Database Develop

Messaging has stopped loading

I've recently bought a Kaiser (Vodafone 1615) and weirdly messaging has stopped loading, I can't check my messages or send and SMS, etc.
I've soft reset the device, but it's still the same. Is my only option now to hard reset and lose all data?
Hello Forums!

Hi scottola,
It sounds like some kind of software fault has developed with your handset. If you got it directly from Vodafone on a contract then you're covered by a warranty for the duration of your contract term.
If you would like us to arrange repair of the handset for you please contact us on 191 and we'll diagnose what's wrong and get it fixed without delay.
Hope this helps,
edwardpeter
Vodafone UK

This is weird: my messaging app has also just stopped working. It won't load from the buttons, or using the exe directly. Is it hard reset time?

Any thoughts guys? No emails - can you imagine?

I'm sorry, but without help from any one else I can only offer, try a soft reset, if that don't work try a hard reset, as if your device came out of the box (or with any ROM upgrades you have done).
2x soft keys and a stylus up the derrier!!
Hang on as long as you can, someone may have had this before.

I have had this before...twice....
In both cases it was immediately after loading an application - last time was Google maps.
However, it isn't Google maps that caused it..I believe, from a process of trial and error, that it was one of two apps. loaded immediately BEFORE the last one - either WIMP or Bandswitch (or maybe a combo of both). Whatever, in both cases pressing the MESSAGING button or the Today secreen item resulted in nothing. Also there were icons missing in the apps and control panel folders. My only conclusion was that a badly constructed app. had somehow not controlled where in memory it was writing.
Sorry, but the only fix for my situation was a hard reset.
Andy.

Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon

Perfect! That worked - thank you.
The only downside is that I lost my old SMS messages - but it's better than no messages at all. Now to find a way of backing up those SMS messages....

thanks re messaging
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
thank for this !!!! mine just had the sane problem an i found you fix !!!!
and it worked !!!
cheers
73
gbsurf

My messaging suddenly stopped working also for no reason last week, I'm using the original Orange UK rom, had to do a hard reset to get it working again
Glad I read this post, at least if it happens again I have an idea of how to fix it, thanks for the tip

jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
Man, THANK YOU!!!
THIS HELP ME !

liteswap said:
Perfect! That worked - thank you.
The only downside is that I lost my old SMS messages - but it's better than no messages at all. Now to find a way of backing up those SMS messages....
Click to expand...
Click to collapse
I don't think I lost my SMS msgs but the suggestion worked. Anyhow, Sprite Archie is a way of backing up your SMS to email.

jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
WORKED FOR ME TOO. THANKS. AND GOOD LUCK TO ANYONE WITH THIS PROBLEM

this is VERY odd.. last week my messaging also stopped working! It acted as if the messaging exe. had been deleted or something.. nothing was responsive in launching it.
Someone mentioned google maps. I CLEARLY recalled that I updated to the new version of google maps.. and then the messaging problems occurred. I had been thinking these two were related.

Thank you so very much Jon
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
Thank you so much for the solution. It has helped many desperate souls just like myself.
I've been hard resetting & restoring old backup for the last 4 hours without avail until I read this post. I managed to launch the SMS/MMS/email again
Thank you once again & you're our saviour!

Mine did this 2 days ago, "luckly" a soft reset on my att tilt fixed it..(crosses his fingers)

Cheers Jon
had this occur on my TYTN II this morning and was starting to panic as i keep a lot of work mail and text on my handset and havent backed up this weeks yet !!!
managed to delete the inbox.xxxxxxx folder from the memory card and all is well, no messages or data lost, mind you i did a quick PIM backup before i did just in case.....
So big thanks fella.

I just removed my storagecard and put it back in again. that was all i needed to do

Windows Mobile 6 email/SMS/MMS not starting
Thanks to all who contributed to this solution.
I have an HTC Touch Cruise and was about to do a hard-reset when I found this thread.
Saved my day! and a lot of work in case I had done hard reset, having to install all my software again.
Deleting inbox.xxxxxx folder did the trick but there is one minor issue.
The HTC Touch Cruise has the 3D TouchFlo interface and this has a "Today" app that also has quicklauncher buttons for e-mail and SMS. These buttons indicate the number of unread e-mails and SMS-es and indicates a wrong number until you do a soft-reset.
Then works like a dream.
Thanks again.

