Good day,
This is just a warning to all Touch pro 2 owners. I bought my unit August last year. Shipped it back to HTC because the touch screen had stopped responding. The phone booted up fine but you couldnt use the touch screen.
Im from the Caribbean so I had to pay for the shipping back to the states.
This is the email I got for HTC :
Dear Valued Customer,
This is documentation to provide suggested action repairs and quotation for
each service rendered.
Diagnosis:
System hanging, device has been hacked.
Suggested Repair:
Replace Main Board
Total Repair Price:
With shipping $359.64
---------------------------------------------
I paid $700 bucks for the phone off amazon.
I installed the bootloader and an Original windows mobile European Rom 6.5 months ago.
Here are my questions :
If the motherboard is bad or "hacked" why did the system work perfectly for 6 months.
Obviously HTC thinks I am an *** to shell out $360. Im going to tell them go to hell. This WAS my first ever HTC phone. I had respect for the company. But not the way they treat their customers. Im just going to tell them keep the phone because I dont want a paperwieght. This is alot of BS. Its obviously a hardware problem and they are trying to blame it on me.
So Im out $700 and no phone. ---- HTC they have lost a customer for life.
Im sure someone here will have a problem with their phone. But just be warned. HTC thinks we are all chumps. Im going to get a droid or something when I save up enough money.
I hope no one has to live through this nightmare like I had.
Thanks for nothing HTC. ---
* EDITED FOR LANGUAGE (NRGZ28) *
ok first of all, dont curse, its just gonna make you look childish,
where im at HTC doesnt really have bad customer service, you just gotta make sure you talked to the right guy from HTC, but since your touch screen doesnt work, its just an LCD problem something to do with the digitizer, not soo sure, but did you even try a hard reset or flashed a different ROM?
and what you installed a bootloader
you didnt jtag it have you?
but im sure u mean to say HardSPL, but was it the original HardSPL? that couldve triggered them to say its been hacked if it wasnt the stock SPL
I bet for that price you could pay someone to do the work locally.
Well you really can't blame HTC for your mistake..The mistake of not restoring for factory ROM and SPL prior to sending it back. There are instructions for doing that just for this situation when you need to make a warranty exchange..Flashing a custom SPL & ROM will void any warranty on the phone..If its only the touch screen that is bad you can pick one up off ebay and do the repairs yourself...google and you will find detailed instructions...
Sounds like you need a new digitizer........Ebay has them for around $30 (U.S.)
Purchase a small Torx driver set, and replace it......
I meant to say Hard SPL
Yup I meant to say Hard SPL.
This is just wrong the way they say it was the mainboard. Im sure it has something to do with the touch screen.
It is sad they had to resort to this. I mean I dont think Im THAT stupid. Hard Spl or not I think they should just fix it. Its not software related. The phone works perfectly. Just no touch input.
With that kind of money I could get another TP 2 off ebay. So its just wrong. Its a sham to get people to shell out 360 bucks for nothing.
This has thought me a very important lesson. Dont let these companies push you around.
try to attempt at asking it back without the repairs? i havent seen no one do it before, but its worth a try, im pretty sure they'll give it back cuz they "claim" you cant fix it and will be stuck with it, but in reality u have digitizers sitting around ebay
worth a shot mate
but then yet again, how much is shipping? :x
Clearly stated in the Hard-SPL thread:
OliNex said:
[SIZE=+3]Hard-SPL Release Time!!!![/SIZE]
NOTE 2: this is unsigned Hard-SPL. no limitations on flashing ROMs (except of course some Radio roms). also, this has overwrite protection against HTC RUU's overwriting HSPL with a stock one, so if someone needs to revert to stock SPL for warranty reasons, a stock SPL downgrade package is posted here below. use this relocker *only* if you need to return the phone for warranty, and only use it as last step - after reflashing stock OS and radio. see steps at the end of this post about how to reflash stock SPL.
Click to expand...
Click to collapse
Simply downgrading to the stock SPL could have avoided this.
Yes downgrading could have avoided this but they lied !!
