Since my last thread and after a number of tests I believe I have have now discovered why it is possible to see and open some email attachments collected from a POP3 Mail Server and not others.
It appears that if an email is sent in Text Format then both the message and the attachment are received by the TyTN and the attachment can be opened by clicking on the link in the message.
However, if the same email is sent in HTML Format the message and the attachment are again received by the TyTN but there is no link to the attachment in the message and it cannot be opened.
If the same emails are collected from Outlook via ActiveSync all the attachments are visible and can be opened irrespective of whether the email is in Text or HTML Format.
Unless I am alone with this problem this is clearly a major bug for a business PDA.
For many users it is one of the main functions of the device to be able to send and receive attachments. To have to look at each email and try and guess whether there might have been an attachment before asking for it to be re-sent in Text Format rather negates the whole point of the device.
Furthermore, it seems as though the "hidden" attachments are saved with the message on the device itself rather than on the Storage card so could rapidly eat up the available memory.
Before I refer the matter to HTC I would be grateful if someone could verify my findings. I have also seen reports that someone on another forum overcame the problem by using a third party mail reader. Any thoughts or suggestions would be greatly appreciated.
Bump
Am I the only one here who uses the TyTN for email ?
I would love to hear whether others have the same problem and if so how it is solved ?
Related
I've just set up Gmail IMAP on my Kaiser, but I can't seem to get any of the message body to show. I've used the folder setup to specify the entire message to be downloaded including attachments.
On a test email I have sent with subject as "test test test" with the same message body. Also attached a 200k jpg file. My Gmail account downloaded the message, including the attachment - but no message body!?
Any ideas why the message body would be missing?
I'm pretty sure it's not a Gmail or IMAP issue, as I had this problem on my Hermes (Vario II) with a POP mail account.
Thanks,
FrankyG
I'm afraid it's a Gmail issue: http://groups.google.com/group/Gmai...8284ba446c/dc821659318f2bd2?q=imap+wm&lnk=ol&
I've just had this happen on my HTC Kaiser and I do NOT use Gmail...
E-mail was working fine for months. Now when I try and view any e-mail (POP, Windows Live or ActiveSync accounts) the "From", "To", and "Subject" fields are all visible as well as any e-mail attachments. However the body of the e-mail is entirely blank. Outlook is set to download the entire body so it's not a "headers only" issue.
Also SMS inbox works fine...so it is only e-mail.
I've tried deleting the cemail.vol database to see if it was a database corruption problem but it didn't resolve my problem.
Any ideas?
I have configured my Outlook mobile to work with gmail's imap service. Some of the e-mail are perfectly readable but some I recieve don't even have a message body, it is completely empty.....
Is anyone experiencing the same problems?
Cheers,
HJ
A problem all around, not just you.
http://www.gadgetell.com/2007/10/gmail-imap-giving-windows-mobile-users-fits/
I have set it up to headers only of the last 3 days and it works fine!
It worked well for 24 hours, now i can see only attachments and msg header, body unfortunately is gone.
gkirstei said:
It worked well for 24 hours, now i can see only attachments and msg header, body unfortunately is gone.
Click to expand...
Click to collapse
That is exactly my problem, is it a problem @ gmail?
hellejoep said:
That is exactly my problem, is it a problem @ gmail?
Click to expand...
Click to collapse
Think so. Cause many people have this problem.
help question to Gmail
I just sent a help question to Gmail support, let's see what comes up
I am using FlexMail 2007 on my WM6 device with Gmail IMAP4 and all of the message body appears without a problem, regardless of the format of the original message (plain, rich, HTML), so it might be the WM6 e-mail client that is causing the problem.
Google answer
Here is the Google mail support team answer:
Hello,
Thank you for your report.
We are aware of this problem, and our engineers are working diligently to
find a solution. We apologize for any inconvenience this issue may have
caused.
Sincerely,
The Google Team
Let's hope they get it fixed soon!
gmail & html mail
I also have this problem.
Gmail that is html or rich text will not show on my Kaiser. if its plain text it works fine, otherwise its a blank screen.
Also just noticed that I received an email with a pdf attachment. the attachment supposedly opened up just fine but the pdf file had the lines (it was an invoice) but no text whatsoever.
I sure hope Gmail fixes this soon, its a royal pain.
Anyone have better luck if you use the POP option with Gmail instead of the IMAP option ??
POP3 works fine for me.
Yeah this problem has been around ever since they've used imap. pop works fine, but when you send a message, it will appear as one of your inbox items.
I run the same setup, but I run gmail imap on 2 mobile devices, the TyTN II and a Nokia E65.
The E65 works well by downloading the header and then if i want to view the email it gives me the option to download the content.
The TyTN downlaods some of the emails but not others.
I went this morning into Manage Folders and then Select and Hold so that the sub menu appears and then select folder options, this brings up another menu page that gives the option to download header or full email content.
I have not managed to test this as i only have issues with emails from facebook ironically but it might solve the problem.
Tom
Tom Williams said:
I run the same setup, but I run gmail imap on 2 mobile devices, the TyTN II and a Nokia E65.
