I've searched the forums, and can't find a report of anything similar...so this might be new...if it isn't, help locating a thread would be great.
- Downloaded Blackberry connect install cab
- Seems to install fine (log looked good before reboot)
- Press "ok" to reboot device, but upon reboot, the device screen is locked at the Windows Mobile screen
The unit seems to be operating fine... I can receive calls - the phone rings, the caller ID pops up, but it stays on top of the Windows Mobile boot screen...
The power button will not shut the unit off...only turns the locked screen on and off
Battery removal and reboot freezes at same spot.
I had deselected all the ActiveSync options including the 'connect via USB' option... and now can't view my device from my laptop...
I've had the TILT only a couple of days...I'm running the stock ATT Tilt ROM & software...added two themes (night palms and the planet reflection ones)... have a 6G microSD card with some songs, pictures, and a device backup...
Looking forward to your suggestions & solutions!!
I tried it on mine and it did the same. So I gave up and did the hard reset and started over without even attempting to install the bb connect.
after hard reset
thanks for the quick response...
the hard reset worked fine...
I repeated the bbconnect setup, this time installing to the device instead of to my card... everything worked fine.
How did you do a hard reset on it?
hard reset
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )
wprocter said:
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )
Click to expand...
Click to collapse
One thing the instruction did not say rright was to hold the two soft keys and then press the reset then release and wait for the screen to give the instructions. Well the real way is to hold all 3 and wait and the process will be on its way.
wprocter said:
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )
Click to expand...
Click to collapse
this is just not working for me, how long are you pressing the stylus in? how long are you holding the buttons?
When I do it I get the AT&T logo screen (a short vibrate) then it continues to the windows mobile boot screen. I can never get the prompt to erase all data. I've tried the procedure a dozen times, no luck.
Make sure you are pressing the soft buttons and not the 'call' and 'end call' buttons as stated on some sites. Hold those and press stylus into reset until it turns off. Continue holding the buttons until the message comes up.
I've just had to do this for exactly the same reason!
I had the same problem on my Touch. After the hard reset I have found a solution: install application to device memory not on storage card. That helped me and now BB Connect is working fine.
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
My phone was loosely sitting in my shirt pocket when it spontaneously dialed. In mid-call, and w/o any button presses, it dialed again. After I ended both calls, it spontaneously dialed yet again!!! At that point, I reset the phone. It came up with the password screen, and after I entered the password, it had the windows menu bar at the top, an otherwise black screen, and no response to buttons or touchscreen.
I figured I'd try a reflash. I'd been running Zoki's excellent NBD V8.3, so I decided to upgrade to V9.2. The RUU program would connect, but would stop at 0% when trying to reflash.
Next I decided to try to force the bootloader. When I tried resetting w/ the camera button held, I'd get a blank screen w/ no backlight. The only way to get the phone to boot was to pull the battery. After booting, it returned to the password screen.
Next I tried resetting while holding the Comm + Voice Dial buttons. That brought up "Press Send to restore factory default", or something to that effect. I did, it reformatted memory, and booted to the Windows Mobile splash screen. A few button presses brought up the "Tap the screen to set up your Windows Mobile device" message. But the screen is totally unresponsive.
Attempts to force the bootloader gave the same result as before. I would guess the primary bootloader is corrupt. Is there a backup bootloader? If so, how can it be accessed?
Now it will no longer connect w/ ActiveSync, so I can't run the RUU. I'm at an impasse.
Any help would be greatly appreciated! I'm 3 months away from the end of my contract and a new phone.
Thanks,
MR-808
UPDATE:
This morning, I tried turning it on for $#|+$ & grins, and it responded to the touchscreen. Yesterday, I must have rebooted and tried the touchscreen 6-8 times w/ no luck. Weird! Anyway, I was able to get past the touchscreen setup, connect w/ ActiveSync, run the RUU, and update to NBD 9.2.
I'm still not sure whether the problem was hardware or software. I guess the moral is, be persistent!
MR-808
Hi there,
I've a question regarding a strange problem I have atm. I flashed a new ROM two days ago and it worked well and without problems. I did two hard resets because I tested various programs and settings but the ROM worked.
Now my Diamond hang (you can see the time it hung with 19:52 because it froze there) and I did a soft reset. I did not do anything when it froze, I just noticed it as I wanted to call someone half an hour ago. The soft reset did not work though, the boot hang at the boot logo.
I though I'd simply do a hard reset but that did not work either getting me all kind of errors during the customization. It never happened with the very same ROM flashed before though. Not sure why it does happen now.
I cannot flash a new rom because I can't boot though so I can use AS. I can't flash from internal since I cannot copy stuff on there without a properly bootet device.
Has anyone seen such a thing before? It happened out of the blue and I did not change anything or flashed a different ROM or something similar.
get to the boot loader----> hold volume up, enter (round button on keypad) and press reset button (keep holding volume up and enter). you should now see the tri colored screen, plug in your usb cable and now you should see usb at bottom of tri colored screen. with your rom of choice run custom ruu, when you hit update it will return with nothing for your installed rom but will show what you are going to update to. hit go and it should start flashing.
That did indeed help. Thank you very much. My Diamond is back amongst the living now. Not sure what happened there though ...
Hello,
Today my phone suddenly froze. It happened before so i didn't care much about it and left phone for some time. Unfortunately, I'm not able to boot system anymore, because phone turns off right after first white HTC logo screen. When I boot into recovery only up and down buttons work, pressing on/off button causes phone freeze.
Phone is rooted (ROM - insertcoin-7.1.3), since few months and till today it was all working fine. Conecting it to laptop it was recognized as RELINK device (but it doesnt work anylonger) so I think it might be over. Any idea what to or what steps perform to bring it back to live?