Related
Briefly, I have had a few issues with my device. One was the inability to register my S/N on HTC's EU site. Several other reports of this have surfaced as well. That is being addressed through MobilePlanet's very helpful rep James. Glitch on HTC's database apparantly. The second, as Dan mentioned, is my phones total failure to see the 3G network. I now know why...
I spent almost an hour on with AT&T's data support and the guy said the reason was the failure of my devices IMEI# to register the devices hardware. There seems to be no hardware profile for the TyTnII ansd therefore it comes up as an "unknown device" in their provisioning system. I confirmed this on my visit to the store this afternoon as the rep there showed me the screen and sure enough, it comes up as unknown, and the setting for this selection is GSM, not UMTS which all of their 3G phones are set to. He said, your device "does not exist" in a valid profile as a UMTS device and therefore will never be able to see a 3G signal even if I was sitting under a 3G tower... He showed me his phone which is 3G capable and id did indeed have UMTS and a valid hardware profile.
So, looks like I am SOL for 3G unless MP can help. Not happy tonight... I am going to speak with MP again tomorrow or Monday, and see what they suggest, if this can't be solved, I may be returning my new baby. 3G was an important selling point 4 me as I do a lot of data xfers.
BTW, I'm in NorhtEast NJ within a known 3G area. area.
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Click to collapse
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
I made the mistake of giving at&t my new IMEI# when I went from the 8525 to the Kaiser. Now my phone profile is set to GSM only since it is an unknown profile in there system. I will either have to buy a cheap 3G phone and use that SIM and IMEI# so there system thinks I have a 3G phone or return the Kaiser since I won't be able to get 3G. Right now it is not an issue since I don't live in a 3G area. hhhmmmmm
cortezzi said:
hummmmmmm??? granted i'm in dallas, but, i'm on AT&T and i just popped my 3G SIM (used for a 3125) into my Kaiser and i get 3G with no issues. i would have tried the ATT guy's SIM in your phone (and vice-versa) to validate the profile issue. you didn't mention this, but i assume you have a 3G SIM , correct? i'm interested to hear if other ATT users have had this problem....what about trying a new SIM or one from a friend that has 3G?
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Click to collapse
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
joedoe said:
There is no need for 3G SIM card. Any card should work. I'm using old AT&T Blue SIM with no problems at all.
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Click to collapse
True any card will work. Did your old phone have 3G on it already when you swapped it?
I call BS...
JB
Buzz313th said:
I call BS...
JB
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Click to collapse
Bill will test it tommorrow when he borrows a persons sim who has 3G. If it works then they are correct.
You got a pretty good load of BS from the AT&T guy. All you need is a 3G capable phone and the right provisioning to get access to the 3G network. Signing up for a MediaNet, MediaMax, or PDA plan should so it. YOu should NEVER give them your IMEI # unless it is an AT&T phone. Cuz at that point, if there are any issues that require deviations from their "scripted" support, they will say that's the issue. Unless you happen to get lucky and get a real technical support rep.
Just tell them you got an aftermarket unlocked Blackjack and you want the 19.99 MediaMax 200 plan. If they ask for an IMEI number, tell them that shouldn't matter. You can then make any changes to your plan online if you'd like. And that should get you access to the 3G network.
Thats the problem. Talked to several CSR and they won't change the provisions becauses we did give them our IMEI numbers already. They got us there but there are workarounds and lesson learned.
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G.
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Click to collapse
Not so -- my last two phones (Kaiser & Wizard) have been unlocked & not registered with AT&T, and I get 3G HSDPA. However, I don't have (and never have had) a data plan -- I pay $0.01 per KB for data a la carte.
I have a suggestion based on what i'm facing: try disabling the HSDPA in settings and reboot (it will ask you to reboot anyway) then see if you have 3G.
