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I just got my Diamond back from repairs and wanted to compare experiences:
1)
I first bought a Diamond two months ago. It came with 1.37 ROM series on it, the screen wasn't too yellowish, but touch function wasn't responsive and the GPS was a MESS!
(of course, I tried many ROMs official and unofficial, almost every Radio ROM and various Hard-SPL. None of that fixed the problems.)
I could cope with with the other flaws, but I just couldn't bear my GPS wasn't getting a fix, no matter how much sattelits were in view...
It worked at first, but soon started to display '66666' instead of the location and finally, it would never display any location again.
I tried every tips and tricks and softs, it helped giving me more and more satellits in view and apparently active, but at the end my crappy GPS could never turn the datas received into a proper location...
2)
I sent my device back to warranty (after flashing back to official ROM and SPL) and had to wait for about a month.
(the technician at first tought I was just a noob unable to set his phone properly, but after two days of attempts, he had to admit that there was something wrong with my phone and sent it to the the headquarter for replacement of motherboard and so on.
3)
The new phone I got came directly with 1.93 ROM and a little bit more yellowish screen, though, there is no spot or stain on it. So the coulour doesnt bother me.
But from the beginning I noticed the new phone was much more responsive even at the slightest touch.
From the first try, the GPS got a fix in about 1 mn time, with only 3-4 satelits in view.
I installed Hard-SPL and the latest Australian Official ROM, and though the screen seems now a little less responsive than before, the GPS is still working, fine.
I'm a VERY happy user of Diamond now, but I'm still wondering one thing:
it looks like once the warranty technicians understood that I was very demanding about quality and complete functions, they took time but gave me a phone totally different in terms of behaviour and quality of the components sensitivity of screen, GPS etc.
Is there some bad production series that they never tells publicly about, and much more better series that they give you as a replacement once they understand you will bother them until the end of time if you are not satsified?
Plz tell your experience about having received two new diamonds with totally different behaviour and quality of the components.
I guess you are totally right!!!
My first device was pealing paint in the aluminium frame on the second day, work very good by the way.
Now i´m on the second device and i my hardware keys, especially the call button is sometimes irresponsive and i have to push it several times to enter the dial.
Tried cooked rooms as well, and the call button issue still remains, so i´m a little unhappy with my diamond experience.
I've noticed that whenever i turn on my display after having left the diamond unused for sometime the lcd doesn't switch on smoothly, what i mean is that it first displays a grey pattern(only for a ms or so) and then the desktop( lcd off>>grey flash>>desktop). Usually the transition from off to desktop is quite smooth, but in my case its not!
Is this a s/w issue or h/w ?
I've never experienced that particular problem myself, but sounds like H/W problem to me...
just been through a couple of other threads related to the grey screen of death...i've had it once...it happened while i ended a call, had to soft reset to resolve it.
take a look at the grey screen of death i'm talking about
Pretty scary indeed!
It might not be a coincidence that you experienced both: grey transition when switching on the screen and once, the grey screen of death after a call...
Two different effects of the same defective part in your H/W?
a solution!, almost
untill now i've had auto brightness control switched off and the brightness was set to minimum to save battery life, but now i just tried switching on auto adjust backlight and the problem seems to have vanished.....coming out of standby is smooth as ever!
although i've to say that i don't quite understand the logic behind it.
*EDIT*
it doesn't help for long
blufade said:
a solution!, almost
*EDIT*
it doesn't help for long
Click to expand...
Click to collapse
This is what I was worrying about...
Your method sounded like a work around to avoid the display failure. But as a matter of fact, there must be a reason for the display to fail. (bad screen, power supply or something...)
By the way, I'm more and more convinced about my assumption that there are bad production series and better ones:
Today I had my device connected to my PC through USB for a couple of hours. In the meantime, I was downloading and deleting messages, watching google video on opera, after that I used wifi etc.
In this situation, my first Diamond would have got hot like hell and my hand could barely stand the pain...
Since many people were complaining about over-heat problems, I thought that was a common problem with Diamond.
But the new one did not get that hot. Just a little over-warmed, but definitely not too hot. From that phenomenon, I can see what I felt about a better touch-flow behaviour, a better GPS and so on is a part of a whole:
I was first sold a ****ty phone, and now I finally got a proper Diamond!
People with bad series, you don't have to cope with all those troubles, ask for a replacement phone!
my diamond gets heated up quite a bit at times....but i dont fully uderstand what exactly is the cause.....i've had experiences with the diamond getting pretty hot while using wifi & or gps and on another occasion i was watching a DVDRIP via wifi(@ full power) using core player and also with gps cycle running in the backgroud, still the diamond stayed well within reasonable limits.
i think it has to be a software problem, possibly the radio s/w
would you mind sharing the radio version of your diamond?
