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As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
l3urton32 said:
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
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Mike Channon has links to Disassembly guides. Try a search for "Kaiser Disassembly Guide." My expert opinion, remember advise it worth waht you pay for it , is that the $70 is a good deal.
EDIT: I'm in a good mood. Searched for you today. Kaiser Disassembly Guides.
And s response to your rant. See this is why Mobile Phone Companies have the WORSE customer service rating of ANY business.
yea I cracked my screen as well about a month after having it.. I ended up buying a screen replacement for 115 off of ebay...
But now be careful... When i broke my screen, I thought that was the only damage the phone took... well the impact was right above where the sim tray is... and it damaged it as well.. my phone wasn't able to read sim cards anymore after replacing the screen... So I did a bold move, and told AT&T warranty support that my phone all of a sudden didnt read my card anymore.. i sent it back to them, and they sent me a replacement...
they could have charged me $400 for sending them a broken "out-of-warranty" item but i lucked out
l3urton32 said:
..How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month...
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That is exactly why they don't provide insurance for it. I asked a friend who works for them and he said that was the main reason. However if you live in dc metropolitan area there is a company called "Simply wireless" that offers insurance for any kind of mobile device and its 60 or 70 bucks upfront one time and insurance is good until something happens to device. Didn't get it myself but could be worth looking into.
p.s. i was also going to refer you to micheal but i Jimmy's already done it
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Thanks
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
I used to work for Simply Wireless, and Mobile Solutions.. both a crooks.. dont buy from them, and definietly dont buy their insurance...
even though they are trying to clean their act up, their are 100% sales driven and dont give a f*ck bout their customer... trust me like i said, i worked for them...
if ur in the DC metro area, check out Wireless Jungle, they are located in Burke, Manassas, Herndon, and other parts of NoVA, they are excellent imo
l3urton32 said:
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
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Click to collapse
honestly i doubt heat caused it... looking at my phone, i have enough room to stick my fingernail under the casing sourrounding the screen, so there is alittle room to move in case heat does expand the internals. My phone has gotten pretty damn hot before, to the point where i couldnt hold it (forgot it in the car with wifi bt and gps on... in 105F temp) and it was still fine....
I dont condone this... but when i broke my screen, i was extreemly careful in replacing it, and made sure not to add any additional scratches... once i was done, the phone looked like it did on day 1... so when i sent it back to AT&T there was no way they could tell it had been cracked open...
if ur phone still rings, and u can answer the calls, u should be ok...
I actually had the insurance prior to switching over to the tilt in October. In December my screen cracked and I called them and they said that since I was a long standing customer, they would replace it. they sent me a refurbished phone in 2 days.
I broke the scren again in February and this time I did not call immediately. about a month later I went past the store and told him the situation and he said to call again. I did and they sent me another one. they canceled my policy because I had two claims in one year. but they told me that I could pick it up again in a year.
Moral: always ask...you never know!
Awesome, more good info from everyone. I'm from the Rochester, NY area. Any idea if theres some sort of place that will insure any branded phones in my area? Google is failing me here. Also, do these places have to check your phone before they insure it? If theres some way I can get around that and put insurance on my phone I would just wait like a week and send it in...
yea if they "forget" to remove the insurance plan... or if u ask a stupid rep to add it, and they do... ur golden, and they will replace ur phone... I'm still grandfathered in with my insruance
btw kendall sent u a pm
so maybe AT&T is getting a little smarter. I called and got 4 different customer service reps and all of them told me it was ineligible...no luck with the bull**** approach. HTC USA said no go on everything too... I am getting a little fed up here. I have had this phone for only 3 weeks and everywhere I go everybody pretty much just dismisses me. My favorite dialog of the day came with one AT&T rep who was pissed off at more than just me trying to get an answer from her. And this is after she already told me the Tilt was ineligible for insurance
Me: So basically what your trying to say is that if I break my phone I'm pretty much screwed
AT&T Lady: umm... well. You can apply to get insurance on your phone and than you would be covered.
Me: you just told me I can't put insurance on my phone at all and you can't fix it for me
AT&T Lady: Wait. You can't put insurance on this? Hang on. (here she put me on hold to, what I assume at least, check her facts again) Alright Mr. Davis we can't insure your phone. Can I offer you a replacement Tilt at full retail price?
