Updates at the end of post
I am from gurgaon,haryana India.Recently bought Mi3 for my dad, during first flash sale of Mi3 in india.[22 july]Awesome phone.My family members and friends were impressed by its looks and performance an atleast 10 of the people i know ( including some in my family) are saving up and waiting for Mi4. (including me)
BUT
My dad has dropped the phone atleast 100 times and so far not even a single scratch but few days back it dropped from a height which it was not built to last. So the lower portion of the touch screen cracked a bit and now that cracked portion is not responding to touch. Which leaves it useless as unlock mechanism of the phone is that area. Can't unlock phone and can't even answer the call as even the area to answer or reject call is also in that portion
So i went to the nearest and only service centre of Xiaomi in my city. i was surprised to know that they don't have a single spare parts of Xiaomi. this was the response that i got there"Sir we don't have any spare part at the moment. we haven't received any spare parts from Xiaomi so far. we have already requested it but are still waiting for them. You can check in 7-10 days with us.
"So no spare parts??????? whats the purpose of listing it as service centre if it is not capable of servicing anything??? this is the case after 2 month and after 10-15 days it will be 3 month.
i have sent email. Posted on Facebook and twitter page of xiaomi india. i even posted on huggo barra google plus profile.
I finally received reply of my email today which said that they are sorry and that they have forwarded my email to the appropriate department.
4th oct Update :
I called xiaomi exclusive service centre today(4th OCT) and even they have not received any spare parts till date. It will soon be 3 months since xiaomi first flash sale now
I have recorded calls made to xiaomi exclusive centre in Delhi (in hindi) and xiaomi toll free number (in English)
Will call again tomorrow (8th October) and record the conversation in English and post it here. Will also visit the service centre again tomorrow and post some more proof.
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3rd nov.
Phone finally repaired. Cost Rs6070/-
After emailing and posting on almost all social media for 3 months i got response from xiaomi india facebook page. But after few conversation they stopped replying and i got call from service centre next day that your phone has been repaired. So i don't know whether it was because of that conversation or spare parts finally arrived.
Still its best to go visit your nearest xiaomi service centre and ask them for quote and repair time for your xiaomi mi3 or redmi 1s or Mi4(when it arrives) before you buy any of these phones. So that you will have rough idea if the situation in your area.
I oftens told to my wife that my Mi3 is expensive more than her Ip 5S when my daughter want to play it. I dont allow her take my phone bcs my daughter is 13 months only. bcs Iphone can replace spare part easy, the problem is only money. but Mi3 cannot. there is no spare part in Viet Nam too, and I not expect on that. I bought this phone with thinking if I drop or something, I have to throw it out. So I keep it very carefully. he he.
As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.
I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..
Is that MI TV?
jithuelad said:
As a temporary solution to unlock and make the use of "Phone" functionality, I would suggest you to get a OTG Cable (you can find it even for Rupees 49 in ebay) and then connect a mouse to the phone using that cable. With the mouse you can unlock the phone and disable the lock screen by going to settings. Enable any key answer or something like that using a 3rd party app from playstore so that you can attend calls too. Hope it helps.
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Click to collapse
Won't be able to make any calls with it after that. So its not of much use. Thanks for your suggestion.
harshs23 said:
I'm sitting at the kotla service center right now getting the main board replaced. They don't have screens here either, eta Tuesday. Was here yesterday too, it's always empty..
Click to expand...
Click to collapse
I visited the service centre again today. They said that they received spare parts once and they repaired the device which were submitted with them. So i submitted my device. They also told me that they have received spare parts only once from 22nd july (that's when phone first went on sale in India) till now. And that too very limited spare parts. No spare parts for redmi 1s till now. They said that it will at least take 15 days for my touch screen to arrive. Could take more but minimum is 15 days. No limit on maximum time. I am not holding my breath as they just received spare parts once in 2.5 months till now.
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
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Click to collapse
Will that Chinese seller make sure that my device warranty doesn't void or will he take responsibility of the spare part being genuine? Or will i able to claim my money back if that spare last just one or two days.
NO
only service centre can give all that. If i buy from some seller on internet and then i have to go to the service centre for the same thing again then total cost will come out to be 250$+ . that's almost a new phone .
Use your brain before you post.
