I've recently bought a Kaiser (Vodafone 1615) and weirdly messaging has stopped loading, I can't check my messages or send and SMS, etc.
I've soft reset the device, but it's still the same. Is my only option now to hard reset and lose all data?
Hello Forums!
Hi scottola,
It sounds like some kind of software fault has developed with your handset. If you got it directly from Vodafone on a contract then you're covered by a warranty for the duration of your contract term.
If you would like us to arrange repair of the handset for you please contact us on 191 and we'll diagnose what's wrong and get it fixed without delay.
Hope this helps,
edwardpeter
Vodafone UK
This is weird: my messaging app has also just stopped working. It won't load from the buttons, or using the exe directly. Is it hard reset time?
Any thoughts guys? No emails - can you imagine?
I'm sorry, but without help from any one else I can only offer, try a soft reset, if that don't work try a hard reset, as if your device came out of the box (or with any ROM upgrades you have done).
2x soft keys and a stylus up the derrier!!
Hang on as long as you can, someone may have had this before.
I have had this before...twice....
In both cases it was immediately after loading an application - last time was Google maps.
However, it isn't Google maps that caused it..I believe, from a process of trial and error, that it was one of two apps. loaded immediately BEFORE the last one - either WIMP or Bandswitch (or maybe a combo of both). Whatever, in both cases pressing the MESSAGING button or the Today secreen item resulted in nothing. Also there were icons missing in the apps and control panel folders. My only conclusion was that a badly constructed app. had somehow not controlled where in memory it was writing.
Sorry, but the only fix for my situation was a hard reset.
Andy.
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Perfect! That worked - thank you.
The only downside is that I lost my old SMS messages - but it's better than no messages at all. Now to find a way of backing up those SMS messages....
thanks re messaging
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
thank for this !!!! mine just had the sane problem an i found you fix !!!!
and it worked !!!
cheers
73
gbsurf
My messaging suddenly stopped working also for no reason last week, I'm using the original Orange UK rom, had to do a hard reset to get it working again
Glad I read this post, at least if it happens again I have an idea of how to fix it, thanks for the tip
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
Man, THANK YOU!!!
THIS HELP ME !
liteswap said:
Perfect! That worked - thank you.
The only downside is that I lost my old SMS messages - but it's better than no messages at all. Now to find a way of backing up those SMS messages....
Click to expand...
Click to collapse
I don't think I lost my SMS msgs but the suggestion worked. Anyhow, Sprite Archie is a way of backing up your SMS to email.
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
WORKED FOR ME TOO. THANKS. AND GOOD LUCK TO ANYONE WITH THIS PROBLEM
this is VERY odd.. last week my messaging also stopped working! It acted as if the messaging exe. had been deleted or something.. nothing was responsive in launching it.
Someone mentioned google maps. I CLEARLY recalled that I updated to the new version of google maps.. and then the messaging problems occurred. I had been thinking these two were related.
Thank you so very much Jon
jontelfer said:
Mine does this. On mine it is lost clusters/chains on the storage card where you've saved attachments. The solution for me is to delete the Inbox.something folder on the card.
Why it happens I have no idea though.
Jon
Click to expand...
Click to collapse
Thank you so much for the solution. It has helped many desperate souls just like myself.
I've been hard resetting & restoring old backup for the last 4 hours without avail until I read this post. I managed to launch the SMS/MMS/email again
Thank you once again & you're our saviour!
Mine did this 2 days ago, "luckly" a soft reset on my att tilt fixed it..(crosses his fingers)
Cheers Jon
had this occur on my TYTN II this morning and was starting to panic as i keep a lot of work mail and text on my handset and havent backed up this weeks yet !!!
managed to delete the inbox.xxxxxxx folder from the memory card and all is well, no messages or data lost, mind you i did a quick PIM backup before i did just in case.....
So big thanks fella.
I just removed my storagecard and put it back in again. that was all i needed to do
Windows Mobile 6 email/SMS/MMS not starting
Thanks to all who contributed to this solution.
I have an HTC Touch Cruise and was about to do a hard-reset when I found this thread.
