i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..
this sucks, anyone know where i can get a replacement screen?
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Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.
http://cgi.ebay.com/NEW-Original-OE...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
try that. its about 80 total with shipping included. not as much as 150.
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"
renembarr said:
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
Click to expand...
Click to collapse
this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.
Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!
at&t Warranty will consider that screen as "Out of Warranty"...
mikeeey said:
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Click to expand...
Click to collapse
dang... well i guess well see what happens then.
mikeeey said:
dang... well i guess well see what happens then.
Click to expand...
Click to collapse
Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.
They also would have told you that once they receive your device there is no way that it can be returned to you.
You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.
I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
No no no...Refusal of shipment/freight is always your best bet with any such issue.
pkley said:
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
Click to expand...
Click to collapse
Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.
Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T
GSLEON3 said:
No no no...Refusal of shipment/freight is always your best bet with any such issue.
Click to expand...
Click to collapse
but this broken screen thing is such a common problem... let me quote what i said in another thread:
mikeeey said:
i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.
well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.
if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...
Click to expand...
Click to collapse
so im hoping htc/at&t will realize many people break their screens.
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
(double post.. woops)
Facegarden said:
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
Click to expand...
Click to collapse
thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.
Related
i dont know when it happened but i noticed it today when my car charger stopped working. i looked at the usb port on the phone and noticed the usb terminal was partially bent downward. the phone still charges with the regular charger and still syncs, so until it completely stops working ill just leave it. PPCtechs will fix it for $80. htc told me that most likely it wont be covered under warranty but they need to look at it first to determine if i broke it. I asked the rep how do they determine that. At that point i realized it was a bunch of BS. he said the charge to repair is $305. and even if its not covered and i decide to let PPCtechs fix it, i still have to pay a $28 dollar inspection fee.
Shame, mine broke like that too but it was within a few days of getting it so T-Mobile changed the handset.
It really shouldn't be possible to break the USB connector. I know we should exercise care (and I do now!) but it's a critical point of failure. I still don't know how I broke mine.
astromark said:
Shame, mine broke like that too but it was within a few days of getting it so T-Mobile changed the handset.
It really shouldn't be possible to break the USB connector. I know we should exercise care (and I do now!) but it's a critical point of failure. I still don't know how I broke mine.
Click to expand...
Click to collapse
Mine is bent a tad but still syncs fine. If you google you get thousands reporting this, but HTC doesn't fix it in new models. Cheap component. If it breaks on me I'll be getting another windows smartphone by a different mfr.
As nice as the HTC products are, such a critical component is made as poor as can be. If that point fails, you can't charge your phone or perform sync functions. This means a bricked device. What gives?
yea im already looking for a replacement device. my last nokia had a rare joystick failure. im not even sure what to get next. i waited way too long for this phone to release and paid top dollar to have it when it first came out. now i finally have my phone set up perfect and its broken.
Same thing here... hasn't broken yet but it's slightly bent on on the right side of the mini usb on the phone.
here is the direct number to htc. 425-861-9174. once i find the right person to talk to i give the ext. maybe if more than one person callls the same person at htc they will give in.
smuook said:
Same thing here... hasn't broken yet but it's slightly bent on on the right side of the mini usb on the phone.
Click to expand...
Click to collapse
Hey, that's the exact same for me. The right side is slightly sloped down.
If someone does get a extension I'll be sure to call!
well that is strange that all 3 of us have it broken the same exact way . at this point it looks like a manufacture issue. ill get a direct extension tomorrow. and ill talk to my lawyer on friday.
Cant Aim
I am also on my way to a Broken USB. I know how my USB broke and it was pretty dumb. I have been in a dark place many times and pushed the stylus in the port (upper right corner). I have moved it back into place and put a little Super Glue in there. I don’t think this will last. So I was just wondering if the USB problems everyone is having could be caused from the same. I am looking for a cover to prevent this from happening again and if anyone knows of one please let me know. DUHHHHHHH!
