Unemployed, in the middle of a job search, and my Tilt succumbs to the RLoD. Yay!
Looks like the only solution is to obtain a replacement phone from AT&T. As a flash-aholic (thanks, Dutty ), I'm really wondering about their replacement policy, as some have mentioned that they'll bill your account for the replacement phone in some cases. (I obviously refuse to pay for a replacement phone when mine is dead after only three months... much less pay full price for a refurb!)
It's been determined that this problem is NOT isolated to reflashed phones; since stock ROMs succumb to it as well, my flashing has nothing to do with the problem. Obviously, I can't flash back to the original ROM because the phone is a brick. However, because it's a brick, they won't know I've flashed a custom ROM until they repair it somehow.
So is the charge billed to my account only as long as it takes for me to return the broken phone? Is it only billed if I fail to return the broken phone? Will it show up down the road when they realize I loaded a custom ROM? (Again - unemployed, so can't afford to pay for another phone anyway.)
Finally, and most importantly - has anyone with the RLoD (or any other phone issue) returned a custom ROM-loaded phone to AT&T? If so, what was your experience?
Thanks so much - using my old Sony Ericsson Z500a for the past week has been ridiculous, and I really want to know if I can make the call to AT&T or not...
ok, well first of all pay attention to the warnings... 3 months old or not when you flashed the different spl, or cooked rom you voided the warranty.. yes the phone could be defective, but any manufacturer can refuse repairs or charge you for the repairs since it was flashed with a non htc/att rom..
As far as the return process... its an advanced type rma in 99% of the cases meaning they will ship you a refurbed unit with the materials needed to ship yours back... if they dont recieve your defective phone within so many days they will charge your account for the replacement(this is to prevent fraud, obviously). I have also heard in some rare cases where people were charged for the replacement after the repair facility notified of an unapproved rom/bootloader on the phone. and in some cases people get away with it...
so its 50/50 shot... i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
ive exchange many phones and i dont flash to stock roms and ive never had a issue
I was in the exact same position as you about a month ago. I got the RLOD about 4 days into using my tilt and it had been running the HTC stock rom for 3 days, I flashed it the day after I got it.
When the RLOD hit, I was really worried. I was in the 30 day return period, so all I had to do was take it to the store and get a new one. I knew they wouldn't be able to tell in the store, as the consumer and retail end is really non-technical. I was afraid that if they revived the phone at ATT tech or HTC that they would find out.
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
That was over a month ago, no word from anyone. Also, I saw on the RLOD post that one user said HTC replaced the whole motherboard as that was the issue - if this is the case I'm sure that all of your old data stored on the ROM in the motherboard goes in the trash as well, as they probably don't take the time to machine re-solder used boards.
Your probably fine, as all RLOD's seem non-relivable. If you want to make a 12v fryer, it's easy. I took a lot of time on mine, because it was fun, but the gist of it is to get a wire from positive to positive and negative to negative from your 12v to your phone. If you do this, please be careful, and DONT touch the wires together because it will cause and arc and melt your prongs - no good. I built a full fryer with a switch and everything, but it was overboard.
My 2 cents.
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
xconradx said:
Also, to avoid this I am sticking with the ATT rom from here on out. It's too risky for something so expensive. I have my phone the exach was it was with the stock HTC minus a few small things. doing a hard reset and pulling the battery before customization works miracles. Almost everything else is available in cabs.
Click to expand...
Click to collapse
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
redsrule2500 said:
The AT&T ROM is by far the most boring and least productive IMO. Couldn't you flash to the HTC ROM and be fine under warranty/returns?
Click to expand...
Click to collapse
It is boring, but when you get rid of bloatware and install the joys that HTC has available its pretty much the same as the stock HTC rom. You can still get the cube and today screen and everything else in cabs.
I think your voiding by hardSPL, not by having the stock HTC ROM. The egg comes before the chicken.
Just a thought...
Does anybody think that there is a correlation between phones being sent back to AT&T with HardSPL still on the device and the fact that HardSPL has not worked on the latest display driver (1.57.00, 1.81.00 and 1.82.00) equipped Kaiser's?
shogunmark said:
i would do everything possible to return it to a stock bootloader and rom before sending back (which in your case you might just have to roll the dice..)
Click to expand...
