Database Develop

How many times can you use your warrenty

for T-Mobile G1 if it's still been under a year since first purchase?

errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed

Meltus said:
errrr once? I don't fully understand the question but if your phone breaks whilst it's under warranty you can get it replaced. I then imagine the replacement comes with a years warranty too.
That is, unless you voided the warranty, then you're screwed
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I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.

Well, do you pay for insurance?
T-Mobile will only replace your phone for certain things. If you drop and break your phone, physical damage, they will NOT replace it. This is why you pay for insurance through your Network Provider (T-Mobile in this case).
Now if you're having software issues, maybe your camera stopped working, or you bricked your phone, you can get T-Mobile to replace it for free, however you need to explain yourself correctly. If you brick your phone, tell them you received and OTA update, and now your phone won't boot up. Or if it is something legitimate like your Camera stopped working for w/e reason (I've had to replace x1 of my G1's because of this, and I received a new one, free of charge), explain that to them, "One day it stopped working, and hasn't worked sense", blah blah. They're probably try and instruct you over the phone to do a wipe/factory reset, just go along with it, and remember: ALWAYS PLAY DUMB.
Anyways, to answer your question:
-if pay for insurance, then yes, you can break your phone as many times as you want, however you have a co-pay to pay (It was $130, it might be less now).
-If you've broken your phone, and don't have insurance, either replace it yourself, or you're screwed.
-If you've bricked your phone, or have some kind of software issue, you can get it replaced for free, as long as you do it right.
Hope that answers your question.

Ace42 said:
I think he means that if he breaks it then breaks another one and so one, will he be able to get a new one. I would assume HTC would catch on and stop sending you replacements.
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yes this is indeed what i mean. thanks for the help both of you.

personal experience..
I got 6 blackberry pearls in a span of 10 months when they first came out...

Htc biggest ripoff ever !!

Good day,
This is just a warning to all Touch pro 2 owners. I bought my unit August last year. Shipped it back to HTC because the touch screen had stopped responding. The phone booted up fine but you couldnt use the touch screen.
Im from the Caribbean so I had to pay for the shipping back to the states.
This is the email I got for HTC :
Dear Valued Customer,
This is documentation to provide suggested action repairs and quotation for
each service rendered.
Diagnosis:
System hanging, device has been hacked.
Suggested Repair:
Replace Main Board
Total Repair Price:
With shipping $359.64
---------------------------------------------
I paid $700 bucks for the phone off amazon.
I installed the bootloader and an Original windows mobile European Rom 6.5 months ago.
Here are my questions :
If the motherboard is bad or "hacked" why did the system work perfectly for 6 months.
Obviously HTC thinks I am an *** to shell out $360. Im going to tell them go to hell. This WAS my first ever HTC phone. I had respect for the company. But not the way they treat their customers. Im just going to tell them keep the phone because I dont want a paperwieght. This is alot of BS. Its obviously a hardware problem and they are trying to blame it on me.
So Im out $700 and no phone. ---- HTC they have lost a customer for life.
Im sure someone here will have a problem with their phone. But just be warned. HTC thinks we are all chumps. Im going to get a droid or something when I save up enough money.
I hope no one has to live through this nightmare like I had.
Thanks for nothing HTC. ---
* EDITED FOR LANGUAGE (NRGZ28) *

ok first of all, dont curse, its just gonna make you look childish,
where im at HTC doesnt really have bad customer service, you just gotta make sure you talked to the right guy from HTC, but since your touch screen doesnt work, its just an LCD problem something to do with the digitizer, not soo sure, but did you even try a hard reset or flashed a different ROM?
and what you installed a bootloader
you didnt jtag it have you?
but im sure u mean to say HardSPL, but was it the original HardSPL? that couldve triggered them to say its been hacked if it wasnt the stock SPL

I bet for that price you could pay someone to do the work locally.

Well you really can't blame HTC for your mistake..The mistake of not restoring for factory ROM and SPL prior to sending it back. There are instructions for doing that just for this situation when you need to make a warranty exchange..Flashing a custom SPL & ROM will void any warranty on the phone..If its only the touch screen that is bad you can pick one up off ebay and do the repairs yourself...google and you will find detailed instructions...

Sounds like you need a new digitizer........Ebay has them for around $30 (U.S.)
Purchase a small Torx driver set, and replace it......

