Just called the HTC tech support.
I told them that I had a problem with playing video using Windows Media Player 10. The person on the phone said you could try updating your Windows Media Player 10 to Windows Media Player 11 (11 for mobile???). I told her that 11 is for computer and not mobile. Then she told me it could be a codec issue. I told her: I've downloaded Core Media Player with all the codecs but still have the problem. Then she asked me what type of files I tried to play. I said: WMV, MPG, MPEG, MP4, AVI. Then she putted me on hold to ask someone there if they knew something about the TyTN II video issue. After waiting for 2 mins she said: HTC does know about the video issue and there working on it. The drivers would be released in end of Januari/begin of Februari, she advised me to check the update page every day till the update is released. Meanwhile use a other third party software to play videos.
So actually HTC is working on the video drivers. If she tells me it's a update, I think the driver will be available as a cab file instead of new ROM. But what if it was a cab file?? What about the HTC cube then??? In a interview, a person from HTC told that the TyTN II will get a update wich includes the HTC cube :S
What ya think??
The funny thing about this is that I had to learn her instead of she learning me. HAHAHAH that's how good the HTC tech support is. HAHAHAHA
Do you think they will release a new driver? I think if they will release it they will reply to all who were trying to get the driver from them, and stop the bad publicity.
I dont know what to think anymore. HTC disappointed me alot. You buy a expensive mobile and they fool you..
We will wait and see..
xmoo said:
What ya think??
The funny thing about this is that I had to learn her instead of she learning me. HAHAHAH that's how good the HTC tech support is. HAHAHAHA
Click to expand...
Click to collapse
And with that in mind, you trust her implicitly?
If this is true, then it is brilliant news - but I don't think it's time to start celebrating until we have something more tangible than the word of a support rep!
I assume the topic starter called Dutch HTC support...
Maybe some people could call other countries HTC support and try to get this confirmed? Then at least we know what the hell is going on (save me the time of tinkering, save Olipro and cmonex the time, save 50 people the money, etc)
The phone numbers are listed here.
good idea, Ill try that.
dperren said:
And with that in mind, you trust her implicitly?
Click to expand...
Click to collapse
It wouldn't make me not-trust her. She is just some phone answering noob most likely, who doesn't really know a lot about the platform (just the standard question and replies) - as is very common for these support lines. Apparently she asked someone else (second ring support) and they probably told her "we're working on it, release begin februari" and she probably just combined this with her own 'knowledge' that you use CABs to install things.
That's how these things go at support lines
I hope you are right, and in february they will heal our toy.
Called swedish tech support.
At first when I stated that it doesn't play video properly he said "yeah but what do you want me to do about that?!".
Then he said I should return it for a new set at my reseller.
Then I said that I've seen numerous (hundereds if not thousands) of people having the same problem and I gave him the adress to the petitiononline site.
He put me on hold for quite a while and spoke to second teir support.
He said HTC are not generally aware of this problem and though they'vre heard some few reports it was too few to make it a high class priority. He said that he showed the petition to the support technician and that he was caught totally unaware.
I got to talk to the second technician and he understood the problem after a while.
He said that he would escalate the problem to high priority for Europes tech support and if they could indeed show in their own tests that the TyTN II performs considerably worse than previous or competing products they would work hard to get a fixed ROM out as soon as possible.
He also asked me to tell other people with the same problems to call their local support.
They really need support calls in order to escalate a problem report into high class priority.
So what are you waiting for, go make that call now!
Ignorant half-assed HTC customer service
xmoo said:
Just called the HTC tech support.
I told them that I had a problem with playing video using Windows Media Player 10. The person on the phone said you could try updating your Windows Media Player 10 to Windows Media Player 11 (11 for mobile???). I told her that 11 is for computer and not mobile. Then she told me it could be a codec issue. I told her: I've downloaded Core Media Player with all the codecs but still have the problem. Then she asked me what type of files I tried to play. I said: WMV, MPG, MPEG, MP4, AVI. Then she putted me on hold to ask someone there if they knew something about the TyTN II video issue. After waiting for 2 mins she said: HTC does know about the video issue and there working on it. The drivers would be released in end of Januari/begin of Februari, she advised me to check the update page every day till the update is released. Meanwhile use a other third party software to play videos.
So actually HTC is working on the video drivers. If she tells me it's a update, I think the driver will be available as a cab file instead of new ROM. But what if it was a cab file?? What about the HTC cube then??? In a interview, a person from HTC told that the TyTN II will get a update wich includes the HTC cube :S
What ya think??
The funny thing about this is that I had to learn her instead of she learning me. HAHAHAH that's how good the HTC tech support is. HAHAHAHA
Click to expand...