Remap Soft Keys on the Kaiser

Hi folks,
Is there a way to remap the soft keys on the Kaiser?
I am sure there is; I would appreciate it if someone explained to me how.
I had to uninstall Pocket Informant and I can't access the original Calendar app on the left soft key!!!
Many thanks,
MAC

MACkjam said:
Hi folks,
Is there a way to remap the soft keys on the Kaiser?
I am sure there is; I would appreciate it if someone explained to me how.
I had to uninstall Pocket Informant and I can't access the original Calendar app on the left soft key!!!
Many thanks,
MAC
Click to expand...
Click to collapse
advanced config tool
http://duttythroy.lives-in.eu/

SoftKey Changer
There you go.. Install, soft reset, and its under Start -> Settings -> System

I gave it a try but my expectations were that would be what that soft key would be no matter what program I'm in, but that is not the case. I guess I'll use somethign else like AE Button to get teh keys I want.
Thanks for the post though.
[EDIT]
By the way, after uninstalling, the button assignments remain. Interesting.

Yep use AE Button. It's an amazing tool! Although be careful what you change as it can mess up your device used carelessly.

duncstar said:
There you go.. Install, soft reset, and its under Start -> Settings -> System
Click to expand...
Click to collapse
Thanks very much. I will give this a try.
In the meantime I had to restore a previous version from SPB Backup and this got sorted. I have decided not to re-install Pocket Informant 8 as it caused some isues with ringtones and performance.

I put this on my HTC Tilt and it works awesome, exactly what i was looking for to change the two soft keys.

Hi there, hope everyone is well.
I installed the softkey changer cab , and it seemed to install fine. I was able to find it under settings with no problem and set the left softket to 'new sms'. However when I try to actualy use this from the homescreen i get an error message saying:
"The file 'tnsms' cannot be opened. Either it is not signed with a trusted certificate, or one of its components could not be found. If the problem persists try reinstalling or restoring this file."
I have tried reinstalling, but got the same problem. I can still send an sms if I go through contacts, or messaging, but would love to have this as a working softkey as it tends to be the function I use the most.
Other than installing google maps and opera mini, there have been no changes made since I received the phone a few days ago. It is a standard HTC tytn II.
I'm completely new to this, and any advice would be greatly appreciated.
Many thanks, James.

RunsHouse said:
Hi there, hope everyone is well.
I installed the softkey changer cab , and it seemed to install fine. I was able to find it under settings with no problem and set the left softket to 'new sms'. However when I try to actualy use this from the homescreen i get an error message saying:
"The file 'tnsms' cannot be opened. Either it is not signed with a trusted certificate, or one of its components could not be found. If the problem persists try reinstalling or restoring this file."
I have tried reinstalling, but got the same problem. I can still send an sms if I go through contacts, or messaging, but would love to have this as a working softkey as it tends to be the function I use the most.
Other than installing google maps and opera mini, there have been no changes made since I received the phone a few days ago. It is a standard HTC tytn II.
I'm completely new to this, and any advice would be greatly appreciated.
Many thanks, James.
Click to expand...
Click to collapse
This helped:
http://forum.xda-developers.com/showthread.php?t=357163
Essentially, change the value of the key to /Windows/(your SMS program)
Mine was tmail.exe.
Now I wonder... how do I not go to the messages screen and go directly to a new SMS?
I'm having the same problem on a Tilt.

modestmelody said:
This helped:
http://forum.xda-developers.com/showthread.php?t=357163
Essentially, change the value of the key to /Windows/(your SMS program)
Mine was tmail.exe.
Now I wonder... how do I not go to the messages screen and go directly to a new SMS?
I'm having the same problem on a Tilt.
Click to expand...
Click to collapse
Thanks for the advice, I will probably give that a go when I've stopped being so scared of changing registry stuff.
I did find another app that does the trick though. Just make sure you add a shortcut to 'new sms' first (bottom option of the config screen), you should then be able to assign this to either softkey.
Works for me, and I'm able to go straight to a new sms from the homescreen.
Hope it helps, all the best.
James

RunsHouse said:
Thanks for the advice, I will probably give that a go when I've stopped being so scared of changing registry stuff.
I did find another app that does the trick though. Just make sure you add a shortcut to 'new sms' first (bottom option of the config screen), you should then be able to assign this to either softkey.
Works for me, and I'm able to go straight to a new sms from the homescreen.
Hope it helps, all the best.
James
Click to expand...
Click to collapse
Worked perfectly. Thanks.

