Database Develop

NOOOO! screen broke.. = (

i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..
this sucks, anyone know where i can get a replacement screen?
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Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.

http://cgi.ebay.com/NEW-Original-OE...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
try that. its about 80 total with shipping included. not as much as 150.

hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!

mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one

mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.

kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"

renembarr said:
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
Click to expand...
Click to collapse
this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case

kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best

Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.
Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!
at&t Warranty will consider that screen as "Out of Warranty"...
mikeeey said:
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Click to expand...
Click to collapse

dang... well i guess well see what happens then.

mikeeey said:
dang... well i guess well see what happens then.
Click to expand...
Click to collapse
Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.
They also would have told you that once they receive your device there is no way that it can be returned to you.
You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.
I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.

So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!

No no no...Refusal of shipment/freight is always your best bet with any such issue.
pkley said:
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
Click to expand...
Click to collapse

Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.

Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T
GSLEON3 said:
No no no...Refusal of shipment/freight is always your best bet with any such issue.
Click to expand...
Click to collapse

but this broken screen thing is such a common problem... let me quote what i said in another thread:
mikeeey said:
i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.
well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.
if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...
Click to expand...
Click to collapse
so im hoping htc/at&t will realize many people break their screens.

Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor

(double post.. woops)

Facegarden said:
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
Click to expand...
Click to collapse
thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.

I just sent my Tilt to HTC Repair re keyboard issues

I bought a Tilt refurb through AT&T and just after the 90 day AT&T warranty, the keyboard began having issues with it where some keys required harder or repeated presses to register. There was no water damage and I never dropped it so who knows why it happened. It really only happened with 2 or 3 keys.
I took it to a repair store locally but they wanted like $120 to "replace" the keyboard and assembly, which made little sense to me since I had only paid $149 for the phone.
So I contacted HTC and in case anyone else is in this boat, just because the AT&T warranty is expired does not mean the HTC warranty has expired.
HTC's warranty is 15 months and they can calculate it from the serial number. They told me I was still within that 15 month period so I am ASSUMING that they will repair it for free.

please say you reverted your rom back to the shipped version before sending it in.

this is currently happening to my "a" key...I hope it doesnt get worse

Aaaaaaaaaaaaaaaaaaaaaaack!!!!!!!!!!!!!!!!!!
Just kidding. Yeah, I did.

this happened to me a few weeks ago. sent it to att. first refurb i got back had a broken screen..second was fine just the slider was misaligned. how can you tell if there is still an HTC warranty on the phone?

Call (888) 354-2375 and read them your serial number.

htc charges you a $30 triage fee upon inspecting the device and then they ill notify you of whats wrong and if its covered..

I was told the triage fee is waived if the problem is covered.

I am having the same issue with my "s" button. i have to press it twice as hard to get it to register half the time and this sucks when you have to use your phone for work emails and such.....
im going to call that number here shortly to see if my phone is coverd still....
thanks for the thread....

I'll post back news when I hear back from them and when I get the phone back.

trjons said:
Call (888) 354-2375 and read them your serial number.
Click to expand...
Click to collapse
Yikes i just called and the guy on the phone told me "it would be about a houndred and forty-five dollars to fix that"
I asked about the 15month thing and he said "that only covers factory defect, a failing keyboard would deffinately not be covered"
I said "yeah ok thanks buddy" (hung up)
wowsers.......
the phone to me is not woth 145.00 to me now when the Raphael/Fuse and HD are so close. ah hell i could probably just buy a refurb from at&t for that much.
i hope you have better results than i did just now.
i will be monitoring this thread in hopes that it works out for you.
30.00 50.00 not so bad 145.00 nah im cool.
fingers crossed for you.

it wouldn't surprise me, but if a failing keyboard isn't considered a factory issue than nothing is.
A warranty should cover anything short of physical damage.