If anyone ends up with a broken usb port and wants to sell the phone please PM me...I know someone that can fix it (had to have it fixed on my mda) and would like to upgrade my old phone.
famewolf said:
If anyone ends up with a broken usb port and wants to sell the phone please PM me...I know someone that can fix it (had to have it fixed on my mda) and would like to upgrade my old phone.
Click to expand...
Click to collapse
I found this place that does HTC repairs. Positive feedback from people on other forums.
http://pocketpctechs.com/main~unit~HTC_Kaiser-71~area~repairs.htm
Since I paid $400 for my phone, worth the $60 pricetag to have this repaired if it breaks. Just thought others would like to know if they ever meet the cold reality.
In my book it is poor business practice to design core components cheaply , so that it will inflate sales when failures occur. (So that you or your carrier will have to eat the cost when a USB port breaks. Pure profit for HTC)
Definitely makes me angry the port is so cheaply made. Of all things on a phone to be cheaply made. Make the PTT button we never use cheap, make the camera cheap (since it's not amazing anyway), make anything cheap BUT the USB port.
The USB port is the central way to charge the phone, apply updates, sync it, it's the lifeblood of the phone. Without it, the phone is trash unless repaired. But thats probably the whole point.
Make cheap USB port
Breaks
Carrier foots cost for buying replacement phone for customer. (Or customer foots cost)
PROFIT FOR HTC!
Wow... I thought it was just me. Here's a pic of mine, I think it shows it pretty well. Like I said before, it's still works fine... doesn't look very pretty though. I've been babying my Tilt and haven't had any maltreatment. This is just from normal wear and tear...
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jon_k said:
I found this place that does HTC repairs. Positive feedback from people on other forums.
http://pocketpctechs.com/main~unit~HTC_Kaiser-71~area~repairs.htm
Since I paid $400 for my phone, worth the $60 pricetag to have this repaired if it breaks. Just thought others would like to know if they ever meet the cold reality.
In my book it is poor business practice to design core components cheaply , so that it will inflate sales when failures occur. (So that you or your carrier will have to eat the cost when a USB port breaks. Pure profit for HTC)
Definitely makes me angry the port is so cheaply made. Of all things on a phone to be cheaply made. Make the PTT button we never use cheap, make the camera cheap (since it's not amazing anyway), make anything cheap BUT the USB port.
The USB port is the central way to charge the phone, apply updates, sync it, it's the lifeblood of the phone. Without it, the phone is trash unless repaired. But thats probably the whole point.
Make cheap USB port
Breaks
Carrier foots cost for buying replacement phone for customer. (Or customer foots cost)
PROFIT FOR HTC!
Click to expand...
Click to collapse
Thanks for the link... hopefully I won't need it anytime soon.
smuook said:
Click to expand...
Click to collapse
Amazing.
Looks like a picture of my tilt with the USB bent in the exact same way.
A coworker checked out my new phone the second day I got it and said "You already bent your USB?" and I had to b.s. and say "No the plug is designed that way" he was like "ahh.... thats not right."
HTC oughta fixit!
this is why the right side is bent on usb port
flexte said:
well that is strange that all 3 of us have it broken the same exact way . at this point it looks like a manufacture issue. ill get a direct extension tomorrow. and ill talk to my lawyer on friday.
Click to expand...
Click to collapse
..cuz you must have accidentally poked the stylus in the usb port while meaning to poke into the reset hole. I've had this happen a couple of nights ago while driving where I had to reset the device and in the dark I pushed the stylus in the usb port a couple of times instead of the reset one.. I only realized this when I synced the device next and found it to not recognize it and also not charge via either the computer or wall charger. So, I looked at the usb port and there it was.. slightly bent down from the right edge of the inner pins.
Whether its flimsy or not (which I totally agree that it is after my gentle inserting of the stylus just a couple of times) HTC should have given a rubber/soft cover for the port. Would make a lot of difference.
