrase, you can use a WPA key generator.
Hey,
both router and HTC are set to WPA -PSK under TKIP encryption. I use my own network key.
The thing is, in wireless lan manager i can see htc does connect, but only for about a second, then it starts reconnecting all over again.
Sometimes it does connect and works for few minutes and sometimes it does connect to router, but not to the internet. It drives me absolutely mad.
I tried Advanced Config -> Network -> WPA authentication - enabled/disabled, but still experiencing problems.
I have heard there used to be issues with ROMs provided by the network operators, but that is not my case.
ROM: DIB Diamond v 1.33
RADIO: 1.00.25.05
WPA secured
Hey,
If You want to use WPA secured wireless networks with Diamond go to Settings-Wireless LAN-Power Mode and there set Power Save Mode to Best Performance. It works
Sorry for my English...
6sauer said:
Hey,
both router and HTC are set to WPA -PSK under TKIP encryption. I use my own network key.
The thing is, in wireless lan manager i can see htc does connect, but only for about a second, then it starts reconnecting all over again.
Sometimes it does connect and works for few minutes and sometimes it does connect to router, but not to the internet. It drives me absolutely mad.
I tried Advanced Config -> Network -> WPA authentication - enabled/disabled, but still experiencing problems.
I have heard there used to be issues with ROMs provided by the network operators, but that is not my case.
ROM: DIB Diamond v 1.33
RADIO: 1.00.25.05
Click to expand...
Click to collapse
I guess it's probably not your ROM, since the DIB Diamond v1.33 is based on the newer 2.03 ROM. I was wondering, do other devices on your network have the same issue or it's only the Diamond? Connection dropping can be many reasons, and one of them is the router itself.
Reddish said:
Hey,
If You want to use WPA secured wireless networks with Diamond go to Settings-Wireless LAN-Power Mode and there set Power Save Mode to Best Performance. It works
Sorry for my English...
Click to expand...
Click to collapse
I don't have any problem even in Power Save mode.
Somewhere I have come accross the information some routers (particullary Belkins) do have problem with windows mobile devices.
Today I wrote to Belkin Support, thay should reply in 72 hours mad, however we may know more.
Since I am using unsecured wireless network now, at least I have activated the MAC addresses lock - only allowed MAC addresses can connect to router now. What do you think, how secure is that? There is no encryption now, could someone see the sommunication between me and the router?
Which Belkin router are you using? Check if there is a firmware update, you may want to try that.
MAC address filtering should be ok for now, it can stop the majority of people who try to use your network, it will take someone with a bit more networking knowledge to gain access to your network, but most people don't have that knowledge.
Yes, people can capture any unencrypted packets and read them. But if you're connecting to a secure website through HTTPS or any other secure protocols, the packets are still unreadable. For example, in the browser, if it's written https instead of http on the address bar, those sites are secure. Most regular websites are not secure though.
I was having a similar problem on my Touch Pro a while back. My router is also set to WPA-PSK/TKIP. Although you said you tried it, the solution for me was indeed to go into Advanced Config > Network > WPA Authentication > Disabled. I then removed all previous wifi settings and then added them again, and it connected without a problem.
It could be that there's something else preventing your connection, but from what I can tell you should at least have that setting disabled.
6sauer said:
Somewhere I have come accross the information some routers (particullary Belkins) do have problem with windows mobile devices.
Today I wrote to Belkin Support, thay should reply in 72 hours mad, however we may know more.
Since I am using unsecured wireless network now, at least I have activated the MAC addresses lock - only allowed MAC addresses can connect to router now. What do you think, how secure is that? There is no encryption now, could someone see the sommunication between me and the router?
Click to expand...
Click to collapse
its pretty secure, as you cant guess the password, you would have to get in and add your device to the list (which you would need the username and password for)
Hi guys!
I have a Touch Diamond 2. It's great and certainly an upgrade from my Touch Cruise!
I have a strange problem though. Whenever I try to connect through 3G (T-Mobile Netherlands), immediatly after it makes the connection, it gives the dialog 'cannot connect etc'. 3G is truly connected but no data is coming in.
Now I have found where the problem lies, sort of. 3G works fine when I don't configure my home Wifi connection. Whenever I configure that, 3G stops working. It doesn't matter if Wifi is turned on or off. 3G does have a dynamic ip, where my Wifi connection requires a static IP. But I make all these settings in the Wifi part of the configuration screen, the IP details are under the 802.11 b/g network card.