it really sucks that they told you this isnt factory issue.
I bought my device NEW from ATT and I have the same problem.
I was hoping this was ROM issue... but I now see it's not... too bad

just keep bothering them...make them be in your shoes..words can work magic but persistance can get you what you want dont give up just keep bugging them and getting higher personnel

This started happening about a few months after I bought the phone. My V is terrible my A is bad and my S is also bad. I thought it was a ROM issue as well. but now I have to press V extremely hard for it to register. I bought my phone sometime in December of 07 or Jan 08. Can't remember exactly when.

hi everyone, I got my tytn 2 from orange last october and I have the problem with several letters as well. I called up the HTC repair centre and told them it was really annoyed me cos i kept on missing letters in the txt. I sent back my device and fix it under warranty without charging me anything. Fixed in 5 days with UPS delivery. Very good service. Just call them up and try
good luck

I did the same thing. My TyTN II was still under the 15 month warranty thru HTC. They turned it around within about 2 days and had it back to me. They replaced the keyboard and the flex circuit.
They were supposed to call me when they had it to discuss what the issues were, but I never got the call. I wanted them to fix the misalignment issue between my top and bottom half (off by about a 1/16"), but they never did that. When I inquired after I got my phone back, they told me that "physical issues with the phone are not covered under warranty". Only software and internal board related issues.

They still have my phone...haven't heard whether its covered or not...or how much they will charge.
If these guys are anything, they are slow.

Has any one had to send in their device for repair more than 3 times?

If so then what happens? because i've been told something special happens and they wouldnt tell me what it means? do i get a brand new xperia or a brand new phone all together because in total i've sent it back 4 times now and its just broken for the 5th

***bump***

I've sent mine in 3 times I think. The last time, they sent me a new X1. Pretty sweet. But I think the reason they sent the new one was because the problem was not one they can fix (volume button stopped working).
Actually, I was off warranty, but used by credit card warranty that extends the manufacturer warranty by a year. Good to keep in mind, eh?

ah cool yeah they said they are gonna give me a brand new x1 - i was under the impression it was discontinued though? :S

Yeah, I was hoping they'd give me an X2, but the company that does the repairs in the US apparently has a big refurbishing business too. So who knows, they might have given me a refurbished model.

In total now i've sent my x1 in for repair 5 times and just got it back again today and guess what, they forgot to repair the camera! So going to have to send it in AGAIN, seriously this is ridiclious. And all they did was escalate my case for the millionth time while i wait 5 days for a reply...

That sucks - so frustrating.

Wow Impressive! My cousin sent his "China" ZTE modem 3 times in 10 months. Every services took about two months. The last time, he just recycle that modem. I can't believe Sony Ericsson has poor services like this china ZTE company. If it's china I can't understand but Sony Ericsson,

"we didnt replace your device with a new one because the IMEI number was different to the one we had on record, so we only repaired it" (forgetting the camera) "so send it back in again and we will give you a brand new replacement" this'll be the 6th time now, seriously wtf they playing at!!!!

FYI, if you are in the EU and you bought your phone in the EU then you are protected by consumer laws.
UK version -> http://www.legislation.gov.uk/uksi/2002/3045/contents/made (long read)
Basically: If the device has been sent in 3 times for the same issue you are entitled to a new device on the 4th time, period. It's the law!
Also, if a device does not perform as stated on the box or has a significant manufacturer defect, again you are entitled to a new device or an exchange for something else or even your money back. This depends on your retailer.
How do I know it's true? Well my X1 had been sent in numerous times and after some references to the law my retailer agreed to send me an X2 if I paid the minor difference in price between the two. Well we all know how abysmal the X2 was software wise. SE agreed with me that I should return it and get a full refund or an exchange. My retailer was not so cooperative. In the end SE returned my X2 and sent me a new X10 straight across. I am very happy with the X10 You also get a new 2 year warranty with the new device.

