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I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
Hello,
Thank you for your inquiry
We here at HTC definitely understand your concern about being able to use your device to its full potential. In this case regarding the video rendering capabilities of your AT&T Tilt.
HTC has received similar feedback from other users and we are currently collecting examples to assist us in developing a fix. We request that you provide us with the following information about your device so that we can further investigate it. Please include:
• Your full name:
• Mobile number:
• IMEI:
• P/N:
• S/N:
• ROM Version:
• Details of issue:
Please provide a detailed account of the issue that you have experienced, which includes:
• Program used
• File size
• File format/encoding
• Resolution
• Video scaling (50%, 100%, full screen, etc.)
• Any other details that you believe to be relevant
We apologize if this issue has caused you any consternation. Please provide us with the above information at your earliest convenience.
HTC Technical Support
http://www.america.htc.com
http://www.htcwiki.com
http://www.cingular.com/support/
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thats definitly a new one...
I think we all need to fill this out. I will get wifey to write up an email with info. Only thing, does anyone know the orig. rom details When and if we do send these emails, we must not forget to put ORIG. info trom the ORIG roms. I have to find the info for the att rom.
Shadow7789 said:
I got this email back from HTC tech support recently, and I was curious if anyone else has seen anything like it. From the looks of it, there might be a chance of an official HTC video driver fix.
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What specific email address did you send it to?
I just used the tech support form on their website (http://member.htc.com/CustomerService/CS_Mail.aspx). However, that email came from [email protected] .
I emailed last night, and I also got the same response.
i just did now...apparently they realize people are getting pissed...check my thread i created to try and make one big thread devoted to submitting issues.
I also just received this same response from HTC. I am filling out my form now and returning it immediately.
Keep your fingers crossed, folks...perhaps this is the proverbial light at the end of our dark tunnel?
Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.
wow this is awesome news!
lol right about the time we started setting up plans for a class action lawsuit, this happens.
coincidence?
Nick Collision said:
Could somebody create a web-based form we could fill out with our respective info to mail to the proper HTC representative? Would make the process easier for all of us and allow HTC to gather as much data as they can, quickly. And trust me... they will get info, and then some.
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I was just starting to do this, but looking at the email from HTC again...there's a tracking number. Looks like we'll each have to email HTC about the issue, so we can each get our own unique tracking number.
The more, the merrier!
Someone should create a stickied thread with information about how to get in contact with HTC.
Shadow7789 said:
Someone should create a stickied thread with information about how to get in contact with HTC.
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Here's where I went to supply HTC with my rant...
Email HTC
I just detailed my disappointment with the device and this evening, I got this new response that everyone seems to be getting now.
Thanx.
With all respect, while this is better than "we hope we answered your question in detail", it still seems like a stall.
As detailed by Chainfire and others, one doesn't simply forget to employ video drivers. This was a concious engineering decision to release these products with no custom drivers. This data gathering is more like, "what application is causing this problem?" when it's really a base system problem. We should all submit a pointer to a common benchmark program and it's results comparison to older products.
Hey guys, I just got his email back too. I need the AT&T Tilt ROM info though, because I'm using a different ROM. Can someone provide the details for the other roms so we can fill these forms out?
I just said AT&T shipped ROM. I am sure they will understand, but that number would be nice to have.
AT&T Tilt ROM Info
Here is the AT&T ROM information from my AT&T Tilt:
ROM version: 1.57.502.2
ROM date: 08/25/07
Radio version: 1.27.12.11
Protocoal version: 22.45.88.07H
Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?
amruths said:
Why is HTC asking for particular software causing the issue? I also wanna fill this form, but which software should i write is making this issue?
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Windows Media Player. If you say you're using a 3rd party application, then they will say that's the problem. Or maybe even better, say you used multiple media players
/edit: of course you can also mention PIE, every game, etc.
This is the email I sent them. Does it sum up all the main problems?
"I purchased a brand new AT&T Tilt not too long ago. I had to exchange it 3 times due to poor video playback quality, an extremely unresponsive camera, the slowest scrolling on Pocket Internet Explorer I have ever encountered, and Bluetooth that sounds worse than any Bluetooth phone I have ever used. I now realize that the phone was shipped like this on purpose.
I have been a loyal customer since my first purchase: The Cingular 8125. I then purchased an AT&T 8525. Both of these phones were great. The Tilt is a great phone but it has some serious bugs. I will continue to support HTC, but please, why would you release a Phone that is claimed to be the most powerful phone on the market when it clearly is not?
Best regards, Eric"
I SENT THIS E-MAIL FOR MORE THAN 15 HTC MAILS.
