Long story short...I got my Tilt like a week and a half ago. Last night in the dark, I went to soft rest my phone, but instead stuck the stylus into the USB charge port. The pin connector spit in the middle and now one part of the pin connector on the phone is lower than the other. Eventually and after continual use, this pin will cease to function and I will be unable to active sync my phone or charge my battery. I have flashed to Dutty's 6.1 and love it. I no longer have the original ATT ROM.
I have checked with repair places and even ATT&T.
My question is this- Should I just buy another ATT&T tilt phone and lick my wounds (Seriously thinking about it) OR would it be better to just flash back to the original ATT&T ROM and then send it back to ATT&T for a replacement. I think by flashing Dutty’s ROM, it voids the phone, right? And of the latter method, reflashing back to ATT ROM, how difficult would this be? I was able to completely install Dutty’s ROM and all facets (even my sound and camera issues post) reading the posts on here so I figure it can’t be much harder to go back to the original ATT&T ROM. But then I think of how lazy I am and the amount of reading it took this noob to sift through just to be able to install Dutty’s 6.1 and somehow the money spent buying a new phone and forgoing all the work, is also appealing to me.
I would have posted this in the Kaiser Upgrading forum, but oddly, it’s missing.
~Gwen
SkunkyGwen said:
Long story short...I got my Tilt like a week and a half ago. Last night in the dark, I went to soft rest my phone, but instead stuck the stylus into the USB charge port. The pin connector spit in the middle and now one part of the pin connector on the phone is lower than the other. Eventually and after continual use, this pin will cease to function and I will be unable to active sync my phone or charge my battery. I have flashed to Dutty's 6.1 and love it. I no longer have the original ATT ROM.
I have checked with repair places and even ATT&T.
My question is this- Should I just buy another ATT&T tilt phone and lick my wounds (Seriously thinking about it) OR would it be better to just flash back to the original ATT&T ROM and then send it back to ATT&T for a replacement. I think by flashing Dutty’s ROM, it voids the phone, right? And of the latter method, reflashing back to ATT ROM, how difficult would this be? I was able to completely install Dutty’s ROM and all facets (even my sound and camera issues post) reading the posts on here so I figure it can’t be much harder to go back to the original ATT&T ROM. But then I think of how lazy I am and the amount of reading it took this noob to sift through just to be able to install Dutty’s 6.1 and somehow the money spent buying a new phone and forgoing all the work, is also appealing to me.
I would have posted this in the Kaiser Upgrading forum, but oddly, it’s missing.
~Gwen
Click to expand...
Click to collapse
go here. you already did the hardest part by upgrading. reverting back is even easier.
http://forum.xda-developers.com/showthread.php?t=335568
Reverting Back
Will do. I am going to see what I can get done in person at the ATT&T store this evening. If that fails, next step will be the Idiots Guide to Restoring your Phone. I had seen that when I was flashing Dutty's and never thought I would need it. Never say never.
Thanks
~Gwen
It may just be bent. You can try to gently bend it back into shape. Does it charge at all? I did the sanme thing & lost USB to PC & automotive charging only. I hope you didn't already tell AT&T you did this.
I called them after bending back into shape VERY GENTLY & told the that it charged at home via A/C but not via USB to PC or in the car. They told me that was impossible. I took it into the store, they verified it, & AT&T sent me a brand new one.
Just gingerly put it back into shape & call them back & say "my phone only charges from the A/C charger. I even took it into a store & the salesguy tried a new car charger & even in his vehicle. It won't work"
They will replace it & won't charge you. (if you can make it look semi-normal again) I've suggested this to several others & non of them have been charged either.
BTW, If you have HardSPL you can flash back using the SD card & return it clean!!!
What to do....
Hmm...What to do. What to do. I was hoping to just go into the store and be like, hey, what gives. I’ve had my phone less than two weeks and this morning when I unplugged my phone, look what happened, and show it to the salesman hoping he will take pity on me and believe my convoluted story that it just "broke" really. Add to that the phone being so, so new and it's worth a try right?
As far as gently bending back the pins. I have taken a closer look at the USB port it looks like the break starts on the far RIGHT end of the port between the last pin and second to last pin. The break is right in-between those two pins right down the middle. For an even closer look, I broke out my Surefire U2and a magnifying glass.It looks like the plastic piece is holding the pins in place even though there is a slit in the plastic on the right side. The phone charges currently and does sync with the computer, but for how long? I am afraid that if I gently bend the plastic piece back into place, it will only compound the problem, but if I am considering purchasing another phone anyway, what do I have to lose, right?
UPDATE: It's the plastic piece, not the pins which is in need of repair. I mean, the pins are connected to the plastic piece and the pins are still intact, but the plastic piece cannot be gently pushed back up because it will aggravate the crack already there and I am trying to preserve what little integrity of the phone and pins is left in terms of charging/syncing, etc until I get another phone. I guess the bright side to all of this is that I would have extra Tilt phone for parts with the exception of the USB port from the old phone to alleviate any future problems I cause to my own detriment and also as a way to hedge against my stupid ideas because as these mount, my bank account grows ever smaller.
I’ll let you know how it goes at the ATT&T store.
~Gwen
As I recall from your original thread, you are an attractive woman. Without sounding hopelessly out of touch (read chauvinistic), use that to your advantage. Heck, you could probably walk into Radioshack and get one of the geeks (er, I mean clerks) to give you anything for free. Imagine him that night texting his friends, "you'll never believe this, but I talked to an actual girl today, live and in person."
He would be a god to his friends and you would have what you wanted.
Seriously, if you walked into an AT&T store and told them your phone is only two weeks old and the USB port broke, why wouldn't they do a warranty exchange?
Why - I'll tell ya why
Becasue I flashed my phone to Dutty's 6.1 which voids the warranty. Yes. I can flash back to the original OEM and then return, but I am going to try the lazy route first. I'll let you know how it goes.
~Gwen
Hmmm. the lazy route....Isn't that what you wrote against in your "pat myself on the back any harder & I might fall over" post?
Also, there are currently 2 different types of USB ports on the device. On the fist you can see little square openings in each pin location (probably the one you have). Then there is one that is completely solid & more sturdy, this one is also usually associatwed with a tighter connection & from my experience can be bent back into shape.
umm....where to start....how about i have had att send me about 4 tilts.....i have had different issues and im not one to sit there and have it fixed etc, that is what my warranty is for so therefore i call it and have it replaced....i had the exact same issue that youhad. although i was able to bend it back and have it fixed no problem, it wasn't enough as i felt eventually it could become a problem. so they replaced it after i explained to them my issues. the only other related problem is please don't use other chargers (motorolas etc) as i am not sure if this has been addressed, but they have been known to burn and melt the piece in there and therefore not letting it charge at all on anything. just an fyi.
but yeah when it comes to att for anyone that is an att customer out there, if you don't know by now, you can get any phone you want. im not about scaming people etc, but at the same time if i am not satisfied to the slighests about something on this phone, that i came out of the pocket big time for, im going to call and have it replaced asap or as long as my warranty says it exists.
some did you knows that my sis "customer service rep for att 6 years"
you can have them send you out another phone, inform them you didnt get it, and they just send another (how dumb!!!)
if you have a discontinued or downgraded phone, going through warranty about 3 times will let you have a one time courtesy make and model change...i went from the 8525 to the tile for free.....yes for free!
just some fyi's folks!