This thread is not for people like you. So stay away if you can't ignore or add something useful to it.
So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.
reneftw said:
Omg, just buy a screen with 100$ from the Chinese websites. Why all this wining?
Click to expand...
Click to collapse
What's the point of getting a "budget" phone if you spend almost half its price on the screen.
Please don't post if you don't have anything useful to share.
a.broken.star said:
So you got your screen replaced ? What price the quoted ?
I have the same problem. Touch below the white line does not work. Cant use phone.
Click to expand...
Click to collapse
Its finally repaired. After 3 months. Price Rs 6070/-
Kapiljhajhria said:
Its finally repaired. After 3 months. Price Rs 6070/-
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Click to collapse
Nice bro, good to hear that. Sorry for your bad experience
Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.
mucinch said:
Display is not working since yesterday. Its full of vertical lines, this happened suddenly, no drops or something. Now I am getting scared with the service situation. I will take the phone to the service center tomorrow. Hope the situation has improved.
Click to expand...
Click to collapse
Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof
Kapiljhajhria said:
Its almost same situation in mosf of the parts of india..even outside india same problem..i came across few members from south india who also confirmed about this situation... Few people from thailand or malasyia....( don't remember which country right now) also said they are also facing same problem.
Good luck
Make a video or submit your phone so that you have proof
Click to expand...
Click to collapse
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
Click to expand...
Click to collapse
submit the phone and message "xiaomi india" on facebook. on their page.
Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..
a.broken.star said:
Its been 20 days since my phone is lying at SG Infotech Mumbai for screen replacement. Even if I am forced to pay 7658 Rs. There is not spare part there. Ridiculous..
Click to expand...
Click to collapse
Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.
Kapiljhajhria said:
Try messaging "xiaomi india" facebook page. My phone was repaired in two days after i messaged them. Maybe it was just a coincidence or they took action. You can try. Thats all we all can do.
Click to expand...
Click to collapse
Did that already.. got no reply from them..
Broke my glass yesterday
mucinch said:
You are right. Both service centers in Chennai don't have parts. One asked me to wait for a week and the other said it will take 15 days. The problem is even the quoted dates were minimum estimation. They said it may take longer. It is extremely frustrating, I have an old galaxy S, so I can manage, but for people with no other alternative it would be maddening. Also saw many Redmi 1S customers facing the same problem when I was there.
Click to expand...
Click to collapse
Can I get the glass alone replaced atleast in one of the service centres in chennai for Redmi 1S, Touch, buttons and all functions work fine but screen is shattered and pieces of glass falling off the screen. How much does it cost to replace screen/Glass for Redmi 1S
Related
i took my phone out of my pocket today and the screen was white with a big line going from the bottom right to mid left. i hadnt done anything at all, i hadnt hit it or anything, im not entirely sure how this could have happened, but 1 week ago i dropped it about 1 foot to the pavement, and it hit one of the corners. i think this may have something to do with it...when it fell it might have created a small crack that grew and grew, and now got big enough stuff leaked and it broke.
i read on the forum about people who seriously did nothing, they could have just chanrged it and it broke..
this sucks, anyone know where i can get a replacement screen?
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Sell your phone on Ebay, Get what you can from it, Buy another TILT. A replacement screen is over 150 i believe.
http://cgi.ebay.com/NEW-Original-OE...ryZ41343QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
try that. its about 80 total with shipping included. not as much as 150.
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
mikeeey said:
hey guys thanks for the quick replies, but i just got off the phone with a customer support person, they're sending me another tilt for free! then i send my tilt to them.
hopefully ill have it by monday!
Click to expand...
Click to collapse
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
kyphur, LOL..."Is this AT&T? Yes, well my screen stopped working on my Tilt! Physical damage? Well...I didn't do anything to it...So, No, I don't think there is physical damage...After all, I didn't do anything physical to it, I think it's more like Meta-Physical damage!"
renembarr said:
make sure this time you BUY A CASE!!.......and it always helps to face the screen to your body when you put it in your pocket or case......and make sure if you do put it in your pocket that there are no key etc. in the pocket....good luck with your new one
Click to expand...
