contacted HTC UK regarding tytn II - Tilt, TyTN II, MDA Vario III General

Hi everyone.
I am new to this forum but have owned several HTC phones in the past and have always been happy with them until now!
After reading through this forum for many hours and signing the tytn II petition I decided to phone HTC UK direct and speak with their customer services department regarding the issues with the camera/Video drivers.
I spoke to a nice chap who told me that they are aware of the issue and need more people to actually phone in and tell them directly about the problem as they do not monitor the forums themselves. He also said that they will be working on a fix but need more proof as they could not replicate the problem with their own tytn II. (So,how can they be aware but not be able to replicate the problem we are all having??)
He also told me that if I where to put video footage of the problem on youtube and phone him back with the link he could forward this as proof to the relevant people............Seems a bit strange, but thats what he told me to do.
The problem is I do not posess a seperate video camera to actually video the tytn II playing video (if that makes any sense). So,if any of you lads or lasses can take some video footage of the problems and let me have the link,I will phone HTC again and get it sorted.
Do you think I was being fobbed off,and does anyone here think that the youtube video would actually be taken seriously by HTC?
Take care all..........Richard

This basically confirms what they told me and some other chaps as well:
1. They need more people calling in. Just signing the petition and discussing the matter on this forum doesn't really bring us any closer
2. They are somewhat aware of the issue but since too few people who buy this primarilly business oriented product do demending video stuff (like emulation, full res video, touch screen gaming, 3d gaming etc) they can't really see the issue on a broad scale. (Which brings us back to 1: they need more people calling support about this).
If someone has the ability to capture a video of playing a 640x480 XviD, playing a touchscreen 2D-game, trying to launch a GL ES game and trying say a demanding emulator and then uploading it to youtube then we could send the link to HTC for "proof".
I could try to capture it using mymobiler but I don't have the appropriate application for vista to do it and I don't have a video camera.

The number I phoned was a standard 0845 number so the cost of the phone call was standard rate,no expensive tech support lines which is good.
Everyone phone their local tech support lines and maybe they will finally get something done.

m4dc4tuk said:
Do you think I was being fobbed off,and does anyone here think that the youtube video would actually be taken seriously by HTC?
Click to expand...
Click to collapse
Yeah, right. YouTube on my Kaiser... What else, huh? Maybe free porn for everyone too? And how about PROPER BLUETOOTH HEADSET & VOICE DIALLING SUPPORT?!?!
Sorry about that, but I just can't stand all that moaning about video drivers/issues/whatever in business-oriented phone, which was definitely NOT designed to be all-you-can-eat-multimedia-monster. Of course, it would be nice to watch full-quality movies, but what I'd really, I mean *really*, like to have is properly working voice over Bluetooth headset, just like it used to work in Wizard and Hermes, just like it SHOULD work on phones such as Kaiser... This is quite serious bugger, for some even disqualifying Kaiser as a primary phone, but apparently not that many people seem to care about it, anyway.
And please, do not respond to this post - I am not going to subscribe it, so no replies will come into my mailbox. Thanks.

Hey mate.
I am replying anyway
I think you got the wrong end of the stick,not youtube videos on the kaiser,just a video posted on youtube showing the Kaiser faults so they can see for themselves the issues we are having.
I also agree with you on the bluetooth issue but for me the video is more important as I use the phone as a general entertainment device whilst travelling.
Cheers.......Richard

I've started this by doing a video of the extremely reduced performance when using the stylus.
I'll follow it up soon enough with videos of the absent GLES, and generally poor video performance. Please feel free to spread and link this as much as you want. If you want the original .avi-files let me know and I'll send them to you.
http://www.youtube.com/watch?v=WhHG377wkQU

For those of you who want to capture your own videos I recommend these applications:
http://www.mymobiler.com/ (For getting the video output of your phone on your computer screen)
http://www.etrusoft.com/screen-recorder/ (For capturing only the active video area of your phone through mymobiler)
Just capture using the default settings and then upload to youtube and presto.
It will even be a lot easier on the eye than a videocam capture.

Youtube is on the Kaiser, pr0n is free to anyone anyways
i couldnt find the number, do you mind posting the whole number so i can call them?
will also make a video tomorrow, i have Call Of Duty, and its appauling the software rendering .. because it has no hardware drivers whatsoever, only cpu =/
also eva_d, if you bought a pc with an 8800GTX, and it couldnt play an old game or even run an emulator that your 5 year old laptop could play, wouldnt you just be asking yourself: "whats the point in paying so much for it?"