SkunkyGwen said:
Becasue I flashed my phone to Dutty's 6.1 which voids the warranty. Yes. I can flash back to the original OEM and then return, but I am going to try the lazy route first. I'll let you know how it goes.
~Gwen
Click to expand...
Click to collapse
If your within 30 days of when you purchased it you can simply return it and get another device. If they hassle you simply return it and then the next day go back in a purchase another one.
AllTheWay said:
If your within 30 days of when you purchased it you can simply return it and get another device. If they hassle you simply return it and then the next day go back in a purchase another one.
Click to expand...
Click to collapse
I agree, this should be cake to return for a replacement, you could even get an advanced replacement via Fed-Ex in a day by phone which I did last year with an 8525.
After all that hard work, see, you should'nt had sex with it, or at least left the stylus out of the frey....
Truthfully, I watch a lot of streaming video at night using Slingbox on my Kaiser, and have come very close to the same disaster myself, feel for ya.
Just be sure and do a good backup to SD so the re-flash and restore of the new box will be painless
flash from sd
any help here on flash from sd i have tried and just get the white with blue screen for a split second and then the tricolor screen, any other suggestions tried with 1gig and 2gig san disk so far
Got a new phone amd I still have my dignity
UPDATE –
Well. I went back to ATT&T and they were really busy. Prior to getting there, I cleared everything personal off, did a hard reset followed by a soft reset and drained the battery completely. I put everything back into the box and removed the battery and the battery door and closed the box. They never turned on the phone or anything like that. I simply gave them my online receipt which they made a copy and then the guy came our and gave me brand new phone. I never even flashed back to the original ATT&T ROM. I just did the above and returned it.
So this saga closes and another opens. My latest saga is trying to find a hack to change the MMS attachment settings. On my old tilt with Dutty’s 6.1, I had no problem taking and sending videos in MMS or even SMS. Now, I get the, this file is too large to attach or whatever. I checked under the MMS options on the phone, but all that is listed is 300k on the drop down menu. I have searched the forums and even tried a couple of cabs to no avail. I am thinking it has to be a simple setting. After searching the forum for a total of 16 hours the last two days and trying the various cabs and settings in my phone, I cannot get the damn attachment settings above 300k so any video over 8 seconds, I get the File to large to attach, blah, blah, blah. If I record for 4 seconds, it attaches. WTF?
~Gwen
Mine did that in January. Just stopped working on car charging, but ok on the AC charger. Called at&t, they sent me a new one. Did yours look something like
this? Top pic was the old one, bottom pic the replacement.
Also note at the bottom of the broken connector, the metal has separated.
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p51d007 said:
Mine did that in January. Just stopped working on car charging, but ok on the AC charger. Called at&t, they sent me a new one. Did yours look something like
this? Top pic was the old one, bottom pic the replacement.
Also note at the bottom of the broken connector, the metal has separated.
Click to expand...
Click to collapse
Mine looks exactly like that. Same issue. Called ATT and told them it only worked while being plugged into the charger that came with the Tilt, but also told them it worked sporadically, and even though it always worked while connected to a PC I told them it only worked half the time to ensure that I would get a new Tilt. Its really easy to have them change this but you CANNOT say at all, that the connector looks damaged in any way, just bend it back to make it look straight and everyone should be fine. The guy tried to trick me into saying that I broke it but I wouldnt give in. They are sending me out a new phone this week and was wondering if anyone had theirs replaced did they have it replaced with the new Mini USB port of the old one? ie new one has no gap between the connects where as the new one does not.
Brian
MMS set Max Size Limit to 600k
SkunkyGwen said:
. . . My latest saga is trying to find a hack to change the MMS attachment settings. On my old tilt with Dutty’s 6.1, I had no problem taking and sending videos in MMS or even SMS. Now, I get the, this file is too large to attach or whatever. I checked under the MMS options on the phone, but all that is listed is 300k on the drop down menu. I have searched the forums and even tried a couple of cabs to no avail. I am thinking it has to be a simple setting. After searching the forum for a total of 16 hours the last two days and trying the various cabs and settings in my phone, I cannot get the damn attachment settings above 300k so any video over 8 seconds, I get the File to large to attach, blah, blah, blah. If I record for 4 seconds, it attaches. WTF?
~Gwen
Click to expand...
Click to collapse
With a registry editor, go to:
HKLM\Software\Arcsoft\Arcsoft MMS UA\Config\UI\SizeLimit
Set these dwords with the following HEX values:
RecvLimit1 32000
RecvLimit2 64000
RecvLimit3 96000
SendLimit1 32000
SendLimit2 64000
SendLimit3 96000
See this thread for discussion.
I have this register entry saved so I can import it into the registry after any new flash.
EDIT: I see that you got this answered in the thread that you started separately, but for anyone just seeing the above, here it is without looking further.
im having the saaaaaaaame problem too, but my tilt ONLY charges on the pc and not in the car or at home..for some reason..i took it to att and they said sorry cant help you..you have had it for 6 months already..how about buying another one..i just looked at em and walked out. 600 bucks down the drain.
Related
Thanks to my recent stupidity I just had the idea to make a thread that we might share some of our ridiculously stupid mistakes that we later found out could have been solved by simply thinking things through.
Hopefully this'll help new owners of the phone avoid our mistakes.
My mistake just happened 10 minutes ago, and I'm rather annoyed it happened... oh well... another 4 hours of setting up my Kaiser won't kill me...
Anyway, I refuse to carry my Kaiser with me until it is properly protected in its case, so it's just been sitting here around the house while I tamper with it and wait for my case to get here. Consequently, I'm using 2 phones, and I swap the sim card between them.
I turned on my Kaiser and got scared pantsless. It would only stay on for a few seconds, and then turn off. Of course it scared the heck out of me... the phone is only 4 days old. So after soft resetting failed, I resorted to the hard reset... well, apparently something got turned off when I flashed dutty's rom to the phone, and the little screen that reminds you about the sim door being unlocked doesn't come up.
So it turns out my phone was turning off just because the sim door wasn't locked... and now I have the task of installing and re-configuring everything I had on the Kaiser... which I'm about to start now. 4 hours of repeating history here I come!
My buddy threw up all over mine at a party.. luckily it cleaned up nicely!
So the dumbest thing i've done with it, is leave it somewhere other than my pocket? lol
Believing the hype !!! and getting one. Well maybe. Because this is one "son of a ***** " phone to get working
Bought one. No video drivers FTL.
Besides that....nothing really. just being clueless on how to flash a ROM I guess even though I want to return it because of video drivers!! I DONT KNOW WHAT TO DO....
Dropped mine (and did not notice) while running across a busy street in downtown Calgary.
It was consequently run over by at least 1 car! I lost the back case, the battery was all banged up, and the power button was permanently pushed in, but guess what....it still turned on and I could make calls!!!!
