Related
Please make this a sticky, or not...
http://www.petitiononline.com/tytn2vid/
You can watch the history here:
http://forum.xda-developers.com/showthread.php?t=339173
edit: and here:
http://forum.xda-developers.com/showthread.php?t=339745
are you sure this petition will solve something? is there some similar petition, where htc (or any developer) heard voice of customer and solved some problem? little bit sceptic...
HTC is quite sensitive about its "bleeding edge tech" image. Such companies often have pr people roaming forums for ideas/infos.
Anyway if petitionning doesn't help, it can't harm.
hope you are right, guys!
Are there any other phones that use the same processor? Is there a possibility we could steal the drivers from elsewhere or do they simply not exist?
Is anyone working on this in case HTC doesn't grace us with a solution?
Also check this out for other problems that can be solved only by HTC:
http://forum.xda-developers.com/showthread.php?t=339745
Wow not even 24 hrs and over a hundred signatures. This is great. I dont think we're asking for much especially for the price we all have paid.
Bump !
Nice, 146 signatures atm.
Incidentally, it should be "seems TO behave in an unacceptably slow manner," it should be "slideshow" instead of "sideshow," and "please PROVIDE a FULL-FLEDGED SDK" rather than "prove" and "full fledge."
Otherwise, thanks for the work you're putting into this.
The camera driver could use a kick in the pants. I've found that setting the resolution to "fine" and "2megapixel" seems to get a "good enough" shot.
How about a petition to fix the low bluetooth headset volume issue??
Bump !
While we are doing this (I did sign the petition) let's all remind ourselves about how good the device is.
Let's all stay positive and focus on the handful of issues we have such as this.
I'm sure if we get enough people and do engage them on a polite level we may be met half way. Also it may be important to highlight to them that these signatures are coming from the technically involved contingent of TyTn II owners and as such the number of signatures do not reflect what a real world response may be (including those who do not frequent xda-dev forums)
bishopau said:
While we are doing this (I did sign the petition) let's all remind ourselves about how good the device is.
Let's all stay positive and focus on the handful of issues we have such as this.
I'm sure if we get enough people and do engage them on a polite level we may be met half way. Also it may be important to highlight to them that these signatures are coming from the technically involved contingent of TyTn II owners and as such the number of signatures do not reflect what a real world response may be (including those who do not frequent xda-dev forums)
Click to expand...
Click to collapse
I agree but why haven't anyone stuck this thread yet??! It's really hard to come across it!
I'll bump it every now and then.
Btw: i have new issues now: with the sound (also a crappy driver): it stutters, cranks and lags...
I'll compile my issues with the kaiser in a new thread soon (i mean the issues from a techie developer point of view, not something like: "my delivery reports don't show the contact name, they show the number, please help, htc")
Signed. #234
Looks like since the petition is "anonymous" it may be removed soon. Someone, like the originator, needs to provide contact info, it seems.
This petition will be removed shortly if we do not receive a full and valid author name. Anonymous petitions are not allowed. The author of this petition must follow the instructions in the email we sent, or submit their full name in the author administration area, or send an email to [email protected] from the email address they used to setup this petition with their full name, and petition ID, tytn2vid.
Click to expand...
Click to collapse
Woohoo! I'm #300.
I suggest every Kaiser owner add the link in their signature.
signed and fingers crossed
this device is good, but it could be heaps better and so I signed the petition.
Dear all,
I am calling for all help to put pressure to HTC Firmware Engineering/Support team.
Please help to do your part as a Kaiser/TyTn II/Tilt user and pester HTC.
You can help by doing the following:
1) Call them up daily
2) Send them 3 - 5 emails daily on the HWA issue (http://member.htc.com/CustomerService/CS_Mail.aspx) I strongly suggest this.
If there any kind fellow member with a good written complaint email, please paste it up to the thread so that we can used it.
Use firefox while clicking on the CS_Mail link as after submitting the feedback, you can submit again and again and flood them.
Please do your part to make them aware about this and do something about it. The current video/graphic performance is un-acceptable!
Thank you all in advance for your contribution!
Cheers!
Ruffie
One person's strength is limited but One world strength is unlimited.
Chopstick story to share
You can break a wooden pair of chopsticks with your bare hands.
But you can't break a pack of wooden chopsticks with your bare hands.
Brothers, Unity is strength!
Join the Brotherhood to fight for our rights!
ruffruff said:
Chopstick story to share
You can break a wooden pair of chopsticks with your bare hands.
But you can't break a pack of wooden chopsticks with your bare hands.
Click to expand...
Click to collapse
Unless you're Chuck Norris. He just looks at them and they snap in fear.
maybe we should contact consumerist.com also. They are good at this kind of stuff.
haha indeed indeed. lets ask chuck norris to fix our video drivers on our kaisers.
Oh good... Another thread on this ridiculous topic... Just what we need!
Clowns...
(except for the Chuck bit - thats ok!)
I am an unemployed student with nothing better to do with my time. Let's do this!
A Standard E-mail To Send To Htc
To whomever it concerns:
WE (meaning us Kaiser/Tilt Owners) enjoy our devices very well but we as a collective of owners of these great devices, we know it can do more than it is currently programed to do. We as a group ask to give us an upgrade to the video/graphic card for us. With Qualcomm MSM7200 Chip it can offer us a lot more rich pictures, enjoy 3d games to the fullest, and watch videos just like Apples Iphone. I as a consummer ask to offer us a solution and give us D3D Driver or OpenGL ES hardware acceleration for Qualcomm MSM7200 Chip. We can be reached at this website address http://forum.xda-developers.com/showthread.php?t=342500. We as a collective wait for your reply to our crying hearts to solve our problem we ask for.
How about sending this letter as a standard e-mail to send them.
herg62123 said:
To whomever it concerns:
WE (meaning us Kaiser/Tilt Owners) enjoy our devices very well but we as a collective of owners of these great devices, we know it can do more than it is currently programed to do. We as a group ask to give us an upgrade to the video/graphic card for us. With Qualcomm MSM7200 Chip it can offer us a lot more rich pictures, enjoy 3d games to the fullest, and watch videos just like Apples Iphone. I as a consummer ask to offer us a solution and give us D3D Driver or OpenGL ES hardware acceleration for Qualcomm MSM7200 Chip. We can be reached at this website address http://forum.xda-developers.com/showthread.php?t=342500. We as a collective wait for your reply to our crying hearts to solve our problem we ask for.
How about sending this letter as a standard e-mail to send them.
Click to expand...
Click to collapse
this does looks nice. Anyone with any better suggestion, please share with us.
greeek: my english is not good so I don't know if i understand you. Anyway, if you have any better suggestion, please shared.
Though this isn't the best method but it is at least what we can do. I am not a programmer nor a device drivers expert. I loved my kaiser but seeing what the hardware is capable of and no relevant drivers to support it really put me down.
or nevermind, I am never good with words. bottomline is that I will try to do what is within my means to help.
to the rest of the brotherhood,
KEEP IT GOING!
I'll do it...
already sent
skyrysers said:
already sent
Click to expand...
Click to collapse
thx, keep it up guys.
we will do it everyday till they can give in.
