Related
I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
Hi,
I have a problem with my Tytn II. When I'm calling with the phone to my ear (not even with the speaker on), the sound on the other side regularly drops to a very low level, and then goes up again. I however, keep hearing the person on the other side of the line without a problem.
This happens in some calls, not everytime. And if it occurs, it occurs on some moments, a few times in a row, and then it works fine afterwards.
It's my second Tytn II already, since I exchanged the first one, which had exactly the same problem. I already disabled 3G, but it didn't help...
1. Anybody who has the same problems? Any solutions?
2. Is this the fault of the device, or is it a network setting/problem?
3. Anything else you guys can suggest I try...?
Update: I got me another device again (third one already), this time a Dutch version (since 2 WWE versions had the problem).
I still have the same problem. On some calls, I cannot be heard from time to time on the other side of the line, which is really annoying.
Could this have something to do with the 3G/data connection problem mentioned in another post?
Thanks
Nobody can help me...?
There are more people who have this problem. I just called to HTC support to report the speaker-problem. During the call, the person could not hear me at certain moments. But I was not using the speaker! She included this in the ticket. They have no answer at the moment.
Come on people... Please post your experience here, so I can be sure if this device is faulty or not...
Did you try to change the "Settings > System > Microphone AGC" Settings?
SurfHost said:
Did you try to change the "Settings > System > Microphone AGC" Settings?
Click to expand...
Click to collapse
Yep, didn't help
No one else has this...?
hardware issue?
rzanology said:
hardware issue?
Click to expand...
Click to collapse
I think so yes... but I'm asking here to see if it's only my device that has it, or other people are having it too...
Nope, i have similar issues too. I find that when people don't hear me if i use Mute/Unmute, the issue goes away (at least for that call). Like you, i cannot always reproduce it, it happens from time to time, but no specific rule of occurrence.
darkilici said:
Nope, i have similar issues too. I find that when people don't hear me if i use Mute/Unmute, the issue goes away (at least for that call). Like you, i cannot always reproduce it, it happens from time to time, but no specific rule of occurrence.
Click to expand...
Click to collapse
I have not tried that yet... What network/country are you on?
Nobody else...?
I guess I do have a faulty device then
clippy said:
Nobody else...?
I guess I do have a faulty device then
Click to expand...
Click to collapse
Just noticed your posting. Yes I have this problem too. Am on Orange UK. I thought it was just the people I was talking to who were being ignorant & not listening to me properly.
Also noticed that the phone often just turns itself onto silent or vibrate even though I always keep both volume settings at full. Bizarre!!
If these two issues persist then I will be calling Orange as I keep missing calls due to the volume issue & secondly as it's a phone people should be able to use it as such.
*come back my beloved HTC Universal - your size is forgiven*
Sound drop
Hey people,
I've noticed the same here, i found another post on the forum that has the answer.
It worked for me.
This is what you can do:
Go to properties and the choose phone, then go to tab Band.
Here you change type network tot gms instead of auto. This wil increase your signal strength!
I'm kicking this post, since I got me another device again (third one already), this time a Dutch version (since 2 WWE versions had the problem).
I still have the same problem. On some calls, I cannot be heard from time to time on the other side of the line, which is really annoying.
Could this have something to do with the 3G/data connection problem mentioned in another post?
Just noticed this thread...
Same problems here, on an at&t Tilt.
My hope is that this is just a radio issue, and can be fixed in an update.
Finally I have found others with this problem! Thought I was going mad.
I sent my device back to htc and they replaced the board, but I am still having this issue. Sent it back to them today but now I dont hold out much hope of this being fixed now I see others have tried replacements. Very strange that only a few of us are getting it, even with different / devices new boards.
Are others not experiencing this at all or are they just putting up with it as it is a new device. Very annoying for personal use, but for business it is totally unusable.
Anyone have any ideas on what is causing this / how to resolve?
Thanks,
Steve
I now have the same problem after installing MS Voice command, I am wondering if everyone else in this post is using MS Voice command or is just a coincidence that the problem started after it was installed.
hmm
any fix for this then?
Good Afternoon
I had a new TyTN II Delivered from orange after mine was nabbed at the weekend, and i locked it remotely. When i make a call now all is hunky dory, but whilst in that call if i go to press START for example nothing will happen, so again i try another way and press X to go to the today screen to then press start, Nothing happens.
