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So here's the deal...while making lunch over the weekend, my 3yr old son was able to grab my 8125 off of my desk, and continued to try to be like daddy, grabbing a metal pen and writting on my device. In the process, sccratching the screen to all hell, almost to the point of cracking. Understandably, I know where my mistake was.
I'd love to get a new phone now, but would rather not shell out a couple hundred more bucks. Is there any fool proof return "problems" to send to Cingular, for them to replace it? But then agan, it was my fault, so I mine as well just shell out the clams for a new one.
Any thoughts on returns?
Since it is going to be obvious that the device was physically damaged and not defective, you're kind of in a heck of a bind when it comes to wanting to return your 8125. You may just have to suck it up and fork out the money for a new one.
If you search a little, I believe there's a thread about getting in with some other users to bulk order replacement screens for the Wizard. That may be a thought to take into consideration in your situation.
Don't u have insurance thru ur carrier? Just tell them u lost it..I think it cost me $50 last time...up from $35.
Hello,
I think HTC Kaiser's screen is too delicate. Mine got cracked yesterday very easily. I've had many PDA phones and it never happened to me.
Does anyone know where can I get a replacement screen?
Thanks,
Mario.
How did it crack, you pushed too hard when trying to use TouchFlo? it fell. Cause there has to be a reason that gives you the impression the screen is too delicate
ha ha, that sucks
Well, depending on how long you've had it, maybe it's covered under the 30 day warranty for return? I can't imagine how someone could break it, so it sounds like manufacturing defect to me??
Sound good to you??
Give it a try....
Let us know how it happened and if you get it fixed!
Good luck!
And to Doug2873... Don't make the guy feel worse than I'm sure he already does!!
Doug2873 said:
ha ha, you suck and just lost at least $750
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What are you 12 years old?
d
I have replacement LCD screens for the Kaiser / TYTN II.
PM me with your email address and country. I will send you a photo of the replacement screen, and a estimate for shipping.
dwella said:
What are you 12 years old?
d
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ya sorry. i only paid 299 for my tilt without needing to reup for 2 years (thank you corporate america and your service deals) so i guess i cant really feel that pain of the tytn ii retail owner
njbridges said:
I have replacement LCD screens for the Kaiser / TYTN II.
PM me with your email address and country. I will send you a photo of the replacement screen, and a estimate for shipping.
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do you have any other parts?
When I read certain posts in these forums, I wonder: So annoying online.... what it would be like to meet these people in real life? Although I guess everybody has one of these in their office...
joeonsunset said:
When I read certain posts in these forums, I wonder: So annoying online.... what it would be like to meet these people in real life? Although I guess everybody has one of these in their office...
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Amen I agree
d
Thank you all for your replies...I live in Mexico City and currently I'm in the US and there's no way of getting a replacement screen. HTC asked me to ship them the unit and they would charge between $170 and $350 USD for fixing it.
njbridges: I sent you a PM with my contact info.
I think we need a hard case for this device. Has anyone seen one?
Mine cracked because someone pushed me and I fell on it.
Thanks!
Regards,
MN
I think if SOMEONE fell on any PDA out there, the screen cracks is no wonmder. i think...
I read a Post where someone have cracked his PDA (i think mda3) because it feld off off the front window on his car and down to the gearbrick(?).. and it cracks the screen 2times.
I don´t have the feeling that the screen is more sensible as other screens...
Sorry for the engl. i´m from germany.
cu
sksaustin
I too cracked my screen pretty traumatized about it, superiorgadgets is looking into it, but I will pm njbridges as well as a backup.
I'm unable to get the cracked screen out of the device, I have all the screwdrivers but I can't find a way of opening the Kaiser.
Any ideas?
Hope this helps: http://forum.xda-developers.com/showthread.php?t=337102
Mine just cracked today, for no reason. It has never been dropped or abused, it's in new condition, not a nick or scratch on it, I'm extremely careful. It was on the counter charging and I went to take it off the charger and saw the screen was cracked. I called ATT and they told me I'm SOL, it would be $498 to repair.
yeah if u are comfortable best bet do it yourself and save $300-$400
I found the part for about $100 from another member here. I'm tempted to just replace it and sell this phone. While I loved the 8525, I haven't been particularly happy with the 8925. Maybe it would be better with newer firmware, but I won't know now unless I replace the screen. I wonder what it's worth for parts......