Anyway, with no insurance, I thought I was up a creek with no paddle. AT&T hooked me up with a new one at 1/2 cost. I guess they heard the pain in my voice when I explained what happened.
last week end i made the stupid mistake of making an infinite loop on my today screen.
i was messing around trying to find a way to hide the VitoFindMe text at the bottom of my today screen, and since SPB Pocket plus (for some reason) didn't hold the plugin, i tried PocketBreeze, it put it in and it worked. so i put PocketPlus as a tab in it also just to get it to how i like, but it didnt allow me to put a personal tab as the default and i didnt need all of the extras, so i turned it off and put SPB back on the today. I decided to try one more time to put FindMe in SPB before i gave up, but i accidentally put PocketBreeze in it, and since PocketBreeze had SPB in it, it basically looped, froze and stopped on trying to boot when reset... so now i had to hard reset and i had to go through the task of putting all of my programs and stuff back on!
Yey what fun.
I bricked mine
ericc191 said:
My buddy threw up all over mine at a party.. luckily it cleaned up nicely!
So the dumbest thing i've done with it, is leave it somewhere other than my pocket? lol
Click to expand...
Click to collapse
Wow. My friend would have had to die after that one
tyeo098 said:
I bricked mine
Click to expand...
Click to collapse
how?!?!
RLoD very simple
I picked it up to check if SK Tools had finished cleaning ....................
while making whoopie with the ole' lady. Yeah, I got slapped upside the head with my Tilt & no more nookie for 2-weeks.
& boy, does she hate Lori now. (That's my Tilt name because I like the slightly *****y tone of Lori TomTom's voice)
Pwnt !
I accidentally locked my SIM card tryin to set up my keypad lock everytime u take the phone out of sleep mode. I was scared ****less. I could barley even hold the stylus in my hand to try and fix. basically, i had to log in to my wireless account on at&t, found my PUK code and everything was straight after that.
When I first got my Tilt, I kept it plugged in, since I have heard you should fully charge when you first get it. Well, I went to sync it, and it simply would not sync at all. I unplugged it, and replugged it. Still nothing. I checked all cables. Everything was properly hooked up on PC and ppc.
I was so mad, because it just would not work. So, I called ATT tech support. They made me soft reset, hard reset etc.
Finally they said, phone must be broken, they would exchange it for me. While I was waiting for her to do the exchange request (or whatever you call it), I just happened to notice that I had it plugged into the WALL charger, NOT the usb on computer (both cables were sitting right next to each other).
OMG, I felt so dumb, I hung up on AT&T, and had quite a chuckle at my stupidity
hmm, the dumbest thing I done that has to do with my kaiser?
I bought it!
Poetique said:
Thanks to my recent stupidity I just had the idea to make a thread that we might share some of our ridiculously stupid mistakes that we later found out could have been solved by simply thinking things through.
Hopefully this'll help new owners of the phone avoid our mistakes.
My mistake just happened 10 minutes ago, and I'm rather annoyed it happened... oh well... another 4 hours of setting up my Kaiser won't kill me...
Anyway, I refuse to carry my Kaiser with me until it is properly protected in its case, so it's just been sitting here around the house while I tamper with it and wait for my case to get here. Consequently, I'm using 2 phones, and I swap the sim card between them.
I turned on my Kaiser and got scared pantsless. It would only stay on for a few seconds, and then turn off. Of course it scared the heck out of me... the phone is only 4 days old. So after soft resetting failed, I resorted to the hard reset... well, apparently something got turned off when I flashed dutty's rom to the phone, and the little screen that reminds you about the sim door being unlocked doesn't come up.
So it turns out my phone was turning off just because the sim door wasn't locked... and now I have the task of installing and re-configuring everything I had on the Kaiser... which I'm about to start now. 4 hours of repeating history here I come!
Click to expand...
Click to collapse
At first I thought the dumb thing was refusing to carry your phone without a case.
Dumbest thing I did was using it while walking fast inside best buy. I dropped it and happend to land on the toe of my shoes while I happen to take a step. I kicked it about 30-40 feet accross the floor. The phone, battery, and the cover all went 3 directions. Luckily the floor was carpet. No scratches on the phone, reboot still works fine. I WAS PISSED.
People keep saying buying it is the dumbest thing they did but it's not. Keeping it beyond 30 days is the dumbest thing. If you bought it, own it, be proud. If you felt that buying the tilt is the worst mistake you've ever made, you should have returned it within the return period. There are other people from CDMA carriers wish they can get the Tilt.
I gave my phone to my Girl friend for a day (DUMB !!!!)
Now I neednt explain what happens when phones go into women's hands
she dropped it from the 3rd floor in her hostel
luckily I got it replaced (rich girlfriend's dads )
GSLEON3 said:
I picked it up to check if SK Tools had finished cleaning ....................
while making whoopie with the ole' lady. Yeah, I got slapped upside the head with my Tilt & no more nookie for 2-weeks.
& boy, does she hate Lori now. (That's my Tilt name because I like the slightly *****y tone of Lori TomTom's voice)
Click to expand...
Click to collapse
I know what you are talking about.
My dumbest thing was to give the kaiser to my girlfriend to play with it. She loves the bubble breaking game, and now everytime I am with her she is playing the f**king game.
Tried connecting my kaiser to 2 different pc's and it won't get detected. The device will charge but activesync won't pick it up. Also its not listed in device manager! I tried disabling/renabling advanced network functionality as well has soft reset the device several times. I'm on the verge of hard reseting BUT when i put my device in bootloader mode it only says serial.. will not say USB as its supposed to
any help would be appreciated.. i'm on death v4 rom btw.
thanks in advance!
fone_fanatic said:
The device will charge but activesync won't pick it up.
Click to expand...
Click to collapse
Can you get an activesync connection via Bluetooth? When you inspect the extUSB connection can you see anything which looks wrong (such as a wire sticking out/in more than the others? What happened preceding this problem?
If you hard reset the device I don't see the relevance of the bootloader. It'll just restore the original image from where it's tucked away in the devices ROM. If it was working fine straight after you installed the ROM thats on it now and doesn't work after a hard restore then that points towards a hardware failure. If you have to go down the path of restoring to a different (original) ROM for returning purposes, there are ways of doing this with a microSD card - although I've not tried. I think the wiki would help there.
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
This might be a stupid reply but I had the same problem. My cable was busted so you could try another cable.
I am in the same situation here
Tried it with 3 different PCs with 3 different cables.
It's charging, Active sync pickes it up and trying to connect but fails to connect.
The only think I can come up with, I used new charger in the car. May be it killed the port
Is there any way to find out for sure?
i tried 2 cables with 2 different pcs... its only charging it and the computer won't detect the device at all. Nothing under usb in device manager.. even in bootloader, it only says serial not usb. I've downgraded to a shipped AT&T rom and Radio through the storage card but i still need to downgrade the SPL before i attempt to get a warranty exchange. IS that possible to do with through microsd yet?
I'm having the same issue. The usb port charges the phone fine with the USB cable, but teh computer does not detect the device. I also tried the headphones and they work fine as well. Help!
Update: I just tried a different usb cable, and now the computer recognizes the device, but as an unknown device.!!!!!
fone_fanatic said:
bluetooth activesync is working, i did a hard reset and nothing. Flashed to romeos via microsd and now its acting all strange.