The E65 works well by downloading the header and then if i want to view the email it gives me the option to download the content.
The TyTN downlaods some of the emails but not others.
I went this morning into Manage Folders and then Select and Hold so that the sub menu appears and then select folder options, this brings up another menu page that gives the option to download header or full email content.
I have not managed to test this as i only have issues with emails from facebook ironically but it might solve the problem.
Tom
Click to expand...
Click to collapse
Its a known GMail issue with WM6. Nothing you can do on the device end will fix it. Check out the Official Google Blog.
where is the official google blog?
forgive me for asking silly questions
Here you go
http://groups.google.com/group/Gmai...8f614aef602/9ea906d95fdd8745#9ea906d95fdd8745
I am collecting my mail from a POP3 mailbox but am unable to view or open any attachments.
The header of the message is received and there is a link in the message that gives me the option to download the full message and any attachments. When I click this the message changes to say that the attachment will be downloaded the next time I do a "Send and Receive".
On selecting "Send and Receive" the phone connects and appears to download the attachment. I say this because if it is a large attachment the phone says it is downloading for some minutes. If it is a small attachment the time is much shorter.
Either way when the download is complete any text in the message is visible but there is no sign of an attachment.
If I use ActiveSync to collect the same mail from my PC all the attachments are visible and can be opened.
Any thoughts or solutions would be greatly appreciated.
do you have a full data plan? I had this problem with using tzones or one of the lower plans
Jonathan1683 said:
do you have a full data plan? I had this problem with using tzones or one of the lower plans
Click to expand...
Click to collapse
Jonathan - thanks for the response.
I don't believe the data plan is the problem - I have 3GB a month allowance and can easily download files etc. via the web browser.
Perhaps if anyone else uses a POP3 mailbox they could confirm whether or not they can pick up attachments.
I can say that I can have received, opened, and viewed PDF's on my phone so it can work. I'm sure you've checked, but in the email account Menu>Tools>Options>"your pop3 account" go thru the steps until the last one before finish and make sure that the "message download limit" drop down box is set to "Entire Message", (choices are 2, 5, 20, 50k, Headers Only, Entire Message).
Good Luck!
Reme - thanks so much for the reply
I take it you are talking about mail that has been received from a POP3 mail server rather than from Exchange or via ActiveSync.
If so then it is very strange. The message size in my Inbox would seem to indicate that the attachment has been downloaded but there is no link to open or save it.
Unless anyone else has any ideas I suppose will have to try a factory reset.
...was this issue ever properly resolved as am getting exactly the same problem with my XDA MiniS/Qtek 9100? Problem started out of the blue some days ago and has nothing to do with tariff/network settings or email settings on the device. The bizarre thing is that if I compile an email with attachment on my other WM device (XDA IIi) and use the MiniS to collect the email (POP3) then all OK! (and vice versa). Any emails with attachments that are not compiled and sent by a WM device work on the XDA IIi but no longer work on the MiniS - bizarre....
Same symptoms as thread author... download an entire email which I know has attachment and the message size is correct but no paperclip icon on the message in the inbox list and no attachment file icon in the message header itself - just an empty message (except for any text that might be in the body of the message).
Have tried hard reset and restoring from a full back-up but the backup simply recreates the problem as no doubt the screwy file/registry entry/whatever is preserved in the back-up making process. Am trying to avoid complete hard reset without a restore as do not want to lose my Contacts/Calendar data and the laborious process of reinstalling all my programs - some of which will then need activating again due to DRM licences.
Oh, and I have tried deleting the email account and recreating it but the problem will not go away...
Hi everyone,
I just can´t download the attachments of emails I receive...I make the sync, I receive the emails, but when I try do download the attachments it just don´t work (it seems that its going to download, it show that "download arrow" aside de attachment, but nothing happens and the "download arrow" just goes away...).
Can you help me with it?
Nobody?
I have just installed a new ROM and nothing...its seems to be hardware problem, and that really sucks.
With my Touch Cruise and with the same configuration, everything just works fine. With my friend´s Diamond, everythings works fine either.
However, with mine it´s impossible to download email´s attachment...damn...
Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.
Spawn12 said:
Have you checked your email settings??...if not check there...click on the account your having probs with and go through the settings ie advanced settings and there should be something there regarding downloading attachments.
For my gmail account, i have all attachments downloaded when i get new emails.
Click to expand...
Click to collapse
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.
Thank you for your response.
However, this is not a settings problem. I have checked and re-checked all the settings. Actually, the settings on my Diamond are exactly the same I had on my Cruise, and are the same I have inserted into another Diamond.
It's really strange...always when I try to download attachments it shows "error synchronizing". I have already choosen the external memory to be the place to file the attachments, but it didn't worked.
On the attachments folder at the external memory it only shows some "empty" icons, but there are no attachments downloaded over there.
It is so frustrating...damn...
KukurikU said:
downloading first all headers and only after you choose witch attachments you are interested in and make anther send\receive you'll get them.
Click to expand...