After months of complaining HTC still ignores the problems..
This is not spam.
READ the sites below and PASS to your superiors.
http://htcclassaction.org/
http://htcdriver.com/
After months of complaining HTC still ignores the problems..
DO SOMETHING!!
I GOT THIS ANSWER:
Customer email address: [email protected]
Thank you for your enquiry concerning the HTC device.
HTC are aware of the websites which you have kindly provided links for, however, we currently cannot comment on the matter.
Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
Best regards,
Freyja
HTC Support
[email protected]
http://www.htc.com
Finally HTC admits but not comments..
Pfff..I just called them..They are so arrogant! "Yeah we are aware of the problem" Just a standard aswer.. " look at the website for updates" bladiebladie bla..
Htc are aware?
dey no speechy gewd inglish
Of course they know the issue, they made it, they just say that it's to be "confirmed" because it's easier to deal that way with a problem.
They know it exists, they probably know how to fix it, but I bet that won't be paying ATi for the drivers rights, the "pressure" from the sites may help in this, but I see no good closure to this ahead
eskostar said:
They know it exists, they probably know how to fix it, but I bet that won't be paying ATi for the drivers rights, the "pressure" from the sites may help in this, but I see no good closure to this ahead
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You want to read the last page (or two) of the HTCClassAction.org topic
why? does it say they are fixing it now?
Hi all, i'm a noob here and would firstly like to say hi to everyone and well done to all concerned for the content and information found here... I have had my phone for less than a week and already it has been flashed with a new ROM
I have read with interest numerous threads and petitions about the HTC graphics problems. I read something earlier where someone said they had contacted HTC about this issue and pointed HTC to this forum (as I am sure alot of people have done). My question is as follows.....If HTC decide to come on here and look at the site to gather information/have a look at what people are saying about the graphics issue...what do you think they make of all the threads containing their software that is freely available for download?
I would be concerned that they may a little upset and try to force the software to be taken off??? Maybe I am missing something and the software is freeware but I doubt it very much.
I suppose my question could extend to things like ROMS etc with other mnfrs software on it also.
Anyway apologies if this is a somewhat random post but I was just wondering...and before anyone asks...NO I AM NOT AN HTC EMPLOYEE Or do I wish to cause any friction.
Chris
Welcome, HTC.
Yes welcome HTC! If you would make your Products perform properly right out of the box I wouldnt have to spend hour on hour cooking new ROM's or extracting apps from one device to port to another. Maybe one day you will wake up and see that you could be the best PDA provider out there if it not for one small issue! You leave us hanging on important things and leave it up to us to fix your mistakes so please HTC get your sh*t together and blow my mind with the next device!
PMSL...You guys really think I from HTC???? I can see this turning into a major flaming for me If that's what everyone now thinks.
I can assure you that I am not, but I guess that is going to be difficult to prove once everyone thinks I am.
I wonder if a job at HTC would be better than my current employment
c.b said:
PMSL...You guys really think I from HTC???? I can see this turning into a major flaming for me If that's what everyone now thinks.
I can assure you that I am not, but I guess that is going to be difficult to prove once everyone thinks I am.
I wonder if a job at HTC would be better than my current employment
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They don't think you're from HTC. They said they'd welcome HTC to come in and see everything you're talking about and seeing that they're phones would sell alot better if they implemented alot of the stuff we're doing ourselves afterwards.
they allready visit the forum and they are aware of what we do and use...
anyway..where do you think they get bug fixes from!
donatom3 said:
They don't think you're from HTC. They said they'd welcome HTC to come in and see everything you're talking about and seeing that they're phones would sell alot better if they implemented alot of the stuff we're doing ourselves afterwards.
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DOH!!! I read it wrong when the first reply said Welcome, HTC..thank god for that..I thought I was going to be in for thousands of messages asking me about graphics drivers
faria said:
they allready visit the forum and they are aware of what we do and use...
anyway..where do you think they get bug fixes from!
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My sentiments exactly.. And I'm sure their not the only 1's!!!
faria said:
they allready visit the forum and they are aware of what we do and use...
anyway..where do you think they get bug fixes from!
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LOL.. I do get the impression that there are some talented people here.
faria said:
they allready visit the forum and they are aware of what we do and use...
anyway..where do you think they get bug fixes from!
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It's not only bug fixes from guys like you faria but the forum also provides a completely cost free customer survey/opinion base of product performance, enhancements and application inclusions.
Up until now though, I don't think they have had enough incentive to fix past issues because they thought the complaints were not serious enough to effect future sales.
They definately have reason to worry this time....
