Guys,
I really appreciate if someone can help.Everything was working great with my Tilt for the past 4 months, just installed Kaiser Tweak and SPB Mobile shell like 4 days back,everything was normal over the last 4 days,this morning for the first time I have turned on bluetooth after installing these two applications (as I always do and sync it to my car bluetooth on the way to work), after turning on the bluetooth just made a quick call which did not even last 1 minute and hanged up, then after driving like around 45 minutes,I picked up my phone to notice that it has turned off totally and does not power on, tried soft reset, taking out the batter and putting it back on,no use.I thought for some reason the battery has died (but I just charged it over all night to 100%),so after coming from work I have connected the charger and for the past more than hr I see a red light, which usually will be orange when u connect ur phone to charge, am it still does not turn on,can anyone let me know what might be the problem.
Am thinking of calling at&t,would there be any problem with replacing the phone under warranty if we install Kaise Tweak and change the settings, as it involves the registry settings.Please help
This is actually a common problem:
http://www.htcwiki.com/thread/959604/Steady+red+light+won't+power+up?t=anon
Try this:
"i fixed plug it into the power source without a battery and press the power button it should light up red and then stop then put in the battery and the light shouldn't light up it should go orange but when you put in the battery turn it on the first try it'll prob shut off and go red try it again should work thank me @ [email protected]"
RLOD
Read this; http://forum.xda-developers.com/showthread.php?t=372266 and this; http://forum.xda-developers.com/showthread.php?p=2023559#post2023559
Then this; http://forum.xda-developers.com/showthread.php?t=369282 and this; http://forum.xda-developers.com/showthread.php?t=383904
I just called the warranty department, they said they can replace the phone, but it would be a reconditioned phone, am not really happy about it, given my phone is just 4 months old,spending so much money on it,getting a refurb phone is not cool,they said I have to speak to customer service about it.
did any one have any luck in convincing the customer service in sending a brand new phone.
Am thinking,if I can have them send me a new phone, why bother to fix this one
anyone had any luck in getting a brand new replacement phone..if so any suggestions appreicated,in what to talk to the customer service guys..
also btw, does installing kaiser tweak void the warranty?
Related
Yes you read right. I been owning a Cingular 8125 since probably May. Ever since I got it the about 2x a month my power button decides not to work, all my phone calls goes automatically to voicemail, and my cell phone will automatically shut off from time to time. I even upgrade the rom and still no luck. So I finally got fed up after I miss 2 job interviews that I call Cingular and ask for a replacement. So I finally got the new device today but turns out my phone decides to start working again. And if Cingular sees that there's no problem they are going to charge me $400. So what can I do to disable the power button and messed up my phone even more then it is?
Just send it back to them, and tell them it's sporatic and that you want it replaced due to it not being reliable.
Hope that will work.[/quote]
honestly i don't think they'll care...
I think the main thing they look for when they receive the phone back is water damage, or damage in general...
they will take it, no need to damage your phone further... i have been through the replacement process many many many times with the 2125 and some other phones..
They don't charge you if you're phone appears to be working properly. They charge you if your phone is damaged by circumstances not covered in the warranty. You're totally fine.
Oh ok thanks. I'm going to ship my old phone tommorow.
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
dieneverknowing said:
First off, I just want to say thanks for anyone who might be able to be of some assistance. I've tried searching google and the forums but haven't had any luck. If I've missed something, please feel free to hit me upside the head with the spoon.
I've recently been having problems with my Tilt regarding charging/battery issues. http://forum.xda-developers.com/showpost.php?p=2220715&postcount=37
Here's a quick rundown of my history...
- Can use Active Sync just fine
- When trying to charge, it says charging but won't charge
- No visible damage to the mini usb plug (at least to me)
- Had accident where the usb cable was pulled out from Tilt
Now...
I recently bought a charger that will just charge the battery separately from the phone until I can get it repaired. It's working fine so far except one issue. Whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself. The power button doesn't seem to be sticking or anything but I guess anything is possible. If anyone has any ideas I would appreciate it very much!!!
(I'm currently running the stock AT&T Rom without any programs installed. Also, I've never had any other Rom flashed on it.)
Click to expand...
Click to collapse
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
bengalih said:
There is an option somewhere in power settings that enables/disables the Tilt from charging when connected to a PC. This may be the cause of the first issue.