As written in my signature, I'm using the 1.00.25 which is included in all latest official ROMs.
By the way, I hope you did not cast a spell on me! (just kidding)
Today I experienced my first grey screen!!!
My Diamond was connected to the PC through USB cable, downloading e-mails, and I got a phone call. When I hung the phone, It suddainly happened, for the first time in my Diamond user carreer!
Just for one second, looking like an old black and white TV screen trying to tune on channels.
Hope that was the first and last time. In ordinary calls, (without being synchronized to the PC at the same time, it never happened so far...
sorry to hear that my friend
My Diamond was connected to the PC through USB cable, downloading e-mails, and I got a phone call. When I hung the phone, It suddainly happened, for the first time in my Diamond user carreer!
Click to expand...
Click to collapse
I'd the same experience except for the fact that my diamond wasn't connected to a PC.
I hard reseted my diamond yesterday, but the grey splash while i turn on the display from standby(post 3) still exists ( ......i don't suppose its a software problem anymore.
blufade said:
i don't suppose its a software problem anymore.
Click to expand...
Click to collapse
Why not trying to send it back to the seller and get a new one?
This problem is easy to demonstrate to the technicians, and I don't think they will be cheeky enough to say that's a normal phenomenon!
This problem is easy to demonstrate to the technicians, and I don't think they will be cheeky enough to say that's a normal phenomenon!
Click to expand...
Click to collapse
not that easy.....the thing is that if we turn on & off the lcd without a gap of atleast 4-5 min(dono exactly) i dont see that grey splash
i think im going to wait another 3-4 months before i approach for warranty.
I had that "gray splash" problem with my Kaiser and Diamond.
Hard reset also didn't work like above. For both devices the fix was simply flashing to a different (cooked) ROM.
As mentioned in another thread, the grey screen problem was fixed (as least for me when I flashed to dutty's rom)
blufade said:
not that easy.....the thing is that if we turn on & off the lcd without a gap of atleast 4-5 min(dono exactly) i dont see that grey splash
i think im going to wait another 3-4 months before i approach for warranty.
Click to expand...
Click to collapse
You can stay there and wait for 5 more minutes in the shop while they are attending other customers, just to proove your point.
If they are honest, they will not deny the fact!
foxium said:
I had that "gray splash" problem with my Kaiser and Diamond.
Hard reset also didn't work like above. For both devices the fix was simply flashing to a different (cooked) ROM.
Click to expand...
Click to collapse
knave said:
As mentioned in another thread, the grey screen problem was fixed (as least for me when I flashed to dutty's rom)
Click to expand...
Click to collapse
There might be some tweaks in the cooked ROMs that avoid the problem, or it might be due to some bad flashing or defective hardware.
If not, how do you explain that I've never experienced this with my previous HTC phones (wizard, Trinity...) nor I experienced it with my Diamonds (the first one and the new one) with stock or cooked ROMs.
except for that very special time, when I received a call while downloading messages through Active Sync.
Here's my story:
I recently bought this phone for only $125 - not bad deal if you ask me. I knew from the beginning that the screen was a little mess up, even the guy I bought it from knew that. You would need a flash light in order to see what was on the screen. From any other point of view, it's just totally dark/black. So the guy was gracious enough to include a new lcd screen which he ordered to replace the old one. So I decided to undertake the task of putting it in myself. Once that was all said and done, I powered the tilt up and it was doing the exact same thing before I put the new lcd screen in, which was not lighting up the screen and it was still very dark to see anything.
With a flashlight, you can see that it's still working and the touchscreen works fine too. I think another person posted a thread with the same problem, but no one really replied back to him. Has anyone come across this problem before? Some have said that it's the flex cable that connects to the front d-pad and lcd screen itself is the cause for the back light issue. Any suggestions out there?
If I were you I'd try to figure out the pinouts for the LCD panel. Try to see if the Kaiser is outputting the necessary voltage for the backlight. Also try the opposite and apply voltage to the LCD to test the backlight.
Unless it is 2 back LCDs, I'm assuming there is a fault somewhere internal and not turning on the backlight.
I've never taken my tilt apart, but this is where I would start.
I wouldn't know where to begin to troubleshoot a device like this. Lol! It's fairly easy to take apart - there's actually a video on youtube that takes you step-by-step. I guess this isn't as common as some problems are, but I don't want to spend money having someone else fix something that could be so minute. And prices for some of the replacement parts are almost as expensive as what I bought the phone for.
When I took my tilt apart, physically, everything looked good from what my eyes can see. A little cleaning here and there, nothing major. The guy who had it before me flashed the rom to try and make it look like it had touchflo on it so I reflashed it back to the original rom software (or at least, whatever was on the HTC website). I tried doing hard resets, soft resets, rom flashing and everything, still no luck.