Click to collapse
You are correct - I'll have to roll the dice, as there's no way I can return it to stock condition. It won't start.
Thanks for your comments, everyone. So far, I've got:
someone advising that sending it back is a 50/50 chance
someone who has returned several phones with non-stock ROMs without repercussion from AT&T
someone worried enough that they fried the phone completely (awesome!)
So now I only need to hear from one last person: someone who HAS had to pay for a replacement phone from AT&T. For any reason, but specifically because you had a custom ROM on it...
Thanks again, all!
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Maknificent said:
Lol...I've returned 2 tilts to at&t with flashed roms, and I haven't had a problem yet...That's right I'm working on my 3rd tilt since october ^_^ I LOVE AT&T
Click to expand...
Click to collapse
Thanks. Whulp, guess I'll make the call today then!
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
ilordvader said:
How can i get online on my Laptop
with the help of My Phone At&t Tilt ?
is there a cab for it ? or ?
Please Help
Click to expand...
Click to collapse
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
shogunmark said:
PLease do not post this question here, this is not related to the topic... please do some more reading or post in the general subfora...
Click to expand...
Click to collapse
sORRY
drokkon said:
Thanks. Whulp, guess I'll make the call today then!
Click to expand...
Click to collapse
So made the call yesterday, got the replacement phone today, less than 24 hours from TX to CO. Great customer service, but I couldn't get them to pick up the overnight shipping as some had said I could. $12 ain't bad though.
Hopefully my custom ROM-flashed brick won't do me in for $500, but I'll let y'all know if it does.
*Anxiously awaiting* =subscribed=
xconradx said:
This said, I built a little contraption at work that hooked up to my 12v car battery and wires into the battery prongs on the tilt. I figured the tilt could handle 12v without catching on fire - it did. However, I'm completely sure they any data will be completely unrecoverable, and the only thing that will salvage is the case. I figured they have no way to call you on a total phone fry, because it could be lots of things that cause that. However, you should have heard the noise it made. I almost made a video, but it was too incriminating. 12v is devastating to a phone, it was cool! I cooked a 600 dollar piece of equipment and got a new one!
Click to expand...
Click to collapse
I've heard that a few seconds in the microwave can work wonders without the fireworks. Hopefully I'll never have to try that route...
arexben said:
*Anxiously awaiting* =subscribed=
Click to expand...
Click to collapse
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
drokkon said:
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
short answer is no...
drokkon said:
Are you bricked too? Or merely curious as to the fate of us cursed few?
In other news, my replacement unit won't stay connected to the cell network. Even when it occasionally shows 4 bars, I can't make or receive calls. OS is sluggish too. Guess I'll flash the radio, maybe the ROM, then maybe send THIS one back too.
Does anyone know if my new IMEI number might affect my phone performance? Meaning, do I have to call AT&T and let them know my new handset's IMEI number?
Click to expand...
Click to collapse
You and I have had identical issues! After I got my replacement, I couldn't make or receive calls even with service. It's not the ROM or radio, it's ATT. I had to call and get to a higher level tech, because everyone else told me there were zero problems with my account and that I must have bad reception at my house. I knew for a fact I have full service at home. Whenever I tried to call it would beep 3 times (beep (pause) beepbeep)... after about 2 hours he finally got it to work, but I have no idea what he did. I did have to read him my IMEI about a thousand times though, and he was digging pretty deep to find whatever he got to fix it.
Good luck. Since I had so may issues ATT gave me 25 off my next 2 bills, which was cool.
Related
As I am an employee of Orange I thought I would let you know...
We got an email to day to say there are 3000 handsets "in testing" at the moment, it might not be until August that Online Sales, Phone Sales and Stores will see these handsets. By then they will be Orange Branded.
I would take "in testing" to mean they are putting their own version / skin on the TF3D...um NO!
There was ONLY 413 handsets delivered to ONLY the top 100 stores so thats why they will be hard to find if there are any left. These lucky ones where the "Generic" ones.
I was just lucky I was working the day they where delivered to our store and I got my hands on mine or else I still wouldn't have one...No handset charge, £21 per month, 600mins 2000 texts, 250Mb internet bundle, and Free Insurance.
I work in a top 100 store and we only got 4, I bought mine and we sold the other three in 2 days.... We now have waiting list of about 25 people.... deep joy!