However, the fact that it won't stay powered off...I have never heard of that before it sounds like a hardware issue. If your Tilt is still covered under warranty I would get it replaced.
Click to expand...
Click to collapse
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
dieneverknowing said:
Thanks for the reply! I tried adjusting that setting along with any other settings I could find regarding power but all without any luck.
I'm pretty sure it's a hardware issue as well, but I guess what I'm really wondering is if any one can make a semi-educated guess as to whether this could be involved with my mini usb plug issue or if the motherboard is just screwed
I'd love to send it in for a replacement but of course my warranty expired 5 days before the problems started
Click to expand...
Click to collapse
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
bengalih said:
I'm not a hardware guru with HTC, although I have alot of experience troubleshooting PCs and Servers. I would say that it is unlikely that the USB port is what is causing the device to keep turning on.
In any event, are you qualified or ready to try an replace either one yourself (usb port or motherboard)?
There are 3rd party services that will fix the device...but they aren't cheap...it can cost $1-200 bucks or maybe more.
Click to expand...
Click to collapse
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
bengalih said:
Are you running the Stock ROM/Radio/SPL? Or did you flash anything new?
You may want to revert everything back to defaults and see if the problem persists.
Click to expand...
Click to collapse
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
dieneverknowing said:
I'm handy with computer hardware and everything but not really with small electronics. I was willing to send it to a repair shop to have the usb plug replaced in hopes of fixing my charging problems but now I'm not sure if it'll be worth it if there's a bigger/more expensive problem.
I'm currently and always have been on the Stock Rom. I bought the phone as a refurb so who knows if someone here had it before me and flashed a bunch of roms . But since I've had it I've kept it running the stock AT&T rom. I also did a hard reset after I noticed the problem but it help anything.
Click to expand...
Click to collapse
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
bengalih said:
Hmm..yeah...refurb doesn't sit well with me.
At least the problem isn't a crippling one...since you can charge it with a stand-alone charger. As far as not staying off....that's kind of annoying, but I don't generally turn my Tilt completely off. You can always just put all the power saving stuff on to cut down on battery.
So, it seems like something you may have to live with, or pay for repairs. Hopefully someone can offer a better miracle cure than those suggestions...
Click to expand...
Click to collapse
I was a little weary of buying a refurb at first, but it was actually in great condition and worked just fine until when I accidentally kicked the cable out of it. But thanks for the suggestions. And you're right, it's still very usable, just a bit more of a hassle right now. Hopefully someone out there has something for me.
Exact same problem as dieneverknowing. I am going to try some new batteries and see what happens.
- When trying to charge, it says charging but does not charge
- bought a charger that will just charge the battery separately - working fine so far except one issue.
- whenever I try to power off the device (hold the power button till prompted to turn off), it'll power off then it'll power itself back on after 3 seconds. I did a hard reset to see if that would fix anything but it didn't. The only way to keep the phone off is to take out the battery. But once I put the battery back in, it'll power on by itself.
im having the same issue on my old tilt. i took it apart. and still no luck . no visible damage, gonna clean everything and put it back together.
was this problem ever solved. sorry for bumping an old thread. But this is my same issue.
Hey don't worry about bumping an old thread. I meant to do the same when I got my phone fixed.
Turns out it was the sync connector that had damage. I sent it to PPC Techs for this service and it made it like new. I never tried to take it apart, but I could only assume that at some point in time, one of the pins in the connector became separated from the motherboard.
thats what it looks like to me. i have it narrowed down to the board with the usb connector. but not sure yet. How much was that service. i would replace it my self if i can find that part at frys today.
Service was $80, and then you had to pay shipping both ways. I had looked into replacing it myself, but my small electronic skills aren't good enough for me to risk it on a pricy phone. I remember seeing the connector part somewhere online for $40 I believe, but I can't remember where though.
But PPC Techs had it repaired in less then 24 hrs after receiving it. And they did a great job. It feels more solid then when I had originally bought the phone.
Hi all, just wondering if anyone else has had this problem...
Last week, on a very hot day in Australia (36*C), I received an SMS message whilst the phone was charging....
Anyway, this turned the Diamond on, and it connected to Wifi, and stayed powered up (for some reason) for a couple of hours....
Anyway, the phone was very very hot when I unplugged it, and since then it has been playing up very badly...
The problem has been getting worse and worse, and Now I am at the stage where the phone is almost bricked !
