I broke my Vario 3 screen a week ago, i sent it off to have it repaired ansd they have replaced the screen, howeevr when i have got it back the bloody touch screen doesnt work at all!!
Can anyone suggest a way to fix this from home rather than send it off again??
Your input will be really appreciated.
all touch screen functions are not working but the screen itself is fine, i am assuming that it is simply a software issue??
Help please?
Tal
It may just be a ribbon cable not quite seated correctly - dismantling procedures are in the wiki. But, if you dismantle it on your own you'll void the warranty. As they've already accepted responsibility for the repair then give it back to them.
I'd also moan like hell that while it's away you aren't getting the functionality from the loan phone that you are paying for in the contract. I did this with Vodaphone and they didn't charge me anything for the time they had my phone.
Related
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
EDIT: In the hope that my Diamond will return to life by holding the power button, i have noticed i can still feel the vibration it usually makes when turning it on although NO DISPLAY
chaos-zero said:
I live in Australia, and have a Telstra branded Diamond, although it is unlocked ( i use Optus Sim card) anyways i was hoping to install unbranded cooked rom found here:
http://forum.xda-developers.com/showthread.php?t=422417
I didn't know I needed to install HardSPL, i tried but it failed so i continued on (i know I'm retarded) so i tried using the Diamond Unlocker.
I hit Next, Next, Next until it got to progress bar it stayed on 0% then jumped to 100% and said that my device wasn't compatible or something like that, at that point the image on the diamond faded to black screen. I This happened when i tried Hardspl but i just hit reset and it turned back on alright.....this time it didn't, it doesn't react to the power button at all, iv tried hitting the reset button, booting into boot loader even though I'm pretty sure it doesn't have one, and tried MTTY which I'm pretty sure it pointless because my diamond doesn't turn on.
Please share any knowledge or ideas you have on how i can fix my Diamond, or where i can send it to be repaired (I have no warranty with Telstra by the way)
Is my diamond bricked for life?
Click to expand...
Click to collapse
Why you don't search the repair centre address from the HTC Australia pages?
I found this: http://www.htc.com/au/supportcontent.aspx?id=22104
Fonebiz Repair Centre
Address: 370 Whitehorse Road,
Nunawading,
VIC 3131
Tel: +613 98777688 (Australia Wide & International)
Fax: +613 98787988 (Australia Wide & International)
Business Hours: Monday to Friday 9am - 5:30pm (Australian EST)
Weekend and Public Holiday – Closed
Please ensure that you bring your Proof of Purchase and
all fault related accessories when you come into Fonebiz.
Thats the only problem, i have already thought of this, although i don't have proof of purchase anymore, can i still get it repaired without proof of purchase?
ANY Replies or ideas are appreciated, please HELP
I would contact them without a receipt you may have to pay for the repair
but I don't see why they should not make money of you repairing your broken device
Thanks for the reply, my question is, i bought this phone off a friend and knowing him he got it from someone else who probably has stolen it, so if i take it in for repairs and it is stolen I'm screwed....right?.....are they able to I.D a stolen device?
Thats what you get when you buy a stolen device. You'll pay it back one way another.
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
chaos-zero said:
I guess but for $250 who wouldnt take it. I guess i should have read ALOT more instead of rushing a flash. So last question, does anyone know if its physically possible to fix the phone, if it be replacing a bit or get a technician to hardwire or something......is it possible? or am i stuck with a nice new paperweight?
Click to expand...
Click to collapse
I think its a case of what goes around, comes around.
Hey
I have a similar problem. But mine is bought and original and I have a receipt. Anyways, there's no way around the sending, is there? Because, I think, it'll take a lot of time and regarding the fact, that the mistake is on my side, the warranty is void, isn't it?
Hi all,
I need help, or at least my Kaiser needs help!
Let me explain : a few days ago I saw that my waiting cursor was turning and turning. So I decided to perform a soft reset. No luck, the screen remained black after that.
After several soft resets, I thought it was time to do a hard reset. But it didn't work either!
I went through forums, wiki and lots of search engines, so my next move was to try the bootloader. Usuccesfully, except that now the green led is on. It doesn't blink, it's just green. And the screen is still black.
I've heard of white screen issues, of multicolor screen issues, but no case of black screen with the green led.
I never flashed my ROM, I don't use any cracked software and I allways take care of my phone, so I have no idea of what did happen.
What do you think about that? Is my Kaiser bricked? any comment ? Any advice ?
Thanks in advance.
Not Bricked
Hi
Sorry to hear your device has stopped working.
I don't think it's "Bricked" in the classic sense because you haven't done anything that would have damaged the boot section (IPL/SPL) of the ROM storage area (EPROM chip to be precise). It's possible that some part of the ROM memory has become corrupt on it's own. What were you doing at the time of the soft reset? If you were renaming/replacing files in the ROM of the device using a 3rd party file explorer this might have caused a problem of this kind but not much else.
