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Hey guys, I personally do no have AT&T but a friend of mine does. I bought the Tilt for a high price and am now afraid of the device becoming a brick from all the stories of the many problems that people here have. What I was wondering is that if my device were to develop a problem, would I be able to get my friend who has At&t service and also has a Tilt to do a warranty replacement for my device? Thanks guys.
i doubt it.......i think at&t keeps track of the imei of the device. just make sure you have hardspl, which would cover you for the most part. and even if something does go wrong, there's always gsleon3
+1
When you buy from someone other than the carrier, that's who your support is from. If you make a deal with an individual, make sure it's a very good price since you assume the warranty costs yourself.
Yeah I have HardSPL on my phone. I usually don't worry about these things but it seems like a lot of people are having hardware problems like the Red light of Death that HardSPL wouldn't cover for me and the chance of a broken miniUSB connector is very high due to the very weak connector.
Does at&t even have warranty beyond 30 days?
They usually don't on PDA phones.
coolVariable said:
Does at&t even have warranty beyond 30 days?
They usually don't on PDA phones.
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Here is the normal ATT warranty (even on PDA phones) unless otherwise stated on the product page. All my PDA phones (8125, 8500 and 8900 came wih a full year warranty. Not sure where you got the 30 day info but its not correct.
Warranty: One year warranty on phone and accessories, 90 days on refurbished
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coolVariable said:
Does at&t even have warranty beyond 30 days?
They usually don't on PDA phones.
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They have a 30 day buyers remorse policy after that they have a 1 year warranty. The warranty support is based off of IMEI and phone number. So your friend would not be able to do a warranty exchange on your phone as the IMEI's have to match when sent in. I used to work for them for 5 years.
oh let me take my comment back.
barrydavisjr said:
They have a 30 day buyers remorse policy after that they have a 1 year warranty. The warranty support is based off of IMEI and phone number. So your friend would not be able to do a warranty exchange on your phone as the IMEI's have to match when sent in. I used to work for them for 5 years.
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Yup, I had 2 8125s one was over 1 year old and the other was about 4 months, mine and my wifes. Had to do a swap on one and I gave them the wrong one and they said it wasn't valid for return.
These buttons dont function:
-Home
-Menu button(not the one on keyboard the big one)
-Back key
-Call button
I need these buttons to gain root acess and flash new roms.Also i cant boot the phone without the charger plugged in, but the battery holds a charge though(strange right).Does anyone know if tmobile would repair it since i got it from ebay.Wifi says unable to start and bluetooth says the same thing,trackball doesnt even move so i need it for restarting after loading a new dreaimg.nbh .
Does Tmobile do repairs for phone not purshased from them?
Anyone?
Why would they?
You will have to send it to HTC i imagine.
vixsandlee said:
Why would they?
You will have to send it to HTC i imagine.
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Thnks ill try to take it apart and replace the parts.
Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.
knowfear said:
Send it to HTC, include a 13.95 triage fee, and they will send you a replacement. It is still covered under their warranty until 22 october.
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im not the origional owner so do i need receipts,proof of purchase,etc?
Ace42 said:
im not the origional owner so do i need receipts,proof of purchase,etc?
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nope. the phone is under warranty until 22 oct regardless of who bought it.
knowfear said:
nope. the phone is under warranty until 22 oct regardless of who bought it.
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so i just call their support line? ive never done a replacement.
didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it
gridlock32404 said:
didn't you just get that phone like a day ago, send that **** back to the seller, he ripped your ass off and it will take more to fix it
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I cant even get in contact with the seller though.The item was listed as working but with scratches.Looks like i got the raw end of the deal
post a fraud alot with ebay, there are things that you can do but you only have so long to do it
Ya and file a claim with paypal if you used them
I think everything you buy on ebay nowadays MUST be bought using paypal. Both have gone to the toilet since ebay bought out paypal a few years ago.
T-Mobile won't do it since they didn't sell it to you
(and T-Mo doesn't do repairs, just warranty exchanges)
Give HTC's Repair and Support a ring at 1.888.356.2375.
Could use the good old "blame it on an OTA update" method. I know they will exchange it then. Doesn't matter who bought it, their update would be the cause so they will replace it.. Just the other day a friend of mine's ex gave him a scuffed up G1 with a cracked screen and it was bricked. He called them up and blamed Donut. They sent him out a new one. Said he would have to pay $100 for the broke screen, but not until the old one got sent back and they noted it. So if you don't care about being honest with them, this is the quickest way to get a new one. Otherwise send it to HTC.
Tmo will send you a new/ refurbished one if you have insurance on it.. Just say you got it as a gift and whoever got it for you, got it for the wholesale price.. I got mine from craigslist and it was a lil banged up and accidentally bricked it but I called and said I turned it off to charge it and when I turned it on it was stuck on the G1 screen. Since I had the insurance they sent me a new one.
Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.
When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.
screw att. lol
go to the nearby att service center and replace it.
Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.
I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?
Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh
Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)
newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.
ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars
phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!
You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.
Hi - STORY TIME!!
So when I got my phone, I was very happy. I got everyone in my family to get the same one: zenfone 2 laser.
But now I am so fed up with this company it is ridiculous.
My phone has had issues since the beginning, because everytime apps updated it shut down. And then other random times it would just die for seemingly no reason.
Over a month ago I got an RMA from ASUS.
I sent in the phone immediately, and waited a couple days until it arrived at the facility.