What bothers me the most is that they lied about the diagnostic. Its just very misleading and to me its extortion. How could the mainboard be bad? Or is it they simply think that people with smartphones dont know how they work. I will update you on the situation as time progresses. One thing I know is im not paying that "fee" for having it repaired. Shipping might cost me $70. So im already out alot.
sounds like a digitizer as already mentioned. very cheap.
i bought my phone off ebay. and seller said it was RAN OVER lol. still works great despite the scratches, chips,e tc and battery looks like it went to hell and back.. cells almost exposed in some areas
They probably have a policy where if the phone has been hardSPL'd (hacked) they simply replace the mobo. I can understand they wouldnt wont to train their staffs in every known hack etc they would want the phones to be in original condition.
Just tell them to post it back (you will have to pay the postage) then either set it back to standard and then try to get it fixed again or best option as others have said, buy a digitizer off eGay and fix it yourself or get a local boffin to fix it for you.
You need to accept the fact that if you hack your phone you will not be treated as a 'normal' customer. You get a lot of benefits from hard SPL but 'factory' HTC service wont be one of them.
First off, you are truly stupid for even paying $700 for a cell phone off amazon. That is outrageous and you know it. Besides, most carriers sell these for $150 - $200 with a new 2 year contract. Second, I agree with the others. If you would have called and had them warranty exchange it, you wouldn't be in this situation. hTC is a great phone manufacturer and their phones are top quality (price reflects). You have had one issue with the company because of something you did and/or failed to do with ONE of their phones. Don't go blaming them for your mistakes. Sorry if anyone is upset at this, i just can't tolerate someone coming on here and bashing the manufacturer that makes our phones
I can only foresee this thread degenerating more than it already has so I just closed it. ROM development is the wrong forum to post this anyway. As to the original OP... it comes down to the fact that you didn't put the stock SPL back on before you sent it to them. It seems logical they would use that as an excuse to get out of repairing your device for free. HTC or not, they exist to make money.
Related
Frat.. My fully upgraded Tilt (Dutty Rom 6) got its USB port damaged while I accidentally poked the stylus in there instead of the reset hole.
...now it won't sync with my pc however does charge only when I plug in the dedicated wall charger into it. So, on visual inspection, I saw the 5 pins (thats how many they seem) with last two next to the reset hole "misaligned".
I've tried poking a needle and trying to straighten it back into place but didn't work and I gave up fearing further damage to the port.
basically, I called At&t and they are mailing me a replacement device but now I'm not sure if I would need to re-flash the original AT&T rom back before returning.... anyone have any experience in the returns field? The cust serv rep "read" me a disclaimer (felt like hearing my rights by a cop!) stating that if they find any liquid or other damage to the phone then I may be charged $497.00 for it as it would be considered as warranty voided.
So, no mention of any s/w changes in the disclaimer she read to me also resulting in the same. But I surely don't want to take a chance therefore am humbly asking for some input from someone who may have experience similar situation?!!
Reading the "Tilt re-flash due to not voiding warranty if having to return" sticky-thread's all 14 pages did not give me even a single post where anyone can confirm if at&t will indeed consider messing up with the s/w as voiding warranty.... unless ofcourse I'm blind..(has happened once in a while).
I've also searched on this and have not found any posts.. again, I'm mentioning this so that the mods and/or others won't burn me for not doing my homework.
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Sane said:
Wouldnt it be easier to flash a stock rom from SD card than wait and see if they void your warranty?
Click to expand...
Click to collapse
Well.. I'm trying to avoid flashing the stock rom altogether. As I've noticed almost every 2nd post on the stock-rom-flashing-for-warranty sticky not having a smooth run while returning the phone to its original state.
besides.. what do you mean by "then wait and see if they void your warranty?"..
Thats exactly what I'm trying to avoid in the first place as once I mail the unit back I will have no control on the outcome unless ofcourse either someone confirms that not reverting back to the stock rom won't cause a $500 hole in my pocket or otherwise, in which case I'll have to re-flash it.
If you've flashed a different ROM then they will know and they will say you caused the damage and charge the full price for it.
they might charge you full price anyway because the usb port is damaged. it might just be easier to fix the port urself...
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
AWESOME!!
PsyOpWarlord said:
I know Pocket PC Techs can repair the connector in most cases:
http://www.pocketpctechs.com/main~u...T+Tilt+Sync+Connector+Replacement+Service.htm
Click to expand...
Click to collapse
Thanks a million for the site. I had no idea that a service like that existed and that too specifically addressing my exact issue. I'm gonna keep it bookmarked for future.