I managed to fix mine for now though.
ajfloridian said:
..cuz you must have accidentally poked the stylus in the usb port while meaning to poke into the reset hole...
Click to expand...
Click to collapse
You are probably right... don't remember doing this but it sounds like the likely cause.
sorry to hear that a few people are quick to blame themselves. the only place i accidentally put my stylus is between the keyboard and the display. i did that twice. i rarely use the stylus and unike others i would have remebered it. mine does look exactly like the one in the pic. in another forum i was told it was designed to be bent? anyway bad design imho and sice im not the only one thbks should be fixed. i build and sell 500-700 thousand dollar homes. when someone is unhappy i sometimes have to bite the bullet and take it out of my pocket. its called good business.
anyone get theirs fixed yet? now none of my charge and sync cable works. The only cable that works is the original charger and the original sync cable.im sure i will have to get this repaired soon. i have called HTC corporate but nothing so far.
fixed mine..
I had the same thing happen to mine after 2 weeks of ownership. I took it to a ATT dealer and he tried a different charger and nothing worked. He said its a dead USB port and to exchange it. Mine looked that picture above as well.. I ended up fixing it by taking a flat edge butter knife and gently straightening it out so it was flat again. I plugged it in and bingo worked like new. I can't believe that these ports are so sensitive.
the usb port on my 8125 broke a long time ago and i just went to a repair shop.. he fixed it with a brand new one in about 20 min and charged me 35 bucks.
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
l3urton32 said:
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
Click to expand...
Click to collapse
Mike Channon has links to Disassembly guides. Try a search for "Kaiser Disassembly Guide." My expert opinion, remember advise it worth waht you pay for it , is that the $70 is a good deal.
EDIT: I'm in a good mood. Searched for you today. Kaiser Disassembly Guides.
And s response to your rant. See this is why Mobile Phone Companies have the WORSE customer service rating of ANY business.
yea I cracked my screen as well about a month after having it.. I ended up buying a screen replacement for 115 off of ebay...
But now be careful... When i broke my screen, I thought that was the only damage the phone took... well the impact was right above where the sim tray is... and it damaged it as well.. my phone wasn't able to read sim cards anymore after replacing the screen... So I did a bold move, and told AT&T warranty support that my phone all of a sudden didnt read my card anymore.. i sent it back to them, and they sent me a replacement...
they could have charged me $400 for sending them a broken "out-of-warranty" item but i lucked out
l3urton32 said:
..How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month...
Click to expand...
Click to collapse
That is exactly why they don't provide insurance for it. I asked a friend who works for them and he said that was the main reason. However if you live in dc metropolitan area there is a company called "Simply wireless" that offers insurance for any kind of mobile device and its 60 or 70 bucks upfront one time and insurance is good until something happens to device. Didn't get it myself but could be worth looking into.
p.s. i was also going to refer you to micheal but i Jimmy's already done it
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Thanks
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
I used to work for Simply Wireless, and Mobile Solutions.. both a crooks.. dont buy from them, and definietly dont buy their insurance...
even though they are trying to clean their act up, their are 100% sales driven and dont give a f*ck bout their customer... trust me like i said, i worked for them...
if ur in the DC metro area, check out Wireless Jungle, they are located in Burke, Manassas, Herndon, and other parts of NoVA, they are excellent imo
l3urton32 said:
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Click to expand...
Click to collapse
honestly i doubt heat caused it... looking at my phone, i have enough room to stick my fingernail under the casing sourrounding the screen, so there is alittle room to move in case heat does expand the internals. My phone has gotten pretty damn hot before, to the point where i couldnt hold it (forgot it in the car with wifi bt and gps on... in 105F temp) and it was still fine....
I dont condone this... but when i broke my screen, i was extreemly careful in replacing it, and made sure not to add any additional scratches... once i was done, the phone looked like it did on day 1... so when i sent it back to AT&T there was no way they could tell it had been cracked open...
if ur phone still rings, and u can answer the calls, u should be ok...