I meant to say Hard SPL
Yup I meant to say Hard SPL.
This is just wrong the way they say it was the mainboard. Im sure it has something to do with the touch screen.
It is sad they had to resort to this. I mean I dont think Im THAT stupid. Hard Spl or not I think they should just fix it. Its not software related. The phone works perfectly. Just no touch input.
With that kind of money I could get another TP 2 off ebay. So its just wrong. Its a sham to get people to shell out 360 bucks for nothing.
This has thought me a very important lesson. Dont let these companies push you around.

try to attempt at asking it back without the repairs? i havent seen no one do it before, but its worth a try, im pretty sure they'll give it back cuz they "claim" you cant fix it and will be stuck with it, but in reality u have digitizers sitting around ebay
worth a shot mate
but then yet again, how much is shipping? :x

Clearly stated in the Hard-SPL thread:
OliNex said:
[SIZE=+3]Hard-SPL Release Time!!!![/SIZE]
NOTE 2: this is unsigned Hard-SPL. no limitations on flashing ROMs (except of course some Radio roms). also, this has overwrite protection against HTC RUU's overwriting HSPL with a stock one, so if someone needs to revert to stock SPL for warranty reasons, a stock SPL downgrade package is posted here below. use this relocker *only* if you need to return the phone for warranty, and only use it as last step - after reflashing stock OS and radio. see steps at the end of this post about how to reflash stock SPL.
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Simply downgrading to the stock SPL could have avoided this.

Yes downgrading could have avoided this but they lied !!
What bothers me the most is that they lied about the diagnostic. Its just very misleading and to me its extortion. How could the mainboard be bad? Or is it they simply think that people with smartphones dont know how they work. I will update you on the situation as time progresses. One thing I know is im not paying that "fee" for having it repaired. Shipping might cost me $70. So im already out alot.

sounds like a digitizer as already mentioned. very cheap.
i bought my phone off ebay. and seller said it was RAN OVER lol. still works great despite the scratches, chips,e tc and battery looks like it went to hell and back.. cells almost exposed in some areas

They probably have a policy where if the phone has been hardSPL'd (hacked) they simply replace the mobo. I can understand they wouldnt wont to train their staffs in every known hack etc they would want the phones to be in original condition.
Just tell them to post it back (you will have to pay the postage) then either set it back to standard and then try to get it fixed again or best option as others have said, buy a digitizer off eGay and fix it yourself or get a local boffin to fix it for you.
You need to accept the fact that if you hack your phone you will not be treated as a 'normal' customer. You get a lot of benefits from hard SPL but 'factory' HTC service wont be one of them.

First off, you are truly stupid for even paying $700 for a cell phone off amazon. That is outrageous and you know it. Besides, most carriers sell these for $150 - $200 with a new 2 year contract. Second, I agree with the others. If you would have called and had them warranty exchange it, you wouldn't be in this situation. hTC is a great phone manufacturer and their phones are top quality (price reflects). You have had one issue with the company because of something you did and/or failed to do with ONE of their phones. Don't go blaming them for your mistakes. Sorry if anyone is upset at this, i just can't tolerate someone coming on here and bashing the manufacturer that makes our phones

I can only foresee this thread degenerating more than it already has so I just closed it. ROM development is the wrong forum to post this anyway. As to the original OP... it comes down to the fact that you didn't put the stock SPL back on before you sent it to them. It seems logical they would use that as an excuse to get out of repairing your device for free. HTC or not, they exist to make money.

My replacement needs immediate replacement!

So, yesterday, after my power button started failing for a second time, I called HTC to have them send out a replacement Nexus One. My replacement arrived today (wow, fast!) at 2 pm. Only one problem... they forgot to inspect the effing thing before shipping it to me! The earpiece is DEAD. The only way for me to hear callers on the other end is to activate the speaker phone. So, now I have to wait for the phone to get back to them via FedEx before they can send me out another one. They've been pleasant to deal with, and willing to work with me, but this is truly disappointing. Very poor quality control over there.

Bah. Meant to put this in the General section. Sorry.

Part Four said:
Bah. Meant to put this in the General section. Sorry.
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Ha! Nevermind! It was moved. This is NOT a question or an answer, so I have no clue why it was moved to this section, but whatever.

hey at least theyre willing to work with you and send you another replacement (hopefully). its better than getting no attention at all. especially if your phone was rooted

xXJay_RXx said:
hey at least theyre willing to work with you and send you another replacement (hopefully). its better than getting no attention at all. especially if your phone was rooted
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What? How would anything root-related cause the power button to fail? It's clearly a hardware malfunction. Legally, they MUST uphold the warranty for any and all hardware malfunctions, unless they can demonstrate abuse or neglect. The burden is upon them to prove that something I did caused the power button to fail. The whole fuss surrounding rooting voiding the warranty is far overblown. Yes, HTC says your warranty is void if you unlock the bootloader. But those are only words. That's not how the law works in the U.S., and I'm sure HTC knows that.