See this:
http://forum.xda-developers.com/showthread.php?t=332839
BillMNJ said:
Yes, that will work. Per AT&T data support, since mine is an unlocked unit with an IMEI# not in ATT's system, it will never be able to do 3G. Everyone that did get it to work just switched out their existing 3G capable sim to the new Kaiser. I came over from Verizon, so unless I buy a cheap 3G ATT phone, I'm out of luck.
Switching the sim for a new one did no good, same IMEI#, so no help.
Bill
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Click to collapse
That is total BS sounds to me you dont have the right settings on your phone. Did you use the Network wizard to set things up for you? that might be the problem if you did. I have AT-T and a brand new Kaiser direct from HTC and have no no no issues what so ever with 3G or HSDPA i also think i am getting a little a HSUPA here and there
FYI and a request for some assistance
I use quite few different phones and one day my account froze on me. I had been using a palm treo 650 because my kaiser was out of battery.
when i reinserted the sim into my kaiser days later phone worked but no data no sms worked again. in any att phone all shapes and sizes. I thought it was from the treo because i used the data no problem.
its a company acccount need password to talk to csr at att.
after researching and seeing this thread I retracted my steps
the only other thing i have done is reported an imei on my account for a tilt i needed to unlock for a friend before there was an unlocker.
I believe the imei on file controls my provisions.
Provisions
the only solution to no data on phone that was working is provisioning a pit stop to a service center.
Is it possible to create a solution or is it totally a carrier fix at this point? Is there any other way to adjust provisions with out a walk in or call?
FYI
to change a reported imei number simply call 1-(916)-843-4685 and have them update your device to what ever imei you want them to have.
Note once they update the system make all your changes for rates online the only info att has is what is provided at point of sale or givin by the client
this is just some info to add
I live in Canada and have a Fido SIM card. When Rogers and Fido merged, the old Fido network ID (302-370) was made defunct so that the only GSM network available is the Rogers one (302-720).
As I am a Fido customer, it means that my Kaiser believes that it is always roaming as 302-370 is my home network and I can't use the roaming-based data rules to manage my data charges when I'm truly roaming.
Is there a way to add 302-720 as a "home network" as far as the Kaiser is concerned? Is this defined in the registry or in the ROM?
I am currently using the stock HTC ROM.
Thanks.
Its defined on the Sim card, just call Rogers and tell them what happened, and Im sure that they'll send you a new card with 302-720 as a home network.
Otherwise, I dont wanna be a Canadian Idiot! (LOL at Wierd Al for his song...)
Eh?
I've been in touch with both the regular customer service people and their "network people". They are either unable or unwilling to make that change for me. It is possible that they use the SIM's home network as a key to decide which back-end database they reference. Although they merged the two GSM networks, they still operate as two separate companies (apart from the price collusion, of course).
Yesterday, I even bought a new latest-generation SIM card to replace my ancient one thinking that it may fix the problem. No luck - it still uses the Fido network id.
So, as the SIM card is stuck the way it is, I need a way to override my Kaiser's opinion that the Rogers network is a roaming one.
I have a really similar problem, plus another one which might be related.
I am in the UK and on the "Three" network, they are mainly a 3G network and i'm not sure but they might not have 'any' 2G transmitters. So when I have 3G coverage there is no roaming icon and everything works fine.
If however I am in a 2G area and using their roaming partner (not sure who yet, possibly Orange) the GPRS will not work unless I go in and tell the phone to search for a network automatically then make a connection straight away. It says there is GPRS signal and connects but I can't actually transfer any data. The GSM standard phone calls and TXT messages work fine without doing that.
If anyone does have an answer on how to add additional home networks I would be gratefull to know too.
I have the same problem with Fido; however, when I put my SIM into a Samsung Jack flashed with Fido ROM, the roaming problem is gone. The Samsung Jack was from Rogers. This leads me to believe that the roaming is somehow set by the ROM.
I don't believe there is anyway you are going to be able to make the Rogers network not think you are a Rogers customer through a registry hack.
Maybe you can find a work around by using those dialing rules?