Click to collapse
this is what was very strange, i only keep my drivers permit and my guitar pick in my pocket, nothign else. also, i keep the screen facing my leg. i dont think a card or pick would have broken it. but yes, will buy a case
kyphur said:
Why does that make me nervous? If you talked to warranty repair then you're going to have a big bill next month because they will charge you $450 - $500 once they receive your phone with PHYSICAL DAMAGE.
Click to expand...
Click to collapse
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Seriously you'd be better off contacting PocketPC Techs and paying a couple of hundred (or less) to replace the screen.
Even better, if you're comfortable replacing your screen yourself, check eBay I've seen the screen for under $100!
at&t Warranty will consider that screen as "Out of Warranty"...
mikeeey said:
damn now im worried lol. if that was true then theyre basicly taking my broke tilt for free, no exchange deal lol.
well my dad did it with my moms phone for free, but then again there was no physical damage. im just gonna hope for the best
Click to expand...
Click to collapse
dang... well i guess well see what happens then.
mikeeey said:
dang... well i guess well see what happens then.
Click to expand...
Click to collapse
Once you've sent your broken phone to at&t Warranty you're pretty much done for. When you ordered the replacement they have a script that is read to you. You basically agree that there is no physical damage to the device and if they find physical damage then you agree to be charged full replacement price (read no upgrade discount) which is $450 - $500.
They also would have told you that once they receive your device there is no way that it can be returned to you.
You are basically giving up your Tilt for free and paying even more for a refurbished replacement than they charge in the stores for a brand new one.
I seriously recommend you look at the alternatives I've mentioned as your warranty is already scrapped by the physical damage.
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
No no no...Refusal of shipment/freight is always your best bet with any such issue.
pkley said:
So what Kyphur is saying - DON'T OPEN THE BOX THEY SEND YOU, DON'T SEND THEM YOURS. CALL THEM BACK AND SHIP THEIRS BACK TO THEM UNOPENED!
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Click to collapse
Another victim. I had the same thing with my Vario 3. But it happened after 4 days getting the phone :') I sent it back and it costed me 130 euro. I thought it would be like 300 or so. Maybe they won't overcharge you.
Yeah, I second that the best option is to refuse the shipment. That way you won't even have to pay shipping costs for sending it back. I'm also sure warranty will not cover your problem as it can't really be said that it happened because of manufacturing error or out of proper every-day usage. But who knows? I am not AT&T, not even on AT&T
GSLEON3 said:
No no no...Refusal of shipment/freight is always your best bet with any such issue.
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but this broken screen thing is such a common problem... let me quote what i said in another thread:
mikeeey said:
i talked to the guy who sold me my tilt today. I told him about my broken screen, how it just broke for no reason. he told me this is a common problem, and 6 people have came to just him about this problem. he says the crystals in the screen heat up and just break.
well is this is bad. but can it be good? if it is common then perhaps AT&T will recognize this and exchange for a new tilt will not cost what buying a brand new one is. however if they dont recognize this as a common problem then stay away from the Tilt.
if 6 people have came to him about it, how many other people do you think came in and talked to other employees besides him? then how many people do you think went to other AT&T stores in my city about this problem? then add all the stores outside my city, outside my state...we got a LOT of broken tilt screens...
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Click to collapse
so im hoping htc/at&t will realize many people break their screens.
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
(double post.. woops)
Facegarden said:
Yeah... if you get your phone back, or for others, i just want to reiterate that you can get a screen on ebay for $70 or so, and it apparently is very easy to replace (if it's an AT&T Tilt, and not a true Kaiser with the front facing camera). It's a really good deal.
Here's a link to just one of the ebay auctions where you can find a screen for it:
http://cgi.ebay.com/LCD-For-HTC-P44...4154123QQihZ020QQcategoryZ41343QQcmdZViewItem
these people will do the whole repair for you for $169:
http://www.pocketpctechs.com/main.asp?unit=HTC_Kaiser-971&area=repairs&item=HTC-LCD05
here's someone's opinion on how replacing the screen went for them:
http://forum.xda-developers.com/showthread.php?p=1846059#post1846059 (read post #6)
And i think you said that since you didn't *do* anything to it, it's not physical damage...? Yeah, i seriously doubt that. You may have accidentally put it with the screen outward in your pocket once and leaned against something, that's what happened to me, but screens don't just break on their own, and even if somehow it did, AT&T likely won't believe it...