The federal minimum standards are only waived if the warrantor can show that the problem associated with a warranted consumer product was caused by unreasonable use, including a failure to provide reasonable and necessary maintenance.

AT&T Warranty Replacement?

Anyone have any experience yet getting a Captivate replaced through the warranty department at 800-801-1101?
My sister got her phone on launch day, past few days the screen has really been acting up, and it's now just outside the 30 day store return period.
Anybody try getting a replacement from the warranty department? I'm figuring they have replacements available but I want to check before I waste my time calling in.

When my first captivate was randomly shutting down and the store I purchased it at was having a hard time keeping them stocked I called ATT and the guy said they absolutely could just send me another, but urged me to go to the store, call him back, and let him on the phone with the clerk so he could credit my return immediately and I could go elsewhere to buy another that same day, thus not eating anymore of my 30 days. So yeah, long story short, they can replace it right away from what I was told.

screw att. lol

go to the nearby att service center and replace it.

Several months ago, I woke up one morning to a phone that refused to charge, power on, or otherwise do anything.
Walked into an AT&T Warranty place, 30 minutes later, left with a new phone.

I purchased a captivate back in December at Sam's club and luckily haven't had any real issues with it(1010 build). My wifes been bugging me since then, that she wanted one, so I just bought another one off craigslist (0610 build).
I was curious to see what anyones thoughts are on this.
1st) The craigslist one has a small crack in the plastic casing around the charger door, so the door is kinda sunk in a little, but still works properly. I'm just a little worried that down the road it may become an issue.
2nd) It seams to have some of the gps issues. When running stock it will hardly pick up anything. I flashed a few other roms on it incorporating the various gps fixes, and Paragon seams to work best. But it still wont pull in a tight lock.
So my question is:
Do you think I could do a warranty exchange on the Craigslist one through the Att repair center? Basically pretending its the one I purchased through Sam's or will they be able to figure out that there 2 different phones?

Well, that's fraud but if you feel you must I would just play dumb like you didn't know and must have mixed up the phones. Heh

Not likely since they will have the IMEI record of the original purchaser. But go ahead and try. Come back and tell us how it worked out.

I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.

Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App

newter55 said:
I have seen where many have gotten at&t to warranty their phone even though it was not purchased from them.
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Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.

Miami_Son said:
Of course they will warranty a phone purchased by the original owner from another authorized retailer (I bought mine from Radio Shack and AT$T replaced the first 2), but they have zero obligation to warranty a phone to a 3rd party purchaser that bought the phone used. Most warranties are not transferable and are only good to the original purchaser.
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I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/

Fried my phone the other day and had the power off issue.... went into my local AT&T warranty center and they hooked me up with a Refurb in about 20 minutes - no questions asked.
IF you have insurance and it's within the 1rst year of the phone's life they should replace it as long as it's not water damaged related.
(And... I had Serendipity back on it when I got home much to my wife's chagrin)
Note: The kid actually seemed to know what he was talking about too strangely enough. Knew about the IMEI range issue and claimed that the refurbs - even if they have the problematic range should be find as they replaced teh internal hardware.
I have a 1011 build now - and it seems to be working great (sans typical GPS BS)

newter55 said:
I was referring to people who have bought via Craigslist and eBay as that was what was being discussed. I know they have no obligation but have read many people say they have.
Thanks anyway for your expert insight :/
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There are authorized AT&T resellers on eBay. Craig's list is pretty much used only. Since AT$T has acknowledged a manufacturing defect issue with some of these phones, they will probably replace ones that fall within the affected IMEI range regardless where/when it was purchased. You may have to badger them a bit, but they generally prefer to just exchange it rather than lose a customer. Unfortunately, as the OP has told us, this particular phone has some visible physical damage. On that basis AT$T is unlikely to replace it for free as they will probably say any malfunction is related to that damage and not any manufacturing defect. That's my expert insight on it.

ryanmahan said:
Try samsung, their stupider
Sent from my SAMSUNG-SGH-I897 using XDA App
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If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.

eelton said:
If you don't know how to spell "they're," maybe you shouldn't be calling anyone stupid.
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tenchars

phone return
i bought my phone off craigslist used, and when i bricked it as a newbie, called samsung for any info. as it was under a year old they took it back and repaired it free of charge. thank you! lol!