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
I am finding some funny issues with mine at the moment though....
If I receive 2 text messages one after another (within 30 secs of each other) then the phone vibrates constantly until I take the battery out....anyone else had this?
Also, I installed TomTom 7 on it and for some reason "sometimes" when I call someone once the phone call is connected TomTom starts up all on its own....
The only software I have instlled on the device is TomTom 7 and the latest version of the TF3D config.
the phone is running the following configuration:-
ROM Version: 1.37.405.1 WWE
ROM Date: 12/06/2008
Radio Version: 1.00.25.03
Protocol Version 52.26a.25.09W
.G.
I was told by the Orange rep today that the 3000 were about to be released. They're not going to test all 3000, just a small sample.
Then there'd me no more stock till August.
If that turns out not to be the case then I'll cancel my upgrade.
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
bagg1234bagg said:
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
Click to expand...
Click to collapse
Touch Pro is a HELL of a lot thicker, so if the sleek look and feel of the Diamond is your bag it's not quite there with the Touch Pro.
It's not a 'better' phone as such, more aimed at those who demand QWERTY and extendable storage, though it does still look pretty cool.
Release date is allegedly september 1st, but this could be delayed all the more (remember the Shift anyone?)
leoni1980 said:
Touch Pro is a HELL of a lot thicker, so if the sleek look and feel of the Diamond is your bag it's not quite there with the Touch Pro.
It's not a 'better' phone as such, more aimed at those who demand QWERTY and extendable storage, though it does still look pretty cool.
Release date is allegedly september 1st, but this could be delayed all the more (remember the Shift anyone?)
Click to expand...
Click to collapse
yeah i know what you meen, but it doesnt bother me coming from the kaiser any way, and all the other previous xda's ive had, i really want the qwerty keyboard thats about it really.
Got my Orange Diamond from mobiles.co.uk - ordered Thursday, sent Friday, delivered Saturday! They clearly have stock (although their website says otherwise!)
kidinspace said:
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
.G.
Click to expand...
Click to collapse
Do you know anymore about the HSDPA rollout?
Cheers
huwwatkins said:
Do you know anymore about the HSDPA rollout?
Cheers
Click to expand...
Click to collapse
Would love to know more about this sort of thing but I don't even know who I could contact or where on our vast and poorly made intranet system I could I find out more.
.G.
pro looks like a brick
compared to the diamond.....
and when i stuck my diamond next to the new iphone
the iphone looked like a suit case compared to the diamond!
flash your diamond....and you will make it beter!
bagg1234bagg said:
well im sending mine back on monday so there will be one more lol for someone.
any idea when the toutch pro will be coming out (the reason im sending the diamond back)?
Click to expand...
Click to collapse
If HTC launch the phone on September 1st then "IF" and only "IF" Orange decide to sell the handset just add about 2 Months to the launch before you would see it in an Orange shop or be able to get it from Orange direct.
e.g. The Diamond was launched, when?... Middle of May?....Only made it into Orange stock 2 months later.
DO NOT phone Orange anytime soon asking if they are doing Touch Pro as we only get about 3 weeks notice (if we are lucky) as to what the phones we will be selling, so nobody will be able to give you an answer, they just want to keep the hype down so that they don't sell out faster than they can get them in.
Also NEVER trust the instore magazine, in my 2 and a half years at Orange I have never ever seen one that has the truth in to for example the July Mag is the first one to have the Diamond in it with it's specification and not as a "Coming Soon" phone, and the mistake they made? They said it had a 5.0Mp camera. Another fave of the magazine people is to publish phones in there as coming soon but then never sell them!
So if you want to Touch Pro on Orange don't hold your breath, you might be lucky and get it just in time for XMAS!
.G.
Also, if you don't like the answer the call centre person gives you, phone up again 5 minutes later - you get a different person and a different answer!
Keep ringing until you get the answer you like. lol
Can i check sth with the person that works for Orange? If we flash our diamond to a better and faster ROM and then sth happens and we have to send it back under warranty, does this invalidate our warranty? cause if we have a generic ROM on the handset, we can always claim it was one of the first ones that were not Orange branded, right?