When I switch on the phone, I am presented with a white screen. (It doesnt boot up)
If I power up holding down the Volume Down, Rest, Power Button, I can get into the bootloader screen.
I can even reflash the phone with a new Rom....
If I reflash, the phone may run for a minute or so, then crash, and refuse to power on..... (Same problem as above)
Im reluctant to send the phone off for warranty, as they cannot give me an estimate of if it can be fixed, when it will be fixed, or what day of the week it is.....
Has anyone else had this problem, and if so, how did they fix it ??????
(Im hoping I just got a dud version... I love this phone, but I am hoping this is not a common problem !?!?!?!)
Cheers for any help anyone provides !!!!!
try removing battery for 10-15 and make sure your running a 1.93 rom because 1.37 and older are known for heat issues.
you may have already done this, but its not in your first post and there are order of operations to follow.
hey buddy even i hav the same problem..it just restarts after heating up..and after 2 restarts it doesnt even go beyond 1st diamond loading screen...dont know what to do....
Guys, send your phones back to repaired or replaced. Just explain to your provider what is going on and I'm sure they'll try to help.
yea buddy...i guess so...thats the best way i can get my diamond fixed..
Being new to Sony Xperia phones in particular and Android in general, are there any "standard fixes" for when a phone seems to be dead?
After routinely putting the phone to sleep with about 35% battery capacity left, I now can not rouse the phone, nor charge it.
Long press (20 seconds) of power button was my first try. Pressing the yellow reset button in the compartment with the SIM was next. Neither had any effect. Tried a recommendation I read to press the power button and volume down button. Nothing. Charging via the wall wart on mains power and via computer USB port seems to be not working as well -- at least no notification light is on. I will leave it plugged in for a few hours to see what happens, JIC.
Any other things I should try before taking it back to the Sony store? Not sure the stores here in Thailand even take back defective phones as they are not bona-fide Sony stores. They are licensed resellers.
I bought the phone on 18-October-2014, and have not done any rooting or "modding," just normal (?) user actions like adding a few apps and making a few calls.
I think you've done everything to get the phone up and running, take it back to the shop and ask for a replacement or your money back. That would work in uk not sure about where you are?
Thanks. I was hoping there was some esoteric ritual I could perform.
I'm going to wait a day or so to see if it resurrects, like a few people have reported. If it remains unresponsive, I'll try the store. I also seem to recall seeing a Sony repair center someplace.
Same problem
Great, you're not alone out there.
I got my Sony Z3 Compact on the 25th of October. Also didn't do any unsupported things with it. No unlocking, no rooting or tweaking. Only original apps from App Store.
After long-pressing the on/off button, I selected the restart option on the screen. Then everything just stopped. A brick.
Tried power+volDown (nothing happens), tried USB connecting to Sony flash tool "Emma" (nothing happens when connecting to a PC, basically the same as not connecting a cable to anything, device manager doesn't find any device connected), tried yellow hard-power button. Nothing happens - a complete brick. Even after connecting a charger, the light does not come up. The battery was almost full (about 90%) at the moment of disaster.
Gotta carry it to the service.
Did you fix your brick?
Phoneless in Thailand
No, I couldn't revive my phone. I took the phone to the Sony-licensed store where I bought it and they wouldn't replace/refund it. They only replace within seven days of purchase, and I went to the store on day #11. (The phone bricked on day #9, but I waited a full 24-hour period to see if letting the battery drain further might help.)
Took the phone to the "Sony Service Center" which is only a collection center to send damaged goods to Bangkok, a two-hour drive up the road. I should expect to hear from them in "three to four weeks." Having lived in Thailand for as long as I have, that translates to "You'll be lucky to have your phone back by New Years Day." Considering they should get the phone within a day, they must have a LOT of damaged products in queue if I can't even get a status report for at least three weeks.
Hope you have better luck.
Luckily I got my brick replaced on 12th of November. So far so good - the new Sony Xperia Z3 Compact is working and I love it. Hope you will also meet your beloved soon...
Hi,
First of all, Sorry for Bad English, Bear with me.
Long Story, Short!
It keeps happening!
It would turn off, won't reboot
Won't take charging
I will leave it for a while
If I leave it off after when I am tired trying to turn it on, a few hours later It will be WARM like it was being used, Then I would plugin again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
I ERASE EVERYTHING, FACTORY RESET IT, and This time.. IT would work for more than 10-12min,
I will install apps, login into the account, and then again... The same thing would start to happen! !
