Database Develop

Help - SMS won' work and O2 have no solution atm.

Got my ignito the other day and realised yesterday that I haven't received any texts. The girlfriend also asked why I hadn't replied to her messages, and when I tried to send a message it comes up with:
Your text cannot be sent, check service center address in settings
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Have looked through the settings and cannot find anywhere where to input the service centre number for O2. Also tried t O2 and O2 service settings programs in the program list, and they have problems connecting to retrieve any settings. Also on the O2 customer forum other people don't seem to have this problem.
Also have called customer services and even they are a bit unaware and wern't even in the know that this phone had been released. The data service guy over there hasn't even got any settings to push to the phone and has gone off to look for some.
Any ideas ?
Edit: The technical guy talked me through going into strat->settings and the phone area, then clicking on services and the 'voice mail and text messages' then retriving the settings to get to the message centre number. But when i do this the error thrown up says:
Cannot read settings from the network, try viewing settings later or disconnect data connection and try again.
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Click to collapse
Tried taking out battery and a hard eset and nothing has helped. The only thin I have done to the phone is update to HARD-SPL but have not flashed a custom ROM yet. Could this be the problem at all, as I didn't test the SMS before updating this ?
CHeers

Might not help but have you tried removing sim and replacing?

ytboy4 said:
Might not help but have you tried removing sim and replacing?
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Click to collapse
Ye the customer service guy got me to do that, and reset, but still the same. Just tried it again and still nothing. Will try my friends SIM card in the ignito to make sure it isn't my old SIM card.
Just managed to send an MMS to someone on the desk next to me at work, so just seems like MMS. Fiddling with different settings in the MMS, like gateway number ports etc, and MMS still works with a number of possible settings but no SMS.
Really hope I didn't screw it up with the HARD SPL, but will try other versions of that tonight.
Cleaned the SIM and nothing, plus a big thing I CAN RECEIVE TEXTS, but still can't send them. But in the phone settings area I can connect to the network for all the other options like call barring, caller ID, call forwarding, and call waiting, just not the voicemail and SMS option.
Lol comedy of errors.

start>settings>connections>advanced network
SMS Tab
there will be 4 possible settings here.
I sugest you try each of them, with a powercycle between each attempt just for good measure.

I had this on T-Mobile - the Sim didn't input the settings on install.
Go to phone > menu > options > services > voice and text settings and click get settings, you can try to input the service centre if it isn't there or wrong.

Cheers for that boys but still no luck. Tried all the GSM GPRS settings in the SMS tab and still the same.
ericson68, tried that lots the day I realised i was having text problems, plus the guy on the phone from O2 got me to try that, but as soon as i click on the SMS/voicemail settings tab it rejects it and says unable to contact. All other tabs on there can be conected to, like call baring etc, just the texts one which is screwed.
O2 have offered to give me a new one when a courier comes to collect the old one. only problem is my billing address is my parents house where the box is, so have to send the phone back to them tomorrow through our royal fail post system. Special delivery time I think.
Could the hard SPL upgrade have affected this in anyway, Im still running the ROM that came with it though ?

Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?

ytboy4 said:
Just out of interest if you do a hard reset and then insert the sim do you get a notification asking to set up o2, or is your phone o2 branded?
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The phone is O2 branded and has O2 software on it as well.
I have just hard reset it without the SIM card in and it installs some O2 things going through the progress bar, and also brings up a page to do with O2 GPRS settings and automatically configuring it.

another try
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan

stefan0290 said:
Hi
(sorry, I missed that you alredy tried this)
I have a swedish phone so I am guessing the English meny names.
Maybe you can try this.
Go into settings, select phone, select services, tap "voicemail and sms", tap "get settings from network" and see what happens. You should receive the sms servicec enter number.
Kindest Regards
stefan
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Click to collapse
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....

-Ad- said:
Hey stefan. Thanks but have tried that, and that is where the problem is. The SMS service settings are in there but when I click 'get settings' it says:
'Cannot read settings from network, try again later'....
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Click to collapse
Hi
Is it possible to type in the number and tap ok. That should initiate the phone/network with the message center number..
If there is a number there, what number is it?
stefan

Change the SIM card
Hi,
if you search the forum you will see that several people have the same problem, including myself...
Anyways, only solution (so far) is to change the SIM card. So just change your SIM card with your provider and it should work (this is probably free or really cheap anyways, you keep the same number etc.).
I have an unlocked Diamond and the same problem. Only my SIM card with Telenor provider does not work. Other Telenor cards work and also cards from different provider work.
So just change the SIM card and it should work (some people already tried it and it worked, I am too lazy to go to the store, but I will do it soon. until then I have another SIM card (different number) which works fine)
Cheers!

was this number ported to o2, or was it a new contract?
i had the same problem in the first 24 hours, worked fine after that.