Saved my day! and a lot of work in case I had done hard reset, having to install all my software again.
Deleting inbox.xxxxxx folder did the trick but there is one minor issue.
The HTC Touch Cruise has the 3D TouchFlo interface and this has a "Today" app that also has quicklauncher buttons for e-mail and SMS. These buttons indicate the number of unread e-mails and SMS-es and indicates a wrong number until you do a soft-reset.
Then works like a dream.
Thanks again.
Related
Hoping there's someone here that may be able to help.
I can no longer open the messaging app. - no email, sms, mms etc. No error message, nothing. It just doesn't open.
02 XDA Stellar, standard rom etc. I'd rather not hard reset if possible as I've got TomTom, Coreplayer etc etc installed.
Any ideas gratefully received...
Thanks
ianhunt said:
Hoping there's someone here that may be able to help.
I can no longer open the messaging app. - no email, sms, mms etc. No error message, nothing. It just doesn't open.
02 XDA Stellar, standard rom etc. I'd rather not hard reset if possible as I've got TomTom, Coreplayer etc etc installed.
Any ideas gratefully received...
Thanks
Click to expand...
Click to collapse
What have you done so far? Soft reset? Powered off/on your phone via long key press of power key? What other software do you have installed, especially those that may interfere with email? Please provide more details.
So far? Soft reset, powered off/on the phone via long key press of the power key.
Apps installed are TomTom, Coreplayer, TCMP, Total Commander, Opera mini, HTC Home. Two Pop email accounts set up to check for messages every 5 mins & that's about it.
If I click Start > Messaging - Nothing happens, same from HTC Home & the same if I browse to the Windows directory & click on "Messaging"
I'm at a complete loss to figure out what's happening
I should also add that when friends send an sms to me, they get a notification that it's been delivered whereas I get nothing on my Kaiser..
Now, I've no idea why.. but I removed & replaced the 8GB Sandisk card & all seems fine now.
Thanks for your help Alex.
No need to thank me, I really didn't do anything at all Glad to hear it turned out well for you...
_Alex_ said:
No need to thank me, I really didn't do anything at all Glad to hear it turned out well for you...
Click to expand...
Click to collapse
Maybe not, but you were prepared to help.
I had the exact same problem, all email and SMS stopped working all of a sudden. Could'nt access 'messaging' app at all.
Removed and reinserted 8GB SD card (after trying everything else, reset etc..) and it all started working again.
Very weird, but big thanks to you for the tip!
Well done!
Has anyone managed to stop SMS from working? Something I've tweaked or installed is preventing me from sending messages - when I tap the SMS option nothing at all happens. I don't seem to be able to receive them either. With all the fiddling (Kaiser Tweak, GPRS Monitor, SBP etc) who knows what I've done. Just hoping someone else may have stumbled over the same problem before I have to reset everything back to original (It's the only fault).
Thanks
Are you able to compose an SMS at all?
Have you verified that your Text Message Service Center number is not blank?
Please provide more information. Phone, ROM, Carrier, etc...
Thanks for the interest,
I'm using WM6 standard ROM 1.82.707.0.WWE (ie not cooked) on the Tytn2, the service centre number is there and is correct according to the carrier (Telstra Australia).
It used to work fine so I'm assuming that I've tweaked something I should have left alone, or one of these installs has jammed it up - just no idea what!
If I pull up a contact and tap the 'Send Text Message' option nothing at all happens, just sits there looking at me! I don't seem to be able to receive texts either.
Installed are the standard apps plus Google Maps, GPRS Monitor, Kaiser Tweak, Resco File Explorer, TomTom, SPB mobile Shell and Diary, QuickMenu.
I know it's a tricky one to fix from a distance (so many settings, so little patience) but any thoughts would be appreciated.
I had the same problem a few months ago and tried everything. Defaulted my tweaks and adv config etc. Eventually I had to reinstall my rom which is a cooked rom and all came back and have not had any problems since then. Hpefully you do not have to do this. You should try a cooked rom.
Ok I want to take a shot at this.....