Thanks
sgiannis said:
Can i check sth with the person that works for Orange? If we flash our diamond to a better and faster ROM and then sth happens and we have to send it back under warranty, does this invalidate our warranty? cause if we have a generic ROM on the handset, we can always claim it was one of the first ones that were not Orange branded, right?
Thanks
Click to expand...
Click to collapse
I would say do it, I've never heard of anyone being caught out in two years...
From a legal point of view it does invalidate your warranty...
As they used to say on "Blind Date"....
The Decision Is Yours.....
.G.
kidinspace said:
From a legal point of view it does invalidate your warranty...
Click to expand...
Click to collapse
But does it?
I have not read my current T&C, but I found nothing in previous T&Cs to say specifically that that altering the ROM would invalidate the phone warranty.
Technically if the phone is faulty, then it can be returned under warranty and unless the fault was caused directly by the owner/user, then the warranty should be honoured. So if the ROM change caused the fault then you are out of luck, but just because the ROM as been changed, does not mean the fault is the cause of that - for arguments sake a faulty screen or panel button
As this is an electronic device, then updates and enhancements will naturally become available and so its reasonable to assume that these can and should be applied - arguably in the same was as a PC can be upgraded.
But for those not in the UK, check local laws
kidinspace said:
Oh! And from what I have been able to gather from speaking to our Tech Support team Orange's HSDPA coverage is pretty much non-existant unless you are in London and you are sitting on-top of a radio mast, so you may aswell switch it off.
Click to expand...
Click to collapse
Orange HSDPA is working well for me when I travel to my 2 local towns - well north of Manchester but its mainly 3G unless I have my t-mobile chip in then in town it's always (H)
PaulusUK said:
But does it?
I have not read my current T&C, but I found nothing in previous T&Cs to say specifically that that altering the ROM would invalidate the phone warranty.
Technically if the phone is faulty, then it can be returned under warranty and unless the fault was caused directly by the owner/user, then the warranty should be honoured. So if the ROM change caused the fault then you are out of luck, but just because the ROM as been changed, does not mean the fault is the cause of that - for arguments sake a faulty screen or panel button
As this is an electronic device, then updates and enhancements will naturally become available and so its reasonable to assume that these can and should be applied - arguably in the same was as a PC can be upgraded.
But for those not in the UK, check local laws
Click to expand...
Click to collapse
Sorry, I'm tired, I was getting things confused in my head, removing the SIM LOCK invalidates the warranty unless you get Orange to do it.
ROM updates are ok...
Sorry bout that...
.G.
Coolio! I can update my ROM and its OK!?
I ordered my ROM last saturday online from the Orange website....came on the Tuesday. No Orange branding! Just a small Orange logo on the back of the phone!
Got a few admirers at work. Everyone says its far better looking than the iBrick!
Still in love with my Artemis though! Got iGO8 on both!! ;-)
kidinspace said:
Sorry, I'm tired, I was getting things confused in my head, removing the SIM LOCK invalidates the warranty unless you get Orange to do it.
ROM updates are ok...
Sorry bout that...
.G.
Click to expand...
Click to collapse
Good news... now i only have to wait for the diamond to get back in stock as i am eligible for an upgrade on Thursday.
Strange that Vodafone have the handset in stock (in Cambridge anyway) and Orange claim it's going to take a minimum of another couple of weeks... anyway...
sgiannis said:
Good news... now i only have to wait for the diamond to get back in stock as i am eligible for an upgrade on Thursday.
Strange that Vodafone have the handset in stock (in Cambridge anyway) and Orange claim it's going to take a minimum of another couple of weeks... anyway...
Click to expand...
Click to collapse
Thats because all the original delivery has generic HTC software on it, the team the "bastardises" the phones are running behind schedule at the moment.
.G.
How can I get them to send it to me without them bastardizing it?
So, I just got my G1 back after it stayed for a week in this Chinese repair shop. The Chinese men were not successful.
I'm just about to leave for the T-Mobile store. After I figure whether the warranty is in effect, I will come up with a clever reuse to trick the T-Mo man into sending in my brick for repair.
What's the best lie to tell?
Hi,
I was too careless to follow directions and ended up bricking my phone.
Can you give another G1, so I can do the same?
thanks
I'm afraid that won't work. Unless I pay the salesman like $50 to keep his mouth shut.