Click to collapse
Having had bitter experience with HTC support, I'm pretty confident that you shouldn't be getting your hopes up. You have to understand that these people, as a rule, want to get you off the phone to go on playing solitaire or browsing porn.
This means that they are ready and willing to tell you anything. In this case, they obviously know that there is a WM6.1 update coming up and they "sell" to you that it should miraculously solve any problems, including the "known video driver" problems which, btw, they've never heard of before in their life. They would say the same thing about any irrelevant upcoming updates. That's typical of the incompetent and half-assed manner they deal with their customers.
Remember, these are the same people who will, after 2 months (!?!) (I'm not exaggerating, this actually happened to me), answer "have you tried to hard reset your device?" to any f****** e-mail you send them, even when you have clearly stated in that e-mail that you have done a hard reset about 100 times. That's how much attention you can expect.
I sincerely hope that HTC goes down big time to make an example of how a company charging such high margins on its products and at the same time mocking its customers can never survive (and it really shouldn't).
Chainfire said:
I assume the topic starter called Dutch HTC support...
Maybe some people could call other countries HTC support and try to get this confirmed? Then at least we know what the hell is going on (save me the time of tinkering, save Olipro and cmonex the time, save 50 people the money, etc)
The phone numbers are listed here.
Click to expand...
Click to collapse
They put me trought with the UK/Europe tech support.
A known person tell's there is going to be a update soon + A support worker tells me there is going to be a update soon (in Januari) + TMCP Player fixes a update what should fix the video (in Januari) = SOON NEW DRIVERS. Or all of them were fakes But don't think so. We need to spread this **** out fast, just like the guy who had problems with his DELL computer
You should have recorded the conversation. That way if they don't release the update, they can be in big trouble.
Smaniac said:
You should have recorded the conversation. That way if they don't release the update, they can be in big trouble.
Click to expand...
Click to collapse
u cannot just record phone calls without written legal permission. if you do else wise, YOU might be in trouble....
In the UK at least, recording phone calls is perfectly legal as long as you tell the other person you're recording them. Just FYI.
kaluzu said:
u cannot just record phone calls without written legal permission. if you do else wise, YOU might be in trouble....
Click to expand...
Click to collapse
The girl sounded nice tho.
Boinng said:
In the UK at least, recording phone calls is perfectly legal as long as you tell the other person you're recording them. Just FYI.
Click to expand...
Click to collapse
Yep, same here. Anyway, my phone has a very annoying beep every 10 seconds while recording calls, so the person WILL know you are doing it.
By the way, does the Kaiser record calls? That is one very useful features I kind of got used to.
Smaniac said:
Yep, same here. Anyway, my phone has a very annoying beep every 10 seconds while recording calls, so the person WILL know you are doing it.
By the way, does the Kaiser record calls? That is one very useful features I kind of got used to.
Click to expand...
Click to collapse
Apparently not. Seems that the OS is not connected to the microphone, so cannot access what is being said. Has been extensively discussed with no real postive outcome:
http://forum.xda-developers.com/showthread.php?t=353062&highlight=record+calls
http://forum.xda-developers.com/showthread.php?t=351632&highlight=record+calls
http://forum.xda-developers.com/showthread.php?t=349280&highlight=record+calls
Sorry, veering off-topic I know but I guess any thread based on speculation will run out of steam fairly quickly!
called in the Dutch HTC support and they said the didn't know nothing about this
problem???
and when i told her the story of xmoo she said it was bull and no driver update was planned in the near future and she told me to just check the news on the htc site and wait for an update
fisha21 said:
Apparently not. Seems that the OS is not connected to the microphone, so cannot access what is being said. Has been extensively discussed with no real postive outcome:
http://forum.xda-developers.com/showthread.php?t=353062&highlight=record+calls
http://forum.xda-developers.com/showthread.php?t=351632&highlight=record+calls
http://forum.xda-developers.com/showthread.php?t=349280&highlight=record+calls
Sorry, veering off-topic I know but I guess any thread based on speculation will run out of steam fairly quickly!
Click to expand...
Click to collapse
Hmm... the more I know about Kaiser the more it looks like the phone part is just a bonus to the PDA instead of an integrating part of it.
It's really sad, because my phone also has 2 processors like the Kaiser, one for phone and one for PDA, and it works great for calls and stuff. The recorded conversations have really good quality. And you just need to press the recorder/voice dial button to start/stop recording.
Well, but I still rarely use my phone as a phone, so I don't think that's gonna be an issue.
Thanks for the info though.
mocro said:
called in the Dutch HTC support and they said the didn't know nothing about this
problem???
and when i told her the story of xmoo she said it was bull and no driver update was planned in the near future and she told me to just check the news on the htc site and wait for an update
Click to expand...