I inform my caller ill call them back, and end the call by either pressing "End Call" or pressing the Red Button, and then instantly the Back light defaults to a very low setting, and it did NOT do this on my previous TyTN II.
I have spent a fair while looking through here and google (and also MoDaCo Forums) trying to find a solution. I only know of one other person on MoDaCo who has the problem, and i have tried hard reset on the device too to no avail.
It is a Orange HTC TyTN II, so i have called them also for advice and they know about as much about it as i do.
This is a plea for someone here maybe to lend me a hand and sort this out, otherwise its going to collide with the nearest large surface in the next few days ha ha.
Thanks again for reading, and I hope someone can help me!
Sean Saunders
screen off
I select don't blank/turn screen off in a call, as I often want to enter dtmfs for mailboxes, or conf calls, downside uses a bit more battery
Hi mgr2003.
I have these options set, and it doesnt make a blind bit of difference unfortunately. I was hoping for some kind of CAB file for a fix? I dont know whats wrong with this device but its not as good as my previous TyTN II.
Sean
This question keeps being asked about once every week since the TyTNII came out. Sorry, but it is getting a bit annoying....
Once again: it´s caused by a bug in the HTC ROM and happens when a device password is set and the backlight times out during a call. Solution: disable the device password or - if you want to keep the password - push the power button twice after a call and you are back in business.....
That would be an all well and good answer but i do not have a password set on my device, so the answer doesnt justify?
Cheers for the Advice though.
Sean
I also have that problem with my tilt....when i am on a call the screen turns off..How can i disable this?
In that case I apologize for my somewhat rude reply. Your problem description just seemed to fit that bug exactly....
Sorry, have no idea what else may be causing that behaviour. Good luck, and if you manage to fix your issue be sure to let us know!
Did you use Kaiser Tweak to disable fast sleep?
Hi
I havent done anything to the device, it is exactly as shipped by OrangeUK. Its only 3 days old now, so not even had a second to do anything but use it.
Sean
I have an Orange TYTN II and this bugged me too.
Download Kaiser Tweak http://forum.xda-developers.com/showthread.php?t=333898
Follow instructions on thread and disable Fast Sleep (advised)
Normal Backlight and Power Settings will still be active
Hi,
if I put my TyTN 2 into standby-mode with pressing the on/off-button once and then put it back on by pressing once more it switches automatically to the home-screen every time. That's very nasty if I have take a larger note with long pauses between writings.
I like to have the last used program displayed if I return from standby-mode.
I can slightly remember that I installed a program with such an option. Unfortunately I deinstalled it and absolutely don't know what this was.
Does somebody know a registry hack for this or something similar?
Thanks,
Jiffy.
I have exactly the same problem. Anyone can help?
I haven't tried this myself, but after searching I found these possible solutions here:
http://forum.xda-developers.com/showthread.php?t=361398
http://forum.xda-developers.com/showthread.php?t=307298
http://forum.xda-developers.com/showthread.php?t=356378
I remember reading some time ago about this problem. I guess it was a very known WM6 bug, probably related to security or today time-out issues.
Good luck!
thanks a lot for the thread-links. The problem can be solve by deactivating the auto-lock after x hours in the settings.
This is a nasty bug. If i loose my Kaiser it's completely unprotected.
jiffyspace said:
thanks a lot for the thread-links. The problem can be solve by deactivating the auto-lock after x hours in the settings.
This is a nasty bug. If i loose my Kaiser it's completely unprotected.
Click to expand...
Click to collapse
Maybe the new WM6.1 ROM that has been released for the TyTN II has this bug corrected? You could give it a try...
I have an AT&T tilt and I just upgraded it to the WM6.1 ROM from the HTC webpage and since then I have noticed that when I turn of the screen, all of a sudden it just lights up for a sec and turns off again, without any reason, is there a way to fix this, do i have to flash it again? what do I have to do?
i have the same issue, seems like after i flashed it happened.. any ideas?
one cool feature is that when it flickers, if u press the screen constantly, it flickers.. like a strobe light.. lol
I have the same problem. It's annoying because I think I'm getting a text or call. and usually I don't receive texts, i have to see it light up then press the mail button to see if I have a new text. ARGH.