Hey
Sorry didn't reply. Just after my last post I tried a friends SIM card at work and it worked fine, so must be my old sim card (5 yrs). My contract was an upgrade and have been with O2 for those 5 yrs.
New card on way to me now, thanks for all the help !
Custom ROM time this weekend

Solution to problems sending sms

Some modern SIM cards use automatic SMSC, so the SMSC is NOT stored on the sim as delivered from the provider.
HTC Touch Diamond/WM6 can't handle this.
Unfortunately the interface does not allow you to set it (incorrectly reports network error)
Here is a workaround for different OSs, let's start with WP6:
1) Download the nice tool ATcommander from this thread
Url: http://forum.xda-developers.com/showthread.php?p=2715738
2) Unfold exe to the phone
3) Run the exe on the phone
Enter
AT+CSCA?​Click send, verify that the number is not set or incorrect
Enter (substitute your providers SMSC, +4540390999 is danish TDC)
AT+CSCA="+4540390999",145​Click send
(145 indicattes international number, see se eg http://www.developershome.com/sms/cscaCommand.asp)
4)
Boot it, and enjoy!
ADDENDUM I:
In below posts different syntaxes has been reported as needed for other (early Android) phones. Like:
AT+CSCA="004540390999"​ (no type and country code indicated by 00 not +)
AT+CSCA="40390999"​ (no type, and no country code)
Please try to see what works for the chipset and OS of your phone
ADDENDUM II:
For Androids like the Xperia 2011 phones (at least it works with 2.3.4) you can access the SMSC setting with a build in function.
In the dialer enter
*#*#4636*#*# (4636="INFO")​select "Phone information"
Scroll down to SMSC and click "Refresh"
You will see an entry (including the quotes) like
"+4531300040",145​for 3.dk in Denmark
And you can edit/enter the SMSC as needed and press Update
As you might have noticed, the format is identical to the "AT+CSCA" parameters above, so it is most likely just a nice wrapping.
Best Regards
Eske Rahn
PS this problem has apperantly been around for years, so the problem is most likely WM not HTC.
see e.g. http://forum.xda-developers.com/archive/index.php/t-242938.html
That describes exactly the same error I got
ER
PPS Keywords, the errormessage:
"Try viewing settings later, or disconnect data connection and try again"
ER

Thank yo very much it worked for me just fine.
I had a problem with my new Xperia x1 and 3G sim from Saudi Arabia telecom Co.
The problem was unability to send SMS messages while I can receive them and sim cannot read sms network settings as well.
WITH YOUR WORKAROUND SOLUTION, I was able to resolve this trouble so, many thanks again and again.

I have HTC HD and had the same issue. About two months I have looked for solution for this problem.
And finally I got it ... here
Thank You so much eske.rahn !!!

Hi, not sure if this is the correct thread for this so sorry if i'm wrong. Have an SMS problem on my phone which is kinda similar to this. I can't send sms messages!!! They just sit in the outbox.
I have a mda IV which is unlocked and am using an O2 sim on it. Everything works great except that now and then I can't send SMS (texts), can receive them ok but not send. Tried my sim in other phones and works ok. Tried other sims in my phone and they don't work either. Also tried soft/hard reset. Have the correct number in the SMS settings and my phone registers on the network ok.
Anyone help please???????
update: i now haven't been able to send a text for 2 days. I don't get any error messages when i try and send.

hoogy07 said:
.... Everything works great except that now and then I can't send SMS (texts), can receive them ok but not send. Tried my sim in other phones and works ok. Tried other sims in my phone and they don't work either. Also tried soft/hard reset. Have the correct number in the SMS settings and my phone registers on the network ok.
.
.
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Click to collapse
Sorry for the late reaction, haven't reviewed this thread for ages...
This does indeed sound like the same problem. Can you see/change your SMSC?
If you already have the correct number entered as SMSC the workaround described will not help. The SMSC is provider dependant. There are many lists 'out there' with SMSC's. So google "SMSC" and your providers name, this should provide you with the correct number.

Feromon said:
I have HTC HD and had the same issue. About two months I have looked for solution for this problem.
...
Click to expand...
Click to collapse
He he, I too wasted a lot of time searching to no avail, until I remembered that this used to be an issue on my old phones a decade ago.

Thanks for this - worked first try on my Diamond which was OK untill I flashed a new ROM (Natalay 2.100). When I tried to check the message centre number I got the cannot read error. It would read other sim cards and another phone could read my sim card (an Orange 3G sim). I tried changing the radio several times and was about to get a new sim card as it was the only other solution I could find that had worked for other people. I can now read the message centre number OK.

