To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
time to bust out the testers paint and the sequins.
Bearing in mind the Tytn II does not have those particular buttons chromed, it sounds like a manufacturing defect, as the chromed buttons on the 2 Tytn IIs that I have had have been fine - presuming that HTC apply the chrome to those buttons for AT&T, it may be that the process used is slightly different? Or the plastic is not prepped in the same way - either way, it sounds like a warranty issue, but you may need more evidence from other tilt users.
Wear and tear baby, they expect that the cosmetics may rub off from using it. Doesn't take away from the usefullness of the phone. YOU rubbed it off by using your fingers on it too much, it didn't just rub off on it's own.
Just stating what they might tell you, I've had to drop that line before on people. Not that I agree with it.
The 'Messaging' button is chipped off from the face of my Tilt. The others buttons, which I use a LOT more, are fine though.
pocket use ...
The IE button and the Messaging button have done this on my phone. I don't use those buttons so it has rubbed off from being carried around in my pocket. I carried the phone in a case for more than half the time I've owned it (since released in early October), so it must be pretty sensitive stuff. Doesn't keep the phone from working, just looks a little weird at night when I see a little square now light up where the Messaging button used to be.
What I recently noticed was the whole set of buttons on the face of the phone is sliding around inside the recessed area. Doesn't keep the buttons from working, but it didn't use to do this. I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little. If I'd known this, I'm not sure I would have bothered exchanging, especially since this one doesn't even have the new ROM, which obviously makes me think this is a refurbished unit. But there's no marks so I guess I'll see how it runs.
kahibbi said:
I took it by the ATT store and had me call their phone replacement number. I explained to them the situation and they sent me out another phone. The thing is, this one does the same thing, just not so easily ... meaning that the button set still slides around, but just a little.
Click to expand...
Click to collapse
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
I thought i was the only one...i own HTC TYTN2
Chrome came off from the center joint of the "OK" "WIN" Keys... i mean the part under the DPAD. and ofcourse no one presses or rubs at that place.. since usually wear and tear is not covered in warranty..
i ordered this
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
Button Icons are a bit different from the original one. but i am keeping it .. in case if more chrome comes out .... right now its pretty bearable...hope it stays like this
same here....all i have outlines on my internet explorer and messages buttons...the chrome plating seems to flake off so easily
no complaints here whatsoever. its still alive (except for minor scratches from the stylus on screen) and no flaking or anything. everything is still in tact
oh.. hello everyone, btw.
Mail button is flaking for me.
I've heard about this happening as early as November 2007 and I thought it would never happen to me. Guess it just took some time.
It's not really that ugly, so I'm not bothering to try to replace it. I'd be upset if outside the icons started to chip off though.
The silver line arround the earpiece has gone white for me, maybe sweat has corroded it? Also my phone panel has slowly started squeaking/creaking a bit on the sides of the front panel
I've had my Tilt since its release (October 5th) and not a single cosmetic issue.
bshakil said:
http://cnn.cn/shop/tytn-iitilt-outer-keypad-p-2057.html
Click to expand...
Click to collapse
Wow. I really like that. Chrome to me is rarely done right. It should be an accent, and not in places where it will wear easily.
My package from CNN just arrived today, I'll post pics of my TyTN II conversion in a few hours
NotATreoFan said:
My buttons just began doing this as well. As far as exchanging my device, since it is working fine otherwise, I'm going to wait until September (month 11 of 12) to exchange mine. If I time it as good as I did with my 8125, I'll never be out of warranty since each unit they send you comes with a 60 day warranty against defects.
Click to expand...
Click to collapse
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
cincy1020 said:
Hi:
Are you sure this is correct? Believe me, I hope you are right, but for some reason with each replacement I have gotten they keep telling me the original warranty date still applies. Lol, I hope that made sense
Click to expand...
Click to collapse
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
NotATreoFan said:
What they told you is true, soft of. Whenever AT&T replaces you phone under warranty, the new device has either a 60 day warranty, or the balance of your original warranty, whichever is longer.
