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I cannot get ActiveSync to detect my phone.
I get the XP message "USB Device Not Recognized" when I plug in the phone.
I have checked my USB drivers. They are more up to date (2004) than the ones listed on the Microsoft support page listed in the ActiveSync readme.doc
I am running ActiveSync 4.5 on a Windows XP laptop
Windows Mobile 6 CE OS 5.2.1620 (Build 18125.0.4.2)
on an Orange Tytn II (ok, I will flash the rom once I have a working ActiveSync!)
I have tried switching off the firewall on the laptop - no luck.
Changing the in "Enable advanced network functionality" through the 'USB to PC' connections makes no difference.
In the Get Connected Window USB is listed as having status "USB is available" after clicking Next on Checking COM ports (it takes a while).
I have uninstalled and reinstalled ActiveSync 4.5 (obtained from both the CD and the Microsoft web site).
I have done the usual cycle of switching everything off and rebooting (several times).
I have tried all four of the USB ports on my ASUS A6000.
New suggestions for things to try most welcome.
I did have the same problem myself when I first got mine. I also tried turning firewalls off etc. The only method that seemed to regularly work was to reset the kaiser and ultimately a hard reset
i had a similar problem and i found it was because i still had the nokia phone sync software on my pc too .. removing it sorted the problem
Soft reset the device, reboot the pc.
If USB syncing doesnt work, try bluetooth.
Works for approx 30 secs after reboot
I think I have a faulty phone.
ActiveSync works for about 30 seconds after a reboot, as does gps tracking, and then the connection is lost (and gps fixes on the last tracked location). I have tried soft/hard resets, all to no avail.
Unfortunately I bought the phone in London and I will have to wait until I am next in London to take it back to the Orange shop for a replacement :-(
I am having the same issue but I cant get activesync to work at all
I could recognise the kaiser on one PC but not on another, messed around and go it working then it stoped , all along it was mt Firewall, disabled the fire wall never had any more problems with activesync. that was my issue might be something for you to look into
derek-farn said:
I think I have a faulty phone.
ActiveSync works for about 30 seconds after a reboot, as does gps tracking, and then the connection is lost (and gps fixes on the last tracked location). I have tried soft/hard resets, all to no avail.
Unfortunately I bought the phone in London and I will have to wait until I am next in London to take it back to the Orange shop for a replacement :-(
Click to expand...
Click to collapse
I think your phone is ok. ActiveSync always gives all kind of problems.
I sync my kaiser on my desktop, my laptop and at work. For some reason, my desktop had exactly the same problem than yours. I tried everything!
Finally I found something that made it work much better. Go to Settings->Connections->USB to PC and uncheck the option 'Enable advanced network functionality'
After that, I still get some random disconnects, but only happens like every 3 or 4 days.
Hope it helps.
I had this same problem (device not being recognised) but fixed it by connecting the USB directly to the PC not via a USB hub. This makes me think that the TyTN II requires the maximum current from its USB connector to work; a hub reduces the available power; some PC connections may not have enough and this could account for the problems some users are experiencing perhaps??
jmaynard said:
I had this same problem (device not being recognised) but fixed it by connecting the USB directly to the PC not via a USB hub. This makes me think that the TyTN II requires the maximum current from its USB connector to work; a hub reduces the available power; some PC connections may not have enough and this could account for the problems some users are experiencing perhaps??
Click to expand...
Click to collapse
i tried unchecki the box for usb-to pc and i disabled the firewall and still had no luck. ill y a different computer and report back
jaygriggs said:
i tried unchecki the box for usb-to pc and i disabled the firewall and still had no luck. ill y a different computer and report back
Click to expand...
Click to collapse
Have you fixed the problem yet? I'm having the same problem and tried everything suggested here.
I tried it on 2 computers with Vista. First it worked, but since my laptop with XP isn't reacting on my Kaiser anymore, Vista can't find the Kaiser too. Only a friend of mine, who has a Trinity, can use activesync. Is flashing a good fix?