Anyone have a USA Number?

Here's another one (extreme case) that shows of the lousy video performance when using directdraw:
http://www.youtube.com/watch?v=Xeb8-m5opDA
Since I already have this set up feel free to send me/link/tip about apps that I can capture videos of to show HTC. (For an example, I don't have any GL ES game at the moment)
Also make sure you rate the videos high and comment them etc.
Also if someone can capture a video of the extremely slow camera that would be nice as well.
For some reason it's not possible to capture that image using mymobiler (probably bypassing the normal interfaces for increased performance which makes it even sillier since it's so slow )
redsrule2500 said:
Anyone have a USA Number?
Click to expand...
Click to collapse
Check my signature. (Or just htc.com )

That is great, I will contact HTC UK again tomorrow morning and give them the link to the youtube video.

Post up the Uk tel number
i am still shocked that HTC could not have sorted the camera out . its like having a Aston Martin and a 8 track player to listen to music with.

huh... i will make a comparisson with my wizard xD... its really stupid that the wizard supports a simple game as Pocket breakout and the kaiser just sucks in it =/...
[[ makin video x)]]

London luke said:
Post up the Uk tel number
i am still shocked that HTC could not have sorted the camera out . its like having a Aston Martin and a 8 track player to listen to music with.
Click to expand...
Click to collapse
Check my sig, or just to to www.htc.com and click support.

HTC UK technical support number http://www.europe.htc.com/en/support/csbyphone.html
I did not give them my serial number as my TyTN is a Tmobile branded MDa vario III

Since we've already have to people requesting the info:
Here are all HTC telephone numbers:
http://www.htc.com/support/care_hotline.htm

call everyone!! Call!!!

I just called HTC. The lady said she just got off the phone with someone else complaing about the exact same thing... she said it is just a falut of the Tilt. She said HTC will release a ROM update in a month or so but may or may not address the video drivers; she didn't know. She said email support and see if they know.

grizzley said:
I just called HTC. The lady said she just got off the phone with someone else complaing about the exact same thing... she said it is just a falut of the Tilt. She said HTC will release a ROM update in a month or so but may or may not address the video drivers; she didn't know. She said email support and see if they know.
Click to expand...
Click to collapse
HTC never replies to e-mails anyway so that won't help, call again and keep pestering them 'til they go get their supervisor or call their second tier support.
I did that twice, fortunately the HTC support doesn't need much pestering to break (my ISP and cellphone operator needs constant bombardment for 10 minutes straight before they connect me to a supervisor or really go away and try to find anything out with their colleagues)

htcwiki.com
I just got off the phone with US Tech Support. No help at all. All he said was to go to http://www.htcwiki.com/ and state the issue there.