-Taylor
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Click to collapse
thanks for the links, i may need them. but as i said, the AT&T rep told me 6 people came to him about a broken screen, which some claimed they didnt nothing. and here on the forum someone broke it just charging their phone.
i can assure you it didnt bang against anything. i had it in my pocket during class. i looked at my phone before class and it was fine, then in the middle of class i looked and it was broken. all i did was sit the whole time, never moved.
I sent my x1i for repeair (keyboard failure)
they said they can't fix it and dont have x1i anymore so im getting x1a (xia) seems more expensive and it supports t mobile 3g in us? so I checked UPS tracking it has 2 packages with 2 tracking numbers both are 1 lb
are they sending me my broken one the one with keyboard failure.. otherwise it works and the new x1a?
what you think guys ? Im getting it either tomorrow or wednesday since sometimes UPS site says Scheduled Delivery for certain day but sometimes you can get it faster.
thx
well wait and see if you get 2 and then why not try to repair the one yourself or sell it cheap to someone who can
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
patt2k said:
Did anyone else sent their Xperia to Indiana ? To 2000 South Liberty Drive?
If anyone can you tell me if you got 2 packages when you were getting your phone back by any chance?
Click to expand...
Click to collapse
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
I am serious. UPS page shows Multiple Packages : 2
then I can scroll down and see both shipments tracking numbers.
1 More Day! I am just hoping they by mistake gave me new x1a I mean 1 extra x1a
I got mine back yesterday. Only one little package with a replacement phone. Only extra item I received was a stylus.
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ibeQuint said:
I have, and they replaced my x1i without my consent. Actually, they on 4 separate occasions told me yes we have X1i's in stock and will be sending you out one. and this was after I had to send my phone in 4 different times because the repair center damaged it several times.. basically what I'm saying is.. be happy they are sending you anything at all haha.
but as for the two box thing, that sounds really strange and I'm crossing my fingers for you that they sent you out your old one and your new one.
Click to expand...
Click to collapse
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
patt2k said:
Well in my case they are giving me a new x1a but I wonder if it's gonna come just the phone nothign else or with box and all accesories and stuff
Click to expand...
Click to collapse
PTS replaced my X1a and I received my replacement yesterday. I sent in only the phone, no back cover, no battery, no SIM, no memory card and no stylus.
I guess they decided to compensate my 5+ weeks wait with a free stylus and sent a stylus along with the replacement phone. Nothing else. You should received a little box just about enough to hold nothing but the phone.
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
sopdogg said:
Yo Patt2k,
How long did you have your Xperia in the repair center? I sent mine to Indiana sometime around the 16th of July, they received it the 22nd and it has been in repair for approximately 15 business days today. They approximated that it I "should receive" my phone in 7 to 10 business days, which is a total farce.
Another question is in regards to your X1i, Sony Ericsson America didn't care you had an international version? Did they say anything because I thought the X1i didn't come with a US warranty.
Thanks!
Click to expand...
Click to collapse
They had no problem with x1i version. And I sent on July 21 St it got delivered on 22ND with USPS 1 Day Shipping cost me 20$.
And 4 Days Ago It's been shipped. But I do not think they would put another box just for the stylus. And both packages have same weight so this is why I am really excited. And about 30 min ago I got a automated call from ups saying that there is 2 packages for delivery for tomorrow. So yea it's been long wait I will let you guys know tomorrow asap with PICS! what I got in 2 packages
Seems like they dont care which version you got. I got a better deal x1a is more expensive
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
frankencowx said:
this happened to me as well, had to send xperia in 4 times because they kept damaging it more upon repair. absolutely rediculous.
Click to expand...
Click to collapse
my first repair was from a crack, then they scratched the keyboard up during the repair.. then I sent it in and got the front cover replaced(the CSR screwed up and wrote in the wrong thing even though I named off the keys that were scratched and attached a long note to the phone for the repair center) then I sent it back to get the keyboard replaced.. then when I got it back I noticed the screen wasn't put in there right because the top left and right hand corners had pressure marks.. then came the whole yes we just got x1i's in stock we will send you one right away. and I talk to 4 different times 2 different supervisors that all said yes your phone will be replaced with an x1i, not an x1a. a few days later, bam! x1a.
so the x1a has just sat there and I'm still fighting this garbage.
oh but I wanted to ask what was wrong with yours that it needed to get fixed over and over? and happen to remember any supervisors names?
