My XDA Stellar has just arrived and it has what appears to be a dead pixel a quarter of the way up the screen about 5mm in from the left hand edge. It's it is lit in blue on a black backround but is white on a white background.
Do I have grounds for a swap or will O2 say it's unavoidable etc?
I returned my tilt to ATT because of a dead pixel without a problem (within the first 30 days.) It was bright WM6 green and it drove me crazy
kaiser
i have a kaiser with a dead pixel not happy about it. been trying to fix it with software with no luck. im very dissappointed with it and htc wont replace the phone with only one dead pixel.
I had a dead/stuck pixel, all I did was massage the screen a bit , apply a little pressure and move your finger up and down over the dead pixel , should sort it out. As per company policy I think 3 dead pixels are required to get a replacemnt. After the massage(which was 20 days ago) the phone is fine without any sign of the dead pixel
Dead pixel
I'm sure this will not solve everyone's problem but it might help a few. I had a pixel that appeared to be always on. It showed blue when the background was black. I powered off my TyTn II several times and the problem was still there. Then I tried pulling the battery and "Bob's your Uncle" the problem went away. I have had this problem twice and each time the battery removal has solved the problem.
Hope this helpful to some of you
Ok I've tried using magic fingers on it and pulling out the battery but it's still there.
Think I will call Customer Services tomorrow and see what can be done. Ideally a swap out at my nearest store as it's a pain in the arse to do returns.
Quite annoying really as I'm dying to H-SPL and get a proper ROM on it, but whilst I'm undecided about what to do with it, don't think it is too wise.
how can i see if i have a dead pixel or not?
kareem9nba said:
how can i see if i have a dead pixel or not?
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If you haven't noticed it you haven't got one/any!
The pixel doesn't work i.e. it doesn't show the colour it is supposed to. Mine for example is permanently blue, so isn't noticeable on a blue background or a white one (white because red and green are also on to make white), but is noticeable on a black or green background and I would presume a red one too.
Guys, don't forget about my article in the Wiki, which can also help:
http://wiki.xda-developers.com/index.php?pagename=An Easy Way to Fix Dead & Stuck Pixel Problems
Menneisyys said:
Guys, don't forget about my article in the Wiki, which can also help:
http://wiki.xda-developers.com/index.php?pagename=An Easy Way to Fix Dead & Stuck Pixel Problems
Click to expand...
Click to collapse
Thanks I cycled it for 10 minutes and hasn't fixed it. I'll run it overnight and see if it works, but in any case O2 are doing a swap out on Tuesday.
I wouldn't be satisfied with a dead pixel either. Massaging shouldn't work in this case because the touch sensitive area should not touch the LCD.
I have one dead pixel on my TyTN II. When I called HTC Finland they said I need to have about six!!! to get it repaired under warranty.
I didn't check for dead pixels when I receiced the device (discovered the dead pixel later that same night) and didn't have time to deal with the issue, so weeks passed by.
My dead pixel is WM green and only visible during boot up.
from what i have gathered, the dead pixel problems occure a lot on the kaiser, the screen used are very cheap, that why ppl have noticed, that the kaiser has two different type of screen.
my first tytn 2 had a red dot on the black screen when you open the phone, during normal use, nothing shows up, i had it changed when i found out, and i spent about 1 hour checking through the new unit.
I have two program for checking dead and stuck pixels, one of them actually fixes the pixel problem, but as pointed out 50/50 chance.
let me know if anyone needs the program, and prepare to let it run fir a few hours.
kms
My answer to the original question:
NO!
On a device with a very low resolution screen such as the kaiser, a single dead pixel is not acceptable. Manufacturers who make LCD displays with millions of pixels typically have limits of 3-5 dead pixels, but this device has only a few hundred thousand, which makes a single pixel stand out like a sore thumb.
HTC should be ashamed that they can not support their devices. If my tilt had a dead pixel, i'd have taken it back to AT&T immediately. Contact your vendor and demand a replacement. If you've purchased it recently enough, and they refuse to take it back, send it back to them via certified and signature confirmation mail (tell them it's coming), and after it has been received, call your credit card company and revoke payment from the vendor.
Remember, unless the vendor had a highly visible disclaimer about dead pixels, if you received the unit with dead pixels it is defective and NOT what you paid for.
kms108 said:
from what i have gathered, the dead pixel problems occure a lot on the kaiser, the screen used are very cheap, that why ppl have noticed, that the kaiser has two different type of screen.
my first tytn 2 had a red dot on the black screen when you open the phone, during normal use, nothing shows up, i had it changed when i found out, and i spent about 1 hour checking through the new unit.
I have two program for checking dead and stuck pixels, one of them actually fixes the pixel problem, but as pointed out 50/50 chance.
let me know if anyone needs the program, and prepare to let it run fir a few hours.
kms
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I'd love a link to the programs you used.
How can I tell if my phone has a dead pixel or a stuck pixel? It is just one small white spec and it's annoying the hell out of me.
HTC has a serious quality control issue with it's new Kaiser. This is my 4th and I will exchange it again if I have to. It's just sad that I actually miss my 8525.. I might even give up and buy another 8525. It was a solid device imo.