mtechfan said:
FYI, if you are in the EU and you bought your phone in the EU then you are protected by consumer laws.
UK version -> http://www.legislation.gov.uk/uksi/2002/3045/contents/made (long read)
Basically: If the device has been sent in 3 times for the same issue you are entitled to a new device on the 4th time, period. It's the law!
Also, if a device does not perform as stated on the box or has a significant manufacturer defect, again you are entitled to a new device or an exchange for something else or even your money back. This depends on your retailer.
How do I know it's true? Well my X1 had been sent in numerous times and after some references to the law my retailer agreed to send me an X2 if I paid the minor difference in price between the two. Well we all know how abysmal the X2 was software wise. SE agreed with me that I should return it and get a full refund or an exchange. My retailer was not so cooperative. In the end SE returned my X2 and sent me a new X10 straight across. I am very happy with the X10 You also get a new 2 year warranty with the new device.
Click to expand...
Click to collapse
hmmm thats pretty cool! i'm gonna email them saying what i want.
but my retailer (Vodafone) it was hard enough for them just to repair it >.<

Hi!
I've sent my Xperia 3 times.. First time, because screen went black when sliding the keyboard. When I received after 2 weeks, I realized, new screen had a flaw. The backlight was visible on the screen itself(it was very easy to see when the background was black: for example, when turning on the device). It was placed in upper right corner. So I sent the device again for a repair. And after 5(!) weeks, I've been told that every part of my device was replaced. And when I turned it on it showed the same flaw on the screen! But now both upper corners of the screen had that issue. So I wrote a complaint to Sony Ericsson. After a month(!) I received a reply, they told me to send my xperia to another repair point. So I did. After long few weeks, my device returned. With the same screen flaw. Oh God I hate them...
About the flaw: It looks like the screen is pressed by the front panel.
My warranty ends by November I think. I can't go to retailer, because xperia was bought by previous owner in France and I'm really tired of those 'repairs'. Every repair takes between 2 weeks and 1.5 month.
Maybe they don't see it as a flaw? Well, screen has a unequal backlight, for me it's a flaw.. What do you suggest? Send the device for the repair again?

Crapppppp just realised i forgot to restore stock SPL - do you think they will realise? cause just sent it off!

Hurrah, SE sent me a "new" X1 - everything works fine now so i'm not complaining, even though its probbably refurbished

UK repair times

Hi guys,
So finally, the power button issue has got too bad and my N1 is going back for repair with HTC UK. The courier is picking it up tomorrow AM. Anyone know how long I'll have to wait before I get it back?
I'll be playing with my wifes N1 while its away, but its just not the same.
Thanks,
Scarygore.

Hi,
Mine was confirmed received by HTC UK on Wednesday 25th last week. Its still with them, and all the online repair status says is:
"We have completed our diagnostic tests and have a quotation ready for your review."
And then when clicking on this:
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
I phoned customer support on Friday but they were not able to tell me anything at all...
I'm hoping for an update tomorrow.
The repair is for the powerbutton also.

When I sent mine in, it was collected on a Monday and back in my hand on the Friday. Can't fault them.

Was it yours or a replacemet though, cause thats different

It was my phone, repaired.

Thanks for your replies.
The UPS guy picked it up an hour ago.
I going to miss it!

Scarygore,
Any news on your repair? HTC still has mine :-/
Cheers

No news so far, the online tracker says they have recived it but thats all. Anyone know how to get Froyo to run on a Samsung Tocco?
The waiting sucks.

Bakachu did you get yours back, did you have to pay? I got exactly the same message on mine, dont know if I want to phone as have unlocked bootloader. They should repair FOC though as a hardware fault. If not I will complain to my CC company and get them to refund me the phone. This is my second repair as had a dust issue early on.
bakachu said:
"We have completed our diagnostic tests and have a quotation ready for your review."
"There are no active quotations for this ticket. If you have any questions please contact the customer support."
Click to expand...
Click to collapse

I have just got off the phone with HTC UK.
They tell me that they put “quotation” on the tracker until they investigate why the fault has occurred. I should phone back in a few days after the engineer has investigated.
So fairly confident this should be repaired under warranty as the phone looks brand new.