Fortunately, I was able to stick a needle in one of the pins and push them up and then have it held there with a dab of super glue. So far, its working like a charm but if it ever fails again I'll go the above route.
This is awesome.. I was very concerned in having to receive the replacement unit as with experience of having used several pda phones over the years I've learned that the refurb units that the warranty replacement give you is got a good 50-50 chance of having some kind of hw or sw flaw.. so... I'm glad to have kept my phone.
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
Hi tjenus,
You mean you brought the faulty tilt, together with the original accessories it came with, to the store and they replaced your set for a brand new, retail version, of the tilt?
What else was required, the receipt or anything?
Thanks!
Gerald
tjenus said:
Took mine right back to the ATT store for a damaged usb port, all they did was confirm it wouldn't read via the usb and exchanged it right there for a new one, i was told it was a 1 year replacement warranty on the phone, they didn't check a thing, give it a try, i have also exchanged one that was erased buy getting to close to a mag drill at work, although it was not a tilt they exchanged it without even batting an eye, thanks tjenus
Click to expand...
Click to collapse
I call BS after being a AT-T customer for years I know for a fact they don't swap out phones even at corp... Stores they tell you to call in and have a warrenty replacment shipped to you. Thats just how it works UNLESS your withen the 14 day grace period then they would probably do it. The reason they do this according to AT-T is they don't have enough stock in each store to do swap outs. You best bet is to call AT-T and have them ship you a new one and flash abck to the origanl rom they don't check the SPL version what so ever they just look if it has water damage and any other visable signs of abuse.
I returned mine
I had this same thing happen. The USB failed to work after I dropped my phone. So seeing how I could not reflash it, I ran out all the power on it, until it had nothing....it would not even boot. With all the battery drained, I knew that even if they plugged it in, they would not see I had flashed the rom....though they could have used a new battery. I took it in, and told the local ATT reseller that the USB stopped working. It was within 30days of purchase. They took it back and exchanged it no questions asked. They didnt even test it. Now, i just wont drop my new one, lol.
Good luck.
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
hah. did this too.. called at&t and had them warranty exchange it. i just bent it back around with the stylus enough that it would work so that could revert back so i could send it back. havent heard anything from them.. so im assuming there not gonna charge me
aquanaut88 said:
Not entirely related, but for those who purchased an HTC TyTN II and try to have it repaired in the US, beware: it is not covered under warranty here. After just under 4-weeks I found the USB port was loose and would no longer take a charge. After more than 4-weeks in HTC America and after refusing to accept their assessment of "User Abuse" and the $300 mainboard repair cost, they finally shipped it back to me, mainboard replaced via Fedex Ground... according to several HTC America reps I spoke with - there have been numerous similar cases reported to them since the TyTN II debut two months ago. Perseverence may pay off -- although I should have known better, my next purchase won't be through a parallel importer.
Cheers
Click to expand...
Click to collapse
i own a tytn 2 in the usa and got the same from htc. my usb got messed up a little on its own than i stuck the stencil in there and it barely worked(had to wiggle it) anyways i found a repair center but they didnt have parts. ordered the parts from ppc techs and they sent me a different connector. its the same one in the sprint mogul which i think is a better build. so they replaced it and everything is perfect with the charging now but they did something with my hinge. its off a little. can anyone point me in the right direction to take my phone apart so i can fiddle with the hinge? any help is greatly appreciated
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
ramnan said:
Hi,
I just got a Tilt from craigslist. The phone came with the At&T box, but unfortunately I forgot to get the receipt. Now the USB port is broken and I want to see if I can return for warranty.
The phone still has the AT&T ROM and infact I havent unlocked it. So will this be a problem if I just say I dont have the receipt but the rest and returned it with the box?
Please help!!!
Click to expand...
Click to collapse
Not unless you are the original one that bought it from AT-T they will say sorry buddy !! you could try but I would save my breath
Hi
I had the same Issue - but it was fixed inside warranty!
But I was runing "original" rom.
But the somehow made the "reset" button work strange now - So it will go back once more.
BR
Daniel
Please respond to...
http://forum.xda-developers.com/showthread.php?t=362679
I've installed a few ROMs from this place onto it. I did not SuperCID (just used a HardSPL bypass) it nor SIM Unlock it.
Does this mean that I should be able to undo everything that has been done?
How do I remove HardSPL? Is that possible?