Ok Does Telstra have the ability to send SMS to mobiles from their website? If so try sending one to yourself.
Next. Go into Messaging, Menu -> New -> SMS. Type in your mobile and Send.
Oh and Uninstall The SPB product Soft Reset and try again.
Let me know If that works.
Can't find a way to send sms from telstra (easily) so tried from another mobile. The other mobile says it can't send the message. I'm (almost) sure this is my phone rejecting it rather than a network of other phone's fault.
When I tap on Messaging in the menu nothing happens - doesn't take me anywhere at all. Same thing if I tap on 'send text message' option in contacts.
Removed the spb stuff, did a soft reset, still no go.
Keep the thoughts coming though. In the end it would probably be easier and quicker just to hard reset now, but it's the challenge of figuring it out that's interesting isn't it? It's going to be one of those dead simple slap your forehead things I reckon.
Thanks for all the help so far.
Have you tried reinstalling the Arcsoft SMS/MMS client? There are many different versions floating around XDA.
OK it's fixed. Here's what I did:
Discovered that the 'Messaging' menu item in the start menu pointed to a file called tmail.exe
Used file explorer to navigate to tmail and ran it directly
Fell over laughing when it actually ran
From that time on it works via any link, such as the start menu and contacts option to SMS
I have no idea what that's all about but I'm really happy to have it back - although I haven't tested sending and receiving texts yet
Interestingly a very similar thing happened to Mortscript - I have a script that rotates the screen and runs TomTom (not mine, found on xda-dev) and it wouldn't work either after all this fiddling until I ran it directly rather than through any links. Now it works fine too.
If anyone knows /why/ it happened I'd be interested.
Thanks for all the support. Really great knowing there's such a community around.
Alrighty then, spoke too soon. Now it works when the sd card is out, but not when it's in. Same old problem, tap on messaging and nothing. With the card out of the slot, messaging appears. What the heck is this?! Could it be something to do with where messages are stored? I'm also getting this storagecard2 problem each time I take the card in and out which is easy enough to fix but could be contributing I suppose. Any more ideas?
Edit: I repaired the storagecard2 directory issue, cleaned up all the references to storagecard2 in the registry (about 4), unticked the option to use the card to store attachments, and it seems to work. I've also re-synched and re-installed spb mobileshell. Last time it seemed to fail at that last step but this time is still working. Even after a final soft reset. I haven't reinstalled spb diary.
Has me stumped but works again now. Sorry to bore you all with this but someone may have a simple answer and the ordeal might help someone else I hope.
Based on all of these issues, I would definitely suggest re-flashing your current ROM again (not just a hard reset), and do a full format of your SD card outside of the phone. It sounds like you've got some major corruption going on...
drmc said:
Alrighty then, spoke too soon. Now it works when the sd card is out, but not when it's in. Same old problem, tap on messaging and nothing. With the card out of the slot, messaging appears. What the heck is this?! Could it be something to do with where messages are stored? I'm also getting this storagecard2 problem each time I take the card in and out which is easy enough to fix but could be contributing I suppose. Any more ideas?
Edit: I repaired the storagecard2 directory issue, cleaned up all the references to storagecard2 in the registry (about 4), unticked the option to use the card to store attachments, and it seems to work. I've also re-synched and re-installed spb mobileshell. Last time it seemed to fail at that last step but this time is still working. Even after a final soft reset. I haven't reinstalled spb diary.
Has me stumped but works again now. Sorry to bore you all with this but someone may have a simple answer and the ordeal might help someone else I hope.
Click to expand...
Click to collapse
Yes delete the storage card directory, if it gets corrupt the unit won't send or receive SMS.
Speaking from experience here
Thanks guys,
I've re-done the storage card and all is still working ok. I'm reluctant to reflash while it's working so I'll wait to see how long it keeps up.
Thanks again.
This has happened a couple of times and then mysteriously self corrects after a few hours. The messaging feature (texts and emails) fails to respond at all. I can not get it to open, will not display incoming texts, can not do anything. I am using SPB Mobile Shell with WM 6.1. It does not appear related to Mobile Shell because it fails to open from any screen at all.
