So I tested the Tilt without a SIM card it booted up just fine and all, then I shut it down as per the enclosed instructions. I inserted the SIM card also as per instructions, and then the phone failed to turn on. So I was forced to soft reset the device (now after an hour of waiting) it is stuck at the AT&T screen. I tried a second reset about 10 minutes back and again stuck at the AT&T screen. Any idea whats wrong with the phone, I assumed that this should be a simple procedure of inserting the SIM, and restarting the phone. Since the enclosed instructions (with the phone) give me no answers, any idea what I should do now?
Thanks,
ERIC
make sure the sim is in, it won't hurt to charge it, and try a hard reset.
egandt said:
So I tested the Tilt without a SIM card it booted up just fine and all, then I shut it down as per the enclosed instructions. I inserted the SIM card also as per instructions, and then the phone failed to turn on. So I was forced to soft reset the device (now after an hour of waiting) it is stuck at the AT&T screen. I tried a second reset about 10 minutes back and again stuck at the AT&T screen. Any idea whats wrong with the phone, I assumed that this should be a simple procedure of inserting the SIM, and restarting the phone. Since the enclosed instructions (with the phone) give me no answers, any idea what I should do now?
Thanks,
ERIC
Click to expand...
Click to collapse
First of all is ATT your service provider? If not you'll have to unlock your phone before using.
For your issue...
Try taking out Sim card, and starting up your phone.
Once it starts, it's will load the setup wizard asking you to tap the screen: at this point do a hard reset (a hard reset is done by pushing the two soft keys (these keys are located to the left of the end button, and the right of the talk button with a "-" on them) at the same time and while holding these keys, push your stylus into the softreset hole and wait until your phone flashes and brings you to a white screen with instructions.
Follow the instructions on the screen.
After your phone resets, power down, reinsert your Sim card and it should be ok.
Post back with any Qs
Related
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
I found this out the hard way. We should start a list of software that does it, heres the first that I found will black screen your tilt, do NOT use this.
Levenums taskbar battery meter
http://forum.xda-developers.com/showthread.php?t=277790
You will black screen and lose everything with it as I found out twice on my tilt. It loads at widows startup during the windows screen.
Another non compatible program!
please note that if you install "arabizer13bn277.exe" or any of its product on your Tilt YOU WILL brick the device and you will need to re-set it to factory ROM.
if u do factory rest
we will loose all the phone nos & information of contact
Im not able to sycn & save Telephone nos & notes on induvisale nos
How else can i save nos on comp
or should i get a new phone & then ask AT&T phone people to help me set it on the new phone
Please help
While this won't BLSOD (BLack Screen Of Death) your Tilt, it will definitely kill your GPS and should be avoided at all costs - Map4PDA.
If you install it and run it, it starts searching for your GPS and eventually hangs, requiring a soft reset to recover use of the phone. After a soft reset, the GPS no longer works. Too bad there isn't an option to manually specify GPS settings because it's a sweet GPS mapping program ala Google Maps that can switch between MS Live!, Google and Yahoo maps (plus one or two others I think...).
Man i hope this works!!!!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
rednekvolfan said:
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
If you have a HardSPL, re-flash your Radio to a newer version. That can fix a black screen if you just upgraded your ROM. Just remember that you may need to try a few before it finally works.
Cant flash anything til I get it to reset.
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
I got the black screen from flashing wm6.1 from htc e-club site. The new OS came up fine but when I restored my files with Sprite (only because PIM back up log couldn be found on memory card) the annoying Att animation starts but when the WM6.1 screen is supposed to come up screen goes black. Tilt WILL NOT hard reset with soft keys and stylus! I even attempted to re-flash 6.1 in hopes for a hard reset that way, but usb is even un-responsive! If this black screen reset you posted works, be looking for a donation from me!!!
Any other tips or suggestions would be greatly appreciated! I am new to all of this...but I have read, and read, and searched, and read, and have learned a good bit. But now I need HELP PLEASE!
Click to expand...
Click to collapse
I have the exact same issue. I am trying the steps above, but no luck so far. Any tips?