RunsHouse said:
Thanks for the advice, I will probably give that a go when I've stopped being so scared of changing registry stuff.
I did find another app that does the trick though. Just make sure you add a shortcut to 'new sms' first (bottom option of the config screen), you should then be able to assign this to either softkey.
Works for me, and I'm able to go straight to a new sms from the homescreen.
Hope it helps, all the best.
James
Click to expand...
Click to collapse
That's it! *Real* new sms Thanks!

SMS Not Working

Has anyone managed to stop SMS from working? Something I've tweaked or installed is preventing me from sending messages - when I tap the SMS option nothing at all happens. I don't seem to be able to receive them either. With all the fiddling (Kaiser Tweak, GPRS Monitor, SBP etc) who knows what I've done. Just hoping someone else may have stumbled over the same problem before I have to reset everything back to original (It's the only fault).
Thanks

Are you able to compose an SMS at all?
Have you verified that your Text Message Service Center number is not blank?
Please provide more information. Phone, ROM, Carrier, etc...

Thanks for the interest,
I'm using WM6 standard ROM 1.82.707.0.WWE (ie not cooked) on the Tytn2, the service centre number is there and is correct according to the carrier (Telstra Australia).
It used to work fine so I'm assuming that I've tweaked something I should have left alone, or one of these installs has jammed it up - just no idea what!
If I pull up a contact and tap the 'Send Text Message' option nothing at all happens, just sits there looking at me! I don't seem to be able to receive texts either.
Installed are the standard apps plus Google Maps, GPRS Monitor, Kaiser Tweak, Resco File Explorer, TomTom, SPB mobile Shell and Diary, QuickMenu.
I know it's a tricky one to fix from a distance (so many settings, so little patience) but any thoughts would be appreciated.

I had the same problem a few months ago and tried everything. Defaulted my tweaks and adv config etc. Eventually I had to reinstall my rom which is a cooked rom and all came back and have not had any problems since then. Hpefully you do not have to do this. You should try a cooked rom.

Ok I want to take a shot at this.....
Ok Does Telstra have the ability to send SMS to mobiles from their website? If so try sending one to yourself.
Next. Go into Messaging, Menu -> New -> SMS. Type in your mobile and Send.
Oh and Uninstall The SPB product Soft Reset and try again.
Let me know If that works.

Can't find a way to send sms from telstra (easily) so tried from another mobile. The other mobile says it can't send the message. I'm (almost) sure this is my phone rejecting it rather than a network of other phone's fault.
When I tap on Messaging in the menu nothing happens - doesn't take me anywhere at all. Same thing if I tap on 'send text message' option in contacts.
Removed the spb stuff, did a soft reset, still no go.
Keep the thoughts coming though. In the end it would probably be easier and quicker just to hard reset now, but it's the challenge of figuring it out that's interesting isn't it? It's going to be one of those dead simple slap your forehead things I reckon.
Thanks for all the help so far.

Have you tried reinstalling the Arcsoft SMS/MMS client? There are many different versions floating around XDA.

OK it's fixed. Here's what I did:
Discovered that the 'Messaging' menu item in the start menu pointed to a file called tmail.exe
Used file explorer to navigate to tmail and ran it directly
Fell over laughing when it actually ran
From that time on it works via any link, such as the start menu and contacts option to SMS
I have no idea what that's all about but I'm really happy to have it back - although I haven't tested sending and receiving texts yet
Interestingly a very similar thing happened to Mortscript - I have a script that rotates the screen and runs TomTom (not mine, found on xda-dev) and it wouldn't work either after all this fiddling until I ran it directly rather than through any links. Now it works fine too.
If anyone knows /why/ it happened I'd be interested.
Thanks for all the support. Really great knowing there's such a community around.

Alrighty then, spoke too soon. Now it works when the sd card is out, but not when it's in. Same old problem, tap on messaging and nothing. With the card out of the slot, messaging appears. What the heck is this?! Could it be something to do with where messages are stored? I'm also getting this storagecard2 problem each time I take the card in and out which is easy enough to fix but could be contributing I suppose. Any more ideas?
Edit: I repaired the storagecard2 directory issue, cleaned up all the references to storagecard2 in the registry (about 4), unticked the option to use the card to store attachments, and it seems to work. I've also re-synched and re-installed spb mobileshell. Last time it seemed to fail at that last step but this time is still working. Even after a final soft reset. I haven't reinstalled spb diary.
Has me stumped but works again now. Sorry to bore you all with this but someone may have a simple answer and the ordeal might help someone else I hope.