Anyone?
same problem here
I have the same problem over here, except that ist completely not responding not even after a few hours or so...it worked fine all the time
I think it has do to with the installation of wm61voip.cab which unlocks the voip feature ...not sure about that but it was the last "major" change I made....
im running the wm 6.1 official htc rom on the kaiser
im completely clueless how to solve it...at least emailing was a real cool feature at all :\
Delete the Inbox.mstXXXXXXXXX folder in the root folder of ur microsd card, perform a soft reset and u guys shd be fine. I'm supposing you guys have the "use storage card to store attachements" option checked.
Thank me later
Very nice!!
dude hes right, after searching also found that issue here
http://forum.xda-developers.com/showthread.php?t=350862
works great for me...deleted inbox* from the storage card, also another guy wrotes it works if he removes the storage card to read his mail
so I guess a work around could be to not save attachments on the card, which is a setting Id use...and the reason why the inbox folder was created...?!
thanks and greets
...
sampcyn718 said:
Delete the Inbox.mstXXXXXXXXX folder in the root folder of ur microsd card, perform a soft reset and u guys shd be fine. I'm supposing you guys have the "use storage card to store attachements" option checked.
Thank me later
Click to expand...
Click to collapse
sorry I overread your attachment suggestion, will disable this stuff now
sampcyn718 said:
Thank me later
Click to expand...
Click to collapse
Yep. That did it. Very obscure problem. I posted the solution on the ATT Board as well, since someone there was just as miffed.
DLTempler said:
Yep. That did it. Very obscure problem. I posted the solution on the ATT Board as well, since someone there was just as miffed.
Click to expand...
Click to collapse
you welcome....im glad i was able to help, thanks for spreading the knowledge
I have to give thanks as well, I thought I was going to have to hard-reset or something, and was not thrilled about that. Deleting the inbox.mst folder did the trick. Thanks a ton!
Sampcyn718!!!!!!!!!!!!!!!
sampcyn718
Member
Thank you.... seriously.... Absolutely valuable info here.
Hi there,
using a touch Diamond and some time ago went through a ROM upgrade and used Sprite Backup.
On the messagign screen I now have some phantom mail boxes on the right hand side. If you click on the envelope it will come up saying "no Messages". If you then click on inbox it will take you to the Select an Account screen (as the selected account doesn't actually exist)
If you go through to the Windows Mobile interface you can only see the current mailboxes which are configured.
I have looked into the option of creating a new backup and hard reset and restore without the mail and configure all over again but would like to avoid this as I have found in the past this leaves me with duplicate records (due to sycing with multiple machines).
I am looking to find where I need to go to remove the phantom mailboxes. Looking around I am assuming there must be some configuration files or registry elements for TouchFlo which tells it to display the folders.
Does anyone know where this information is to edit or delete? All ideas are welcome and encouraged.
Thanks in advance
ghost email
i have the same problem.Did you find the solution for this?Please post.
I have the exact same problem and it's quite anoying
i had the problem once too, and then I was advised to use the file i'm posting here. Copy to phone and run the .exe from phone.
I got it from another thread here on XDA-Devs, but don't remember who to credit.. Post if successful.
chribruu said:
i had the problem once too, and then I was advised to use the file i'm posting here. Copy to phone and run the .exe from phone.
I got it from another thread here on XDA-Devs, but don't remember who to credit.. Post if successful.
Click to expand...
Click to collapse
Thanks alot, this worked perfectly
Worked like a charm...
works a treat, thanks.
this is excellent. thank you very much.
Easy to use. Thanx!
Hi all,
I have the HTC Pure. I got a few text messages at once and my phone slowed waaay down. I deleted the 3 messages that I had, however all but one of them were marked as read.
I called AT&T who in turn called HTC and said that this is a known issue but they have no fix in place and not planned.
So now, my phone always says I have one new text message, and I went and "cleaned" all of my messages; sent, draft, inbox, and deleted.
Does anyone know of a fix or a registry key that I can edit so that I don't have to do a hard reset?