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
So I can just tell them I was updating to cupcake and it won't boot?
Saiboogu said:
Just tell them you got an OTA and it never booted back up. Must have been a corrupt download or something.
Click to expand...
Click to collapse
This is the best one. It's more efficient if you do it over the phone.
GenericNode said:
Why not call them now? Pop your fraudulently-bricked-phone-returned-under-warranty cherry.
Click to expand...
Click to collapse
Thanks for the replies. I was thinking of just going to the store, since it's on my way to work. What's the downside of telling them in person?
nasman1993 said:
So I can just tell them I was updating to cupcake and it won't boot?
Click to expand...
Click to collapse
Pretty much, just leave out the "I was updating.." bit. Blame the phone. "It said there was an update available. I hit OK, and it went dark..."
wddglr has a good idea about calling to save the trip. And a funny quote too.
EDIT: Missed your reply. Well, I don't have a store within an hour of me, so I would always wind up calling. If you have the choice though.. Might be easier to pull it off without worrying about the look on your face. Not sure of any other downsides, since I never deal with any stores.
Alright thanks so much. Since it's on my way to work, I'll just stop by at the T-Mo store and tell them. Hopefully my warranty is still in effect...
I literally just went through this if you've had you're g1 for less than a year just call tech support and they will send you a new one free of charge (you might have to pay the shipping depending on your insurence plan) good luck.
Thanks for the reply Supergoat. WAIT, you have to have an insurance plan to get it repaired?!?! Warranty alone doesn't work?!?!
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Saiboogu said:
I think he's implying that you might need to pay for shipping on warranty swaps if you don't have insurance. Not that you need insurance for the warranty itself.
And I think that only applies on the phone anyway.. I've heard stories of people swapping in person, doubt they'd charge shipping then. Good luck.
Click to expand...
Click to collapse
This may be a stupid question, but do you have to return the old one?
I just got off the phone with them, and they told me they can't do anything since I bought the phone from craigslist. He gave me HTC's phone number and told me to call them, since they will be able to do something. I'll call tomorrow morning since they're closed now, and see what they say. The T-Mobile representative said he doesn't know how much they'll charge or if they'll charge me at all. Hopefully this works out.
I had a similar situation since I also bought my phone off craigslist. HTC kinda gives you that threatening if they notice anything was modified on the phone you get charged bit. I was fortunately able to downgrade the phone to an RC29 (are you sure you shouldn't be attempting to throw that on instead of 7) then I upgraded it up with normal rc33 then cupcake. They took it and replaced my mainboard (my phone was overheating and unable to charge a battery fortunately the T-Mobile star gave me one of the stores batterys from a display device which gave me enough time to downgrade and get back up to cupcake) and didn't charge me anything so I lucked out. Goodluck!
I just got off the phone with HTC. Before I bricked my G1, it was RC29. They sent me shipping instructions and everything, and said I should be paying only for shipping, and $39 or less for repair. Hopefully everything goes well. I'll post my results.
Sometimes you can lie and say you bought the phone from a tmobile authorized dealer and they will swap it out. Just say it was a t a booth in the mall. This has worked for me in the past.
Also for the info on TMobiles warranty policy, if the phone was bought from them or a authorized dealer they will replace the phone for free, if you tell them the thing won't turn on they will not make you go thru more then taking out the battery and SD Card then putting the battery back in. If you tell them the phone will power on they walk you thru a bunch of steps. On a couple of my exchanges the rep sent me out a new phone, battery and wall charger.
You do have to send the broken one back, they send you a shipping label with the refurb phone they send you. Within the first year of owning a new phone with TMobile, insurance is only used if the phone is lost/stolen, water damaged, you broke it on purpose or you tell them strait out "i was flashing the newest JACHero ROM and blam it bricked!"
just call and say your phone isnt working. thye will try to wipe it, tell them its not working. they will send you a box with the new phone. you send back th eother one. dont say **** you dont have to. just keep it simple. DO NOT TELL THEM ITS ROOTED.
Well I'm going to ship it to HTC today, and they should be replacing it for free (I hope). I did go through HTC with this, not T-Mobile. T-Mo kicked me after I told them I didn't buy it from them. I told HTC I bought it from a private seller and they were like "ok that's cool."