Mines still going under repair.
Numerous calls to HTC end up with a 'repairs take 14 working days' standard line.
However, the status on the web page has changed from 'quotation ready' to 'we are repairing your phone'
Mine was unlocked too, even with a couple of scratches, but there's no way I would accept responsibility for this design flaw. From what I understand, HTC is quite good at fixing obvious hardware issues under warranty on unlocked phones. Even this showed up in a blog a couple of days ago:
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
All this waiting is making me eye up the G2 some more.... mmmm!

Acording to UPS mine arrived at 10am Wednesday. The status changed a week ago on HTC's site to 'we have recived your phone at HTC service centre'. Two days after it actually got there. Since then, nothing.
I would have thought that as it's a known issue they could just send out a refurb. I know in the US they will do that.
I'm not impressed with the service so far, it wasn't cheap in the first place and I'm left using a two year old Samsung piece of (insert explitive here).
It's not even rooted, totaly stock with a factory reset before i parcelled it up.

Well I phoned up to chase.
They have had the phone at their site for 4 working days, and I am told to expect to have it in a further 8 working days. Will mean 3 weeks without my exspensive phone.
They also stated that my phone was listed as out of warranty but asked me if that was the case, I told them definitely not. They said the engineer will begin work once he has proof of purchase, I asked what I am required to do they said just wait till I get it back.
They also told me their computer systems are currently not working properly so the online tracking may be wrong. So its just a long wait until I get the phone back.

I have my phone back in my hands now!
It's been rewiped and bootloader has been relocked.

bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.

Screen + everything else exactly the same Even still has my screen protector in perfect condition on it!

Scarygore said:
bakachu,
Glad to hear you've got it back. If mine takes as long as yours I'll recive it in about a week.
Did they have to replace the screen? I heard of on instance were they did change the screen when it was sent in for the power button fault.
If mine comes back with an S-LCD screen I'll go mental.
Click to expand...
Click to collapse
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.

t0ph0id said:
How can you check?
Mine was collected last Tuesday for a cracked screen repair.
Was delivered to them by UPS on Wednesday and all the online tracker says is received.
I've tried calling a few times and they've said that there is a bit of a back log of repairs at the moment.
Click to expand...
Click to collapse
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.

Scarygore said:
I believe it's obvious if you turn it on in the dark next to a standard screen. A lot of light leaks around the sides.
I'll just compare it to my wife's when I get it back.
Hope the repair times speed up for you.
Click to expand...
Click to collapse
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.

t0ph0id said:
So when I get my quote for the repair should I enquire if it will be S-LCD?
My other option if it is is to get it back, send it to my mobile phone insurer and get it repaired/replace/cash through them.
Click to expand...
Click to collapse
Maybe you should try Youtube for comparison video's and see how much it would bother you.
A user named 'Rusty!' posted a link to one somewhere on here. I can't look for it at the moment, I'm still at work and Youtube is barred.

No spare parts at xiaomi service centres.