Check this out if you DID NOT get the stuck pixels go away with the links posted above! The video really can help, and the other mentioned methods.
They didnt work for me, so here is my way out. I got my screen repaired UNDER WARRANTY!
I heard awful stories how HTC refused to swap devices/screens under warranty, because of dead/stuck pixels, if there isn't like 4-6 there.
But still, at least I got my Kaiser repaired under warranty, just by calling HTC official support. Got a statement there that my provider should fix it, then took down the reference number from HTC case and called my provider, and they agreed to swap it! (gave the reference number, and told that the screen is supposed to be swapped!) I am so happy right now! *Knocking the wood*. Hope I'll really get it back after 2 weeks with no stuck pixels on it anymore.
Of course I needed to tell them at HTC that I think itäs totally unacceptable to have 1 stuck pixel on the screen. As in comparison to 19 inches screen that equals to 15 stuck pixels! Don't know if that affected the decision, or maybe the customer support technician was one of the nice kind.
I just got my tilt two weeks ago and one friggin pixel went blue on me right in the middle. i was about to return the phone but "massaging the screen" trick worked.
im pretty disappointed with the quality of the screen.
Dead pixel came...dead pixel went
i've been using my store bought tytn 2 since may 2008 and i encountered a deal pixel today...
it was blue on black background and white on white background...near the today screen clock's last digit in portrait mode...
i kept my cool...the idea of massaging came to mind so i did a couple of finger swipes over the pixel...10 seconds into the problem but the dead pixel was still there...now i panicked a bit...but then i flicked the side of the phone near the power button and viola...the dead pixel is now alive...hope it doesn't recur...(fingers crossed)
maybe "flick from the side method" is worth mentioning in the wiki for other people experiencing dead pixels...?
Hi all,
I need help, or at least my Kaiser needs help!
Let me explain : a few days ago I saw that my waiting cursor was turning and turning. So I decided to perform a soft reset. No luck, the screen remained black after that.
After several soft resets, I thought it was time to do a hard reset. But it didn't work either!
I went through forums, wiki and lots of search engines, so my next move was to try the bootloader. Usuccesfully, except that now the green led is on. It doesn't blink, it's just green. And the screen is still black.
I've heard of white screen issues, of multicolor screen issues, but no case of black screen with the green led.
I never flashed my ROM, I don't use any cracked software and I allways take care of my phone, so I have no idea of what did happen.
What do you think about that? Is my Kaiser bricked? any comment ? Any advice ?
Thanks in advance.
Not Bricked
Hi
Sorry to hear your device has stopped working.
I don't think it's "Bricked" in the classic sense because you haven't done anything that would have damaged the boot section (IPL/SPL) of the ROM storage area (EPROM chip to be precise). It's possible that some part of the ROM memory has become corrupt on it's own. What were you doing at the time of the soft reset? If you were renaming/replacing files in the ROM of the device using a 3rd party file explorer this might have caused a problem of this kind but not much else.
It sounds more like some kind of hardware failure. Could you have damaged the Mini-USB port on the bottom of the phone? If you've never flashed a ROM, radio or splash screen then your manufacturer's (i.e. HTC's) warranty should be intact, if the device is within the warranty period. I think HTC offer a two year warranty period, but don't quote me on that. If you bought the item recently and have proof of purchase, you should probably take the device to the shop where you bought it and ask for a replacement under the warranty.
Cheers
andrew-in-woking
Thank you but...
I'm not very proud of it, but when my phone started to be a mess, I was trying one of the "fart machine" cabs floating around the forum... Sad end for a Kaiser.
Unfortunately in France we only get a one-year warranty on this kind of product (to force you to sign for an extra warranty I guess).
Ok then, I think I can only sell it on [email protected] for spare parts now, to save at least a few bucks.
Thank you for your comment anyway.
Hey guys, have a look at these stuck pixels. The occur only on a special grey tone but they happen... Especially on the flashlight app or the topbar of the (old) playstore... I made some pictures of it.
The funny or strange about them are that they dont appear on various pixel tester apps. That means: On a clear Black, White, Red, Green, Blue, Yellow, Cyan OR Magenta colored screen they are not visible. Just only on some special grey mixture which i couldnt clearly reproduce because the screenshots the htc make are very low quality.
If you look closely, especially the foto of the playstore. the stuck pixels are only in special rows
Here you go:
https://www.dropbox.com/sh/2grh2gjwvud0sli/P_0O7jhs1J
what do you think about that? fixable or not?
The SN begins with HT343
I would do a factory reset and if that does not help ask for an exchange.
Factory Rest didnt help and i made one earlier this morning. I'll change it. I dont know what it is and it seems that this kinda problem never occured anywhere so the safest way is to send it back and get a new one
if it was a computer i would say the problem is at the hardware on graphics chipset. in this case looks like hardware fault too but hope you can handle it with software.
Kukubski said:
I would do a factory reset and if that does not help ask for an exchange.
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fethi2 said:
if it was a computer i would say the problem is at the hardware on graphics chipset. in this case looks like hardware fault too but hope you can handle it with software.