Click to collapse
Anyone else confused? I think I'd rather put my faith behind Chainfire et al here at XDA-devs. They might not be able to overcome the problem in the end, but at least they keep us informed, seem to know what eachother is doing and generally inspire more confidence than H(oard)T(he)C(ash)
Related
Fellow Kaiser users, our time is now! It seems that HTC may finally be addressing our pleas for real video drivers (as seen in this http://forum.xda-developers.com/showthread.php?t=359967 glorious post). However, it seems HTC needs our feedback. Each and every one of you should log on to http://member.htc.com/CustomerService/CS_Mail.aspx and submit a complaint about your video performance on your device. Here is what I sent them:
I have a Kaiser, and bought it as office/multimedia PDA. Recently, I discovered that movies my old phone can play smoothly cannot play as well on my Kaiser. Even more obnoxious is the fact that the camera seems to have a dismal frame rate, and makes it unusable for most situations. To be honest, this is quite a disappointment from a phone that cost around $700. Is HTC aware of my problem, and is anything being done to fix it? Thanks.
Click to expand...
Click to collapse
If we all do this, there is a strong chance that our cries will be answered. TyTN II users unite!
Note: If you want to skip a few steps, you could try directly sending your letters to [email protected], though I haven't tried that.
Note 2: Sticky?
....I'm sorry to say I believe you're kinda late on this one. Alot of us have been sending letters, emails and phone calls.
I've done at least 3 phone calls and 5 various emails. But this is a good effort nonetheless. Don't forget to join the htcclassaction.org
Yeah, I know, but I feel we need something at the top of the forums so that new members can know to do so too.
http://www.reghardware.co.uk/2008/01/17/htc_chipset_anger/
Was kind of surprised to see this front page on the register.
rascalion said:
http://www.reghardware.co.uk/2008/01/17/htc_chipset_anger/
Click to expand...
Click to collapse
tha ball is starting to roll. great.
They've asked for people to let them know if they've had a problem. Best we all in get in touch, methinks. If they get another 4000 people complaining directly to them, it'll be more negative press for HTC, and it's more likely that they'll have to do something about it.
this is great. and other news sites checking their competitors will hopefuly se the post and write about it more.
Tweakers.net reports the same problem on the frontpage.
It's a rather big community for The Netherlands and Belgium.
I hope more prestigious websites will follow just to make HTC clear it's a major problem which needs a good solution right away.
Their trying to stall for time, but great response so far!
Absolutely fabulous! Great support so far from other major Pocket PC websites. I'm delighted already. At this pace HTC will have to do a lot better than to ask for stupid e-mails detailing what has been made very clear to them already!
Don't fall for the time wasting e-mails friends. If you do send one, why not simply direct them to http://www.htcclassaction.org/ for a detailed explanation of our problems encountered.
If we do this any other way, they will only look at how many of these registered devices are HTC branded and try to diminish responsibility of all the other Network branded Kaiser's that they produced.
Our Serial numbers and other ref numbers is irrelevant to the problem, as is our ROM details. We switched ROMs because of these issues and we still have them!
For those who know what I'm saying please explain in better ways than I have. I'm not too good with words.
thats Good
wow..it seem a good sign..we will get our driver fix..soon..yeahh
Now we just need to forward these news articles/coverage to HTC to make sure THEY know that their asses are in the spotlight now. It would be great if we could get additional coverage on even bigger sites and networks. This is how a lot of battles against big corporations are fought by us little people today; by going to news sources to spread the word.
Hurray for my first post!
Even better would be if every one from this board Diggs the story forcing it around the internet. This link should work.
Digg It
Sounds great!
they better start this driver and release it soon otherwise they are most definitly looking at a lawsuite.
mackaby007 said:
Absolutely fabulous! Great support so far from other major Pocket PC websites. I'm delighted already. At this pace HTC will have to do a lot better than to ask for stupid e-mails detailing what has been made very clear to them already!
Don't fall for the time wasting e-mails friends. If you do send one, why not simply direct them to http://www.htcclassaction.org/ for a detailed explanation of our problems encountered.
If we do this any other way, they will only look at how many of these registered devices are HTC branded and try to diminish responsibility of all the other Network branded Kaiser's that they produced.
Our Serial numbers and other ref numbers is irrelevant to the problem, as is our ROM details. We switched ROMs because of these issues and we still have them!
For those who know what I'm saying please explain in better ways than I have. I'm not too good with words.
Click to expand...
Click to collapse
I understand where you are coming from and I don't mean to be insulting but your post is very contra productive.
Just forwarding a website to them will not get their attention.
Admitting you are using homebrew ROMs will make them ignore you.
For HTC to take the issue seriously (I've stated this in numerous posts by now) they need:
1. People calling them first and foremost. E-mail is secondary.
2. a) People describing symptoms of these issues. b) The issues should preferebly be described when using the pre-loaded applications.