I love XDA comunity!!!!!!!!!!! Thanks it worked

big thanks finally my xperia works as it should

really thanx man it helped .... i've been searching for over 6 month for a way i could change by it the message center

Still doesn't work for me, when i'm on andriod..

it didnt worked for me !!!
I'm from romania ..i own a htc diamond and i just did what you told me to do with AT comannder
it went well until i had to send at+csca = "the number it showed",145
and it gives me an error....
i have tried in so mani ways.. even the => start/settings/phone/band
im finding hard to believe that i can't do anything !
Thank you for your time...and hope that someone comes up with a solucion!

thx for this very useful topic. Solved my problem in seconds...

Just to note that for Android this didn't work for me until I changed the number to remove the + sign and substitute 00. Also removed the ,145 at the end.
So, for example:
AT+CSCA="+31653131313",145
Would become:
AT+CSCA="0031653131313"
Not sure if this is the case in all builds, but it certainly fixed mine. The SMS in WM still works with this change, so no harm done.

thanks you are very helpfull

For Vodafone AU the SMSC was stored on the SIM but in +61... format, I alo had to change it to a local only number using:
AT+CSCA="0415011501"
WM still works and Android now works after that. Hopefully I don't need to go overseas for a while...

Thanks its work, with my HTC Diamond and Indosat simcard,
Thx you....

thanks very much! spent many hours hard resetting, talking to my service provider, etc. this finally works.

hi,
i face similar problems with htc diamond, wm6 & nataly rom. sometimes i do not receive some sms. i dont have a problem in the outgoing messages. only in the incoming. any help ?

Happy
I'm glad to see that it had helped people.
And sorry for the delayed reaction, been out of this forum for a few years...
But yes markzb, the implementation of AT-commands of the 'modem' might vary slightly. Thanks for the input on what syntax other phones accepts *ThumbsUp*. I'm not sure if it is an OS or chipset difference, but I would guess chipset...

SMS Center setting

how can I set SMS center in HTC diamond?
I can't send sms and it said I should set my SMS Center in setting
please help me

You should ask your operator for a new SIM card. I got the same error message and after days trying all kinds of ways, I still couldn't set the SMS center number. Then I read about others having the same problem. In all cases a new SIM card proved to be the only solution. And it also worked for me. So, good luck!

Settings>Personal>Phone>Services>Voice Mail and Text Messages...Get Settings...
You can change the Message Center number there. By default it takes the number from the SIM.

this problem only exist in this phone and my other cellphones didn't have problem with my SIM card I test it on P990 and N6681. Also I test it with 2 other oparators SIM
also when try to get Settings... it said Cannot read settings from the network. Try viewing settings later, or disconnect data connection and try again.

ghafarpour said:
this problem only exist in this phone and my other cellphones didn't have problem with my SIM card I test it on P990 and N6681. Also I test it with 2 other oparators SIM
also when try to get Settings... it said Cannot read settings from the network. Try viewing settings later, or disconnect data connection and try again.
Click to expand...
Click to collapse
I finally went to the local Telfort shop, after I read about the SIM cause/solution. I showed the same error message and swapped SIM's with the girl behind the counter. Her newer SIM worked on my Diamond and my older SIM worked on her Nokia. That proved the combination of my older SIM and the Diamond was the problem. So I got a new SIM for free and now no more problems getting settings and sending SMS

I test my SIM and SMS Center setting exist in SIM card,
anyone know that this problem is related to SPL, RADIO or OS? or may be SIM Lock?
I can recieve SMS and also call with all 3 SIMs

ghafarpour said:
I test my SIM and SMS Center setting exist in SIM card,
anyone know that this problem is related to SPL, RADIO or OS? or may be SIM Lock?
I can recieve SMS and also call with all 3 SIMs
Click to expand...
Click to collapse
It could be the radio version.. Apart from that I wouldn't know if it's related to anything specific in the Diamond. It looks like there's nothing wrong with my SIM unlocked Diamond and it looked like there wasn't anything wrong as such with my previous SIM, either, as I could send SMS with it on other devices.
Somehow, it's is the combination of those two together. Like you, except for getting the Voice Mail and Text Messages settings, I could receive SMS, call and get all the other network settings with the old SIM. With the new SIM, I can send SMS and get the Voice Mail and Text Messages settings.

but my problem appear after ROM upgrade, before that I used my SIM and phone for more than 2 month
also I used 2 other sims from other oparators and this operator non of them working

ghafarpour said:
but my problem appear after ROM upgrade, before that I used my SIM and phone for more than 2 month
also I used 2 other sims from other oparators and this operator non of them working
Click to expand...
Click to collapse
I know. I didn't have a problem either with my previous SIM on the stock 1.37 ROM. The problem appeared after flashing a 1.93 ROM. So if you want to keep using your current SIM's, or can't get a newer SIM, you can also flash back your previous ROM and see if that works for you..