Say your phone is 1 week away from being out of warranty, and it suddenly fails... When AT&T replaces it for you, they give you a 60 day warranty on the refurb unit in case there is an issue with it. This is not something they will go out of their way to tell you, but it allowed me to keep getting a fresh 8125 every 45 days until the Tilt came out.
It also came in handy whenever the replacement 8125 was one of those pesky G4 models that couldn't be CID unlocked...
Click to expand...
Click to collapse
That is GREAT to know!
Thanks!
tfdeere said:
To all the AT&T Tilt owners out there....has anyone had any issues with the chrome plating on the front buttons? specifically, has it worn off on any of the buttons? part of the chrome around the IE button has flaked off a bit. This is my second tilt, and the first one did the same thing. The chrome on the email button flaked off. Has anyone else run into this?
I called AT&T yesterday about it...they directed me to HTC. The guy at HTC told me that it would be considered phone damage, and will take $150 to $350 to replace the button. That's insane!
Click to expand...
Click to collapse
Don't keep your keys and your phone in the same pocket
I know what you are speaking of, but I have had no issue with my Tilt. The chrome is still perfect, but the keys do slightly float inside the housing. Mine has done this since new, but I really don't notice unless I try to slide the keys. I never notice this while actually using the phone. The only other blemish on the phone is my screen protector is obviously worn right where the X appears in the top right corner of the screen. That is only visible when the screen is off though. I'll wait a little longer to replace the screen protector. At least its not as bad as the screen of my old iPAQ was. You could see the lines from where I was dragging cards playing solitaire on it.
-Jay
Related
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
Click to expand...
Click to collapse
Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
I never had a screen issue with my 8125, but I did brick around 7 of them from various issues with flashing custom roms. As long as I was careful with how I worded it, I got a new phone each time.
NotATreoFan said:
Is it "obvious" that the phone took a fall? If not, then you could probably get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.
Click to expand...
Click to collapse
Screens don't just crack. They'll sniff out the lie.
and another one...i do feel better now after i broke mine, since it is a tilt u should be able to go through service see how much that will cost, if its over $200 u might be better off doing it urself by getting a screen elsewhere
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
Click to expand...
Click to collapse
the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
Click to expand...
Click to collapse
where did you get yous fixed?
Unless you insured it somehow, you're going to have to pay to replace it. I don't see why anyone should pay for your accident if you didn't arrange coverage for it somehow.
they don't allow you to get insurance on it.
AT&T might not, but you can add it to your homeowners/renters policy or secure outside insurance from a third party (Safeware is one that I'm aware of). Mine is covered under my homeowner's insurance at a very low cost.
aite. but what do i do?
NotATreoFan said:
get it replaced by calling AT&T's handset repair department (800-801-1101, I think) and just lie to them.....As long as I was careful with how I worded it, I got a new phone each time.
Click to expand...
Click to collapse
the phone dosent really looked banged up on anything. what should i tell them. i really wanna get out of this not paying a thing...i paid to much for this phone.
benchMarc said:
My screen was cracked after 4 days of having it :')
It was inside my pocket without any further protection and i walked against something. Did cost me 136 euro to fix the screen.
Click to expand...
Click to collapse
where did you get yous fixed?
You go buy a replacement or get the screen fixed. They're not going to believe that you didn't break it yourself. I believe PocketPC Techs advertises that they can fix the screen.
http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.
http://auction1.taobao.com/auction/0/item_detail-0db1-0d15896736f242ad61bedaefd7d48e58.jhtml
This is an auction site like ebay in China. Buy it now price is 400 RMB. equals $55 approx.
I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff
Send it to at&t just don't tell them that the screen is broken tell them that it doesn't turn on, it worked for me and my 8125.
NappyBoy001 said:
Dropped my phone and the screen is all inked up NOW!
I purchased the phone about a month and a half ago...
the screen is the only thing thats messed up...it still made sounds and stuff like normal.
WHAT SHOULD I DO"?
Im so confused.
Click to expand...
Click to collapse
Me, too.