3. That users stick to the pre-loaded ROM/Radio.
I know it sounds stupid but this is how tech support works at major companies.
They don't have time to listen to nuts who have tweaked their units to the max and fire off an e-mail asking for a driver. They need to know what the symptoms of the supposed issue are. How to reproduce the issues and they need to filter out all factors that can be attributed to user fault or third party software.
Again, you might certainly think it's stupid but let's face it we have nothing to gain by not playing by their rules when it comes to error reporting. Nothing, nada, zip, zilch.
just to get the story out there some more i've sent a mail/contacted te following to try get some more exposure:
bbc
itn
thesun
thetimes
pocketpcmag (also posted on their forums)
here's hoping this will gather momentum....
Nice to see the pressreleases we (HTCClassAction.org) have sent out are having this effect. Let's just hope more sites pick it up!
theflash42 said:
Even better would be if every one from this board Diggs the story forcing it around the internet. This link should work.
Digg It
Click to expand...
Click to collapse
It would be MUCH more useful if you Digg the site that is spearheading it all:
Digg HTCClassAction.org
i highly doubt htc will fix these issues.. i smell a new phone coming our way soon! (6months)
For All
Hello,
Look an another article for Plaint of HTC driver.
http://www.theinquirer.fr/2008/01/1...s_graphiques_de_mobiles_htc.html#comment-9498
Please post your Comment at the end of the page of this web site !!!
Found it on google.news
Private69.
@++++
It shouldn't be just about the 'driver issue', it should be more towards producing a quality product, and not a defective product, and their 'current ethics' involved in pushing a product out the door before it is ready to impress investors with bottom line figures and ultimately producing a defective product.
Long time ago, two review sites already complained about the lag:
http://www.wirelessinfo.com/content/AT-T-Tilt-Cell-Phone-Review.htm
http://www.gsmarena.com/htc_tytn_2-review-181.php
It's not news to HTC. They're just sandbagging.
undac said:
Admitting you are using homebrew ROMs will make them ignore you.
For HTC to take the issue seriously (I've stated this in numerous posts by now) they need:
1. People calling them first and foremost. E-mail is secondary.
2. a) People describing symptoms of these issues.
b) The issues should preferebly be described when using the pre-loaded applications.
3. That users stick to the pre-loaded ROM/Radio.
Click to expand...
Click to collapse
Unfortunately, this is probably true but if you check the specs on the Qulacomm chip, it purportedly has support for common Windows video formats as well, that should play under Windows Media Player such as the AVI files that my cheapo camera records. If you do contact them this is probaby enough information on the video aspect that we need to supply (AVI files on WMP). In fact, I'll have to dig up my camera encode specs as this is very telling. I am sure the chip in my camera has no where near the horpower of the Kaiser chip. In addition, it cost less than $200.
As for the ROM, I would guess they might question this as well. Although it is not a likely culpret, it does make their support job a lot more difficult and I could see where they might take the easy road and dismiss the issue as user created. However, in my case I installed a ROM that is actually closer to the HTC shipped ROM. So if they tested their ROM, and the hardware differences are minimal (I think the front side camera is the only real difference), the possibilty that the issue is related to the updated ROM is pretty slim.
At any rate, I think there is plenty of evidence that both the stock shipped HTC ROM and the stock sipped AT&T ROM have this issue. There have also been plenty of complaints coming from the other side of the pond, so if ALL ROM appear to show this problem, it is a moot point, no?
jgermuga said:
At any rate, I think there is plenty of evidence that both the stock shipped HTC ROM and the stock sipped AT&T ROM have this issue. There have also been plenty of complaints coming from the other side of the pond, so if ALL ROM appear to show this problem, it is a moot point, no?
Click to expand...
Click to collapse
In your eyes, yes.
In the techie kind of guys eyes, yes.
In HTCs eyes, no.
In the eys of the casual observer, no.
It's not ourselves we have to convince, it's HTC. And we can only do that by playing their game. No matter how silly and cumbersome you think it is.
HTC doesn't have to and shouldn't have to support a modified ROM no matter how good the user thinks it is.
Nor can they be responsible for third party software unless it's very obvious that the third party software works great on all but their products. (Which in turn makes it easier to just skip the third party step and give HTC input based on their pre-loaded software.)
As I said, I'm not saying your opinion about the sillyness of it all is wrong or unjustified. I'm just saying it's contra productive to the cause.
Even though HTC has many reports, seen petitions, the looming threat of a lawsuit etc. the holy grail of any company such as this is till support tickets. Once their systems is swamped with tickets containing the same problem enough times that's when they start acting.