You'll either be completely out of luck and get a refurbished phone that will break in 91 days, or get a brand new phone with the same 90 day warranty that will take roughly 10 months to break.
I got lucky; the first refurbished replacement that I got was dead on arrival, so it gave me leverage to scream at ATT for being crap.
You can tell if your phone is refurbished or new by looking at the label under the battery cover; if it is white with ugly font and no indication of the Samsung logo, it's refurbished. If the logo is present, your phone is new.

[Q] WHY can't the Nexus One bootloader be re-locked?

I understand that currently it cannot be relocked on it has been unlocked. But I would like to know why if anyone knows?
Would it be possible in the future?
And is there anyone working on this now?

There is no real reason to want to work on figuring it out.
The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases.
So no good reason to re-lock, and thus no real reason for devs to work hard on figuring it out.

Mine can be
Obviously that doesn't help you much though. To be able to lock it again, you need to know how to set S-OFF, which is something that (as it stands) can't be done.

Just wondering but if HTC honors the warranty on a phone with unlocked bootloader, why do the 2 different guides to rooting say one will void warranty (unlocking bootloader) and one will preserve the warranty (the one-click app)?

By law HTC can refuse to support but they are supporting for some strange reason. The disclaimers are there to warn that HTC could stop supporting at any time if they see unlocked bootloaders.

I think re-locking the bootloader is quite possible... the only problem at this point is... we don't know how... it could be a software or hardware hook, but ATM, no one knows...
And I don't believe anyone is eagerly trying to find this since HTC seems to be honouring hardware warranty even with unlocked bootloaders...

It is the price of doing business
Once the boot-loader is unlocked you can do things to your phone like over-clock the cpu or run the flash at super-bright for hours. In other words, you can do things that could damage your phone that would not be HTC's fault ... therefore they shouldn't be held liable.
So instead of just locking the phone down like most of the phones out there, HTC/Google give you a choice: Stay stock or unlock with one command. If you choose to unlock they they don't have to honour their warranty because you could be doing bad things to your phone.
The fact that they give us the choice is one of the reasons I bought this phone. The fact that they are honouring the warranties even when you unlock is extra nice of them.
Long story short: Unlocking is a sign that you've been messing with your phone and that is all it is. It is irreversible by design and there is no reason to reverse it.

It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).

Rusty! said:
It is not irreversable by design, HTC can do it.
Besides, unlocking the bootloader is not a pre-requiste to any of the things you listed above anymore (aside from FRG33 users, anyway).
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My money is on a special hardware device that HTC uses that force-flashes the entire rom on the phone. With out the special hardware, I am betting there is no way to do it.
But like others said, who cares. There is no point in putting effort in to something so irrelevant.

That's what I assumed, 'til I noticed my phone was S-OFF after being repaired.

Looks like something along those lines, just got my device back yesterday from having the power button fixed and its locked again. now that we have one click root i can now load CM6 without unlocking it again.

Clarkster said:
...The only reason would be to cheat on your warranty. And HTC is actually honoring all the hardware related warranty cases...
Click to expand...
Click to collapse
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader

Yeah thee only reason would be to cheat my warranty. but im glad to here that HTC has been honoring a lot of your guy's warranty's anyways.
To be honest a lot of manufactures dont fix the product, they just give you a new one anyways. so they made not even notice. right now im having a hardware issue with the trackball (i bought it on eBay :[ ) and i want to send it in but idk if i should??

mezhopking said:
They aren't honouring it for me, my mic and speaker have ceased to work, and they have flat out refused to even deal with me, because I have an unlocked bootloader
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Sorry to hear, for me it never came up as a question. With you, since both are broken they probably assumed it was caused by software and wrote you off.
I would say keep trying they should be at least let you send it in, and then let you know if it truly is out of your warranty and give you a price to fix.

New phone :d
Called HTC and got some of the best customer service of my life. Told them my trackball wasnt working properly anymore and they are sending me a brand new phone with next day shipping. Never asked once about it being unlocked.
So it seems as you guys are right, as long as it isnt an issue that could be caused my unlocking and messing with you phone they will still honor your warranty.
BEST THING THO...I get to keep the battery, and i bought my phone used for 450 and now im getting a brand new phone

Just so you know OP. I unlocked my Boot loader, but my phone had hardware problems. So I called them, they said they would send out a replacement, next day I cancelled it for reasons I am not going to get into detail over. Well they replacement arrived and my card hold was realized, so I got two nexus's Think I am going to call them and still send the bad one back anyways though.
Moral HTC is has superb warranty!