How can I install an original AT&T ROM on it? Where do I find those? I think I found one with Alex's Kitchen, but I'm not sure if that's a full version or what. And what about the AT&T bloat?
Sorry if this is a noob question. I glanced through the Tilt-specific Wiki and the Kaiser Wiki and I didn't see the answer to any of these questions in the FAQs.
see the wiki, there's a howto link for reverting your spl
Oh, awesome. I missed that. I think it was because I was mainly looking through the Tilt-specific Wiki. My mistake.
Here's the thread in case someone else happens accross this one in search of the same advice.
http://cleanimport.xda/index.php?threads/335568/
Just install the original AT&T Rom and you should be fine. I had to send mine in for a warranty exchange last Friday after the radio conked out on it, and got my new one on Monday of this week. Anway, I used the HardSPL too, and I just reflashed the AT&T Rom onto it, put it in the box, slapped the return label on it and sent it on it's merry way
Edit-Somebody on here said they don't check the SPL when they get the defective unit, just that it has the AT&T Rom on it. In fact, I bet they just chuck it in the recyling bin and write it off.
Yeah I'm pretty sure they half inspect the phones. They must get more exchanges than they could deal with. They possibly check the device thoroughly though because it's a high end (dollar) device. Who knows?
I worked in the service department at Best Buy for a while, and I know we didn't check anything when customers returned products. All we did was looked at the stickers on the outside of the products to make sure the serial number, model number, etcetera all matched up, and that was it. As long as those matched up, we could send the devices back to their manufacturers or out to our service centers.
I figured AT&T would operate the same way, but from what I've read on these forums, they do a pretty thorough check. I just wanted to make sure I covered all grounds. Better safe than sorry, y'know?
Yeah, that's true. The guy at the store looked my phone over, and even changed SIM's and agreed something was wrong with the phone's radio, so that's in the notes too.
I found the post I was talking about, it's the first on on the page-
http://forum.xda-developers.com/showthread.php?t=335568&page=23
"Just FYI; I recently returned my 8525 to ATT because it was not charging with the car charger.
I flashed back to the latest ATT ROM and then did a second hard reset. I heard last week from ATT the phone was accepted as a core with no problem.
I was told by a friend at ATT that they don't look at CID, but different splash screens will for sure trip up a return.
Just my experience; hope it helps someone."
Warranty issue?
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
ceo.mtcl said:
The touchscreen of my phone is not working. Good thing is that i bought it just 8 months before so i guess its still under warranty? (is it?)
After looking around in the forum i get it reverted back to original locked state and now i want to get my warranty from ATT people. Can you please let me know how to proceed? And if anyone has already done this then what steps he followed? Do we need to send our phone back first and then get the newer phone? Or do they give us the newer phone and then we need to send them the older one back?
Click to expand...
Click to collapse
Just call AT$T, they will check your account to see if you are within warranty. If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) It usually arrives within five days. It comes with a pre paid return envelope. Take the battery and sim and back cover off the old phone, put them in the new phone. Drop the old one in the envelope. Drop it in the post and you are all set.
If you fail to send the old one back within the time allotted they will bill your account of the full value of the replacement phone. Quick and easy, my replacement phone is over a year old and has worked flawlessly.
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
KentM said:
My Tilt is maybe 8 months old and decided to stop charging the other night. Unfortunately, I installed a Manila 2D ROM on it some time ago and because it will not recognize the USB cable, I can't roll it back. I'm going to call AT&T today and see about having a replacement shipped to me. I don't think it'll be a problem since it won't turn on and it'll probably be a mail replacement like you described. I'm going to press to get a Fuze, when I ordered the Tilt I paid good money to get it new instead of refurbished and it still stopped working after well under a year of use. If I'm getting a refurbished replacement I'd like the newest model.
Click to expand...
Click to collapse
Unless of course it is a battery issue, and they put in a new battery, see that you have used unapproved software and mark your S/N as immediately out of warranty,.....................I'm just sayin................................
You think that's an issue even exchanging it through the mail?
KentM said:
You think that's an issue even exchanging it through the mail?
Click to expand...
Click to collapse
Do you think they stay in business by by just mailing a new phone to anyone who says, " this is broken, give me anew fuze ?'