After it completed the flash from microsd, i soft reset the device and it rebooted backinto bootloader.. i removed the microsd and soft reset several times and it kept going to bootloader. I attempted to hard reset as well and same thing, would go to bootloader. Removed the battery for a couple minutes and still same thing. Plugged it into USB with it off and it turn on by itself and go straight to bootloader. Unplugged the USB cable, took out the battery and put it back in, then plug the USB cable back in and this time the orange light came on as if charging and it finally booted up. The above has happened to me previously on my hermes but that was when the battery was extremely low, my battery level is currently at 97%!
now its booted into the freshly flashed rom and still same thing... charging but not being recognized by the PC... i've checked the usb port on the device and everything looks fine.
I'm lost at what to do now....
Click to expand...
Click to collapse
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
ajay6780 said:
Have you tried these steps?
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-usb.mspx
Click to expand...
Click to collapse
Thanks for that suggestion but still no dice
The computer isn't detecting the device at all! Usually when a usb device is plugged in you can go to device manager and look under USB and see it there, but its not showing up. I've scanned for hardware changes several times and nothing.
I've now tried on 3 different computers (2 pc's and 1 mac) with 2 different USB-MiniUSB cables and nothing!!
i guess i'll just go to the at&t device support center tomorrow and hope they'll replace it on the spot and notice that i've changed the SPL...
can i ask for the people that are having this problem to do the following.
With your device unplugged from the PC open device manager. (Right click My Computer -> Properties -> Hardware (3rd tab) -> Device manager) Then expand the last tab (Universal Serial Bus Controller) and plug in your device.. if it doesn't show up then click actions -> scan for hardware changes..
I just want to make sure if your computer is detecting your device or not..
just an update with my situation. i went into the att device service center today and told them my problem... the guy behind the counter had no clue what he was doing. he just looked at it like a monkey for minutes then swapped it out for a new one. no questions asked even though it was hard spl'd, cid unlocked, and sim unlocked.
but now this device's vibration is really weak and i lost my invsishield protection on the front (kept the battery cover and my ppctechs scren protector)
Busted? or just won't work
Hi all,
I have been coming to these forums for a little while and only posted a couple of times. I felt this was important. I was having the same problem. Tried the cables, resets, ROM changes the works. I have had my at&t tilt htc 8925 for 36 days when I reported the problem to them. But it actually started about 10 days before. At&t tech support was very rude and accusatory when it came to them "helping" me. I, like probably all owners of a phone like this treat it like gold. It is very important to me. So when I contacted tech support and was told it was probably abuse or I had "buyers remorse" (I don't want to return the phone I just want it fixed!?)
The best they can do and they do not budge on this is for me to return the phone for an exchange. BUT, and this is a BIG AT&T but, the phone they exchange it with is refurbished. Something someone has returned. I do not want a phone that has been returned. I want mine fixed. "This is my phone, there are many like it but this one is mine" Know what I mean? When I bought the phone the guarantee was "we'll just replace it with a new phone" and I like 1000's of others did not ask if that "new phone" was refurbished. It is. Now advocates will tell you as they did me, refurbished is actually BETTER than new. Huh? Then why aren't all phones sold refurbished ones? And if they are so great, take mine back, give me one of those "crappy" new phones and give mine to someone who wants a sweet refurb. I am outraged by the whole mess.
I have searched forums and complaint sites. The bad usb port problem is NOT an isolated incident. There are a lot of people with the same "it charges but won't sync" problem. This is a known problem they refuse to address. Their stand, send in for refurb.
Personally I would like to see a recall fix class action against at&t. It can be fixed but they just don't want too. I thought I would be relatively safe buying for a huge company. They spend millions on advertising to simply leave their customers twisting in the wind after 30 days. Very bad business.
That's the rant. So I decided that if the warranty was useless anyway I'd take a shot at it myself before sending out for repair myself. There is a place in California PPC Tech http://www.pocketpctechs.com/main.asp?area=home that will fix the usb for $79 and ship it back to you in a few days. They seem to be reputable and a lot of people are opting to fix this problem themselves.
How did I fix mine? by altering the mini usb end of the sync cable. I tried other cables and connectors but I think it has something to do with the contact points. The only way mine would work was if I plugged it in, wiggled it slowly and with a little bit of pressure at times, around until the screen brightens. That means it has made a connection, then don't move. Hold very still. It took both my hands. Wait for what seems like 2 mins and it would start to sync. Based on this. my repair (before I send it to California for repair, which I may end up doing anyway) is make sure the plug on the phone is straight and not damaged. If you can get the phone to sync this way you may be able to crimp the mini end of the usb very very slightly to make the connection you are manually doing by wiggling it around. It took a lot of small tweaking but it now syncs about 29 out of 30 times. That's about as good as it gets.
So good luck to us all. If you can't get it to work yourself send it out west to PPC Tech. In this economy the phone companies like at&t better start getting their customer service back on track before they have no customers to service, It has happened to the biggest before. Wake up AT&T! The days of the business model of massive turnover and new signups is coming to an end as people tighten their belts. Treating current and future users poorly is a sure fire way to put yourself out of business.
here is my gift to you all..
http://forum.xda-developers.com/showthread.php?t=362679
read this post and check EVERY SINGLE LINK in the first post...i had this issue and i ended bending my usb plug every which way until finally i broke the plastic seperator off and in turn smashing the second pin from the left on the top off (the one in charge of activesync) over and over until it broke...i didnt really care i could still flash by sd but then i smashed the + power pin and so i was on the phone with att for many many hours explaining to them that its a known issue to users but not to the company and they finally sent me a replacement..i should have just searched my butt off before trying to deal with a problem/fox it myself (yes i dissasembled it and soldered the pin back on and it broke off multiple times causing me to dissasemble it many many times and smashing it again and i ended up getting alcohol on the water damage void pad which i replaced) learn from me...if you ever have ANY problems that are significant..dont try fixing JUST GET A REPLACEMENT...who cares if its a refurb..if the refurb sucks then send it back until they send you a new kit...after 5 returns you get a new kit soo just keep sendin back them refurbs until your happy
oh and to make it easy on yourself because if you tell att you have a usb problem its NOT covered under warranty and will take you many many hours like me to convince them otherwise (which someone eventually will understand because certain people ARE familiar with this problem at ATT it just depends who you get and how many times youve been elevated in support)..what you need to do is IF YOU CAN return your spl back to stock (if you manage to get a long enough connection with activesync) but if not dont worry too much att doesnt really check spl just that you have the shipped rom on there so load the shipped rom (found on here) on your sd and flash back and just make up some excuse that it isnt working right and youl get a replacement or if you can get the spl revrted jus throw your device in bootloader by a failed flash (pull the usb out during flash) and say its stuck in the funny colored screen lol
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (nokias, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
fone_fanatic said:
jaysjob, i've been dealing with ppctechs for a long time (probably since '03-'04) they're very reputable and highly recommended. They actually got the contract to be the authorized repair center for I-Mate about a year ago.
