Hi all,
I need help, or at least my Kaiser needs help!
Let me explain : a few days ago I saw that my waiting cursor was turning and turning. So I decided to perform a soft reset. No luck, the screen remained black after that.
After several soft resets, I thought it was time to do a hard reset. But it didn't work either!
I went through forums, wiki and lots of search engines, so my next move was to try the bootloader. Usuccesfully, except that now the green led is on. It doesn't blink, it's just green. And the screen is still black.
I've heard of white screen issues, of multicolor screen issues, but no case of black screen with the green led.
I never flashed my ROM, I don't use any cracked software and I allways take care of my phone, so I have no idea of what did happen.
What do you think about that? Is my Kaiser bricked? any comment ? Any advice ?
Thanks in advance.
Not Bricked
Hi
Sorry to hear your device has stopped working.
I don't think it's "Bricked" in the classic sense because you haven't done anything that would have damaged the boot section (IPL/SPL) of the ROM storage area (EPROM chip to be precise). It's possible that some part of the ROM memory has become corrupt on it's own. What were you doing at the time of the soft reset? If you were renaming/replacing files in the ROM of the device using a 3rd party file explorer this might have caused a problem of this kind but not much else.
It sounds more like some kind of hardware failure. Could you have damaged the Mini-USB port on the bottom of the phone? If you've never flashed a ROM, radio or splash screen then your manufacturer's (i.e. HTC's) warranty should be intact, if the device is within the warranty period. I think HTC offer a two year warranty period, but don't quote me on that. If you bought the item recently and have proof of purchase, you should probably take the device to the shop where you bought it and ask for a replacement under the warranty.
Cheers
andrew-in-woking
Thank you but...
I'm not very proud of it, but when my phone started to be a mess, I was trying one of the "fart machine" cabs floating around the forum... Sad end for a Kaiser.
Unfortunately in France we only get a one-year warranty on this kind of product (to force you to sign for an extra warranty I guess).
Ok then, I think I can only sell it on [email protected] for spare parts now, to save at least a few bucks.
Thank you for your comment anyway.
Related
I've just got my phone repaired 2 days ago due to same problem and its dead again. It's showing me 4 colours bars, unable to boot or switch off. Please see attached photo.
Technician Notes on the Service Repair Job Card says " Reconnected Flexes, Loaded New Software and Passed all tests."
Whatever Flexes means? Hardware circuit board problem? Anybody knows whats that?
Its going to be another 2-3 weeks wait for Three Sydney to repair it....sigh....
I'm unable to find similar reported problem online. Anyone, please advice. It died when it shows nothing on the screen with blinking green light. I've not done any flashing or mod of any kind, its a 4 month old phone.
the flexes are what connects the screen/other hardware on the sliding face to the main board on the part that does not slide. Seems like your kaiser is putting itsself into bootloader for some reason. if you have knowledge of mtty maybe running some mtty commands would tell us more of why it seems to like to erase its on memory lol... there is a whole section in the wiki on mtty and I thread I believe also try contacting POF or OLI they have vast knowledge about the works of the kaiser
Thanks for the tips austinsnyc, after leaving it on with the bootloader screen for the whole night until it drain the batt completely, I was able to boot up again while charging.
I'm still interested to know why would it suddenly just go to bootloader screen, i'll read up on mtty.
Cheers,
JK
lol, you might have been fine if you just did a soft reset. but still that doesnt solve the issue of why it went into bootloader in the first place
Thanks for reminding about the soft reset, I tried that when it happen for the very first time I had this problem. That didn't help either and I had to send in for repair.
Whats the purpose of the bootloader anyway? In what situation would it appear normally?
you can manually place your device into bootloader by holding the camera button and then reset. a device going into bootloader out of the blue is usually never a good thing........unless maybe there was a situation where the camera button was somehow held down while your device restarted.
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
EDIT: In the hope that my Diamond will return to life by holding the power button, i have noticed i can still feel the vibration it usually makes when turning it on although NO DISPLAY
chaos-zero said:
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
Click to expand...
Click to collapse
Why you don't search the repair centre address from the HTC Australia pages?
