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ATT Device Support Center for Tilt repair

I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.

duytch said:
I need to have my Tilt serviced under AT&T warranty and I was wondering if anyone has had experience with the Device Support Center?
I am debating whether I should use the mail exchange or take the phone to the Device Support Center.
I understand that you only get a refurbished replacement using the mail exchange.
My question is, if you get your phone exchanged at the Device Support Center, do you get a new unit or a refurbished unit? The AT&T website says that they will "swap" the phone, but no mention of whether i's a new or refurbed unit.
Click to expand...
Click to collapse
i did the mail exchanged and i got a refurbished one it took a week tho but you couldnt tell its refurbished been using it for a couple of months now and it just like brand new

Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?

Traditionally the DSC only carries refurbs in stock. The best way to get a NEW model would be to call the warranty dept over the phone and request a new model. However, it is not a garauntee that they will reissue you a new phone unless they no longer have any seed stock equipment in stock.
But, AT&T fully tests the refurbished models before placing them in stock and should a refurb go bad, then you are welcome to call the warranty dept again stating that the refurb has gone bad and to replace it with a new one so that the problem doesnt continue to happen or get worse.
Lastly, keep in mind that regardless of when you get a phone from the DSC or the Warranty Dept, the ORIGINAL warranty still applies. So they only warranty the phone for 1 year from the original phone purchase date or 90 days if the phone is outside of the 1 year after replacement.
Hope this helps.
Glenn

Oh I think we have an at&t employee or ex employee trolling around the forum.

ChumleyEX said:
Pretty much all places will give you a refurb after 30 days. Should they give you a new one if your used one is broken?
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Click to collapse
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.

ChumleyEX said:
Oh I think we have an at&t employee or ex employee trolling around the forum.
Click to expand...
Click to collapse
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.

glennordway said:
lol... Yes, Im a DM for an AT&T Authorized Retailer in Jacksonville.
Click to expand...
Click to collapse
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)

duytch said:
I don't mind getting a refurb unit, but I don't want to end up with one of those earlier models with the usb/battery problem.
I was trying to see if anyone has had any experience with getting the phone exchanged at the "Device Support Center." Since ATT exchanges the device on site, I guess I could at least make sure the phone functions and that there're no visible defects.
Click to expand...
Click to collapse
I got my AT&T Tilt exchanged twice at the DSC in San Diego, California. They only carry refurbs but you really couldn't tell (well, I could for the first refurb I got...).
I'm not sure what 'usb/battery problem' you're referring to as my original Tilt that I got back in October 2007 didn't have that problem. Anyway, the two refurbs that I got were already loaded with the 'latest' ROM update released from HTC+AT&T.
Hope it helps.

Just a bit of info.
My dad's star trek's usb port died on him. AT&T sent him a wizard to replace it.

ChumleyEX said:
Oh it shows with your carefully scripted reply. (I'm not saying you were reading from one, just that you probley say it just like that all the time)
Click to expand...
Click to collapse
i do say things like that a lot. besides one of my stores is 2 blocks from the local DSC so it gets said more there than anywhere else.

ok for people who have actually been to a DSC...what is their protocol? do they carefully inspect the devices warranty voiding spots (black void sticker over back housing screw and white water damage pad) and do they inspect for physical damage closely?

delete post

Anyone looking to buy a Tilt?

So recently (as detailed in another post) my Tilt's USB port died, so I did a warranty swap and just got a new one.
However, I'm soon moving to an area without 3G and so the device has become significantly less appealing. So I figured before listing it on eBay, I'd offer it up here.
The details, it's an AT&T Tilt 8925 (the model WITH camera). It has the new style USB port (the one that doesn't break ) and is a refurbished unit from AT&T, but is in like-new condition. (There are no blemishes/scratches/anything to be seen).
The battery cover is mine (AT&T doesn't replace that with warranty swaps) and does have a crack in the plastic camera protector, but it is not in the camera's vision, so it's purely a cosmetic thing. I'm sure you can easily find new backplates if it bothers you.
I also have all the original accessories/manual which have never been touched (the charger/USB cable are still in their plastic pouches in the original box) as well as a 3rd-party car charger. There is also an unused screen protector that AT&T includes with every unit.
As far as payment goes, it's going to have to be through PayPal since it is (sadly) the only (moderately) reputable method of managing payments. I'll ship it anywhere, but you'll have to pay for the shipping (coming from Dallas, TX, USA).
If anyone wants pictures (it looks like like any other Tilt though...) or any info ask.
Mods: I checked the rules displayed when signing up and it says nothing against listing items FS, nor does the rules thread in the general forum, and I did a search and found several other people selling items with no complaints, so I'm assuming it's okay. Also, I'm posting it here since there isn't a marketplace forum. I figured someone has to have broken their Kaiser and is in need of a new one

Oh, and I haven't so much as powered the device on, so it's still running the AT&T firmware with AT&T SPL.
And my battery is in good condition, I regularly get 2 days of light usage out of it (and it could go further, but I generally charge it so that it doesn't...ya know...randomly die on me)

And how much are you asking for this Tilt..?

yeah im curious about your asking price too

milas said:
it's an AT&T Tilt 8925 (the model WITH camera).
Click to expand...
Click to collapse
Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.