Just got this reply back from HTC support (not sure if any else has heard the same thing):
Thank you for your inquiry in regards to requesting Acceleration drivers for the HTC TyTN II (Kaiser, AT&T Tilt).
I understand your request for available drivers for these devices. I'll do my best to provide you with assistance.
In order to obtain these drivers, you will need to contact the Microsoft Developers for Windows Mobile and obtain these drivers. Unfortunately, Direct 3D drivers and opening GL ES hardware acceleration for the Qualcomm MSM7200 chip; are not a supported built-in option with the HTC device.
For more information on requesting these drivers for Windows Mobile, please visit:
http://msdn2.microsoft.com/en-us/library/bb158484.aspx.
D3D drivers information:
http://msdn2.microsoft.com/en-us/library/bb158662.aspx.
gaiden said:
I'll do it...
Click to expand...
Click to collapse
me too..
I appreciate your enthusiasm, but I am not sure this is going to turn any heads at HTC. In fact, it will probably be viewed as an annoyance and shed a poor light on the forum community. I suggest signing the petition, and supporting the development efforts, then let things take their course. Thus far, HTC has 3 devices with this chipset running Windows Mobile and with more devices sold, the problem will get more difficult to ignore. So hopefully they will either feel enough pressure that they will be forced to act (which is the best alternative for us), or they will abandon the chipset used in these devices. If they choose the former, in theory, once the drivers are available, they should be able to (fairly) easily fix every device with this OS/Chipset combination.
jgermuga said:
I appreciate your enthusiasm, but I am not sure this is going to turn any heads at HTC. In fact, it will probably be viewed as an annoyance and shed a poor light on the forum community. I suggest signing the petition, and supporting the development efforts, then let things take their course. Thus far, HTC has 3 devices with this chipset running Windows Mobile and with more devices sold, the problem will get more difficult to ignore. So hopefully they will either feel enough pressure that they will be forced to act (which is the best alternative for us), or they will abandon the chipset used in these devices. If they choose the former, in theory, once the drivers are available, they should be able to (fairly) easily fix every device with this OS/Chipset combination.
Click to expand...
Click to collapse
WOW! jger.. I SOooo totally agree with you!!!
I hope I don't shock you with this but your balanced aspect for this forum is GREAT!!
It has got many problems as a device, but lets work on it as we have with all the XDA devices before.
Power to us all...
This is just my opinion....
Once in a while, a new mobile device comes along and sets imaginations and credit cards on fire. Something compelling, something new. The next big thing perhaps? How many of these devices can you remember from the past couple of years? A few? Now; just how many of these lived up to their full potential?
Go on, take a guess.
Zero.
Now don’t get me wrong here. When I say potential, I mean their hardware potential. Just because the end product is popular and sells well, it doesn’t mean it lives up to what it could be.
Consider the current driver issue with the HTC Tytn II. Many people are very unhappy with the performance of the video drivers. The device is very slow at redrawing the screen when the display is rotated. In some programs like Tomtom , it appears that the device absolutely struggles with motion on the screen. Others have complained about sub-par video playback performance.
A petition has been started, and I am sure by now HTC have received thousands of complaints from unhappy Tytn II owners. Everyone is asking for the same thing; a set of drivers that can use the new Qualcomm hardware to its full advantage. HTC even mentions the capabilities of the new Qualcomm MSM7500™ and MSM7200™ chipsets in their press release. The press release even states that the TYTN II is based on the new dual core chipset. Yet the overall performance just doesn’t seem to compare to the manufacturers claims.
HTC’s response has been rather subdued. Their approach seems to have changed a little. At first, they didn’t seem concerned and suggested that the device worked as advertised, i.e.: it could play videos but it was essentially designed as a business tool. Only after many complaints had been made did they listen and start taking information for the performance related issues, not just the video playback.
So why won’t they develop and release the drivers as so many people have requested? Simple answer really:
Long term profit. Let me explain.
The TYTN II is one of the first HTC devices to feature the new Qualcomm chipset. Compare it to the other HTC devices that have the same Qualcomm chipset, none of their specifications are quite the same. Each device is the first generation on the new chipset for its particular niche.
We are, essentially, beta testers. We buy the latest technology, use it heavily, complain about the bugs and report our findings back to the manufacturer via blog posts, reviews and complaints. It doesn’t need to be direct feedback; the internet is full of corporate trolls. Whatever you mention about their device, no matter where it is, chances are it has been read by one of these trolls. We can’t help it; we all like to express our opinions and frustrations. Its fun discussing options and troubleshooting with others on forums and websites. The most serious complaints are taken down, and over the next couple of revisions (e.g.: Tytn III?) they are generally ironed out.
This is why the drivers are not coming. HTC are banking on those who are frustrated with their device not living up to its potential, to upgrade and buy the successor. Not the best business method by a long shot, however thanks to early adopters and geeks, it’s a profitable one.
Oh, but you won’t ever, ever buy another HTC device again? Yes, you probably will. So will I. I found it quite amusing reading posts about the new Sony Ericsson Xperia X1. Many people said that they would buy it over a HTC device, but the fact is it IS a HTC device. My bet is it will sell like hotcakes, however I bet there will be some issues that will mean it won’t live up to its full potential. Sure, the issues cited with the Tytn II (and other early HTC Qualcomm devices) will be addressed.
The introduction of new features leaves the door open for new issues. We will discuss these issues. The trolls will read these issues. The issues will be addressed in the next generation of handsets. When it comes time for a new chipset, expect a bunch of new issues and complaints to arise.
It’s the circle of consumerism.
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
http://forum.xda-developers.com/showthread.php?t=368108 a proper windows mobile phone bye bye htc once my damn contract on this stupid phone ends *shakes fist*
Until such time as it's on the market and proven to be what it claims, I'll consider it just so much marsh gas; much like HTC's promises.
FloatingFatMan said:
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
Click to expand...
Click to collapse
definitely my way too
Are there any known MSM7xxx phones that have the video acceleration?
My suspicion is that the following happened:
HTC was one of the first manufacturers to use the MSM7xxx series
3D acceleration was a "growth feature" that needed development and HTC wanted to get the device out the door and add the video acceleration later
Broadcom sues Qualcomm over patent infringement in the MSM7xxx series
Broadcom wins suit and Qualcomm is served with an injunction forbidding it to sell or even support infringing chipsets
HTC is screwed because their vendor is now legally forbidden from providing them the support they need to implement accelerated video
HTC also does not hint at the real reason for the drivers not existing for political and/or contractual reasons
HTC's "buy a future device" comment means "we need to find something that isn't covered by the Broadcom injunction against Qualcomm"
Entropy512 said:
Are there any known MSM7xxx phones that have the video acceleration?
My suspicion is that the following happened:
HTC was one of the first manufacturers to use the MSM7xxx series
3D acceleration was a "growth feature" that needed development and HTC wanted to get the device out the door and add the video acceleration later
Broadcom sues Qualcomm over patent infringement in the MSM7xxx series
Broadcom wins suit and Qualcomm is served with an injunction forbidding it to sell or even support infringing chipsets
HTC is screwed because their vendor is now legally forbidden from providing them the support they need to implement accelerated video
HTC also does not hint at the real reason for the drivers not existing for political and/or contractual reasons
HTC's "buy a future device" comment means "we need to find something that isn't covered by the Broadcom injunction against Qualcomm"
Click to expand...