I found this: http://www.htc.com/au/supportcontent.aspx?id=22104
Fonebiz Repair Centre
Address: 370 Whitehorse Road,
Nunawading,
VIC 3131
Tel: +613 98777688 (Australia Wide & International)
Fax: +613 98787988 (Australia Wide & International)
Business Hours: Monday to Friday 9am - 5:30pm (Australian EST)
Weekend and Public Holiday – Closed
Please ensure that you bring your Proof of Purchase and
all fault related accessories when you come into Fonebiz.
Thats the only problem, i have already thought of this, although i don't have proof of purchase anymore, can i still get it repaired without proof of purchase?
ANY Replies or ideas are appreciated, please HELP
I would contact them without a receipt you may have to pay for the repair
but I don't see why they should not make money of you repairing your broken device
Thanks for the reply, my question is, i bought this phone off a friend and knowing him he got it from someone else who probably has stolen it, so if i take it in for repairs and it is stolen I'm screwed....right?.....are they able to I.D a stolen device?
Thats what you get when you buy a stolen device. You'll pay it back one way another.
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
chaos-zero said:
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
Click to expand...
Click to collapse
I think its a case of what goes around, comes around.
Hey
I have a similar problem. But mine is bought and original and I have a receipt. Anyways, there's no way around the sending, is there? Because, I think, it'll take a lot of time and regarding the fact, that the mistake is on my side, the warranty is void, isn't it?
Hi there. Long-time lurker, first-time poster here. There’s something amiss with the alignment of my HTC Diamond (Orange UK – upgrade from August). It’s as if the screen is repeatedly being pressed on the bottom right hand corner (so it’s pretty much permanently cycling through PROGRAMS, REMOVE, DONE etc.). There are a number of threads floating around this forum regarding screen alignment going nuts, but they all seem to be happening when the device gets hot – with mine it happens constantly, regardless of temperature. And, it’s not just when I touch the screen, it’s all the time.
What I’ve done to try and fix the issue:
-Re-aligned screen (via ‘Settings’) – this usually takes several attempts
-Soft reset
-Hard reset
-Removed screen protector
-Tapped the four corners of the screen firmly (www.htcwiki.com)
-Opened ‘note’, pressed firmly, drawn line with stylus (as advised on www.htcwiki.com)
-Flashed back to stock ROM
None of this has made the slightest difference, so now I’m trying to get the phone returned to stock settings, so hopefully my warranty won’t be invalidated. Steps I’ve taken so far:
-Cleared internal storage (via SETTINGS).
-Hard reset
-Flashed latest (1.93) ROM from the Orange UK website (www.orange.co.uk)
-Identified SPL bootloader (VOL DOWN + POWER + SOFT RESET)
(Tricolour screen):
DIAM100 MFG 64M
SPL-1.24.Hard
MicroP-Diam (LED) v11
PSOC-Diam STAGE_PVT v0x30
-Downloaded Stock SPL from here (after reading this thread: Heeeeeellllpppp UK ORANGE SPL RESTORE. Am I correct in thinking that despite having the latest 1.93 from Orange, I still install the 1.37 SPL? ). Haven’t yet installed, but will shortly do so having fully read and understood the advice in previously linked post, and info on modmydiamond.info
*EDIT* I had problems restoring the original SPL as the screen has now gone completely ballistic and is constantly registering this phantom pressing of the bottom corner of the screen. I managed to solve the problem by pressing down on the screen (which seemed to 'freeze' it), and then,using the hard keys, navigating to PROGRAMS>FILE EXPLORER and then (still using navigational hard keys) running SSPL-Manual.exe from the Diamond (then following instructions from above thread). Checked bootloader, now says SPL 1.37. Phew.
Now, what I’d like to know is:
Have I missed something? I’ve searched long and hard on this and other forums, and can only conclude that this screen issue is a hardware fault. My first port of call is hopefully going to be returning the phone to Orange, and hoping that they fix it under warranty. Has anyone got experience of returning a Diamond to Orange after having flashed it (and returned it to ‘stock’ ROM & SPL)? All previous posters who’ve discussed possible Orange warranty invalidation after flashing ROMs haven’t updated their thread with the results. Or maybe I’m searching for the wrong terms in the forums ...
If the worst comes to the worst (and having experienced Orange customer services for the past 10 years, I’m fully prepared for this ...), can anyone recommend any reliable HTC qualified technicians about who could possibly diagnose and repair my Diamond?
Apologies for the lengthy post. I’ve tried my best to search the forums for a solution, and I’m acutely aware of unnecessary newbie posts, but I’m kinda at the end of my tether here.
Yours hopefully ....
Orange are not all that likely to go poking around in the insides of the diamond to check every version is stock. I'd ring 154 and tell them the problem, don't mention that it has been flashed or tampered with at all. They will run you through a diagnostic session and probably sort out a replacement for the next day.
If you have an Orange official ROM and Spl you'll be fine, Orange get thousands of returns daily, they are not going to check each and every one for the correct software versions, as long as it has the right numbers somewhere it'll be fine, and I think you have done more than enough to cover that.
If you have any problems PM me.
Thanks for your reply. I called Orange earlier, played a little dumb, and they did just as you said. Although the only diagnostic they recommended was to perform a soft reset (no hard reset, no clearing storage - just soft reset).
I got the feeling they've had quite a few returns, as they didn't ask any questions about whether the handset had been damaged/exposed to extreme temperatures/any other potential damage-causing scenarios. They're sending out a replacement handset shell (handset only, minus battery & SIM) tomorrow morning to swap with my faulty one. I've had issues with Orange customer service in the past, so I am pleasantly staggeringly surprised by this unusually competent level of help from them.
Hopefully I'm not counting my chickens on this one, and the new handset works and no questions are asked about any flashing of the old one ...
Thanks again,
Most phone companies just do a straight swap on the door, so im guessing thats what they are giving you?
If thats the case, then i highly doubt they are going to bother chasing you up on it even if they ever notice. They must have loads of these things coming in everyday, they will probably just ship it back to htc, who might notice, but by then i doubt they will know where its come from.
Though just giving you a new shell seems a bit stingy!
New shell arrived at 9am this morning (I may have to temporarily rethink my opinions of Orange CS ...). The only part exchanged was the phone part - I even kept my old batter cover. I suppose it is slightly stingy, but also more convenient. The replacement is clearly a reconditioned model, which is fine with me. The reason I think it's reconditioned is that the screws inside the phone show signs of having been unscrewed, and there are minute marks around the screen which would indicate it's been removed, and probably replaced. The screen also feels different somehow - as if there are two membranes connecting when applying pressure with the stylus. Not an unpleasant sensation at all though.
So far, it's working well. Super fast (running Orange's latest ROM & Radio: 1.93.405.1WWE & 1.00.25.05) with an immediate response, so I may resist tampering with software for at least a day or two! Apart from installing MSVC - Cyberon Voice Dialler is a total waste of time in my eyes.
Fingers crossed, this handset will last the distance, and there'll be no flashing repercussions from Orange.
Cheers!
orange wont check the internal structure of th device
they once tried to tell me the omnia was unable to be debranded from there firmware it took me 10 minutes to do
I sent my orange diamond back after the backlight stayed permanently on.
I was worried about them checking, but i still left the hard spl on and the rom - they didnt bother checking
would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies
kamikserg said:
would anyone tell me if i send the faulty orange phone to orange service without proof of purchase. Would they check phone or repair it without proof of purchase?
Appreciated for your replies
Click to expand...
Click to collapse
I've never had to provide Orange with proof of purchase when returning a phone to them but every time I did I had Orange Insurance on it which was bought when I bought the phone so they would have the details on the system.
I doubt Orange check these devices when returned. I sent a phone back for a scratch on the screen, they asked me if it affected normal operation to which I replied "Yes". They said "Are you sure because if we exchange and find the device still works you will be charged for it". I said "Yes", arranged the return and promptly tried to damage the screen further to stop it working. I gouged a crater into the screen without it failing and just had to let it go and hope nothing happened. I've never heard back from them and it's been at least 1 year.
i had this issue as well. i have tried everything then i have found that somone mentoned about AZTOR V7 rom. i had it once i remember. since my diamond came back from repair with comment: unauthorised software/unlock voids warranty i have decided to have last try.
AZTOR V7 rom solved the issue for me!!!!!!!!!!
hail AZ
Here's my story:
I recently bought this phone for only $125 - not bad deal if you ask me. I knew from the beginning that the screen was a little mess up, even the guy I bought it from knew that. You would need a flash light in order to see what was on the screen. From any other point of view, it's just totally dark/black. So the guy was gracious enough to include a new lcd screen which he ordered to replace the old one. So I decided to undertake the task of putting it in myself. Once that was all said and done, I powered the tilt up and it was doing the exact same thing before I put the new lcd screen in, which was not lighting up the screen and it was still very dark to see anything.
With a flashlight, you can see that it's still working and the touchscreen works fine too. I think another person posted a thread with the same problem, but no one really replied back to him. Has anyone come across this problem before? Some have said that it's the flex cable that connects to the front d-pad and lcd screen itself is the cause for the back light issue. Any suggestions out there?
If I were you I'd try to figure out the pinouts for the LCD panel. Try to see if the Kaiser is outputting the necessary voltage for the backlight. Also try the opposite and apply voltage to the LCD to test the backlight.
Unless it is 2 back LCDs, I'm assuming there is a fault somewhere internal and not turning on the backlight.
I've never taken my tilt apart, but this is where I would start.
I wouldn't know where to begin to troubleshoot a device like this. Lol! It's fairly easy to take apart - there's actually a video on youtube that takes you step-by-step. I guess this isn't as common as some problems are, but I don't want to spend money having someone else fix something that could be so minute. And prices for some of the replacement parts are almost as expensive as what I bought the phone for.
When I took my tilt apart, physically, everything looked good from what my eyes can see. A little cleaning here and there, nothing major. The guy who had it before me flashed the rom to try and make it look like it had touchflo on it so I reflashed it back to the original rom software (or at least, whatever was on the HTC website). I tried doing hard resets, soft resets, rom flashing and everything, still no luck.
Hi there, I know there are other threads on this, but I've got two questions;
I might be able to claim a repair on insurance - the policy doesn't state anything about rooting voiding it, but I'd want to play it safe and flash back the original RUU - now, the digitizer works on my phone, but the LCD is totally shot, can't read anything.
It's been a while since I flashed the RUU, so is there any point where you have to press a button or something on your phone to advance? is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
laughingcavalier said:
is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
Click to expand...
Click to collapse
I've not done it personally but I have seen the guys in the phone shops doing it.
It's not that hard, but you have to know what and where to remove. Just go slow first.
pardon this but what is ddms?
Hi,
I have flashed RUU for my Tattoo at least twice. And as far as i remember there is no point you have to do anything on your phone. It will reboot (into fastboot i think). You will se progress on computer screen.
By the way, how can the LCD be broken and the digitizer not? Is the lcd shattered?
This is against laws of physics!
Oh, maybe I got the letters wrong but ddms is part of the android sdk, so you can take screenshots on your computer - also handy if you've broken your screen and need to know where to press.
As for defying the laws of physics, I guess the Tattoo is more special than we thought! the lcd is showing up loads of black/white cracked patterns (but a small it at the bottom works, so I can just about make out my dock. )
Thanks, insurance guys seem to be a bit more helpful now, so hoepfully won't have to resort to doing it myself.
Just in case anyone else has this problem, found this nice photo-guide to unscrewing everything: http://translate.google.com/transla...acenter.ru/razborka/htc_tattoo/&prev=_t&twu=1
haven't got round to it yet, but should do after exams.
Thanks useful info.
I have opened and dismentled everything my tattoo 3-4 times refering the guidlines. It is really helpful.
I was trying to resolve a touch screen problem. My phone acted like something is always touching at a point of the screen, so, I couldnot able to select a thing correctly and it is worst while typing using screen keyboard. So, I disassembled my tattoo and clean everything inside and assembled again. It seems working correctly for few hours then the problem reoccurred. And I disassembled again and again.
Atlast, I found out the problem was just on the screen protector, I have removed it and resolved the problem. Funny problem but it is worth all those efforts.
Bad Digitiser
Recently the Digitiser of my phone went bad. I tried flashing back the Stock RUU but did not succeed since it was not able to detect my phone. Then I just flashed back the backup of the stock ROM and took it to the Service Center. To my surprise the person didn't even check whether the phone was rooted lr not. Since it was out of warranty I still had to pay I still had to pay $45.