Workaround
http://forum.xda-developers.com/showthread.php?t=433433

I have this problem too!
Although there's already a substitute card on the way...
My card's sms center works ok on normal phones, but not on diamond and ipaq 614c, testes some version's only...
BUT:
Today I tested it on a Qtek S200 with a WM6.1 and it worked fine! strange...

G1 Problem

Hey Guys, Need a little help!
Ok, I bought a G1 from eBay (I know I know bit risky!). Recieved it today, put in my Sim card (Orange UK), and it's opened up into the setup (login to gmail blah blah time settings), got into the phone mode, but it's not picking up any network on my SIM card
I can get internet (After inputting the APN settings..)
I have looked on the "About" status, and noticed the telephone number is: 07********58622#
I don't know where the 622# is coming from, because it isn't my phone number!
I go to the Network Selection, Choose Orange, and it says "Your SIM card does not allow a connection to this network"
Any idea's?

when you call your number does your phone ring? and can you place calls with your real number showing up? if yes then i see no problem

Nope, I can't ring out, and I can't recieve incoming calls.

That number is on your sim card, not the phone. It shouldn't effect service though. Infact Mine was 00000000000 until a few months ago when some app wouldn't work because that number wasn't correct. Call TMo and say "google phone" when you get someone tell them you need your sim card updated.

Hi, thanks for that information, bit I have tried it in another g1 and everything worked as normal. Guess it's a hardware fault or a IMEI block

I have the same problem, and I don´t find de answer

[Q] Unable to send sms on Galaxy Note

My apologies to the administrators for double posting. I posted in the wrong forum.
I am unable to send sms but can receive on my rooted Galaxy Note N7000.
When I check the Phone Information by dialing *#*#4636#*#*, the SMSC: field is blank.
If I click on refresh, it returns "00".
If I attempt to enter the number manually it just returns "update error".
I'm assuming that the number is stored on the SIM card and for some reason the phone can't read/access the stored number. This happened once before after rooting the phone and all I had to do then was hit refresh and update.
I re-checked from time to time and saw that the SMSC field was blank sms messages were sending correctly.
I tried installing Gingerbread 2.3.6 but I'm not sure is this was completely successful. The Settings > About Phone confirms the version as 2.3.6
but
1. it made no difference to the SMSC problem
2. all my settings, data and apps are still there.
3. the phone is still rooted.
I assumed all that would get wiped with a f/w upgrade. The instructions I followed said the phone would be reverted to non-rooted. I guess I must have got something wrong.
I talked to a guy at my local telco today. He spotted that the phone was rooted so was quick to blame that (maybe correctly) as the cause. However, when I showed him the settings page revealed by the *#*#4636#*#* string, he thought this was some software app I'd installed myself and not the phone's f/w till he typed the string on his own phone and saw it for himself.
Can anyone suggest a fix? Un-rooting? Wait for the next official Android upgrade for my phone/region?
Thanks in advance
Trevor

is your Msg center number is correct?
Go to Msging - setting - msg center number - confirm it with your operator/other person using same network.

Hmmm, interesting question. I checked with my telco today and they confirmed the correct SMSC number is 96197777 or this number with the country code prefix, +65 96197777. I'm in Singapore.
I checked my wife's phone and this is also the number she has on her SIM card.
So, I decided to try a trick I read about on the net last night. I put my SIM card in the wife's phone and manually entered 96197777. Then put the SIM card back into the Note and hit refresh (the SMSC field is always blank by default until I hit refresh).
The number that came up was 06915669917777!
I don't recognise this number but it works. I put my SIM card back into the wife's phone and it shows the number I entered - 96197777. I wonder WTF is going on.
Thanks for replying.
UPDATE
I just realised you were talking about the Settings in the Messaging App itself which I missed. Apologies for not reading coirrectly. The Message Centre number was blank so I've now entered +6596197777 and sent a message successfully. I'm still confused about which number is being used though. Maybe the one on the SIM card is ignored but if that's the case, why was I able to send messages with NO number entered in the messaging app itself?
Sorry for the long winded story.
dr.ketan said:
is your Msg center number is correct?
Go to Msging - setting - msg center number - confirm it with your operator/other person using same network.
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