From what I've been able to find from searching, I think my Tilt is about to bite the dust, but thougth I'd post the symptoms and see if anyone has any good info.
My screen has been occasionally fading to white. Not sure how else to describe it. It just sort of starts getting white, and within 2-3 seconds will be completely white. It is still working, that is, I can place a call (using MS Voice Command); I can play music.
I have SPB Mobile Shell on it, and a button assigned to go to the home screen. I can press that, and it will go to the home screen and display normally. If it is a hardware problem, I find it interesting that I can go back to the main screen. I suspect it is close to gone.
Any thoughts?
If so, anyone know what it costs to repair, and where to do that?
Sounds like a software thing to me, I hate to say it but try a hard reset. Do you have a 6.5 rom?
I've been thinking of doing a hard reset anyway, My memory is about used up. I'm not quite sure why. Probably should get it cleaned up.
No, I'm not on 6.5. I've been reluctant to make the move. I did some rom updates some time ago, and then the person working it decided to stop. I decided to stay with MFGR based roms after that.
ewingr said:
I've been thinking of doing a hard reset anyway, My memory is about used up. I'm not quite sure why. Probably should get it cleaned up.
No, I'm not on 6.5. I've been reluctant to make the move. I did some rom updates some time ago, and then the person working it decided to stop. I decided to stay with MFGR based roms after that.
Click to expand...
Click to collapse
Good thinking.
Likely NOT software but hardware -- could be the screen is going bad, or perhaps just the ribbon cable than connects the screen is broken or not seated properly.
burtcom said:
Likely NOT software but hardware -- could be the screen is going bad, or perhaps just the ribbon cable than connects the screen is broken or not seated properly.
Click to expand...
Click to collapse
So the hardware problem is just scared of the button he has assigned?
I have SPB Mobile Shell on it, and a button assigned to go to the home screen. I can press that, and it will go to the home screen and display normally.
Click to expand...
Click to collapse
Try putting the phone in the bootloader screen and let it sit there, that should let it go around the software.
Erm, yeah -- I guess that wouldn't be indicative of a hardware problem
Well, I am doing the hard reset. So far, no white.
Hmmm...lordy...I have a lot of stuff I try to put on this phone.
I wonder how much memory, both types, I need to keep available.
Don't put anything on the phone that you REALLY REALLY don't need. This is a taste phase and you need the least amount of BS on there.
Well, I've got most of what I need loaded, and have 61MB storage, and 63MB of Program memory free. Much better than before.
But I am still getting the fade to white occasionally.
I'm thinking hardware.
Anyone know if checking the 'ribbon' cable is user capable thing? I don't see it easily. I'll so some searching in the meantime.
Also, any feedback on cost and where for a new screen? Or do I just trash it when it finally goes?
[EDIT]
I am noticing that it particularly does it when I click the Windows (lower left) hard button on the front. I'm thinking it is related to a problem with that button.
Could be when you press that button you are flexing the cable enough to make it lose connection and go white -- this could be good news -- there are instructions scattered in this forum on how to take the phone apart. I'd recommend doing that and makeing sure the cable is firmly seated -- you should also inspect it for cracks.
Hopefully it's just a loose cable and making sure its in all the way will fix it -- if not you'll have to track down a new one.
Thanks. I'll do some searching for those instructions.
In the meantime, I called HTC just to get their thoughts on repair. First thing they told me was to upgrade the rom to the latest which is 3.57.502.2 .
I haven't been following ROM discussions. I need to check that out too. I wish I had seen or thought of that before I just spent a day with the hard reset/reinstall
did this get resolved?
I have the same issue. was it the ribbon cable?
update. I loaded a stock rom, and this appears to have solved the fade to white
Sorry...beeen away a bit.
I have not resolved the issue. It is intermittent, and hasn't happened for a few days now.
I searched and have found some instructions about taking the screen apart, but have not tackled that yet.
In my case I can't imagine changing roms making any difference, as I've had this rom for many months and it is just recently starting this.
I have found new LCD screens for this for ~ $30. I'm wondering if replacing the screen may be an ultimate solution or, if it is possible/likely that it is somethign else hardware related.
Been busy, and don't have the tools yet, so it may be a bit (or when it goes permanenly white forcing action) before I get any further on this.
It is definitely a hardware issue, my wife's tilt did the same thing, then it went permanent white. I first took it all apart looking for a bad ribbon cable or connection because it had taken a few good falls. But that was not it. So I bought a screen for about 30.00 online and shazam that was it!
Thanks for that info. I was thinking of ordering the screen, but concerned it could be something other than the screen (even though logically it would make sense that it is the screen.)
Hi all...
I've not really posted before so, first of all, "Hi!! " *waves maniacally*
While I know there is no best rom and they're all different, I was wondering if anyone knew of a rom that didn't need the Touchscreen??