Finally, it arrives, and what do I find out? They gave me the wrong repair center address and they need to forward it to a different repair centre in another state. They're going to do that the next business day (which happened to be 2 days later).
6 days go by after they sent it out, and it finally arrives at the new repair center.
Now, 18 days later, the RMA site still says a repair is in progress. I have been emailing them back and forth trying to get a proper answer. They finally told me yesterday what's going on.
"we apologize for the I convenience this issue has caused you, the repair facility have found an issue with your motherboard that is not common and have to contact our headquarter in regard with this issue. They are currently waiting for a man advise that will cause the delay of the repairs for your device."
Are you kidding me? Basically the motherboard is ****ed and you don't want to just replace the phone like you should be doing? And 18 days to contact headquarters and find out what to do?! Is that a joke?
I'm usually pretty chill and calm and nice about these situations, but this is ridiculous. It's been over a month since I saw my phone.
Has anyone had a similar experience? What did you do about it?
Am I being unreasonable here? I just don't see how this kind of customer service is acceptable.
I just had an awful experience with them myself. Asus literally sent the wrong update OTA to my ZE551KL. I kept my device 100% vanilla, didn't muck around with root, etc. and still ended up in a bootloop. I tried to install the latest firmware from their website to get it working, and yet it told me the version I had was newer. When I contacted them, they told me I'd have to send it in.
So I was literally forced to install a new recovery and unlock it just to get my device working again. Asus makes great hardware, but unless you have one of their high-end laptops (which I do), the customer service for everything else is terrible. PM me if you want, I have some corporate emails I used to get some problems rectified a few years back.
a week after the purchase i've had a problem with the back cover, it was completely covered in stains, so i've contacted asus support and they made me ship the complete phone to rma after a tedious procedure on the site and after ask a thousand times the same things.
After 10 days the phone came back with a new cover, but...
the warranty seal on the screws was ripped, so no more warranty
the proximity sensor was not working
the gps was not working
The support didn't responded me anymore, and also they have denied the zencare warranty saying that the back cover is not an hardware component
asus support is made by a bunch of clowns and the quality of their products is inexistent.
I've resolved my problem buying from ebay a phone with broken screen and using it to replace the mainboard, but guess what? on my phone there was some parts missing...
I'll never buy an asus product again in my life, same as my family and my friends.
I had a positive experience while dealing with Asus Service Centre, I had completely bricked my phone while trying to flash a pre-rooted firmware. So I handed over the phone directly to the service centre and I got back the phone after 1 day. Do one thing send a direct email to the zonal head of your area and inform him/her about your predicament, I'm sure something good will come out.
I think.... u get a fault phone.... when u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
Asus zenfone 2 laser
valkyre said:
i think.... U get a fault phone.... When u buy a phone....
And electronice device when u repair then if u have 1 error after u can have an error different...
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guys if you really want to use a nice zenfone..switch to cm13..coz it never gets messed up...i personally feel awesome after flashing cm13 and custom kernals.. AND HAVING ALL FACILITIES OF A ROOTED DEVICE..
I have a feeling they will sell very few of their premium priced ZF3's to anyone who has had experience with their customer service in the past.
When you could get a ZTE Axon 7 with a really good 2 year warranty for 400 USD, Asus doesn't have much to offer in my mind. They STILL haven't released MM for the first and most expensive Zenfone 2 models with Intel hardware.
Hi, I finally gave up on trying to keep my note 4 revived but being in almost perfect condition, I made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, I chose to purchase a new one (as so it says)
After getting the part, I was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
sloanster said:
hi, i finally gave up on trying to keep my note 4 revived but being in almost perfect condition, i made a decision to purchase a replacement motherboard.
Knowing people are trying to unload parts with the same issue, i chose to purchase a new one (as so it says)
after getting the part, i was able to install in about 25 min.
Booted up upgraded to latest firmware...
Ran good for 1 day before issues started!
The moral to the story is buyer beware!!?
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does anyone know of a resource to purchase replacement parts note 4?
sloanster said:
does anyone know of a resource to purchase replacement parts note 4?
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Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
hofs1 said:
Just read about someone with same issues He sent it iin to samsung for out of warranty repair for $70 and he says all is back to normal.....i just requested the same from them and they are sending me a return label and i get a 90day/1yr warranty .
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Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
Thanks in advance!
sloanster said:
Please, Provide Detail...
Is your unit under warranty, what did you say to them etc...
OUT of warranty basically told them i kept getting the mmc error etc etc ...they asked if i tried resetting etc i told them i even tried the samsung update program and it still acts up......dont accept the local repair option cause they dont have MB in stock....im sending mine back to samsung in texas in a few days after i back up everything and burp it back to stock........hope the know flag wont matter because it is NOT in warranty . they quoted me $70.31 cost..... ill see what happens.
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I'm over UK for now but my Note 4 was out of warranty it's a Network 3 brand network factory unlocked. I had this same problem as everyone else here ddi : mmc_read fail got to a point where the freezer trick worked but I got fed up and took it to Samsung Service Centre on Friday. Told the the problem ad showed them video footage of the problem. They replace my motherboard with a brand new one and FREE of charge which was a bonus as I was going to break it down and sell it for parts. If there were sign of water damage they would of billed me for the work and new motherboard which is not cheap.. They did it on-site within 90 minutes..
It's always worth a try to go in house and ask..
They check the warranty with their database and not your bill invoice for the device.