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
sopdogg said:
SE got both our phones the same day and mine is still being fixed. Man, my phone must be really messed up. What was wrong with your phone if you don't mind me asking? I'm hoping SE sends me a replacement phone and my other phone back too. Let me know what you got.
Thanks!
Click to expand...
Click to collapse
My phone x1i was having keyboard issues (had to for example : press space many times in order for it to register or other buttons like , n , m etc.. )
and they just called me couple days ago and said hey we dont haver anymore x1i and we want to ask you if it's okay to replace it with x1a. It was funny I called th em after i got the voicemail from the guy who left me voicemail and first lady said that it's still being worked on and I said i got voice mail that they want to replace it and she was like ok let me talk to my supervisor lol.
ibeQuint said:
http://dealers.sonyericsson.rmatrans.com/ or you can use this site to enter the RMA/zip ..the repair center usually takes a day or two to log the tracking number though so by the time its logged in it could be coming the next day.
Click to expand...
Click to collapse
this site worked I just checked. There is only 1 tracking number in their database. So again really strange UPS has 2 Packages and 2 tracking numbers.
I bet they did not put a STYLUS in a seperate UPS box with seperate tracking number. So again I will let you guys know what happens ! 1 More state to go in UPS destination ^_^
rambalu80 said:
I guess I wasn't the only one with a long wait. The total turnaround time for my phone was 39 days which is well over 10 business days. The SE reps are worthless and the supervisors & managers will assure you that your phone will ship today only for you to find out tomorrow that there is no tracking number and it really hasn't shipped and they will also tell you that they understand your concern which is total BS.
Contact the repair center directly. Call early or be prepared to be on hold. I got better information both times that I called the repair center.
They sent me a replacement phone with date code 09W08. The bar code sticker on the back has 'PTS' printed on it. They kept my old phone and sent me the replacement with nothing but a stylus.
BTW, I sent my phone in because of a crack on the battery bay sidewall.
Click to expand...
Click to collapse
Where did you find the repair center number? I've been calling the 1.877.7XPERIA and the 1.866.766.9374 lines and even chatted with someone on SE Live Chat. All they can say was that my phone is in WIP and they are awaiting parts for my phone. I found out yesterday that those parts won't be arriving until the 21st!!! Today is the 16th business day and 22nd calender day day (not including 5 days for shipping) of waiting for the phone. By the 21st it will be 23rd business days and 31st calender day and doesn't include time it will take for them to fix my phone.
What did SE eventually say when they replaced your phone? Was your phone new or did it look refurbished?
Issue: My phone had a restarting issue, in which every time I tried to go in landscape mode, the phone would restart. Then after an firmware upgrade to R3A, the screen would go black when in landscape mode and the phone would just turn off.
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
patt2k said:
GUESS What guys! I GOT 2x brand new xperias!!!!
1 grey 1 black
holy ****! Posting pics in jsut couple minutes!!
Click to expand...
Click to collapse
why did you get 2? They sent you one by accident? Inusrance policy?
just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers
Fwosh said:
just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers
Click to expand...
Click to collapse
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.
Jhaeh said:
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.
Click to expand...
Click to collapse
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck
I have yet to find out if the warranty will cover this. Surprised me one morning, 1 long diagonal crack on the back of my Z3 Compact.
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Oh mate sorry to hear that. Providing there is nothing on it to make it appear it could have been dropped then you'll be fine.
Sent from my LG-D855 using XDA Free mobile app
Fwosh said:
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck
Click to expand...
Click to collapse
The rear panel of mine cracked from side to side under the Sony logo shortly after filming in 4k (it shut down due to overheating). To be fair, it cracked when I walked into the corner of a table with the phone in my pocket (screen inwards - old habits...). There were other firmware issues as well but the rear panel was the one that caused me most concern as it completely killed any semblance of water-resistance. Sony repaired and returned in about a week at no cost to me other that postage (see below). I would agree that their repair tracking facility is cack - when they sent me an email to say it was on its way back, they sent the wrong tracking code.
Mine is an O2 device but like you it was registered with them and I just raised a ticket online - I also paid for Next Day Special as I wasn't sticking it in the post without insurance. I never sent my charger as that wasn't the issue (and I didn't want to lose it).