Kraize92 said:
Wait? What!?!?!?! There is a tilt with 2 cameras?!?!?! Or are you just referring to the normal AT&T Tilt. The no camera is only available to businesses.
Click to expand...
Click to collapse
I'm pretty sure he's referring to the fact that it's an 8925, not the 8900. That's the AT&T model without any camera at all. No front camera on either model.

Sorry, been neglecting my own thread
I was referring to the fact that it has the standard 3MP camera on the back. I was just trying to clarify that because I've seen a lot of scams involving the swapping of the two models.
Oh, I have a 2GB microSD card that you can have because I don't have any other devices that use microSD. (It has one of those little microSD-->SD adapters and a plastic case that holds both)
Also, yeah, I'm an idiot and forgot to give a price. For the phone, original wall charger, original sync cable, OEM car charger, and 2GB microSD I think $300 is fair.
PM me if you're interested.

Will changing the housing help?

I have an at&t tilt, and I am trying to sell it in hong kong. There are some people that buy phones off you, but they try to buy it at a ridiculously low price and they resell it for more than double of what you got for the phone. I gave them my phone for appraisal and they have me a price of about $1100hkd, which is around $140 usd. That isn't bad, but I paid much more originally for this phone not too long ago. They all recognized the phone as "bgrade" because of the third party (at&t) logo on the front of the phone.
Now, I was thinking of buying a htc kaiser housing to replace it, which will hopefully get me some extra cash for it. Problem is, there is a hole in the kaiser cover, for the front facing camera. It might look suspicious if they see a black hole and no camera inside. However, these are street appraisals and they didn't seem to know too much about the phone. should I risk it, or would the hole be too obvious? please tell me what you think.

No it won't
ripslymemc said:
It might look suspicious if they see a black hole and no camera inside.
Click to expand...
Click to collapse
You got that right To anticipate your next question, no it's also not worth trying to add a camera module. Best bet if you're really keen to sell it, is to find another buyer who'll offer you a reasonable price. Of course as it's a Tilt (and has the Tilt Keyboard as well don't forget), this'll be more likely in a location where it can be used 'as-is' (ie in the USA assuming it's not blacklisted for any reason and works OK on the network). It'll always be worth less than the genuine TyTN II but then you would (should) have paid less for it in the first place.

you know what....I'll sell it for whatever i can then

[Q] Is my HTC Genuine ?

Hello, I bought HTC ONE brand new from eBay and after short use I found camera issue and the seller exchanged the phone with new one. Next I decided to sell it. After that the new buyer accused me for Fake phone. The main reason is the phone origin is asian, made for the asian region. The phone has firmware updates, Sense 6. I was 100 % sure that is Genuine but the buyer made me doubt a little. So we open a dispute in eBay. I will invite him here and let see who is right. He also said the IMEI number is cloned and the phone is not original.
The question is how to check if the phone is fake or original ? What's are the differences if they look exactly the same ? I think cannot exist fake copy or cloned phone which has the exact same software and hardware specifications as the genuine.

kovu666 said:
Hello, I bought HTC ONE brand new from eBay and after short use I found camera issue and the seller exchanged the phone with new one. Next I decided to sell it. After that the new buyer accused me for Fake phone. The main reason is the phone origin is asian, made for the asian region. The phone has firmware updates, Sense 6. I was 100 % sure that is Genuine but the buyer made me doubt a little. So we open a dispute in eBay. I will invite him here and let see who is right. He also said the IMEI number is cloned and the phone is not original.
The question is how to check if the phone is fake or original ? What's are the differences if they look exactly the same ? I think cannot exist fake copy or cloned phone which has the exact same software and hardware specifications as the genuine.
Click to expand...
Click to collapse
First off hardware specs can be faked easily enough. Most fakes have a mediatech chip and almost no ram. It is very hard to tell for those that dont know what to look for and to be honest you cant really be sure unless you buy it from HTC or a trusted reseller like amazon. I never buy devices off of Ebay anymore as the sellers can seldom be trusted when it come to mobile phones.