I too once freaked out (not to be confused with my earlier freekeout) when my JFroot-to-cyanogen-to-hero theme went AWRY, and bricked at the g1 logo....
I sat there thinking of how much I screwed this one up, and promptly realized that insurance covers anything....and yes I will say, ANYTHING.
there is no limit to a customers stupidity
so without hesitation i made my 13 minute drive.
waited 10 minutes for a tmobile rep. explained that i booted up my phone this morning and it never booted after 2 hours of pocket time....also threw in that ive been on hold for a good hour restarting and trying differnt tricks...
without any hesitation, she typed up a few things, checked in the back and i was onm my way....
she said that if anything happens to bring it back, and if the next 3 brick aswell, then they will automagically give me a NEW phone....IE DIFFERENT model...as to keep who she repeatedly referred to me as a good "customer" happy
so im psyched. they don't know how lucky they were. and my new (seemingly) faster dream are back at it...
just biding time for that XDA app to get out of beta (or atleast become more stabile)
So I got an OTA update the other day from T-Mobile. Applied the update and the phone rebooted.The phone no longer goes past the T-Mobile G1 screen. I tried troubleshooting myself and explained everything to T-Mobile on the phone to Tech Support. They wanted me to troubleshoot as well. I tried booting into recovery. I tried the home+power and the camera+power and the phone just starts and stops at the T-Mobile G1 screen.i know it's probably bricked but was wondering if anyone had any ideas. I asked tech support if I could get a replacement phone being that my G1 is still under warranty,they said no that the phone had to be returned within 14 days after purchasing it. What's the deal with this crap? Any thoughts and answers are much greatly appreciated!
Well a couple options, take it to the store, call t-mobile and tell them to eat your nuts since it was their software that bricked it or google up the corporate number and ***** and ***** till they agree to a replacement, don't curse or they will hang up on you really quickly
gridlock32404 said:
Well a couple options, take it to the store, call t-mobile and tell them to eat your nuts since it was their software that bricked it or google up the corporate number and ***** and ***** till they agree to a replacement, don't curse or they will hang up on you really quickly
Click to expand...
Click to collapse
Yep everything he said, but also what they told you on the phone is crap. T-mo should replace it even after the 14 days. They did for me, just don't take no for an answer.
Your Phone has a one warrenty ... At least thats what I thought????
maybeoneday said:
Your Phone has a one warrenty ... At least thats what I thought????
Click to expand...
Click to collapse
Whats a one warrenty?
andy_lowe02 said:
So I got an OTA update the other day from T-Mobile. Applied the update and the phone rebooted.The phone no longer goes past the T-Mobile G1 screen. I tried troubleshooting myself and explained everything to T-Mobile on the phone to Tech Support. They wanted me to troubleshoot as well. I tried booting into recovery. I tried the home+power and the camera+power and the phone just starts and stops at the T-Mobile G1 screen.i know it's probably bricked but was wondering if anyone had any ideas. I asked tech support if I could get a replacement phone being that my G1 is still under warranty,they said no that the phone had to be returned within 14 days after purchasing it. What's the deal with this crap? Any thoughts and answers are much greatly appreciated!
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Sounds like you got a stupid T-mo rep. Call back and tell them your phone is messed up... as long as you bought it directly from them, they will send you a replacement (minus the battery, sim card, and battery cover), and you will send back your phone (minus the aforementioned parts). Done.
uansari1 said:
Sounds like you got a stupid T-mo rep. Call back and tell them your phone is messed up... as long as you bought it directly from them, they will send you a replacement (minus the battery, sim card, and battery cover), and you will send back your phone (minus the aforementioned parts). Done.
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true.. make sure you remove your microSD as well.. i had to send back my samsung blast and left an 8gig stick in there... needless to say i was a little upset lol
Haha **** that, I know someone that got 3 [wink wink didn't think you'd like me saying your name] you can get your 1 replaced. Just keep asking do not stop. It's not a piece of chocolate its a $300.00 phone first of all and second of all it was they're update. Good luck!
Nah it's cool, it's no hiding that I am on my 3rd g1, I am not ashamed to say i 've bricked, this way I can say I am making sure someone doesn't repeat mine or anyone elses mistakes.