My Tilt does the same thing. It's a whiteish-gay light. It'll come on for short bursts or I'll notice it on in the middle of the night, and who knows how long it's on until I notice it.
I had upgraded to WM6.1 a while back, and didn't have any issues, but had to hard reset my Tilt and it has been doing it since.
It doesn't do it all the time, either. Weird.
Mine Does The Same Thing
I hope there is a fix some time for this ..
I'm glad i am not the only one, but havent found a fix yet
I seem to remember there being an issue with screen flicker when the Tilt first came out, I think it was related to having Telnav selected in the today screen items tab. Try removing the checks one item at a time from the items tab, I doubt it will be as simple as a software conflict but it could be worth trying.
I had an issue with SPB Pocket Plus on my today screen, once I moved it in to a tab on SPB Shell the issue disappeared.
Fixxed?
I dont know if it just stopped doing it, I am not paying attention anymore or if one of the many things I did finally worked, but the truth is i havent seen it do it again, Thanks to everybody
It been happening on my Tilt since I got it last month.
This is happening on my tilt too... only after upgrading to 6.1. Glad to see it is not just me, but very concerning that this is a problem directly in the 6.1 TILT rom.
Bump........
Any body have any luck on this? I continue to have this problem.
Adding my voice and another symptom
is anyone else having this problem:
1. lock the tilt by tapping 'device unlocked'
2. tap the power button.
3. the backlight comes on, no picture but instead of flashing it stays on draining the battery
4. tap the power button to turn the tilt back on
5. tap the power button to turn tilt back off again
6. tilt stays off.
the issue did not change with the backlight hotfix.
Maybe try another ROM
Finally, i found others with this stupid glitch
I thought it was a hardware error, so i had AT&T send me a warranty/replacement, and guess what... comes out of the box and STILL DOES IT! Has anyone with this problem tried installing a DIFFERENT ROM, like one from the XDA forums? I'm about to try that, because i am fed up with this. I will report if it works. ARG!
Sorry for the ranting. but in a way, i'm relieved. that there are others with this problem
... It might pay to just go back to Windows Mobile 6.0.....
-=ZYXTIA=-
Different ROM fixed problem, but just had more problems after. Sorry guys.
Me Too...
I am glad that I have found other people with the same issue as me. I thought it was just my phone, as I do a lot of backups and restores after I do something stupid with my phone and I also use a lot of beta/unstable software, and figured it was caused by these. However, it only happened after I upgraded to 6.1 stock ROM. Maybe somebody can figure out exactly why this happens, and then we can come up with a fix. I am just happy that I'm no longer alone with this issue
-Dave
I'm very pleased to know that it isn't just me experiencing this stupid backlight issue.
It started happening the second I upgraded to WM6.1
Funny thing is, it only happens to me if I Lock the phone (keys) and turn off the screen. If I just turn off the screen without locking, the backlight stays off.
It would be really great if someone could come up with a fix for this that doesnt require me to reflash my phone with some cooked up rom
has anyone tried this hotfix?
http://www.htc.com/us/SupportDownload.aspx?p_id=67&cat=1&dl_id=269
i'm experiencing the same problem, will try it and post back as soon as i can
edit: didn't work. got some error about it couldnt remove the old customization tool or something like that
Running the AT&T 6.1 ROM and silly thing turns on by itself at 12 midnight. No connection to anything as I leave it in Flight Mode. Only goes off after I hit the Power Button. Drains the battery down to about half by the time I leave for work at 7AM.
Really is annoying!
Possible Solution
If you are still under warranty, call up AT&T warranty replacement (Customer service is 1-800-331-0500, and just ask for warranty department), and tell them you have this problem. TELL THEM YOU THINK IT IS A HARDWARE ISSUE, and they will send you a replacement, refurbished Tilt. The next one will also have WM6.1 on it, and do the same thing. HOWEVER, it is AT&T policy that after two replacements, instead of getting another one the third time, they give you a refurb of a DIFFERENT MODEL. That is how i got the AT&T FUZE (a.k.a. the HTC Touch Pro, a.k.a the "Raphael"). It doesn't have that problem. But otherwise, i have no other suggestions. i'm just sick of having AT&T screw up the phone's software, and then try to pass it off as quality.
Mine comes on exactly at midnight!
Annoying as hell...and the light from it wakes me up from across the room.
Mack