Found solution to my problem
I have finally found a solution that works for me (having tried everything that everybody has suggested, plus more).
I found that if you have a password enabled (ie, something that has to be typed when the phone is first switched on; available via Settings -> Personal -> Lock) and a firewall running, then an ActiveSync connection fails for no obvious reason.
Disable the firewall and your phone will prompt you for the password after which ActiveSync works.
Disable the password and there is no prompt with/without firewall and ActiveSync works.
In my case I also had to untick the 'enable advanced network functionality'.
i am starting to thing there maybe a big problems here , i have the same thing and nothing has helped,,diffant pc`s i have hard reset the phone, unticked Enable advanced network. and still nothing.
The problem that I found was the notifications queue for ActiveSync on my phone had been corrupted.
I downloaded memmaid and used the "recreate Activesync" under the database menu.
Unplug from the USB, run MemMaid and on the "JumpTo" softkey go to "Databases\Notification queue". Tap on the arrow to the right of "Add..." and tap "Recreate ActiveSync". Soft reset your phone wait 60 seconds after everything is loaded and plug the USB cable in. You should be good to go.
This is a known problem with ActiveSync and happens on a plethora of WMD's, not just the Kaiser or HTC. I used to have the same problem on an iPaq PPC. Microsoft's official answer to this was it was the OEM's fault for not following strict rules on implementing properly coded USB drivers.
well BulldogXTRM you got my hopes up there,,,,
but it did not work for me,
lodger said:
well BulldogXTRM you got my hopes up there,,,,
but it did not work for me,
Click to expand...
Click to collapse
Sorry partner, I guess it's not always the same problem.
After a hard reset on the TyTn my computer is no longer detecting it when I connect the phone to USB cable. The computer makes a sound when I connect it, but Windows Mobile Device Centrer say that TyTn II is not connected, and it does not show up in My Computer eather.
I've tryed to delete the partnership and reconnect the phone, but nothing happens.
Can anyone help me please! Now I cant install any of my programs og transfer files between the computer and the pocket pc/phone.
Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box
Try this:
tap Start > Settings > Connections.
tap USB to computer.
Uncheck the Enable advanced network functionality box
I uninstalled Windows Mobile Device Centrer and then tryed the tip you described here. At first it looked ok, my computer detected the device and installed the drivers and reinstalled Windows Mobile Device Centrer.
But my device is still not showing up in Windows Mobile Device Centrer or My Computer
Check your personal firewall settings and open the ports MS asks you to at the Windows Mobile home/support page...
Go into task manager & see if Activesync is running. I have the same problem with my tilt & if I kill activesync then reattach it takes a moment the first time, but then it works.
Make sure you are running the latest version of WMDC. I absolutely could not get WMDC to work with my HTC Wizard for months. After MS came out with an updated version of WMDC (around June, I think) it started working fine.
If you absolutely can't get it to work, consider using emoze for over the air syncing of cal, contacts, mail, etc. (or an on-line exchange account.) I had to do that for a few months until I got it to work. Emoze has the advantage of being free. Unfortunately, neither will allow file syncronization, tho.
There is no activesync running.
And everything was working just fine before my device went "mental" and I had to hard reset. So before the hard reset I could use WMDC on this computer, transfer files and run active sync. But now I cant.
I also got an online exchange account so I can sync calender and contacts. But I want to be albe to transfer files to my computer and install new software.
My WMDC version is: 6.1.6965
Some more info about the computer may help. For instance, I take it from your usage fo Windows Mobile Device Center that you are running Vista. In any case, since the problem is with the computer and not the Kaiser, I would see if the manufacturer would provide some support.
Yes, im running Vista and I buildt the PC my self.
But Im not sure its realy the PC that is the problem, because I made the changes (Hard Reset) to the device and thats what caused the problem.