Click to collapse
Yep, everything you said makes perfect sense.
Chances of Kaiser getting video drivers - ZERO
Although I respect your opinion, and you are probably right, I have to say that making HTC develop/release drivers is just one of the paths we are exploring. I believe in our case it is essential to explore every possible opportunity to get Kaiser to use it's hardware 100%. That includes lawsuit, 3rd party developing drivers, ripping drivers from another device, getting SDK from ATi/Qualcomm, etc etc.
Whatever it takes - we must explore it... even if it sounds crazy or unlikely. Besdies... it's not like we have to pay cash for every opportunity that doesn't work.
FloatingFatMan said:
My next device won't even be a WM one, let alone HTC's junk. I've had enough of all the stupid problems with either the hardware or the OS. Next time my contract rolls around for renewal, I'm gonna buy a plain and simple Nokia just for calls.
Click to expand...
Click to collapse
Same here...
DarkDvr said:
Although I respect your opinion, and you are probably right, I have to say that making HTC develop/release drivers is just one of the paths we are exploring. I believe in our case it is essential to explore every possible opportunity to get Kaiser to use it's hardware 100%. That includes lawsuit, 3rd party developing drivers, ripping drivers from another device, getting SDK from ATi/Qualcomm, etc etc.
Whatever it takes - we must explore it... even if it sounds crazy or unlikely. Besdies... it's not like we have to pay cash for every opportunity that doesn't work.
Click to expand...
Click to collapse
Absolutely! I would love to see one of the developers here sort out drivers, or see the drivers ripped from another device work. I have my doubts that it will happen, however it would be fantastic to be proven wrong.
Has their been any real progress towards a solution as yet though? I'm not trying to sound too negative (even if thats not how it sounds..) I've read about the LG driver rip that works / doesnt work depending on who you listen to. Has there been any proven progress to date with either developing or obtaining an SDK?
Many seem to think the Kaiser won't ever get the missing drivers. I'm a bit more optimistic in this point. I still hope that - if not HTC - at least members of this forum are some day able to (re-)engineer the necessary drivers. Am I only dreamer or what do you think? Is it that unlikely that it will happen?
Hey... I just went to Vodafone store and tried the LG KS20, i think it has the same hardware as the tytn 2 (check http://pdadb.net/index.php?m=pdacomparer&id1=733&id2=825 to compare), but doesn't looks like it suffers from the same problems as the tytn. I tried the camera and isn't more slow than a regular phone camera? Might be a solution of the problem? I don't know but it's worth checking it...
LG KS20
http://www.youtube.com/watch?v=lQEsjzHgnpA&feature=related
Shows video performance
http://www.youtube.com/watch?v=9U-w1oTQ3BA&feature=related
If Broadcomm are the ones that will prevent support, then why do XDA or HTC not approach Broadcomm for assistance instead? That may be an avenue which may yield more positive responses than going after HTC.
Pummy said:
If Broadcomm are the ones that will prevent support, then why do XDA or HTC not approach Broadcomm for assistance instead? That may be an avenue which may yield more positive responses than going after HTC.
Click to expand...
Click to collapse
The only Broadcomm IP in the Qualcomm chip is the technique for power backoff when there's no signal. It's like asking Honda how to get your Toyota engine to work.
Regardless of HTC's intent on this issue, the fact is they are building a "perception", at least in this forum, of poor customer support/response. This can be seen by the hyper-attention it receives at XDA. Is it justified? Some say yes, some say no. Personally, the biggest issue I have is with the lagging camera and the slow autofocus. I can't get my daughter too sit still long enough to let the camera to focus on her and get the shot I want. I can live with the slow screen rotation and even the laggy video playback. To be honest, I never expected super gaming or video from a QVGA screen... but that's just me.
That being said, perception becomes reality without response or action. HTC is playing an ill-advised hand if they think people will just buy their next product and just forget about their Kaiser/Tilt experience. This is coming from an unsatisfied ex-Axim owner.
NuShrike said:
The only Broadcomm IP in the Qualcomm chip is the technique for power backoff when there's no signal. It's like asking Honda how to get your Toyota engine to work.
Click to expand...
Click to collapse
I did not know that. Looks like I will need to start reading up on the case and settlement.
As mad as I am that the drivers are not there, my tilt still blowes away my previous device, I hope for a fix, but until then I will be scoping my new device as with my last and the one before. Yes HTC will not be my prefered option, but then I will base that on what is available at the next upgrade time.
http://forum.xda-developers.com/showthread.php?t=355345&page=35
There may.. MAY come a time where we'll all actually thank and appologize to HTC, hehe. Judging by the latest article (insider interview) and supposed Peter Chou emails.. Qualcomm may be the one to blame in this, and HTC is as much of a victim of Qualcomm's hopeful lies as we are.
I'm not saying that it's true, I'm just saying that'd be a really interesting turn of events
I feel like I'm reading a crime mystery hehe.
Hi
There may.. MAY come a time where we'll all actually thank and appologize to HTC, hehe. Judging by the latest article (insider interview) and supposed Peter Chou emails.. Qualcomm may be the one to blame in this, and HTC is as much of a victim of Qualcomm's hopeful lies as we are.
Click to expand...
Click to collapse
This may be true however ultimately HTC still misled it's customers using the Qualcomm feature set in PR, specifications and marketing releases. HTC will have known they were shipping the phones without the necessary drivers, but of course it would be too costly to hold back all their new models or redesign the phones around a different chipset, so they went ahead and sold them hoping no one would really notice!
HTC are making huge profits on the back of mis-advertising their latest products so it's hard for me to give very much sympathy if any at all to them They still have not made any official statement or apology to their customers, except for a rather cold and clinical statement to their shareholders. Yes I know various websites have comments from HTC regarding the matter but none of this has been put officially on their website and is just viral marketing, using the same tricks that got them in this mess in the first place.
Regards
Phil
As pointed out by DarkDvr the content of this thraed is now crossing with the content in at least two other threads:
http://forum.xda-developers.com/show...355345&page=35
http://forum.xda-developers.com/showthread.php?t=359534
Please use one of them to continue any discussion.
Thank you
Mike
http://life.tweakers.net/nieuws/51901/htc-directeur-belooft-drivers-voor-geplaagde-toestellen.html
On a dutch website the headline says "HTC president promises new drivers for plaged devices"
In short english .... Driver was not implemented because HTC needed to pay for the driver. They tried to program it themselves but its seams they will now pay for the driver with Qualcomm . The driver should be avaiable at the end of march ..... Its not yet know for what devices though.
Lets wait and see and hope
Time will tell...
We know. if you have been looking at htcclassaction.org then it shows that also. I think it was someone on here that got the email saying that and he told Chainfire.
brilliant news.
Do we think that the user is going to end up paying for the driver then?
This makes me glad I held onto my Tilt. I can't wait to knock the dust off it & fire up with the new drivers.
andaroo said:
brilliant news.
Do we think that the user is going to end up paying for the driver then?
Click to expand...