And the only real fix is to bite the bullet and switch over to a Rogers contract.
Switching over to Rogers will resolve the roaming issue and will finally be rid of the text from 18 for voicemail; however, I don't want to lose my old City Fido plan.
i also face same problem any solution guy's ?
I am on the old $39.99 ATT plan the one that does not have 3G and my with an old “blue” SIM card. I have been using Sony S710a for the past two years which in fact worked fine. A week ago I have obtained ATT Tilt (HTC 8925), unlocked it so that it would read my card and started using it.
Here is the problem that I can’t solve>
Sometimes my phone loses service, completely, and I cannot reconnect to ATT Service. I have tried to find a pattern but so far I am clueless of what might be causing it.
According to my observation:
1. It has been happening in certain neighborhoods.
2. When I do find service and connect to it shows E and then switches to 3G
3. When my phone starts to show 3G it loses connection.
This phenomenon happens only from time to time. Other times I have 3G icon and everythign is fine. I have tried T-mobile card in it and there is no problem. It connects to T-mobile service and has all bars. Thereafter I have put my card into an unlocked Nokia 6300 and my ATT connection works fine. The only thing I can blame is 3G.
Please if anyone knows what this, why its happening and how I can avoid this issue let me know. Thank you.
it looks like I have got a solution...
Im not sure yet, but so far I have installed an application that supposed to keep me away from [3G]. The application that I have installed is Bandswitch. So far it only shows [E] . I have to travel to those areas where I had no service to be sure that this program works. Ill keep you updated on this issue.
go get a new sim card. ATT and Cingular towers were different so some older sim cards have trouble connecting to some towers. its only something like 15 bucks.
when i went to the ATT storeto get my tilt, even though i already had a 64k sim they still upgraded the sim (for free seince i was about to pay 400 bucks).
Its your sim card
The old sim cards don't have enough memory. Get a new one with the 3g logo on it. You should probably upgrade your service too. Or you'll get a big surprise when your bill comes.
I have the same problem here in germany with the O2 3G Network... My phone has a GPRS Connection and when the 3G Icon appears there is a total loss of connection for like 10 seconds and its back to GPRS again... End of the story (like i assumed and wrote to O2 ;P) my SIM Card is too old, new one on the way Should work for you as well, like all the other posters before me claimed
Edit: Oh and it didn't cost me one buck, all inclusive service because i didn't lose or broke my SIM Card. When it is too old to be able to allow you to use your full contract properties, i guess they pretty much have to send you a new new SIM card for free. At least here it works this way
Thank you...
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up. Curently I have 1000 min, nights and weekends from 7pm, free mobile to mobile, free long distance and free incoming SMS. Its highly unlikely that any one of you would give that up and pay more money for less minutes and less services. Right? Thank you. at this point i think im fine with what I have got, in addition to not needing 3G at all. by the way, i think that this program Bandswitch is doing a good job keeping me of 3G. Thank you.
Yarikd said:
The problem is that I dont have a contract and the only way for them to upgrade my sim to 3G is when i sign up.
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Click to collapse
I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
NuShrike said:
I never had to 'upgrade' my sim to 3G, nor sign a new contract. I just took my old GSM SE phone in to ask about service, and they asked if I would like a sim swap to the latest.. Sure, done.
Now works fine with the Kaiser, and never did any form of 3G 'upgrade'.
Click to expand...
Click to collapse
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
Nate731 said:
Were you part of the old ATT Blue network? Cingular actually started giving out 3g cards in early 2006 in my area. I got one with my 8125 where they FIRST came out. So it's possible if you've gotten a phone since then and now that your card is already 3g...
Click to expand...
Click to collapse
You're right, I think it may be important to be on the 'orange network' because 3G never existed for the old at&t wireless 'blue'.
I was always part Cingular, and did go through the free-sim upgrade, but got another one when I just walked in after that.