For me, if they ignore us and don't fix any of the issues our phones are plagued by, then im not even gonna sell this phone when it comes time. ill throw it away and buy a damn blackjack or eten
ericc191 said:
For me, if they ignore us and don't fix any of the issues our phones are plagued by, then im not even gonna sell this phone when it comes time. ill throw it away and buy a damn blackjack or eten
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IMO - Having switched from an Eten x500 to the TYTN II/Kaiser I personally would not recommend it over a Kaiser. My experiences of it in a year of use how been far exceeded by 1 week of use with my TYTN II.
ericc191 said:
For me, if they ignore us and don't fix any of the issues our phones are plagued by, then im not even gonna sell this phone when it comes time. ill throw it away and buy a damn blackjack or eten
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Exactly.. They better give me a 100% working kaiser (fast camera, video drivers etc..) or this will be my last PDA from them
Eraser85 said:
Exactly.. They better give me a 100% working kaiser (fast camera, video drivers etc..) or this will be my last PDA from them
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Yeah, all I meant was that I'd move to a different brand. I just threw Eten out there cause it was the first thing that popped into my head.
yea eric, im pretty sure i'd do the same. im hoping for a hit on the next one
Quite a few threads now on the aforementioned topic
1) The one regarding the online petition
So, there are some 13000 signatures. So what? What is going to be done with them?
2) The one regarding proper video drivers
HTC announced in February that a fix was forthcoming at the end of March. Where is it?
3) The one regarding the video driver bounty.
Supposedly some $7000 has been raised. I doubt this. What people pledge and what gets sent are two completely different things. Sorry to be a cynic.
Having had my TYTN II for 3 months, I have monitored this site with interest for any developments. Sadly, if a fix does not transpire soon, then it becomes a wasted cause as the phone will be obsolete very soon...
Time now for action?
I don't think it is going to happen unless HTC decides to do it. Who knows, they could put out a fix today.
Why would you make this thread when there are all the other threads to post in? You haven't stated anything new. Useless thread.
ChumleyEX said:
Why would you make this thread when there are all the other threads to post in? You haven't stated anything new. Useless thread.
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There has been nothing new in any of the other threads for some time. That is my point, what is yours?
And, apologies, didn't realise that there were only a finite number of threads available...
My point is that you should take your questions to those topics so that they answers can be followed. Those threads are their for a reason and that reason is to maintain all the information in one labeled location.
It had nothing to do with a limit on threads, or finite as your referred, it just clutters up the main page with duplicate topic that has a sticky.
I could care less either way, I feel like this post and the sticky haven't done anything toward getting the drivers fixed because HTC said they are going to put our new driver sometime in the future.
To me the both should be deleted.
Share this link with others!!!!
http://forum.xda-developers.com/showthread.php?t=314615
All your dreams come true..................
ChumleyEX said:
My point is that you should take your questions to those topics so that they answers can be followed. Those threads are their for a reason and that reason is to maintain all the information in one labeled location.
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You're not a librarian, are you?
My question relates to 3 different threads. All of which (in my humble opinion) havn't actually achieved very much as of yet other than some moaning and some empty promises. To reiterate... With all of these signatures and all of this promised? cash, who decides when to actually do something and what will that be?
Seems to me that if nothing is going to be done then they might as well lock all of the other threads and this one and we'll look forward to the next great piece of technology (hopefully it'll come with all the extras!)
Well said my friend. I think I will put that in my sig.
yes me am librarian. Want a book?
if their are 3 worthless threads already in your opinion, why add a 4th?
Sad isn't it? That several people can write plenty on the issue of a waste of time thread? Yet no-one can be bothered to comment constructively on the original point I raised: If anything is going to be done...then what? and if not why not close down all of these threads?
Enough on the "why a new thread" theme. Point taken! Now, how about an answer...?
Jetdriver330 said:
Quite a few threads now on the aforementioned topic
1) The one regarding the online petition
So, there are some 13000 signatures. So what? What is going to be done with them?
2) The one regarding proper video drivers
HTC announced in February that a fix was forthcoming at the end of March. Where is it?
3) The one regarding the video driver bounty.
Supposedly some $7000 has been raised. I doubt this. What people pledge and what gets sent are two completely different things. Sorry to be a cynic.
Having had my TYTN II for 3 months, I have monitored this site with interest for any developments. Sadly, if a fix does not transpire soon, then it becomes a wasted cause as the phone will be obsolete very soon...
Time now for action?
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1. They have been shown to the CEO of HTC. what else do you do with a petition?