Ok it seems to be working. Any tips on restoring my data that was on the sprite backup?
rednekvolfan said:
As of now the phone is TOTALLY bricked! My pc doesn't even recognize it when I plug in usb. Really I'm getting two different screens. one is lit up but black, and the other is bars going down the screen Blk-white-blk-white...
I'm gonna try the steps above when I get home n pray for a miracle! I just had the screen replaed a month ago. I hate to lose her all over again! 8525n it for now!
Click to expand...
Click to collapse
This is from the manual -
To perform a hard reset using device keys
1. Press and hold the left SOFT KEY and the right SOFT KEY, and at the same time, use the stylus to press the RESET button at the bottom of your device. (It helps to have three hands to do this part).
2. Release the stylus, but continue pressing the two SOFT KEYs until you see the following message on the screen:
This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press SEND to restore manufacturer defaults, or press any other button to cancel.
3. Release the two SOFT KEYs, and then press the green phone button on your device.
Warning! Your device will be set back to factory default settings.
It worked for me! It returned me to the WM6.1 I just installed!
asfoor said:
Software incompatibility can cause your AT&T Tilt (HTC 8925) screen to go "Black", without the ability to perform and can render the phone useless.."briking your tilt"
The following fix will return the phone to factory specs only if you were using AT&T ROM. This fix is NOT tested on Other ROMS:
1. Remove your SIM card.
2. Remove your Micro SD Card.
3. Do a Soft Reset.
4. Immediately when the black screen appears, press and hold the On/Off side button ( hold for 25-30 seconds ).
5. Wait for 1 to 2 minutes, until a message appears on its own, saying that the phone reboot is non-functioning due to installing incompatible software. It also asks you if you want to re-set the phone to original factory settings to press "send" ( They mean the button with the green phone picture on it on the bottom of the phone), or press any button to cancel the process.
6. Press the button with the picture of the green phone.
7. Wait for 2-5 minutes and the phone will re-set itself to factory specs.
8. Phone will shut down itself. Turn it on normally and start fresh.
Good luck!
Click to expand...
Click to collapse
I had the same exact dang problem about the whole thing about getting the new rom from e-club and using sprite to backup and then upon restore of my back up, i just got a blank screen. I did this trick here and it worked perfectly. The real trick is step 4 and 5. I did what step 4 said to do except i held on for 35 sec instead of 30. and then after that i just pushed the send key (green phone button) a couple of times and then just let it sit for the 1-2 min and the magic message popped up! I followed through with the rest of the steps and voila! It works!
P.S. Dont forget to put your sim card back in.
Anyone get positive result from this method ?
I'm not.
My Kaiser have a black screen after unsuccesuful ROM update, and I can't flash him anymore.
Because PC recognize it as Flash Device, but noone from ActiveSynch driver's does not approach for this mode.
Any solution, please ?
I bricked my tilt after upgrading to 6.1 and using sprite backup to restore my data. I fixed it by putting my tilt in to bootloader mode by holding down the camera button and using the stylus for a soft reset. Once in bootloader mode the usb port on the device worked and I was able to reflash the rom. I will use the new method to restore to factory setting without having to reflash the the rom.
i am having the same problem as supereri and rednekvolfan. did you guys ever figure it out?
Reset worked
Hi everyone.
I had the same issue - backed up data using Sprite Backup, upgraded to WM 6.1 then restored data using Sprite Backup and the custom Device Update file that Sprite Backup requested. The phone reset and then would show the initial ATT and 3G screens then black.
I used the modified steps outlined by live2c2morrow -that are a modification of asfoor's original post and they worked.
Black screen appeared - held the power button for 35 - 40 seconds, pressed the Green Send button a couple of times then waited - 5 minutes later I received the message that the phone failed to boot and was given the option to reset the phone to factory defaults.
The key is to be patient - the screen will appear eventually.
Also - the first few times failed and I think I was inadvertently pressing the PPT or wheel buttons on the other side of the device.
Thanks to everyone on this thread - I thought I ruined my phone!