Let's get it it together AT&T, support the customers that pay your bills. We don't get the corporate discounts you get so it's a little ridiculous having to deal with all this crap.
Suggestion here...add an LCD Replacement walk-through to the Kaiser specific Wiki...or perhaps a whole section concerning DIY repairs and mods...Just something concise so it's a little easier to find. Thanks again to everyone though.
Lcd Screen
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
belize2004 said:
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
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Thanks a lot! I'm ordering now and will see how it all works out.
I found a new place that will replace the screen with quick turnaround for $125
www.northbayelectronics.com
I am sending mine today!
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
that auction appears to just be for the touch screen overlay, not the LCD screen.
ericmcintire said:
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
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I'm trying it. Please see:
http://forum.xda-developers.com/showthread.php?t=337102&page=10
and the page after. Should be interesting.
i ordered from htclcd.com (redirects to blackberry8100parts.com) on tuesday afternoon; i just received it from DHL. came in two separate boxes, one was the screen and tool, the other was another tool (different sizes). price was 68.80 including shipping from omaha, ne to knoxville, tn. regrettably i left the tilt at home so i can't do the replacement in the office today; i'll update when i've done the replacement (successfull or otherwise...) this evening or tomorrow morning. i'll try to remember to take some pics.
take off the four outer screws, and GENTLY GENTLY GENTLY pry the outer plastic bezel/frame off. you have to remove a philips head screw inside and to the left of the ear-peice speaker (as you look at the board from the back of the ear-peice (i.e. the inside of the bezel); i did not put this screw back on when re-assembling, i did pry the ear-piece connectors up a little to make sure they had enough stroke to make contact. you will need to remove GENTLY the adhesive that holds the sim-carrier to the back of the screen. once the parts are apart you can see the plug to remove the screen from the back of the button pad. reverse to reassemble. you do not have remove any peices from the main body or remove the screen from the main body IF you are only replacing the touch screen. i'll have my pics uploaded some time tomorrow. FYI, htclcd.com did not include the "plastic tool" that you are to use to pry the bezel off with but judicious use of a micro-driver and a guitar pick got the job done; for 20$US less than the competition and 2 day delivery, i am very happy with my purchase from them (htclcd.com = blackberry8100parts.com).
cheers all!
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
I followed the the warranty return thing on this forum, and I got no problem. I had seriously scratched the screen of the phone. I told the manager before sending it to quote she said its "normal wear and tear." But my speaker of the phone was messed up. On that same phone the void button and some ddamage as I was playing with it, I didn't what it was, until I found out later that its to open up the phone.
So, I got away with two major linear scratches on the screen which made writing with the stylus impossible. And I had damaged the button. But I told the manager of this before I sent it in. Or the High_end PDA department.
pazookie said:
Just wondering if anyone can share there experiences with the exchange program through att..like what HAVE you gotten away with and what HAVENT you gotten away with and got slapped with the $500 charge lol
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what did they find wrong with the phone???
i just sent one they sent me, the first time, i put it into the boot loader and noticed that the SPL was HardSPL, it scared me a little and well the screen cracked while i was looking at it an hour later, the phone rang so i looked and the caller ID and suddenly there was a broken screen on my tilt. not sure if they are gonna say anything about hard SPL but it came that way.
(part of me hopes i was holding someones old phone from this site)
oh yeah and this probably shoudn't be in ROM developement, ask a mod to move it to general
oh im just wondering..i was reading a post about putting the old att spl back on for an exchange and someone replied about how theyve returned 6 tilts with major problems all of which should fall outisde of warranty so i just thought id ask as i have a slight problem myself but its not keeping my kaiser from working and i opened a ticket with HTC directly as they dont screw you if you fall outside of warranty...my usb charger was getting a full contact and i had to bend it up and down to get it to stay charging (shoulda just sent it in then lol) and finally the plastic seperator of the pins broke out and then i bent in a pin a few times and that broke off..so i opened it up and soldered it back in and it eventially popped off again so i was thinking i could just squeeze the plastic piece that broke off back in as it wont come out unless you use needle nose pliers and sliding that pin back in..
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
AllTheWay said:
I did a warranty return not to long ago. Phone was stuck with the radio from hell 1.65.17.10 and didn't have the friendly FrankKaiser that Jockyw2001 developed. Never had an issue with AT&T saying that I had altered the phone in any way. I flashed back to the original shipped ROM. Change the SPL to 1.56 the original one that it came with. I then re-flashed the original shipped ROM. When the ROM flash completed at 50% I unplugged the phone. This way on the phone will only go to the bootloader.