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
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shinystarr said:
Hi
I have 256 GB blue note 8 HONG KONG Radio version , no Root , no magnetic cover , no screen protector no trauma no apparent damage ,
I noticed that the right side of the screen not responding to s pen , about 0.7 cm to the right as shown in attached screenshot , I tried another s pen from my old note 4 but the same problem , I tried different setting like reducing the resolution , minimizing screen size , shifting edge pane;l to the left but no response .,
any help ?
Click to expand...
Click to collapse
Its probably hardware. There is a separate sensor behind the screen for the pen. Its has to be damaged somehow. I would factory reset first and see if it's still there. Then start the warranty process.
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
I just checked mine and it is working properly.
shinystarr said:
The problem since day 1 of the device .. I found many complains for the same problem .. my question is that issue present in all note 8 ?
Click to expand...
Click to collapse
No, absolutely not. I have not seen any complaints on the issue myself. I have seen a pattern of Hong Kong sold devices having issues though. May want to check if you even have a genuine Samsung note 8. The knockoffs sold in Hong Kong are really good at passing for genuine devices. As you can see on my screenshot I can write to the edges no problem.
I don't know whaf to do next .. my phone ordered from eBay from USA seller
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
shinystarr said:
I don't know whaf to do next .. my phone ordered from eBay from USA seller
Click to expand...
Click to collapse
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Gizmoe said:
I would try first with the ebay seller in getting money back. If they are an honest seller and just have bad stock they should work with you. There are apps on the store you can use to verify if it's a genuine Samsung device as well. If it's genuine, i don't see why Samsung themselves wouldn't honor the warranty.
Click to expand...
Click to collapse
it is geniune, original , received sealed
shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
Mr Orange stated the options better than I. I would start with seller then paypal, then Samsung for repair if you can't get it exchanged.
Mr. Orange 645 said:
You have a couple options, depending on how long you've had the device:
Reach out to Samsung to inquire about warranty repair/replacement
Reach out to the seller to see if they will exchange.
Reach out to PayPal and make a claim for a receiving a defective device.
Last option, is you pay to have the LCD replaced.
Click to expand...
Click to collapse
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
shinystarr said:
it is geniune, original , received sealed
Click to expand...
Click to collapse
A sealed box is not an indicator of an authentic device.
Do what other person said, use software on app store to check authenticy then speak to seller and tell them you have a device faulty out of the box.
Sent from my SM-N950U using Tapatalk
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
Click to expand...
Click to collapse
I thought you may be in the no warranty boat. I think it's lame Samsung does that. You bought it just like anyone else. Hopefully the seller or ebay helps you out.
shinystarr said:
I had it for 10 days , I'll contact seller first , I don't think that Samsung in my country will fix on warranty
Click to expand...
Click to collapse
It wouldn't hurt to ask Samsung. Worse they can do is say no. They cant take away your Christmas (or whatever non-religious, non-offensive, generic holiday you may or may not celebrate during the last month of the year). Plus they could tell you if your IMEI is a genuine Note 8.
But reaching out to the seller is also a good Avenue, assuming they are selling genuine Note 8s.
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
winol said:
Do not start spreading statements as "I have MANY COMPLAINTS" about your problem, as it is not the case, when some malfunction appears, the Only way to go as always, is warranty claim, regarding hardware issues, the only help will come from the seller, this posts stating or implying that many devices suffer of something without being verified are of no use, so, HARDWARE ISSUE=WARRANTY CLAIM, if you can not get a a solution this way because of the way you got your device, then the next time you should reconsider to buy from an official authorized dealer, when you buy from someone who offers a very good low price, you assume the risk of not obtaining a law enforced warranty
Click to expand...
Click to collapse
I ordered my note 8 online because in our country no 256 GB or blue version which I want , it cost me more than the official 64 version in my authorized dealer ..
I posted this to know is it a major complain or only mine ..
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
winol said:
The point is, buying from an official authorized dealer in your home country is always the safe way to go, some problems of various types always arise in certain number on ANY brand, device type or model, buying from non official channels often make warranty claims somewhat difficult or impossible at times, if the exact model you want is not available in your home country, then the choice about peace of mind or desire/satisfaction comes in, on the other hand, that screen issue you have is not common or usual
Click to expand...