Sprite Backup - upgrade
I am upgrading my Sprite Backup to version 6 and will try the restore again.
ah! i was using the unlocking program from the forums to unlock my tilt. i got to the 2nd step. and then from the 2nd step when it was restarting it showed the att start up then the 3g start up then it stays on a black screeen. i took out the battery and tried again and same thing. it stays on the black screen. i even reset the phone and same thing! idk what to do!! please help!
cid or sim unlock?
If it is the sim unlocker, which I think you are using the second step is to check your radio. Therefore, this is occurring possibly because you installed hardspl. Try a hard reset then search this thread:
http://forum.xda-developers.com/showthread.php?t=334679
yes i was doing the sim unlock. idk how installed hardspl. (im farely new to the whole windows mobile deal)... i tried doing the hard reset but it does the same thing. (hard reset = green button, red button and power button all at same time?)
no that does not equal hard reset. Didn't we go over this with you already?
Hold down both soft keys and insert stylus. soft keys are the two keys that have horizontal lines or dash whatever you want to call it. So hold those two down then insert stylus. You will receiving a warning. When you receiving this warning hit the green button. Then you will receive a notification to hit the green button again (the send key).
i did the hard reset, windows mobile installed, and it went back to the black screen.
so now what?
Somekid said:
i did the hard reset, windows mobile installed, and it went back to the black screen.
so now what?
Click to expand...
Click to collapse
I had the same problem u have to flash your original rom back to normal for evrything to go back, hard reset wont work.
Just stumbled on this thread as well so I thought i'd add a little information. I had this Exact same problem. Black screen after step 2. I went ahead and tried to do the 'unlock' of the phone even though i couldn't see anything. I dont know if it worked or not, but whatever. Did a reset, still black.
So I went ahead and flashed HardSPL 3.29, still black as I expected.
I THEN installed a WM 6.1 cooked rom that requested said HardSPL to be precise it was this one http://forum.xda-developers.com/showthread.php?t=416276
Anywho after flashing that rom, everything was good again, the screen worked as it should etc.
My guess was that the Hard SPL was screwing things up because my phone was still on the original ATT WM 6 rom.
Anywho, all is well. I hope this helps someone else down the road.
MF
I really don't how how this problem has cropped up. Have had my TyTN II for the past 6 months and suddenly today afternoon it was off when I tried to use it. While turning on, it went upto the Green Windows Mobile 6.1 screen and then it simply turns off. What is the problem? Have tried a hard reset and still have the same problem.
Have you tried re-flashing your phone, with the original manufacturers rom.
enter bootloader by holding the camera button and pressing soft-reset.
then try connecting via USB and running your manufacturers rom update.
this will wipe all your data, but chances are, if you have already hard-reset then you will have lost all data.
I had made no changes to the ROM. It had the stock HTC Windows Mobile 6.1 ROM included.
try taking out the sim and sd card, then hard reset.
OK, it boots up without the SIM Card but not with the SIM card. Tried another SIM card but same problem. What could be the problem? My SIM card is working fine on other phones!
blue_earth said:
OK, it boots up without the SIM Card but not with the SIM card. Tried another SIM card but same problem. What could be the problem? My SIM card is working fine on other phones!
Click to expand...
Click to collapse
Is the sim card door locked and closed properly? There's a little microswitch that shuts down the device if it senses the door isn't locked it's possible for this to not be correctly aligned with the lock pin (ie not in the groove). Turn it off and take a good look at the mechanism and you'll see what I mean.
Additionally, you mention you'd tried a hard reset - did you try this with the sim and memory card out from within WM? Did the process complete properly?
I tried booting with 2 other sim cards and with them it says that there is no sim inserted. With my original SIM, it simply shuts off at the green windows mobile screen.
@Flying Kiwi, Yes, the SIM door is closed properly with that little notch extended to the right. The hard reset was done not from with WM but by the method given in the manual i.e keeping the 2 soft keys pressed and hitting the reset pin. This was done at the Smart Mobility screen with SIM and Memory Card inserted. The process did complete properly but while booting it shut off. So I removed the SIM and this time it went all the way to the screen alignment page and customizing stage. Now, it does not work with any SIM card but boots up fine without SIM.
I'm completely at a loss.