Click to collapse
I doubt it, and if they do I expect one person will buy it and then they'll be put into a new ROM for all to use.
I've contacted T-Mobile about it asking to get in touch with HTC and see how they plan to distribute it.
WOW
That a marvelous news..cant wait..
so its mean our TyTn II will be the best phone ever after that..
Just keep your guard up, if this doesn't turn out to work and the CEO is just pulling us or this is fake, then dont whine and complain.
I'm itching to buy one of these phones as an upgrade to my aging Vario (Wizard) but I'm still going to hold off pending confirmation of this great news from an official source at HTC. Once I know they are really going to address this issue then I'll be happy to buy now and put up with the current poor display performance (which I observed first-hand in the store) until the drivers are released. Hopefully someone like chainfire will be able to confirm this for us soon.
Andre
Great ****ing news! I want to be optimistic about, and celebrate HTC when they come through at the end of March.
Actually, there's a new ROM out today. I wonder if there's a surprise in it.
Hi
The problem with this is that it is in no way official and until it is made official by an announcement on the HTC website it's nothing more than viral marketing.
It there were any truth in it HTC would be all too keen to shout it from their website surely?
Until it is made official from HTC this "email" is either some strange hoax or a deliberate fabrication from HTC PR marketing.
The HTC Class action site should not be falling for it and giving it publicity. If the chief executive really wanted to reassure his customer's it would be official on the HTC website. To think he would email personally to one particular person making claims of a forthcoming fix is quite frankly very unbelievable!
As to checking the email for correct SMTP headers etc, it takes nothing to fabricate those, it is only a text document after all that can be edited at will!
Regards
Phil
PhilipL said:
Hi
The problem with this is that it is in no way official and until it is made official by an announcement on the HTC website it's nothing more than viral marketing.
It there were any truth in it HTC would be all too keen to shout it from their website surely?
Until it is made official from HTC this "email" is either some strange hoax or a deliberate fabrication from HTC PR marketing.
The HTC Class action site should not be falling for it and giving it publicity. If the chief executive really wanted to reassure his customer's it would be official on the HTC website. To think he would email personally to one particular person making claims of a forthcoming fix is quite frankly very unbelievable!
As to checking the email for correct SMTP headers etc, it takes nothing to fabricate those, it is only a text document after all that can be edited at will!
Regards
Phil
Click to expand...
Click to collapse
your right! ill wait till HTC puts it on the website officially
omg...this is greaT!!!!!
Hi
omg...this is greaT!!!!!
Click to expand...
Click to collapse
Caution, don't get too excited. There is absolutely nothing to prove the email is genuine, and no official announcement on the HTC website.
This email carries about as much weight as a helium balloon would in the international space station.
Regards
Phil
budakjb said:
That a marvelous news..cant wait..
so its mean our TyTn II will be the best phone ever after that..
Click to expand...
Click to collapse
I don't think so. Please, check the coming SonyEricsson XPERIA X1:
Screen of 800x400 !!!
Hardware acceleration (supported with drivers) Being able to accelerate 3D graphics and decode HD Video!!
Windows Mobile 6.5
400MB of internal memory
MircroSDHC slot
QWERTY keyboard (slideable) with a much more robust mechanism than our Tytn II
3.2 MPX Cam... Cybershot!! (CarlZeis + Flash + 3x Optic)
Assisted GPS
Metal-case
Slim design
Less weight
Wonderful interface (iPhone beater)
And I'm prety sure, this brand will not disappoint us with such a device (I mean, we will not have surprises like... oh! I can't play videos... even the cam of the phone is useless, or it hangs up when touching the screen)
I took the decision of not let me being robbed by anyone, neither taunted by any brand. So I'll NOT buy a device from HTC never more. Instead of it, I'll inmediately buy the Sony device and put my AWUFULL tytn2 in sale...
Guys... HTC will probably NEVER officially announce that.
As I've said before in sticky thread:
1. It will confirm that there was an issue and we were right.
2. It will contradict their official statement about their "price policies" and that "Kaiser was never indended to have drivers and be a high end video-device" or whatever.
3. If something goes wrong they won't be able to backup from releasing drivers. By "something" I mean shaky Qualcomm's position, they did lose the court case and who knows what can happen with that company. And HTC as I understand will be relying on Qualcomm for drivers.
4. This publicity is not that good for them, as it will stay in people's minds that HTC is releasing devices, and drivers for them with a huge delay. Not a good marketing.
Of course, they have smart strategists working there and perhaps they will deem it profitable to release the official statement. We will just have to wait and see. But besides that - I wouldn't wait for official statement.
Oh and one more thing - chainfire updated htcclassaction.org, he says that they've analyzed smtp headers of the letter and they do look genuine. Besides that (as I udnerstand) they've sent a separate letter to Mr Chou and he confirmed that those are his emails.
CHAMPAGNE *****EZ!!!!
Please people, this news is as stated by another poster, on the class action thread:
http://forum.xda-developers.com/showthread.php?t=359534&page=129
Now were onto the Experia and that too has numerous threads already including Meneisyys sticky thread.
Mike
Emailing to HTC
a.k.a.
- - - Operation "ath6kl_sdio.ko" - - -
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Hey Guys,
As you know, our great little phone has lot of potentials, but HTC condemned it to the status of an entry-level phone, meaning its main purpose is to draw new customers to their more expensive devices. And thus they leave us in the dark in the development front, and not just us but other less hi-spec phones too, like our twin-brother the Explorer forum or the Amaze 4G who have both achieved amazing things despite the lack of support.
Compared to other companies like Sony and Samsung who aims to be a "good open source citizen" by releasing entire source codes ahead of the actual phone launch, we can call it carelessness, laziness or a marketing model with debatable efficiency, but that is not too important now.
The only thing we can do - similarly to other users of neglected phones, like the Amaze 4G - is to inundate HTC with emails from each one of us, so they become aware that there is a strong and willing community of Desire C users who are devoted to this phone not just because it is cheap, but for other reasons too :victory:
For me personally it's the size that hands down beats all the higher-spec bigger bros, and feature wise all it's category. Think about yours and write to them.
The aim of this thread is to highlight the holes in the official support and to provide information for anyone who is prepared to write HTC regarding the development issues we are facing. The post below will be updated parallel with the info we are gathering here.
>>> Therefore it would be appreciated if our devs and more technically literate members added their insights on these problems, so it can be communicated to the company effectively in an appropriate manner.
However we are looking for sharing valuable information here as we don't have anything else right now, so please aim for constructive comments and don't spam the thread with "it aint gonna happen no way" and "i hate you HTC, die cun**ts", herpaderpaderp and so on.
Sobbing, ranting or being cynical does not help at all, in fact does the opposite. <<<
::::: So guys, we can choose wether moaning about the shortcomings of our phone or actually do something about it even if one isn't a dev. Based on the info you find here and on these forums, write an email to HTC, some of us have done it already. We have nothing to lose and a pro-active collective attitude can make real change. In fact that's the only thing that does
CLICK to write to HTC
if you run out of space in the provided text-box, alternatively you can contact them here:
http://www.htc.com/uk/contact/email/
However, expect to get a well-bred canned reply with no actual help at all, but as an example look at the recent Amaze 4G success story (thanks for odunluzikkim and sakindia123 for pointing out).