I actually just did a warranty return again today. Had some scratches on the screen that were really bugging me. There weren't big but definitely a nuisance for me. Told them the phone was stuck on the bootloader, or as I put it in "in this three color screen with Red, green, white." They issued a warranty replacement right away.
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yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
kareem9nba said:
Has anybody done a warranty replacement and convinced them to send a new one and not a refurbed?
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actually yes, well they say they will be sending it when the get the phones i just sent back. i talked to Christina and she told me that the phone they will send me next will be the tilt as it comes out of the box, including the software cd, usb cable, stylus, battery, and back cover. i will confirm when i recieve it but they tell me it will be brand new
Well, after I figured out my ROM issues. My phone had some problems with continuously soft resetting. I suspect a bad memory block. I made it clear through out my conversation with the rep that I took really good care of my phone and that I don't know how people can throw their 400 dollar phones around like they are nothing. I also made a point to say my battery seemed to be going bad and that I had done some research about Li-Po batteries going bad and that this seemed to be a classic case. I asked if there was anyway she could send a battery with the phone. (Just so you know, when you call warranty replacement, it seems to me they have two options, send a refurb, or send a full kit) So, she said she could send me a full kit and it is otw now. That is a good thing because my phone wont boot now. I think whether you get caught with a bootloader that is different than OEM kinda depends on who receives the phone on the other end. I'm sure they are SUPPOSED to check that, but I'm sure they can get away with not checking it, and I'm sure there is no incentive for checking it.
tubaking182 said:
yeah cause we don't know about the magic we can do with the "pretty rainbow screen" come on ATW you let a few little scratches bug you. i'm still waiting for them to send me one that works, i've sent back three and i still have the original that i bought. two broken usb ports and a broken screen good job at&t for being incompetent
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They could have said F.U., you broke it we are not resposible.
My phone got stuck in bootloader while doing a rom update.Called AT$T, they sent me through three techs, my answer to all there suggestions were " did it ", " did it ".
Three days later, they sent me a refurb ( in perfect condition ), in the box was the phone, a return mailing label/postage, even a new piece of tape to seal the box. Put the phone in,sealed the box, put on the label, dropped it in the mail box. End of story. The new/refurb has worked great ever since.
Could not have been easier or more pleasant.
So far it has been very positive even when my phone was technically out of warranty they replaced my TILT (not a cheap phone)
I have done 4 returns via mail and 1 by going to a local AT&T Warranty exchange center. NO PROBLEMS, I did revert back to original ROM but I am sure they didn't check. store replacement was in and out in 25 minutes. ( 10 minutes after my phone was looked at they just gave me a new one ).
AT&T You do have great warranty service I will give you that.
so all sounds good i should just stick my device in bootloader mode and send it back?
i can only revert back the rom as i cant sspl it so it shows hardspl AND security unlocked at the top..think thatl make a difference?
My miniUSB port was broke, wouldn't charge or sync most of the time. I called AT&T told them what was wrong and they said they'd send me a replacement. Once the replacement got here, I reverted my phone back to at&t ship specs, sent it back to them and all went well.
My girlfriend and I both had the Hermes, unlocked w/ cooked rom. They physically broke to a point it was hard to revert them back, but eventually was able to, we got 2 brand new Kaisers for $50 a piece. I'd love to know if I can 'loose' this phone and get a new kaiser for another $50 then sell the one i've been using for a couple of months for 2 or 3 hundred. If anyone has done this or knows how let me know!
I recently had to send in my Tilt and recieved a refub in the mail and everything went very smooth. Customer service was good and fast.
just returned 2 8525's and they sent me a tilt, first 8525 white screen problem, second one wont continue installing rom above 12%. awesome hardware warranty service.
wow they upgraded you to a tilt, thats amazing
warranty
as long as the phone isnt in more than one piece and the liquid indicator under the battery is white there should be no problem. Keep this in mind also. It all really depends on who receives it when you send it in. Everyone views physical damage, wear and tear, etc in their own terms even though there is a standard measure for it. Some let things go and others will say that a wear and tear scratch is damage. Generally you can get away with a bit as long as the phone doesnt look like a dog to it. No broken screens. No screens with pressure cracks (internal cracks). The screen is usually the biggie.
when i first got my kaiser i joined this site.. days later i BRICKED my phone, i had all types of apps and crap on my ppc. SO i went over to my original at&t shop and the dude called my bluff of "i dunno why, its not working". So i took my device and the next day went to another at&t shop with my brother. I walked in flirted my ass off with the ugliest sales rep i found.. and man this chick was beastly, and was able to swap out my device and get a new 512mb mem. card .. with no problem. i didnt even have a reciept, i just talked my way thru and SHAZAM!