Based on all of these issues, I would definitely suggest re-flashing your current ROM again (not just a hard reset), and do a full format of your SD card outside of the phone. It sounds like you've got some major corruption going on...

drmc said:
Alrighty then, spoke too soon. Now it works when the sd card is out, but not when it's in. Same old problem, tap on messaging and nothing. With the card out of the slot, messaging appears. What the heck is this?! Could it be something to do with where messages are stored? I'm also getting this storagecard2 problem each time I take the card in and out which is easy enough to fix but could be contributing I suppose. Any more ideas?
Edit: I repaired the storagecard2 directory issue, cleaned up all the references to storagecard2 in the registry (about 4), unticked the option to use the card to store attachments, and it seems to work. I've also re-synched and re-installed spb mobileshell. Last time it seemed to fail at that last step but this time is still working. Even after a final soft reset. I haven't reinstalled spb diary.
Has me stumped but works again now. Sorry to bore you all with this but someone may have a simple answer and the ordeal might help someone else I hope.
Click to expand...
Click to collapse
Yes delete the storage card directory, if it gets corrupt the unit won't send or receive SMS.
Speaking from experience here

Thanks guys,
I've re-done the storage card and all is still working ok. I'm reluctant to reflash while it's working so I'll wait to see how long it keeps up.
Thanks again.

Can't get to texts or Emails

Hello all, I've been reading on these forums for a long time, but this is my first post as I was not able to find a solution while searching. This is what I have,
AT&T Tilt
With Windows Mobile 6.1 Flashed (DuTTy ROM, can't remember which one exactly now, Hybrid something I think)
I also had the TouchFLO 2D (Manilla) Home Screen, but recently switched back to the HTC Home screen thinking that that may have been the cause which didn't help)
I believe my phone gets the texts messages and the emails, because my phone notifys me with a buzz when I do, and I notice that the number of emails/texts changes. But, on the TouchFLO 2d, it says "No Messages" for each, and on the HTC home screen, it has the number for each, but when I click on them, it does nothing. I've tried clicking start -> Messages, and still does nothing.
A few other programs I have which may interfere, Slide 2 Unlock 2, and Pocket CM.
The Manilla 2D is version 21 or 22, can't exactly remember right now.
Any tips or hints are greatly appreciated.
Thanks

Also, I've tried power cycling, removing the battery for a while. Removing the SIM, and power cycle. And reinserting the SIM. Still nothing.

I know that if you search you will find. but i have had this same problem and have searched and could not find a solution for awhile. but like others say google is your friend. here was what i now do when this happens to me i use a program called advanced task manager and under processes i find TMAIL.EXE and end its processes and now i can go into my messages and email. i suggest to try that.

Ok Everyone.. when someone needs help.. most of them have searched and can;t find the answer.. that is why they are asking for help.... Telling them to go look some more when they most likely have is sort of elitist and rude... I have had problems before where I almost hard reset my phone, when there were simple fixes out there....
I had a very simmilar problem, and after doing a lot of research myself, I found this was my problem.. I was storing my attachments and messages on the storage card to save room... There is a file/folder in the root directory of the storage card called INBOX.mstXXXXXX where the X's are numbers... Just erase that folder... and reboot the phone... The forum where I found it also reccomended that I turn off the option to store the files on the SD card, but I am still doing it anyways... When I erase the folder it corrects the problem immediately.. and if my TXT stops working again... it is easy enough to fix.. The only problem is the messages you are getting now while it is not working will not be there when it is fixed.. but all your previous ones will be... I hope this helps!
KalynSS999 said:
Hello all, I've been reading on these forums for a long time, but this is my first post as I was not able to find a solution while searching. This is what I have,
AT&T Tilt
With Windows Mobile 6.1 Flashed (DuTTy ROM, can't remember which one exactly now, Hybrid something I think)
I also had the TouchFLO 2D (Manilla) Home Screen, but recently switched back to the HTC Home screen thinking that that may have been the cause which didn't help)
I believe my phone gets the texts messages and the emails, because my phone notifys me with a buzz when I do, and I notice that the number of emails/texts changes. But, on the TouchFLO 2d, it says "No Messages" for each, and on the HTC home screen, it has the number for each, but when I click on them, it does nothing. I've tried clicking start -> Messages, and still does nothing.
A few other programs I have which may interfere, Slide 2 Unlock 2, and Pocket CM.
The Manilla 2D is version 21 or 22, can't exactly remember right now.
Any tips or hints are greatly appreciated.
Thanks
Click to expand...
Click to collapse

Thanks for you help!! Hinted by Teej's suggestion, I didn't go as far as deleting the directory, but I just ejected my MicroSD and put it back in and that worked! Thank you so much for your help, and thanks for the quick responses everyone.

