Related
I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
Click to expand...
Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
Click to expand...
Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
Click to expand...
Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
Click to expand...
Click to collapse
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
Click to expand...
Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
Click to expand...
Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
Click to expand...
Click to collapse
Hi Guys,
Was just hoping for some feedback - has anyone tried getting HTC to warranty repair a phone that does not have all the original roms on it?
I need to send mine back for what is clearly a damaged / faulty mini USB port and have managed to restore the original Radio / OS and splash (by using microSD card) but am unable to downgrade the H-SPL 3.56 to the original because the process requires the USB connection.
Any experiences that you have with this kind of thing may be a good indication to the response I and many others may get...
Thank you in advance
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
peterfnet said:
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
Click to expand...
Click to collapse
The problem with the steps above are that you cannot flash an SPL using anything other than USB.
peterfnet said:
Steps for reverting back to stock
http://forum.xda-developers.com/showthread.php?t=335568
Steps to flash with MicroSD since your USB is dead
http://wiki.xda-developers.com/index.php?pagename=KaiserSDFlash
Here you go. I would never return a device without stock software on it.
Click to expand...
Click to collapse
The problem is: he has Hard SPL on not the OEM SPL and without USB you cannot flash a new SPL.
The question still stands.
I have read threads before of people returning phones with new SPL's and getting away with it, but I think thats ATT.
Also, I think this would be better in the Kaiser General Forum in future (or if any mods want to move it).
Thanks
Dave
My bad, thanks for correction. News to me! I'd like to see how this plays out, too.
I always sent my device with modded spl, no problems yet (germany)
Had the same problem (faulty usb-connector). Sent my device for repair, with custom rom and hardspl on it. 3 Days later it came back repaired. No fuss about the rom or anything.
a friend sent his touch to htc for repair with non-stock spl. came back 3 weeks later and was repaired (germany)
IMHO, if still using custom ROM, it's very noticeable to the service guy, different layouts, apps, settings. But if you've revert to stock ROM, the hardspl would be barely noticed.
I sent my JasJam (Hermes) with original ROM but HardSPL'd, and they didn't noticed. At least, they didnt ask. =)
It's my understanding from the ATT rep that services our corporate account that the chances are pretty slim that they'd notice or give you any grief over a boot loader. It's just not something that's checked. In fact, chances are pretty slim they'll even notice a different rom either in most cases as they just don't troubleshoot at that level often, but I wouldn't take that chance.
According to our rep, for the most part they just replace the phone, rather than repair it, and then fix/reflash the phone you turn in and sell it as a refurb.
YMMV depending on your carrier, of course, but that's what our ATT guy told me when I expressed concern about my own phone.
peace,
Aielman
Just wondering how much people paid to have their usb ports fixed from HTC? Got a refurb from AT&T and my port broke right after the 30 warranty expired...
returning a tilt with broken USB in NYC
hey all,
i returned my tilt at the ATT warranty center in NYC three weeks ago.
they tried plugging in the USB, saw it didn't work, brought out a refurb (which was in very good condition, although you keep your battery and stylus) and that was that. as USB was broken i could not flash back to stock and had to take my chances. as of now, no issues with new phone or charge on my att or cc bill for new phone (b/c of a warranty breach).
so in my case, all good. always be polite and patient with the service folk.
they are there to help but not to be messed with.
as of now, i am not reflashing my tilt until after the official ROM is released.
once thats released for TILTs and new ROMs for TILTs have been cooked I'll think about it again. i had been using Dutty 4/29 and L26v9.
and in general it was fine. other ROMs always left me with unacceptable freeze issues. i have installed almost all of what I want with CABs and since I have done that my phone is faster and more stable than it was with cooked ROMs.
hope that helps.
michael
Thank you all for your replies... I am dealing with HTC directly in UK. I will let you know how I get on with my non-original SPL.
(If I remember and am not overly distracted with belated joy or depression).
Just to let you folks know, HTC fixed it (replaced main board).
Obviously now on stock rom (need to unlock again bah!).
Was hoping for updated ROM, but didn't get it DOUBLE BAH!
Hi guys.
I'm interested in buying a Kaiser.
I'd flash the rom with Tir v10k, seems working good.
What do you think of this smartphone?
I usually use Nokia with Symbian, just wanted that for trying it.
Is it the same if I get a V1615, Mda Vario III, P4550, Htc Tytn II, Xda Stellar? Or not?
I'm trying to buy it on Ebay, sometimes you can get a good price, I don't want to pay it more than 200€.
I found the utility for unlocking it, in case of device locked to some operator: it's not difficult the operation, right?
Tell me what you think.
Thanks
I also used to use nokia symbian phones but beleive me bro once i got a tytn2 and started flashing roms and "buying" programs for it i wil NEVER go back to a symbian phone the wm phone are so much more versatile than symbian.