Well I'm in malaysia, Using Maxis 3G network. I also having problem same symptoms like you guys. What do i realize sometime it give my device freeze for sometime. But the freeze just like for few second. And what do i realize when 3G appear our phone signal become weak. From full bar drop to 2 or 1 bar.
Did u guys having this issue too?
My simcard is 128k if im not mistake.
See this: http://forum.xda-developers.com/showthread.php?t=335074
Most likely the same problem. RMA ahead.
Try this on your phone settings (dialer --> menu --> options) on the network tab is network selection set to automatic? i was experimenting with my phone to see if i could get a better signal and set it to manual and choose my network but when im no a 3G connection its called 3G T-mobile and when not its just called T-mobile and on the manual list its just called T-Mobile so each time i got a 3G connection it would lose signal completely and start searching for i think T-mobile not 3G T-mobile the moment i set it back to Auto and soft-reset it worked fine again.
my phone did this at first, and all i had to do was get a new SIM. they didn't charge me a dime for it at the att store, but if they ask just tell them your phone won't connect and that it's a problem with your SIM
I have the same problem and have a new phone on the way. I already have a 3G sim card.
When you call, they'll probably make you hard reset your phone. Just a heads up.
I have the Diamond from the Rogers network in Canada. It is SIM unlocked and constantly flashed with a variety of different ROMs. I am on the Fido network in Canada, which was purchased by the Rogers network. Ever since Rogers bought Fido, every phone I put my SIM in shows roaming.
Fido has been no help in solving the roaming problem. I have gone through this and many forums and have not found a solution to this problem.
Many individuals have claimed that this is not possible and that it is defined by the network; however, I think the Windows Mobile OS can be tricked to thinking that it is on the home network, due to the following: I have a Samsung SGH-i616 originally from the Rogers network. I have SIM unlocked it and flashed it with the Fido Windows Mobile 6.1 ROM. This phone does not show that it is roaming. Everything works like it is on the home network for this phone.
I am willing to give US$100 to whoever could make a CAB or something that will trick the phone into thinking that it is not roaming. The fix should not just hide the roaming icon. It should make the phone work as if it was on a home network.
Who is willing to solve this problem and claim the fabulous reward???
Everyone that uses an HTC device with Fido suffers from this problem. I know that people on the Telfort network suffer from this roaming problem too. Surely, I am not the only one that has been severely annoyed by this right?
Dude, have a look here http://forum.xda-developers.com/showthread.php?t=503131&highlight=roaming see if that helps.
Thanks for the tip. Have looked into the thread before. Does not offer any help in defining a network as a home network.
If it helps in fixing my problem, all the files on my Samsung i616 (RILGSM.Dll files and such) are at their disposal.
try this (just throwing it out there)
hklm\software\microsoft\mds\cebits\roaming and set it to zero
i see some other registry settings but they do not look like they could be applicable.
Didn't have a registry entry there. Created a new dword called Roaming with value of 0. Rebooted my phone. Still the same. Roaming
Have you tried that other app No Data mentioned in that previous post?
Tried the No Data app. Does not trick phone into thinking it is not roaming. It disables data when roaming. Since my phone thinks it is roaming all the time, it successfully turns off data in my home network.
hameedx said:
I have the Diamond from the Rogers network in Canada. It is SIM unlocked and constantly flashed with a variety of different ROMs. I am on the Fido network in Canada, which was purchased by the Rogers network. Ever since Rogers bought Fido, every phone I put my SIM in shows roaming.
Fido has been no help in solving the roaming problem. I have gone through this and many forums and have not found a solution to this problem.
Many individuals have claimed that this is not possible and that it is defined by the network; however, I think the Windows Mobile OS can be tricked to thinking that it is on the home network, due to the following: I have a Samsung SGH-i616 originally from the Rogers network. I have SIM unlocked it and flashed it with the Fido Windows Mobile 6.1 update. This phone does not show that it is roaming. Everything works like it is on the home network for this phone.