Text message always says 1 message!

Hi all,
I have the HTC Pure. I got a few text messages at once and my phone slowed waaay down. I deleted the 3 messages that I had, however all but one of them were marked as read.
I called AT&T who in turn called HTC and said that this is a known issue but they have no fix in place and not planned.
So now, my phone always says I have one new text message, and I went and "cleaned" all of my messages; sent, draft, inbox, and deleted.
Does anyone know of a fix or a registry key that I can edit so that I don't have to do a hard reset?
Thanks!

I think it is just a problem from your current ROM .
Like such question , I will suggest you to flash a new ROM or install a new SMS APP.
it is easy to fix the problem after you change ROM

I've been having the same problem, and we are not alone...see thread:
http://forum.xda-developers.com/showthread.php?t=584623
I know I can cure the problem by re-flasing the ROM, but I was hoping for a less painful solution......plus there is no guarantee the problem won't happen again.

I have had this with emails before. Here is a program which fixed that. I'm not sure if it will work with SMS, but you can try....

Looks like a DB corrupt... The count is in the registry but also in the DB...
If you have a DB browser you can try to find the entry and change it....
Or you may also delete the DB, Windows will recreate a new one for you...

keynes said:
I think it is just a problem from your current ROM .
Like such question , I will suggest you to flash a new ROM or install a new SMS APP.
it is easy to fix the problem after you change ROM
Click to expand...
Click to collapse
Nope, that's not the solution. And what kind of new SMS APP do you suggest?
Instead, try to hard reset the phone (Settings > System > Clear Storage), but back up the data (phone numbers etc) wih PIM Backup or alike into a microSD storage card.

romualdrichard said:
Looks like a DB corrupt... The count is in the registry but also in the DB...
If you have a DB browser you can try to find the entry and change it....
Or you may also delete the DB, Windows will recreate a new one for you...
Click to expand...
Click to collapse
Thanks for the suggestion. May I ask wha the "DB" is? I am somewhat familiar with the registry and I use Total Commander to edit it if need be.
I think it is in the registry as well; one value I would think. If not, do you think reinstalling the MMS software would work?

there use to be a hot fix for this on htc.com but it was for 6.1
not sure if they still have it up

well i had that problem in the past, it seems i had deleted an unread sms in the "deleted items" folder. After i deleted that one...i didn't have an unread notification...
other than that, i can't think of any solution

Had the same thing. As was suggested do a backup of all your personal data and then hard reset. No ROMS to play with no software to install (except any you already have) clean easy and cheap.

tonyh0905 said:
I've been having the same problem, and we are not alone...see thread:
http://forum.xda-developers.com/showthread.php?t=584623
I know I can cure the problem by re-flasing the ROM, but I was hoping for a less painful solution......plus there is no guarantee the problem won't happen again.
Click to expand...
Click to collapse
I know this is a problem with WM 6.5 and not Manilla/TouchFlo 3D. I was thinking that maybe if I can find the cab that runs when you do a hard reset if that will reset it and just install the standard stuff on top of what is there already.
On WM 5 it was easy to find that CAB file in the Windows folder but on 6.5 I can't seem to find it...

I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3

M1m3R said:
I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3
Click to expand...
Click to collapse
Fantastic! My phone kind of freaked out but after I restarted it and it sat for a few minutes the one unread message went away!!
Thank you so much!

FIXED
M1m3R said:
I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3
Click to expand...
Click to collapse
Thanks a lot M1m3R!
I Ran FixUnreadCount, and it worked a treat! Did a soft reset and the counter disapeared.
Thanks again!

I met the problem too, and I reset to the default configration, then restore the contact list and reinstall programmes

hello i got the same pb on my sfr 6.5 today on text message :
to supress it i have tries the fixunreadcount then soft reset but no résult
then i have wrote a mail to my mobile phone mail account ; recive it then read it and tadaaa the unread notification on sms have disaper

Fixed too
Hi, I had this problem once before (last year) and ended up having to do a hard reset.
Got problem again the other day and really wanted to avoid another HR so did some digging. This utility worked a treat.
Ran it, counter still said 1 unread message; turned off and re-started, counter unchanged; happened to receive a call almost immediately so let it go to voicemail, checked voicemail and when I'd finished the notification had gone!
From what the previous post mentioned about sending self an e-mail, I guess it had something to do with the notification system receiving a prompt?
Anyway, sorted and v.happy!