The unlocking process is very simple its just like installing a game to you pc as long as you follow the instructions you cant go wrong (well most cant).
Would highly recommend a kaiser/tynt2 also opposed to buying one off e-bay there is a site selling them brand new for around £260 maybe £240 cant remember have a google,would be better if you cant get it new for warranty purposes.
Enjoy your phone when you get it,i am due an upgrade now but regardless of getting a new phone i am not going to sell my tytn 2.
Also i have just posted about anyone who has bricked there kaiser/tytn2 because i didnt take very good care of my housing and am looking to buy a second hand good condition housing,so USE the pouch it comes with because it will chip easily if you drop it, i just paid £25.88 just for a battery cover for it so be warned.
Thanks so much for fast reply.
Can you give some examples of useful sofwares for Windows Mobile?
I cannot find the site you're talking about for taking a new one. Do you think they have many problems that I should need warranty? I don't want a phone for bringing it to assistance every month. Is warranty European on these products?
Thanks
superpax said:
Thanks so much for fast reply.
Can you give some examples of useful sofwares for Windows Mobile?
I cannot find the site you're talking about for taking a new one. Do you think they have many problems that I should need warranty? I don't want a phone for bringing it to assistance every month. Is warranty European on these products?
Thanks
Click to expand...
Click to collapse
The softwares that are usefull all depend on what you are going to be using the phone for...there are many different UI (User Interfaces) available to download like htc home,manilla 2d/3d, spb mobile shell just to mention a few it all depends on what you want on your home screen.
The warranty is the manafacturers warranty which means that if theres is a manafacturers fault with the device you can send it back for upto one year,some phones will allways be sent out with a fault that got past the manafacturers tests but not very often but it does sometimes happen and if your the unlucky person that gets that one in ten thousand phone you will want to send it back.
I personally have had no problem with my tytn2,there is so much software out there for all walks of life.
I wil try and find that site for you...
Heres one...
http://www.superetrader.co.uk/produ...2710&gad=CMDIu8kDEgg-s_Nh2Zr1URiY3OT-AyCY9p4z
Not quite £260 but close
And another:
http://digitaltechmart.com/product_info.php?currency=GBP&ref=252&products_id=11398
Although I never dropped my X1, the casing has broken at many places. I went to the shop and I demanded that they send it in for repair. I have been told that I can't exchange my X1 unless I can prove internal problems. Now I want to brick the device so I can get it exchanged.
The best would be if i can make my X1 get stuck on the SE boot up screen.
I already tired many ways to brick it but they dont work.
Here's what I tried:
- Flashing a WWE American Rom
- Flashing a RADIO that only works with security unlocked devices
- Flashing the ROM only half way and then taking out the battery (problem is it boots up in the bootloader and tells me to continue the update)
How can I brig this damn thing?
Thanks
Thats not the best way....
If you do it that way you will invalidate the warrenty anyway. first thing you should do is restore the manufacturer settings (spl,roms, radios ect) then call the helpline the number should be on the card that came with the xperia. if it is cracking due to manufacturing error, then they should send a courrier to pick it up, or tell you where the best rep to take it to is.
If its cracked due to somthing you have done, you can buy a new casing and install it yourself. There are tutorials on it and I dont think it looks that hard.
Good luck
regards
Chris
Maybe HardSPLing it and halfway through the HardSPL (or original SPL for that...) remove the battery? That way the bootloader is broken..... Maybe first flash ROM halfway.....
Sounds a bit devious though.....
DON'T brick your x1, or it's your own fault and they will not repair your phone! It's a well known flaw in the design!
see http://forum.xda-developers.com/showthread.php?t=447211
Just dial the experia number and they will tell you what to do
Good luck!
I sort of briked it and I got a Motorlla Droid for free... bye bye X1
Good day,
This is just a warning to all Touch pro 2 owners. I bought my unit August last year. Shipped it back to HTC because the touch screen had stopped responding. The phone booted up fine but you couldnt use the touch screen.
Im from the Caribbean so I had to pay for the shipping back to the states.
This is the email I got for HTC :
Dear Valued Customer,
This is documentation to provide suggested action repairs and quotation for
each service rendered.
Diagnosis:
System hanging, device has been hacked.
Suggested Repair:
Replace Main Board
Total Repair Price:
With shipping $359.64
---------------------------------------------
I paid $700 bucks for the phone off amazon.
I installed the bootloader and an Original windows mobile European Rom 6.5 months ago.
Here are my questions :
If the motherboard is bad or "hacked" why did the system work perfectly for 6 months.
Obviously HTC thinks I am an *** to shell out $360. Im going to tell them go to hell. This WAS my first ever HTC phone. I had respect for the company. But not the way they treat their customers. Im just going to tell them keep the phone because I dont want a paperwieght. This is alot of BS. Its obviously a hardware problem and they are trying to blame it on me.
