Related
Need help. Trying to set up blue tooth on cingular 8125. Just bought new kensington bt and it set up serial com as com 4 and 5. The phone only gives u the option of com 6 and com 7. Any ideas? The BT does connect to phone but activesync cant find phone. Tried activsync 4.1 and 4.2. Thanks in advance for help.
I'm having the same trouble. i scoured this and other forums but can't find any info on this problem. I think we may need to upgrade the rom on our phones. I'm still running the stock rom and i think if we upgrade that might correct the problem.
I talked to the support team at HTC about this issue, they say that the activesync feature is a function of the drivers that are loaded onto your PC. If you pair your phone and don't see activesync as an available option, then try to upgrade or reinstall your BT driver. I wouldn't have thought it would work, but a simple uninstall and reinstall of my existing bluetooth software fixed the problem for me.
bob_beringer said:
I talked to the support team at HTC about this issue, they say that the activesync feature is a function of the drivers that are loaded onto your PC. If you pair your phone and don't see activesync as an available option, then try to upgrade or reinstall your BT driver. I wouldn't have thought it would work, but a simple uninstall and reinstall of my existing bluetooth software fixed the problem for me.
Click to expand...
Click to collapse
This is the simpliest method to fix the problem.
I had many bad rounds of this and finally did a reinstall of the bluetooth and then Active"stink" (crappy program for many reasons).
You have to make sure that you can identify the port that you 8125 establishes a bluetooth session with beforee you try to sync with. This port number is used in Activesync to know which port to talk through.
Please make sure that in the connections of Activesync that you choose the port for which you identified as bluetooth connected to your device.
THEN try to re-establish a bluetooth Activesync connection from your 8125 (pair it if you need to) and "bing" there should the option for Activesync.
ktwildchild said:
bob_beringer said:
I talked to the support team at HTC about this issue, they say that the activesync feature is a function of the drivers that are loaded onto your PC. If you pair your phone and don't see activesync as an available option, then try to upgrade or reinstall your BT driver. I wouldn't have thought it would work, but a simple uninstall and reinstall of my existing bluetooth software fixed the problem for me.
Click to expand...
Click to collapse
This is the simpliest method to fix the problem.
I had many bad rounds of this and finally did a reinstall of the bluetooth and then Active"stink" (crappy program for many reasons).
You have to make sure that you can identify the port that you 8125 establishes a bluetooth session with beforee you try to sync with. This port number is used in Activesync to know which port to talk through.
Please make sure that in the connections of Activesync that you choose the port for which you identified as bluetooth connected to your device.
THEN try to re-establish a bluetooth Activesync connection from your 8125 (pair it if you need to) and "bing" there should the option for Activesync.
Click to expand...
Click to collapse
If you guys still have problems with this after let me know. I played with this for a few hours about a month ago and could retrace my steps. A couple of phone reboots after setting up the ports helped
Just to add, I noticed that once I upgraded the ROM to Summiter's 2.25 I was able to walk out of BT range and when I returned re-sync via ActiveSync without doing a soft-reset of the phone.
As SK7575 said, be sure to post there are plenty of folks using this connectivty option and it does work....
And I had this working - nicely syncing between my cingular 8125 and laptop via BT!!
But then I tried to get my 8125 to connect to my new wireless network - which did not work - and in the process of trying everything I must have broken something, because now after trying everything imaginable I just never see that activesync service on my 8125 any more.
The last I tried was to remove all the BT serial ports from device manager after deleting them from the HP bluetooth neighborhood (I have a bigger HP laptop with built in BT).
Then rebootet and four new BT ports were found and installed. Then I told the HP software to make a new incoming port (they call it service) and got COM 5. Then I told activesync on the PC to use COM5 for syncing.
Made sure all pairing was removed. booted both the HTC and PC - paired the two - bang - no 'activesync' service.
Now I am running out of options especially as I don't know how to un- and reinstall the HP software that comes with the laptop.
Any ideas?
Thanks
Gunter
I also have the HP BT stack on my laptop and ActiveStink does not sync with my MDA.
Any answers here, may help get me synced via BT.
Is the trick to see which USB port comes alive when I connect MDA via USB?
and use that on my PC for ActiveSync to listen to via BT on my laptop?
Thanks
--
NB
I'd be glad to hear if someone has the Belkin F8T012 USB dongle and that they have that working with bluetooth ActiveStink.