Anyway, I was hoping for some way to debug/troubleshoot this problem.
I am having the same problem. I sync to any one of 8 computers at work and one at home. Work runs XP PRO and Home VISTA Ultimate x64 all worked fine untill this week. I have not made any changes since the last sync, the computers know it's hooked up due to activesync opening and trying to connect when I plug in via USB. But it never connects. I want to flash to Dutty's newest ROM but can't connect. I sync all contacts and e-mail wirelessly but need the computer to flash (I do not have a sd card yet) Any idead would be great! I have tried the ideas listed above but no joy. I have not hard reset the device as of yet ( I need some things off of it first)
Steve
BUMP
I really need help with this!!! I'm pulling my hair out!
Did any of you that had this problem find a solution? I have the exact same issue except a hard reset will fix it for a while, and then the problem will reoccur a few months later. No software has been added during the time frame. Very annoying.
i've got just the same problem! plaese help us!
i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..
lipanz said:
i'm not able to install wmdc. it says it is for vista only. i'm currently on winxp. tried to install it via the disc provided..
Click to expand...
Click to collapse
omg!
try activesync for XP. It came with the phone or you can download it from.
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-synch.mspx
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
ActiveSync
Moved message
Needs a little bump here
mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Sounds like something has changed on your PC, perhaps via a Windows Update. Have you checked to see if your firewall is the culprit?
You may also want to do a clean uninstall and then reinstall Activeswync 4.5 and create a new partnership with your device.
You can also try restoring your PC back to a date that you were able to use Activesync....
This happens to me rather frequently (I am looking for an ActiveSync replacement because of it).
However, I fix it by either soft reset of the device, PC, or sometimes both. If that doesn't work, you need to delete the partnership with the PC and reconnect.
RK
...any solutions yet?
I just got my kaiser 3 weeks ago after using a wizard for almost 2 years. what a great phone the wizard was... I kinda miss using it! Anyhow, i just experienced the sudden activesync failure. I now get random activesync openings on my kaiser with the message "To synchronize your device with a desktop computer... yada yada".
I have already setup a bogus server and set the scheduling to manual.
I have compared the wizard registry to the kaiser registry by searching every instance of 'activesync' and couldnt find anything.
I also deleted all instances of activesync in the notification queue and had memmaid rebuild it.
The device will connect to activesync but pops an error message that it could not synchronize and goes into a guest account setting. So for now I am having to use pimbackup to backup my data on the kaiser, bluetooth it to my wizard, then sync the wizard with my laptop to get the data into outlook. I am considering a hard reset but kind of want to wait until the at&t 6.1 official Rom comes out. I am also considering Chapura Pocketmirror Professional which worked well on an old Ipaq i had (wm2k3) that had sync issues. I also want to get this resolved so i can practice loading a new rom on the wizard. So....
Anyone have a fix yet? I hope so!!!
Oh, and for reference (to answer questions from other threads), my kaiser battery drains 4 to 5 times faster than the wizard in side by side use, and the kaiser definitely does not have a transflective screen while the wizard does... bummer. but the kaiser is tremednously faster!
1. Disconnect the device from your computer.
2. Try going to your device and select:
start->settings->connections->USB to PC.
3. Uncheck "enable advanced network functionality"
4. Reconnect the device.
Active Sync....
Hi,
You can try "PocketMirror® Professional 2.2.4 for Windows Mobile", its a pretty good syncronization tool, but it costs a few bucks...
I've been using the trial version of PocketMirror and must say its pretty good with my TYTN 2.
Regs,
The Reaper.
... my thoughts exactly
yeah, i tried the usb to pc option as well. even downloaded a cab from another thread that allowed me to choose rndis or usb mode. neither worked. I will probably use pocketmirror pro as well...
Hi, I just flashed a new ROM on my Orbit that works brilliantly, no issues at all, apart from the fact that the computer now doesn't see the device at all. Not even the blo-blong sound when you connect any USB device. The only thing I get connecting the cable is charging the battery. And if I start Active Sync on my Orbit I get the same message as mystic_nacho:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC"
I just tried an hard reset to try to fix the issue - no success..
Before flashing everything was fine..
Btw, my wife Diamond doesn't connect either, and it never did it: something related to the TouchFlo thing?
Any idea?
The ROM I flashed is
gullums TouchFlo2D beta 4
update
I found the Diamond 'Getting started disc' and installed the Windows Mobile resources tool...
The disc I have from the Orbit box is for Windows Mobile 5, I guess it's not worth to find it out and try...
Nothing changed, anyway.
update 2
Yesterday night out of the blue - while the Orbit was still connected to the pc - ActiveSync started to work... F. knows....
i had the same problem - sync was working fine and then stopped. what worked for me was to go to USB to PC under settings and uncheck "enable faster data syncronization".
hi,
i also had sync. problems in the past.
searched for months.. since i figured out that some registry entries on my PC where missing!
imported the mayor setting from my brothers PC and TADAAAAAA. problem solved.
search my threads and maybe you 've luck with my soloution!
mystic_nacho said:
All of a sudden my activesync has stopped working. I can't connect via USB or bluetooth. It worked fine in the past! Now, if I plug in my Tilt with the USB it gives me an error message saying Activesync cannot connect, and gives me the option of troubleshooting. Going through the troubleshooting process yeilds no diagnosis; everything appears to be working ok.
If I try and sync with bluetooth, I see the Tilt connect, and then disconnect a few seconds later. No error messages, no nothing.
My Tilt's activesync window displays the message:
"To synchronize your device with a desktop computer, install the synchronization software from the Getting Started Disc included with your device on your PC." It once displayed info such as my last sync, etc.
I've tried reinstalling activesync, and disabled my firewalls.
Anybody else have this issue, or know of a fix?
Click to expand...
Click to collapse
Have you recently used a memory cleaning Application like memmaid, Clear Temp, or SKTools? You might have cleaned out some important notification files, like repllog,exe that is used for activesync.
I had the same thing happen to me when I first used these cleaners. I had to do a hard reset on the phone to make it work again found out about the remedies listed below after the reset.
I have heard others were successful repairing these notification Queue's with MemMaid. You can hold your stylus on the repllog,exe notification, and a popup up will appear, asking you to Recreate ActiveSync, or rebuild notification Queue. I don't know if this feature is available in Clear Temp, or SK tools.
I've also heard of restoring activesync by unchecking all of the folders, syncing, and then adding each folder back to the list, one by one, until all is restored.
I too have just developed the same problem.
I have 2 TYTN II' one will sync fine the other wont.
It all went horribly wrong after I tried to install Wisbar and an Ipod theme, after I uninstalled it, cos it didn't work I found I could no longer sync with USB to PC and the sync option is greyed out on my phone. The phone will charge with some of my usb cables, but now even seems fussy about which cable will charge and some now won't.
I am given to wondering whether the usb connection on my Phone is the problem...everything else seems to be working fine.
I have even installed different ROMS via the memory card still the problem persists.
I would love someone to come up with a fix
**UPDATE**
Well I now have got it working, in my case I was right, the usb connection on the phone was to blame. I took it to a mobile repair shop, I told the guy that I thought it was faulty he took one look at it and said that I had a bent pin, he got a little tool out and teased it back into position, sure enough when I got home it worked fine so now I am able to sync again. Not sure how long it will last though.
**Update 2**
Failed again, at least I know what's wrong now.
Hi, i have recently installed ms active sync 4.5. However my tytn ii will not establish a connection with my pc. It charges just fine but does not connect. I have searched all over but did not find a solution to my problem. i was wondering if it mightbe the cable i got with my device when i purchased it. it is a usb to "mini usb" like the motorolas and nokia 6300 use. Could this be my problem?
I doubt it's because of the cable (though could be). Try unchecking start>settings>connections>usb to pc.
I have the same problem, and have tried connecting with and without advanced network functionality.
activesync does not respond at all, even when trying to connect from activesync on my pc.
I have the same problem, charging o.k., but USB connecting not work
Before I had same problem. The reason was I have installed some 3rd party program what somehow blocked the sync.
I have un-installed this program but it couldn't help because the registry setting was modified by this software. So finally I ended up with a hard reset and reinstall everything. After that the sync just work fine again.
Sigh, i thought it might come to that.
hard reset 2x, no effect
flah rom from SD card, Duty V1 Daimond....no effect
flah rom from SD card, L26 V6 Daimond.... I have the same problem, charging ok, USB data connecting not work...
Well, hard reset complete to no effect. So frustrating!!!! I have been troubleshooting for ages and have nothing to show for it. Surely someone on this forum has solved this problen before.
Hi
I had the same problem following a rebuild of my laptop.
Problem traced to my firewall which had blocked the connection.
Once rule changed to allow no further problems.
Hi colinm, what did you do exactly? It may help me out of this situation.
Doesn't anyone know anything about this?
Yeah i had it get the latest update for active sync from windows its a latest driver pack goto teh windows home and look on there it sorted my one out
what version is it? i have 4.5 right now.
If you could provide a direct link that would be great.
I was trying in 2 different PC ( Vista, Win XP), but the same problem, cable is ok....
I would really like to know what the more experienced members think about this but no-one really seems to want to reply. also i would like to know is the usb data cable plug identical to the htc original handsfree plug which is an exact fit. as i mentioned before my data cable is more like a mini usb, like the motorolas use. it fits (not perfectly like the handsfree), charges but there is no recognition between the device and the pc (xpSP2 running activesync 4.5 which came with the device).
Please help, i may seem to be a noob but i have tried available advice and troubleshooting has become repetitive.
My Mobile Device Center from my Tilt to Windows Vista stopped working a few weeks ago. Tried everything to no avail.
there was one thing that i couldn't do while troubleshooting.
"Do the following:
Disconnect the device.
Open Network Connections in Control Panel on the PC.
Note If your Control Panel is set to Category View, open Network and Internet Connections, and then open Network Connections
Right-click the local area connection created by ActiveSync, and click Properties. In the Connect using box, Windows Mobile-based device is displayed.
In This connection uses the following items, select every check box (to select all protocols).
Reconnect the device."
i cannot see the network icon active sync has created. which leads me to believe that this might be the problem. does anyone know how to fix this?
will updating to SP3 do anything, gonna try will let you know.
link with answer:
http://forum.xda-developers.com/showthread.php?t=362679
thanks champ worked a treat. eventually.
Peoples,
After flashiong a new ROM I have lost internet connectivity on my device when connected with Activesync to PC.
Re-flashed a different ROM (HTC stock standard) then another and the problems persists...this is with no additional s/w loaded on the device.
This makes me think it is an issue with my PC and possibly activesync. I re-installed activsync, no fix!
The device connects (no problems) and synchronises and I can open the deivce on the PC and see all...
Can anyone guide me through checking my PC/internet connections so as to troubleshoot as this is driving me nuts!?!?!
BTW, thought it might be firewalled out by windows XP but all seems in order there...
Looking forward to any help soonest......
Just to add that all works OK using my home Wifi connection....just when connected to Activsync with the USB cable......
Solution found....yay!
Unbelievable but true....simple solution that I waster 8 hours trying to fix by installing new ROMs, re0-installing Activesync, USB driver....you name it!
The solution was to Open ActiveSync, go to File, Connection settings.
There you will see "This computer is connected to" - Automatic
Change the dropdown arrow to.....The Internet and now it works
This Activsync software is pure rubbish...always has been and always will be....
At least I'm back in business and I hope others learn from my grief!!!