I am willing to give US$100 to whoever could make a CAB or something that will trick the phone into thinking that it is not roaming. The fix should not just hide the roaming icon. It should make the phone work as if it was on a home network.
Who is willing to solve this problem and claim the fabulous reward???
Click to expand...
Click to collapse
How would you like to pay ?
WU or Paypall !!!
If you are able to solve my problem, I will pay you in any method you prefer. PayPal or Western Union is fine by me. Heck, I'll even put dollar bills in an envelope and post it to you if you prefer
A friend of mine is suffering from the same problem and is willing to give $25 to have the problem solved. So the reward is now $125.
If anyone else is having this problem, please put forward your pledge so that an enterprising developer can fix this issue and claim the large bounty.
I was looking for the EXACT same thing and I guess it means there's no solution?
Like you, I'm a Fido customer using a Rogers smartphone (Touch) and it always shows I'm roaming ... some programs can get around it, others cannot, and I get asked "Do you want to enable data connection when roaming? It may cost you." every time.
I'm also having the same problem. It's quite common in Norway, where a couple of big companies own the networks and the other providers "roam" in their network. Annoying.
Maybe you should contact Rogers to get a SIM card of them? Since Rogers bought Fido, so maybe you should get a Rogers card?
I am also having a roaming issue. I have nation wide coverage but when I get out of the state of Wisconsin, I start roaming. I get warnings about I am roaming and additional charges may apply when I open, send, or receive on email, internet, youtube, facebook ... pretty much anything data. I have an unlimited data plan so this shouldn't be an issue? I have nation wide coverage...
Gah! How to disable these warnings? Some adv. config / tweak program or registry edit?
Cybot12999 said:
Maybe you should contact Rogers to get a SIM card of them? Since Rogers bought Fido, so maybe you should get a Rogers card?
Click to expand...
Click to collapse
Can't put a Rogers SIM on the Fido network. Will get a validation error.
Does anybody have any input on how to get this issue fixed. I am very close to canceling my contract with my carrier over this problem
Same Trouble here in Montreal with my Rogers Diamond Phone (unlocked) and SIM fido.
ALWAYS ROAMING Grrrr
And I can't setup e-mail correctly and no home network to!
KaNiMziE
I also have recently activated an HTC Diamond on Fido, and constantly have the roaming icon above. It doesn't really bother me at all, however, I am just concerned about actual roaming charged. Roaming should be defined by the cell towers, correct? So, even though it displays a roaming icon, I am not really roaming at home, and therefore, will not be charged. Could anyone confirm?
Hello all,
I have searched these forums high and low, but could not find a solution to my problem. I have a Kaiser which I use on the Canadian provider Fido. Since late 2004, Fido is a wholly owned subsidiary of Rogers, another Canadian wireless provider. Fido and Rogers now share one same network: Rogers'. My problem is that my Kaiser, having a Fido SIM in it, seems to always think it is roaming because it is connecting to the Rogers network. This causes me a problem since I cannot tell my phone to only download when on my home network, otherwise I would never be able to download anything (since I am always roaming). If I tell my phone to download even when roaming, I cannot control my usage when I actually am roaming in another country. I know there must be some kind of setting somewhere that I can adjust to make my phone think it is not roaming while connected to Rogers' network, I just don't know what it is. No matter what ROM I try, I can't get rid of that pesky "roaming triangle"! My gf's phone, a Samsung Jack, does not think it is forever roaming, so I know it is possible.
Does anyone have any insight on this?
Thanks in advance!
Dom
Hello there.
I have used my kaiser with Saudi Sim card, Lebanese Sim card, Jordanian Sim card and now FIDO sim card. Ive always had this triangle and has never affected my data plan.
bteljuice said:
Hello there.
I have used my kaiser with Saudi Sim card, Lebanese Sim card, Jordanian Sim card and now FIDO sim card. Ive always had this triangle and has never affected my data plan.
Click to expand...