You have to realise our strength is in collective effort, and its success is depending on each one of us, seriously.
To educate yourself in the topic:
-- about the success of the Amaze 4G community:
http://www.change.org/petitions/htc...ivers-sourcecode-associated-with-the-amaze-4g
http://forum.xda-developers.com/showthread.php?t=1679112
http://forum.xda-developers.com/showthread.php?t=1557500
-- about HTC's violations and company attitude:
http://users.livejournal.com/joshua_/41833.html
http://users.livejournal.com/joshua_/43185.html
http://www.androidcentral.com/htc-c...ore-decisive?utm_source=ac&utm_medium=twitter
-- about the competition and HTC's situation on the market:
http://www.tmonews.com/2013/01/as-s...-different-financial-results-can-htc-survive/
http://www.dailytech.com/Apple+Samsung+Snag+99+of+Mobile+Phone+Profits+/article24616.htm
-- about software licensing:
http://www.fsf.org/about/
http://www.gnu.org/licenses/
http://en.wikipedia.org/wiki/GNU_General_Public_License
http://www.bsdnewsletter.com/bsd/license.html
http://pthree.org/2007/08/08/bsd-license-explained-in-layman-terms/
And finally, if you believe this is a good cause and benefits for the whole Android and Open-Source Community:
) ) ) ) ) SPREAD THE WORD! ( ( ( ( (
- Include this or the petition in your signature and blog and write about it in forums. Click to download the press pack or the avatar pack
- Use Twitter, Facebook, G+ and all your social networks to tweet, share, post about it and about HTC's ignorant attitude
- Bombard @HTC and @HTCdev Twitter and Facebook and express the issue
More on #HASHTAGS will follow later -
Stay tuned
How and What to Write
Known issues with official support that hinders us in development:
Source code of the WiFi driver called "ath6kl_sdio.ko", that prevents the porting of fully functioning custom ROMs like CM9/10, AOKP and so on
S-OFF
ICS 4.04
Bootloader or Stock Kernel bug that causes reboot in Recovery
And we have the lack of Jelly Bean issue, but honestly I believe it is part of HTC's marketing policy, and asking them for it would be like asking Apple to build SD card slot in iPhones lol. Officially it is not gonna happen. But I also believe porting JB will happen sooner or later regardless if they care or not, and if they can make our devs' work easier with something, that is even better.
However given the situation, our priority now is the precious ath6kl_sdio.ko driver. And we will get it one way or an other So the emails and our petition should be focused on that, we can deal with the rest once we have this.
::::: Sooo, you want to write an email to HTC? Let our voice be heard and spam the hell out of them! But we need to do it professionally Have a good read on hasoon2000's thread from the Amaze 4G forum, it's amazing what these guys have been gone through. They have tried literally EVERYTHING and they were ready to push it even further.
The Battle Plan, Phase 1:
Phase 1 Operation “ath6kl_sido.ko”
Email Awareness Campaign;
This campaign will be a focused in two pronged strategy to HTC. The idea behind this is to create awareness within HTC that ;
(a) There is a problem with the Desire C software that needs to be addressed
(b) That we will not back down from this issue
(c) That the standard emails from support agents are not good enough and getting us nowhere
(d) That we would like the problem escalated to the appropriate division
(e) That we get a clear and defined answer to the problem from HTC
With this in mind we will embark on the following strategy;
i. Design four emails to HTC, hardcore and soft core, Desire C user and Non desire c users. DONE
ii. Orchestrate a combined email drive to htc support and htc public relations departments on Monday 8th April starting at 12:00 gmt
iii. These emails will be sent as close together as possible
iv. The troops will select a mail of the four templates that they comfortable with and adjust them if need be
v. That the emails will go to the following email addresses only: [email protected] (Vice President of Global Communications & Public Affairs); [email protected]
vi. This strategy will be implemented for one week only and then we will change tactics.
vii. To involve as many people as possible, including, family members and friends who do not belong to XDA
Click to expand...
Click to collapse
A couple of things to consider before writing your email:
--- "ath6kl_sdio.ko" was released by Atheros Communications Inc. under dual BSD/GPL license.
Apparently this means they are not obliged to release the code, since BSD - in contrast to GPL -, allows them to keep it if they want to. Dual BSD/GPL means they are free to choose either of the licenses:
- GPL grants that the code stays open source, once it has been reused it has to be released by law, no matter how mighty the company is there is no way around it, and this is why corporations don't like it, obviously it is set against the capitalist framework, and this is why open source loves it.
- BSD is also a free software license, but it allows you to take the free code and not giving it back to the open source community.
We can safely assume HTC chose the second option.
Basically we have to accept the fact that legally, they have the right to keep the code. On the other hand it is not a good fashion from them to do so, and we have to highlight this to them and to anyone out there on every possible channels. This is what means "giving them a bad PR".
--- From a point of marketing efficiency: HTC has been doing quite badly for while now against their competition, who recognised the asset in the co-operation with communities like ours. More support means more trustable brand image and stronger customer base. They are losing market due to being closed-minded.
--- Brand image: which company wants to be known for **** support, especially if they are openly state the opposite. On the main page of www.htcdev.com can be read:
HTC is constantly pushing to create the ultimate experience for developers. Now you can access the tools you need to make great things happen.
Click to expand...
Click to collapse
- sounds quite embarrassing after flicking through the pages of this thread...
--- Keeping the code is very questionable ethically, this is what also russell664 was pointing out in his emails. This is a rational we can stick to, because there is simply no reason to keep the source code away from us, other then a stubborn and static marketing model, which is being proven to be outdated, inefficient and unsustainable. They are hoping an upheaval from One X and Sense 5, which is great, but the other companies have great new stuff too plus a loyal customer base, boooo....
--- Keeping the Desire C source code is not a question of life and death to them, but rather an initial decision which follows an outdated marketing model which leaves the open source initiative, like ours out of consideration (A clever company however grabs every bit of opportunity to turn it into profit). This is why we have to make them aware that we are here and we want the code, and we are not going to stop until they release it.
--- HTC is a huge company with bureaucratic structure. Convincing them won't be an easy task, be prepared to for a long and tough struggle. For the guys in Amaze 4G forum took 7 month. However they already have pioneered this before us which hopefully makes our job a bit easier. We just have to follow their example.
Be adult (even if you are not) and consider these before you post "...they don't help us... :crying:" etc. Know that they won't acknowledge their mistake or tell you "here is the driver, mr. xda member desire c user". Remember it is not a person but a corporate entity we are talking to at the end.
Do your homework:
Everyone who is concerned, please read through hasoon2000's thread, there is everything you need to know about how to deal with HTC. It is 30 pages but if you don't, you have no right to complain y u no have CM9
Let me quote the enlightening words of negotiation-master hasoon2000 from this post:
Remember, HTC is a huge company. You can't send an email like this
Y u know releaze da driverz 4 da Desiya See.
You have to be professional with them, at all times.
Click to expand...
Click to collapse
Read ALL my posts so you can see my professionalism and CALL THEM OUT! Don't accept what they have to say. Frankly, I don't care what they say because I know what they will say. You need to attract attention and give them bad PR, professionally of course. After months of working on it and teaching people, they finally released the source.