Click to collapse
I get what you're saying, and I'm sure the OP gets it, too. But I'm also sure he's just looking for advice and help for his issue, not to be kicked when he's down and lectured about buying internationally.
And to be fair, his original post said HE found a lot of similar complaints. You can't say for certain he hasn't found similar complaints by searching online, so berating him about whether or not its a common issue isn't helpful, and you honestly just come off as confrontational, like you're trying to pick a fight or trying to find a reason to be offended.
Just my two cents. I don't want to argue, and just want to see people get help if possible. It sounds like a hardware issue, and I have given him all the steps I know to take to get it taken care of.
Thanks for your help ..
At Samsung community forum there are 2 posts for the same complain , under those posts there are few customers complaining exactly the same , some reply stat that official samsung dealer asked them to put the device in safe mode .. safe mode didn't solve my problem ..
Other replies stated that samsung service accept replace on warrenty
In my case it seems that my only way is to return to the seller with losing the cost of shipping , costum and taxes at my country and his country ... or to accept the problem as it is and live with it . ?
BTW .. touching the screen with my finger is ok from edge to edge no problem .. the peoblem happens only with the S pen
Hi! I'm having a serious issue with my Xiaomi 12 pro. I have it since about a week, on saturday I unlocked the bootloader and flashed Xiaomi eu.
Everything was fine until this night (so about 1 day after flash). Out of nowhere, while I was chatting on telegram, the phone begun to be extremely slow and unresponsive, taking several seconds to register my keystrokes. I decided to reboot (also the shutdown circle animation was very sluggish) and it never boots up again.
If I plug it in charge it gets stuck in mi logo, even when I unplug. If I hold the power button the phone shuts off and then the low battery icon appears, even though I left it in charge for quite a while. However both phone and charger are cool so I don't think it's charging.
I can't get it to fastboot mode or to recovery in any way
Can somebody help me? Is it a problem related to Xiaomi eu or is it hardware? Thanks
Seems to be an HW issue.
what if you charge it?
mattodinaturas said:
Hi! I'm having a serious issue with my Xiaomi 12 pro. I have it since about a week, on saturday I unlocked the bootloader and flashed Xiaomi eu.
Everything was fine until this night (so about 1 day after flash). Out of nowhere, while I was chatting on telegram, the phone begun to be extremely slow and unresponsive, taking several seconds to register my keystrokes. I decided to reboot (also the shutdown circle animation was very sluggish) and it never boots up again.
If I plug it in charge it gets stuck in mi logo, even when I unplug. If I hold the power button the phone shuts off and then the low battery icon appears, even though I left it in charge for quite a while. However both phone and charger are cool so I don't think it's charging.
I can't get it to fastboot mode or to recovery in any way
Can somebody help me? Is it a problem related to Xiaomi eu or is it hardware? Thanks
Click to expand...
Click to collapse
If you cannot enter fastboot or recovery, it is over. You state 'in any way', could you describe which ways you tried?
NOSS8 said:
Seems to be an HW issue.
what if you charge it?
Click to expand...
Click to collapse
I tried as i said, it just gets stuck on mi logo. I fear that it's a battery problem, since it's not charging and if i try to power on it shows low battery icon
Danacy said:
If you cannot enter fastboot or recovery, it is over. You state 'in any way', could you describe which ways you tried?
Click to expand...
Click to collapse
I tried holding volume up and down (at different times obv) while plugging in, since it's the only way to get a mi logo. It never enters fastboot nor recovery, it just gets stuck on mi logo.
Since 1-2 days when i booted up the phone, the battery percentage shown was 0, then after a minute or so, the correct percentage then was shown. I don't know if this is related
Is it still guaranteed?
NOSS8 said:
Is it still guaranteed?
Click to expand...
Click to collapse
well, it's rooted and with xiaomi eu. If I want I can easily return it to amazon, but since I bought it in a special sale I don't want to loose it. I'll try to take it to xiaomi assistance.. Do i have to mention the rooted and custom rom stuff if they ask?
Also i think it's confirmed that there's nothing I can do, based on what you said
Don't say anything, about root, etc...
There is a solution but only if it is a SW issue.
NOSS8 said:
Don't say anything, about root, etc...