But why would you pay $79 for something where u can get a complete replacement? Yah it might be a refurb but my device that i turned in was all scratched up from drops.. the images on the start, ie, and messaging buttons by the d-pad had scratched off.. and now the device i got looks brand new (i actually think it is a new one but i never asked if it was a refurb or not)
pazookie, what your saying is true.. always take advantage of the warranty if you have it. If you dont and you want to repair it yourself, know what your doing! I'm very handy and have done many lcd replacements and other various repairs on cellphones (Niki's, HTCs, sony ericsson, samsung, motorola, u name it!)
My little brother has the n82 and he bought the black case, I told him to wait for me and i'd help him do it but he got impatient and he thought it was gonna be a simple swap. He ended up breaking his LCD doing it which set him back $80!
anyways i'm happy now with a new device but i'm gonna go back tomorrow and get it replaced again because the vibrate is extremely weak!
Click to expand...
Click to collapse
Hi fone
Thanks for the reply.
Yes, I agree with you. If the phone has something else that is messed up like you were saying a scratched screen or buttons. It's just that I am as careful as I can be to keep the phone in nice condition just to send it back for maybe one that someone didn't take the same care of.
Mine works good now. I think it has something to do with when I crimped the cable end. It make a tighter fit. I think that may be the key to mine and others problems. For sure it is becoming more and more clear that there is a design flaw whether att wants to acknowledge it or not.
Thanks for your input about PPC too. If I do end up having to fix it that's probably the way I'll go if that is still the only thing wrong. Otherwise it's in for the warranty as you suggested. I KNOW I'm not that smart.
Im having this same issue and it is definately not a cable problem.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
if u think its a hardware problem then take it to a service center. The guys there just follow step by step guides on how to diagnose phone issues. For me he saw a crack in the usb jack on my device and just replaced it. If you send it in to HTC i think theres a higher risk of them figuring outu the device is hard spl'd and wont honor your warranty.
tayloryork said:
Im having this same issue and it is definately not a cable problem.
Click to expand...
Click to collapse
taylor, I'm not saying it is a cable problem. I am saying it is a hardware port problem. I "fixed" mine, probably temporarily, by crimping my usb cord so that it holds more firmly in the port. I did say if you have the same problem and you use the same test I did ie: move it slightly, Gently, not like others I have heard stories of where they ram it from side to side until it snaps off, that you might be able to do what I did. I thought others with the same problem might be able to use this workaround until at&t figures out it is not an isolated incident with thousands of people having the same problem thats all. Hope this helps.
jj
I had a similar problem. Phone would charge fine, but windows didnt even recognise anything was plugged in. Interestingly the bootloader changed to USB when the cable was connected, and Serial when unplugged.
As it turns out (thanks Flying Kiwi for suggesting the obvious I had overlooked) the middle top pin was recessed too much into the plastic guide, so I stabbed it a bit with a scapel and all is well.
So it seems that the Serial/USB section of the bootloader cant even be trusted.
Ok. As I stated, I dropped my AT&T Tilt in a pitcher of beer. I dried it out and it went to bootloader mode. I was able to reinstall the stock rom from the HTC website, and all functions worked for two days, then it went back to bootloader mode again. Now I can't get the rom to install. It starts installing but I keep getting connection errors before it completes. I think the USB port may be screwed up.
Anyway, I know there are threads about rescuing your phone from bootloader mode, and I may or may not continue to mess with it. But what I really wanted to ask is which phone you'd buy to replace your Tilt if you had to buy it out of pocket. I'm not due for an upgrade, so I'll have to pay full price. I really liked Windows Mobile and my favorite programs were Garmin and the three S2 programs.
I got the stock rom to install AGAIN.
We'll see how long it lasts. Still, I need to be looking for another phone. On the AT&T website it says a replacement Tilt would be 400 bucks and a Fuze would be 500, wtf. I paid 99 for this refurb Tilt. Man I hope it stabilizes.
volumnus said:
We'll see how long it lasts. Still, I need to be looking for another phone. On the AT&T website it says a replacement Tilt would be 400 bucks and a Fuze would be 500, wtf. I paid 99 for this refurb Tilt. Man I hope it stabilizes.
Click to expand...
Click to collapse
You could always buy a used Tilt from the Marketplace, Since, you know, you seem to drop it in beer a lot.
Typically in my Personal and Professional Experience, Electronics don't survive Swimming very well.
Update
Ok. This is frustrating. I have downloaded the latest HTC Rom twice. Both times I was able to install it, and every function worked perfectly for about twenty-four hours. Then, both times, while downloading my email, it went into bootloader mode. Any suggestions? Do you think another Rom might be more stable. Here is what the page says:
KAIS1*0
SPL-3.56.0000
CPLD-8
It says "Serial" at the bottom, but it changes to "USB" when it's plugged in.
volumnus said:
Ok. This is frustrating. I have downloaded the latest HTC Rom twice. Both times I was able to install it, and every function worked perfectly for about twenty-four hours. Then, both times, while downloading my email, it went into bootloader mode. Any suggestions? Do you think another Rom might be more stable. Here is what the page says:
KAIS1*0
SPL-3.56.0000
CPLD-8
It says "Serial" at the bottom, but it changes to "USB" when it's plugged in.
Click to expand...
Click to collapse
I suspect it has something to do with being dropped in beer......
Did you immediately remove the battery? Did you clean off the beer? Did you let it completely dry before powering it back on?
Perhaps its hungover. Have you tried dropping it into a glass of aspirin?
I found a way to make my phone somewhat live-with-able.
Ok. My phone works exactly like it used to except it gets stuck in bootloader mode periodically. I installed the fixed Hard SPL that is supposed to address this issue but it probably wasn't designed to correct beer damage. lol However, I found something that allows the phone to boot up normally. It's this. It was one of several suggestions in the WIKI, and this way you don't lose all of your programs and stuff. The phone powers up normally if you leave out step three.
1. Connect via MTTY as described above (Type the following commands without quotes).
2. Type the "set 16 0" and press enter. This removes the RUUNBH flag.
*********************LEAVE OUT*************************************
3. Type "task 8" to format the device. Yes you will lose all your data - if this is a problem, leave out this step, but if the problem isn't fixed afterwards, you'll have to add it back in.
*********************LEAVE OUT*************************************
4. Type "task 0" to tell your device to reboot.
5. If the phone didn't reboot, manually reset it now.
drmc said:
Perhaps its hungover. Have you tried dropping it into a glass of aspirin?
Click to expand...
Click to collapse
Definite win.
autonomous-inc said:
Definite win.
Click to expand...
Click to collapse
perhaps some black coffee would help.
drmc said:
Perhaps its hungover. Have you tried dropping it into a glass of aspirin?
Click to expand...
Click to collapse
5+ for top100 best answers lol
like one of the previous posters said, if you can take the thing apart and let it set and clean all of the surfaces with a contact cleaner, remeber like soda, beer also leaves a sticky residue that takes forever to truly harden.
my 8925 went into a pool after being pushed in and it was shocking me, it sucked but after a new battery and doing this it worked fine again but it took a week to fully remove/dry everything out.
Thanks.
I'm probably not skilled enough to take it apart. But I've let it dry out. I left it on a vent for three days. It works just like before, but it's still getting stuck in bootloader mode occasionally when it's turned off and then back on, despite installing cmonex's 3.56 Hard-2 spl and the most recent AT&T rom from HTC. I can easily use a Mitty "task 0" command to get it to boot up normally, so it's more of an annoyance really. I just have to make it a few more months until my upgrade. I guess the Fuze is still the best thing AT&T has out, right?