I know this because:
a) I worked tech support for similair companies when I was younger.
b) I've handled numerous cases like these before. And I used to try your approach, it simply never works.
c) I worked as an editor and I've interviewed several support managers and such.
There's no point in acting based upon how you want things to work. If a result is what you need, rather than just to blow off steam, you need to work the system and play by their rules.
Again, you are certainly entitled to your opinion. I just strongly advice against it as I think it would do more harm than good here.
http://life.tweakers.net/nieuws/51901/htc-directeur-belooft-drivers-voor-geplaagde-toestellen.html
On a dutch website the headline says "HTC president promises new drivers for plaged devices"
In short english .... Driver was not implemented because HTC needed to pay for the driver. They tried to program it themselves but its seams they will now pay for the driver with Qualcomm . The driver should be avaiable at the end of march ..... Its not yet know for what devices though.
Lets wait and see and hope
Time will tell...
We know. if you have been looking at htcclassaction.org then it shows that also. I think it was someone on here that got the email saying that and he told Chainfire.
brilliant news.
Do we think that the user is going to end up paying for the driver then?
This makes me glad I held onto my Tilt. I can't wait to knock the dust off it & fire up with the new drivers.
andaroo said:
brilliant news.
Do we think that the user is going to end up paying for the driver then?
Click to expand...
Click to collapse
I doubt it, and if they do I expect one person will buy it and then they'll be put into a new ROM for all to use.
I've contacted T-Mobile about it asking to get in touch with HTC and see how they plan to distribute it.
WOW
That a marvelous news..cant wait..
so its mean our TyTn II will be the best phone ever after that..
Just keep your guard up, if this doesn't turn out to work and the CEO is just pulling us or this is fake, then dont whine and complain.
I'm itching to buy one of these phones as an upgrade to my aging Vario (Wizard) but I'm still going to hold off pending confirmation of this great news from an official source at HTC. Once I know they are really going to address this issue then I'll be happy to buy now and put up with the current poor display performance (which I observed first-hand in the store) until the drivers are released. Hopefully someone like chainfire will be able to confirm this for us soon.
Andre
Great ****ing news! I want to be optimistic about, and celebrate HTC when they come through at the end of March.
Actually, there's a new ROM out today. I wonder if there's a surprise in it.
Hi
The problem with this is that it is in no way official and until it is made official by an announcement on the HTC website it's nothing more than viral marketing.
It there were any truth in it HTC would be all too keen to shout it from their website surely?
Until it is made official from HTC this "email" is either some strange hoax or a deliberate fabrication from HTC PR marketing.
The HTC Class action site should not be falling for it and giving it publicity. If the chief executive really wanted to reassure his customer's it would be official on the HTC website. To think he would email personally to one particular person making claims of a forthcoming fix is quite frankly very unbelievable!
As to checking the email for correct SMTP headers etc, it takes nothing to fabricate those, it is only a text document after all that can be edited at will!
Regards
Phil
PhilipL said:
Hi
The problem with this is that it is in no way official and until it is made official by an announcement on the HTC website it's nothing more than viral marketing.
It there were any truth in it HTC would be all too keen to shout it from their website surely?
Until it is made official from HTC this "email" is either some strange hoax or a deliberate fabrication from HTC PR marketing.
The HTC Class action site should not be falling for it and giving it publicity. If the chief executive really wanted to reassure his customer's it would be official on the HTC website. To think he would email personally to one particular person making claims of a forthcoming fix is quite frankly very unbelievable!
As to checking the email for correct SMTP headers etc, it takes nothing to fabricate those, it is only a text document after all that can be edited at will!
Regards
Phil
Click to expand...
Click to collapse
your right! ill wait till HTC puts it on the website officially
omg...this is greaT!!!!!
Hi
omg...this is greaT!!!!!
Click to expand...
Click to collapse
Caution, don't get too excited. There is absolutely nothing to prove the email is genuine, and no official announcement on the HTC website.
This email carries about as much weight as a helium balloon would in the international space station.
Regards
Phil
budakjb said:
That a marvelous news..cant wait..
so its mean our TyTn II will be the best phone ever after that..
Click to expand...
Click to collapse
I don't think so. Please, check the coming SonyEricsson XPERIA X1:
Screen of 800x400 !!!
Hardware acceleration (supported with drivers) Being able to accelerate 3D graphics and decode HD Video!!
Windows Mobile 6.5
400MB of internal memory
MircroSDHC slot
QWERTY keyboard (slideable) with a much more robust mechanism than our Tytn II
3.2 MPX Cam... Cybershot!! (CarlZeis + Flash + 3x Optic)
Assisted GPS
Metal-case
Slim design
Less weight
Wonderful interface (iPhone beater)
And I'm prety sure, this brand will not disappoint us with such a device (I mean, we will not have surprises like... oh! I can't play videos... even the cam of the phone is useless, or it hangs up when touching the screen)
I took the decision of not let me being robbed by anyone, neither taunted by any brand. So I'll NOT buy a device from HTC never more. Instead of it, I'll inmediately buy the Sony device and put my AWUFULL tytn2 in sale...