'Cause everything I've tried, I never ever see the "Activesync" profile appear on my device when pairing, I only see an available Serial Port.
Does anyone know the details of how that active sync profile is cretaed on the 'puter? If I could troubleshoot from that angle, I bet I'd have it working...
-Chuck
This is quite a common problem, from what I have gathered reading from the web, but haven't found a solution yet.
I could Sync perfectly via Bluetooth using Actve Sync 4.2, but ever since I received a file from another phone via bluetooth Active Sync doesn't show up as an option when I pair my phone with my laptop, hence no Active Sync via Bluetooth.
What could have gone wrong? Anyway of getting my Active Sync to work with the Bluetooth again? I have tried everything possible, hard reset, re-installing Active Sync, re-pairing etc. etc.
Please to help... anyone???
i spent a day trying to connect to activesync using bluetooth, when i finaly manage to do this and disconnect it , next time i spent another couple hours trying to connect it again as it was before ). and i think i realize all specifics of that procedure. ur main goal is to recognise computer paired device as device connected via activesync service and not the "serial port" service on ur PDA.
That I know...
Thanks, for that, but that I know, problem is how to make the PDA realise that my system has Active Synch and not Serial port! Have you managed to find that out? If you have then please let me know. Thanks in advance.
It actually depends on what Bluetooth stack yr LapTop has, Broadcom,BlueSoliel, Toshiba or MS..U need to add a virtual Serial Port..set that serial port in yr Async connections on yr LapTop..then re-do the BT search on yr PDA and now it will show Async service in yr device..
yep, in my case its a toshiba one, and u need to set incoming and outgoing port on computer this way: com6 local client port, com7 local server port. and set activesync on com7, and make a connection on computer with pda on port 6 but do not coennect it, after that make a connection on pda with computer, and try to refresh list of services that computer provides untill "serial port" becomes "activesync", then launch activesync on pda and hit connect via bluetooth option, thats it.
Using MS Bluetooth software.
I am using the Microsoft Bluetooth software and there is only incoming and outgoing. Kept refreshing but only shows 'Serial Port'!
__s said:
yep, in my case its a toshiba one, and u need to set incoming and outgoing port on computer this way: com6 local client port, com7 local server port. and set activesync on com7, and make a connection on computer with pda on port 6 but do not coennect it, after that make a connection on pda with computer, and try to refresh list of services that computer provides untill "serial port" becomes "activesync", then launch activesync on pda and hit connect via bluetooth option, thats it.
Click to expand...
Click to collapse
You are an absolute genius. I would never have thought about the "refresh" on the PDA bluetooth settings. It worked. I had given up previously so many times!!!
Eric
__s said:
yep, in my case its a toshiba one, and u need to set incoming and outgoing port on computer this way: com6 local client port, com7 local server port. and set activesync on com7, and make a connection on computer with pda on port 6 but do not coennect it, after that make a connection on pda with computer, and try to refresh list of services that computer provides untill "serial port" becomes "activesync", then launch activesync on pda and hit connect via bluetooth option, thats it.
Click to expand...
Click to collapse
I tried this port with com5 and com9 instead because 6 and 7 were taken (by what??). But unfortunately it didn't work, kept showing "Serial port" even after many refreshes.
What a nuisance
I had a similar problem. One of the reasons I bought the MDA was to sync wirelessly, and I never got this to reliably work, and wound up using a USB cable. The problem is that if it doesn't work without doing something, it is more trouble than the cable. Here are my notes about making bluetooth work:
A workaround is (i) on the MDA, go into bluetooth settings, open the PC listing and uncheck and then recheck the ActiveSync service, and (ii) shut down ActiveSync and restart it on the PC, using ActiveSyncToggle (Google for it). This program also solves the problem that activesync would start and then report that it couldn't find the bluetooth dongle for the idiotic reason that ActiveSync started before the bluetooth dongle was started. ActiveSync doesn't have an Exit/close button, and ActiveSyncToggle provides it.
Bluetooth&ActiveSync
kull said:
I could Sync perfectly via Bluetooth using Actve Sync 4.2, but ever since I received a file from another phone via bluetooth Active Sync doesn't show up as an option when I pair my phone with my laptop, hence no Active Sync via Bluetooth. What could have gone wrong? Anyway of getting my Active Sync to work with the Bluetooth again? I have tried everything possible, hard reset, re-installing Active Sync, re-pairing etc. etc.