Just wanted to share with everyone my experience I just had with HTC regarding the repair of my beloved Kaiser.
About 4 weeks ago my phone tri-color screened on my me. After several weeks of posting to this forum trying to get a fix I finally called for an RMA#.
Sent the phone off, got a call 3 days later saying they were running it through is diagnostics and would report back to me. 3 days later they called me and said it was being repaired and I owed them $20. Paid them and then 4 days later received a call saying my phone was repaired and it was being shipped out and the guy gave me my tracking number.
So the phone shows up and it has a description of what repairs were done. The replaced the mainboard as well as the usb connector. Loaded on WM 6.1 for me and also replaced the entire key pad on the front of the phone. Keep in mind they only thing I think was wrong with the phone to begin with was I screwed up loading the newer SPL so I could flash the phone.
Not sure if everyone has had such a good experience with HTC but this is the reason I will keep buying the phones as they come out. I honestly thought they were going to charge me $150 plus to do this.
So I will take back my 3G iPhone I got and start using my favorite phone of all time.
Now if HTC will make a phone with a larger screen the world will nearly be a perfect place!!!
Happy flashing,
heat
I think I need them to... sounds like the same problem I have. I'll call HTC today so the process can be started to repair my phone... In the Netherlands I heard less positive reactions to HTC's Service.
yah i sent back a tilt with a broken lcd and red light of death and they didnt charge me a dime..they said there was pressure damage to lcd and the mainboard needed to be replaced and also housing because they stated that they need to break the housing to replace the lcd (which is crap) so they quoted me like 300 or something (i dont remember it was 6 months ago) and i told them just to send it back to me with nothing done to it and i dont hear back from them and a week later they call me saying theyre shipping it back and everything has been replaced and i didnt even get the $29 diagnostics fee so that was awesome and to think i almost sent it in to att through exchange by mail warranty program
I sent my kaiser to their repair service for unresponsive keys on the keyboard.
It came back about 10 days later with a new keyboard, new back cover (the rubber external gsp cover was a bit loose) and a new lcd screen (don't know why).
It was warranty, so I didn't have to pay anything.
Satisfied customer over here
I have a Kaiser with the 3G/HSDPA problem in Spain, at this moment is at the Service centre for three times, each time along one month and return with the same problem. I am very unhappy
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
If you got it off ebay, att doesnt want anything to do with it. You can try for HTC support, but i have no idea how HTC is with that kind of stuff.
Do a hard reset, and see if that helps any.
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
I've had good experiences with HTC.
SpugDarktyde said:
HTC wont touch an HTC device under warranty without a receipt (from original purchase) Branded devices they wont touch without them coming from the network.
Paid repairs are different, they'll carry out the repairs for you, and invoice you for the repairs. They also charge for a quotation for repairs if you dont get it repaired (£20 in the UK I think, no idea outside of the UK)
If the phone keeps recording notes, it could be something as simple as a button being stuck. my solution with old devices was to mash the buttons as much as possible, and it generally unstuck them.
If your device is 45 days old (to you) then to be fair, its not likely to be an issue that the seller knew about, as its something thats occured since then. Issues can occur at any stage in a devices life, its just unfortunate that yours has chosen now to go wrong.
If you're not looking to pay to get the device fixed, it may be something as simple as opening the case up, and cleaning around the keyboard/extra buttons and re-assembling it, but if you're unsure on how to do this, I'd recommend not trying. When I opened my old 9100 to try and clean it up, something went sproing, and I lost a spring... I could never use the bottom row on the keyboard after that.
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This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
The first thing u should do is figure out if it is hardware or software related. Just do a hardreset and see if that helps. If not, then its most likely hardware related.
Check in Settings - Buttons what button is assigned to the recorder (usually the one on the left side), remove that assignment.