Click to collapse
Me too, I even had my roaming turned off by Fido for some time and the triangle was still there.
Thanks for the input, guys. I know that the roaming icon will not prevent me from accessing 3G data. What it does prevent me from doing, though, is differentiating between "real" roaming (i.e. in another country) and "fake" roaming (i.e. on the Rogers network). As it stands, all settings which can be set to "use 3G data only when not roaming" are ineffective as I would never be able to download anything if they were enabled.
I hope that clears things up. And I hope that someone smarter than I am has a solution for this problem.
Thanks again!
Hello, I have the exact same phone on the exact same fido network and have the roaming triangle as well. It does not affect your data/voice plan at all. (ie. if you are in the Canada, you will not be charged for roaming). This is all explained in the following link:
http://howardforums.com/showthread.php?t=837503
Essentially the gist of it is that you are "roaming" on the rogers network, but since they are the same company, it doesn't matter or affect any of your plans. I have used my 6GB data plan from Fido with no extra charges.
It does effect some programs that do provide options for disabling web traffic when roaming (ie. hotmail push e-mail from windows live) as these programs will always think you are on another network.
What I have done is, predominantly, I use my wifi connection where available and have turned off all the "disabling traffic when roaming" options in various apps. Then in the fido internet (3G;GPRS) settings, I did not include the password. What this does is that when I connect to the internet without wifi it asks me for my password which I then enter to connect. Definitely mildly inconvenient, but prevents me from 'accidentally' connecting to the internet when in the US.
Thanks ibhimani.
I have taken similar measures to prevent roaming fees, but I use MoDaCo's NODATA app, instead. Basically, it allows me to completely turn off all cellular data connections (WiFi remains intact) while I am away.
Still, I don't think this is a real solution; it is a workaround at best. I know there is a way to force the phone to recognize the Rogers network as a "Home" network since my gf's Samsung Jack does not claim to be roaming at all times. I will try to look through the registry on the Jack to see if there is some setting I can tweak to achieve the desired effect. I'll let you all know if I find something.
That would be great. Thanks in advance.
No luck!
Hi all,
After a little research in the registry of my gf's Samsung Jack, I've found that the way the network is handled on it is different than on our HTC. The Samsung uses something called MITSMan.exe (Mobile Intelligent Terminal by Samsung Manager) which can identify the network correctly on her phone, but not on ours. Unfortunately, this is not reusable for us. The search continues. Hopefully, a WinMo HTC device will launch on Fido sometime soon so I can reuse something from it.
If I find anything else, I'll post it here.
I have a Nokia e62 and the Samsung Jack from Fido. Both these phones do not show the roaming icon. Must be some sort of custom firmware brewed for Fido by the manufacturers.
BTW - I am now using a Samsung Omnia II. This shows roaming too.
hameedx said:
I have a Nokia e62 and the Samsung Jack from Fido. Both these phones do not show the roaming icon. Must be some sort of custom firmware brewed for Fido by the manufacturers.
BTW - I am now using a Samsung Omnia II. This shows roaming too.
Click to expand...
Click to collapse
Hi hameedx,
With a Samsung Omnia II, you may be able to make a change to the registry to make it think you're on the home network, if it works like the Samsung Jack. On your Jack, search through the registry for something called MITSman. There should be a value corresponding to Fido's carrier code (MNC-MCC), which is 302-370 (or 302-720, which is Rogers'). It may actually be easier to search for these values. If the Omnia also uses MITSman, then you might be able to make the registry entries on it look like the ones on the Jack. If you need more detail about the registry entries, I could get them when I have access to a Jack again.
I searched the Jack's registry for anything with 302 720 370 72 37. Couldn't find any meaningful entry. Perhaps it is a DLL that we need to replace?
I believe that the Fido Samsung Jack has roaming indicator disabled completely. I used a Telus SIM in the Jack and does not show roaming. The Telus SIM shows roaming when I put it in other unlocked phones.