Click to expand...
Click to collapse
It's rather simple. Once you pair PDA & PC with ActiveSync, you got a connection - PDA with PC (ActiveSync) via USB. This you can see in ActiveSync -> Connection Settings - checked box near "Allow USB Connections".
And if you'll pair your PDA with PC by Bluetooth (I have BlueSoleil installed), you'll have a Com port (#7 in my case) applied to your PDA - not in PDA, in PC - so you must sign this port in ActiveSync -> Connection Settings -> check box "Allow connection to one of the followings:", choose right port from the list (#7 in my case), tap "OK" (but not "Connect"!!!) - and then try to refresh BT connection on your PDA - you'll see pretty soon - "connection type - ActiveSync". Then choose "connect via BlueTooth" from your PDA - Voila! Yuo're synchronising via BT!
BUT!!! From now on this silly ActiveSync will mind, that you wish to synchronise ONLY by BT! Look in "Connection Settings" - you'll see that "Allow USB connections" is unchecked! That means, you're not able to connect via USB any more!
So, if you want to connect via USB one thing you must to do - is to check this damn box manually! And you again can synchronise via USB.
And from that on - if you want to synchronise via BT - uncheck this box and check "Allow connection to one of the followings:" and check the propper Com port.
So thats all. Have fun!
Right
rusigor said:
BUT!!! From now on this silly ActiveSync will mind, that you wish to synchronise ONLY by BT! Look in "Connection Settings" - you'll see that "Allow USB connections" is unchecked! That means, you're not able to connect via USB any more!
So, if you want to connect via USB one thing you must to do - is to check this damn box manually! And you again can synchronise via USB.
And from that on - if you want to synchronise via BT - uncheck this box and check "Allow connection to one of the followings:" and check the propper Com port.
Click to expand...
Click to collapse
That is probably the problem for me, I sync with two PCs, so when I got one working, trying to sync with the other would bollix up the first's settings.
I have no experience synchronising with 2 PC's. Suppose, you'll have to pair with both PC's and watch right connection settings every time - is particular PC switched to synchronise by USB or by BT - before trying to synchronise!!!!
Else you'll be forced to delete all synx. settings from you PDA (AS page) every time (IMHO)... and pairing you devices from beginning...
Solution found at last!
This was the solution to MY problem:
Originally Posted by miguelromerom
Found a possible "solution" for some people who have been having problems estabishing a BT AS Partnership with their Universal and a host computer running AS. What I found was you may need to edit the registry to fix the problem. Here's what happened to me yesterday:
Morning: Hard reseted my device and installed all my software apps at my work computer via AS in USB mode as a Guest. Note: I have not set up a partnership with any computer (either USB or BT).
Evening: Got in my truck and paired my JasJar to my BT GPS receiver via a BT Serial Port. Used TomTom and navigated home.
Late Evening: Got home. I wanted to set up a BT AS Partnership first so I went through the procedures of pairing my device and my home computer. And guess what, it didn't work. My JasJar would not see that AS was an available option on my home computer (NOTE: Before Hard Resetting my device in the morning, I had previously established a BT AS Partnership with my JasJar so I know my machine supported that profile). What the @?#~! Ok. I did a search of the word "sync" through the registery. Came up with an interesting issue. Under the registry entry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Bluetooth\Ac tiveSync\
In that directory I saw a folder listed as: 000a3a051d0f (This folder is specific to my device (more below)). I was wondering what this was since I did not have any BT ActiveSync Profiles set up yet. When I looked in it, I realized immediately that this is the Device Profile for my GPS RECEIVER!!!! What the hell was it doing in this directory I asked myself. So I deleted the folder 000a3a051d0f from the directory:
HKEY_LOCAL_MACHINE\Software\Microsoft\Bluetooth\Ac tiveSync\
And guess what? I was able to establish a partnership via BT immediately!!!
Hope this helps anyone else facing similar situation... I guess when I sent something via a Nokia phone it created a key which kept recognising my laptop as having only serial port. Once deleted - pronto my laptop showed up saying it had Active Synch!
* Just so I don't get flamed...I HAVE searched the forums AND google AND have tried what they recommend...it just still doesn't seem to work.