What Really Happen? Day ZERO!
I bought this Red Magic 3 phone 3 months ago and it was working super awesome and everything was great until last week after a 30-40 min gaming session on this phone, I went back to sleep and kept the phone on the table.
The next morning I noticed that the mobile is turned off, I thought Maybe battery drained so I plugged in to charge and continued with my morning routine.
After an hour I noticed that mobile is still not charging I tried plugging in and out multiple times and it didn't start charging, I checked the Data Cable on my MI MAX 2 (that also supports Type C) and Cable and Adapter were working fine.
I immediately realized that SOMETHING IS WRONG!!!
I saw some youtube video and I tried that Vol Key + Power Key thing and that Bios look alike menu opened up, I can see all the reboot, recovery boot, etc option but nothing worked.
So I picked the WIPE DATA option and It worked, Formatted the Phone and IT REBOOTED.
I figured maybe some software issue was causing it.
BUT SINCE THAT DAY it keeps happening!
It would turn off, won't reboot
Won't take charge when I plugin
I will leave it for a while
a few hours later It will be WARM like it was being used, Then I would plug in again and THIS TIME IT WOULD TAKE CHARGE and EVEN REBOOT!!
After when I am using it for a while (10-12min) GOES BACK TO POINT 1
Service Center
They are no help! They don't know what is wrong with it, Even they formatted it in front of me they did the Factory RESET it, I tried using it in Front of them for a while and the SAME THING HAPPENED!
then they installed some updates using some official package.
But still,
IT would work for more than 10-12min,
I will install apps, login in the account
suddenly... The same thing would start happening again!
Their Resolution is :
Motherboard issue and I will have to get the motherboard replaced.
This simply means EVEN THEY DON'T KNOW WHAT IS WRONG WITH IT and CHANGING EVERYTHING is their SOLUTION!
and they said it won't be covered on the warranty! Because the warranty has been voided BECAUSE THERE IS A SMALL CHIP on the phone! -_- which happens to be 40-50 days old.
I know is their Excuse to get money from me! Now I don't know what to do with it.
For me it was my first expensive mobile. I never bought a mobile for more than 200$.
Same thing for me.
Germany, Europe.
Download Ampere.
What's your battery health at, voltage, and how many ma draw when just sitting in that app.
I've learned my lesson with this company. A couple of extra capacitative buttons and a large battery are not a reason to buy a phone. The build quality is ok, the software abysmal (I still get random **** getting pressed when I unlock the phone), and support horrendous. Do yourself a favor, threaten to speak with the governing authority in your country regarding warranties. Tell them a small crack on the screen is not indicative of internal damage. Tell them you will post a youtube review of the company and phone if they do not abide by their warranty and fix your phone.
Once you fix your phone, sell it and cut your losses.
When will people learn YouTube won't do anything. You need subscribers to have any kind of weight. I'm at 2.4m lol.
I don't know the warranty laws in your country. I know here they have to prove that what you did was the cause. Nubia is really shady and not only scams but will flat out lie all the time. I seen people had bad battery's and they say they need a replacement board.
Just let me know what I asked and we can start going in a little deeper. Start off with the basics then move into some other stuff. Could be a simple easy fix.
Some off topic posts are removed. Please remember our rules and post constructive content. Thank you.
Any update?
I'm curious to see if this is a battery issue or something else
Mineapple said:
Same thing for me.
Germany, Europe.
Click to expand...
Click to collapse
So What did You do....!
Ok I attempted to help you trouble shoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
bignazpwns said:
Ok I attempted to help you troubleshoot this issue and get it fixed but it's pretty clear this is an uphill battle and a waste of my time.
Click to expand...
Click to collapse
Thanks for your time.
I got the Battery Replaced thinking it was the issue but right after the installation. I turned it on to use it and it didn't work... I am still facing the same issue.. Meaning Battery was fine.. there is something else that causing it to turn off like this..!
Still, it acts like in COMA, then it heats up, I will charge it, It will boot.. If I will try using it ..it will turn off and won't turn back on!
bignazpwns said:
Any update?
I'm curious to see if this is a battery issue or something else
Click to expand...
Click to collapse
Well.. I got the battery replaced and it was a waste of another 2,000INR. Still Facing the same issue. This means this Turning Off issue is not caused by the Battery.. It is due to something else..! :crying: