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ATT Device Support Center for Tilt repair

I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.

duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
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i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new

Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?

Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn

Oh I think we have an at&t employee or ex employee trolling around the forum.

ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
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I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.

ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
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lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.

glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
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Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)

duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
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I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.

Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.

ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
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i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.

ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?

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Tilt Touch Screen Broken. RMA question.

Last week my touch screen stopped working. My att warranty has expired but I still have a htc manufactures warranty. I have two problems with the rma service. One is they said if it had ever been opened by anyone but an HTC representative it viods the warranty. I warrantied my phone to att in July and they gave me a refurbished phone. Could this phone have been opened by Att which would void my warranty? Second problem, did anyone else rma their phone for a touch screen problem and it was covered by htc's warranty. They said if its not a manufacture problem then it would cost me to fix it and if I didn't want to fix it, it would still be 35 dollars. Does anyone know if this problem is considered a manufactures problem?

Hey... I used to work in an RMA deptartment.. and your phone is probally flagged/marked that it ia a referb... and HTC does not warrant referbs unless they are bought directly from them... I don;t mean to be a downer, but want to save you the $35 fee when they tell you that it is not under warranty... would would ned you orignal phone for that (Plus they probally want a copy of the opriginal receipt which will show a IMEI # diffrent that what you have now)... So either way man.. sorrt

So you used to work in the HTC RMA department? Because I've working in other companies and delt with RMA's and they would take care of as if it had the normal warranty. So unless you actually have worked for HTC I wouldn't share that info as if it were HTC's company policy.
If the screen just failed then that would be considered manufacture error in most cases, what they are talking about is smashed screens or things that you would have done to break it. (like take it apart).
I would think that at&t and HTC has some arrangement worked out so that the refurb isn't a problem. IF anything just openly ask the HTC rep if that is a problem.

I have delt with HTC as the company I worked RMA for resold their products so I DO know I am talking about.. maybe you should be the one who shouldnt share info...
And with ANY company I have EVER delt with, REFURBS do NOT carry the same warranty as retail new... How would it benifit either company if HTC has a "Special deal" with AT&T? Then HTC would have to fix out of warranty products for free (cost them money) and AT&T would loost the same of a new phone that you would have to buy if it is broken... Also, as stated before, the refurb will have a diffrent IMEI # than the one he originally bought... HTC WILL want a copy of the original invoice, and AT&T print the IMEI # right on it... HTC will then see it is diffrent and deam it OOW (out of warranty)...

in several cases the refurb is considered the repair (fix) for the broken device there for retaining the original phones warranty. Also, why wouldn't at&t have a special deal, at&t has a modified and rebranded htc phone that happens to also carry an htc warranty. (the htc warranty is longer then the at&t one)
you can have 2 types of refurb devices, one that you purchase as a refurb or a replacement for a device that can't be repaired. (like so many people are getting) Wouldn't that be a rip off to purchase a brand new device with a 12 month warranty, then it breaks and you're sent a refurb as the repair and now you have a 90 day warranty instead of the 12 month you should have?
Yeah I don't think you know what you're talking about, as for sharing info I am not saying anything is for sure and you are. So I think my advice is a bit better then yours.

When I read HTC my serial number they told me it was still under warranty. Since this is the s/n of the refurbished phone, wouldn't that mean its under warranty? I also made clear to them that it is not my original phone but a refurbished one received in July. What I am concerned about is if ATT opens the device and voids my warranty since there are some markings in the device that tell its been opened. Since this is not a htc representative it would void my warranty? I'm not sure how refurbished phones from ATT are dealt with.

cloakinghalk said:
When I read HTC my serial number they told me it was still under warranty. Since this is the s/n of the refurbished phone, wouldn't that mean its under warranty? I also made clear to them that it is not my original phone but a refurbished one received in July. What I am concerned about is if ATT opens the device and voids my warranty since there are some markings in the device that tell its been opened. Since this is not a htc representative it would void my warranty? I'm not sure how refurbished phones from ATT are dealt with.
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at&t is either an authorized repair center for that phone or they use one (maybe they even have HTC send them the refurbs) . I wouldn't worry about it too much. Just make sure that they know about it being a warranty replacement refurb from at&t by having them add it to their notes. You can call back a little later and confirm they are in the notes if need be.

AT&T Warranty Replacement?

Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.

When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.

screw att. lol

go to the nearby att service center and replace it.

Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.

I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?

Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh

Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.

I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.

Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App

newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.

Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/

Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)

newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.

ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.

eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars

phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!

You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.

HTC Nexus One Support

Over the weekend my speaker blew out in my phone
after three to four hours of freaking out I called HTC Support
They said yes deff hardware problem (lol duh!) and refferred me to the warranty and repair number. They informed me my warranty had expired and that i could send it in and get it fix for around 60 bucks. Small Price to pay for my nexi
So, my question is: since im not getting it repaired under warranty can i still send it running a custom rom or should i put it back to a stock rom?

mcmahos1 said:
Over the weekend my speaker blew out in my phone
after three to four hours of freaking out I called HTC Support
They said yes deff hardware problem (lol duh!) and refferred me to the warranty and repair number. They informed me my warranty had expired and that i could send it in and get it fix for around 60 bucks. Small Price to pay for my nexi
So, my question is: since im not getting it repaired under warranty can i still send it running a custom rom or should i put it back to a stock rom?
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It should be just fine with a custom rom. Personally I'd restore it back to stock just to be sure no further problems arise during repair.

thanks man i figured i'd be fine but i was thinking of restoring it to stock jic as well

depending on any cellphone customer service is useless they never know what they are talking about. I had to learn how to fix my own phones for the lack of support from companies and their insane fixing prices. If your up to the challenge and have alot of patience you can do it your self http://shop.ebay.com/?_from=R40&_tr...w=nexus+one+speaker&_sacat=See-All-Categories it would save you 40 bucks or more good luck

Note 4 tmo purchasing replacement motherboard

Hi, I finally gave up on trying to keep my note 4 revived but being in almost perfect condition, I made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, I chose to purchase a new one (as so it says)
After getting the part, I was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?

sloanster said:
hi, i finally gave up on trying to keep my note 4 revived but being in almost perfect condition, i made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, i chose to purchase a new one (as so it says)
after getting the part, i was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
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does anyone know of a resource to purchase replacement parts note 4?

sloanster said:
does anyone know of a resource to purchase replacement parts note 4?
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Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .

hofs1 said:
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
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Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
Thanks in advance!

sloanster said:
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
OUT of warranty basically told them i kept getting the mmc error etc etc ...they asked if i tried resetting etc i told them i even tried the samsung update program and it still acts up......dont accept the local repair option cause they dont have MB in stock....im sending mine back to samsung in texas in a few days after i back up everything and burp it back to stock........hope the know flag wont matter because it is NOT in warranty . they quoted me $70.31 cost..... ill see what happens.
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I'm over UK for now but my Note 4 was out of warranty it's a Network 3 brand network factory unlocked. I had this same problem as everyone else here ddi : mmc_read fail got to a point where the freezer trick worked but I got fed up and took it to Samsung Service Centre on Friday. Told the the problem ad showed them video footage of the problem. They replace my motherboard with a brand new one and FREE of charge which was a bonus as I was going to break it down and sell it for parts. If there were sign of water damage they would of billed me for the work and new motherboard which is not cheap.. They did it on-site within 90 minutes..
It's always worth a try to go in house and ask..
They check the warranty with their database and not your bill invoice for the device.