Also, I ordered a new non-oem battery off ebay, 1600 mah. In cmonex's patched spl thread, someone claims that bad batteries contribute to phones getting stuck at the bootloader screen. We'll see. It hasn't arrived yet.
Check here:
Viper's Guide to Water Damage
Trv06kviper said:
Viper’s Guide To Water Damaged PDA’s
This guide is to help anyone that has accidently left their phone in their pocket and went swimming,Went to answer a call and it fell in a puddle..etc, etc. I’ve worked for a major telecom company and have run into this situation so many times. Decided after dealing with this issue and reading so many myths, baking, rice…etc that are hit or miss and potentially very dangerous. Here’s a little guide that many people use with success to revitalize their wet cell phones.
Step 1: Immediately take the battery out of the phone and SHAKE any excess water off.
Step 2: Dry your phone first using a towel, wiping up anything that did not get shaken off. Now get a blow dryer on low heat and position it to blow on your phone about a hand, two hands length distance. Do this for about an hour or 2. Your phone should get alittle warm. If for any reason its hot to touch stop now. Let it cool off and increase the distance between the blow dryer and your phone. Also note, any ports that a covered need to be opened and memory cards, sim cards as well.
Step 3: after all visible water is gone or dry, place it in a small container (Tupperware works) slightly bigger than your phone. Now loosely pack your phone with cotton balls in your container. This works better than rice because it will not leave a white residue and it helps protect and keep your phone clean. You will let it sit overnight, at least 24 hours.
Step 4: Check on your phone, some of the cotton balls should be wet or moist. Inspect the phone, rotate it around and really look for any water. If it feels dry as a bone put the battery back in and fire it up. If it didn’t fire up check to make sure the battery is charged. If so then it may need some more time to dry out. DO NOT plug the phone into the wall charger and try to fire it up.
Step 5: If your phone did not fire up after 24hours BE PATIENT! Give it another 2 days then give it a go. It should fire up by now. If it doesn’t at that point use your wall charger. If at that point it doesn’t work, you need to consult some repairs.
Hope this helps
Click to expand...
Click to collapse
Thanks to the forum.
After installing cmonex's patched hard spl (3.56), it's working really well. No bootloader mode in two days. Keeping my fingers crossed. I've reloaded all my favorite programs, and it's running them fine. Thanks everybody.
well, this is why I love my tilt: my dad dropped his iphone in the pitcher as well, and lo n' behold > it died instantly
tilt kikz azz
Hello,
I have a Bionic Lapdock that doesn't want to work with my Bionic and I was hoping that somebody might be able to point me in the right direction.
When I connect my phone to the Lapdock it will turn off the phone's screen, turn on the Lapdock screen, and show an animated red circle with the Motorola logo in it to show that it's loading (this occurs only once when the phone is first inserted or if the service is terminated and needs to reload). The background will load on the Lapdock screen, show all of the icons on the bottom, the phone status, etc, but the Lapdock screen will turn off in about 5 seconds and the keyboard and trackpad on the Lapdock do not seem to do anything. Typically the only screen I see on the Lapdock is the screensaver (the red circle with the Motorola logo inside of it that moves around the screen bit by bit) or the screen is off entirely. I have noticed that occasionally a trackpad will appear on my phone's screen and it will allow me to move the mouse cursor on the Lapdock screen for a few seconds before the Lapdock screen turns off again.
At one point I did have my phone rooted, but the 902 update broke it a while ago, and now I don't care to root it again because we can't use rooted phones and do various work-related functions with them (Citrix, Touchdown, etc).
But anyway, I first tried to do a full reinstall of 902 using RSD 5.6 (using the 682 MB file newvrz_xt875_5.9.902.xt875.verizon.en.us_cfc_01.xml.zip). The reinstall worked, but the same problem occurred with the Lapdock. I also cleared cache and did another factory reset to no avail. So then I downgraded to 893 using the full reinstall (file vrz_xt875_5.5.893.xt875.verizon.en.us_cfc_01.xml.zip which is around 671 MB), and the problem persisted. I then did an OTA update from 893 to 902, and the problem still occurs. I have also tried using an external mouse and keyboard, and those don't seem to have any impact either (the mouse lights up for a second when initialized, but then turns off).
I'm using the "MOTBIOLAPDK" if that makes any difference.
I'm not sure what else I can try, other than bring my phone and/or dock in to a Verizon store to see if it works with one of their phones (I bought the lapdock from that $80 sale that 1saleaday was having on eBay the other day).
Any help with this issue would be very much appreciated! Thanks for reading.
same issue
Hope we can get an answer to this. I have the same problem. I used Pathsaver to get to 902. I also bought my lapdock off 1SaleADay.
OH GOD I AM ABOUT TO CHOKE A *****
The extended battery doesn't easily allow for a complete connection with the USB port. I just had to take the extended battery off and put the stock battery on, and now *everything* works just fine. Everywhere I read it said that the Verizon extended battery was "fully compatible" with this dock. Oh well, hopefully this post will help out somebody in the same boat.
Also, you aren't connected to the USB port on the dock until a "Select Application to Launch" pop-up message appears on your phone (when the dock is closed, anyway). I had to press down harder on the phone to insert it properly than I thought would be necessary.
This is exactly what is happening with mine (purchased from the same website), I am starting to think these were on sale for a reason.
I thought it was an issue with a custom ROM (Eclipse 2.2) so I spent my whole evening messing with it before finally using Dhacker's utility to get back to 902 stock. Wasn't thrilled to have to go back to stock but I thought alright, finally I can use my new lapdock for the rest of the night. Nope. Same thing. Exactly as you described, it shows the Moto start up animation for a second, then the screen will load but the keyboard and trackpad won't work, then it goes to the Moto logo screen saver, and the phone screen in the dock turns back on and the phone just goes back to normal. I have no extended battery or case on the phone so I fear my issue is not that my phone just isn't in the dock all the way.
Ideas anyone? Or did I get a garbage lapdock?
UPDATE:
It looks like the extended battery on my phone masked some other problem. I had it working perfectly for about 45 minutes, but now I can't get it to work again and I'm right back to where I started.
It seems to be a connection issue, because if I push on it a certain way it will *sometimes* pop-up the webtop/"Select application to launch" dialog (it was doing this flawlessly with no extra effort not too long ago, so I don't know WTH is going on).
I used some compressed air on all of the ports, and that didn't help matters at all.
I'm hoping it's something simple that we can fix because I hate returning things.
Did anybody notice if their lapdock was new or used/refurbished? I couldn't really tell with mine, but I did notice that the Lapdock box was a bit banged up and there wasn't anything that indicated that it was actually factory sealed (it appeared like the box had been opened, and the user manual wasn't in the right spot either).
same problem here
I have the exactly same problem. I bought the lapdock from 1saleaday. Does any one think I can send it to Motorola?
I believe I've confirmed mine as actually defective as well. Once in 15 tries of connecting the phone and pushing down really hard will the phone screen show the "select application to launch" menu. I also noticed on the lapdock, on the dock part that flips open to accept the phone, right underneath the two connectors gets very hot to the touch when I have the phone connected, like there's a short or something going on. Practically burned my thumb.