It sounds more like some kind of hardware failure. Could you have damaged the Mini-USB port on the bottom of the phone? If you've never flashed a ROM, radio or splash screen then your manufacturer's (i.e. HTC's) warranty should be intact, if the device is within the warranty period. I think HTC offer a two year warranty period, but don't quote me on that. If you bought the item recently and have proof of purchase, you should probably take the device to the shop where you bought it and ask for a replacement under the warranty.
Cheers
andrew-in-woking
Thank you but...
I'm not very proud of it, but when my phone started to be a mess, I was trying one of the "fart machine" cabs floating around the forum... Sad end for a Kaiser.
Unfortunately in France we only get a one-year warranty on this kind of product (to force you to sign for an extra warranty I guess).
Ok then, I think I can only sell it on [email protected] for spare parts now, to save at least a few bucks.
Thank you for your comment anyway.
My g1 touch screen wont respond but still shows have to use track ball can anyone help phone in perfect condition
I assume it is out of warranty? Never been wet? Not been dropped?
I have had digitizers that look fine do some pretty wacky things, but it could also be the board too. Hard to diagnose over the net
If it's under warranty, get a new one. Otherwise you would have to get ahold of some spare parts but I wouldn't know how to troubleshoot the thing...
Wonder if there's a troubleshooting flowchart out there or something. Didn't see one in the service manual.
I have Alex's Rom on my htc. It fell off my hand and broke the lcd, tried to replace it myself could not so took it to the local shop in Houston. They charged me $100 and replaced it with a new one. It was working fine for 2wks then i started having touch screen sometimes works sometimes does not issue. Could not even do ALIGN. The shop said that the screen and the flex card is fine but motherboard is messed up since he replaced it with his new one and it works.
I have already spent money on it and wondering is there any way to fix the touch screen without replacing motherboard. After he put it back I do not have any touch screen capability at all. He said he cannot do anything about it.
Need your suggestions what would you do with the device since without touchscreen it is very hard even to make a phone call with Alex's Rom since i cannot press any keys when the contact shows on the screen?
There is no way I would have spent $100 on this old phone. Get a new phone .
Yeap, too much money. With that you can get a cheap old and good kaiser in ebay if lucky.
Hi there, I know there are other threads on this, but I've got two questions;
I might be able to claim a repair on insurance - the policy doesn't state anything about rooting voiding it, but I'd want to play it safe and flash back the original RUU - now, the digitizer works on my phone, but the LCD is totally shot, can't read anything.
It's been a while since I flashed the RUU, so is there any point where you have to press a button or something on your phone to advance? is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
laughingcavalier said:
is it possible to use ddms while flashing the RUU to see what you're doing?
Also, if I can't claim this on insurance, how hard is it to replace the screen yourself? I've seen a "genuine" (hmm.) LCD/tools set on ebay for about the same amount as my insurance excess, so this seems like it could work (if it's easy enough!).
Thanks!!
Click to expand...
Click to collapse
I've not done it personally but I have seen the guys in the phone shops doing it.
It's not that hard, but you have to know what and where to remove. Just go slow first.
pardon this but what is ddms?
Hi,
I have flashed RUU for my Tattoo at least twice. And as far as i remember there is no point you have to do anything on your phone. It will reboot (into fastboot i think). You will se progress on computer screen.
By the way, how can the LCD be broken and the digitizer not? Is the lcd shattered?
This is against laws of physics!
Oh, maybe I got the letters wrong but ddms is part of the android sdk, so you can take screenshots on your computer - also handy if you've broken your screen and need to know where to press.
As for defying the laws of physics, I guess the Tattoo is more special than we thought! the lcd is showing up loads of black/white cracked patterns (but a small it at the bottom works, so I can just about make out my dock. )
Thanks, insurance guys seem to be a bit more helpful now, so hoepfully won't have to resort to doing it myself.
Just in case anyone else has this problem, found this nice photo-guide to unscrewing everything: http://translate.google.com/transla...acenter.ru/razborka/htc_tattoo/&prev=_t&twu=1
haven't got round to it yet, but should do after exams.
Thanks useful info.
I have opened and dismentled everything my tattoo 3-4 times refering the guidlines. It is really helpful.
I was trying to resolve a touch screen problem. My phone acted like something is always touching at a point of the screen, so, I couldnot able to select a thing correctly and it is worst while typing using screen keyboard. So, I disassembled my tattoo and clean everything inside and assembled again. It seems working correctly for few hours then the problem reoccurred. And I disassembled again and again.
Atlast, I found out the problem was just on the screen protector, I have removed it and resolved the problem. Funny problem but it is worth all those efforts.
Bad Digitiser
Recently the Digitiser of my phone went bad. I tried flashing back the Stock RUU but did not succeed since it was not able to detect my phone. Then I just flashed back the backup of the stock ROM and took it to the Service Center. To my surprise the person didn't even check whether the phone was rooted lr not. Since it was out of warranty I still had to pay I still had to pay $45.