Also mine were all within the 14 day buyer's remorse. Oh and the cutest on xda, I prefer the most handsome, meanest pimp that has ever pimped on this planet, and I got a mean limp. To the op, keep *****ing if it was their fault, now even you did it on your own and are just covering your ass, it's ok, you are among many who have, but still keep *****ing anyway
I'm guessing you like it now?
*Sorry for the OFF TOPIC. Like way off, like as off as iPhone is to being cool... okay I killed it. ):
Much better, and yeah you didn't just killed it, you ran that **** over, stopped and backed up and than kept riding back and forth over it, thinking you were a dj
Return policy on G1's with warranty
Ok,so I bought the phone from a private individual but the T-mobile software is what actually bricked my G1. I was sad for about a day and am now getting over it slowly. I am currently using my Samsung SGH-t229 which was the free piece o' crap from T-Mobile. Thanks for all the response guys! I really appreciate all the comments and reading all the funny jokes and all. Anyways...if any of you have any ideas on returning the phone let me know. I keep calling T-Mobile and they say I can't return it and get a new one because I bought the phone from a private individual. Any ideas? Hit me up or let me know. TTYL guys!
I've been a happy Captivate owner for about six months now, but am looking to sell it on either eBay or Craigslist. My question is: do you think I would get better value for it if I flashed it back to stock and upgraded it to the stock 2.2, or should I promote it as unlocked with 3G Tethering capability?
Probably worth more if it's unlocked. People are usually afraid to do that sort of thing on their own, and you'll reach a larger group of prospective customers if the phone isn't locked to any single carrier. But, if you really want to make bank on it, you should load up the internal storage with naked chicks and set the default wallpaper to andwobble.
Edit: Here's a thought, maybe you can give the customers a choice in the description? "Your choice of stock 2.2, or carrier unlocked" or something to that effect.
Edit edit: Also, if you're going to sell it unlocked, you should probably test it with a t-mo sim card to be sure it actually works, and mention in your description that you won't be able to get 3g on AWS-band networks (t-mo), just so nobody accuses you of swindling them.
Good point... there's a lot of potential issues if I'm marketing it as unlocked and I probably don't want to support that.
If it's only a difference of $20 or so, maybe I'll just flash back to stock and sell as-is.
Another issue I didn't even think of: since I flashed the ROM I've been having the random shutdown issue. Installing Captivate Keep Alive from the Marketplace solves the problem but at the expense of battery life. Being an honest person, I would probably have to divulge this in the auction post. Or flash it back to stock and test for a couple of weeks and keep my fingers crossed that the random shutdown only happens on Cognition.
look at this one
http://forum.xda-developers.com/showthread.php?t=748262
a guy, might have been him, sold a captivate exactly like that one rooted/romed with serendipity(?) sim unlocked for about 325$ on ebay.
Sim unlock is must
ryanjg11 said:
Good point... there's a lot of potential issues if I'm marketing it as unlocked and I probably don't want to support that.
If it's only a difference of $20 or so, maybe I'll just flash back to stock and sell as-is.
Another issue I didn't even think of: since I flashed the ROM I've been having the random shutdown issue. Installing Captivate Keep Alive from the Marketplace solves the problem but at the expense of battery life. Being an honest person, I would probably have to divulge this in the auction post. Or flash it back to stock and test for a couple of weeks and keep my fingers crossed that the random shutdown only happens on Cognition.
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Those potential issues can be alleviated by testing your buddies sims from other carriers in it. That way you can confirm what networks it runs on.
The phone is still under warranty, so you shouldn't be too worried about the shut down,
ryanjg11 said:
Another issue I didn't even think of: since I flashed the ROM I've been having the random shutdown issue. Installing Captivate Keep Alive from the Marketplace solves the problem but at the expense of battery life. Being an honest person, I would probably have to divulge this in the auction post. Or flash it back to stock and test for a couple of weeks and keep my fingers crossed that the random shutdown only happens on Cognition.
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if you have the random shutdown issue, flash to stock then get warranty replacement. only original purchaser with original receipt or contract as proof can get warranty work
then sell the NEW phone AS NEW
duh..
Trusselo said:
if you have the random shutdown issue, flash to stock then get warranty replacement. only original purchaser with original receipt or contract as proof can get warranty work
then sell the NEW phone AS NEW
duh..
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Mine was bought secondhand off Craigslist.