There is a solution but only if it is a SW issue.
Click to expand...
Click to collapse
ok, I will not mention root if they ask xD
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I don't think it's a sw issue though, it would have appeared right after flashing if that was the case, I think. I suspect it's a battery issue
Neither root nor Xiaomi EU rom.
NOSS8 said:
Neither root nor Xiaomi EU rom.
Click to expand...
Click to collapse
I'll post an update when I have news. Thanks!
NOSS8 said:
Neither root nor Xiaomi EU rom.
Click to expand...
Click to collapse
i've contacted xiaomi assistance. I'll take the phone to a service center on thursday or friday when I go back to my hometown. I'll keep you updated thanks
mattodinaturas said:
i've contacted xiaomi assistance. I'll take the phone to a service center on thursday or friday when I go back to my hometown. I'll keep you updated thanks
Click to expand...
Click to collapse
Time for an update amigo!
Danacy said:
Time for an update amigo!
Click to expand...
Click to collapse
Hi, as much as I would like to give you an update, I can't.. I dropped off the phone on Thursday, they shipped it to a central repair place in Milan. They said eta is 2 weeks they also took me 25 euro as "insurance" (don't know how to call it in English); if they see that the damage is not covered under warranty, they will keep them even if I decline repairs. Rn fearing for Xiaomi eu..
mattodinaturas said:
Hi, as much as I would like to give you an update, I can't.. I dropped off the phone on Thursday, they shipped it to a central repair place in Milan. They said eta is 2 weeks they also took me 25 euro as "insurance" (don't know how to call it in English); if they see that the damage is not covered under warranty, they will keep them even if I decline repairs. Rn fearing for Xiaomi eu..
Click to expand...
Click to collapse
warranty repairs are sub-contracted for Europe.
I have seen catastrophic returns for France((CEAT)such as loss of phones or damaged phone when it was not, in short everything is done to avoid repairs.
NOSS8 said:
warranty repairs are sub-contracted for Europe.
I have seen catastrophic returns for France such as loss of phones or damaged phone when it was not, in short everything is done to avoid repairs.
Click to expand...
Click to collapse
One of my friend took his Xiaomi for repair - after 3 months the shop (not the centralized repair business in Milan) had to order a new phone for him and hire a lawyer to go against the repair center. Apparently they lost the phone. Let's hope, definitely I will not consider anymore Xiaomi for my next phone. A phone that dies in 1 week and terrible repair service is not what I'm looking for.. also considering the price Xiaomi phones reached - as much as Samsung and iPhone
mattodinaturas said:
One of my friend took his Xiaomi for repair - after 3 months the shop (not the centralized repair business in Milan) had to order a new phone for him and hire a lawyer to go against the repair center. Apparently they lost the phone. Let's hope, definitely I will not consider anymore Xiaomi for my next phone. A phone that dies in 1 week and terrible repair service is not what I'm looking for.. also considering the price Xiaomi phones reached - as much as Samsung and iPhone
Click to expand...
Click to collapse
Did you buy this phone from Xiaomi or another seller?
If another seller, maybe you should have gone through him first.
NOSS8 said:
Did you buy this phone from Xiaomi or another seller?
If another seller, maybe you should have gone through him first.
Click to expand...
Click to collapse
I bought it through Amazon. However they didn't even try to ship it to assistance, they wanted me to return it. I didn't agree since i would loose a very huge discount, so I took it directly to Xiaomi assistance
mattodinaturas said:
I bought it through Amazon. However they didn't even try to ship it to assistance, they wanted me to return it. I didn't agree since i would loose a very huge discount, so I took it directly to Xiaomi assistance
Click to expand...
Click to collapse
Weird, not really Amazon style, maybe a third party seller.
NOSS8 said:
Weird, not really Amazon style, maybe a third party seller.
Click to expand...
Click to collapse
It is directly Amazon, but since not even a month has passed since purchase, they only offer return (maybe the fact that I bought it on Amazon warehouse made a difference, idk)
mattodinaturas said:
It is directly Amazon, but since not even a month has passed since purchase, they only offer return (maybe the fact that I bought it on Amazon warehouse made a difference, idk)
Click to expand...
Click to collapse
Ok, a refurbished or returned product.
There is also a warranty.