I just exchanged my tilt today. My screen broke (the colors became all white and inversed and weird) so I called ATT and they told me to go to this special service warranty store. They looked it over quickly and gave me a new tilt no problem... just make sure you flash the original ATT rom back on it. (They didnt notice I broke the VOID sticker in the screwhole hehe)
PS. I got my tilt last April, and I'm not sure how long the warranty lasts. The guy said I have 90 extra days on this new phone.
denco7 said:
<snip> If your problem is within warranty guidelines, they will send you a new (refurb) tilt or if you press, a new (refurb) Fuze ( I would rather have the Tilt ) </snip>
Click to expand...
Click to collapse
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
d_stew said:
Just out of curiosity, why would you rather have the tilt? I've been thinking of upgrading from the tilt to the fuze...
Click to expand...
Click to collapse
Basically , you can have a brand new Fuze the way AT$T and M$ want it, or you can have a Tilt the way you want it. At present there are three times as many custom roms, more ways to customize it and I absolutely will not give up my Tilt screen. After a year of customizing my Tilt to perfection on this site, there is absolutely nothing about the Fuze that interests me.
I'm thinking about sending my Tilt back. It's bricked for some reason. I bought a new (OEM) battery because I thought I had battery problems, still nothing. If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
adstevenson said:
If AT&T gets a phone that won't even power up what happens, I have hard spl and a flashed rom?
Click to expand...
Click to collapse
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
denco7 I agree entirely with your comments re the importance of a tilting screen but now HTC have developed the Touch Pro 2 (which has a tilting screen) there may soon be a real successor for the Kaiser released to the market. I don't know which providers will pick it up or where it'll be sold though.
Flying Kiwi said:
If they manage to resusitate it or even read the flash memory contents (if it's possible to hotwire a car, who knows what can be done with a TyTN II and both of these would be possible), then when they see it's not running an approved ROM/SPL they may act like a bull and charge!
Anyone who runs a custom ROM on a phone thats still under warranty runs that risk should a problem occur that makes it difficult to flash back to original spec.
Does the same thing apply if it's not under warranty but has insurance from at&t on it?
Click to expand...
Click to collapse
G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF
There's no current solution for a brick. A brick is a brick and you're done. Sorry
I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.
Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.
Here is my question. What were you doing before the brick happened? By chance did you install the special spl?
alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
Click to expand...
Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
Click to expand...
Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
Click to expand...
Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
Click to expand...
Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it
cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
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Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
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I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.
All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.
Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...
The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY
Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.
HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.
for T-Mobile G1 if it's still been under a year since first purchase?
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
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I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.
Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
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yes this is indeed what i mean. thanks for the help both of you.
personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...
Hello everyone, a couple of days ago i bricked my G1 trying to flash the SPL [silly me...] and sadly the only option to fix this, is to replace the motherboard. Now i go two options:
buy a physically damaged g1 [for around...60$] from ebay?
or
Send my bricked phone to HTC for repair? since its still under warranty.
-If i send it to HTC im just going to say "i left my phone charging one night and the next day, it was just on the G1 screen"
**sorry for double post, i couldn't delete my other thread**
On the one hand, sending it in for warranty work for something that was clearly your fault is dishonest and illegal. On the other hand, HTC deserves it for not providing updated drivers.
I'm not advocating breaking the law, just venting my frustration in dealing with them....
if your for doing it yourself then sure, go ahead. I found that buying an new G1 was much easier for me xD(ebay)
lbcoder said:
On the one hand, sending it in for warranty work for something that was clearly your fault is dishonest and illegal. On the other hand, HTC deserves it for not providing updated drivers.
I'm not advocating breaking the law, just venting my frustration in dealing with them....
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Yeah I dealt with HTC before and believe me its not pretty, that's why i don't have much remorse for them, But that aside I know its my fault and i should pay full price for it, but its barely going to cost them anything to fix my issue.
-Im just worried if they actually going to look inside the phone's software.
warup89 said:
-Im just worried if they actually going to look inside the phone's software.
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Unlikely..
I previously bricked a G1, and was able to return it to T-mobile with no questions asked. (it was within the 14 days, and I had to ship it to customer care.)
I know it's against HTC's warranty, but it is NOT against t-mobile's warranty to root/ect. (At least from what I read from their ToS.) As long as the screen doesn't have any scratches, there is no visible damage, and the LDI is white, T-Mobile may actually process the warranty swap for you.
Though if your device if out of warranty, or not on T-Mobile you may be out of luck