Related

WIMP - Where Is My Phone

I’ve found a mint piece of software that no Kaiser owner should be without.
It comes with a trial period and u should check it out.
I was looking for some software that would help secure my phone and came across this. http://www.wimp-software.co.uk)
It’s supposedly designed to help you find your phone (yeh right, I aint gonna lose my £500 phone) but me and my mate have had a **** load of fun with it.
It’s pretty cool.
If you read the instructions, you can basically text the phone, but the other person doesn’t get the text message. The software grabs this coded text message and sends you back the gps position of the phone. It also gives you a link to google maps which is great if you’ve got Opera installed on your phone. (Don’t try PIE, it doesn’t work)
I gotta say, I’ve seen a lot of cool software around, but this one is SO cool. I only wish my girlfriend had a Kaiser. I could have so much fun with this.
The only thing I would add to the software though, is to know I was being WIMPED. Maybe a little SMS noise, or the icon changed or something, but I do suppose that it was written for phone theft. I haven’t tried it yet, but it also claims that if you change the SIM card in the phone it’ll SMS you with the number of the new SIM card.
sounds kinda cool!
All I can say is try it out. WIMP yourself lol. It's kinda fun finding out where you are
You gotta check this out - track your phone!
This is a great bit of kit - I just tried this out on my Eten M700 and gave it to my girlfriend whilst she went to the shop. I could text her and see exactly where she was - it sent me back:
Latitude:51°24.740913'N
Longitude:2°29.562757'W
Speed: 0 MPH
Satellites: 9
http://maps.google.com/maps?q=51.41234855,-2.49271261666667+(PHONE+LOCATION)&t=h&z=19
You've gotta try this out!
Yeh, same here, but mine was only where I was
I really wish my girlfriend had a WM6 phone with GPS.
Big brother, here we come.
lost phone
I can imagine this would be handy if I lost my phone (again). I accidently misplaced my last phone - at £500 a pop you can't do that too often. With this I would have been able to find exactly where it was, even if someone changed the SIM
WIMP and IIWPO on one phone would rock!
That's a brilliant idea.
I'm gonna email them and put a few enhancement requests in.
This is one of the best bits of software I've seen for ages, and I reckon the IIWPO would also benefit the software.
I've done a bit of googling and they must be fairly new as I can't find much on the software, but I'll keep you updated to see if I get a response.
not gonna be possible until the good chaps here work out how to unlock the extrom of the kaiser or something like that I would imagine - it needs to be installed again on hard reset to be of any theft recovery value.
I've seen it done on things like my Athena, so I don't think it will be long till it happens
eventually... yes.
Can't wait for IIWPO for my kaiser, sure I have it insured, but I would have to bring swift, brutal retribution in person on anyone who stole my beloved black beauty.
But being able to track them with it even when they weren't at the home address they typed in would maybe help get it back sooner, and open up ambush possibilities
Very true. I reckon it wont be long till they add it in personally.
I've seen loads of software out there that does SIM change notification, and owner change notification, but not the whoie package, including GPS location.
I think these guys are on to a winner, and I for one am certainly gonna buy this.
What can I say, It's mint!
wow, this is an awesome idea. i plan to try it out once i get my phone for sure. great find.
Brilliant find and brilliant software. I too will be trying this when I get my phone!
Talk about impulse buying.
I just bought it. It costs £10 GBP and you need to provide them with your email address and your IMEI number. The website only accepts paypal (not a problem for me)
The cool thing is as soon as the PayPal payment went through it came back immediately with the unlock code.
What can I say, I'm impatient, but it's great.
Interesting
So... I played around with it and it rocks... I am definately buying this.
Made me realize something kinda scary.... Just follow me for a second here.
The Kaiser has everything.......
1. Cameras on both sides.
2. GPS
3. A Microphone
3. A record of our:
A. Internet browsing History
B. Contact Info
C. Call History
D. Almost all of our personal info... (Depending on how we use it)
4. And... last but not least... and the most important... the ability to be connected to the net all the time...
With all these features... and a program that runs on a personal computer that connects to the phone via the web and can operate all of the above features, but not letting the phone user know the features are in operation.... turns the kaiser into the perfect spy device, or, BIG BROTHER bug.
Think about it... With the right aplication, one could know, where you are, what you look like, what your doing, what your saying, and any personal info you choose to store on your kaiser.
Kinda scary huh????
JB
I definately wish my girlfriend had a kaiser now
Absolutely valid points there JB. I reckon all software developers for mobile phones should check out this site. Then we would end up with the ULTIMATE bit of anti-theft, big brother, all singing and dancing software
alanplum said:
I definately wish my girlfriend had a kaiser now
Click to expand...
Click to collapse
You could always buy her one.
alanplum said:
I definately wish my girlfriend had a kaiser now
Click to expand...
Click to collapse
no need to worry, she is just fine, im taking good care of her
sounds like good software though, cant wait to get my kaiser and try this out on it.. sounds cheap enough to buy anyway..
Very cool app, I loaded it and gave it a spin. Sent it the code and watched the Kaiser wake, spark up the orange GPS indicator for about 20 seconds and within about 1 minute my other phone received the text message with Lat/Lon and Google Map Link. I only wish there were a way to do this from a PC, the google link would be a lot easier to work with then.
I purchased the prog. Two Issues;
1 - The Wimp web site asked for my IMEI number but their form accepted all but 2 digits of my code. Their site processed my order and emailed me a s/n code which is now not accepted by the prog. I've got an email in to their support folks.
2 - This prog places an icon in the task bar at the bottom of the screen. I don't like any icons there. Is there a way to get rid of that Icon and allow access to the prog thru an Icon/Link placed in "Settings" or "Programs"?
Other than that, I never would have believed that there could be such a clever and small application!
Edit, Tech support sorted the code by re-issuing a new code based on my full IMEI, their site is new and just getting started. Their response was really quick. Also you can enter the app and select "quit", the app will clear from the task bar, BUT, it will still respond to the code request. After a request, the icon will return to the task bar, hmmm a way to know if you've been "Wimped"
Also, I also tried it one time when a fix was not possible. It woke and tried to get a fix for it's allotted time period (3min default setting). After the timeout, it sent a text message telling me that it could not get a fix. So at least you would know that the phone is talking to you!