So Im out $700 and no phone. ---- HTC they have lost a customer for life.
Im sure someone here will have a problem with their phone. But just be warned. HTC thinks we are all chumps. Im going to get a droid or something when I save up enough money.
I hope no one has to live through this nightmare like I had.
Thanks for nothing HTC. ---
* EDITED FOR LANGUAGE (NRGZ28) *
ok first of all, dont curse, its just gonna make you look childish,
where im at HTC doesnt really have bad customer service, you just gotta make sure you talked to the right guy from HTC, but since your touch screen doesnt work, its just an LCD problem something to do with the digitizer, not soo sure, but did you even try a hard reset or flashed a different ROM?
and what you installed a bootloader
you didnt jtag it have you?
but im sure u mean to say HardSPL, but was it the original HardSPL? that couldve triggered them to say its been hacked if it wasnt the stock SPL
I bet for that price you could pay someone to do the work locally.
Well you really can't blame HTC for your mistake..The mistake of not restoring for factory ROM and SPL prior to sending it back. There are instructions for doing that just for this situation when you need to make a warranty exchange..Flashing a custom SPL & ROM will void any warranty on the phone..If its only the touch screen that is bad you can pick one up off ebay and do the repairs yourself...google and you will find detailed instructions...
Sounds like you need a new digitizer........Ebay has them for around $30 (U.S.)
Purchase a small Torx driver set, and replace it......
I meant to say Hard SPL
Yup I meant to say Hard SPL.
This is just wrong the way they say it was the mainboard. Im sure it has something to do with the touch screen.
It is sad they had to resort to this. I mean I dont think Im THAT stupid. Hard Spl or not I think they should just fix it. Its not software related. The phone works perfectly. Just no touch input.
With that kind of money I could get another TP 2 off ebay. So its just wrong. Its a sham to get people to shell out 360 bucks for nothing.
This has thought me a very important lesson. Dont let these companies push you around.
try to attempt at asking it back without the repairs? i havent seen no one do it before, but its worth a try, im pretty sure they'll give it back cuz they "claim" you cant fix it and will be stuck with it, but in reality u have digitizers sitting around ebay
worth a shot mate
but then yet again, how much is shipping? :x
Clearly stated in the Hard-SPL thread:
OliNex said:
[SIZE=+3]Hard-SPL Release Time!!!![/SIZE]
NOTE 2: this is unsigned Hard-SPL. no limitations on flashing ROMs (except of course some Radio roms). also, this has overwrite protection against HTC RUU's overwriting HSPL with a stock one, so if someone needs to revert to stock SPL for warranty reasons, a stock SPL downgrade package is posted here below. use this relocker *only* if you need to return the phone for warranty, and only use it as last step - after reflashing stock OS and radio. see steps at the end of this post about how to reflash stock SPL.
Click to expand...
Click to collapse
Simply downgrading to the stock SPL could have avoided this.
Yes downgrading could have avoided this but they lied !!
What bothers me the most is that they lied about the diagnostic. Its just very misleading and to me its extortion. How could the mainboard be bad? Or is it they simply think that people with smartphones dont know how they work. I will update you on the situation as time progresses. One thing I know is im not paying that "fee" for having it repaired. Shipping might cost me $70. So im already out alot.
sounds like a digitizer as already mentioned. very cheap.
i bought my phone off ebay. and seller said it was RAN OVER lol. still works great despite the scratches, chips,e tc and battery looks like it went to hell and back.. cells almost exposed in some areas
They probably have a policy where if the phone has been hardSPL'd (hacked) they simply replace the mobo. I can understand they wouldnt wont to train their staffs in every known hack etc they would want the phones to be in original condition.
Just tell them to post it back (you will have to pay the postage) then either set it back to standard and then try to get it fixed again or best option as others have said, buy a digitizer off eGay and fix it yourself or get a local boffin to fix it for you.
You need to accept the fact that if you hack your phone you will not be treated as a 'normal' customer. You get a lot of benefits from hard SPL but 'factory' HTC service wont be one of them.
First off, you are truly stupid for even paying $700 for a cell phone off amazon. That is outrageous and you know it. Besides, most carriers sell these for $150 - $200 with a new 2 year contract. Second, I agree with the others. If you would have called and had them warranty exchange it, you wouldn't be in this situation. hTC is a great phone manufacturer and their phones are top quality (price reflects). You have had one issue with the company because of something you did and/or failed to do with ONE of their phones. Don't go blaming them for your mistakes. Sorry if anyone is upset at this, i just can't tolerate someone coming on here and bashing the manufacturer that makes our phones
I can only foresee this thread degenerating more than it already has so I just closed it. ROM development is the wrong forum to post this anyway. As to the original OP... it comes down to the fact that you didn't put the stock SPL back on before you sent it to them. It seems logical they would use that as an excuse to get out of repairing your device for free. HTC or not, they exist to make money.