I just got back from Panama City, Panama where I was without my screen for a week. I talked on my phone while leaving the mall, put it in my pocket and pulled it out 15 minutes later after getting out of a taxi and the screen was broken. I'll be calling AT&T as this is my business' corp account. I had insurance on my Treo and my 8125, but think I may have dropped it on this one.
It does suck. The phone was three weeks old. I've gone back to my 8125 that's gone through hell and back without any problems....
I've got my fingers crossed or else I'll just order the screen myself.
Joe
www.jozle.com
http://www.phoneystore.com/product.asp?id=114327
See someone else posted this sight above also. I believe this will be the lest expensive way to go.
trick420 said:
I cracked my screen just s few days after getting it. I just repaired it this morning.
Contact njbridges here on the forum, or go to www.phoneystore.com and order the LCD from him. You have to get the whole LCD, as the digitizer portion is not available as a separate component. It cost me $120 + shipping to the US. He even included all the tools you need to make the repair. It literally took me 15 minutes to do. There are 4 torx screws under the display to remove, and then you use the separator tool that is included to remove the top housing. Once you've done that, unplug the LCD, slide it out, slide the new one in, reconnect the LCD, reassemble the top plastics, replace the screws, power back on, and you're done.
It's really simple to do. Why pay someone else to do it (especially if you're given the correct tools for the job).
Regards,
Jeff
Click to expand...
Click to collapse
thanx man,
NappyBoy001 said:
thanx man,
Click to expand...
Click to collapse
Any time. One thing to note, putting the outer plastic cover back on is a little bit of a bear - it's a tight fit. you will need to put some serious pressure on the housings to snap them together. It's especially difficult on the power button side of the phone. I used a small flat screwdriver between the top and the keyboard to support the carrier plastics on the top and then used thumb pressure to snap the top plastic to the carrier.
Jeff
As someone who has been through quite a few exchanges with Cingular (none since AT&T officially took over), and as a former employee of a Cingular warranty service provider, I can tell you that they do cover screen damage under very specific circumstances.
When going through the process on the phone, they will ask you basic questions like:
"Is there a pink strip under the battery?" - Indicates water damage
"Was the phone ever dropped from a distance greater than 2 feet?" - This is the important question for screen damage. Damage sustained from drops of 18 inches or less are covered.
It is a reasonable assumption that a cell phone, which is handheld most of the time, will be dropped on occasion.
The biggest question is whether or not the phone shows signs of "physical abuse". If you can answer no to that, then you should have no problem getting your phone exchanged.
I just set my tilt on top of a dresser, thinking it was fully on the surface, and watched it cascade down onto a solid, uncarpeted floor. Left me with a scattered battery cover, battery, and phone. After reassembling, I found that the phone "seemingly" still works ok. There is a hairline crack in the faceplate on the top right corner, and the back housing edge on the right side is skewed outwards.
Is there anything I can do to fix this? Get replacement parts and try to do it myself? Seek warranty or repair? Send to AT&T or HTC for repair? Get AT&T phone insurance incase i knocked something loose inside and my phone dies in the relative future?
I'm beside myself right now. I'm so careful with my things and paranoid about the slightest scratch on anything. I still have the first portable cd player that I bought in 1997, and it still works like a charm.
Any suggestions? Grievances? Condolences?
Thanks for any replies...
nrudolph7 said:
I just set my tilt on top of a dresser, thinking it was fully on the surface, and watched it cascade down onto a solid, uncarpeted floor. Left me with a scattered battery cover, battery, and phone. After reassembling, I found that the phone "seemingly" still works ok. There is a hairline crack in the faceplate on the top right corner, and the back housing edge on the right side is skewed outwards.
Is there anything I can do to fix this? Get replacement parts and try to do it myself? Seek warranty or repair? Send to AT&T or HTC for repair? Get AT&T phone insurance incase i knocked something loose inside and my phone dies in the relative future?
I'm beside myself right now. I'm so careful with my things and paranoid about the slightest scratch on anything. I still have the first portable cd player that I bought in 1997, and it still works like a charm.