I actually had the insurance prior to switching over to the tilt in October. In December my screen cracked and I called them and they said that since I was a long standing customer, they would replace it. they sent me a refurbished phone in 2 days.
I broke the scren again in February and this time I did not call immediately. about a month later I went past the store and told him the situation and he said to call again. I did and they sent me another one. they canceled my policy because I had two claims in one year. but they told me that I could pick it up again in a year.
Moral: always ask...you never know!
Awesome, more good info from everyone. I'm from the Rochester, NY area. Any idea if theres some sort of place that will insure any branded phones in my area? Google is failing me here. Also, do these places have to check your phone before they insure it? If theres some way I can get around that and put insurance on my phone I would just wait like a week and send it in...
yea if they "forget" to remove the insurance plan... or if u ask a stupid rep to add it, and they do... ur golden, and they will replace ur phone... I'm still grandfathered in with my insruance
btw kendall sent u a pm
so maybe AT&T is getting a little smarter. I called and got 4 different customer service reps and all of them told me it was ineligible...no luck with the bull**** approach. HTC USA said no go on everything too... I am getting a little fed up here. I have had this phone for only 3 weeks and everywhere I go everybody pretty much just dismisses me. My favorite dialog of the day came with one AT&T rep who was pissed off at more than just me trying to get an answer from her. And this is after she already told me the Tilt was ineligible for insurance
Me: So basically what your trying to say is that if I break my phone I'm pretty much screwed
AT&T Lady: umm... well. You can apply to get insurance on your phone and than you would be covered.
Me: you just told me I can't put insurance on my phone at all and you can't fix it for me
AT&T Lady: Wait. You can't put insurance on this? Hang on. (here she put me on hold to, what I assume at least, check her facts again) Alright Mr. Davis we can't insure your phone. Can I offer you a replacement Tilt at full retail price?
Let's get it it together AT&T, support the customers that pay your bills. We don't get the corporate discounts you get so it's a little ridiculous having to deal with all this crap.
Suggestion here...add an LCD Replacement walk-through to the Kaiser specific Wiki...or perhaps a whole section concerning DIY repairs and mods...Just something concise so it's a little easier to find. Thanks again to everyone though.
Lcd Screen
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
belize2004 said:
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
Click to expand...
Click to collapse
Thanks a lot! I'm ordering now and will see how it all works out.
I found a new place that will replace the screen with quick turnaround for $125
www.northbayelectronics.com
I am sending mine today!
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
that auction appears to just be for the touch screen overlay, not the LCD screen.
ericmcintire said:
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
Click to expand...
Click to collapse
I'm trying it. Please see:
http://forum.xda-developers.com/showthread.php?t=337102&page=10
and the page after. Should be interesting.
i ordered from htclcd.com (redirects to blackberry8100parts.com) on tuesday afternoon; i just received it from DHL. came in two separate boxes, one was the screen and tool, the other was another tool (different sizes). price was 68.80 including shipping from omaha, ne to knoxville, tn. regrettably i left the tilt at home so i can't do the replacement in the office today; i'll update when i've done the replacement (successfull or otherwise...) this evening or tomorrow morning. i'll try to remember to take some pics.
take off the four outer screws, and GENTLY GENTLY GENTLY pry the outer plastic bezel/frame off. you have to remove a philips head screw inside and to the left of the ear-peice speaker (as you look at the board from the back of the ear-peice (i.e. the inside of the bezel); i did not put this screw back on when re-assembling, i did pry the ear-piece connectors up a little to make sure they had enough stroke to make contact. you will need to remove GENTLY the adhesive that holds the sim-carrier to the back of the screen. once the parts are apart you can see the plug to remove the screen from the back of the button pad. reverse to reassemble. you do not have remove any peices from the main body or remove the screen from the main body IF you are only replacing the touch screen. i'll have my pics uploaded some time tomorrow. FYI, htclcd.com did not include the "plastic tool" that you are to use to pry the bezel off with but judicious use of a micro-driver and a guitar pick got the job done; for 20$US less than the competition and 2 day delivery, i am very happy with my purchase from them (htclcd.com = blackberry8100parts.com).
cheers all!