The button must be stuck or the sensor below it faulty, so it senses that button always pressed.
Richie V6 said:
So about 45 days ago I purchased a new Tilt off ebay. Big mistake but the people at Best Buy had me convinced that they stopped making them. Yesterday out of no where my keyboard went dead and my phone started acting up. Currently I can't leave my phone on without it starting the note program and recording sound clips until the memory is full.
At this point I was just wondering what my options are. Will AT&T exchange my phone for a refurbished one? Is there anyway I could sent the phone to HTC to get it repaired. Are there any reliable companies that I could send the phone to? I have heard stories about people just bringing the phone into a AT&T store and getting it swapped out. Am I out $400?
Click to expand...
Click to collapse
landwomble said:
This isn't my experience.
I've had a couple of dealings with HTC UK and have been very happy:
1) Ebay-sourced Tornado failed screen - I phoned HTC and from the IMEI number they got the manufacturing date, worked out it was under a year old, and fixed it for free
2) ebay-sourced Artemis - I dropped it, bent the casing. I phoned HTC and they fixed it as a paid repair for 65UKP. This included a complete recase. When I noticed some of the buttons were a bit sticky afterwards, they did a second repair replacing the controls for free, despite it almost certainly being a problem caused by my initial dropping.
3) ebay-sourced Qtek 8500. Had a problem with the LCD failing when the clamshell was flexed. Again, phoned HTC UK and replaced under warranty.
They've been prompt, have native helpdesks, cheap and generally couldn't have been more helpful - definitely worth approaching them. This contrasts with, say, Nokia and is a major part of why I like HTC products.
Ric
Click to expand...
Click to collapse
Dont get me wrong, I wasnt slating HTC for their support, I'm with you on that one. I've just seen jobs that have been bounced back from them (rightfully so) and was just giving the worst case scenario, that being that HTC dont actually have to fix it.
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Square Trade
After this happened to me the first time I got some bunk electronics from ebay, I started using squaretrade.com. They will give you a warranty at about 50% of the cost of a Manufacturer/Dealer warranty and have a five day fix/replacement guarantee.
I would like to thank everyone for their reply I can see this is a dedicated community.
Starscreamer said:
I wonder if it's just a faulty keyboard and it's causing shortcuts to open the notes software.
What other things are happening?
Could be a cable loose inside or the keyboard circuit board could have slipped out of place. This happened on mine.
Click to expand...
Click to collapse
Last night I reverted back to my factory rom but this did not fix the problem. Some odd things that I noticed that has me completely baffled is that only the directional keys (up, down, right, left) work on the keyboard but nothing else works. I tried doing a hard reset but that didn't wont since the 2 soft keys are not responding.
jahrami said:
the agent or att will not help you, you got it from eBay and even if they help it will be for extra $$ so you may well just override that idea
first thing we must be sure if its hardware failure or software failure
if its software then you need to read lots but eventually you will have to get a new ROM and start from scratch eliminate all 3rd party ( so i advice using stocked ROM)
look at this it might help http://rapidshare.com/files/103168855/HTC_Kaiser_Service_Manual_jas_pik.pdf
this is the repair manual for kaiser
Click to expand...
Click to collapse
That manual seems very complete if I can't get HTC to fix it I will attempt to fix it myself. Does anyone know if I can purchase replacement part?
There's some hope for you. I bought my Tilt off of Ebay. AT&T warranted it from the day that it hit their network with my SIM card. So although it was originally purchased from AT&T (by the ebayer seller) on Oct 17th 2007, my warranty started December 6th 2007. No receipt required. They swapped it no problem. The TILT has a 365 day warranty via AT&T.
Just make sure you deal with a service center and not the individual stores. Go to attwireless.com and search for "TILT Warranty" .. look for the service center information.
Mine was swapped with no hassle in about 5minutes (I had a rom issue). One note if you go this route, check the replacement! My replacement has key-sticking issues (the right key on the keyboard gets stuck down, etc). The speaker (for phonecalls, not external) also is a little more muted than my old one (I sometimes have trouble hearing people). I may rewarranty it.
*edit*
Here: http://www.wireless.att.com/answer-center/main.jsp?t=solutionTab&solutionId=KB64687
The service centers are contractors (I could tell by their shirts, saying "Company Name: Authorized AT&T Tech"), so I really don't think they care, as long as they can warranty it they will because it is more money for them. Just my thought.