Guys... HTC will probably NEVER officially announce that.
As I've said before in sticky thread:
1. It will confirm that there was an issue and we were right.
2. It will contradict their official statement about their "price policies" and that "Kaiser was never indended to have drivers and be a high end video-device" or whatever.
3. If something goes wrong they won't be able to backup from releasing drivers. By "something" I mean shaky Qualcomm's position, they did lose the court case and who knows what can happen with that company. And HTC as I understand will be relying on Qualcomm for drivers.
4. This publicity is not that good for them, as it will stay in people's minds that HTC is releasing devices, and drivers for them with a huge delay. Not a good marketing.
Of course, they have smart strategists working there and perhaps they will deem it profitable to release the official statement. We will just have to wait and see. But besides that - I wouldn't wait for official statement.
Oh and one more thing - chainfire updated htcclassaction.org, he says that they've analyzed smtp headers of the letter and they do look genuine. Besides that (as I udnerstand) they've sent a separate letter to Mr Chou and he confirmed that those are his emails.
CHAMPAGNE *****EZ!!!!
Please people, this news is as stated by another poster, on the class action thread:
http://forum.xda-developers.com/showthread.php?t=359534&page=129
Now were onto the Experia and that too has numerous threads already including Meneisyys sticky thread.
Mike
Just curious. What's your thoughts? Will either HTC or Qualcom fix the video driver with the Kaiser? As the end of March approaches with no fix from HTC, it's starting to look grim......
I voted yes, but it isn't that clear cut...
HTC/Qualcom will release a driver for another device which will be ported to the kaiser.
ETA? late fall/early 2009.
so technically HTC/Qualcom is going to fix it, but indirectly...which can probably considered not fixing it...
anyways, i ramble, and the topic is redundant, therefore i bid it farewell before an admin closes it.
yeah I think you need to change the title to "will the driver issue be fixed by HTC"
The fix is going to come, but only when the good people @xda extract it from some device that'll be realeased in the forseeable future.
What do you think is the touchscreen bug going to be fixed with it?
I would hope they do but one can only dream... By then I will be using the X1. Wait, made by HTC also... Forget it.....
mchapman007 said:
I would hope they do but one can only dream... By then I will be using the X1. Wait, made by HTC also... Forget it.....
Click to expand...
Click to collapse
I hear you. I got excited about the X1 as well...until I saw that it's made by HTC. Although won't it be Sony who controls what software is on it? Still though, I won't hold my breath.....
It will, but probably a lot later than we expect. We'll probably have to wait for someone to get on it, or for a release of a similar device with drivers, so we can rip them out of it.
I'd say a year or so..
is it up to us?
Just wondering, is it up to our opinions or wishful thinking, if the driver issue will be fixed?
Cheers...
Fared said:
I voted yes, but it isn't that clear cut...
HTC/Qualcom will release a driver for another device which will be ported to the kaiser.
ETA? late fall/early 2009.
so technically HTC/Qualcom is going to fix it, but indirectly...which can probably considered not fixing it...
anyways, i ramble, and the topic is redundant, therefore i bid it farewell before an admin closes it.
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Exactly
No fix for our device. but maybe something which will port over, sometime after we've all upgraded to something else which wont work properly....
I love technology!
neither will fix it because they already have your money - they didnt just drop the ball, they put it down carefully and walked off.
my magic 8 ball says a definate maybe.
Who knows? They might...they might. Eitherway, everyone here is going to get another, better phone im 6 months.
I think once that SE X1 phone is released using the qualcomm chip, its bound to be fixed, idk how they think they can manage to get a smoothe UI and playback without the drivers. they will be included in some future 7xxx device.
I voted "Not a chance" because there was no option for "I don't care."
I put not a chance. Given the number of tweakers here....this group will, for the most part, never be satisfied with the response from HTC.
The driver will come about 2 weeks after everyone has upgraded the next latest and greatest thing, just in time for it to not be needed....................
HTC already released the fix. But Steve Jobs began ddosing their website and forced them to take it offline.
I voted no.
I wish my tilt's camera functioned like the N95 lol...wait then it would be the perfect phone...
I believe that even if HTC doesn't resolve it, someone else will. Having said that, nothing I've used my Tilt for has been impacted by this issue, so I probably wouldn't notice the difference that a new driver would make.
Not a chance.