[TyTn2 vs Trinity] Streaming Youtube

Since the pro's all hang out here and i just plain luv the community and all the hard work done here. I thought i might just ask my question here and check out if i'd get any decent answers.
Problem is like this:
My friend has an Trinity and uses the same software to stream Youtube videos.
- The Core player 0.72rc2.
- Flashvideobundle (latest).
We both use IE (normal) and have a stable Rom. Next tot that we're both connected to the same network from the same provider with the same data-bundle.
Connected to 3G in the same room we fire up IE and launch the same video from www.youtube.com (not the mobile version). Weirdly enough his phone start playing straight away with smooth video.
Mine just plays the first 5 seconden smooth, after that it just starts buffering after 5 seconds throughout the whole movie, very frustrating believe me.
Do any of you guys have or had the same problem and what were the solutions? Thanks anyway.
If i can help out others with questions regarding Flashing the Kaiser from KPN (DUtch provider) to i.e. a Dutty Rom, i'm glad to help!
Well at least it wasn't a complete stupid question cause i'm not exactly swarmed with answers
I am not familiar with the Trinity. What about it makes you think you should get the same performance?
I should get a better performance, cause the TyTn2 has better hardware?
Hi, I had a trinity, which I sold to my friend and have recently upgraded to the tytn ii.....
I'm more or less having a similar problem... find with the flash bundle and old TCPMP..... my IE just crashes on me everytime i go to the youtube page!
I've just tried playing youtube videos through google videos and that works fine. but just cant go to the youtube website!
any ideas???
hmm, well let me try playing a video through videogoogle, i'll update you with my findings.
Did the Trinity have the commercial version of Coreplayer PPC installed (some carriers give it as an added app or on CD) because the Freeware TCPMP (RPC2) has limitations playing certain streams.
If so, I'd wait for the new year and the next version.

Return my Tilt but for what?