I sent my x1i for repeair (keyboard failure)
they said they can't fix it and dont have x1i anymore so im getting x1a (xia) seems more expensive and it supports t mobile 3g in us? so I checked UPS tracking it has 2 packages with 2 tracking numbers both are 1 lb
are they sending me my broken one the one with keyboard failure.. otherwise it works and the new x1a?
what you think guys ? Im getting it either tomorrow or wednesday since sometimes UPS site says Scheduled Delivery for certain day but sometimes you can get it faster.
thx
well wait and see if you get 2 and then why not try to repair the one yourself or sell it cheap to someone who can
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
patt2k said:
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
Click to expand...
Click to collapse
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
I am serious. UPS page shows Multiple Packages : 2
then I can scroll down and see both shipments tracking numbers.
1 More Day! I am just hoping they by mistake gave me new x1a I mean 1 extra x1a
I got mine back yesterday. Only one little package with a replacement phone. Only extra item I received was a stylus.
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ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
patt2k said:
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
Click to expand...
Click to collapse
PTS replaced my X1a and I received my replacement yesterday. I sent in only the phone, no back cover, no battery, no SIM, no memory card and no stylus.
I guess they decided to compensate my 5+ weeks wait with a free stylus and sent a stylus along with the replacement phone. Nothing else. You should received a little box just about enough to hold nothing but the phone.
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
sopdogg said:
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
Click to expand...
Click to collapse
They had no problem with x1i version. And I sent on July 21 St it got delivered on 22ND with USPS 1 Day Shipping cost me 20$.
And 4 Days Ago It's been shipped. But I do not think they would put another box just for the stylus. And both packages have same weight so this is why I am really excited. And about 30 min ago I got a automated call from ups saying that there is 2 packages for delivery for tomorrow. So yea it's been long wait I will let you guys know tomorrow asap with PICS! what I got in 2 packages
Seems like they dont care which version you got. I got a better deal x1a is more expensive
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
my first repair was from a crack, then they scratched the keyboard up during the repair.. then I sent it in and got the front cover replaced(the CSR screwed up and wrote in the wrong thing even though I named off the keys that were scratched and attached a long note to the phone for the repair center) then I sent it back to get the keyboard replaced.. then when I got it back I noticed the screen wasn't put in there right because the top left and right hand corners had pressure marks.. then came the whole yes we just got x1i's in stock we will send you one right away. and I talk to 4 different times 2 different supervisors that all said yes your phone will be replaced with an x1i, not an x1a. a few days later, bam! x1a.
so the x1a has just sat there and I'm still fighting this garbage.
oh but I wanted to ask what was wrong with yours that it needed to get fixed over and over? and happen to remember any supervisors names?
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
My phone x1i was having keyboard issues (had to for example : press space many times in order for it to register or other buttons like , n , m etc.. )
and they just called me couple days ago and said hey we dont haver anymore x1i and we want to ask you if it's okay to replace it with x1a. It was funny I called th em after i got the voicemail from the guy who left me voicemail and first lady said that it's still being worked on and I said i got voice mail that they want to replace it and she was like ok let me talk to my supervisor lol.
ibeQuint said:
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
Click to expand...
Click to collapse
this site worked I just checked. There is only 1 tracking number in their database. So again really strange UPS has 2 Packages and 2 tracking numbers.
I bet they did not put a STYLUS in a seperate UPS box with seperate tracking number. So again I will let you guys know what happens ! 1 More state to go in UPS destination ^_^
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
Where did you find the repair center number? I've been calling the 1.877.7XPERIA and the 1.866.766.9374 lines and even chatted with someone on SE Live Chat. All they can say was that my phone is in WIP and they are awaiting parts for my phone. I found out yesterday that those parts won't be arriving until the 21st!!! Today is the 16th business day and 22nd calender day day (not including 5 days for shipping) of waiting for the phone. By the 21st it will be 23rd business days and 31st calender day and doesn't include time it will take for them to fix my phone.