Mine has never been dropped, but after reading how easy is to break it I'm really concerned...
I have dropped my old 8125 like 10 times and it's still working like the first day...
I just ordered the replacement screen from njbridges today. I'll post after I've received the parts and add my 2 cents. If anybody is going to break something in this replacement process, it will be me. I'm completely inept at using tools. I can barely even change the batteries in my kids' toys.
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
l3urton32 said:
As this is my first post I would just first like to say thank you to everyone who has contributed to this forum, without it this new smart phone user/AT&T subscriber wouldn't have been able to figure anything out.
Long story short: I just bought a new Tilt like three weeks ago and the LCD is already cracked. AT&T doesn't offer insurance on this phone and I am not entirely sure about HTC's manufacturers warranty. I checked across the forums and found some good information regarding replacing broken Tilt LCD screens, it all just seems fairly old. What I am wondering is what is the cheapest, easiest way to fix the LCD on the Tilt? Right now the cheapest I can find the LCD/Touchscreen combo with the right tools is $69.99 plus $12.99 S+H. Is this the best bet? Any other options I haven't thought of yet?
Also, I can't seem to find detailed picture instructions regarding the LCD swap anywhere on the forum? So where are the best directions for this online?
Now, time for a little rant. How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month. The least they could offer their highest paying customers is a chance for insurance. By not offering insurance to their customers AT&T is basically saying "Piss off, oh, and make sure you pay your bill on time!" with a permanent smile on their face as they walk to the bank with our money. I'm sick of phone companies saying "I'm sorry, theres nothing I can do for you" to the customers that finance their paychecks, vacations, and replacement trophy wives boob jobs. I understand it's a service based industry and everyone wants their service, giving them the ultimate upper hand in the situation. But let's start thinking a little bit more with our heads and a little less with our wallets. It's time for these places to realize how ridiculous they are sometimes.
Apologize for the missive their, but man did it feel good.
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Mike Channon has links to Disassembly guides. Try a search for "Kaiser Disassembly Guide." My expert opinion, remember advise it worth waht you pay for it , is that the $70 is a good deal.
EDIT: I'm in a good mood. Searched for you today. Kaiser Disassembly Guides.
And s response to your rant. See this is why Mobile Phone Companies have the WORSE customer service rating of ANY business.
yea I cracked my screen as well about a month after having it.. I ended up buying a screen replacement for 115 off of ebay...
But now be careful... When i broke my screen, I thought that was the only damage the phone took... well the impact was right above where the sim tray is... and it damaged it as well.. my phone wasn't able to read sim cards anymore after replacing the screen... So I did a bold move, and told AT&T warranty support that my phone all of a sudden didnt read my card anymore.. i sent it back to them, and they sent me a replacement...
they could have charged me $400 for sending them a broken "out-of-warranty" item but i lucked out
l3urton32 said:
..How the hell does AT&T not offer insurance for a phone that retails for over $300 brand new? Let's get serious here, it's an expensive piece of gadgetry that I happen to pay a lot of money for to use every month...
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That is exactly why they don't provide insurance for it. I asked a friend who works for them and he said that was the main reason. However if you live in dc metropolitan area there is a company called "Simply wireless" that offers insurance for any kind of mobile device and its 60 or 70 bucks upfront one time and insurance is good until something happens to device. Didn't get it myself but could be worth looking into.
p.s. i was also going to refer you to micheal but i Jimmy's already done it
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
Thanks
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
I used to work for Simply Wireless, and Mobile Solutions.. both a crooks.. dont buy from them, and definietly dont buy their insurance...
even though they are trying to clean their act up, their are 100% sales driven and dont give a f*ck bout their customer... trust me like i said, i worked for them...
if ur in the DC metro area, check out Wireless Jungle, they are located in Burke, Manassas, Herndon, and other parts of NoVA, they are excellent imo
l3urton32 said:
Thanks to both of you already. Jimmy thanks for posting those directions, they look a little more intense than I thought but I don't think I'll have a problem replacing it myself. the $70 is way cheaper than the $170 from pocketpctechs.com
How would I make sure everything else is working fine on my phone? It's still syncing fine with my laptop and sends/receives calls, so I imagine its still fine. Is there a SIM access point through WMDC? Just to check that?