I just purchased a Tilt last week. I did not know about all the issues with slowness and lack of video drivers till after I brought it home. After reading through this forum I have determined that I should probably take advantage of AT&T's 30 day return policy and return this phone.
The problem is I do not know what the alternative from AT&T is. My new employer is requiring that I have a PDA/smartphone that supports MS activesync. So that eliminates the iphone. What is the best alternative from AT&T? Treo? Moto Q?
Thanks for the help.
I have had my TyTN II for two months now.
I have NO issues with slowness or anything else. I play full feature movies, games and many apps and it is definitely much faster than my iMate KJam (Wizard).
My advice is keep it and enjoy it.
There are many posts here that don't slate the device.
Some people want live feeds from Mars etc.
I can honestly tell you that I am very very happy with mine, but then again I don't fix things that aren't broke.
It is the best business tool on the market at present IMHO, and I did lots of research before buying the TyTN II.
Yes please take advantage of the 30 day return policy by taking 30 days to get to know the phone.
madmos said:
I just purchased a Tilt last week. I did not know about all the issues with slowness and lack of video drivers till after I brought it home. After reading through this forum I have determined that I should probably take advantage of AT&T's 30 day return policy and return this phone.
The problem is I do not know what the alternative from AT&T is. My new employer is requiring that I have a PDA/smartphone that supports MS activesync. So that eliminates the iphone. What is the best alternative from AT&T? Treo? Moto Q?
Thanks for the help.
Click to expand...
Click to collapse
My brother once told me of the phenomenon of being awakened to negativity of something while being completely ignorant of it before. in other words, from the way it sounds, you did not really notice all the "bad things" associated with the product until someone told you of them.
I sometimes fall into the same trap. I got my phone right around when it was released, and I was completely blown away by it. I've never really had a pda phone before and it was just amazing for me. I then read all the negative comments about it then got worried and wanted to blindly replace it for the "perfect device".
I know realize that it doesn't exist and most likely, I wouldn't be able to tell the difference. play with the phone and if you are happy with it, keep it regardless of what other people say is wrong with it.
BTW, you most likely won't get helpful advise about what other phone to get on a fanboy forum about the product you want to get rid of...
just my 2 cents
Oh this is a good one. I'm sure you won't have any performance problems with this one.
http://www.wireless.att.com/cell-ph...y+Ericsson+Z310a+-+Jet+Black&q_sku=sku1020097
Integrated VGA Camera
Bluetooth® wireless capable
Unique external hidden display
Colored light effects for caller ID
Polyphonic MIDI and MP3 ringtones
Multimedia messaging - Send text, photos, and sounds
Instant messaging - AIM®, Yahoo!®, and MSN®
Day and evening themes change at preset times
Illuminated keypad with color light effects
Download ringtones, games, and graphics
Vibrating alert, calendar and calculator
High-speed EDGE capabilities
Internet and email capable
Tri-band world phone
Superb battery life
Preloaded games
Rated for Hearing Aids: M3
Thats the lick
It's all about gamez and ringerz
You will also read that some of us with the Tilt do not notice the issues you are speaking about. I don't feel that my Tilt's driver issues affect what I use it for. I don't watch movies all day long and play games with it, if I did I might change my tune...
No matter what, it's a step up from my 8525!
I looked through AT&T's VAST selection of PDA/smartphones and read the reviews there and elsewhere, and came to the conclusion that the Tilt would do what I needed. Mostly Office functions and what not. The Wifi was another major reason. I didn't get the phone for it's multimedia reasons.
IMO, stick with the Tilt, and if you want to watch movies, get a portable DVD player.
man I stream movies and watch them on the SD. It all works well enough for me. I just think the damn thing could run a bit smoother.
A lot of these posts are niggly things and not majors.
I see both sides and whilst this is slower than my Wizard for screen orientation flips, its got GPS built in. Big win immediately.
That alone wins for me, and ok, some things are slightly longer but let's face it, these are PDA's with phone functions, not phones with PDA functions (in which case look at s730 from HTC as an alternative).
Joe
ChumleyEX said:
Yes please take advantage of the 30 day return policy by taking 30 days to get to know the phone.
Click to expand...
Click to collapse
This sounds like the best advice to me...
Don't flash a new rom or hard-spl (in case you want to return the phone - instead try as many programs, games, videos etc over the next week or 3 and see if the phone works ok for you - stress it a bit. If everything works ok and you want to keep the phone then you WILL get better performance from a cooked rom - if not then you've lost nothing except for a bit of time.
FWIW, I love my Kaiser - a few niggles but I know my way round them - I'm not going to change and will probably upgrade to Kaiser 2 or whatever in the future.
Here's the thing... there is no perfect phone on the market!
If you visit the forums for any phone on the market, you'll find things ranging from minor nits to severe bugs.
The best thing you can do is ask yourself if the issues of a particular phone are things you can deal with. Some are fixable with utility programs (tweaks) and some need new drivers. Some just plain won't ever be fixed in the lifetime of the phone.
What's a severe limitation to some, is not an issue to others. For me, the video driver issue isn't a problem, since I don't use my Tilt that way. But, for others, it's a show-stopper.
So, yes... do your research (preferably before buying the phone) and use your new phone for everything you can think of during the trial period. Ask yourself what your requirements for the phone are, and if you can live with whatever limitations/issues it comes with.