Mine appeared the be brand new, the tabs on the lapdock box had the adhesive stickers over them, everything in the box was sealed (actually now that I think about it the plastic bag over the actual lapdock unit was not sealed).
The booklet mentions a warranty through Motorola. Should we bother trying to work with 1saleaday or just contact Moto?
This sucks!
Mine didn't get hot to the touch that I can remember when it was briefly working. I didn't have it in my lap though, so I might not have noticed. Right now it's a little warm, but not hot at all.
Mine had a clear plastic adhesive on the tabs, but it looked like regular packing tape on mine.
I would probably try 1saleaday first because they will be more likely to cover shipping expenses (at least I hope they do!). However, I just read their "return policy" which states:
"What is your return policy?
1SaleADay.com does not accept returns. For defective merchandise, notify us by filling out the form on our Contact page within 21 days of delivery for an exchange. Please include your order number, the name of the product, the date of purchase, and the issue you are having with the item. If the defective item is out of stock, it can be returned for a full refund.
"
I'm guessing there's a good chance that they won't have many in stock, so they'll just refund you.
If I can't make heads or tails of this issue in an hour or so, I'll go to a Verizon store tomorrow to see if the Lapdock works with one of their Bionics, and also see if my Bionic works with their Lapdock (provided they have one on display).
Heh I was just reading about how terrible the customer service is for that website and that it might take a few weeks to get a refund.
I was thinking about the Verizon Store idea too but don't know if I'll be able to make it tomorrow. Let us know if you end up going or find anything out.
There's actually a couple of Motorola stores in my area, but I'm not sure they'd be able to help at all either. Maybe I will make a few phone calls tomorrow.
Another thing that's kind of odd is that you can pair a Bluetooth mouse to the phone and when the Lapdock screen kicks on for that 5 second period you can move the mouse cursor around using the Bluetooth mouse and interact with the Lapdock screen, but no matter what you do it'll still turn off in 5 seconds. Also, I was able to get a regular USB mouse and keyboard working, but ONLY when the Lapdock was working properly for that brief period of time.
Possible solution
I found a possible solution. I realized that the USB port was a little lower than HDMI port. I dissembled the docking part, pushed the USB port to the same level as the HDMI. IT WORKS PERFECTLY!!!
Yeah, I'm fairly certain we're on the right track that the issue lies at the part where the phone plugs in. That's why it'll turn off after a few seconds, poor connection.
I've been staring at the lapdock wanting to disassemble it myself because I'm impatient but I'm trying not to mess with it since there's a warranty. I just filled out the contact form for 1saleaday but I'm gonna try calling the Motorola stores in the morning just to see if any of them offer repair services or exchanges instead of having to go through a long process of warranty repair through the mail or waiting for a refund from 1sale.
---------- Post added at 12:52 AM ---------- Previous post was at 12:48 AM ----------
herolee31 said:
I found a possible solution. I realized that the USB port was a little lower than HDMI port. I dissembled the docking part, pushed the USB port to the same level as the HDMI. IT WORKS PERFECTLY!!!
Click to expand...
Click to collapse
I've been looking at the dock portion of the device trying to figure out how it comes apart without messing it up. Any tips?
Here are some disassembly instructions:
http://www.techrepublic.com/photos/...13&tag=thumbnail-view-selector;get-photo-roto
I will try that with mine as well; the HDMI and USB don't line up the same.
Somewhere in XDA forum, you can find an Atrix lapdock HDMI mod stuff. I can't recall which tread it was, but it shows detailed instructions for modding.
Cool. I might give it a shot I just don't want to leave any visible marks trying to pry out the little covers etc and then not qualify for a warranty if they can see I f'd with it.
---------- Post added at 01:39 AM ---------- Previous post was at 01:20 AM ----------
Sweeeeet I got mine working by taking the dock apart too. Typing on the lapdock right now. Well I just have the connectors hanging out the back loosely and the plastic is still disassembled so I'll have to see if I can keep it working after it's back together, but damn at least I can use it finally. TIme to go out for a cigarette after fighting with this thing all freakin evening!!!
I was able to get mine working as well!
It looks like the problem could come back again though, because the metal plate that the USB connector should press up against appears to be at least 1 mm off. I just folded up a small piece of electrical tape and put it in between the USB connector and the metal plate, and another larger piece between the metal plate and the wall, so that it can't get pushed back down again.
Only 7.5 hours later and it's working. Yay
Also, I didn't realize how much of a fingerprint magnet these things are!
Yeah the fingerprints are really bad on this thing haha.
I was able to fully reassemble mine and still keep it in working order (for now). Part of the issue for me seemed to be the metallic tape they wrapped around the end of the connectors. The tape on mine actually came up onto the metal part of the connector that comes through the plastic and meets with the phone (marked with the red line in this picture I took), so this metallic tape was kinda getting in the way and preventing the connector from coming through as far as it should. I peeled it back, put everything back in place, and held the USB connector as far forward as I could while I tightened down the metal bridge that goes over it. So far so good.
Also you can kinda see it in the picture but it does actually appear like the wire from the USB connector is getting hot, a small bit of plastic where the wire was resting was even starting to turn brown from the heat. For now I just wrapped it with a few extra layers of tape but looks like I might have a soldering job to do in the future if this wire craps out completely.
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Now to see if I can get back on Eclipse 2.2 and still keep everything working.
Thanks for brainstorming together everyone, I was really disappointed that this thing wasn't working.
blackmetalbuick said:
...Now to see if I can get back on Eclipse 2.2 and still keep everything working...
Click to expand...
Click to collapse
I have a Lapdock 500 and cannot get Webtop to work on Eclipse 2.2, so I don't think it's a lapdock issue.
Trying to get webtop2sd working
Thanks for all contributing to this thread! I also picked up a 1saleaday Bionic lapdock. I just got it yesterday and I am on stock .902 rooted with motofail. Everything seems to work fine but I was *hoping* to get webtop2sd working.
Although it installed just fine I am not seeing any difference running the webtop, i.e. no additional memory etc. If anyone else is familiar with it I'd like to try to get it working. My main goal is just to be able to get a larger remote desktop so I can rdp into work when at conferences (when having the lapdock is an advantage over a full blown laptop).
blackmetalbuick - Oddly enough mine hasn't gotten hot yet. I've left the Lapdock screensaver on for 30 minutes and the only part that gets remotely warm on mine is just under the USB port near where the external power cord plugs in (the closest USB port to the power adapter).
I've been getting this error every few days since I got the phone, but now I've gone a day without being able to plug it in (this is why I only buy phones with wireless charging). I tried rebooting, shutting it down for a while, etc.
And it's gotten nowhere near water.
Any solutions for this? Do I just need to take it to a t-mo store and ask?
knoxjon said:
I've been getting this error every few days since I got the phone, but now I've gone a day without being able to plug it in (this is why I only buy phones with wireless charging). I tried rebooting, shutting it down for a while, etc.
And it's gotten nowhere near water.
Any solutions for this? Do I just need to take it to a t-mo store and ask?
Click to expand...