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
Leather Sock said:
So...I bought my HTC One in July of 2013 for retail price due to not having an upgrade and at the time being financially capable. I unlocked the bootloader, rooted it and used custom ROM's until a week ago when I got the unresolvable issue it not being able to charge anymore unless it was turned off. Now, today, it no longer charges when it's turned off and if I'm extremely lucky it's able to charge while being off for about 20 minutes before it stops.
My HTC One is absolutely useless now. I've called HTC and they told me that I still have 20 days of manufacturer warranty and that I could send in my phone if I paid shipping and they'd repair it for me, however I know they'll find out that I rooted (even though I'm back to 100% stock now) based off of the reports I've read about others. They end up making you pay for a motherboard which costs $200+ in repairs. Not only that, but I simply can't go 7-10 business days without my phone at work.
I called AT&T and the warranty there is gone now, so they refuse to help me in anyway as well. I can't sell the phone on Craigslist because it's broken and I can't even get a good deal at Best Buy I imagine for even $100 because of it being broken. I imagine they'll offer me like $40 for it.
$600 down the drain and 1 year later and I have a piece of junk in my pocket right now. I'm without a phone and do not have an upgrade to do anything about it unless I want to pay retail price for a new phone. My only option now I guess is to look into a cheaper Nexus 5 but even that is just not affordable for me.
Has anyone been in this situation? What the hell can I do?
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if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
Seanie280672 said:
if your 100% stock, and locked in the bootloader, not relocked or unlocked, and the tampered flag has gone, then just un-root it and send it to HTC, they will never know.
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I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
Leather Sock said:
I'm "LOCKED" in the bootloader, S-On, not rooted and I'm using the stock RUU thing. I'm completely stock. However, I read that HTC has some sort of program or something that can see how many times your phone has been unlocked/locked or something and they end up wanting you to pay for that motherboard repair.
I mean, I guess I could try, I just hope they don't pull some sort of "Pay or we won't give your phone back" sort of deal.
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I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
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Yeah, I'm doing that now. I guess I'll find out if I have the luxory of a replacement that will last me one last year, or if I'm out of a $500 phone. If I get the replacement, I can at least sell that thing on Craigslist when I get a new phone or trade it in towards my new one. This current one is just a piece of metal in my pocket.
Seanie280672 said:
I know that Samsung have some sort of counter hidden inside them which can be read quite easily and shows how many times its been flashed and rooted etc,, but im not aware of HTC having it, personally, in its current status, I would send it, if they question it, tell them your brought it off a friend and don't know what he did with it before you got it, also if they do pick up on it, then just request they send it back rather than repair it.
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I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
Leather Sock said:
I forgot about the HTCDev Unlock Token thing I just read in another thread. I used that when I unlocked my bootloader. Isn't that owned by HTC and they can see that I requested to unlock my HTC One? God damn it. This has me down as hell.
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In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
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I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
Leather Sock said:
I'm really, really hoping so. I even paid the $19.00 to get my phone back 3-5 days faster because I NEED it for work.
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You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
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If I get a replacement I'll probably kiss the guy who posted the return to stock guide. He'll save me $350 for a Nexus 5 that will become obsolete in October and drop $150 and make me feel even worse while the Nexus 6 rubs it's nose in my face.
Just brought my phone to UPS to be sent back to HTC. I guess we'll find out in 2-3 days whether or not they're going to quote me for stupid repairs, or if I'll get a refurb phone for replacement with no charge. If I have to pay for repairs, I won't and I'll just get the phone back, sell it to Best Buy and buy a Nexus 5 I guess.
Crossing my fingers :/
Ajxx16 said:
You should be alright, should they question you, which I severely doubt, just act like you don't know ****. But definitely let us know how it goes.
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alray said:
In theory yes, but I nerver heard htc refusing to honor the warranty of a M7 if the phone returned with a stock rom, locked and s-on. Send the phone, i'm 99% sure they will repair it at no cost.
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Ah...and the stress is relieved. I just received a shipping notice via email saying I'll have my HTC One on Monday. Gosh that was painful.
I had this exact problem (would only charge when powered off) about a year ago. I returned everything to stock, sent my phone to HTC and they fixed it, no questions asked. Maybe others have had difficulty, but it all was fine for me.