Here is the eBay store which I bought it from. As you see he claims that selling Genuine product and they have 99,3 % positive feedback.
http://www.ebay.com/itm/231164036101?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT

kovu666 said:
Here is the eBay store which I bought it from. As you see he claims that selling Genuine product and they have 99,3 % positive feedback.
http://www.ebay.com/itm/231164036101?_trksid=p2059210.m2749.l2649&ssPageName=STRK:MEBIDX:IT
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Click to collapse
The first thing that is a give away that it is a fake is that the device doesn't have an 8mp camera. It has a 4mp ultra pixel camera. Don't trust feedback either. Alot of sellers have their friends give them feedback

I know about the camera. He's wrong in the upper description. The phone has 4 ultra mpx.
Look down the Technical Details is shown correct.
Down in terms he's wrote:
All items we sell are 100% Genuine and accurately described in the listings. We will do our very best to provide the highest customers service and aim to keep all customers happy. If you have any problems with the service or items you have received, please do not hesitate to contact us immediately to resolve your concern. For more sales inquiries or better deal , please contact us at [email protected]
Must be a way to find the true is it genuine or not.

kovu666 said:
I know about the camera. He's wrong in the upper description. The phone has 4 ultra mpx.
Look down the Technical Details is shown correct.
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Click to collapse
You can't trust what's on the page. They could put anything there.
There are apps that can ID the processors, etc. on your phone, though I'm not sure if these can be spoofed. But if it comes up with something weird, that would be proof it's a fake.

iElvis said:
You can't trust what's on the page. They could put anything there.
There are apps that can ID the processors, etc. on your phone, though I'm not sure if these can be spoofed. But if it comes up with something weird, that would be proof it's a fake.
Click to expand...
Click to collapse
That's I'm talking about. There must be something that can't be spoofed. For exsample if you make a note which is so good spoofed how you will find if it's fake. There must be something different.

kovu666 said:
That's I'm talking about. There must be something that can't be spoofed. For exsample if you make a note which is so good spoofed how you will find if it's fake. There must be something different.
Click to expand...
Click to collapse
one look at the bootloader screen and a fastboot getvar all
should prove it's real

clsA said:
one look at the bootloader screen and a fastboot getvar all
should prove it's real
Click to expand...
Click to collapse
Even that can be spoofed. The only way to be sure is to by from a trusted source. We have even come across some that have gone as far as coping IMEI number from real devices.

CPU-Z is a reliable software to check hardware, like @iElvis said, I don't know if it can be spoofed, but I personally don't think it can be. Below is an image of CPU and GPU info of a legit HTC m7 (Verizon variant)
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
CPU-Z is a reliable software to check hardware, like @iElvis said, I don't know if it can be spoofed, but I personally don't think it can be. Below is an image of CPU and GPU info of a legit HTC m7 (Verizon variant)
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
Oh It can be. We have come across a few devices that are really good clones. They had to open the phone up to know it was a fake. But some things will give it away. Like most have small ram amounts, low res cameras. Things like that.

I am the buyer to whom the OP sold this device on eBay.
What she has neglected to mention is that the unit, which was originally sourced from Hong Kong, was supplied in entirely counterfeit packaging. The box is made of heavy polypropylene, rather than the card that all HTC's have long since been packaged in, and it has colour photocopied stickers front and back taken from a German language original. These copies also copy the HTC "98% reclyclable" logo that is shown on their authentic card-based factory packaging, despite the fact that clearly none of this packaging is likely to be in any way recyclable...
The box has no IMEI/Pin ID stickering of any kind, which again, is something found on all HTC packaging. The accessories supplied in the box are not those that come with this model, the SIM card pin is a crude copy, not an HTC original, the only paperwork in the box is a black and white photocopy of an HTC manual whereas this model is factory packed with a SIM tool card, a Warranty card, a user agreement booklet and colour manual.
I have come across pretty much this exact packaging (including the German language colour-copied stickering) about 12 months ago on another Hong-Kong sourced HTC One which eventually did prove to be a clone.
Since I'm not going to be opening up the hardware I have no way of determining for sure whether this particular handset is a clone or a refurbed original, what what I can say is it most certainly isn't a "Brand new sealed" unit in "original retail packaging" with a "manufacturers Warranty", which is how the unit was described when listed for sale by the OP, who also made no reference in her eBay listing to the fact that it has been sourced from Hong Kong.

Why you guys don't start a chat discussion with HTC. You will find how to on htc.com. They will ask you to provide them the IMEI and S\N and will tell you that if it's a unit from them or not and if it's under warranty.
And they may ask you some other things that will let you to know if it's a genuine unit.

Uzephi said:
CPU-Z is a reliable software to check hardware, like @iElvis said, I don't know if it can be spoofed, but I personally don't think it can be.
Click to expand...
Click to collapse
As zelendel suggested, pretty much anything can be spoofed if someone is willing to go to enough trouble. Apps like this aren't performing independent analyses on the internals, they're just sending queries to the chips to identify themselves. If the chip has been designed to reply with a false ID, the app won't know the difference.
I just didn't realize people were really going to that level to make fake phones.

What about the imei on the Sim card tray? I doubt if its an original Sim card tray, that it has a faked imei.

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
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I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
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They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187