Click to collapse
That's exactly what I do. On my Cruise it was the same...the header first...than choosing the files, and after all that pressing the send/receive. But this is not working with the Diamond.
It starts the procedure of downloading the files, and after all it finishes the procedure without downloading it. It also clear the "downloading arrow", as if the download had been finished...but it's not...
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
ohnophone said:
Exactly the same thing happens with the TyTN II in certain circumstances.
As far as I can tell the problem only arises with HTML mail and even then it seems to depend upon the mail program that sent the message attachment. If I receive an HTML message sent from Outlook by one of my clients I can download the attachment but if I send myself the same email from Outlook on my own machine the attachment disappears.
Judging by the size of the email (on the TyTN at least) the attachment is in fact downloaded but is just not visible.
Try sending yourself or getting someone to send you an email in text format with and attachment and my guess is that you will be able to download and see it.
Click to expand...
Click to collapse
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...
Nobody? No clues?
I have already updated Diamond´s ROM, and nothing happened.
I have also called the HTC support in the US, and no way of getting the emails´ attachments downloaded...damn...
I have changed my ROM at least 4 times...now I'm using the 137.456.2, and the attachments still not downloading....frustrating....
Guys, this is my last posting regarding this matter...I promisse!!!
Unfortunatelly, this attachment issue that I have faced is too much for me. I have tryed to change the ROM...I've changed the settings...I've prayed the Lord and I've entered into an agreement with the Devil itself...and nothing happened.
The Diamond's behavior is not exactly what I've thought a up-to-date device should have.
Shame on HTC...that has acted such as a minor company...
Therefore, I'l have to get bach to Sony...Xpria here I come!!!!!!!!!
SOLUTION!!
Hello,
I too noticed this issue, and found this thread this evening in attempting to resolve it. GOOD NEWS – cracked it!
I had exactly the same issues as you, and I also had multiple Windows Mobile 6.1 devices to test with (including 2 x HTC Diamonds). All WM6.1 devices had the same issue, although an old WM5 device (original HTC Touch in fact) worked fine.
This led me to think it could well be a backend Exchange 2007 configuration issue - and indeed it was: basically a Exchange 2007-set policy to which only the newer devices would adhere to.
Very simple to change:
1. From your Exchange 2007 server go into the ‘Exchange Management Console’
2. Open up the ‘Client Access’ pane which is beneath the ‘Organisation Configuration’ tree
3. Right click on your defined rule (‘Default’ by, erm, default!) and click ‘Properties’
4. Go to the ‘Sync Settings’
5. You need to tick the (now rather obvious!) ‘Allow attachments to be downloaded to the device’
6. Click OK
7. FIXED!
FYI. when I first looked at this a few months ago, ie. when I first migrated my test platform over to Exchange 2007, I assumed here I was defining the default download policy for a given Windows Mobile device, ie. the same as you enter on the device (when selecting how much of a message header to load, how many days/weeks of past calendar etc).. where-as instead on further attention to detail it transpires you are simply giving permission / setting limits here in the Exchange 2007 interface and then you setup your actual preferences on the device itself.
Hope this all makes sense.. and brings an end to your sleepless nights!
Si
Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!
How did you disable the dll?
How exactly did you disable the dll?
Did you Prohibit "Tomcat Servlet Engine" under Web Service Extension?
I found this blog that details the issue, however the link to his patched dll is broken:
http://thofmann.blogspot.com/2008/08/fixing-attachment-download-with-active.html
hmoroni said:
Thank you mate. I have just tryed this, but it also didn't worked...I'm totally lost...I just don't know what to do, and I'm really planning to smash the Diamond against my bedrooms wall....hehehehehe...
Click to expand...
Click to collapse
He he
Got the same problem. No clue?!?!?!?!?
Also need help!
hmoroni said:
Nice.
Thank you Mate.
I have found this other solution, which I have apllied and worked nicelly:
"I have a 800w with Windows mobile 6.1 connecting to a 2003 Exchange
SP2 server. Everything is syncing just fine with active sync but when
I try to open a attachment I get nothing. It looks like its
downloading but never turns the icon to a real icon.
(...)
Well after another couple of hours on the phone with Microsoft we have
at least identifies the problem. The IIS server we have OMA on is
also hosting web services for Citrix. The Citrix licensing service
uses Tomcat for most of its functionality and when we disabled the
isapi_redirect.dll, the phone was able to download again. Looks like
its off to Citrix or Apache for the fix unless someone out there knows
of a fix. "
My problem was exactly the above: Citrix + WinMobile 6.1 + 2003 Exchange Server.
See ya!
Click to expand...
Click to collapse
Hi
I have the same config as you:
Citrix + WinMobile 6.1 + 2003 Exchange Server.
I will try your idea.
Thanks
Hi all, just wondering if anyone has encountered this issue?
A couple of my friends/family have taken a picture with their blackberry and then emailed it to my paid hotmail account, which is monitored via the stock email app on my N1.
The email comes in, I can see that there's an attachment, and at the bottom of the email the icon is there of the green android. I click "open", and I get an error: "This attachment cannot be displayed".
WTF?
Any help would be appreciated!!