The reason I ask is that recently the touchscreen on my X1 has been having random fits of deciding it no longer works... i thought it could help to re-flash a new rom, but when it started back again it comes to the screen alignment setup page (forgot about this) and i'm stumped, since the touchscreen won't work right now...
Know it might be a random question, and probably unlikely, but any suggestions would be great!!
probably not...
but seeing as your x1 seems to be, well, broken, you should really get it repaired, before it just goes completely kaput!
Hi,
If you leave in Holland i can fix your telephone you only need to order the part, and bring it with your telephone and i will repair it for free! Did this before with different sony ericsson phones so got some knowledge of it.
Greets,
wouter
your ribbon cable has probably worn away ( a common problem)
My touchscreen didnt wanna work when the keyboard was out for some reason lol. I sent it for repairs and they fixed it in under 48 hours. Quite impressed i was.
same reason! ribbon cable was worn away. happened to me too, unfortunealt took SE a couple of weeks (due to a postal strike perhaps)
See... that's the weird thing... I thought it was a physical hardware thing, but after loading the new rom, eaxch time i turn the phone on, there's a screen before the align screen setup that says "tap to setup windows", and when i tap that, it progresses to the next screen... It's like it's sort of working but it depends on the screen it's on??
Thanks for the kind offers, but living in ireland myself, so might just tackle it myself as a home-repair... if i can pinpoint the problem...
Happy St. Patrick's Day zac! Let's get hammmerrrrrrrrrrred!!
So its been about a year and half since I received this phone for my birthday, and from this moment on, I am 90% sure that these companies design these phones to fall apart after a while so you buy a new one.
Please to not be intimidated by the length of the problems, I really doent want to waste a $600 nice phone. Please help.....
List of problems:
So on one random day, while I was using my phone with EnergyROM sense 6.1 (Not even 6.5 (Windows 6.5.5)) the phone stopped rotating when I flipped the keyboard, as in the screen will not rotate when I try to use the keyboard. The touch screen also becomes uncalibrated, and even when I recalibrate it, it still acts very funky (have to click lower than button or higher, depending on its mood). I did absolutely nothing different with my phone that day, but I did not call my phone dead right away, so I decided to update the ROM with the latest sense 6.5 ROM to see if the OS is corrupt or over-cached. This did not fix the problem.
Also, another very weird thing is the phone's screen will illuminate (I guess backlight), but no picture will show when turned on after sleep mode, and I have to click the top button again to sleep and awake it to get a picture. When flipped, the screen doesn't even fully illuminate, and literally dies down to a black screen (half of the pixels are bright, and then it just fails).
Any help would be very appreciated. What I am thinking of is wiping the phone 100%, and not even leaving a rom on it. I heard there is a command that deletes the junk off your phone from a previous ROM to your updated ROM is clutter free. Any other suggestions?
Edit: I hard reset my phone, and nothing is fixed; I still cannot flip screen into landscape mode.
The "command" you are talking about is called "task 29", look for it in the ROM section.
It sounds like hardware problems, i've had mine for about 1 year and a half as well and no problems besides a couple of scratches.
The flex cable connecting LCD and board might be out of order.... I had the same issue.
palmwangja said:
The flex cable connecting LCD and board might be out of order.... I had the same issue.
Click to expand...
Click to collapse
Yeah I heard about that problem. I will first task 29 it, but are there any guides to take apart and fix the flex cable, or even just unplugging it and plugging it back in?
Also, what did you do with your broken phone? Did you buy a new one or get it fixed?
Thanks for the feed back both of you.
my X1 also aged same as yours and it still runs flawlessly now. so it might depends on how you used and keep it
as for the "wiping off the phone" its called task 29, and is encouraged to do before you flash a new ROM, have you did it before flashing energyROM?
rhadrio said:
my X1 also aged same as yours and it still runs flawlessly now. so it might depends on how you used and keep it
as for the "wiping off the phone" its called task 29, and is encouraged to do before you flash a new ROM, have you did it before flashing energyROM?
Click to expand...
Click to collapse
No, but I just did now, but it seems to be a hardware problem because nothing seems to be working properly still. This is some serious BS because I am very over protected with this phone, just to prevent stuff like this to happen. I have never dropped it ONCE, and it seemed to just wear out by itself. The lenses covering the camera is cracked also, and the screen is all screwed up, and I didnt do absolutely nothing abusive to it, I am 110% sure of this.
Any suggestions on how to fix hardware/ ribbon connected to the screen problem?
Order a new cable and replace it.
If you search on Youtube for the video on how to disassemble x1 there is a complete guide that shows you. Its pretty easy and all you need to do is, take the flex cable out and carefully plug it back in. Then carefully put your X1 back together and hopefully you issue will be fixed. If it still persist, then try and get the flex cable changed.