It could be a bad sim holder (surely there is a better word) or something like that. I would suggest playing around with it by opening the keyboard and then applying pressure on the door while it boots.
blue_earth said:
Flying Kiwi, Yes, the SIM door is closed properly with that little notch extended to the right.
Click to expand...
Click to collapse
It was a long shot because with my TyTN II if I try that (with the WM 6.0 ROM) it gets all the way into WM and pops up a message about the sim door saying it'll shut down in 10 s - making it very clear - I've never tried it under WM 6.1 though.
Now, it does not work with any SIM card but boots up fine without SIM.
Click to expand...
Click to collapse
Could still be some sort of ROM corruption so what I'd like you to try is to remove BOTH the sim and memory card and boot into WM then perform a hard reset from within WM (settings -> System tab -> Clear Storage) and see if that runs right through to the end - then power off normally by holding down the power button and tapping yes. Then put in just the sim (that used to work fine with this phone) and start up again. Let us know how that goes Also have a look for any dirt/contamination in the sim slot as best as you can see, and on the sim itself.
I'm running a custom firmware on my G1 (don't know which one at this moment, I'll post it when I know) but it failes to start my phone.
This is what I did:
Ik took my sim-card out of the phone and placed it in another phone. After half an hour I placed the sim back into the G1. I placed the battery but forgot to turn the phone on. After about 30 minutes I started the phone, everything seems to work fine. The android logo appears and "moved" and when it dissapeared I only got a black screen but further nothing. The backlight seems te be on and the four buttons on the bottom are "on".
I tried with no sim-card, on the charger, another sim-card, without a micro-sd card. But everytime the same problem appears. It goes well until the android logo should dissapear and the phone should start to display the OS.
Can anyone please help me, there are some important information on it what I need to save (sms and a list made with a yellow-paper/notes kind of program)
Wipe everything
and flash a new ROM
My phone went low on battery and switched off and when I charged it back on, I am not able to restart my phone.
It goes till "Media Scanner running" then has 1 soft vibrate followed by 3 soft vibrates and it just reboots (screen switches off and the same thing repeats, it does not reboot with AT&T logo and stuff)
1. I am on AT&T stock ROM with the Froyo update
2. I do not have any external SD card on the phone.
3. I tried removing the SIM card and switching it on, still its the same issue.
4. I charged the phone with the standard charger
5. I have tried removing battery and SIM and then putting them back on.
This is so frustrating... I am out of warranty.
Can someone please help.
Pull the battery. Reinsert battery. Boot into recovery, do a factory reset. Bad news is you will need to reinstall your apps, reset your settings, and set up any accounts you have.
Is that the only available option? I dont think I have saved my contacts. I have a very old contacts file
By booting into recovery do you mean having the volume up & down buttons pressed while powering the device on?
No when the device is off press Vol up+ Vol down + power
madhu.bg said:
My phone went low on battery and switched off and when I charged it back on, I am not able to restart my phone.
It goes till "Media Scanner running" then has 1 soft vibrate followed by 3 soft vibrates and it just reboots (screen switches off and the same thing repeats, it does not reboot with AT&T logo and stuff)
1. I am on AT&T stock ROM with the Froyo update
2. I do not have any external SD card on the phone.
3. I tried removing the SIM card and switching it on, still its the same issue.
4. I charged the phone with the standard charger
5. I have tried removing battery and SIM and then putting them back on.
This is so frustrating... I am out of warranty.
Can someone please help.
Click to expand...
Click to collapse
My phone does the 1+3 vibrate thing any time an app force closes. Once in a while when it happens, the phone dies and will not turn back on, requiring a battery pull (which is why I will never buy a phone that doesn't have a removable battery).
If yours is doing this on every boot, either something got corrupted or an app you installed is causing a conflict in the OS. I agree that a factory reset is probably your only option (unless you flash a custom ROM).
And I would highly recommend putting your contacts into Google. It will save you a ton of time in the future as you get new phones. Sorry, I know that doesn't help you now, but you'll be better off in the long run.
Because you're out of warranty, you should check to see if you qualify for an upgrade. You can get a good trade-in on your captivate and get a new phone.