Thanks!
I think it is just a problem from your current ROM .
Like such question , I will suggest you to flash a new ROM or install a new SMS APP.
it is easy to fix the problem after you change ROM
I've been having the same problem, and we are not alone...see thread:
http://forum.xda-developers.com/showthread.php?t=584623
I know I can cure the problem by re-flasing the ROM, but I was hoping for a less painful solution......plus there is no guarantee the problem won't happen again.
I have had this with emails before. Here is a program which fixed that. I'm not sure if it will work with SMS, but you can try....
Looks like a DB corrupt... The count is in the registry but also in the DB...
If you have a DB browser you can try to find the entry and change it....
Or you may also delete the DB, Windows will recreate a new one for you...
keynes said:
I think it is just a problem from your current ROM .
Like such question , I will suggest you to flash a new ROM or install a new SMS APP.
it is easy to fix the problem after you change ROM
Click to expand...
Click to collapse
Nope, that's not the solution. And what kind of new SMS APP do you suggest?
Instead, try to hard reset the phone (Settings > System > Clear Storage), but back up the data (phone numbers etc) wih PIM Backup or alike into a microSD storage card.
romualdrichard said:
Looks like a DB corrupt... The count is in the registry but also in the DB...
If you have a DB browser you can try to find the entry and change it....
Or you may also delete the DB, Windows will recreate a new one for you...
Click to expand...
Click to collapse
Thanks for the suggestion. May I ask wha the "DB" is? I am somewhat familiar with the registry and I use Total Commander to edit it if need be.
I think it is in the registry as well; one value I would think. If not, do you think reinstalling the MMS software would work?
there use to be a hot fix for this on htc.com but it was for 6.1
not sure if they still have it up
well i had that problem in the past, it seems i had deleted an unread sms in the "deleted items" folder. After i deleted that one...i didn't have an unread notification...
other than that, i can't think of any solution
Had the same thing. As was suggested do a backup of all your personal data and then hard reset. No ROMS to play with no software to install (except any you already have) clean easy and cheap.
tonyh0905 said:
I've been having the same problem, and we are not alone...see thread:
http://forum.xda-developers.com/showthread.php?t=584623
I know I can cure the problem by re-flasing the ROM, but I was hoping for a less painful solution......plus there is no guarantee the problem won't happen again.
Click to expand...
Click to collapse
I know this is a problem with WM 6.5 and not Manilla/TouchFlo 3D. I was thinking that maybe if I can find the cab that runs when you do a hard reset if that will reset it and just install the standard stuff on top of what is there already.
On WM 5 it was easy to find that CAB file in the Windows folder but on 6.5 I can't seem to find it...
I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3
M1m3R said:
I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3
Click to expand...
Click to collapse
Fantastic! My phone kind of freaked out but after I restarted it and it sat for a few minutes the one unread message went away!!
Thank you so much!
FIXED
M1m3R said:
I've had the same issue a couple of times. I use FixUnreadCount...
http://forum.xda-developers.com/showpost.php?p=1519862&postcount=3
Click to expand...
Click to collapse
Thanks a lot M1m3R!
I Ran FixUnreadCount, and it worked a treat! Did a soft reset and the counter disapeared.
Thanks again!
I met the problem too, and I reset to the default configration, then restore the contact list and reinstall programmes
hello i got the same pb on my sfr 6.5 today on text message :
to supress it i have tries the fixunreadcount then soft reset but no résult
then i have wrote a mail to my mobile phone mail account ; recive it then read it and tadaaa the unread notification on sms have disaper
Fixed too
Hi, I had this problem once before (last year) and ended up having to do a hard reset.
Got problem again the other day and really wanted to avoid another HR so did some digging. This utility worked a treat.
Ran it, counter still said 1 unread message; turned off and re-started, counter unchanged; happened to receive a call almost immediately so let it go to voicemail, checked voicemail and when I'd finished the notification had gone!
From what the previous post mentioned about sending self an e-mail, I guess it had something to do with the notification system receiving a prompt?
Anyway, sorted and v.happy!