2. Ask HTC, if we knew the answer to this then there would be a thread.
3. I'm glad you feel that way.. BUT
People are trying to do what they can to make it happen. Look at other threads like
http://forum.xda-developers.com/showthread.php?t=381254 where they are trying to extract a driver from another phone.
Maybe you have read http://forum.xda-developers.com/showthread.php?t=355345 where someone has donated a phone to someone to help the cause.
Is that enough action for you?
Regardless of wether or not the phone will be the latest and greatest when the fix does or doesn't happen, there are still people interested in it happening. Not everyone can by every great phone.
NEXT
Your answer is there is no answer. No one knows thats why the other posts don't have any information. Asking the same question multiple times doesn't force an answer. I would know, I have already tried that method.
This thread is dead....
Closed as redundant. This is a thread that never should have been.
Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.
I always thought that was carrier dependant. If I remember correctly when I used to in the past long ago with Cingular I was only able to when I had Circuit Switched Data (CSD) enabled on my account that alloed my phone to be used as a dialup modem. But I haven't seen Cingular/ATT offer that service for some time now. Not sure about other carriers.
Please refer to this thread: http://forum.xda-developers.com/showthread.php?t=380509
Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.
kdemetriou said:
Hi guys
Thanks for the feedback, I checked out the threads, but other than confirming that others have had the same problems, not much help.
Even after enabling CSD, there is a need for FAXing software that works on the Kaiser.
I questioned Trufax support and here is their answer…
Unfortunately we cannot support the WM 5.0 / 6.0 Pocket PC Phones at the moment. The problem is that we need technical support from the respective device manufacturers and this support is not given at the moment. We were working together with High Tech Computer for their devices (MDA, XDA, i-mate, etc.) but this was only for WM 2003 OS and they stopped supporting us with WM 5.0 cause faxing was not an issue of importance for HTC and the net providers anymore.
(another round of applause for HTC I guess. Shame on you for laughing at me, again. I will take my money elsewhere next time. I have noticed over the past year that the professional end Nokia phones are looking good and getting better all the time.)
Regarding Mfax, well that software just locks the phone a reset is required, hmmm!
So please the question remains, Does anyone out their know of any FAX software that actually works on the phone (CSD aside that is)?
Thanks, Kyri.
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I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?
Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.
kdemetriou said:
Hey (not so) deep thought. Wrong section may be, redundant only with hind site. Rude yes, Annoying certainly! unnecessary definitely.
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I just stated my opinion. You are attacking me personally, so everyone can decide for himself who is rude. But continue your redundant thread in the wrong section. I don't have to read it anyway and maybe you can flame with the mods. I'm not available for that ****.
eFax on wireless
kdemetriou said:
Hi all
Anyone out there come across any FAXing utility that actually works on the Kaiser? I have tried both Mfax and TrueFax and neither work. Now, I mean true faxing utility using the phones radio not Faxing via internet.
Thanks, Kyri.
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Click to collapse
How about eFax?
Hi Cushcalc
Thanks for the efax link. It’s not quite what I had in mind. See I travel lots, go for months without needing a fax and then along comes a need to use fax for a couple of weeks until something else is arranged.
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
Ideally I want to send/receive faxes via radio direct without all this overhead, you know satisfy the need for those couple of weeks and then forget about it till next time.
Mfax and TrueFAX have the right idea. It seems at least for one company however, that the non disclosure policy of HTC has basically prevented them from upgrading their products to run using Windows Mobile version 5 and 6. Sad and petty on HTC’s side I think. From my perspective, well no one likes a bully do they.
Regards
fax
do any of these programs help?
http://www.mobilefan.net/Pocket-PC.nsf/Download-Free-Software/Printing-Fax
kdemetriou said:
So I don’t want to start an online service and have the overhead/time/think about keeping up the subscriptions for months until I next need it.
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Well, I made an eFax account something like 3 years ago for fun, never used it, and it still exists and I receive a reminder email about it every few months. I wouldn't consider that as having to spend time to keep it up...
I remember sending a fax with an HTC device, but it was indeed still on PPC2003 with my BA a few years ago.
And I'm pretty sure the software vendor you mention is a bit quick at blaming HTC, they could as well get the WM5/6 API info from Microsoft.
DeepThought said:
I don't want do be annoying but your question belongs to the software section and should therefore be asked in the thread I mentioned above. Why opening a redundant thread in the wrong section?
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Perhaps you should let the mods decide what belongs where.
I too have had problems finding a suitable solution for faxing on my Tilt... AND editing the PDF format I get the faxes in...
You can at least receive faxes on your phone by email with Ringcentral.... I havent found a good email to fax program that might be the best you can do