Click to expand...
Click to collapse
Unified template? Don't even. If I received multiple emails of the same thing with the only difference is the name, I wouldn't care because you didn't actually make an effort to convince me. Everyone has different experiences with different manufacturers, phones, etc. Tell them your story, why you got the Desire C. Whether it's because you have a budget or you don't want the latest and greatest phone. Maybe because you like the size of the phone or you have small hands. Whatever it may be, they had a reason for you to buy the phone or everything else. Tell them why you bought it, how you want to customize the phone with your hard earned money.
Click to expand...
Click to collapse
These guys are corporate people. All they want is money. Find statistics on how HTC is losing sales and how Samsung/Apple are getting more market share. Tell them how HTC is losing customers and exposure over something small. Compressing the source code takes no more than 2 minutes. Uploading it takes a few minutes. Is that REALLY going to kill them? No, unless they don't release the source code. Tell them how Samsung was not developer friendly in the beginning and when they became developer friendly, look at them now. They are making BANK! HTC could do the same IF they weren't being assholes. When someone sees how cool a phone is when it has a custom ROM, people will start purchasing from that manufacturer because of the cool stuff it can do. Tell them all these things! Look at the Amaze 4G, we got out source.
Click to expand...
Click to collapse
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
And now some examples of his correspondence with the company. Look at how he did not let them to overwhelm him and get away with bullsh*it. He broke the same canned responses what we already got, and gained attention with sheer logic:
Here is what I wrote:
HTC has made a promise to help to development community by releasing the source code as well as unlocking the bootloader for their devices. However, the TI WLAN source code has been withheld from the community. This slows development and can even cease development for the device completely. Without the source code, developers will have to develop blindly and hoping not to break anything in the process. The Amaze 4G has great potential due to his hardware and power that it harnesses. Android is an Open Source OS, but HTC is sounding more like Apple, holding their source from the public. People purchased the device to experience the "Real Feel" of Android by customizing it, installing Custom ROMs, tweaking it, etc. Without the WLAN source code, we, as a community, have starting to lose faith in HTC and some of us have even pledged to never purchase an HTC device again due to HTC's policies. The community will like for HTC to rethink their strategy and be "Open" with the community. The best form of advertisement is by "The Word-of-Mouth". When our community, the tech savvy and the owners of a smartphone, see how HTC listens to their customers requests, they will become more profitable and retain/gain new and loyal customers.
Click to expand...
Click to collapse
Follow along my lines but don't copy and paste it. Be truthful to them. Open your mind/heart. Tell them why we want, why it will help, why it will help their image with consumers, how it can lead to more business and brand loyalty.
Click to expand...
Click to collapse
HTC responded to me
Dear Odai,
I understand you would like to have certain source codes like the WLAN drivers to the development community. I realize that this information is of great importance to you. The only source code we have available is the full source code available on the HTC Developer website at http://htcdev.com. We do not currently have an option to send individual parts of the source code separately. Any parts of the kernel source code that are not included in the released source code on the website should be considered propriety and not available for release. Please visit http://htcdev.com/contact to leave comments about this feature. I thank you for sending your email to HTC today.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
My response to that
Since HTC is committed to helping the development community, hence HTCDev has been started, there have been a fair share of issues that is being withheld from us. There has been a lack of support for certain devices since new flagship phones have been released. For example, the HTC Amaze 4G is a device with great hardware, but HTC has not given us full support due to the face of the HTC One series being released. As a business student, I understand what is being done. HTC would like their new flagship phones to sell and give less support to older devices. However, we are being left out and since this is my first non-Nokia device, I feel betrayed by HTC already. I purchased the Amaze 4G due to its hardware and I know it can unleash its true potential, only with the help of HTC. However, this is not the case. There are devices with over 10 custom made kernels and how many does the Amaze have? Only one and that is for Gingerbread and it has slight modifications since the full source has not be released. This is a huge setback to us users. We have barely any type of custom ROMs. We have not AOSP (Android Open Source Project) ROMs since we need the full kernel source to even make a kernel that is compatible with AOSP ROMs.
The Sensation development is sky high booming with plenty of developers. As a developer for the HTC Amaze 4G, looking at the Sensation development is heart breaking. The Amaze is truly better, but yet has no support from those who created it. It is like leaving a baby in the street. You do not do that.
HTC needs to realize for those who purchase their devices and would like to retain loyalty to HTC, HTC needs to treat their customers back as well. Without us, HTC is nothing.
As I stated earlier, this is my first Non-Nokia device and I already feel betrayed by HTC. If HTC cannot fix their act and be committed to those purchase their devices, they will lose customers significantly.
There should be a way to release the full source to us HTC Amaze 4G owners by talking to other companies that have their hardware in the Amaze. If that cannot be done, this will be my first and last HTC device ever.
So do what you can and stay committed to your program for us HTC users. Without your support, we feel betrayed since the company is not living up to their word. For us, it is hypocrisy while you guys believe it is business. The best business is customer support. If customers are not given what they have been truly promised, HTC might as well just shut down or reallocate to another industry. Just my opinions and my response.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
The responded to my message.
I can definitely understand how the previous agent’s answer would make you upset. I’ll be glad to help you, Odai. By law, all that we are required to release is the kernel source code. HTC will release source code in accordance with any applicable open source license terms, i.e. GPL v2.0. Other source codes, which are not required to be disclosed by the open source license terms, unfortunately cannot be disclosed by HTC, as they may be proprietary to HTC or its licensor.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
My response
Samuel, thank you for responding. Danielle blew off my message and that is not great customer service. However, I see conflicting interests from messages I have been told as well as other. Some of the users have been told
"HTC will typically publish on http://developer.htc.com or htcdev.com the Kernel open source code for recently released devices as soon as possible. HTC will normally publish this within 90 to 120 days. This time frame is within the requirements of the open source community."
Also, "Hello, (name omitted), and thank you for contacting HTC regarding your concerns with the T-Mobile Amaze ICS kernel source code. I understand how important it is for you to have this information for your phone. As you stated in your email to us, you aren’t talking about the Gingerbread source code, but I would like to note that the source code for Gingerbread is available on our htcdev.com website. The ICS software for the Amaze is relatively new for us, having just released a couple months ago. It does take time for the code to be compiled and we aren’t trying to keep it from you or our other customers. Also, the Amaze does have Sense 3.6 when upgraded to ICS, as do all our devices, thus far, that have received the ICS update. Unfortunately, though it is available for customer use, we don’t support the htcdev.com website and do not know if or when the kernel source code for ICS will be released. I apprecate you contacting us with your concerns and thank you for being an HTC customer!"
Why are the messages all conflicting? Some say it is not required, some say you have to wait 90 - 120 days when devices, like the Sensation, received the source code within 2 weeks of the ICS release. The management is either terrible or the staff is not properly trained.