Also, anyone know any other ways to possibly get around this warranty here? The screen broke this morning, and I'm still not entirely sure how it happened. I had left my wall charger back home and only had my usb plug to charge my phone from. I woke up to the screen cracked and my phone being really really hot. The phone was at the foot of my bed, so I am not ruling anything out like me accidentally pushing in the screen, but has there ever been issues with the Kaiser's over heating and popping their LCD screen?
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honestly i doubt heat caused it... looking at my phone, i have enough room to stick my fingernail under the casing sourrounding the screen, so there is alittle room to move in case heat does expand the internals. My phone has gotten pretty damn hot before, to the point where i couldnt hold it (forgot it in the car with wifi bt and gps on... in 105F temp) and it was still fine....
I dont condone this... but when i broke my screen, i was extreemly careful in replacing it, and made sure not to add any additional scratches... once i was done, the phone looked like it did on day 1... so when i sent it back to AT&T there was no way they could tell it had been cracked open...
if ur phone still rings, and u can answer the calls, u should be ok...
I actually had the insurance prior to switching over to the tilt in October. In December my screen cracked and I called them and they said that since I was a long standing customer, they would replace it. they sent me a refurbished phone in 2 days.
I broke the scren again in February and this time I did not call immediately. about a month later I went past the store and told him the situation and he said to call again. I did and they sent me another one. they canceled my policy because I had two claims in one year. but they told me that I could pick it up again in a year.
Moral: always ask...you never know!
Awesome, more good info from everyone. I'm from the Rochester, NY area. Any idea if theres some sort of place that will insure any branded phones in my area? Google is failing me here. Also, do these places have to check your phone before they insure it? If theres some way I can get around that and put insurance on my phone I would just wait like a week and send it in...
yea if they "forget" to remove the insurance plan... or if u ask a stupid rep to add it, and they do... ur golden, and they will replace ur phone... I'm still grandfathered in with my insruance
btw kendall sent u a pm
so maybe AT&T is getting a little smarter. I called and got 4 different customer service reps and all of them told me it was ineligible...no luck with the bull**** approach. HTC USA said no go on everything too... I am getting a little fed up here. I have had this phone for only 3 weeks and everywhere I go everybody pretty much just dismisses me. My favorite dialog of the day came with one AT&T rep who was pissed off at more than just me trying to get an answer from her. And this is after she already told me the Tilt was ineligible for insurance
Me: So basically what your trying to say is that if I break my phone I'm pretty much screwed
AT&T Lady: umm... well. You can apply to get insurance on your phone and than you would be covered.
Me: you just told me I can't put insurance on my phone at all and you can't fix it for me
AT&T Lady: Wait. You can't put insurance on this? Hang on. (here she put me on hold to, what I assume at least, check her facts again) Alright Mr. Davis we can't insure your phone. Can I offer you a replacement Tilt at full retail price?
Let's get it it together AT&T, support the customers that pay your bills. We don't get the corporate discounts you get so it's a little ridiculous having to deal with all this crap.
Suggestion here...add an LCD Replacement walk-through to the Kaiser specific Wiki...or perhaps a whole section concerning DIY repairs and mods...Just something concise so it's a little easier to find. Thanks again to everyone though.
Lcd Screen
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
belize2004 said:
the cheapest i found was $65 for the lcd and $8 Shipping from. WWW.HTCLCD.COM comes with the tools to replace it.
Good instructions also on their website.
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Thanks a lot! I'm ordering now and will see how it all works out.
I found a new place that will replace the screen with quick turnaround for $125
www.northbayelectronics.com
I am sending mine today!
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
that auction appears to just be for the touch screen overlay, not the LCD screen.
ericmcintire said:
well my screen cracked... anyone think of a reason this replacement screen won't work? I bought it just now, $14, no big deal if it isn't what I need... but can anyone see how this might not be what I need?
http://cgi.ebay.com/TOUCH-SCREEN-FO...NameZWD4VQQcmdZViewItemQQ_trksidZp1638Q2em124
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I'm trying it. Please see:
http://forum.xda-developers.com/showthread.php?t=337102&page=10
and the page after. Should be interesting.
i ordered from htclcd.com (redirects to blackberry8100parts.com) on tuesday afternoon; i just received it from DHL. came in two separate boxes, one was the screen and tool, the other was another tool (different sizes). price was 68.80 including shipping from omaha, ne to knoxville, tn. regrettably i left the tilt at home so i can't do the replacement in the office today; i'll update when i've done the replacement (successfull or otherwise...) this evening or tomorrow morning. i'll try to remember to take some pics.