As the above poster said, AT&T WILL do warranty exchanges on tilts bought through ebay or otherwise. I bought one off of craigslist and had it exchanged when a key on the keyboard stopped working. No problem. It is warrantied for 1 year after it is first used on their system.
The people stating otherwise are flat out wrong.
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Richie V6 said:
Thanks for the advice guys I was able to take the phone to a AT&T service center and swap the phone for a new one.
Click to expand...
Click to collapse
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
KyleK29 said:
No problem. Glad to hear.
It was a nice surprise for me last week, as I thought I was out $400 for a new one or stuck to using a temporary phone until the Touch Pro came.
Click to expand...
Click to collapse
The touch pro is very sexy
congratulations
Richie V6 said:
The touch pro is very sexy
Click to expand...
Click to collapse
Hey, I'm curious to know if anyone knows where to get replacement parts for the leo. I recently fell down a flight of stair and destroyed everything to do with my leo's outsides. The screen is trashed, and the case it bent. So, I need to replace it all. Any information would be greatly appreciate.
Thanks in advance.
-Caid.
When in doubt, contact HTC (And doubt some more)
It's been a few days since I first started this thread. Lots of views but no replies. So... I wrote HTC about it (on their website) and their response was quite unbelievably stupid.
I mentioned that I live in China, and that I'd like to know how I could have it repaired. I put in the serial number as well. They replied by telling me that my phone was sold in France and that I should go back to France to get it repaired, otherwise I can go to Hong Kong or Taiwan to get it repaired.
I am really curious what kind of person would write such a silly reply. As though plane tickets cost the same as cab rides, and the flight is only a hop and a skip away.
I've written them back and clarified the kind of help I am looking for (An address to send my phone to, and a quote for parts and labour) here's hoping they don't misinterpret it again and send me more bs.
Not much point to my writing this other than to say, if you need to contact HTC with a similar query, assume you're writing to an idiot and be as absolutely clear as you can. You may even want to suggest to them what is common sense, and not assume that they're going to think of the most reasonable method themselves.
-Caid.
444
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
wacky.banana said:
Hi,
Sorry to hear of your accident.
If your phone is that badly damaged why don't you just claim off your phone or house insurance and get a new one? Sounds like this is much less hassle than trying to get it repaired.
I am assuming you have some form of insurance for the phone?
WB
Click to expand...
Click to collapse
Or send it to HTC repair. I heard it will cost like €150 to repair.
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Hi,
where did you get the replacement screen for $80?
Thanks.
knightpants said:
Hi,
where did you get the replacement screen for $80?
Thanks.
Click to expand...
Click to collapse
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
vuvan said:
See here http://cgi.ebay.com/ORIGINAL-HTC-HD...AU_MobilePhoneAccessories?hash=item4cecb605ee
Click to expand...
Click to collapse
that is just touchscreen+bracket, not entire LCD. Though you get a free screwdriver with it
vuvan said:
Have a nearly same question.
My HD2 screen one day have a big black dot at the center. I give my HD2 to the local HTC service, they answer me that, they cannot give me a warranty because it's broken by pressing from outside into a screen.
So, if replace a screen will cost about 230USD.
I take my HD2, come home, search on eBay for the screen replacement. It cost only 80USD. Maybe it's a solution for you too.
Click to expand...
Click to collapse
I've had the same problem too a couple of times. Fortunately both times the dot disappeared after pressing the screen gently in various places. What's disturbing, though, is that I've had the phone for a week only and gone to great lengths to ensure it has not been under any physical pressure (or psychological, for that matter ). Have anyone else noticed this; is this a weakness with the phone or have I just been unlucky?
u should take it to htc service !
I've just dropped mine and accidentally closed a door on it, so now mine is full of scratches too.
I'll take it back to the service center in Taiwan when I get back there, though rather annoyingly that won't be until March at the earliest If the HK service center can do it though, I can drop it in there in Feb ... I wonder if their pricing will be the same ...
Hey guys I dropped my HD2 too and the screen cracked. I noticed that there are repair kits at around 80 USD. Anyone has any video or tutorial on how to replace the screen with the repair kit? Or has anyone self-repaired the screen successfully?
I'll have the chance to either get a new HD2 (and sell the broken one), the Hero or perhaps the Nexus One so I want to see if it is possible to do a cheap fix and get a new toy.