Do you see why we are not happy with HTC? High Tech Computers is what HTC stands for, correct? HTC is also looking to help out the development community, correct? The only company that TRULY believes in the development community is Samsung. They acknowledged the work at XDA-Developers.com and they see how important it is to get in touch with those who love to customize their devices. Without releasing the source code to use so we can take advantage of OUR devices, you'll end up with unsatisfied customers and you will lose loyal customers. As a first time owner of an HTC device, I am pretty mad that I can't truly take advantage of it. I worked for T-Mobile for a few years and sold many HTC and Samsung phones. I always saw the Samsung owners are able to have full and true control of their devices. It is not the same however, with HTC.
Click to expand...
Click to collapse
Remember folks! TAKE INITIATIVE! CALL THEM OUT! TELL THEM WHAT OTHER COMPANIES ARE DOING! Be a man! lol
Click to expand...
Click to collapse
Can I say progress?
Dear Odai,
Thanks for getting back to me, Odai. I’m honestly not sure why there is conflicting information. The first email that you quoted contains the correct information. The time frame that we generally release new kernels is 90 to 120 days. Though I don’t know why the Sensation’s source code was available so soon, there’s no reason I can see why the Amaze’s wouldn’t be released within the 90 to 120 time frame previously mentioned. Since the Amaze 4G is part of the bootloader unlock program, the latest source code will be posted to htcdev.com when available. Due to the inconsistency of the responses you’ve seen, I can definitely understand why you and others would be so unhappy. Personally, I’m going to do what I can to make sure this addressed and prevent conflicting and misinformation in the future. I agree with you that members of the developer community have the right to this information and only with that can they push their devices to the limit. If there’s anything else I can do for you, please let me know. Thanks again for taking the time to contact us and for being an HTC customer.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
My response
Samuel, I am glad that you have acknowledged the issues and the inconsistency in the messages we are given. I commend you for that.
As a Recognized Developer on XDA-Developers, as well as speaking on behalf of the Amaze 4G community, we would like HTC to work a deal with us. We need the source code, the full source code I should say, to help our development for the Amaze.
Reasons are as follows:
1. It will retain customer loyalty.
2. It will increase in sales/customer database.
3. Receiving a better name for the company.
I will explain how it will for each reason.
1. As I have stated, it will retain customer loyalty. When customers see the company taking care of them and fully addressing their issues, customers will be happy, even if the problem is not fixed. They see HTC cares and tries to do their best. HTC has well built all around devices and that is why customers continue purchasing HTC devices.
2. The sales number will increase. It may be a slight amount, but when customers enjoy their phones, they will continue purchasing the devices in the future. When I show my friends what my phone can do, it blows their mind. I have friends who purchase the phone I have because I show them what it can do and what their phones cannot do. Remember, the best advertisement is word-of-mouth.
3. A company should be a people company. HTC shows that they care about the development community by opening HTCDev. That is wonderful to see someone has been paying attention to us. Samsung does promotions specifically for XDA-Developers. They have truly recognized our community and they even hired a developer! HTC should see how big the customer base of XDA-Developers, CyanogenMod, RootzWiki and many other development websites/forums. When they show true interest in us, we will defend the company if someone speaks bad about it, etc.
All the reasons tie in with one another. Samuel, I believe you should pass our conversation along to the higher management. They should not blow our community off.
Click to expand...
Click to collapse
Are you guys taking notes??
Click to expand...
Click to collapse
Another response
Dear Odai,
I really appreciate all the feedback you’ve given us, Odai. I can definitely take and forward our conversation to management. Hopefully through this we can get you guys some more support. If there’s ever anything else I can do for you, just let me know. I hope you have a good weekend, and thanks again for reaching out to us.
Click to expand...
Click to collapse
You guys REALLY need to do the same as I did! BRING IT TO THEIR ATTENTION!
Read the conversation. Look at my writing style. See how I took the initiative and yet, I was 100% professional?
Click to expand...
Click to collapse
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Okay, you enjoyed the reading I hope
Finally, here are the points to bear in mind, ALWAYS:
When you contact them initially, the agent handles you as a retard by default: answers to questions you didn't ask or just simply gives stupid answers. Not because he is a bad person or high on drugs, but not trained on solving such a case. If it becomes apparent that they cannot manage your query, the maximum they can do is to escalate the case, but again, it depends on the agent, towards which department does he/she do that, it can vary. But if we push it through, at the end this will be more efficient since they will be having the same case coming from all over the departments of the company, and the managers of each of these departments will have to notice us as a community with strong commitment, among the usual "how to change my battery" or "my dog swallowed my Wildfire, you gonna pay for this" type of emails. If your first email fits to the text box provided on www.htcdev.com, then the best is if you send your email there.
The point is that their ridiculous initial ignorance actually pays off for you, because you can embarrass them by facing them with their own outcrying stupidity, such as they don't even know their own devices. Complain about their poor customer support and give examples why until they have to take you seriously, and believe me - they will. After this most possibly you will get a new agent who uses less template and replies to your actual questions, and not like an answering-bot. But for this, you need get though the initial impersonal template-using phase. So again please, don't post their reply with comments like "wtf thats weird" and "thats a whole load of bullcraq and [email protected]*%trash" - otherwise everyone will think you are childish. Don't be naive and expect their initial style, which will change if you don't behave like a child, trust me.
Also aim to post their reply with yours, with the one you replied, to keep the ball rolling. You have the chance to be more pro-active here, this is what we need, don't just paste it passively and then expect we will munching on it. We already have seen enough of those emails, show us your initiative! And don't leave your first email out of the conversation, so other members can benefit from your words. Don't be shy, everyone has to start somehow and we are here to help each other.
And most importantly, you will have to maintain a professional manner, otherwise you lose your advantage as a serious and self-aware customer you have against them.
>>>>>>>>
Here is what I wrote (thanks for whoamigriffiths for the english check). You can follow the lines of these and hasoon2000's original email, but please make it personal, don't just copy-paste it. Remember what he told us here. Explain them what you want and why you want it, why it is important to us and why co-operation is beneficial for both of us, and why the lack of real co-operation is not. Also, express that you are writing in the name of the whole community. You can mention our forum had more then 2.000.000 views since it was founded in July 2012.
And most importantly, be explicit. Always state that you want the source code of the WiFi driver "ath6kl_sdio.ko".
They will continue to hear about us Wether they like it or not.
Dear HTC,
I belong to a thriving community of Desire C users and developers. We like this phone very much and chose it for numerous reasons, price was not the only factor.
Personally I like its small size which still comes with an attractive design and relatively good performance.
For me, these features helped me decide to choose this phone, not only over others in the same category, but over more expensive devices on the market - hands down.
However the lack of substantive official support for our phone hinders us in further enhancing this already great little device.
We as a community are well aware that certain things, like official Jelly Bean support is unlikely to happen for various reasons that are both out of our reach as well as out of your reach too as a Company.
But speaking in the name of our Community, I am asking you to kindly enhance your customer support and, like your competitors, release more source code for us to use.
The most important code that we need is:
- the source code of the WiFi driver "ath6kl_sdio.ko" that is not present in the kernel source
Without it the porting of fully functioning custom ROMs like the famous CyanogenMod, AOSP and AOKP is not possible.
We have been fond of HTC since the Hero came out, which was the first phone on the market that was cool enough to compete with iPhone.
Also we have appreciated the Companys attitude in opening up to the Open-Source Community in the past by setting up HTCdev.com, that has been providing help for Independent Developers.