What did SE eventually say when they replaced your phone? Was your phone new or did it look refurbished?
Issue: My phone had a restarting issue, in which every time I tried to go in landscape mode, the phone would restart. Then after an firmware upgrade to R3A, the screen would go black when in landscape mode and the phone would just turn off.
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
patt2k said:
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
Click to expand...
Click to collapse
why did you get 2? They sent you one by accident? Inusrance policy?
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Update (12/7/2012): check out post 31
Update (12/26/2012): check out post 35
HOLY CRAP!!!!!!!!! that really sucks dude.
Any pics of the post-female carnage?
elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Thats actually a great price if the most you have to pay is $100 for a new screen.
any pics of the girl who dropped it? i kid lol.
major bummer tho, thats why i got my gf a nexus of her own. noone touches my phone lol
If the final charge for the repair comes out to be $100 or less I will be pleasantly amazed!
Did you try calling Google first? I had this happen to my Nexus One and Galaxy Nexus (both purchased directly from Google) and they sent a replacement phone for ~$150. I've read that they have the same damage replacement for the N4 for $160 (I'll try and find a link).
I'd rather pay $160 for a replacement than $100 for a repair, but I suppose that's a different topic all together.
Anyway, I hope you get your screen repaired for $40. That would be awesome.
Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app
subed for infos!
elmoojps said:
My girlfriend dropped my phone on a chattahoochee walkway. The phone landed on the top left corner, shattering the screen near the point of impact and created cracks across the rest of the screen. The screen still comes on, but is no longer touch sensitive (broke the digitizer).
I searched ebay for replacement parts and found the screen/digitizer for about $125 and the screen/digitizer/frame for about $220. Before making a move on the replacement parts, I decided I should find out what LG could do for me. I called their support line and they said the repair will take 5 - 7 business days and will cost between $40 and $100 dollars (once they receive the phone they are going to call me with the final repair cost).
I sent the phone to LG for for repair today. I'll update this thread with how the process goes.
I only had the phone for a few days! Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
Post some freaking pictures.
Please keep us updated on the price. Mine slipped off the trunk of my car right after I bought from CL. Just need the bezel replaced
Sent from my Nexus 4 using xda premium
Wtf just saw a small scratch on my screen by the home button how the hell did that happen I babied the crap out of it so far
Sent from my Nexus 4 using xda app-developers app
ibegary said:
Better get a BJ and a steak.
I would be miffed!
Let us know how it turns out
Oh yeah, pics or shens.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Sounds like a MasterCard moment
My girlfriend may look but not touch my mistress4. Sorry brother that just sucks...
Sent from my Nexus 4 using xda app-developers app
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
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mytouch 3g.. ouch..... i feel for ya man
db that picture makes me sad.
elmoojps said:
Moral of the story: don't let your girlfriend use your phone unless she is standing on a mattress or you have a case/bumper :crying: Back to the mytouch 3g I go.
Click to expand...
Click to collapse
More like... don't let clumsy people hold your phone... period.
dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Ouch I'm sorry I hope you can get in the boot loader. But why would they care if you are paying to get it fixed. Its not like it there money used to fix it.
Sent from my Nexus 4 using xda app-developers app
dbdrop said:
I just got off the phone with LG as well .. fresh RA number in hand to send back my wife phone. She claims she didn't drop it and I don't see a scratch anywhere.. its still got the plastic on the screen I told her to leave it on until the screen protector came in. They gave me the same price as the original poster $40-100.
I do have one question.. the digitizer is broken. I want to factory reset but I can't get into the stock recovery, the phone just says No command. I didn't want to unlock the the boot loader before sending it back, with my luck they would try to screw me because it had been altered.
Is there a fastboot command to factory reset? I'll follow-up with the result from LG if anyone is interested.