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Click to collapse
I send it back one hour ago. If it makes things like that after a day, what will it do after a year?
Hi dear XDA members,
I have some problem about my Note 5. I bought my phone 17 days ago. It is genuine. I was walking. And weather was sunny. I opened my phone and tried to call someone. Brightness was %100 (manual). I saw, Light Sensor worked (more Brightness). And Promixity Sensor worked too. Because, I was speaking with friend. I finished my call then I looked the screen:
What the….. Screen turned a green, purple, pink, black, gray, navy blue hue. I shocked and I got screenshot, then restarted Note 5. I check the screen when restarted. It was okay. I opened the screenshot for check it too. SS was ok too. This is my 1st problem. And i didn’t see this again.
Now, a 2nd problem in same day:
I’m using Swiftkey app with gray keyboard theme. I was chatting with friend. I called him (weather was sunny again) and turned back to keyboard.
What !? Gray keyboard turned a greenish hue. And I check my wallpaper (i was gray too). Its bottom lines turned a greenish hue too. Then I restarted phone and problem finished again.
Later, I called Customer Service Representative of Samsung. I explained all problem. She told me: “Format your phone. If problem isn’t finish, bring phone to service.”
Then, I formatted phone. Tested it many time. And there is no problem for 6-7 hours. BUT… I got the problem again. But I found some interesting tips to check the problem.
1. I checked *#0*# . And everyting is okay.
2. I opened my wallpaper in “Gallery” . And bring its top line to bottom line. So, gray was gray. But wallpaper’s bottom line was greenish on desktop. So, i think this isn’t Screen Panel problem. Looks like graphic bug. (Btw, notification bar's background was greenish too.)
3. I tried to active Light Sensor without “Calls” . And there is no problem about colors. Only in “Calls” . Looks like graphic bug with “Calls”
4. I didn’t restart my Note 5 when i got the problem again. I tried to lock off / lock on. And I saw: Screen turned to normal.
So, friends.. I think i will bring phone to service for research this problem. But I’m not sure. Problem looks like software bug. OR HARDWARE ? And maybe GPU problem ? (I didn't get problem in games, apps, etc.) I’m Confused…
Please help me. Must i go to service ? Or wait for new update etc.
P.S: My English isn’t so good i think. Thanks for understanding and helps.
Is my topic visible ? I'm new in forum.
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
Brinith said:
Since this is a defect in their part, it should be covered under warranty. Just send it in, it is most likely a problem with the GPU or other component if even a format didn't fix it. If it was a software bug, the problem would be more widespread. It should be free of charge though because it isn't due to your use
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Thanks for reply mate. I called customer service representative again. He told me: "If your phone is defective, we'll give you new Note 5 or you can take your money back. This is for new purchased phone (in 1 - 30 days)"
I will bring phone to service tomorrow. But I will be sad, if they tell me "it is software problem." I don't want to give my phone for nothing. But I don't have another way.
TY again.
Hi again mates !
I got the phone from service yesterday. They found nothing (very funny).
I spoke with employee :
* M = Me
* E = Employee
M: Did you open the phone's case for check the problem ?
E: No, I can't open the phone. This is risky.
M: So, How did you understand there is no problem ??
E: I think you used the phone as obsessively.
M: Wait. Did you tell me "obsession" ? I saw the problem with my eyes !
E: Mr. Cpt. Price, I mean: Don't care about it. Just use the phone. I used your phone for test. I saw nothing. You must take a video if you see problem. So, we can send it to SAMSUNG as proof.
M: You are very funny. I saw truth today. I saw Samsung's quality. Give me my phone.
So, guys I got the phone. And I'm using it with %98 brightness on a sunny day. So, there is no problem for now. I took that problem with %100 brightness on a sunny day. If i get that problem, I press lock off / on button. And problem is being finished.
I think I won't send it to service again. I won't spend my time for nothing. Sad but true: Apple is better than Samsung about satisfaction of service.
I will use the phone and if see a serious problem, i will go to service then.
I think that was a software problem or bug. What is your thought and advice ?
Regards...
Do you have any idea ?
Blair Miller said:
Since you only brought the phone 17 days ago, may be you could to change a new one in your supplier?
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They told me: We need to find a problem for change the phone. So, we can show proof to Samsung.
I don't know, how is Samsung services in other countries. But in my country: Samsung services are bad.
I received a new Tablet from GeekBuying a few days ago.
at first when i tried to start it is showed no picture.
but the i noticed that if i move it around or touch it here and there it will show a fleeting picture.
sometimes the picture will stay for a few seconds and then when i move it it is gone, some weird blinking and screen noise.
I made a video of it still with the factory sticker on it's screen and contacted geekbuying customer's support.
They emailed me back and asked for the ID number of the tablet so they can give me a new firmware that will solve this problem.
I on my part told them that this not looks like a firmware problem because it behaves like something is loose or broken on the inside , and with movements get displaced and shows different screen picture or no picture.
since then 5 days passed and GeekBuying did not even bother getting back to me with answers.
here is the video that shows the problem:
does it sounds or looks like a firmware problem???
does this look like something fixable at home ?
Thanks