Logically why would they? The promised a "fix" and it achieved 100% of its goals in that everyone shutup and went away to wait.
btw: Notice the choice of the "end of March". Far enough to waste time - not too far to make people crack on with the lawsuit.
It doesn't exist and never will. Straight out of the microsoft school of vapourware that one.
March will go and maybe april. Someone MIGHT say something. They will apologise, blame some "technical problem" and say the fix will be "soon". Another few months will go by and then everyone will have new phones and voila the problem goes away.
Time is NOT on our side. These products have a VERY finite shelf-life and HTC knows this. I'm sure it is one of the reasons they rushed it out sans-drivers in the first place. We are already talking about a device that is 6 months old.
First adopters are half-way through a 12 month contract!
So: As you may guess I voted for not a chance. And now apathy has got me and I would say I don't care. Never buying HTC again though!
There are existing threads on this subject. USE THEM.
This thread is in any case adding nothing to our understanding, as it's based on guess work - sadly.
We all want a conclusion on this issue but starting another thread is not helping us, but is just another opportunity to fight amongst ourselves.
Mike
Hi Guys,
This is probably the best PDA forum. HTC should pay all you guys for creating this great forum for its overrated mobile.
TyTN II was the most $ I have ever spent on a mobile. With the price I pay, I could get a decent dual core laptop. But I wanted all things in one gadget and the news on TyTN II prior to its launch have made this mobile my dream mobile.
I was weary of the slow CPU speed. But after reading Qualcomm's specification of its CPU, that it is a dual core chip, I forced myself to believe that it will be faster than my old PDA that runs on Intel PXA270, 416MHZ. Unfortunately, I was mislead.
Sure, the TyTN II is stable, but I need to wait for 1-2 secs for it to register my command and than to react is totally not acceptable, especially I paid so much $ for it.
As for the Video, the first time I experienced, at best, the still moving pictures from an avi file had caused me great concern that my TyTn II is faulty. But now we all know that that phone is working under perfectly fine condition. Seriously, who has time to encode avi file down so that it can be viewed on TyTn II. I brought this phone to assist me and make my life more convenient, not the opposite.
So finally, I am trading in this phone at 64% of its original price (I have only used this phone for 5 months) for either Asus P750 or Gsmart MS800. I have ordered both of these new phones with the store for inspection and to make my final decision.
I am also frustrated with its inability to record telephone calls, which is one of necessary function for my job. I have spoken to a HTC sales and he told me that it is for privacy reason that they have make such a restriction. This is a load of BS. All large phone companies such as Nokia, SE, LG, and Moto have such a function.
Hope that I will also be able to find a native forum as good as this for Asus P750 or Gsmart MS800.
AND, I will never (during my time on earth) buy another HTC phone again... and I will certainly spread the word to all my friends not to buy any HTC phone either. HTC is good at make its first time customer its last time customer.
Guys, seriously, do you still believe that there is hope for the video driver or video improvement for HTC???
Get a life. Good luck with your new phone. Maybe they will have the video drivers you are looking for. We need to make a Sub Forum called "People Who ***** About HTC Products and Video Drivers"
goodbye, enjoy your new phone
honestly if anyone is tired of their kaiser, pls just sell it and leave, no need to whine about it or say goodbye. we really wont miss you at all.
all of us still holding on to our kaisers may be stupid from ur point of view, but we are all trying to make it work, hence the name xda-developers, not xda-whiners. if you dont like ur kaiser, sure you are entitled to your opinion, but ppl who choose to stay, dont really care, so just sell of your phone, piss off, and dont bother anyone. we dont really care to know what you feel about your device
well thx for telling us how u feel but we dont really care...its not like we're gonna follow suit cuz of u...research or try it out before u spend "so much $" on it...and whether new drivers are coming...who knows maybe or maybe not...this phone being not suitable to u doesnt mean it sucks or its bad in any way...just go get ur phone which suits u best...and live on
well... what more can I say..?
bye bye...
FYI, it's 'wary', not 'weary'. Good luck.
Seems like you want someone to sympathize. Pick one of the following responses:
1. Awww poor baby. There there.
2. I'll join you in abandoning HTC products.
(disclaimer: meh)
Good luck. and hope you can find the right PDA.
Tell it Wayne...
One whiner less....
This is nothing personal, but people are tired of new whining threads... plz just go and leave us alone with the whining.
If your friends belive the $ you talk it's their problem. Noone here cares if your friends like HTC or not. It doesn't matter for most if HTC sales some phones less or not. I still dont geht the point of such threads...
U think HTC will read this? U think it gets better if you buy a new one? Sry but every phones has it's issues... everything... here it is a video driver, other phones als cheaply manufactured, some have other bugs. There is nothing perfect. So wake up! The world is unfair.
Guys I am sorry but there is someone who tells us what he is doing now.