This used to work flawlessy on my Cruise. Anyone have a solution? Thanks!
good morning. as you are with tmobile i'd suggest you are having the same problems as me with tmobile uk. for some reason tmobile sets up a proxy server in your 3g data connection setup, this caused huge problems for me but clearing it solved them all.
try this first and see how you go.
Possible, but where exactly do I change the proxy settings of the 3G connection?
BeQuietAndDrive said:
Possible, but where exactly do I change the proxy settings of the 3G connection?
Click to expand...
Click to collapse
Hey that's a coincidence, just read the same question at GoT
I have similar problems.
Now and than my HSDPA connection works good, but at some moment I just can't reach any website.
Disconnecting and reconnecting to HSDPA sometimes helps, and sometimes I just have to wait a few minutes and than it works again.
I also tried another DNS (OpenDNS) but it doesn't solve the problem,
Proxy settings can be found at (I assume your dutch):
Instellingen> Meer> Verbindingen> Verbindingen> Mijn proxyserver instellen
At my TD2 is no proxy set, so thats not the cause.
Hope sombody else can help!
Do you have a static IP for WIFI as well? I kinda found out that setting WIFI on dynamic IP solves the 3G problem, so somehow they must be connected. But this should be able to work, it's almost as if 3G 'takes over' the static IP from the WIFI settings, but the connection settings from my 3G are offcourse set to dynamic.
I had exactly the same problem with my D2. I also had it on my Cruise with the later ROMs. The official HTC 6.1 ROM did not have this problem.
I experience it when I set up my wifi 802.11b/g network card in the phone to have a static IP address and set the default gateway. If I use DHCP there is no problem.
Setting the wifi card up on the phone DEFINITELY screws up the cellular data connection.
BeQuietAndDrive said:
Do you have a static IP for WIFI as well? I kinda found out that setting WIFI on dynamic IP solves the 3G problem, so somehow they must be connected. But this should be able to work, it's almost as if 3G 'takes over' the static IP from the WIFI settings, but the connection settings from my 3G are offcourse set to dynamic.
Click to expand...
Click to collapse
I use a dynamic IP, for me it doesn't work.
With my dear old Wizard (MDA Vario) I had no problem at all with the same settings!
yup thought i was the only one with this problem need a fix for it soon man otherwise we are gettin bumped for not havin the settings coz we on t-mobile
I solved it temporarily by setting Wifi to dynamic IP, but this prevents me from connecting at work. I'll send HTC an e-mail, let's see if they are willing to hot-fix this one
for me i find that the web sites work but any app that requires to go online ie facebook, msn, sky fire etc jus dont work wen you try to connect online......... stupid t-mobile
My connection problems are gone.
Maybe I (we) encountered hickups with the T-Mobile proxy-server....
maybe You can help me.
I have a MDA V (germany T-Mobile) and i can not connect to my AP here at Home.
I have a ASUS WL500g configured as AP behind my Firewall/Router. All other device in my house, a Laptop, a Netbook and a 'WII' working fine!
All get the IP from the Router, the AP works transparent.
D2 will not connect. The Mac-Address from the D2 is configured in the AP, and i can see the router statuspage and see the MAC of the D2 sometimes in the list. But only as "associated" and never as "associated authorized" as the Laptop here in example:
-------------------------------------------------
Stations List:
-------------
00:23:76:yy:xx:xx associated <-D2
00:1C:BF:yy:xx:xx associated authorized <- Laptop
--------------------------------------------------
I configured a lot in the settings, but i cant get the D2 online with wifi.
Can someone plz help a bit?
-
other question: if i manage the problem some day, is it possible to configure the Networksettings of the D2 device in the way that the device only use USB and te WiFI-Connection to access the internet? I hat it that the device use mobile-internet connection without asking me to do so.
Same problem
BeQuietAndDrive said:
I solved it temporarily by setting Wifi to dynamic IP, but this prevents me from connecting at work. I'll send HTC an e-mail, let's see if they are willing to hot-fix this one
Click to expand...
Click to collapse
I was experiencing the same problem, only with the difference that I am using 3 different Wi-Fi adapter settings every day (for 3 different networks - two with fixed IP and one with DHCP enabled. Most elegant solution that I came up with was a small, but very handy application called "WiFi Profiles". Settings for WiFi adapter are easily changed by choosing a profile that you want to use and applying it. Before you disconnect from WiFi network, you just set adapter to DHCP, and after that your GPRS/3G/HSDPA connection works like a charm. By the way, I am proud owner of Touch HD but I am using Dutty`s Topaz based rom V3.4 XTREME SHIP.