Click to collapse
I'd already be on my way back to the store. Besides, it's supposed to be water resistant- take it back let them figure it out
Cheers,
StevenRN
steven.rn said:
I'd already be on my way back to the store. Besides, it's supposed to be water resistant- take it back let them figure it out
Cheers,
StevenRN
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Click to collapse
I got the same problem since 3 days ago, I think it is a software bug, as my G6 charges when it's off but gives me the same error when it's on! try to charge it while off. I am looking to find the actual problem, if anyone know why this happens??
Solved for me
knoxjon said:
I've been getting this error every few days since I got the phone, but now I've gone a day without being able to plug it in (this is why I only buy phones with wireless charging). I tried rebooting, shutting it down for a while, etc.
And it's gotten nowhere near water.
Any solutions for this? Do I just need to take it to a t-mo store and ask?
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I took my phone to spain and it had loads of sand on it by the beach. I couldn't charge due to the moisture warning for 3 days. Eventually i found a solution. I loaded a bathroom sink with about 2/3rds water. I swilled only the port area in the sink. I then dried the phone as well as possible. I screwed a thin tissue paper up and dabbed round the port. I then found a rectangle piece of card (it was a clothes price tag) it was probably 1 millimetre thick and i pushed it in deep into the usb port to aid cleaning using the corners of the tag. It solved the issue and didnt break anything and cleaned out some of the deep sand and cotton that wasnt drying at 30 celicus heat this week. Saved me claiming on my insurance and the headache of installing all my apps etc. Try it, but be very careful with the card tag as you dont want to break any terminals in the usb slot. I used this forum to try and find a fix and i couldn't, hence me putting my solution on here.
bhupindra said:
I took my phone to spain and it had loads of sand on it by the beach. I couldn't charge due to the moisture warning for 3 days. Eventually i found a solution. I loaded a bathroom sink with about 2/3rds water. I swilled only the port area in the sink. I then dried the phone as well as possible. I screwed a thin tissue paper up and dabbed round the port. I then found a rectangle piece of card (it was a clothes price tag) it was probably 1 millimetre thick and i pushed it in deep into the usb port to aid cleaning using the corners of the tag. It solved the issue and didnt break anything and cleaned out some of the deep sand and cotton that wasnt drying at 30 celicus heat this week. Saved me claiming on my insurance and the headache of installing all my apps etc. Try it, but be very careful with the card tag as you dont want to break any terminals in the usb slot. I used this forum to try and find a fix and i couldn't, hence me putting my solution on here.
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I got mine working via a similar method & haven't had the problem since. It's only given me the warning once since then, and a reboot fixed it.
knoxjon said:
I got mine working via a similar method & haven't had the problem since. It's only given me the warning once since then, and a reboot fixed it.
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Aaand my phone is doing it again. 24 hours and unable to charge except wirelessly or by plugging it in when it's turned off. Trouble is, I'm going out of town tomorrow and am counting on it for GPS.
edit: there's some relationship between the moisture alert and charging settings in developer options. Some people seem to be able to fix it totally that way, but I am seeing only partial success.
Same has happened to me. I am resetting right now to see if this works.
Any luck? They are replacing mine, but it's going to take a week or so.
This has been occurring on my device for a while as well. Usually the reboot while keeping the device plugged in would reset the software bug and charging would continue like normal. Now I can't get the phone past 4 or 5 percent charged. Every time I try to power off the device and charge that way, the phone automatically turns on after it gets to about 5 percent, and the cycle repeats with the charging blocked due to moisture in the usb port error. This is certainly very frustrating, not to mention I also had the weird camera glass cover anomaly where the glass shatters outside the lens, rendering my standard camera lens unusable with a foggy/smoky effect due to the glass on the outside cracked. I loved my LG G4, but I don't know about LG after this debacle of events. I too have tried changing charging settings in developer options with no success. I will be taking this back to T-Mobile tomorrow unless some miracle happens.
knoxjon said:
Any luck? They are replacing mine, but it's going to take a week or so.
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Nope it did not work. My next trick is to put it in a silica bag if that does not work I will take it back to T-mobile.
I keep seeing people come to this thread with hopes of a fix. I highly recommend you return your device if you have this issue. I have taken my G6 through the ringer at the water park (swimming, water slides, etc.) and have not once received this warning. It must be a defect.
Milly7 said:
I keep seeing people come to this thread with hopes of a fix. I highly recommend you return your device if you have this issue. I have taken my G6 through the ringer at the water park (swimming, water slides, etc.) and have not once received this warning. It must be a defect.
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Caught between a rock and a hard place there. I don't know if you're familiar with some G6's getting that crazy spider crack on the camera glass, but that freak occurrence happened on my device as well, so LG won't validate a return on the manufacturer's warranty due to that, and I really have no way of doing a factory reset since the phone won't charge anywhere past 5% while the phone is off before it turns on automatically at that point. $175 to get it replaced under T-Mobile insurance. Never thought a device so highly praised would be such a disappointment.
televate said:
Caught between a rock and a hard place there. I don't know if you're familiar with some G6's getting that crazy spider crack on the camera glass, but that freak occurrence happened on my device as well, so LG won't validate a return on the manufacturer's warranty due to that, and I really have no way of doing a factory reset since the phone won't charge anywhere past 5% while the phone is off before it turns on automatically at that point. $175 to get it replaced under T-Mobile insurance. Never thought a device so highly praised would be such a disappointment.
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So T-mobile wanting you to pay the $175 fee? Did you tell them you put it in the water?
There was no contact with any significant amount of water at all since I got the phone, but thanks for adding your skepticism.
So I am no longer getting the moisture error I am getting the "Power Supply Tap To Change USB options message" and a different battery icon error which I think is making me have high phone idle.
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I had this issue, and sent it in to LG. They told me there was a software glitch that once that alert was activated, the software wouldn't turn it off. You can prove this by restarting the phone, and plugging in the charger before it boots back up again. It will charge perfectly fine, but then if you unplug it and plug it back in, the error comes back. Send it in, they'll fix it.
Brandonsmerry said:
I had this issue, and sent it in to LG. They told me there was a software glitch that once that alert was activated, the software wouldn't turn it off. You can prove this by restarting the phone, and plugging in the charger before it boots back up again. It will charge perfectly fine, but then if you unplug it and plug it back in, the error comes back. Send it in, they'll fix it.
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For what it's worth, that wasn't the case for me. I tried every variation of plugging it in on/off/rebooting/tweaking every setting I could find or anyone suggested. The last time I had it happen, it took 3 days before it let me charge any way but wireless. Finally I went to the T-Mo store and they spent five minutes on it before ordering a new phone. That was a month ago. Knock on wood, I haven't yet seen the problem with the new phone.
ughhhhh.... tried everything. I absolutely hate having to reload everything on my phone!
Yup, last LG phone I'm buying. Software error or not I just came from a bootlooped LG G4 that I had to fight tooth and nail to get replaced and still wasn't free ($20.) I've never damaged a smartphone in the last 7 years of owning one. No cracked screens or water damage. Not only that, in an attempt to charge the phone while powered off it charges slowly AND forces my phone back on even though I select power off. Seriously people, stop buying LG.
Replace port charger this fix issue whith moisture charging blocked! i test this works fine