I believe HTC will never release the new drivers and at least they should see that people are selling the device now and will buy other brand in the future.
HP h4150 (best device I ever had)
Magican (it was fantastic but not that fast as the h4150)
TyTn1 (was ****)
Trinity (same **** like TyTn1, color pealing blahh blahh. but at least smaller)
now this stupid Kaiser (good device but not ready for the market)
I have bought 4 devices from HTC and only one was that what I am expecting to get.
And now you Guys are blaming him because he tells in a open letter what he will do?
Nice one!
HTC cheaters
I agree with the first post of this thread.
lot of people are addicted to flashing roms (me too), the fact that Kaiser is a disaster will never be acknowledged bec we have paid good amount for this and we refuse to give up or accept the facts. Till how long, will this go on. when will HTC be made to change their attitude, an attitude of taking consumers for granted, show me any hardware of their's which is perfect, either the speaker or camera will let u down. people who have criticized the first post should realise that people didnt go out to buy a phone with bad camera, speaker and display issues. Fact is we all have been duped by HTC. and if people here think things can be solved by xda everytime so lets buy htc, then its not right. I hope someday XDA dev manufacture a great phone , probably it will be the perfect phone.
gqstatus0685 said:
Get a life. Good luck with your new phone. Maybe they will have the video drivers you are looking for. We need to make a Sub Forum called "People Who ***** About HTC Products and Video Drivers"
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Unnecessary! It's a forum for people to voice their opinions and thats all he was doing. Fine, if you don't agree with his post, thats up to you but it's like my parents used to tell me "If you don't have anything nice to say.... don't say anything at all"
This is kind of one of the reasons why I try not to post here too much. Too many people all wanting to jump down someones throat when they disagree with a post, r the reason for posting. It's not just here, it's the same with any forum you go to. It's sad really.
Even though you think he's whining, it doesn't get better with the negative answers you give him. He just tells us he's made a choice.
The rudeness to him in the following posts is not worthy of an xda-developer.
Stay friendly.
viewedit said:
I agree with the first post of this thread.
lot of people are addicted to flashing roms (me too), the fact that Kaiser is a disaster will never be acknowledged bec we have paid good amount for this and we refuse to give up or accept the facts. Till how long, will this go on. when will HTC be made to change their attitude, an attitude of taking consumers for granted, show me any hardware of their's which is perfect, either the speaker or camera will let u down. people who have criticized the first post should realise that people didnt go out to buy a phone with bad camera, speaker and display issues. Fact is we all have been duped by HTC. and if people here think things can be solved by xda everytime so lets buy htc, then its not right. I hope someday XDA dev manufacture a great phone , probably it will be the perfect phone.
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Ag, shamepies,
Maybe HTC will provide live feeds from Mars too.
Or maybe better yet, a device that will record your blood pressure and hot & cold running water at the same time!
Oh, maybe even better, a device that will also double as a BMI scale and also have a built-in HIV monitor and blood-group detector!!!
Grow up!!
This has truly become the Cheese & WHINE forum!!!
MACkjam said:
Ag, shamepies,
Maybe HTC will provide live feeds from Mars too.
Or maybe better yet, a device that will record your blood pressure and hot & cold running water at the same time!
Oh, maybe even better, a device that will also double as a BMI scale and also have a built-in HIV monitor and blood-group detector!!!
Grow up!!
This has truly become the Cheese & WHINE forum!!!
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What is YOUR contribution to xda-developers exactly?
even if i dont't mind if anybody has a kaiser, sells a kaiser, buys a kaiser or sleeps with his kaiser, i think such threads might not be useless.
if many people make it clear that they leave HTC and why they sell their phones maybe HTC realizes that their way to treat customers was wrong.
rhov23 said:
What is YOUR contribution to xda-developers exactly?
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Firstly, I've helped a few people here and there. Secondly I've been here a little longer than you even if I haven't posted much.
And yours???
MACkjam said:
Firstly, I've helped a few people here and there. Secondly I've been here a little longer than you even if I haven't posted much.
And yours???
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Well length of membership really isn't anything to go by, I could have signed up to be a member yesterday and could be a total guru (im not though )
Look, lets just play nice ok? Its a public forum for people to publish their opinions. Lets not turn this into yet another bashing thread.
foobar1977 said:
Well length of membership really isn't anything to go by, I could have signed up to be a member yesterday and could be a total guru (im not though )
Look, lets just play nice ok? Its a public forum for people to publish their opinions. Lets not turn this into yet another bashing thread.
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Agree. Thanks
MACkjam said:
Firstly, I've helped a few people here and there. Secondly I've been here a little longer than you even if I haven't posted much.
And yours???
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Made iTask, and made a lot of skins for various programs.