invisible letters

I don't see any letters when I go on the Internet and want to write something on some search engine or write login and password... It seems that I do write, but cannot see anything - the letters are set to be invisible. How can I adjust this so that I can see what I write?
i've had enough...i want a dollar for every new thread that has been started for this issue!
dude!!! there must be literally close to 100 threads about this issue...welcome to the forum and please read the forum rules first, which clearly state to search first before starting a new thread
to fix your problem, disable cleartype in landscape mode...search for more details.
thanks dude,
...send me your bank account, I'd rather pay you ten times more then waste my time searching
i did what you told me, but this didn't solve the problem - I guess I'll have to do the searching anyway...
aivaz said:
...send me your bank account, I'd rather pay you ten times more then waste my time searching
Click to expand...
Click to collapse
In that case, here you go for any further help you may need with your phone.
http://www.htc.com/us/CA_Hotline.aspx?region=NorthAmerica
They don't have forum rules you need to follow. They just tell you," it is your motherboard " , they fix it, you send them $ 300 and your phone is fixed.
no searching for your answer, because your time and life is way more important than ours.
I'll do it for half that price.
Oh I think it's time to give up the WM devices and try the iphone, /sigh.
ChumleyEX said:
Oh I think it's time to give up the WM devices and try the iphone, /sigh.
Click to expand...
Click to collapse
The wife just upgraded her iPhone to the new iPhone 3Gs
Seriously, what a piece of crap. I have been playing with it for the past week ( she won't let me jailbreak it ) and I am dumbfounded.
When she was buying it, I had to bite all the way through my tongue not to be an obnoxious git. The saleswoman : " look at all the brand new great features "
" Twice the speed ", they stopped underclocking the processor, now the phone is twice as fast, but everyone's phone is overheating. "It can send pictures and video" . You mean MMS , wow. " You can not only take pictures but now also video " Really ? Watch this, " call home " and it dials the number. OMG, voice recognition ? Add in GPS, voice memos, cut and paste . What a new technological wonder ...................... I knew I shouldn't have bought my Tilt two years ago and should have waited for the new 3Gs.
My wife's iMac crashed a few months ago and she lost her iTunes library when I had to do a clean re-install of the OS. But no big deal, all her music and iTunes songs were on her phone. So I went to sync her old phone with her iTunes library in order to get all her music and photos to her new phone.
Ahh..........no ! You can redownload all your " paid for music " from your iTunes account, but your other music ? Non transferable. Sync photos ? Ah........no ! Not unless you buy iPhoto. Your kidding right ? Quote from Apple Support...... " the iPhone is not a storage device "
haha, I know what I'm getting into. It is pretty awesome that the Tilt had all that stuff almost 2 years ago. I'm a gadget guy and I need a new gadget, even if I get the next new htc phone, most likely it will be 80% the same as my tilt. The Iphone is a whole new battle for me.

slow wifi

i am thinking about buying a Kaiser from a friend and i really like the phone but the wifi is painfully slow is this a common problem with these phones when put aside a iphone you can watch a 3 min video clip on the iphone before the kaiser has even loaded youtube and ebay is just not worth waiting for.
i just really want to know if its faulty or am i to expect this if i buy another ?
please help
thanks tris
triscros said:
i am thinking about buying a Kaiser from a friend and i really like the phone but the wifi is painfully slow is this a common problem with these phones when put aside a iphone you can watch a 3 min video clip on the iphone before the kaiser has even loaded youtube and ebay is just not worth waiting for.
i just really want to know if its faulty or am i to expect this if i buy another ?
please help
thanks tris
Click to expand...
Click to collapse
The iPhone is an entertainment device that makes phone calls. It is designed for music, videos and games. So of course it does all those extremely well. The Kaiser is an all around phone, that is a compromise between entertainment and productivity. My Tilt does not play games and video extremely well, but my iPhone does not run Opera, Office or roms customized to my specific needs.
Chose what is the most important to you, and buy a phone that suits those needs.
it just seems unusable on wifi .i know what you mean with the iphone i loved my n85 because i could use it in bed lol but i feel i could fall asleep waiting for google with this
I use wifi home network & work network with my Kaiser wifi & it seems very usable to me.
I often check mail, check eBay,check EX rates & XDA forum ect if the laptop or desktop is not booted up.
Not the fastest but certainly usable & I find Opera 9.5 very good (many ****e builds so need to test a few)
do you find IE is slow ? i really want to keep the phone "i like it" maybe hard reset or updated rom is what i need
when i change a page it says at the bottom 8kb then give it a minute 10kb then pauses time passes and the bar will fill up and 14kb . i don't have the fastest bb (512KBS) but i drove to a friends house that has 8mb to test and its just the same
I doubt the device is faulty. like you say, a ROM & Radio change plus using Opera browser could see improvements. A fresh flash & being choosy with installed apps normally makes drastic improvements.
IE is slow, have not used it for over a year so can't remember how bad it was.

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