Any suggestions? Grievances? Condolences?
Thanks for any replies...
Click to expand...
Click to collapse
Last time I dropped a phone and cracked the case Cingular did fix it under warranty. It was a while ago though, with my old TDMA Motorola Startac. I'd at least call warranty exchange and see what they have to say.
-Jay
I dont think phone insurance is available for the tilt and other expensive devices because it is not worth it for ATT, they would be losing a lot of money every time. Check ebay for spare parts...
Thanks guys, I'll take those into consideration. It's not a pressing issue until something stops working, but it'll bother me until I do something about it...
Thank you!
In the UK, HTC Europe handle all hardware facia repairs, I had a new cover for my MDA Compact (HTC Magician) and it was only £20, and it looked like new.
Screens are much more expensive!
I'd expect there to be a similar setup in the US.
Hi guys. So a couple months back my AT&T Tilt screen cracked. Here's the story.....
One day I was at school and I had my Tilt in my pocket. When I came home I turned it on and the screen was cracked! (Refer to pictures at the bottom of this post).
It appears to have a couple of hair line cracks and a couple other weird ones. The phone still works normally. I've actually inserted my SIM card, turned the phone on, and made a call with it when the screen was cracked! Also if I turn it on the usual things happen. If I slide out the keyboard, it makes the noise that the keyboards open and vice versa. It's just the screen (or so I think). What should I do? I've heard about buying a new screen on eBay for around 50 - 60 dollars, or sending it in to a place like this.
http://www.missionrepair.com/Mission_Repair_AT_T_Tilt_8925_LCD_Screen_Repair_p/222-4037.htm
I just want to fix it and then sell it on eBay. I only used the phone for about 1 week and now it's just been sitting around for 2 months. What should I do?
P.S. Don't forget to look at the pictures below.
By sims2lover24
By sims2lover24
By sims2lover24
Just depends on how good you are with practical tasks. The Kaiser is not an overly difficult dismantle, but these things are fiddly sometimes. If you have never done this sort of thing before and your not a practical sort of person, then send/take it for repair.
If you are pretty practical with small delicate equipment and have looked at the Service Manual and dismantling guides then replace the LCD.
(If you have not seen the Sevice Manual and guides then - www.mikechannon.net)
Mike
Fix It!!!!!!!!!!!
Its still a usable phone. Find a screen, send it to me and I'll fix it for ya. If you attempt it, be careful as some clips are a pain in the ass to pry off. couls ruin it even more. How much you selling it with the screen cracked like that?
wow thats one hecka cracked screen..what do you carry in your pocket along with the phone, a glock? maybe a nine..grenades???
Actually I carried nothing in my pocket. I must've sat on it or something!
Hey FLiPinoy9oNe6, how much do you charge to repair the Tilt screens?
Hey FLiPinoy9oNe6, how much do you charge to repair an AT&T Tilt screen?
it was a joke lol cause you just said you had it in your pocket and ive read posts where people "mysteriousky" had there screens crack which is impossible unless high pressure has happened which is usually sitting.stepping.dropping.throwing...lol
I cracked my att tilt in the exact same spot and the same cracks formed... weird.
Its an extreamly easy fix, only takes 30mins, order the screen online got mine for like 40 bucks, and get the screw drivers needed. Its simple and kinda hard to mess up just follow the disassembly instructions or video which are all free online.
I am currently really interested in a Diamond, however the thread Oily liquid underneath screen - from nowhere kinda make me reconsidering it. Because of that I contacted HTC and received a surprisingly quick reply, stating that nearly every device sent in had a physical damage
Dear Sir, I can confirm that this fault is normally caused by physical damage to the device. Nearly every single device we have repaired with this fault has had some form of physical damage that has led to the fault. Of course the few that haven't were repaired under warranty. I quote directly from our repair centre: This issue is caused by air/liquid entering the LCD layer, and is nearly always OOW (Out Of Warranty) as it can only be caused by excess pressure on the screen. As long as you look after the device, and take care of it, this issue is unlikely to affect you. We have numerous Touch Dimonds here in our support centre, around 3 or 4 for each language we support, and not one of them have displayed this issue.