Updates at the end of post
I am from gurgaon,haryana India.Recently bought Mi3 for my dad, during first flash sale of Mi3 in india.[22 july]Awesome phone.My family members and friends were impressed by its looks and performance an atleast 10 of the people i know ( including some in my family) are saving up and waiting for Mi4. (including me)
BUT
My dad has dropped the phone atleast 100 times and so far not even a single scratch but few days back it dropped from a height which it was not built to last. So the lower portion of the touch screen cracked a bit and now that cracked portion is not responding to touch. Which leaves it useless as unlock mechanism of the phone is that area. Can't unlock phone and can't even answer the call as even the area to answer or reject call is also in that portion
So i went to the nearest and only service centre of Xiaomi in my city. i was surprised to know that they don't have a single spare parts of Xiaomi. this was the response that i got there"Sir we don't have any spare part at the moment. we haven't received any spare parts from Xiaomi so far. we have already requested it but are still waiting for them. You can check in 7-10 days with us.
"So no spare parts??????? whats the purpose of listing it as service centre if it is not capable of servicing anything??? this is the case after 2 month and after 10-15 days it will be 3 month.
i have sent email. Posted on Facebook and twitter page of xiaomi india. i even posted on huggo barra google plus profile.
I finally received reply of my email today which said that they are sorry and that they have forwarded my email to the appropriate department.
4th oct Update :
I called xiaomi exclusive service centre today(4th OCT) and even they have not received any spare parts till date. It will soon be 3 months since xiaomi first flash sale now
I have recorded calls made to xiaomi exclusive centre in Delhi (in hindi) and xiaomi toll free number (in English)
Will call again tomorrow (8th October) and record the conversation in English and post it here. Will also visit the service centre again tomorrow and post some more proof.
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3rd nov.
Phone finally repaired. Cost Rs6070/-
After emailing and posting on almost all social media for 3 months i got response from xiaomi india facebook page. But after few conversation they stopped replying and i got call from service centre next day that your phone has been repaired. So i don't know whether it was because of that conversation or spare parts finally arrived.
Still its best to go visit your nearest xiaomi service centre and ask them for quote and repair time for your xiaomi mi3 or redmi 1s or Mi4(when it arrives) before you buy any of these phones. So that you will have rough idea if the situation in your area.

I oftens told to my wife that my Mi3 is expensive more than her Ip 5S when my daughter want to play it. I dont allow her take my phone bcs my daughter is 13 months only. bcs Iphone can replace spare part easy, the problem is only money. but Mi3 cannot. there is no spare part in Viet Nam too, and I not expect on that. I bought this phone with thinking if I drop or something, I have to throw it out. So I keep it very carefully. he he.

As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.

I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..

Is that MI TV?

jithuelad said:
As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.
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Won't be able to make any calls with it after that. So its not of much use. Thanks for your suggestion.
harshs23 said:
I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..
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I visited the service centre again today. They said that they received spare parts once and they repaired the device which were submitted with them. So i submitted my device. They also told me that they have received spare parts only once from 22nd july (that's when phone first went on sale in India) till now. And that too very limited spare parts. No spare parts for redmi 1s till now. They said that it will at least take 15 days for my touch screen to arrive. Could take more but minimum is 15 days. No limit on maximum time. I am not holding my breath as they just received spare parts once in 2.5 months till now.

Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?

reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
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Will that Chinese seller make sure that my device warranty doesn't void or will he take responsibility of the spare part being genuine? Or will i able to claim my money back if that spare last just one or two days.
NO
only service centre can give all that. If i buy from some seller on internet and then i have to go to the service centre for the same thing again then total cost will come out to be 250$+ . that's almost a new phone .
Use your brain before you post.
This thread is not for people like you. So stay away if you can't ignore or add something useful to it.

So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.

reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
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What's the point of getting a "budget" phone if you spend almost half its price on the screen.
Please don't post if you don't have anything useful to share.

a.broken.star said:
So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.
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Its finally repaired. After 3 months. Price Rs 6070/-

Kapiljhajhria said:
Its finally repaired. After 3 months. Price Rs 6070/-
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Nice bro, good to hear that. Sorry for your bad experience

Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.

mucinch said:
Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.
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Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof

Kapiljhajhria said:
Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof
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You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.

mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
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submit the phone and message "xiaomi india" on facebook. on their page.

Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..

a.broken.star said:
Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..
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Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.

Kapiljhajhria said:
Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.
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Did that already.. got no reply from them..

Broke my glass yesterday
mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
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Can I get the glass alone replaced atleast in one of the service centres in chennai for Redmi 1S, Touch, buttons and all functions work fine but screen is shattered and pieces of glass falling off the screen. How much does it cost to replace screen/Glass for Redmi 1S