take off the four outer screws, and GENTLY GENTLY GENTLY pry the outer plastic bezel/frame off. you have to remove a philips head screw inside and to the left of the ear-peice speaker (as you look at the board from the back of the ear-peice (i.e. the inside of the bezel); i did not put this screw back on when re-assembling, i did pry the ear-piece connectors up a little to make sure they had enough stroke to make contact. you will need to remove GENTLY the adhesive that holds the sim-carrier to the back of the screen. once the parts are apart you can see the plug to remove the screen from the back of the button pad. reverse to reassemble. you do not have remove any peices from the main body or remove the screen from the main body IF you are only replacing the touch screen. i'll have my pics uploaded some time tomorrow. FYI, htclcd.com did not include the "plastic tool" that you are to use to pry the bezel off with but judicious use of a micro-driver and a guitar pick got the job done; for 20$US less than the competition and 2 day delivery, i am very happy with my purchase from them (htclcd.com = blackberry8100parts.com).
cheers all!
Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!
filo4u said:
Since AT&T discontinued the tilt what will they exchange my phone for?? will it be something with lesser value? or will it be the fuze? i heard that at&t starts offering warranty right before they discontinue the phone your purchasing.. do they do that so they can rip u off? has anyone here previously reported there phone missing? what did they exchange it for? any help would be great thanx!
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well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared
I read that they are just pulling it from AT$T stores,but that it will still be manufactured and available at AT&T online only.
thesire said:
well i doubt that they will replace it with a fuze yet. I mean they have to run out of tilts (including refurb's) before they replace it with another phone. Once that happens than they will offer you the next most competant phone to replace yours.. which will be the fuze eventually.
However depending on when you got your tilt you have a 1 year warranty on it so there is no way att can rip you of that. That warranty is effective from the day of purchase. Att, however, just started (about a month ago) offering insurance for the tilt; this was not available before.
When you report your phone as lost ... that isn't a device defect that is your mistake (in their eyes) for being careless. In order for you to get a replacement under these circumstances you need to have insurance otherwise you are SOL (sh*t out of luck). However, bear in mind the deductible for replacing a tilt is 150.00 dollars so this really doesn't do any good what so ever as alot of members here are selling their tilts for that price.
Hope this helps get rid of confusion ... than again it might not as we live on a planet that revolves around itself and around a star ... and agh that is confusing... am i floating .. walking .. damn which side is flat (no wait earth is round nothing is flat) .. than how come i don't fall ... aah thank you sir isaac newton for that info... confusion cleared
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thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?
filo4u said:
thank u so much for clearing that up.. 1 more question though if i go to a store that has run out of the tilts will they be able to give me a fuze? or would i need to wait for at&t to send me one?
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no exchanges are done through customer service (99%) not at store level. They won't be able to help you out they'll give you 800 number for customer service and they will handle that for you.
Or........
You could use the "Search Button" and see that this is already well under discussion
Check Out This Thread
Hey guys, have searched everywhere, both my boards are fried in my tilts... one my screen gets all weird colors after i wake it up from sleep... (fine after i reboot but once i sleep and come back on the color gets really funky) and the other the keyboard light is ON ALL the time, closed or open keyboard light is on all the time.... I have taken them both apart to no avail, im figuring the motherboards might have gotten a little fried while i was in the hottub and the steam got to them? Anyone know where to get them?
really?....
None knows where to get a motherboard or fix these problems?...
Did you ever find a source for a motherboard? I'm in need of one too...
www.ppctechs.com
jdwilson said:
www.ppctechs.com
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I saw everything BUT motherboads. Did I miss something?
Thanks for the reply.
I'm in need of a board too because, of all things, my reset button broke. It appears that your best bet is to buy a broken screen phone or something similarly damaged but still functional.
anyone have any luck on this?
I just found this place on Google. But why pay $175 when you can get a Tilt on Ebay or Craigslist for that amount.
WillardZ said:
I just found this place on Google. But why pay $175 when you can get a Tilt on Ebay or Craigslist for that amount.
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Nice find. But I agree, for the price, I would not pay that for just the Motherboard. I called them to see if they would sell the MB without labor, and they said no, they only offer parts with services. For less money, I will end up buying another Tilt on eBay and then have extra parts for future repairs.
I would try Craigslist first, you might find one close to you that you can see/hold before buying. Good luck.