I was using a D-Link USB Bluetooth Adapter (until I broke it). I remember at one point in time that I WAS ABLE to run an ActiveSync session via Bluetooth. I have just purchased a Kensington MINI USB adapter (only sticks out about 1/4" so maybe this one won't break.)
I have rePaired my computer with the Tilt, created a port (com5) on my computer, set ActiveSync to use Com5. But when I try to issue a Bluetooth Activesync...it says that it cannot connect beause it's not a ActiveSync Port. Checking the available services shown on the Tilt reported by the PC...shows only Serial Port. I have tried everything I can...remove the Com Ports, replace the com ports, different com ports, remove all pairings, etc. Still cannot get the Tilt to see the ActiveSync service.
I CAN sync via cable...but I just want to cut the cords when traveling. (The less the better.)
I found several google answers that are relevant.
However, depending on the version you use I reccomend you start in Activesync Help. Launch A/S, go to help menu, select "connecting a mobile device to pc", then select "connect to activesync using bluetooth".
also see here: http://www.htcwiki.com/page/activesync+via+bluetooth?t=anon
clstan said:
* Just so I don't get flamed...I HAVE searched the forums AND google AND have tried what they recommend...it just still doesn't seem to work.
I was using a D-Link USB Bluetooth Adapter (until I broke it). I remember at one point in time that I WAS ABLE to run an ActiveSync session via Bluetooth. I have just purchased a Kensington MINI USB adapter (only sticks out about 1/4" so maybe this one won't break.)
I have rePaired my computer with the Tilt, created a port (com5) on my computer, set ActiveSync to use Com5. But when I try to issue a Bluetooth Activesync...it says that it cannot connect beause it's not a ActiveSync Port. Checking the available services shown on the Tilt reported by the PC...shows only Serial Port. I have tried everything I can...remove the Com Ports, replace the com ports, different com ports, remove all pairings, etc. Still cannot get the Tilt to see the ActiveSync service.
I CAN sync via cable...but I just want to cut the cords when traveling. (The less the better.)
Click to expand...
Click to collapse
i use a BT Dongle to sync with Activesync and was having that same problem. To correct this, i deleted the current sync relationship on both the PC and the PPC. i also deleted the BT Pairing on both the PC and PPC as well. Once that was all done, i repaired the PPC with the PC and it found the Activesync Port. and it works beautifully both via BT and USB Cable.
I hope this helps.
GSLEON3 said:
However, depending on the version you use I reccomend you start in Activesync Help. Launch A/S, go to help menu, select "connecting a mobile device to pc", then select "connect to activesync using bluetooth".
Click to expand...
Click to collapse
You don't know how many times I tried that exact sequence and zippo. I might just have to admit defeat and go cabled.
clstan said:
You don't know how many times I tried that exact sequence and zippo. I might just have to admit defeat and go cabled.
Click to expand...
Click to collapse
I know that it's probably too late to post this, but I had the same problem just now. What I did is I removed all other USB cables that are connected to my computer and tried to pair again. And viola, I see my activesync.
I'm in the same situation
My mini usb port on the phone charges, but it doesn't connect to ActiveSync. So I went and bought a bluetooth dongle for my laptop & desktop. On my desktop I allowed the OS (WinXP) to install it's drivers. I followed the instructions on the Activesync help and it worked beautifully. On my laptop on the other hand it didn't first with xp driver and then with the drivers included with the dongle I just couldn't set a com port that Activesync could use (it has to be numbered below 20 and all I get is 24 and beyond). To make matters worse the included drivers tend to hang my laptop so no joy.
This dongle's Interlink NANO Bluetooth VP6494 & the drivers are by Toshiba.
Any ideas??!!
This is how I fixed it for me
First I uninstalled the Toshiba BT drivers that came with my dongle. Then I erased the laptop pairing in my kaiser. Then I uninstalled a couple of programs (Motorola phone tools, Samsung Studio & some other for a Sony Ericson) from my laptop. After that I plug the dongle back in, allowed XP to install it's drivers.
After that I was able configure a COM port with a number less than 20 & have been able to sync thru Bluetooth since.
Hope it helps.
No idea what has happened here????
Friday it was working fine. Now, when i try and synch via Bluetooth with the laptop I get an error saying 'Unable to connect with a PC that supports Active Synch'.
I cannot think of ANYTHING I have done in any settings on either??? I've searched and come up with loads of info on Active Synch and com ports etc and a process to go through but I didn't have to faff about with all this when I got it working first time?? Synched by cable, disconnected, set up partnership via PC. Synched via Bluetooth no problem.
Now I get this error. I've deleted devices on both and can re-pair OK but as soon as that's done I cannot connect. Any thoughts appreciated. I'm contemplating a hard reset first, followed by a bloody re-flash if needed. Real pain.
Empgamer said:
No idea what has happened here????
Now I get this error. I've deleted devices on both and can re-pair OK but as soon as that's done I cannot connect.
Click to expand...
Click to collapse
When you do the pairing on the phone, do you see "ActiveSync" in the PC's service list? If yes it means the config is OK on the PC, otherwise it would show as "Serial Port".
I've had the same kind of problem where I did have the "ActiveSync" but it would still give me the error you mentioned, I deleted the pairing, turned BT off/on on both the PC and phone, removed the COM port check in ActiveSync, ON, then activated it again, paired again and it was fine. It can be the PC blocking access or asking confirmation too. The stupid bluetooth stack I had on my previous laptop would sometimes ask for confirmation whether to accept the incoming connection or not... but the prompt stupidly wouldn't show up unless I manually clicked on the BT tray icon on the PC.
I'll look a that next time if it happens, thanks. Ended up doing a hard reset
Hi all:
After hours of searching and trying, and failing, I have given in, and decided to go ahead and ask. Please be gentle, I know how much everyone hates when people ask already answered questions, but I have honestly spent hours trying to solve this problem.
I am unable to get bluetooth sync to work (Windows XP).
I kept getting too high a COM port number, and was not able to select it on ppc.
After many searches both here and Google, I was finally able to get a COM port which was low enough for my Tilt to recognize (COM port 9). I Added new device to Tilt, and FINALLY I had ActiveSync as an option.
It indicated I should select COM port 9 to sync. I have also gone into my bluetooth place on PC, and verified that it shows COM 9 as My Serial Port. I have also checked, and my PC does show up on ppc bluetooth devices. I have double checked that ppc is discoverable. I also added 9 under COM ports on phone.
However, ActiveSync on PC does not list COM port 9 as an option.
Also, when I try to add Tilt to My bluetooth places (on PC), it tells me no available COM ports on ppc.
If I go to Activesync on phone, and click connect via bluetooth, it says opening port, then connecting to host, and a pop-up on pc states that ppc is connected to blueooth serial port on PC (COM 9). After this, all activity stops, and active sync does not ever connect.
Please help me
Thanks!
You don't need to set a COM port on the PPC itself. Delete it as well as the pairing with your PC.
On the PC, check the Serial Port service is enabled in the BT settings. I'd then make sure the COM port number is between 1-8. Now where this is done depends on the BT software stack you have on the PC, it can be in the BT settings, or you might have to go in the device manager, COM ports, find the Bluetooth COM port and change its number here in the advanced properties.
Open Activesync connection settings, check the COM port tick and select the port in the dropdown. If you can't see the port here and select it it won't work, so theres no chance your current setup will work.
Then on the phone add new device, select the PC, type same passwords on both sides to create the pairing. In the next service window you should have Activesync, tick it, finish. This should now work, at least I've always done that way for years now with different PCs and PPCs. Activesync is crap though, and on some configurations I needed to kill the activesync process and relaunch it everytime before connecting or it wouldn't work, or open the connection settings, remove the COM port tick and dismiss, then open again and put it back.
Also, when you connect on the PPC, some PC bluetooth stacks will ask you everytime if you want to allow the connection, but the prompt doesn't appear unless you go manually click in the BT tray icon. That was on my last PC.
There are often small issues but I always got it to work somehow
Hi:
Thanks so much for your reply.
I deleted the COM port on phone, as you instructed.I also deleted pairing.
I wasn't able to set COM port to a lower number than 9. There was no advanced properties for the COM ports in device manager. I even enabled show hidden devices, and show non present devices. Still nothing. I have no idea what is trying up the lower numbered COM ports.
Somewhere along the line, ActiveSync started showing COM port 9 as an option. After selecting it, it now works perfectly.
I am however mad, and frustrated as I don't know which of the MANY steps I took fixed it. I wish I did, so I could post it here, and hopefully help someone else who is about to pull their hair out trying to get their Kaiser to sync via bluetooth. Not to mention if I ever have to set it up again for myself, I have no clue what got it working
Thanks again for your help!!
In the future:
Turn on bluetooth on phone/PC
Right click 'My Computer'/Manage/Device Manager
Check what COM Port your Bluetooth on PC is using
Start Active Sync/File/Connections/Allow Connections from the following (select COM here)
Hit OK then Sync.
Hi Nufsaid:
Thanks for the steps, but believe me, I had tried that dozens of times. My problem wasn't with setting up pairing or anything like that. All the COM ports assigned to bluetooth were way too high for ppc to recognize. Eventually after much effort I got the serial COM port down to COM port 9 (which the phone now was able to use, before it had been 16, 17, 18). Active Sync refused to recognize that COM port. Anyway (as I mentioned in my previous post), after hours of trying, COM port 9 magically showed up as an option in Active Sync. Sadly I am not sure which of the many steps I took fixed the issue.
Thanks anyway.
cincy1020 said:
Sadly I am not sure which of the many steps I took fixed the issue.
Thanks anyway.
Click to expand...
Click to collapse
Don't worry, the first time I tried to sync a PPC via BT I had the exact same kind of problem and never found out how I got it to work. But since then the steps above have worked well
kilrah said:
Don't worry, the first time I tried to sync a PPC via BT I had the exact same kind of problem and never found out how I got it to work. But since then the steps above have worked well
Click to expand...
Click to collapse
LOL
That is funny, but great to hear!
Thanks!
Okay, this is really becoming RIDICULOUS!
I had it syncing perfectly last night. All I did, was go to bed. Turned off bluetooth on phone, and turned off PC.
Today when I went to sync again, COM port 9 is no longer listed in ActiveSync.
And of course, it will not sync. I have tried everything to get COM post 9 to show up again, and it will not. My bluetooth serial post is still listed as COM port 9, and when I establish a connection, it connects, It just won't connect to ActiveSync. I tried deleting the pairing, and re-pairing, but now ActiveSync is not longer listed as an option on phone after pairing.
Any ideas, or suggestions would REALLY be appreciated. And believe me, I have searched, and searched, and then searched some more, I just can't fix this.
Thanks!
Install another Bluetooth stack (one that works ) on your PC? Widcomm for example
kilrah said:
Install another Bluetooth stack (one that works ) on your PC? Widcomm for example
Click to expand...
Click to collapse
Hi:
Thanks for your reply.
I actually am already using Widcomm. Is it possible Widcomm is not working well with my PC? Should I try another? Any suggestions.
Again, thanks for your help. While I am not new to PCs or PPCs, I am VERY new to bluetooth and all that jazz, lol.
Thanks
EDIT:
Actually, I should have said I have the Widcomm stack installed. I am not however sure how to verify that it is being used.
i once read that it works with BlueSoliel, not Widcomm. Try that. BlueSoliel worked for me, but not Widcomm.
I'm using Widcomm (actually the one that is bundled with my Logitech MX5000 desktop bluetooth keyboard/mouse) and it works perfectly fine. On my laptop I have a Toshiba stack and it works well too. Maybe you have an old version that is bogus? I have had trouble to get the widcomm stack to work at the beginning, Windows default crappy stack would always take the BT hardware over preventing the Widcomm stack from using it.
AthenaLod said:
i once read that it works with BlueSoliel, not Widcomm. Try that. BlueSoliel worked for me, but not Widcomm.
Click to expand...
Click to collapse
Just got a new mini dongle I'm trying to use BlueSoliel, but am having trouble, I can push to my phone, listen to music via stereo bluetooth, but can't serial. BlueSoliel gives an option in tools/configuration/quick connect to assign com ports, but the ones shown won't show on my phone as an outgoing/incoming port...have you figured this out? All I want to do is Activesync via Bluetooth.
You don't need any port to appear on the phone for sync. What matters is the COM port number on the PC. You need to know it, set activesync to use it, then do a pairing preferably from the phone, and select on the phone to use the PC's "ActiveSync" service that should appear in the list if the PC configuration is OK.
Basically there's nothing to configure on the phone. If something's wrong it's 95% chance that it's on the PC.