Click to expand...
Click to collapse
Today I took a look at some models on display in several stores and except for one all showed the same effect described in this thread. However I have to admit that this might not be the perfect example for a comparison as those poor phones probably not get treated extremely well in stores.
So I hope to find out with this poll how many people really have got this issue, respectively how many of them can explain it with too much pressure.
Thanks everyone.
I had exactly the same problem. Just went back to T-Mobile Netherlands, and they admitted directly that this is a common issue. They repaired it under warranty conditions at no fee at all. They just replaced the entire screen and luckily I've never faced the problem again.
Also, when the oilish liquid was there, the screen alignment was always a little outlined, and when you tap the slylus on that spot you can hear a strange hard "click".
Thanks to all voters, so far all voted to have no problems, except for one, I suppose peponline.
More opinions/votes appreciated.
I've got it on my 7 month old diamond - screen works ok, but tapping it isn't soft like it used to be. Not a bad enough problem to send it back and be without a phone for a couple of weeks, or risk being charged for!
Thanks for your post Alpsp, did it happen for no reason or did you do touch the screen once too hard?
Those who voted the third option, are you definitely sure it couldnt have come from too much pressure - maybe unnoticed in the pockets?
More comments/votes appreciated.
Hi Lutent, I can honestly say I don't believe I've put any abnormal amount of pressure on the screen - I'm pretty careful with the phone, it doesn't have a single scratch on it yet.
What is strange though, is that I've just tried to take a photo of the liquid for you, but it has completely disapppeared!
The only reason I can think of for this is that it hasn't been in my pocket all morning so will be cooler than usual. Also it doesn't show up so much in daylight - I'll have a look later tonight and see if I can photograph it
Hi all
I have the same issue. mine covers 50 % of the screen.
Whats funny is that its exactly right smack in the middle of the screen
its like a zoom box of the screen.
It appeared suddenly and all my touch screen alignments runs as well.
didnt have time to send for warranty until recently.
have sent it in now currently waiting for repairs to complete.
so far no news about if its OOW
smudge
Had this problem for some short time, the touchscreen has become hard to handle, as it's not very precise in the area of the "liquid spot", covering 1/9 of the center of the screen. Have no clue of where it came from.
Just sent an mail to the store, demanding replacement refering to this as a common problem after doing some reseach at different forums online.
Waiting for reply. Will notify the results.
Same problem with my HTC Fuze. It looked perfect. Never dropped. Made call. Looked good. Pulled it out 5 minutes later...the square was there. (I had just flown from Atlanta to LAX...I wonder if atmosphere had anything to do with it???)
Definitly a defect in design.
PS...The letter they sent is BS. It's not the LCD but the touchscreen. The touchscreen is touching the LCD...in my case anyway.
You will probably also notice a slight curvature of the touchscreen down toward the LCD if you look closely.
The reason they don't want to repair them is because this is the most time consuming repair. The phone has to be completely disassembled to attach the cable.
I am really pissed. i had liquid under the display just two days after I bought it.
I am super careful with all my electronic devices and not once did I have to send in any device to get it repaired.
the D2 was also always in the leather pouch.
For some reason, initially the oily liquid disappeared and I could keep on using it, however not it is there permanently and when I called the warranty place, they said that most likely I will have to pay for the repair as displays are not covered by warranty.
I am really pissed and would recommend buying a different phone. Sooner or late I bet everyone will have this problem. It happened to me after just two days, I can not imagine it to last 2 years or so...
Sigh... same issue here. I just bought a TP from a good friend of mine who is exceptionally carefull with his phones and I've just noticed a big part of the screen (1/4) being full with the Newton Rings.
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.
have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore
ah ok thanks for replying, must have just been very unlucky. Cheers.
MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
Click to expand...
Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
Click to expand...
Click to collapse
I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
Click to expand...
Click to collapse
feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.
I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.
glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.
elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
Click to expand...
Click to collapse
My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.