We aim to further strengthen this co-operation and believe together we can work for even better devices that are more customised according to the users needs.
This makes us - your more adventurous customers - happier and our work on this device has to be for the good of everyone: us, HTC and quite possibly, both new phones and new customers in the future.
A better support now, also makes it possible for us to tell everyone in the Open-Source Community that HTC is one of those rare Companies which honestly cares for its users.
With kindest regards,
Your Name
from XDA Developers HTC Desire C Community
Click to expand...
Click to collapse
Soon, like the Amaze 4G guys we will release a petition, which will be addressed to Peter Chou, the CEO of HTC. Until then write your emails and stay optimist regardless of the response, remember the positive example in front of us. Stay focused on what we want and be persistent. No need to get angry, simply because we are part of something which is incomparably stronger then them:laugh:
Great job starting this thread :good: .Hopefully all the desire c users from our forum will support this and our device can finally get the attention it deserves
Re: Emails to HTC
U guys want help from htc ????
They won't !!!
U ask for help to out Pico devs .....
They will surely help u
If u want htc to help u guys
Wait for years
Sent from my HTC Explorer A310e using xda premium
Yup great idea . Hopefully we can keep this thread positive
Apex-Predator said:
U guys want help from htc ????
They won't !!!
U ask for help to out Pico devs .....
They will surely help u
If u want htc to help u guys
Wait for years
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
are you sure? i'm asking because had been like this before. did you read this link? this thread? it's worked before.
Apex-Predator said:
U guys want help from htc ????
They won't !!!
U ask for help to out Pico devs .....
They will surely help u
If u want htc to help u guys
Wait for years
Sent from my HTC Explorer A310e using xda premium
Click to expand...
Click to collapse
I think emailing HTC and asking help from Pico devs doesn't exclude each other. We do whatever we can, and all the help is appreciated really much, as already it is from you guys We are pulling ourselves together for bigger horizons.
As far as i'm concerned, we need to annoy HTC to prove that there is a user base that requires support. Weather that support is in the form of jellybean or the source code of the kernel with WIFI modules. The point is as many others will agree is that HTC is a hand out and forget company they release nice little phones, and leave them unsupported, which is wrong, we need to get HTC's attention on this matter, me for one am sending multiple emails to them asking why they will not do anything, and if they can release some more source code.
Hopefully we can make something of this thread, keep it positive and post your emails from HTC here so everyone can see what they say about the matter.
The devs should focus on a CM9 setup, leave HTC devs behind, yes there open source would help but they wont help due to no money involved, the push the power of this phone it looses them money on the bigger phones (One X etc) our devs have the ability to make a CM9 or JB rom, support our devs!!!!
XDroidie626 said:
The devs should focus on a CM9 setup, leave HTC devs behind, yes there open source would help but they wont help due to no money involved, the push the power of this phone it looses them money on the bigger phones (One X etc) our devs have the ability to make a CM9 or JB rom, support our devs!!!!
Click to expand...
Click to collapse
hey XDroidie626, I agree with you that the reason for lack of support is that there is no money incentive behind it, but there is also a vested interest for the big companies to support open-source communities, which pays off indirectly for them and it is good for everyone, and it's an increasing trend. I think emialing HTC and supporting our devs do not exclude each other, we put in whatever we can
stick
I think the thread should be sticked, as it is for raising awareness for new and existing members. If you think it too, report it through the reporting service and ask for making it stick.
Okay I contacted them, and this is what I got:
Thank you for contacting HTC regarding your HTC Desire C.
My name is Rob and I am a Technical Support Agent for the HTC Written Team.
I understand you are missing the Wi-Fi modules in the kernel source code.
I'm afraid we do not have the facility to send certain parts of the source code. If you are not able to find the part you are looking for, please then follow the HTC Dev Twitter. Any additional releases will be posted on here.
HTC Dev twitter: https://twitter.com/htcdev
Sorry for any inconvenience this has caused you.
I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Technical Support Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact
Should you wish to continue your correspondence via email then please reply using the link below
Not one bit of help
guys forget jB .. htc one v doesnt have it so does desire c ... look for ics 4.0.4 with sense 4.1 !!
Re: [INFO] Emails to HTC
russell664 said:
Okay I contacted them, and this is what I got:
Thank you for contacting HTC regarding your HTC Desire C.
My name is Rob and I am a Technical Support Agent for the HTC Written Team.
I understand you are missing the Wi-Fi modules in the kernel source code.
I'm afraid we do not have the facility to send certain parts of the source code. If you are not able to find the part you are looking for, please then follow the HTC Dev Twitter. Any additional releases will be posted on here.
HTC Dev twitter: https://twitter.com/htcdev
Sorry for any inconvenience this has caused you.
I am confident that this will resolve your query, in the unlikely event that this does not please call or instant chat to one of our Technical Support Agents who will be waiting to guide you through step by step. Our Contact Details can be found at www.htc.com/uk/contact
Should you wish to continue your correspondence via email then please reply using the link below
Not one bit of help
Click to expand...
Click to collapse
I told ya
They won't help !!!
U guys need to find our own ways
Sent from my HTC Explorer A310e using xda premium
Post this thread on your Twitter, Facebook etc!
Email sended :3
@alex-predator, i asking you again. did you read this? http://forum.xda-developers.com/showthread.php?t=1679112
really, not to be so pessimistic.
russell664 said:
Not one bit of help
Click to expand...
Click to collapse
It's not surprising, but we have to keep pushing to reach a critical mass
utsav17 said:
guys forget jB .. htc one v doesnt have it so does desire c ... look for ics 4.0.4 with sense 4.1 !!
Click to expand...
Click to collapse
Please read this post, no one is hoping for official JB here.
Apex-Predator said:
I told ya
They won't help !!!
U guys need to find our own ways
Click to expand...
Click to collapse
No one said it is going to happen by writing an email, and as I said to keep contacting HTC by the entire community doesn't exclude finding our own ways in developing, in fact this is what our devs are doing right now.
And to everyone who is reading this, from now on I would really appreciate if you only posted constructive comments, this thread is not for gloating or giving out frustrations but to help to make things happen. Thank you!
Thank you for taking the time to contact HTC technical support.
I appreciate you taking the time to provide us with some feedback regarding what you would like to see us provide to better assist you and other members of the development community, Andrew.
I will certainly notate your feedback for consideration with regards to providing specific source codes and providing an S-Off option in the future.
Click to expand...
Click to collapse
Sure, they have given me a "positive" answer...in the future....
TheRedHunter said:
Sure, they have given me a "positive" answer...in the future....
Click to expand...
Click to collapse
These are 100% the expected responses, we just have to keep pushing on a regular basis, all of us.
Suggestion
I know that other thread asked for people to write from the heart etc in an attempt(successful) to get things done
But
And this is just a suggestion from personal experience.
The majority of people are likely to read a thread like this and nod in agreement , then do nothing about it.
It might be good if someone wrote a 'template' email for people to copy and paste as well as the link to the email of HTC (Already includedI know).
You might find you get a much better response from the people who read (and don't generally participate)the Forum.
I know HTC will see the same email over and over BUT they will be from different people and phone numbers . It will in effect become a written protest from desire c owners.