Click to expand...
Click to collapse
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.
kristoff125 said:
db that picture makes me sad.
Click to expand...
Click to collapse
I know... you see the power and volume stickers at the top. It took a few minutes for it to process what I was looking at...
---------- Post added at 10:37 PM ---------- Previous post was at 10:33 PM ----------
dnlsmy said:
Boot into the Bootloader and run
Code:
fastboot -w
That will do a factory reset, though you may have to unlock the bootloader to run that command (I'm not sure, I always have it unlocked for the most part)
You can always unlock and then re-lock the bootloader after wiping as well.
Click to expand...
Click to collapse
I did have to lock and re-lock to wipe but it did the trick. Thanks!
If it only costs $100 to replace a shattered front screen, I'm canceling my SquareTrade warranty right now.
Let us know how it goes!
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
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shinystarr said:
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
Click to expand...
Click to collapse
Its probably hardware. There is a separate sensor behind the screen for the pen. Its has to be damaged somehow. I would factory reset first and see if it's still there. Then start the warranty process.
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
I just checked mine and it is working properly.
shinystarr said:
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
Click to expand...
Click to collapse
No, absolutely not. I have not seen any complaints on the issue myself. I have seen a pattern of Hong Kong sold devices having issues though. May want to check if you even have a genuine Samsung note 8. The knockoffs sold in Hong Kong are really good at passing for genuine devices. As you can see on my screenshot I can write to the edges no problem.
I don't know whaf to do next .. my phone ordered from eBay from USA seller
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Gizmoe said:
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
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it is geniune, original , received sealed
shinystarr said:
it is geniune, original , received sealed
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Mr Orange stated the options better than I. I would start with seller then paypal, then Samsung for repair if you can't get it exchanged.
Mr. Orange 645 said:
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
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I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
shinystarr said:
it is geniune, original , received sealed
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A sealed box is not an indicator of an authentic device.
Do what other person said, use software on app store to check authenticy then speak to seller and tell them you have a device faulty out of the box.
Sent from my SM-N950U using Tapatalk
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
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I thought you may be in the no warranty boat. I think it's lame Samsung does that. You bought it just like anyone else. Hopefully the seller or ebay helps you out.
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
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It wouldn't hurt to ask Samsung. Worse they can do is say no. They cant take away your Christmas (or whatever non-religious, non-offensive, generic holiday you may or may not celebrate during the last month of the year). Plus they could tell you if your IMEI is a genuine Note 8.
But reaching out to the seller is also a good Avenue, assuming they are selling genuine Note 8s.
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
winol said:
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
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I ordered my note 8 online because in our country no 256 GB or blue version which I want , it cost me more than the official 64 version in my authorized dealer ..
I posted this to know is it a major complain or only mine ..
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
winol said:
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
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I get what you're saying, and I'm sure the OP gets it, too. But I'm also sure he's just looking for advice and help for his issue, not to be kicked when he's down and lectured about buying internationally.
And to be fair, his original post said HE found a lot of similar complaints. You can't say for certain he hasn't found similar complaints by searching online, so berating him about whether or not its a common issue isn't helpful, and you honestly just come off as confrontational, like you're trying to pick a fight or trying to find a reason to be offended.
Just my two cents. I don't want to argue, and just want to see people get help if possible. It sounds like a hardware issue, and I have given him all the steps I know to take to get it taken care of.
Thanks for your help ..
At Samsung community forum there are 2 posts for the same complain , under those posts there are few customers complaining exactly the same , some reply stat that official samsung dealer asked them to put the device in safe mode .. safe mode didn't solve my problem ..
Other replies stated that samsung service accept replace on warrenty
In my case it seems that my only way is to return to the seller with losing the cost of shipping , costum and taxes at my country and his country ... or to accept the problem as it is and live with it . ?
BTW .. touching the screen with my finger is ok from edge to edge no problem .. the peoblem happens only with the S pen